# Page 2 | Volusion Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Volusion the right eCommerce solution for you? Explore 48 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/32398/Volusion-eCommerce/reviews --- Volusion 3.8 (48) [View alternatives](https://www.capterra.com/p/32398/Volusion-eCommerce/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 14th, 2026 # Page 2 - Reviews of Volusion ## Showing most helpful reviews Showing 26-48 of 48 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AY Andrew Y. CSM Consumer Electronics Used the software for: 2+ years ### "Great Support and Service from Volusion" December 15, 2022 5.0 Pros Volusion keeps our online site ecommerce up to par. Our visitors of our site and customers have a good experience when using our site because of Volusion. When we have had issues, Volusion support has been quick and efficient to resolve any issues. Cons I'd like to see third party support implementation be more robust. Specifically we use Freshworks for our CSM portal, it would be great to see some type of porting take place of data. Review Source SF Sunny F. Marketing Specialist Retail Used the software for: 2+ years ### "Volusion for the Workplace" October 11, 2019 5.0 Great. It allowed for me to build a sleek and simple trailers site. Pros I like Volusion because of how it is set up in the background/Admin area. It is layed out where you can easily find things and keep your website info well organized. I switched to Volusion from Wix, and was able to teach myself how to use it. It allowed for more customizing that Wix did, and the company I work for is currently still using Volusion. Cons Sometimes I had to go back in and resave something because it didn't seem to take, but that could have very well been on my computer's end and not at the fault of Volusion. Reason for choosing Volusion I had looked into Volusion for some time and talked with experts from Volusion. I used a free trial and really enjoyed what I saw so we made the switch! Review Source AI Al I. Director of E-Commerce Automotive Used the software for: 2+ years ### "Multiple Sites on Volusion Platform" May 25, 2021 4.0 We've set up three separate stores. Volusion has had our back and is always quick to assist. Pros Initially when we got started 10 years ago, Volusion was the only platform that could handle the volume of products and the massive amount of product options we offered. Cons They have not kept up with the likes of 'Magento' or 'Shopify'. While easier to set up and use than Magento, they don't have the massive amount of available 3rd party custom apps available like Shopify. Review Source RS Ryan S. President Used the software for: 2+ years ### "It's full featured, but has fallen behind to more modern competitors" June 14, 2018 4.0 Pros Very nuanced. Product options, shipping options, categories, etc. provide many options for customizing your store without the need for 3rd party integrations for added cost. Cons When issues arise, there is no email support, limited phone support and a live chat window (using Intercom) that just doesn't cut it. When a store goes down or has an issue, it's important to know exactly what the status of that issue is, and a live chat that can sometimes take an hour or more for a reply is insufficient. Also, bandwidth costs are VERY expensive and bills can add up quickly for established stores. Review Source MS Marie S. Website Manager Consumer Goods Used the software for: 2+ years ### "Volusion is good platform for small business." June 5, 2018 3.0 Overall it as been an asset to our business. Pros It is easy to set up and get started. You can quickly load products via spread sheets and process orders quickly Cons It doesn't offer as many integrations as other similar products. Customizing your design is difficult and it is missing some features that would be nice - such as advance reports and coupon functionality. Review Source rP roxy P. rep Used the software for: Less than 6 months ### "They need a long way to go" February 17, 2018 1.0 Pros At first i was excited to hear about volusion, there were compared to shopify..... who ever made that comparison i wonder if they ever even used either system ???? I did not use volusion for very long because with in the first 20 min of singing up i realized they had nothing i needed, there interrogations were like 4 apps, their customer service was great they did try to help me and followed up with me about what i needed from the site. but they just didnt have what i need. (i sell on multiple platforms) if you are usinsing this for a non ECommerce site,i think this may work for you. I do not recommend this for stores with goods/ selling ect. Cons I did not like that customer serivice wanted me to tell they what they need to add to their site.. they also said they did have other apps, but they were not online and we could "talk about them" not a fan of that. Review Source MA MAYRA A. SALES REP Wholesale Used the software for: 2+ years ### "Easy to navigate " January 11, 2019 5.0 I like how we I can navigate easily and easy to lean the system Pros It's people friendly. It's easy to insert notes and fast learning. Cons The system is slow sometimes when there is system maintenance Review Source SP Shayne P. Chief Apparel & Fashion Used the software for: 1-2 years ### "Simplicity doesn't overcome features." December 11, 2019 2.0 Latent with many instances where I was unable to customize my site the way I wanted and was frustrating dealing with Cx and hearing that I had to hire a designer to accomplish simple goals. Pros Super simple CRM software that is quick to deploy and set up. It has many tiers of pricing for all budgets, and simple dashboard interface. Cons Past the simplicity of it, it doesn't leave much to cater to each businesses unique brand.. It requires a high tier to attain customization levels that meet your standards. And is another solution that doesn't allow you to take your hard work with you should you choose to leave. Reason for choosing Volusion For the simplicity to start eCommerce. Review Source VR Verified Reviewer Proejct Manager Program Development Used the software for: 2+ years ### "Great Product" May 8, 2019 5.0 I have operated 8 different websites out