# MRI Evolution Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MRI Evolution the right Facility Management solution for you? Explore 25 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/32352/Concept/reviews --- MRI Evolution 4.2 (25) [View alternatives](https://www.capterra.com/p/32352/Concept/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of MRI Evolution Ease of use 4.0 Customer Service 3.7 ## Showing most helpful reviews Showing 1-25 of 25 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AYMAN M A. Facility Division Head Education Management Used the software for: 2+ years ### "One of the top CAFM Solution " July 16, 2019 4.0 By using Concept our institute can manage maintenance activities, space and propriety management, help desk, store and material management Pros Full of features Expandable and customization Easy navigation and user friendly Cons Weak documentation and user help . Not suitable for small organization Need professional development for customization and reporting Alternatives considered [CAFM Explorer](https://www.capterra.com/p/126258/CAFM-Explorer/)[MPulse](https://www.capterra.com/p/117159/MPulse-Maintenance-Management/)[Planon](https://www.capterra.com/p/70410/Planon/)[Rosmiman](https://www.capterra.com/p/123688/Rosmiman/)[Maintenance Connection](https://www.capterra.com/p/12444/Maintenance-Connection/) Review Source BB Bradley B. Workplace Services Helpdesk Coordinator Telecommunications Used the software for: 6-12 months ### "Comprehensive and well structured CAFM system with a learning curve" June 15, 2026 4.0 Overall its a very comprehensive and flexible system, it can be quite complex for new users but if given the time to learn it does what is required well. All in all its a well structured system which can be tailored to most use cases Pros The system allows for a number of different configurations to align with the preferred ways of working and has good capability for control with workflow creation. The user documentation is very descriptive and most issues can be resolved just by reading through the guides Cons Theres been a fairly consistent issue with jobs being delivered late to mobile devices. Adjustments to the system have been quite slow at being implemented. For light users who are new to CAFM systems it can be a bit of a steep learning curve Switched from [Planet Payments](https://www.capterra.com/p/275754/Planet/) NOTE - PLANET FM - NOT SHOWN ON LIST The system was becoming outdated and we were told it would no longer be actively developed Review Source Response from MRI Software June 17, 2026 Thank you for your feedback Bradley. We're pleased to hear that the system’s flexibility, configurability, workflow capabilities and supporting documentation have helped your team get the most from the platform. We also appreciate you taking the time to highlight areas where your experience could be improved and we will share this with our product team. This feedback provides valuable context for our teams and helps inform the ongoing evolution of the platform. LC Lana C. Lead Application Analyst Education Management Used the software for: 2+ years ### "A great system held back by a poor vendor experience." May 1, 2026 2.0 The system is well‑built and has the potential to be a leading product, but the support we receive is so inadequate that it makes us question whether maintaining our partnership with MRI is still viable. Pros The system performs very well when it’s running smoothly. We manage both reactive and planned maintenance effectively through it, and the scheduled tasks functionality has been particularly valuable for our workflows Cons Since MRI assumed ownership of the system, both support and financial services have become extremely difficult to work with. Our cloud transition was poorly handled, with no effective project management in place, and this resulted in several serious consequences for us. Alternatives considered [Planon](https://www.capterra.com/p/70410/Planon/) Reason for choosing MRI Evolution The system offers robust functionality that has the potential to meet our operational and business needs. Review Source Response from MRI Software May 7, 2026 Thank you for your honest feedback Lana. We appreciate your positive comments regarding the system’s functionality and the value the scheduled maintenance features continue to bring to your operations. We also acknowledge the concerns you have raised around support, project management and the cloud transition experience and we are sorry that the level of service provided has not met your expectations. These matters are being taken very seriously and a senior manager will be arranging a visit with you personally to discuss your feedback in more detail and work collaboratively on the improvements needed moving forward. RR RAKESH R. CAFM MANAGER Facilities Services Used the software for: 1-2 years ### "Powerful and User-Friendly CAFM Solution with Excellent Customer Support" May 29, 2026 4.0 My overall experience with MRI Evolution has been very positive. The system is intuitive, easy to navigate, and user-friendly, making it accessible for both new and experienced users. Its functionality supports a wide range of operational activities, helping teams manage assets, helpdesk operations, maintenance tasks, and reporting efficiently. One of the standout aspects of MRI Evolution is the quality of customer support. The support team is responsive, knowledgeable, and always willing to