# Volusion Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Volusion the right eCommerce solution for you? Explore 48 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/32398/Volusion-eCommerce/reviews --- Volusion 3.8 (48) [View alternatives](https://www.capterra.com/p/32398/Volusion-eCommerce/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 14th, 2026 # Reviews of Volusion Ease of use 3.9 Customer Service 3.8 ## Pros and Cons in Reviews Maggie M Manager - UX Ecommerce & Office OperationsDesign, 51 - 200 employeesUsed the software for: More than 2 years. “Even though wait time were sometimes long, technical support also helped you with setup and testing different configurations to make sure it was working correctly or in the way you are hoping it to.“ May 26, 2020 LS Lauren S PresidentRetail, 2 - 10 employeesUsed the software for: More than 2 years. “Hoping for some help in this regard, I tried to chat with support repeatedly, only to find a loading dialog that never quite gets there. When you cancel the request, it tells you no one was available to help.“ October 31, 2022 ## Showing most helpful reviews Showing 1-25 of 48 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michael W. Operations Manager Consumer Electronics Used the software for: 2+ years ### "Volusion has given us a great web site" January 23, 2019 5.0 We have been using Volusion since 2011. It has never failed us. Never has a customer or a potential customer called with a complaint about any aspect of our web site. We have hundreds of products, and thousands of customers. It is so easy to create new products, new pages, new categories, and arrange them as I wish. Volusion ia also handling our PPC accounts, creating and maintaining ads, with weekly reports. Overall, I would recommend Volusion to anyone looking to create a digital storefront. Pros The stability. There's never been an issue with connectivity. Cons There are not very many options for offering my customers discounts. Coupon codes are very restricted. Review Source KL Kimberly L. Owner Retail Used the software for: 2+ years ### "Volusion works" June 14, 2022 5.0 all of my sales go through it Pros easy to help customers find what they are looking for Cons setting up was so very horrid, total pita Alternatives considered [Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing Volusion trial period to check out and start setting up Review Source CA Carlos A. CEO Apparel & Fashion Used the software for: Less than 6 months ### "Learned the hard way" February 5, 2025 1.0 LOUSY. Unable to fix bugs in software. Cannot run a business like that and switched to another company that gave phone support Pros Chat was very very helpful in trying to help though issues Cons Lack of phone support. Constant bug issues. Too much down time. Clients could not access the website for days. Alternatives considered [Bluehost](https://www.capterra.com/p/229168/Bluehost/) Reason for choosing Volusion Though they would be easier to use as an e-commerce platform Review Source jD josh D. Web design Apparel & Fashion Used the software for: 2+ years ### "Great ecommerce platform " July 6, 2022 5.0 I've had a great experience with a software I continue to use it to this day Pros This is a very easy to use platform that I was able to learn quickly and has helped me immensely Cons If you're using multiple items especially in the hundreds plus I would definitely recommend the import export function Switched from [Shopify](https://www.capterra.com/p/83891/Shopify/) There was a lot more functionality with this program versus shopify Review Source VR Verified Reviewer Director of Trade Shows, Training, and Events Cosmetics Used the software for: 2+ years ### "Very robust software but an outdated dashboard" June 8, 2018 5.0 This site had a lot of features I loved and were automatically included. Multi-level pricing, customer ticketing, ability to receive multiple payments against an invoice. Features that I no longer have on Shopify or have to pay extra for. Pros The best thing about Volusion is that many of the features are automatically included in their packages. Unlike Shopify where you have to add other apps to do things you want it to do. We were on Volusion about three years before switching to Shopify and it wasn't our choice to switch. Cons It wasn't easy for my staff to learn and the dashboard isn't very user-friendly or aesthetically pleasing like it's competitors. There aren't many free themes that make your site look amazing so you really need to pay for customization unless you know how to do it yourself. Also, downtime. It didn't happen often but when it did, you just have to wait until it comes back up. Review Source VR Verified Reviewer Marketing Manager Marketing and Advertising Used the software for: 6-12 months ### "Old fashioned, much better options available" April 5, 2022 2.0 Pros Volusion's platform is a mix match of old settings and products. Google searches don't reveal helpful information beyond simple answers. Documentation in google search results is to old salesforce support website that no longer works. Help articles are missing information or steps for how to configure simple items like Google Merchant feeds. Very closed ecosystem with very few vendors. Platform is totally outdated. It "does" work, but I regret having to use it