Volusion

Volusion eCommerce


3.5 / 5
19 reviews

Who Uses This Software?

Small- and medium-size business (SMB) owners, founders and operators.


Average Ratings

19 Reviews

  • 3.5 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $15.00/month
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Volusion
  • www.volusion.com
  • Founded 1999
  • United States

About Volusion eCommerce

Turn-key, integrated, customizable eCommerce management solution. Make your site shine in less than sixty seconds by choosing from any of our high-quality ecommerce templates. With over 120 free templates to choose from, you'll have a stylishly professional site that's sure to impress. Try today for a Free 14-Day Trial!


Volusion eCommerce Features

  • Catalog Management
  • Channel Management
  • Customer Accounts
  • Email Marketing
  • Inventory Management
  • Loyalty Program
  • Multi-Store Management
  • Order Management
  • Product Configurator
  • Promotions Management
  • Returns Management
  • SEO Management
  • Shopping Cart
  • Catalog Management
  • Channel Management
  • Customer Accounts
  • Email Marketing
  • Inventory Management
  • Loyalty Program
  • Mobile Commerce
  • Order Management
  • Product Configurator
  • Promotions Management
  • Returns Management
  • SEO Management
  • Shopping Cart

Volusion eCommerce Reviews Recently Reviewed!


In over 10 years with Volusion my overall experience has been fantastic!

Jun 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love everything about Volusion. The software is easy to use and it does everything I need it to do. In my 20+ years in business online I have had a lot of ecommerce carts and nothing even comes close to what Volusion does. Their support is excellent, although at times you do have to wait to speak to customer service, but they always resolve my issues quickly. They have even at times fixed things for me that is not really in their job description. My site was recently redesigned with a new template and it is so much easier to navigate and I have and so many compliments from long time customers. It is hands down the best shopping cart I have used in 20 years. The help files they provide are very helpful and I am able to resolve many issues myself. They are constantly adding new features that make my day to day life easier.

Cons: At this time I can only think of one issue that I wish were different. There are a couple reviews from customers that are inaccurate and unfair. In these cases I like to reach out and type a response. The software allows you to do that but you cannot create spaces between what they have typed and what I type. Not only will it not allow me to start a new paragraph, there is zero space between their response and mine. Although I am a perfectionist and wish I could create additional spaces so they can be read easier, it is definitely not a deal breaker for me.

Overall: This software has allowed me to run a successful online business for more than 10 years.

Very robust software but an outdated dashboard

Jun 08, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The best thing about Volusion is that many of the features are automatically included in their packages. Unlike Shopify where you have to add other apps to do things you want it to do. We were on Volusion about three years before switching to Shopify and it wasn't our choice to switch.

Cons: It wasn't easy for my staff to learn and the dashboard isn't very user-friendly or aesthetically pleasing like it's competitors. There aren't many free themes that make your site look amazing so you really need to pay for customization unless you know how to do it yourself. Also, downtime. It didn't happen often but when it did, you just have to wait until it comes back up.

Overall: This site had a lot of features I loved and were automatically included. Multi-level pricing, customer ticketing, ability to receive multiple payments against an invoice. Features that I no longer have on Shopify or have to pay extra for.

OK if you aren't looking to do much.

Mar 30, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money

Pros: It has built in inventory and purchase orders, so you can get away with just using Shipstation for shipping. If you are selling a small assortment of products on your own site only, this might work for you.

Cons: API is an absolute disaster. You can't find an agency to work with the API because it's proprietary, so you're limited to who is already partnered with Volusion. Do not, under any circumstances, use Volusion's native eBay and Amazon integrations. In fact, if you want to list products on a marketplace, it's best to use any other shopping cart. Parent-child products instead of swatch-linked and organized product variations. Inflexible because there are no metafields that you can create. It's either their predefined fields or nothing at all.

It's full featured, but has fallen behind to more modern competitors

Jun 14, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money

Pros: Very nuanced. Product options, shipping options, categories, etc. provide many options for customizing your store without the need for 3rd party integrations for added cost.

Cons: When issues arise, there is no email support, limited phone support and a live chat window (using Intercom) that just doesn't cut it. When a store goes down or has an issue, it's important to know exactly what the status of that issue is, and a live chat that can sometimes take an hour or more for a reply is insufficient. Also, bandwidth costs are VERY expensive and bills can add up quickly for established stores.

Maybe not the best choice, but not a bad one

Aug 01, 2018
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: I liked that it is easy to set up a fast and more or less professional looking ecommerce stores. And then sales follow.

Cons: As a customer I felt that they were more about developing their other platform for big companies (mozu) than taking care of updating Volusion. Templated where looking dated, it could not be multilanguages, and I had to pay strong extras to add some basic features. Anycase, it is a good platform, customer service is very attentive and I had good sales results with them.

Overall: It is not bad, but probably you will find better options

Capterra loader

I have been with Volusion for over 10 years and have never been disappointed.

Nov 21, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Continuous uptime, fast & friendly customer service and tons of features to customize your site. I tried the SEO plan to optimize my site and my organic search is up dramatically, well worth every cent.