assist when issues arise or guidance is required. This has significantly contributed to the success of our implementation and ongoing use of the platform. I also appreciate the flexibility of the system and its ability to adapt to different operational requirements. The overall usability and ease of configuration make it a valuable tool for day-to-day facilities and asset management operations. Overall, MRI Evolution is a powerful and reliable platform with excellent support and usability, and it has become an important part of our operational processes. Pros Customer Support, User Interface, Ease of Use, Features - The support team is responsive, knowledgeable, and always willing to assist when issues arise or guidance is required. This has significantly contributed to the success of our implementation and to the platform's ongoing use. Cons The only significant challenge from our perspective is the cost. While the platform itself is excellent, enhancements, additional modules, customisations, and new feature purchases can be quite expensive. Greater flexibility in pricing for upgrades and module additions would provide even more value to existing customers. Alternatives considered [IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/) Reason for choosing MRI Evolution user-friendly & the flexibility of the system, and its ability to adapt to different operational requirements. Review Source Response from MRI Software June 4, 2026 Thank you so much Rakesh for your detailed feedback. We are delighted to hear that our facilities management software has become an important part of your operations and that our support team has contributed to your success. We also appreciate your comments regarding pricing and the cost of additional modules and enhancements which will be shared with our senior leadership team. We value your feedback as we continue to evolve our offerings and deliver the best possible value to our customers. aR ali R. IT MANAGER Real Estate Used the software for: 2+ years ### "Efficient and Dependable FM Solution" June 1, 2026 5.0 My experience with MRI Evolution has been generally good. The platform offers a wide range of features and supports our operational needs effectively. However, some functions can be complex to navigate, and certain processes could be more intuitive. Overall, it is a reliable system that supports day-to-day FM operations. Pros The system helped streamline daily tasks, improve productivity, and provided reliable tools for managing FM operations effectively Cons What I liked least about MRI Evolution was the lack of a comprehensive financial module, which limited its ability to support end-to-end financial management. Additionally, integration with other systems was not very user-friendly, making data exchange and workflow automation more challenging than expected. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing MRI Evolution flexibility of the features offered by the MRI Review Source Response from MRI Software June 4, 2026 Thank you for your feedback Ali. We are pleased to hear that our facilities management software is helping to support more efficient and effective day-to-day FM operations. We also appreciate your comments regarding financial functionality and system integrations and have shared them with our product team as we continue to enhance the platform to better meet the evolving needs of our customers. MHE Mohamed Hossam E. CAFM and Contracts Manager Facilities Services Used the software for: 2+ years ### "Reliable CAFM System for Maintenance Operations" June 12, 2026 3.0 Overall, MRI Evolution has been a useful CAFM platform for maintenance operations. It supports work order management, PPM planning, asset tracking, reporting, and mobile updates through MRI Go. While the system provides good operational control and visibility, improvements in mobile synchronization, workflow stability, ticket resolution time, and user experience would make it more effective. Pros MRI Evolution is a reliable CAFM system for managing work orders, PPM, assets, contracts, and reports in one platform. It improves task tracking, resource control, SLA monitoring, and maintenance history. MRI Go also helps technicians update tasks from the site, capture photos, and scan assets. Cons The user interface could be more modern and easier to navigate. Synchronization between the portal and mobile devices should be improved, especially for tasks, image types, and published data. Some workflows and assignment functions require technical support, so clearer error messages and faster troubleshooting tools would be helpful. Service support response and ticket closure time should also be improved, as some issues take too long to resolve. It would also be useful to have a small dashboard in MRI Go showing active, completed, and pending tasks, as well as technician performance during the shift. Review Source Response from MRI Software June 17, 2026 Thank you for taking the time to share your feedback Mohamed. We're pleased to hear that MRI Evolution is providing value across your maintenance operations and is helping drive operational efficiency for your team. We appreciate your constructive suggestions and will share them with our product and support teams. Customer feedback plays a key role in shaping our roadmap and we are committed to continually improving both the platform and the support experience. LV Leejoe V. Application Manager Facilities Services Used the software for: 