# MRI Evolution Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MRI Evolution the right Facility Management solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/32352/Concept/reviews --- MRI Evolution 4.1 (14) [View alternatives](https://www.capterra.com/p/32352/Concept/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of MRI Evolution Ease of use 3.9 Customer Service 3.5 ## Showing most helpful reviews Showing 1-14 of 14 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AYMAN M A. Facility Division Head Education Management Used the software for: 2+ years ### "One of the top CAFM Solution " July 16, 2019 4.0 By using Concept our institute can manage maintenance activities, space and propriety management, help desk, store and material management Pros Full of features Expandable and customization Easy navigation and user friendly Cons Weak documentation and user help . Not suitable for small organization Need professional development for customization and reporting Alternatives considered [CAFM Explorer](https://www.capterra.com/p/126258/CAFM-Explorer/)[MPulse](https://www.capterra.com/p/117159/MPulse-Maintenance-Management/)[Planon](https://www.capterra.com/p/70410/Planon/)[Rosmiman](https://www.capterra.com/p/123688/Rosmiman/)[Maintenance Connection](https://www.capterra.com/p/12444/Maintenance-Connection/) Review Source DA Daniel A. Head of CAFM and Helpdesk Facilities Services Used the software for: 2+ years ### "Becoming self sufficient in a powerful CAFM software." April 29, 2026 4.0 In the (coming to 4 years) with MRI and Evolution, a relationship of trust and respect has been built that we will not take for granted. Pros I like that MRI itself is always pushing to allow Client Feedback to push the product rather than pushing the software onto clients. Evolution does what it needs to and MRI have been there to allow us to be self sufficient in building workflows and reports. Cons The mobile app seems to have been left behind, a lot of innovation is thrown into MRI Evolution but MRI Go is not reaping the benefits. We find that most issues stem from our engineers who are using MRI Go. Some of the customer support is good, but we've recently had an influx of case that take longer to solve than they should. Switched from [Tesseract](https://www.capterra.com/p/10019659/Tesseract/) We hit a ceiling with the software's capabilities. Review Source Response from MRI Software May 13, 2026 Thank you Daniel for your feedback and your continued partnership over the last four years. It is great to hear that the system’s flexibility is enabling you to build effective workflows and reports and that you value our collaborative approach to product development. We have noted your comments regarding the mobile app and recent support response times and these have been shared with our product and support teams for review as part of our ongoing improvement work. We appreciate your trust and will continue working to enhance both the product and service experience. LC Lana C. Lead Application Analyst Education Management Used the software for: 2+ years ### "A great system held back by a poor vendor experience." May 1, 2026 2.0 The system is well‑built and has the potential to be a leading product, but the support we receive is so inadequate that it makes us question whether maintaining our partnership with MRI is still viable. Pros The system performs very well when it’s running smoothly. We manage both reactive and planned maintenance effectively through it, and the scheduled tasks functionality has been particularly valuable for our workflows Cons Since MRI assumed ownership of the system, both support and financial services have become extremely difficult to work with. Our cloud transition was poorly handled, with no effective project management in place, and this resulted in several serious consequences for us. Alternatives considered [Planon](https://www.capterra.com/p/70410/Planon/) Reason for choosing MRI Evolution The system offers robust functionality that has the potential to meet our operational and business needs. Review Source Response from MRI Software May 7, 2026 Thank you for your honest feedback Lana. We appreciate your positive comments regarding the system’s functionality and the value the scheduled maintenance features continue to bring to your operations. We also acknowledge the concerns you have raised around support, project management and the cloud transition experience and we are sorry that the level of service provided has not met your expectations. These matters are being taken very seriously and a senior manager will be arranging a visit with you personally to discuss your feedback in more detail and work collaboratively on the improvements needed moving forward. MH Mohammad H. IT Director Facilities Services Used the software for: Less than 6 months ### "One of the best CAFM/EAM softwares" April 29, 2026 5.0 Its a great software with fantastic documentation, the team are brilliant starting from the sales team to the implementation team Pros IT Covers all aspects related to FM/O&M Dashboards capabilities APIs availability with full documentation Cons Price Master data templates require sophisticated team to work on it Doest have a finance module to work as ERP Alternatives considered [Planon](https://www.capterra.com/p/70410/Planon/)[Facilio](https://www.capterra.com/p/175300/Facilio/)[IFS Cloud](https://www.capterra.com/p/1238/IFS-Manufacturing/) Reason for choosing MRI Evolution Price is cheaper, the sales team could understand our requirements and recommend the right solution Switched from [Oracle E-Business Suite](https://www.capterra.com/p/214932/Oracle-E-Business-Suite/) New features, price, limited features in the old system, no mobile app for the client Review Source JG John G. Vice President, Security and Facilities Banking Used the software for: Less than 6 