Cons: Can be somewhat daunting to get set up, but you'll get it. UI can be a bit confusing, but the Help Center is really easy to find and get all the answers you need.

Volusion is good platform for small business.

Jun 05, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is easy to set up and get started. You can quickly load products via spread sheets and process orders quickly

Cons: It doesn't offer as many integrations as other similar products. Customizing your design is difficult and it is missing some features that would be nice - such as advance reports and coupon functionality.

Overall: Overall it as been an asset to our business.

All-In-One e-Commerce Solution!

Mar 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Features social media integration, very user friendly, advanced shopping cart features. It is affordable and there are no transaction fees. It is also mobile-friendly! Easy to create a professional, custom design. Special themes cost extra, but even the free themes are great!

Cons: The customer support and support resources are not the most helpful. Sometimes you have to spend some time digging through the support to find your answer. There are also bandwidth overage fees, so make sure to plan for that.

Overall: We did extensive research on an e-commerce platform. Volusion blows competitors out of the water. Easy to use and professional tool.

Spectacular experience with Volusion over the last 8 years since opening my online business!

Dec 04, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It does everything I need it to do to run my online business http://www.rtrkidsrugs.com. It was easy to setup & it works perfectly! I like the content management aspect & ease of use! I have been involved in all aspects of setting it up & using the software & I have been well pleased.

Capterra loader

I do not recommend using Volusion

May 14, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money

Pros: Exporting data out and importing it back in is pretty easy, and pretty fast, but that is the only Pro I can think of...

Cons: It's not free itself, its a hosted, paid solution. You have very little control of the codebase, which highly interferes with customizations and SEO.

rebuilt our website through volusion website and CRM

Apr 18, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I liked how the website was connected to the CRM system. Made it easy to go to one place to do everything I needed to do and could really calculate conversions

Cons: It was a little difficult to design the website exactly the way we wanted it to be, tho that may have just been my bosses doing.

Overall: having the website and CRM in one place made everything extremely easy and streamlined.

Easy to use ecommerce software with limitations to customization

Apr 09, 2018
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: This software is great if you want a quick solution for a modern looking website with ecommerce capability. Easy to set up, not expensive, modern checkout (single page) and mobile friendly. It is also easy to edit the design with direct access to a HTML editor if you wish, or a WYSIWYG if that is easier for you.

Cons: If you have a lot of inventory, or want to customization the products and design, there are limitations to doing so. Also the web interface for customizing products, designing your site, can take awhile to learn and be slightly buggy. Only one person should be logged in and making changes at a time.

Overall: Modern looking website with a simple, easy checkout

They need a long way to go

Feb 17, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

5 / 5
Customer Support

1 / 5
Value for Money

Pros: At first i was excited to hear about volusion, there were compared to shopify.....

who ever made that comparison i wonder if they ever even used either system ????

I did not use volusion for very long because with in the first 20 min of singing up i realized they had nothing i needed, there interrogations were like 4 apps, their customer service was great they did try to help me and followed up with me about what i needed from the site. but they just didnt have what i need. (i sell on multiple platforms) if you are usinsing this for a non ECommerce site,i think this may work for you. I do not recommend this for stores with goods/ selling ect.

Cons: I did not like that customer serivice wanted me to tell they what they need to add to their site..

they also said they did have other apps, but they were not online and we could "talk about them"

not a fan of that.

Volusion may have been one of the first but its starting to come in last.

Aug 15, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: A good platform to launch a site on with ease.

Cons: There are just too many competitors that do this better than Volusion does.

Capterra loader

A nice option for eCommerce Businesses

Aug 29, 2018
5/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that it is an all inclusive solution for eCommerce Storefronts. You can customize nearly everything from start to finish, which is a very nice feature.

Cons: There is a HUGE learning curve when working on this software. It took quite a long time for me to learn it and become proficient.

Easy to setup, the worst customer service and support

Aug 08, 2014
1/5
Overall

5 / 5
Ease of Use

1 / 5
Customer Support

Comments: We have been on Volusion for 4 years. A little over a year ago they released AMAZON, EBAY, and GOOGLE STORES integration. For a year now we have had trouble tickets open on ALL 3 integrations. We have logged all the issues and even explained how to resolve them, but they honestly do not care to (this actually came from one of the CS managers.) As long as they continue to sign people up, they do not have to be quick to respond to these issues. BY far the worst customer service experience I've ever had with any similar service. We have been working on re-platforming for 6 months so that we can leave them and never look back. Honestly, STAY AWAY at all costs.

customizable

Dec 08, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: This E-commerce platform gives you templates to choose from so you can make your website the way you want. It is easily customizable. Also, the website offers a free trial period so you are able to test it out before paying monthly.

Capterra loader

Great theme options

Jun 14, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I liked that you could buy volusion themes from someplace like envato and get a really attractive site.

Cons: It's been a while since I used this software, but at the time it was really not intuitive to setup. Complicated.

Money Grab

Jan 25, 2017
2/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: Volusion seems okay at first but you slowly find out its a big money grab. They offer very small bandwidth and then charge extreme amounts for overages.