2+ years ### "Enhancing Facility Operations with MRI CAFM" June 3, 2026 5.0 My overall experience with the CAFM system has been positive. The system has helped streamline facility management processes, improve work order tracking, and provide better visibility into asset and maintenance activities. It is user-friendly and has contributed to greater operational efficiency. Pros The Flexibility and the Robust feature. Can create Workflow based on the operational Requirements. Now with the continuous enhancement of the Application, the additional workflow has been minimized. The turnaround time for the Customer Support is awesome. Cons The licensing and ongoing subscription costs can be a challenge. More flexible pricing options would help improve overall value for organizations of different sizes. Review Source Response from MRI Software June 10, 2026 Thank you so much Leejoe for sharing your experience. It's great to hear that the system's flexibility, workflow capabilities and support team have helped improve your operational efficiency and facility management processes. We also appreciate your feedback on pricing and licensing and have shared this as we continue exploring ways to deliver greater value and flexibility for organisations of all sizes. MB Megan B. Systems Administrator Libraries Used the software for: 6-12 months ### "Review of MRI Evolution from a New CAFM User" May 26, 2026 5.0 Overall, my experience with MRI Evolution has been very positive. I have been in my role for less than a year and had no prior experience with a CAFM system before using it, however I now feel confident and proficient in using the platform for day-to-day facilities management tasks. One of the strongest aspects has been the customer support, which is consistently responsive, with queries being resolved quickly whenever assistance is required. This has been particularly valuable during the early stages of learning the system. In terms of value for money, the system is very competitive, especially when considering the level of training and onboarding resources included. The training provision has been a key factor in helping me develop my understanding and competence within the system. The user interface is generally clear and functional, and the recent upgrade to version 7.0 has improved usability and modernised the overall look and navigation. This update has made the system more intuitive and easier to work with on a daily basis within MRI Software. Pros What I liked most about MRI Evolution is that it brings key facilities management functions together in a single system, which helps to streamline day-to-day operations. Having maintenance management, asset tracking, and reporting tools in one platform improves efficiency and reduces the need to work across multiple systems. From a personal perspective, as someone who has been in the role for less than a year with no prior CAFM experience, I have found the system to be very supportive in developing my skills. I now feel confident and proficient in using it for core facilities management tasks, particularly around work orders and planned maintenance scheduling, which become relatively intuitive once familiar with the system. The reporting and visibility across assets and maintenance activities is also a strong advantage, as it supports better oversight and more informed decision-making in day-to-day operations. Another key positive is the customer support, which has consistently been very responsive, with queries dealt with quickly whenever I have needed assistance. This has been particularly helpful during my initial learning period. In terms of value for money, the system is strong, especially when considering the level of training included, which has been essential in building my understanding and confidence in using the platform effectively. Finally, the user interface is generally well structured, and the recent upgrade to version 7.0 has improved the overall look and usability, making navigation more modern and efficient within MRI Software. Cons What I liked least about MRI Evolution is that some of the reporting functionality, particularly within IBI and report generation, can feel less intuitive than expected. Producing and navigating reports is not always straightforward, and it may take time to locate the right templates or configure outputs in a useful format. This can make reporting feel slightly time-consuming, especially when trying to extract specific data quickly for decision-making or operational reviews. In addition, while the system is powerful, the structure of the reporting and analytics tools could be more streamlined to improve ease of use and reduce the number of steps required to generate and interpret key information within MRI Software. Review Source Response from MRI Software June 4, 2026 Thank you for your detailed feedback Megan. We are pleased to hear that MRI Evolution is helping to streamline your facilities management operations through a single, integrated platform. It’s particularly pleasing to know that the intuitive nature of the platform has helped you quickly develop confidence and capability in your role and that our training, responsive support team and recent usability enhancements have added value to your experience. We appreciate your comments on reporting and analytics and will share them with our product team as we continue to evolve the platform. DM Daniel M. System Analyst Defense & Space Used the software