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Volusion

Volusion

3.8 (47)
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What is Volusion?

Powerful, customizable ecommerce software, backed by professional services, business tools and dedicated 24/7 support. Try it free for 14 days—no credit card required.

Do you work for Volusion?Claim this product profile

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How much is Volusion?

Starting From:
$35 Per Month
Pricing Model: Flat Rate
  • Yes, has free trial
  • No free version
Pricing Details (Provided by Vendor):
Personal - $29 per month Pro - $79 per month Startup - $179 per month Business - $299 per month

Volusion Features

What solutions does Volusion provide?

Alternatives to Volusion

Volusion
Volusion

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$35/Per Month
Pricing Model:
Flat Rate

Overall Rating:

Ease of Use
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Customer Service
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NetSuite

Starting from:
Not provided by vendor
Pricing Model:
Not provided by vendor

Overall Rating:

Ease of Use
3.9
Customer Service
3.8
Features
4.1
Value for Money
3.8
Square Online

Starting from:
$29/Per Month
Pricing Model:
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Customer Service
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BigCommerce

Starting from:
$39/Per Month
Pricing Model:
Flat Rate

Overall Rating:

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4.2
Customer Service
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Features
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Value for Money
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Volusion Reviews

Showing 5 of 47 reviews
Overall
3.8
Ease of Use
3.9
Customer Service
3.8

Pros

  • Our visitors of our site and customers have a good experience when using our site because of Volusion. When we have had issues, Volusion support has been quick and efficient to resolve any issues.

  • Volusion is a great solution for those who want to sell online and use something else other than Shopify. It offers a lot of great functionality and has an easy to use interface.

  • Lots of great features come as standard and aren’t an optional paid extra like other solutions. Has a lot of great integrations.

  • I have operated 8 different websites out of Volsion and I enjoyed working with the platform. Support was great when needed, and website are clean and functional.

Cons

  • There is a Lack of standard features that other shopping carts have already or have as a addon. NO reorder button for returning customers.

  • The incessant communications were very disruptive to my schedule. I will not be using this software.

  • API is an absolute disaster. You can't find an agency to work with the API because it's proprietary, so you're limited to who is already partnered with Volusion.

  • BY far the worst customer service experience I've ever had with any similar service. We have been working on re-platforming for 6 months so that we can leave them and never look back.

Most Helpful Reviews for Volusion

Michael W. avatar
Michael W.
Operations Manager
Retail, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 23, 2019

"Volusion has given us a great web site"

Overall: We have been using Volusion since 2011. It has never failed us. Never has a customer or a potential customer called with a complaint about any aspect of our web site. We have hundreds of products, and thousands of customers. It is so easy to create new products, new pages, new categories, and arrange them as I wish. Volusion ia also handling our PPC accounts, creating and maintaining ads, with weekly reports. Overall, I would recommend Volusion to anyone looking to create a digital storefront.

Pros: The stability. There's never been an issue with connectivity.

Cons: There are not very many options for offering my customers discounts. Coupon codes are very restricted.

Joshua D.
Manager
Food Production, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 6, 2022

"Great ecommerce platform "

Overall: I've had a great experience with a software I continue to use it to this day

Pros: This is a very easy to use platform that I was able to learn quickly and has helped me immensely

Cons: If you're using multiple items especially in the hundreds plus I would definitely recommend the import export function

Switched From: Shopify
Reasons for Switching to Volusion: There was a lot more functionality with this program versus shopify
Lauren S.
President
Retail, 1-10 employees
Used the software for: 2+ years
Overall Rating
3.0
Ease of Use
4.0
Customer Service
3.0
Features
3.0
Value for Money
3.0
Likelihood to Recommend
1/10
Reviewer Source
Source: Capterra
October 31, 2022

"At Least, the Customer Service Used to Be Good"

Pros: When we had issues, customer service was always easy to reach and super responsive.

Cons: I've always been someone who tries to solve my issues myself, before resorting to reaching out for help; but more and more their reference pages have been hit or miss. Many links will take you to a login page, and then tell you that you don't have access. More and more, we're seeing features separated between V1 and V2 accounts, but no guidance as to which account a user has OR how they can upgrade if they want to. Hoping for some help in this regard, I tried to chat with support repeatedly, only to find a loading dialog that never quite gets there. When you cancel the request, it tells you no one was available to help. Giving up, I sent an email to the address provided and have yet to hear back... Prior service experiences taught me to expect more from the Volusion team.

Kimberly L.
Owner
Retail, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
5/10
Reviewer Source
Source: Capterra
June 14, 2022

"Volusion works"

Overall: all of my sales go through it

Pros: easy to help customers find what they are looking for

Cons: setting up was so very horrid, total pita

Alternatives Considered: Shopify
Reasons for Choosing Volusion: trial period to check out and start setting up
Reasons for Switching to Volusion: Big commerce got full of themselves and doubled cost
Robert S.
President
Health, Wellness and Fitness, 1-10 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
3.0
Value for Money
4.0
Likelihood to Recommend
6/10
Reviewer Source
Source: Capterra
June 17, 2022

"Good but aging"

Overall: We've used Volusion for over 10 years now. Overall, it is a solid platform which is reliable and easy to use on a day to day basis. Basic set up and basic changes are fairly straightforward, but more advanced features are harder to use. As newer platforms such as Shopify and BigCommerce have become more popular in recent years, Volusion has not kept up with them in terms of features offered or ease of use.

Pros: Using Volusion to manage a website and ecommerce is fairly straightforward and easy once it is set up. Managing orders is a simple process.

Cons: The platform is starting to show its age. There are often things that we see other websites doing that we want to do but are unable because Volusion does not support those features. Trying to do more advanced things often involves going into the html and making changes manually (but they do give you step by step instructions for doing so).