because it already existed for the client. Cons Feature set is too old. Its like working on a platform that hasn't been updated since the early 2000's. Review Source Maggie M. Manager - UX Ecommerce & Office Operations Design Used the software for: 2+ years ### "Nice starter for e-commerce or small inventory options" May 26, 2020 3.0 Overall experience was middle of the road. If you have a simpler website this will work okay for you, but for the industry I was in it was not able to handle the complexity of variations in the products for sale. When it came time to create a second website our company went with a different e-commerce platform that could handle it with a better user experience (both consumers buying on the website and administrators/customer service processing orders from the website's back-end dashboards). Pros I liked that they offered custom website design services so you know their design will work with optimally with their platform. Even though wait time were sometimes long, technical support also helped you with setup and testing different configurations to make sure it was working correctly or in the way you are hoping it to. The ability to mass download and update product information fields, including shipping, SEO, and pricing using Excel files was a huge plus. Cons Features for price differences on different options is too linearly set up, and the options show the user the price difference as (+/-)$0.00 to the base price shown, not the actual final price, which is confusing to many users. It was also difficult to create strict multi-variant pricing rules for products in which there was more than one option that effected final price (e.g. size and color). Review Source Sue F. Owner Used the software for: 2+ years ### "I have been with Volusion for over 10 years and have never been disappointed." November 21, 2017 5.0 Pros Continuous uptime, fast & friendly customer service and tons of features to customize your site. I tried the SEO plan to optimize my site and my organic search is up dramatically, well worth every cent. Cons Can be somewhat daunting to get set up, but you'll get it. UI can be a bit confusing, but the Help Center is really easy to find and get all the answers you need. Review Source Aaron M. Web Developer/Ecommerce Strategist Wholesale Used the software for: 2+ years ### "I do not recommend using Volusion" May 14, 2018 3.0 Pros Exporting data out and importing it back in is pretty easy, and pretty fast, but that is the only Pro I can think of... Cons It's not free itself, its a hosted, paid solution. You have very little control of the codebase, which highly interferes with customizations and SEO. Review Source REF Robert E. F. Business Intelligence Consultant Publishing Used the software for: 2+ years ### "Volusion is my only choice for SMB Ecommerce" July 19, 2016 4.0 I have owned Ecommerce sites since 2004 and Volusion is the best service for my needs. Excellent library of features and very easy to use. Integrates with numerous marketplaces as well. Pros \- Ability to input COGS (the price I'm paying a manufacturer/supplier). - Ability to automate orders to be sent to vendors - Import/Export functionality works very well - Provide important features like the ability to setup redirects, edit your robots.txt file, etc. Cons \- Volusion does offer SEO-friendly URLs but the naming convention applied could be cleaner - Volusion's free website templates are good, but very simple. If you would like a more advanced template their custom development fees are costly Review Source KM Kristen M. CFO Hospitality Used the software for: 6-12 months ### "All-In-One e-Commerce Solution! " March 20, 2018 5.0 We did extensive research on an e-commerce platform. Volusion blows competitors out of the water. Easy to use and professional tool. Pros Features social media integration, very user friendly, advanced shopping cart features. It is affordable and there are no transaction fees. It is also mobile-friendly! Easy to create a professional, custom design. Special themes cost extra, but even the free themes are great! Cons The customer support and support resources are not the most helpful. Sometimes you have to spend some time digging through the support to find your answer. There are also bandwidth overage fees, so make sure to plan for that. Review Source JC Jeff C. President Used the software for: 2+ years ### "Spectacular experience with Volusion over the last 8 years since opening my online business!" December 4, 2017 5.0 Pros It does everything I need it to do to run my online business http://www.rtrkidsrugs.com. It was easy to setup & it works perfectly! I like the content management aspect & ease of use! I have been involved in all aspects of setting it up & using the software & I have been well pleased. Review Source AD Alioune D. CEO Marketing and Advertising Used the software for: 1-2 years ### "Volusion" December 1, 2022 5.0 Pros It's a very flexible software, I understood it quickly and it's easy to use, it helped me a lot in my professional and personal activities Cons No problem at the moment, but I like everything about this software Review Source SM Stephanie Miles Used the software for: ### "Create an E-Commerce Store" September 17, 2013 5.0 Small business owners and solo entrepreneurs who aren’t sure where to begin developing