for: 2+ years ### "The Best CAFM...so far." May 21, 2026 4.0 Overall; Positive. Works very well with both minimal application (Assets, PPMs, Tasks) as well as deeper integration. Personalisation options (Grid, Widgets, etc) useful for multiple job role style use. Linked systems also positive; Evo Go, AYS etc. Cons are, as above and certain areas require modernisation; such as reporting outputs. Pros End User experience is positive, Evo is intuitive even for those unfamiliar with CAFM or FM Systems. Integration is excellent in comparison to the multiple FM Systems I've used previously. Cons Documentation for system \*behaviour\* is minimal at best, non-existent at worst. Suspect designed to push toward paid sessions/MRI Support. Greater customer knowledge of integrated functionality would result in increased use, potential for extra Module adoption due to data centralisation. Existing functionality being tied to optional Modules; Instruction Set Schedules & Regimes being tied to adoption of SFG20 iQ Module. If the former could be used...the latter would've already been purchased. Switched from [SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/) Contractual decision from Parent Company Review Source Response from MRI Software May 26, 2026 Thank you for your review Daniel. We are pleased to hear that our facilities management software is delivering a positive end-user experience and that the intuitive interface, integration capabilities and flexibility across different levels of deployment have been beneficial. We also appreciate your comments regarding documentation and reporting modernisation. Feedback like this is invaluable in helping us improve both product usability and customer enablement and we will ensure these points are shared with the relevant teams for review. CH Charlotte H. Business Systems Manager Facilities Services Used the software for: 2+ years ### "MRI Review" May 15, 2026 4.0 Overall, the system provides a solid user experience and offers useful functionality for managing tasks, with good levels of detail and responsive support when issues are raised. The ability to drill down into tasks is a strong feature, making day-to-day use generally effective. However, there are areas that could be improved. Reporting can be difficult to use, with limited flexibility and occasional functionality issues. Workflow creation and customisation can also feel restrictive, making it challenging for users to independently tailor the system to their needs. At times, unexpected technical issues occur without clear cause, and while support is responsive, some problems can take longer than expected to resolve. Overall, it is a capable system with valuable features, but greater customisation and improved reliability would enhance the experience further. Pros Easy to use, with strong drill-down capabilities into tasks and a good level of detail provided for each task. Overall, it is a strong system. Support response times are excellent, with quick and efficient responses to queries. Cons The reporting format is not particularly user-friendly, and there are occasions where reports fail to generate correctly. It would be helpful to have a preview or example of how a report will display before needing to enter all the details. Greater flexibility to customise reports and control the information shown would also improve usability. In addition, workflows are not easy to create or tailor to specific needs, and the process can feel restrictive, often giving the impression that additional paid support is required rather than allowing users to make these changes independently. There have also been several instances where features have unexpectedly stopped working without explanation, and in some cases, resolution times have been significantly delayed. Review Source Response from MRI Software May 20, 2026 Thank you for taking the time to share your detailed review Charlotte, we value your feedback. We are glad that the system’s task management features and detailed visibility as well as our responsive support team are delivering value to your day-to-day operations. We also note the areas you have highlighted around reporting flexibility and workflow customisation which will be shared with our product team to help us continue to improve both our platform and overall customer experience. JO Jonathan O. Head of CAFM Solutions Facilities Services Used the software for: 2+ years ### "Robust CAFM System That Rewards Investment" April 29, 2026 4.0 Working with MRI Evolution has been very positive. Being able to configure it around your own business processes and drive complex KPIs and data standards is a real strength. The functionality continues to improve, and the interface gets better with each upgrade. Pros MRI Evolution is a really solid CAFM system, especially if you’re managing multiple sites or a large estate. It’s got a lot of functionality in one place, which makes it easier to keep on top of maintenance, assets, and compliance without jumping between different tools. One of the things I like most is how flexible it is. You can tailor it to fit your processes rather than having to change how you work to suit the system. That makes a big difference day to day. The asset management and planned maintenance features are strong too. It’s easy to track what you’ve got, what needs doing, and what’s been done, which helps with both planning and staying compliant. Overall, it’s a reliable, well-rounded system that