# MRI Evolution Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is MRI Evolution the right Facility Management solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/32352/Concept/reviews

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MRI Evolution

4.1 (7)

[View alternatives](https://www.capterra.com/p/32352/Concept/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of MRI Evolution

Ease of use

3.7

Customer Service

3.4

## Showing most helpful reviews

Showing 1-7 of 7 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AYMAN M A.  
Facility Division Head  
Education Management  
Used the software for: 2+ years

### "One of the top CAFM Solution "

July 16, 2019

4.0

By using Concept our institute can manage maintenance activities, space and propriety management, help desk, store and material management

Pros

Full of features Expandable and customization Easy navigation and user friendly

Cons

Weak documentation and user help . Not suitable for small organization Need professional development for customization and reporting

Alternatives considered

[CAFM Explorer](https://www.capterra.com/p/126258/CAFM-Explorer/)[MPulse](https://www.capterra.com/p/117159/MPulse-Maintenance-Management/)[Planon](https://www.capterra.com/p/70410/Planon/)[Rosmiman](https://www.capterra.com/p/123688/Rosmiman/)[Maintenance Connection](https://www.capterra.com/p/12444/Maintenance-Connection/)

Review Source

JG

John G.  
Vice President, Security and Facilities  
Banking  
Used the software for: Less than 6 months

### "Great CAFM System"

August 21, 2024

5.0

the system has provided the Bank great improvement to its facilities management. the MRI team that supported the implementation of the system is an excellent and friendly team.

Pros

the level of details that can be entered and the great support the MRI team provide.

Cons

i really don't have anything to say in this regard.

Alternatives considered

[IBM TRIRIGA Application Suite (TAS)](https://www.capterra.com/p/250821/IBM-TRIRIGA/)

Reason for choosing MRI Evolution

MRI responded better to the RFP then IBM Tririga and had overall better pricing.

Review Source

SL

Steve L.  
Product Specialist  
Facilities Services  
Used the software for: 2+ years

### "Capable Product, Could Be Better"

June 8, 2023

3.0

Pros

My own work with MRI Evolution is mostly at a database level, working on BI/MI, improved business processes and integrating with other systems (including both internal and external).The data structures MOSTLY make good sense and there is a pretty rich set of tools available, though what you get depends upon what licences you pay for. Built-in reporting, options for using Crystal or connecting up other tools (we currently use Power BI, but previously used Qlik), the Workflows automation tool, which allows you to run processes triggered either on a timer or as a result of a data change ... Most of the user interface for the web client is easy to use (though that can't be said of all of it, for example the SLA Matrix editor is truly horrible once you have much data in the "tree structure").

Cons

System upgrades regularly seem to introduce new bugs in the system, and they are not generally fixed until a future release. The scale of our business means that taking operational software offline to carry our upgrades can only be done infrequently, so we often have to live with or work around bugs in the system. These bugs have never been so significant that they've stopped us from operating, but they can create a need to change business processes.The Workflows tool for automating various processes that aren't automated "out of the box" is very powerful. However the interaction with that tool can be very difficult. This separate software used for this is buggy and frequently crashes, especially after a longer period of use. Security arrangements for it are odd: all developers typically access the system using the same credentials. Depending upon licensing arrangements it can be necessary to request "unlock codes" to create or edit Workflows. For critical issues waiting for these from MRI can be problematic. It is also necessary to request these codes to even view the logic inside these Workflows ... though it is possible to delete them without an unlock code. Time and effort could be saved for both MRI and our business if this aspect of working with Workflows were redesigned.It would be nice to be able to interact with the MRI Go data using standard database tooling. The web interface for this is not pleasant to use.

Review Source

JH

Jun H.  
Customer Relationship Manager  
Commercial Real Estate  
Used the software for: 2+ years

### "Great product for Lease and Accounting"

January 19, 2025

4.0

Use every few days for processing invoices and such, once you get the hang of it it is very reliable

Pros

Reliable processing/record keeping and data management

Cons

graphics could use an update, and log ins can sometimes be spotty

Review Source

VR

Verified Reviewer  
Planet FM Admin  
Facilities Services  
Used the software for: 2+ years

### "Web based"

August 7, 2018

4.0

It was good to use but slow at times

Pros

Good for helpdesk needs, easy to use, compaction the window. Mobile service good.

Cons

Slow, too Web based, opens too many windows, less characters for progress notes compared to planet FM.

Review Source

RM

Rupert M.  
Facilities Information Support  
Facilities Services  
Used the software for: 2+ years

### "A very robust product with a number of modules to expand the basic product"

December 16, 2016

4.0

Having used the system for over 15 years, I feel that I can say that I have a knowledge of the product. The basic off the shelf product does need to be planned and have a large amount of thought into its implementation (as should all CAFM/ CMMS). For the general helpdesk users, DBA, Performance Management, Maintenance planner, etc the software can be set up or modified to suit your needs. Be warned though a number of the functions will need to be developed with Workflows or purchased as modules. But this should not take away from a very good software platform, which can be scaled to suit the needs of the organizations. The dashboarding, database design and basic functionality are one of the products highlights.

Pros

Basic Functions. The ability to control users access and the hard work the FSI consultants can provide to the customer.

Cons

Plan and plan some more, a number of clients have failed to plan their operational proccesses or design and it has been a nightmare to revise the system to meet their requirements. The system also has a requirement to be managed by a controlling team or person, as it grows, and due to the share amount of bespoke or modification that can be carried out.

Review Source

PM

Peter M.  
Building Manager  
  
Used the software for:

### "Easy to use but very powerful"

October 15, 2015

5.0

We have used Concept Evolution for around 4 years and find it extremely flexible.

Review Source

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