an e-commerce outpost can utilize Volusion’s tools to guide them through the entire process. As an A-to-Z e-commerce solution, Volusion offers everything that a business owner could need to sell his or her products online. This includes website design services, credit card processing features, and marketing tools. Volusion’s credit card processing features are especially impressive, given what a headache it can be for a solo entrepreneur to set up a payment processing system on his or her own. Upon joining Volusion, users are encouraged to submit a single application to apply for the option to accept Visa, MasterCard, American Express, and Discover. Merchants can take advantage of direct deposits, and a real-time payment gateway that is exceptionally convenient. As a result, businesses that display the provided “Verified Volusion Merchant” seal on their websites can expect to see increased sales almost immediately. Pros The all-in-one system handles every aspect of building an e-commerce store. Cons Only merchants with Gold and Platinum plans have API access. Review Source FI Faizan I. Web Developer Information Technology and Services Used the software for: 6-12 months ### "Volusion Summary" December 31, 2019 3.0 Its an average software and needs improvements to become as popular as BigCommerce and Shopify. Pros \- Its easy to use and customization is also very easy. - Its user friendly in building website. - Its less costly than other paid website builders for beginners. Cons \- While using card payments you have to pay for SSL. - Its not open source that's why customization is limited. Review Source JG Jeff G. Head of Growth Marketing and Advertising Used the software for: I used a free trial ### "Great Solution to Start Selling Fast" January 7, 2020 5.0 Overall, Volusion is clean, simple and does the job. You can sell a few products or thousands, it will feel just as easy to use. I look forward to whats coming in the next few months. Pros Volusion is a great solution for those who want to sell online and use something else other than Shopify. It offers a lot of great functionality and has an easy to use interface. Cons More customization and more developer capabilities. Review Source TB Tanya B. Pressident Health, Wellness and Fitness Used the software for: 2+ years ### "In over 10 years with Volusion my overall experience has been fantastic!" June 29, 2018 5.0 This software has allowed me to run a successful online business for more than 10 years. Pros I love everything about Volusion. The software is easy to use and it does everything I need it to do. In my 20+ years in business online I have had a lot of ecommerce carts and nothing even comes close to what Volusion does. Their support is excellent, although at times you do have to wait to speak to customer service, but they always resolve my issues quickly. They have even at times fixed things for me that is not really in their job description. My site was recently redesigned with a new template and it is so much easier to navigate and I have and so many compliments from long time customers. It is hands down the best shopping cart I have used in 20 years. The help files they provide are very helpful and I am able to resolve many issues myself. They are constantly adding new features that make my day to day life easier. Cons At this time I can only think of one issue that I wish were different. There are a couple reviews from customers that are inaccurate and unfair. In these cases I like to reach out and type a response. The software allows you to do that but you cannot create spaces between what they have typed and what I type. Not only will it not allow me to start a new paragraph, there is zero space between their response and mine. Although I am a perfectionist and wish I could create additional spaces so they can be read easier, it is definitely not a deal breaker for me. Review Source RS Robert S. President Health, Wellness and Fitness Used the software for: 2+ years ### "Good but aging" June 17, 2022 4.0 We've used Volusion for over 10 years now. Overall, it is a solid platform which is reliable and easy to use on a day to day basis. Basic set up and basic changes are fairly straightforward, but more advanced features are harder to use. As newer platforms such as Shopify and BigCommerce have become more popular in recent years, Volusion has not kept up with them in terms of features offered or ease of use. Pros Using Volusion to manage a website and ecommerce is fairly straightforward and easy once it is set up. Managing orders is a simple process. Cons The platform is starting to show its age. There are often things that we see other websites doing that we want to do but are unable because Volusion does not support those features. Trying to do more advanced things often involves going into the html and making changes manually (but they do give you step by step instructions for doing so). Review Source CW Courtney W. E-commerce Product Coordinator Design Used the software for: 1-2 years ### "Easy to use, but leaves more to be desired." October 16, 2023 3.0 Volusion is great with inventory management, the platform makes it easy to see where issues in sales and products lie. Pros Volusion is a very user friendly platform. Our team used it for several years and every member of our team was able to log