works really well once it’s set up properly. Cons Despite being highly configurable, the setup can sometimes feel quite drawn out. It often requires a strong understanding of the system and remembering where different settings sit across MRI Evolution to complete each step effectively. Review Source Response from MRI Software May 13, 2026 Thank you so much for your detailed and positive feedback Jonathan. We are delighted to hear that the flexibility, asset management, planned maintenance and multi-site capabilities of the system are delivering real value to your organisation. It’s also great to know that the ongoing improvements to functionality and user experience are being recognised. We appreciate your comments regarding the complexity of configuration and set up and this feedback has been shared with our product team as we continue to focus on making the system even more intuitive and efficient for our users. DA Daniel A. Head of CAFM and Helpdesk Facilities Services Used the software for: 2+ years ### "Becoming self sufficient in a powerful CAFM software." April 29, 2026 4.0 In the (coming to 4 years) with MRI and Evolution, a relationship of trust and respect has been built that we will not take for granted. Pros I like that MRI itself is always pushing to allow Client Feedback to push the product rather than pushing the software onto clients. Evolution does what it needs to and MRI have been there to allow us to be self sufficient in building workflows and reports. Cons The mobile app seems to have been left behind, a lot of innovation is thrown into MRI Evolution but MRI Go is not reaping the benefits. We find that most issues stem from our engineers who are using MRI Go. Some of the customer support is good, but we've recently had an influx of case that take longer to solve than they should. Switched from [Tesseract](https://www.capterra.com/p/10019659/Tesseract/) We hit a ceiling with the software's capabilities. Review Source Response from MRI Software May 13, 2026 Thank you Daniel for your feedback and your continued partnership over the last four years. It is great to hear that the system’s flexibility is enabling you to build effective workflows and reports and that you value our collaborative approach to product development. We have noted your comments regarding the mobile app and recent support response times and these have been shared with our product and support teams for review as part of our ongoing improvement work. We appreciate your trust and will continue working to enhance both the product and service experience. AM Austin M. Building Services Museums and Institutions Used the software for: 2+ years ### "MRI Evolution - CAFM for all buildings" May 15, 2026 5.0 Very good, would find it hard to move away from Evolution, as it has proven to be an intuitive and solid performer. Pros MRI products we use are crucial to our management and delivery on our mission statement. The CAFM and dashboard applications help to streamline delivery, every time and on-time. Great for managing our assets and compliance, as well as the daily operational tasks such as breakdowns and PPMs. Helpdesk support is quick, and always eager to resolve any issues quickly, no matter how small or complex; and the team are so friendly and knowledgeable. Cons MRI need to regularly push out version updates, rather than waiting for clients to ask, as this helps users keep up with system improvements and functionality. Review Source Response from MRI Software May 20, 2026 Thank you for your positive feedback Austin. We are pleased to hear that MRI Evolution continues to streamline your operations and support your service delivery, asset management and compliance requirements effectively. We also appreciate your comments regarding version updates and will share this with our senior leadership team as we continue to improve our service and user experience. Thank you again for your continued trust and support. ES Elizabeth S. Digital Solutions Manager Defense & Space Used the software for: 2+ years ### "Good application with lots of customisation options" April 29, 2026 4.0 The customer support can be slow and not be able to help but once escalated past first line support or working with their consultants then issues are resolved. Pros I like that we have full access to our data for our reporting and to be able to integrate with our other systems. It is useful to be able to full customisation of workflow and bulk data loads. The integrated mobile took for work orders is useful for tracking maintenance and repairs. Cons The mobile app (EvoGo) does not always integrate well and does have the same customisation at the desktop app. The licencing model can be frustrating with each small module needing to be licenced separately. Review Source Response from MRI Software May 13, 2026 Thank you for your review Elizabeth. We are pleased to hear that the system’s reporting capabilities, workflow customisation and mobile work order functionality are supporting your operations effectively. We also appreciate your comments regarding EvoGo and support response times. Your feedback will be shared with our product and service teams as part of our ongoing commitment to improving the user experience and ensuring we continue to deliver value to our customers. YP Yatin P. HOD IT Operations Real Estate Used the software for: 1-2 years ### "Al Qana Property Management with FSI MRI" June 11, 2026 5.0 We are happy with what we are using and