months ### "Great CAFM System" August 21, 2024 5.0 the system has provided the Bank great improvement to its facilities management. the MRI team that supported the implementation of the system is an excellent and friendly team. Pros the level of details that can be entered and the great support the MRI team provide. Cons i really don't have anything to say in this regard. Alternatives considered [IBM TRIRIGA Application Suite (TAS)](https://www.capterra.com/p/250821/IBM-TRIRIGA/) Reason for choosing MRI Evolution MRI responded better to the RFP then IBM Tririga and had overall better pricing. Review Source JO Jonathan O. Head of CAFM Solutions Facilities Services Used the software for: 2+ years ### "Robust CAFM System That Rewards Investment" April 29, 2026 4.0 Working with MRI Evolution has been very positive. Being able to configure it around your own business processes and drive complex KPIs and data standards is a real strength. The functionality continues to improve, and the interface gets better with each upgrade. Pros MRI Evolution is a really solid CAFM system, especially if you’re managing multiple sites or a large estate. It’s got a lot of functionality in one place, which makes it easier to keep on top of maintenance, assets, and compliance without jumping between different tools. One of the things I like most is how flexible it is. You can tailor it to fit your processes rather than having to change how you work to suit the system. That makes a big difference day to day. The asset management and planned maintenance features are strong too. It’s easy to track what you’ve got, what needs doing, and what’s been done, which helps with both planning and staying compliant. Overall, it’s a reliable, well-rounded system that works really well once it’s set up properly. Cons Despite being highly configurable, the setup can sometimes feel quite drawn out. It often requires a strong understanding of the system and remembering where different settings sit across MRI Evolution to complete each step effectively. Review Source Response from MRI Software May 13, 2026 Thank you so much for your detailed and positive feedback Jonathan. We are delighted to hear that the flexibility, asset management, planned maintenance and multi-site capabilities of the system are delivering real value to your organisation. It’s also great to know that the ongoing improvements to functionality and user experience are being recognised. We appreciate your comments regarding the complexity of configuration and set up and this feedback has been shared with our product team as we continue to focus on making the system even more intuitive and efficient for our users. ES Elizabeth S. Digital Solutions Manager Defense & Space Used the software for: 2+ years ### "Good application with lots of customisation options" April 29, 2026 4.0 The customer support can be slow and not be able to help but once escalated past first line support or working with their consultants then issues are resolved. Pros I like that we have full access to our data for our reporting and to be able to integrate with our other systems. It is useful to be able to full customisation of workflow and bulk data loads. The integrated mobile took for work orders is useful for tracking maintenance and repairs. Cons The mobile app (EvoGo) does not always integrate well and does have the same customisation at the desktop app. The licencing model can be frustrating with each small module needing to be licenced separately. Review Source Response from MRI Software May 13, 2026 Thank you for your review Elizabeth. We are pleased to hear that the system’s reporting capabilities, workflow customisation and mobile work order functionality are supporting your operations effectively. We also appreciate your comments regarding EvoGo and support response times. Your feedback will be shared with our product and service teams as part of our ongoing commitment to improving the user experience and ensuring we continue to deliver value to our customers. JH Jun H. Customer Relationship Manager Commercial Real Estate Used the software for: 2+ years ### "Great product for Lease and Accounting" January 19, 2025 4.0 Use every few days for processing invoices and such, once you get the hang of it it is very reliable Pros Reliable processing/record keeping and data management Cons graphics could use an update, and log ins can sometimes be spotty Review Source SL Steve L. Product Specialist Facilities Services Used the software for: 2+ years ### "Capable Product, Could Be Better" June 8, 2023 3.0 Pros My own work with MRI Evolution is mostly at a database level, working on BI/MI, improved business processes and integrating with other systems (including both internal and external).The data structures MOSTLY make good sense and there is a pretty rich set of tools available, though what you get depends upon what licences you pay for. Built-in reporting, options for using Crystal or connecting up other tools (we currently use Power BI, but previously used Qlik), the Workflows automation tool, which allows you to run processes triggered either on a timer or as a result of a data change ... Most of the user interface for the web client is easy to use (though that can't be said of all of it, for example the SLA Matrix editor is truly horrible once you have much data in the "tree structure"). Cons System upgrades regularly seem to introduce new bugs in the system, and they are not generally fixed until a future release. The scale of our business means that taking operational software offline to carry our upgrades can only be done infrequently, so we often have to live with or work around bugs in the system. These bugs have never been so significant that they've stopped us from operating, but they can create a need to change business processes.The Workflows tool for automating various processes