--- title: "Volusion Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Volusion Software - reviews, pricing plans, popular comparisons to other eCommerce products and more." source_url: "https://www.capterra.com/p/32398/Volusion-eCommerce/" page_type: "product" language: "en" --- # Volusion Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Volusion ## What is Volusion? Powerful, customizable ecommerce software, backed by professional services, business tools and dedicated 24/7 support. Try it free for 14 days—no credit card required. ## What is Volusion used for? [eCommerce](https://www.capterra.com/ecommerce-software/)[Small Business eCommerce](https://www.capterra.com/small-business-ecommerce-software/)[Shopping Cart](https://www.capterra.com/shopping-cart-software/) Top alternative Featured Overall rating Based on 48 user reviews Reviews sentiment Positive 56% Neutral 27% Negative 17% Starting price $35 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Volusion?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.volusion.com&name=Volusion) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Volusion 3.8 (48) VS. [4.3 (662)](https://www.capterra.com/p/227129/Magento-Commerce/reviews/) Starting Price $35 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (47) Ease Of Use 3.8 (6,197) Value For Money 3.5 (36) Value For Money 4.1 (5,117) Customer Service 3.8 (40) Customer Service 4.0 (4,897) ## Volusion alternatives Highest Rated [4.7 (174)](https://www.capterra.com/p/186941/Sku-IQ/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (960)](https://www.capterra.com/p/155621/ShipStation/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.2 (2,068)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Shopify](https://www.capterra.com/p/83891/Shopify/) [4.5 (6,715)](https://www.capterra.com/p/83891/Shopify/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/83891/Shopify/) [View all alternatives](https://www.capterra.com/p/32398/Volusion-eCommerce/alternatives/) ## FAQs about Volusion Overview ### Which roles and teams benefit most from Volusion? Volusion is most used by business owners, presidents, and C-suite leaders managing online storefronts and revenue growth. E-commerce managers, marketers, and growth teams use it to launch products, run promotions, and improve conversions, while web developers and UX-focused operations teams support site updates, storefront design, and day-to-day store maintenance. Answer based on 44 reviews Overview ### What company size and industries is Volusion built for? Volusion is built for small businesses, with 94% of reviewers coming from that segment, and it most often serves Retail and Marketing and Advertising, each at 14%. It also appears with Apparel and Fashion companies at 9%, while midsize and enterprise use remains limited at 3% each, mainly for eCommerce. Answer based on 48 reviews Features and Usability ### What are the key features of Volusion? Volusion offers eCommerce management features including catalog management, shopping cart, order management, inventory management, and payment processing. It also includes CRM, email marketing, campaign management, promotions management, SEO management, reporting and statistics, access controls/permissions, and third-party integrations for website and store operations. Pricing ### How much does it cost and what fees or limitations are included? Volusion starts at $35/month for the Personal plan, with Professional at 79 and Business at 299; a free trial is available. Reviewers describe it as affordable for beginners and note no transaction fees on higher plans, but some report costly custom templates, expensive bandwidth overages, and restricted coupon options. Answer based on 13 reviews Integrations ### Which third-party tools and platforms does Volusion integrate with? Volusion integrates with PayPal for payment processing. It also connects to additional third-party tools through its catalog integrations, covering commerce and checkout-related workflows. For core payment needs, PayPal is the clearest confirmed integration brand in the available data. Answer based on 10 reviews Getting Started and Support ### What training and onboarding options does Volusion offer? Volusion provides live online sessions, webinars, documentation, and videos for training. Live online sessions and webinars support guided learning, while documentation offers written reference material and videos provide self-paced walkthroughs for teams getting started with the platform. Answer based on 1 reviews Getting Started and Support ### What customer support options does Volusion offer? Volusion provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users often describe support as helpful and quick to resolve issues, though some report long waits, inconsistent reference pages, and chat or email follow-up that can be slow. Answer based on 9 reviews Features and Usability ### How user-friendly is Volusion's interface? Volusion offers a simple interface that works well for basic online stores, but the experience is mixed. Small business owners often find setup, product updates, and order management approachable, while teams with complex catalogs may find the dashboard less intuitive, customization limited, and some design tools harder to learn. Answer based on 13 reviews Features and Usability ### Is Volusion easy to use for running an online store? Volusion works well for day-to-day ecommerce tasks, especially after initial setup, but ease of use depends on store complexity. Small businesses often find order management, basic changes, and launching a store straightforward, while advanced design edits, product variants, pricing rules, and deeper features can take more time to learn. Answer based on 12 reviews ## Features AI summary Based on 8,724 eCommerce reviews Capterra data shows that buyers of eCommerce software rank the following features as their top priorities: - **Website Management** (**47%** of reviewers rated this feature as critical) - **Data Security** (**56%**) - **Order Management** (**48%**) Volusion supports all three features that reviewers