it is performing well for us, we are even thinking of extending its use for our other business units and entities. Pros The product is fit for the purpose for which it it built and used by us, CAFM operations is handled properly with this. Management Supervisor and technicians alike are covered. Cons The technology is little old and so are the interfces, it is not easy to move around as in Microsoft where user interface is optimized for ease of use. Review Source Response from MRI Software June 17, 2026 Thank you for your feedback Yatin. It is great to hear that MRI Evolution is effectively supporting your CAFM operations and meeting the needs of your management team, supervisors and technicians. We also appreciate your feedback regarding the user interface and will share your comments with our product team as we continue to enhance usability and the overall user experience. We are pleased that the system is delivering value to your organisation and we look forward to supporting its continued use and potential expansion across your other business units. Matthew C. Systems Manager Facilities Services Used the software for: 1-2 years ### "Good System, wish reports were better." July 9, 2026 4.0 Pros MRI Evolution is incredibly versatile while remaining user friendly and intuitive. There are lots of ways to tailor the system to your needs and more add-ons are being incorporated into the base model with every revision. Cons Reporting tool for MRI Evolution leaves much to be desired. Did use crystal reports but with the enterprise version support ending, MRI have yet to find a replacement. Review Source MH Mohammad H. IT Director Facilities Services Used the software for: Less than 6 months ### "One of the best CAFM/EAM softwares" April 29, 2026 5.0 Its a great software with fantastic documentation, the team are brilliant starting from the sales team to the implementation team Pros IT Covers all aspects related to FM/O&M Dashboards capabilities APIs availability with full documentation Cons Price Master data templates require sophisticated team to work on it Doest have a finance module to work as ERP Alternatives considered [Planon](https://www.capterra.com/p/70410/Planon/)[Facilio](https://www.capterra.com/p/175300/Facilio/)[IFS Cloud](https://www.capterra.com/p/1238/IFS-Manufacturing/) Reason for choosing MRI Evolution Price is cheaper, the sales team could understand our requirements and recommend the right solution Switched from [Oracle E-Business Suite](https://www.capterra.com/p/214932/Oracle-E-Business-Suite/) New features, price, limited features in the old system, no mobile app for the client Review Source Response from MRI Software May 20, 2026 Thank you so much for sharing your experience with us Mohammad. It’s fantastic to hear that the platform, documentation and API capabilities are supporting your FM and O&M operations effectively. We are especially pleased that our teams have made a positive impression throughout your journey, from initial discussions through to implementation. We also appreciate your honest feedback around data management complexity and finance/ERP functionality which will be shared with our product team, as insights like these help shape our future development priorities. GL Gerard L. Estates Operational Manager Education Management Used the software for: 2+ years ### "Happy Customer review" June 26, 2026 5.0 The MRI(Concept) system is a solid consistent software that has never let us down. We rely on the MRI system and it does not let us down. Pros Simple functionality for PPMs and orders that makes MRI easy to use. The system removes the risk of human error when managing statutory compliance works. Cons We don't link MRI with our finance system, leaving it as a stand alone Estates system. Easier or open protocol system connectivity would be beneficial. Review Source Response from MRI Software July 8, 2026 Thank you for your feedback Gerard. We are pleased to hear that our facilities management software has provided the reliability, consistency and simplicity your team depends on for managing planned maintenance and statutory compliance. We also appreciate your suggestion regarding enhanced integration with finance systems and will share this with our product team as we continue to expand our connectivity and integration capabilities. Thank you for your continued trust and support. GN Gemma N. FM Advisor Government Administration Used the software for: 2+ years ### "Met Office" June 9, 2026 3.0 Yes, very good. It has been a helpful tool to consolidate and store information. As above not sure we are using it as well as we could be. Pros I like the all in one, capabilities to multiple tasks with different departments on one tool. The system is user friendly. Cons Sometimes development and support can take time. Difficult to stay on top of changes on the system when we are a small team We are probably not using the system to its full potential due to low resource Review Source Response from MRI Software June 10, 2026 Thank you for your review Gemma. We are pleased to hear that MRI Evolution’s centralised platform and intuitive design have helped your team consolidate information and collaborate more effectively across departments. To ensure you are getting the most value from the system, we'll arrange for your Account Manager to reach out and explore opportunities to help you make the most of the platform’s capabilities. JH Jun H. Customer Relationship Manager Commercial