that aren't automated "out of the box" is very powerful. However the interaction with that tool can be very difficult. This separate software used for this is buggy and frequently crashes, especially after a longer period of use. Security arrangements for it are odd: all developers typically access the system using the same credentials. Depending upon licensing arrangements it can be necessary to request "unlock codes" to create or edit Workflows. For critical issues waiting for these from MRI can be problematic. It is also necessary to request these codes to even view the logic inside these Workflows ... though it is possible to delete them without an unlock code. Time and effort could be saved for both MRI and our business if this aspect of working with Workflows were redesigned.It would be nice to be able to interact with the MRI Go data using standard database tooling. The web interface for this is not pleasant to use. Review Source VR Verified Reviewer Planet FM Admin Facilities Services Used the software for: 2+ years ### "Web based" August 7, 2018 4.0 It was good to use but slow at times Pros Good for helpdesk needs, easy to use, compaction the window. Mobile service good. Cons Slow, too Web based, opens too many windows, less characters for progress notes compared to planet FM. Review Source CH Charlotte H. Business Systems Manager Facilities Services Used the software for: 2+ years ### "MRI Review" May 15, 2026 4.0 Overall, the system provides a solid user experience and offers useful functionality for managing tasks, with good levels of detail and responsive support when issues are raised. The ability to drill down into tasks is a strong feature, making day-to-day use generally effective. However, there are areas that could be improved. Reporting can be difficult to use, with limited flexibility and occasional functionality issues. Workflow creation and customisation can also feel restrictive, making it challenging for users to independently tailor the system to their needs. At times, unexpected technical issues occur without clear cause, and while support is responsive, some problems can take longer than expected to resolve. Overall, it is a capable system with valuable features, but greater customisation and improved reliability would enhance the experience further. Pros Easy to use, with strong drill-down capabilities into tasks and a good level of detail provided for each task. Overall, it is a strong system. Support response times are excellent, with quick and efficient responses to queries. Cons The reporting format is not particularly user-friendly, and there are occasions where reports fail to generate correctly. It would be helpful to have a preview or example of how a report will display before needing to enter all the details. Greater flexibility to customise reports and control the information shown would also improve usability. In addition, workflows are not easy to create or tailor to specific needs, and the process can feel restrictive, often giving the impression that additional paid support is required rather than allowing users to make these changes independently. There have also been several instances where features have unexpectedly stopped working without explanation, and in some cases, resolution times have been significantly delayed. Review Source AM Austin M. Building Services Museums and Institutions Used the software for: 2+ years ### "MRI Evolution - CAFM for all buildings" May 15, 2026 5.0 Very good, would find it hard to move away from Evolution, as it has proven to be an intuitive and solid performer. Pros MRI products we use are crucial to our management and delivery on our mission statement. The CAFM and dashboard applications help to streamline delivery, every time and on-time. Great for managing our assets and compliance, as well as the daily operational tasks such as breakdowns and PPMs. Helpdesk support is quick, and always eager to resolve any issues quickly, no matter how small or complex; and the team are so friendly and knowledgeable. Cons MRI need to regularly push out version updates, rather than waiting for clients to ask, as this helps users keep up with system improvements and functionality. Review Source RM Rupert M. Facilities Information Support Facilities Services Used the software for: 2+ years ### "A very robust product with a number of modules to expand the basic product" December 16, 2016 4.0 Having used the system for over 15 years, I feel that I can say that I have a knowledge of the product. The basic off the shelf product does need to be planned and have a large amount of thought into its implementation (as should all CAFM/ CMMS). For the general helpdesk users, DBA, Performance Management, Maintenance planner, etc the software can be set up or modified to suit your needs. Be warned though a number of the functions will need to be developed with Workflows or purchased as modules. But this should not take away from a very good software platform, which can be scaled to suit the needs of the organizations. The dashboarding, database design and basic functionality are one of the products highlights. Pros Basic Functions. The ability to control users access and the hard work the FSI consultants can provide to the customer. Cons Plan and plan some more, a number of clients have failed to plan their operational proccesses or design and it has been a nightmare to revise the system to meet their requirements. The system also has a requirement to be managed by a controlling team or person, as it grows, and due to the share amount of bespoke or modification that can be carried out. Review Source PM Peter M. Building Manager Used the software for: ### "Easy to use but very powerful" October 15, 2015 5.0 We have used Concept Evolution for around 4 years and find it extremely flexible. 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