rate most important: **Website Management**, **Data Security**, and **Order Management**. Together, these capabilities help businesses maintain their online storefront, protect customer and transaction data, and handle orders more efficiently, allowing teams to manage day-to-day eCommerce operations with greater confidence and control. Data Security 4.3 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Protect sensitive data for digital privacy Order Management 4.8 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Shopping Cart 4.4 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Checkout of online store Inventory Management 3.0 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Catalog Management 3.1 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Create and manage digital catalog of products/services with their details, specifications, and price SEO Management 3.3 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Optimize and manage the search engine optimization efforts for a website or digital content Volusion 44 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Security: Protect sensitive data for digital privacy - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Electronic Payments: Electronically collect payments for goods or services - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - For Small Businesses: Designed for small businesses - Inventory Management: Track and manage inventory levels to maintain proper supply - Kitting: Group and package individual but related items as one package set - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Store: Manage multiple teams and operations from a central location - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Tracking: Track orders throughout the fulfillment process - Payment Options: Offers multiple online payment options such as credit card, Paypal, gift cards, mobile payments, and more - Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers - Product Comparison: Compare multiple products based on their features, capabilities, pricing, etc. - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Real-Time Data: Receive data and information in real time - Refund Management: Oversee the process of issuing refunds - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Returns Management: Track and facilitate returns of products sold - Reviews Management: Track and monitor reviews of products or services - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - Shipping Management: Manage and track orders being shipped to customers - Shipping Services Integration: Integrates with shipping services - Shopping Cart: Checkout of online store - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 3.7 (46) 3.7 Based on 46 reviews ## Pricing Value for money 3.5 (36) Free Trial [View pricing plan details](https://www.capterra.com/p/32398/Volusion-eCommerce/pricing/) Personal $35.00 Flat Rate,Per Month It includes: - 1 Staff Account - Built-in SEO Tools - Drag and Drop Tools - Easily Manage Inventory - Free and Responsive Themes - Online Support - Powerful Site Editing Tool - Secure Checkout - Securely Accept Payments - Social Media Integrations Professional $79.00 Flat Rate,Per Month It includes: - 5 Staff Accounts - Abandoned Cart Reports - Built-in SEO Tools - Drag and Drop Tools - Easily Manage Inventory - Free and Responsive Themes - Import/Export - Newsletters - Online+Phone Support - Phone Orders + CRM - Powerful Site Editing Tool - Ratings and Reviews - Secure Checkout - Securely Accept Payments - Social Media Integrations Business $299.00 Flat Rate,Per Month It includes: - 15 Staff Accounts - 3rd Party Getaways - 3rd Party Shipping Calculated Rates - Abandoned Cart Reports - Amazon & Ebay Integrations - API Access + Batch Order Processing - Built-in SEO Tools - Drag and Drop Tools - Easily Manage Inventory - Free and Responsive Themes - Import/Export - Newsletters - Phone Orders + CRM - Powerful Site Editing Tool - Premium Support - Priority Support - Ratings and Reviews - Secure Checkout - Securely Accept Payments - Social Media Integrations Prime Contact Vendor for Pricing It includes: - 3rd Party Getaways - 3rd Party Shipping Calculated Rates - Abandoned Cart Reports - Amazon & Ebay Integrations - API Access + Batch Order Processing - Built-in SEO Tools - Drag and Drop Tools - Easily Manage Inventory - Free and Responsive Themes - Import/Export - Newsletters - Phone Orders + CRM - Powerful Site Editing Tool - Premium Support - Ratings and Reviews - Secure Checkout - Securely Accept Payments - Social Media Integrations - Unlimited Staff Accounts - VIP Support Value for money 3.5 (36) 3.5 Based on 36 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (40) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (40) 3.8 Based on 40 reviews ## User reviews Overall rating 3.8 Based on 48 reviews Filter by rating 5(21) 4(6) 3(13) 2(5) 1(3) Mentioned topic Sorted by most recent CA Carlos A. CEO Apparel & Fashion ### "Learned the hard way" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 5, 2025 LOUSY. Unable to fix bugs in software. Cannot run a business like that and switched to another company that gave phone support Pros Chat was very very helpful in trying to help though issues Cons Lack of phone support. Constant bug issues. Too much down time. Clients could not access the website for days. Alternatives considered [Bluehost](https://www.capterra.com/p/229168/Bluehost/) Reasons for choosing Volusion Though they would be easier to use as an e-commerce platform Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CW Courtney W. E-commerce Product Coordinator Design ### "Easy to use, but leaves more to be desired." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 October 16, 2023 Volusion is great with inventory management, the platform makes it easy to see where issues in sales and products lie. Pros Volusion is a very user friendly platform. Our team used it for several years and every member of our team was able to log on, make necessary edits and updates regardless of "tech knowledge". Cons The support we received was less than stellar. Unfortunately we ran into some template issues and experienced limitations in our shop. There are some developments + enhancements that should be addressed so businesses in the future are able to have additional resources. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AY Andrew Y. CSM Consumer Electronics ### "Great Support and Service from Volusion" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 15, 2022 Pros Volusion keeps our online site ecommerce up to par. Our visitors of our site and customers have a good experience when using our site because of Volusion. When we have had issues, Volusion support has been quick and efficient to resolve any issues. Cons I'd like to see third party support implementation be more robust. Specifically we use Freshworks for our CSM portal, it would be great to see some type of porting take place of data. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AD Alioune D. CEO Marketing and Advertising ### "Volusion" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 December 1, 2022 Pros It's a very flexible software, I understood it quickly and it's easy to use, it helped me a lot in my professional and personal activities Cons No problem at the moment, but I like everything about this software Switched from [Marketing 360](https://www.capterra.com/p/148516/Marketing-360/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LS Lauren S. President Retail ### "At Least, the Customer Service Used to Be Good" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 1/10 October 31, 2022 Pros When we had issues, customer service was always easy to reach and super responsive. Cons I've always been someone who tries to solve my issues myself, before resorting to reaching out for help; but more and more their reference pages have been hit or miss. Many links will take you to a login page, and then tell you that you don't have access. More and more, we're seeing features separated between V1 and V2 accounts, but no guidance as to which account a user has OR how they can upgrade if they want to. Hoping for some help in this regard, I tried to chat with support repeatedly, only to find a loading dialog that never quite gets there. When you cancel the request, it tells you no one was available to help. Giving up, I sent an email to the address provided and have yet to hear back... Prior service experiences taught me to expect more from the Volusion team. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM anselme M. general director Marketing and Advertising ### "not bad" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 September 25, 2022 Pros volusion is a site to create a website on a small budget. It is affordable Cons the software does not have the new functionalities which are the norm today Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JD josh D. Web design Apparel & Fashion ### "Great ecommerce platform " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 6, 2022 I've had a great experience with a software I continue to use it to this day Pros This is a very easy to use platform that I was able to learn quickly and has helped me immensely Cons If you're using multiple items especially in the hundreds plus I would definitely recommend the import export function Switched from [Shopify](https://www.capterra.com/p/83891/Shopify/) There was a lot more functionality with this program versus shopify Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RS Robert S. President Health, Wellness and Fitness ### "Good but aging" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 June 17, 2022 We've used Volusion for over 10 years now. Overall, it is a solid platform which is reliable and easy to use on a day to day basis. Basic set up and basic changes are fairly straightforward, but more advanced features are harder to use. As newer platforms such as Shopify and BigCommerce have become more popular in recent years, Volusion has not kept up with them in terms of features offered or ease of use. Pros Using Volusion to manage a website and ecommerce is fairly straightforward and easy once it is set up. Managing orders is a simple process. Cons The platform is starting to show its age. There are often things that we see other websites doing that we want to do but are unable because Volusion does not support those features. Trying to do more advanced things often involves going into the html and making changes manually (but they do give you step by step instructions for doing so). Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KL Kimberly L. Owner Retail ### "Volusion works" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 June 14, 2022 all of my sales go through it Pros easy to help customers find what they are looking for Cons setting up was so very horrid, total pita Alternatives considered [Shopify](https://www.capterra.com/p/83891/Shopify/) Reasons for choosing Volusion trial period to check out and start setting up Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Marketing Manager Marketing and Advertising ### "Old fashioned, much better options available" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 April 5, 2022 Pros Volusion's platform is a mix match of old settings and products. Google searches don't reveal helpful information beyond simple answers. Documentation in google search results is to old salesforce support website that no longer works. Help articles are missing information or steps for how to configure simple items like Google Merchant feeds. Very closed ecosystem with very few vendors. Platform is totally outdated. It "does" work, but I regret having to use it because it already existed for the client. Cons Feature set is too old. Its like working on a platform that hasn't been updated since the early 2000's. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/32398/Volusion-eCommerce/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Shopify vs Volusion](https://www.capterra.com/compare/32398-83891/Volusion-eCommerce-vs-Shopify) [BigCommerce vs Volusion](https://www.capterra.com/compare/32398-131883/Volusion-eCommerce-vs-Bigcommerce)