Real Estate Used the software for: 2+ years ### "Great product for Lease and Accounting" January 19, 2025 4.0 Use every few days for processing invoices and such, once you get the hang of it it is very reliable Pros Reliable processing/record keeping and data management Cons graphics could use an update, and log ins can sometimes be spotty Review Source JG John G. Vice President, Security and Facilities Banking Used the software for: Less than 6 months ### "Great CAFM System" August 21, 2024 5.0 the system has provided the Bank great improvement to its facilities management. the MRI team that supported the implementation of the system is an excellent and friendly team. Pros the level of details that can be entered and the great support the MRI team provide. Cons i really don't have anything to say in this regard. Alternatives considered [IBM TRIRIGA Application Suite (TAS)](https://www.capterra.com/p/250821/IBM-TRIRIGA/) Reason for choosing MRI Evolution MRI responded better to the RFP then IBM Tririga and had overall better pricing. Review Source SL Steve L. Product Specialist Facilities Services Used the software for: 2+ years ### "Capable Product, Could Be Better" June 8, 2023 3.0 Pros My own work with MRI Evolution is mostly at a database level, working on BI/MI, improved business processes and integrating with other systems (including both internal and external).The data structures MOSTLY make good sense and there is a pretty rich set of tools available, though what you get depends upon what licences you pay for. Built-in reporting, options for using Crystal or connecting up other tools (we currently use Power BI, but previously used Qlik), the Workflows automation tool, which allows you to run processes triggered either on a timer or as a result of a data change ... Most of the user interface for the web client is easy to use (though that can't be said of all of it, for example the SLA Matrix editor is truly horrible once you have much data in the "tree structure"). Cons System upgrades regularly seem to introduce new bugs in the system, and they are not generally fixed until a future release. The scale of our business means that taking operational software offline to carry our upgrades can only be done infrequently, so we often have to live with or work around bugs in the system. These bugs have never been so significant that they've stopped us from operating, but they can create a need to change business processes.The Workflows tool for automating various processes that aren't automated "out of the box" is very powerful. However the interaction with that tool can be very difficult. This separate software used for this is buggy and frequently crashes, especially after a longer period of use. Security arrangements for it are odd: all developers typically access the system using the same credentials. Depending upon licensing arrangements it can be necessary to request "unlock codes" to create or edit Workflows. For critical issues waiting for these from MRI can be problematic. It is also necessary to request these codes to even view the logic inside these Workflows ... though it is possible to delete them without an unlock code. Time and effort could be saved for both MRI and our business if this aspect of working with Workflows were redesigned.It would be nice to be able to interact with the MRI Go data using standard database tooling. The web interface for this is not pleasant to use. Review Source VR Verified Reviewer Planet FM Admin Facilities Services Used the software for: 2+ years ### "Web based" August 7, 2018 4.0 It was good to use but slow at times Pros Good for helpdesk needs, easy to use, compaction the window. Mobile service good. Cons Slow, too Web based, opens too many windows, less characters for progress notes compared to planet FM. Review Source RM Rupert M. Facilities Information Support Facilities Services Used the software for: 2+ years ### "A very robust product with a number of modules to expand the basic product" December 16, 2016 4.0 Having used the system for over 15 years, I feel that I can say that I have a knowledge of the product. The basic off the shelf product does need to be planned and have a large amount of thought into its implementation (as should all CAFM/ CMMS). For the general helpdesk users, DBA, Performance Management, Maintenance planner, etc the software can be set up or modified to suit your needs. Be warned though a number of the functions will need to be developed with Workflows or purchased as modules. But this should not take away from a very good software platform, which can be scaled to suit the needs of the organizations. The dashboarding, database design and basic functionality are one of the products highlights. Pros Basic Functions. The ability to control users access and the hard work the FSI consultants can provide to the customer. Cons Plan and plan some more, a number of clients have failed to plan their operational proccesses or design and it has been a nightmare to revise the system to meet their requirements. The system also has a requirement to be managed by a controlling team or person, as it grows, and due to the share amount of bespoke or modification that can be carried out. Review Source PM Peter M. Building Manager Used the software for: ### "Easy to use but very powerful" October 15, 2015 5.0 We have used Concept Evolution for around 4 years and find it extremely flexible. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.