on, make necessary edits and updates regardless of "tech knowledge". Cons The support we received was less than stellar. Unfortunately we ran into some template issues and experienced limitations in our shop. There are some developments + enhancements that should be addressed so businesses in the future are able to have additional resources. Review Source LS Lauren S. President Retail Used the software for: 2+ years ### "At Least, the Customer Service Used to Be Good" October 31, 2022 3.0 Pros When we had issues, customer service was always easy to reach and super responsive. Cons I've always been someone who tries to solve my issues myself, before resorting to reaching out for help; but more and more their reference pages have been hit or miss. Many links will take you to a login page, and then tell you that you don't have access. More and more, we're seeing features separated between V1 and V2 accounts, but no guidance as to which account a user has OR how they can upgrade if they want to. Hoping for some help in this regard, I tried to chat with support repeatedly, only to find a loading dialog that never quite gets there. When you cancel the request, it tells you no one was available to help. Giving up, I sent an email to the address provided and have yet to hear back... Prior service experiences taught me to expect more from the Volusion team. Review Source VR Verified Reviewer Purchasing Manager Used the software for: 2+ years ### "OK if you aren't looking to do much." March 30, 2018 3.0 Pros It has built in inventory and purchase orders, so you can get away with just using Shipstation for shipping. If you are selling a small assortment of products on your own site only, this might work for you. Cons API is an absolute disaster. You can't find an agency to work with the API because it's proprietary, so you're limited to who is already partnered with Volusion. Do not, under any circumstances, use Volusion's native eBay and Amazon integrations. In fact, if you want to list products on a marketplace, it's best to use any other shopping cart. Parent-child products instead of swatch-linked and organized product variations. Inflexible because there are no metafields that you can create. It's either their predefined fields or nothing at all. Review Source VR Verified Reviewer Realtor Real Estate Used the software for: 2+ years ### "Good, but costs build up fast" February 17, 2019 3.0 It served its purpose early on when I was a small ecommerce store, but I outgrew it much too quickly. Pros I liked that it was easy to set up and get going. The user interface was simple and I was able to teach others to use it quickly. Cons While there were several small issues with its ability to interact with other services, my primary concern was that the bills just kept skyrocketing. My "usage" was reaching a point I had to find another option because the additional fees each month were astounding. Support was less than helpful of supportive of options to help mitigate the issues. Ultimately I ended up finding another provider. Review Source VR Verified Reviewer Marketing Manager Used the software for: 1-2 years ### "Maybe not the best choice, but not a bad one" August 1, 2018 3.0 It is not bad, but probably you will find better options Pros I liked that it is easy to set up a fast and more or less professional looking ecommerce stores. And then sales follow. Cons As a customer I felt that they were more about developing their other platform for big companies (mozu) than taking care of updating Volusion. Templated where looking dated, it could not be multilanguages, and I had to pay strong extras to add some basic features. Anycase, it is a good platform, customer service is very attentive and I had good sales results with them. Review Source BW Brien W. Owner Retail Used the software for: 2+ years ### "Used them for 15 years and thinking about looking for a replacement" November 12, 2019 2.0 Over all volusion has been good but year after year I see no real innovations. We are using there V1 version and wanted to try there V2 but they are starting from the bottom up and it lack a lot of the v1 basics. I would tell anyone wait till volusion gets V2 done and has all the features before going with it. Pros Stable WYSIWYG Editor Easy to embed Youtube videos on product pages Good customizable Order screen Cons There is a Lack of standard features that other shopping carts have already or have as a addon. NO reorder button for returning customers. NO full address correction. NO per item shipping restrictions. NO built in blog. Phone order page you can not search for a product and add it you have to enter it all product info. Can not make custom order status. NO UPS iGlobal Review Source VR Verified Reviewer Program and Communications Coordinator Used the software for: 1-2 years ### "rebuilt our website through volusion website and CRM " April 18, 2018 4.0 having the website and CRM in one place made everything extremely easy and streamlined. Pros I liked how the website was connected to the CRM system. Made it easy to go to one place to do everything I needed to do and could really calculate conversions Cons It was a little difficult to design the website exactly the way we wanted it to be, tho that may have just been my bosses doing. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.