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Powerful, customizable ecommerce software, backed by professional services, business tools and dedicated 24/7 support. Try it free for 14 days—no credit card required.
Provider
Volusion
Located In
United States
Foundation
1999
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
Live Online, Videos, Webinars, Documentation
Support
Email/Help Desk, Chat, Phone Support, 24/7 (Live rep), FAQs/Forum, Knowledge Base
Small- and medium-size business (SMB) owners, founders and entrepreneurs.
Content Source: Volusion
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Volusion Reviews
Pros
Our visitors of our site and customers have a good experience when using our site because of Volusion. When we have had issues, Volusion support has been quick and efficient to resolve any issues.
Volusion is a great solution for those who want to sell online and use something else other than Shopify. It offers a lot of great functionality and has an easy to use interface.
Lots of great features come as standard and aren’t an optional paid extra like other solutions. Has a lot of great integrations.
I have operated 8 different websites out of Volsion and I enjoyed working with the platform. Support was great when needed, and website are clean and functional.
Cons
There is a Lack of standard features that other shopping carts have already or have as a addon. NO reorder button for returning customers.
The incessant communications were very disruptive to my schedule. I will not be using this software.
API is an absolute disaster. You can't find an agency to work with the API because it's proprietary, so you're limited to who is already partnered with Volusion.
BY far the worst customer service experience I've ever had with any similar service. We have been working on re-platforming for 6 months so that we can leave them and never look back.
"Volusion has given us a great web site"
Overall: We have been using Volusion since 2011. It has never failed us. Never has a customer or a potential customer called with a complaint about any aspect of our web site. We have hundreds of products, and thousands of customers. It is so easy to create new products, new pages, new categories, and arrange them as I wish. Volusion ia also handling our PPC accounts, creating and maintaining ads, with weekly reports. Overall, I would recommend Volusion to anyone looking to create a digital storefront.
Pros: The stability. There's never been an issue with connectivity.
Cons: There are not very many options for offering my customers discounts. Coupon codes are very restricted.
"Great ecommerce platform "
Overall: I've had a great experience with a software I continue to use it to this day
Pros: This is a very easy to use platform that I was able to learn quickly and has helped me immensely
Cons: If you're using multiple items especially in the hundreds plus I would definitely recommend the import export function
"At Least, the Customer Service Used to Be Good"
Pros: When we had issues, customer service was always easy to reach and super responsive.
Cons: I've always been someone who tries to solve my issues myself, before resorting to reaching out for help; but more and more their reference pages have been hit or miss. Many links will take you to a login page, and then tell you that you don't have access. More and more, we're seeing features separated between V1 and V2 accounts, but no guidance as to which account a user has OR how they can upgrade if they want to. Hoping for some help in this regard, I tried to chat with support repeatedly, only to find a loading dialog that never quite gets there. When you cancel the request, it tells you no one was available to help. Giving up, I sent an email to the address provided and have yet to hear back... Prior service experiences taught me to expect more from the Volusion team.
"Volusion works"
Overall: all of my sales go through it
Pros: easy to help customers find what they are looking for
Cons: setting up was so very horrid, total pita
"Good but aging"
Overall: We've used Volusion for over 10 years now. Overall, it is a solid platform which is reliable and easy to use on a day to day basis. Basic set up and basic changes are fairly straightforward, but more advanced features are harder to use. As newer platforms such as Shopify and BigCommerce have become more popular in recent years, Volusion has not kept up with them in terms of features offered or ease of use.
Pros: Using Volusion to manage a website and ecommerce is fairly straightforward and easy once it is set up. Managing orders is a simple process.
Cons: The platform is starting to show its age. There are often things that we see other websites doing that we want to do but are unable because Volusion does not support those features. Trying to do more advanced things often involves going into the html and making changes manually (but they do give you step by step instructions for doing so).