of Volsion and I enjoyed working with the platform. Support was great when needed, and website are clean and functional. Pros Volusion is easy to setup, add products, and use. There are some great features, such as CSV imports/exports and built in CRM. For the small business you have many tools at your disposal, and it makes it easy view and process orders. Cons The templates are a little difficult to modify, but not impossible. Review Source Moaz T. Web Developer Information Technology and Services Used the software for: 2+ years ### "A solid platform but lacks some major features" November 8, 2019 3.0 Pros Volusion is a solid platform that help you get your ecommerce stores up and running in no time. Cons IMO it is getting outdated and they would need a major overhaul if they want to compete in the market. It lacks some of the modern features other platforms offer e.g. cart and checkout APIs for frontend. The templating engine isn't up to date either Review Source Jill T. Digital Marketing Strategist Hospital & Health Care Used the software for: 2+ years ### "A nice option for eCommerce Businesses" August 29, 2018 5.0 Pros I like that it is an all inclusive solution for eCommerce Storefronts. You can customize nearly everything from start to finish, which is a very nice feature. Cons There is a HUGE learning curve when working on this software. It took quite a long time for me to learn it and become proficient. Review Source HJ Heather J. Owner Arts and Crafts Used the software for: I used a free trial ### "Volusion eCommerce" March 6, 2019 3.0 I was looking for a new eCommerce platform. I have tried several and had pretty much decided to use Volusion. The software was easy to use, the templates were clean and simple, the overall look was for me. Then, their customer service agents started calling me, emailing me, and texting me NON STOP. I have been receiving communications from them 3-4 time each day since I started my trial period. It is very annoying, disrupted, and time consuming. I am the type of person who will ask for help if I need it. The incessant communications were very disruptive to my schedule. I will not be using this software. Pros The software seemed very user friendly. The templates were clean and simple yet eyecatching. Cons The software itself did not have any cons for me. Review Source VR Verified Reviewer President Online Media Used the software for: Less than 6 months ### "Lots of great features right out of the box" May 30, 2019 5.0 Pros Lots of great features come as standard and aren’t an optional paid extra like other solutions. Has a lot of great integrations. Cons There can be some confusion in the backend working out where certain settings are. Review Source aM anselme M. general director Marketing and Advertising Used the software for: 2+ years ### "not bad" September 25, 2022 4.0 Pros volusion is a site to create a website on a small budget. It is affordable Cons the software does not have the new functionalities which are the norm today Review Source VR Verified Reviewer Ecommerce Marketing Used the software for: 1-2 years ### "Easy to use ecommerce software with limitations to customization" April 9, 2018 3.0 Modern looking website with a simple, easy checkout Pros This software is great if you want a quick solution for a modern looking website with ecommerce capability. Easy to set up, not expensive, modern checkout (single page) and mobile friendly. It is also easy to edit the design with direct access to a HTML editor if you wish, or a WYSIWYG if that is easier for you. Cons If you have a lot of inventory, or want to customization the products and design, there are limitations to doing so. Also the web interface for customizing products, designing your site, can take awhile to learn and be slightly buggy. Only one person should be logged in and making changes at a time. Review Source GH Greg H. Creative Director Marketing and Advertising Used the software for: 2+ years ### "Volusion may have been one of the first but its starting to come in last. " August 15, 2018 3.0 Pros A good platform to launch a site on with ease. Cons There are just too many competitors that do this better than Volusion does. Review Source Matison W. Used the software for: ### "customizable" December 8, 2016 5.0 This E-commerce platform gives you templates to choose from so you can make your website the way you want. It is easily customizable. Also, the website offers a free trial period so you are able to test it out before paying monthly. Review Source Adam S. CEO Used the software for: Less than 6 months ### "Great theme options" June 14, 2018 5.0 Pros I liked that you could buy volusion themes from someplace like envato and get a really attractive site. Cons It's been a while since I used this software, but at the time it was really not intuitive to setup. Complicated. Review Source VR Verified Reviewer owner Retail Used the software for: Less than 6 months ### "Love It" February 19, 2019 5.0 Pros I really like the fact that Volusion is very user friendly. Also the customer service is fantastic very friendly and on the ball. Cons I like everything about Volusion! Everything is wonderful. Review Source RR Ryan R. Used the software for: ### "Easy to setup, the worst customer service and support" August 9, 2014 1.0 We have been on Volusion for 4 years. A little over a year ago they released AMAZON, EBAY, and GOOGLE STORES integration. For a year now we have had trouble tickets open on ALL 3 integrations. We have logged all the issues and even explained how to resolve them, but they honestly do not care to (this actually came from one of the CS managers.) As long as they continue to sign people up, they do not have to be quick to respond to these issues. BY far the worst customer service experience I've ever had with any similar service. We have been working on re-platforming for 6 months so that we can leave them and never look back. Honestly, STAY AWAY at all costs. Review Source James D. President Computer Networking Used the software for: Less than 6 months ### "There are better and worse solutions" April 26, 2019 2.0 Pros This software was in the mid range of costs for hosted eCommerce solution and there are man features and plug ins that can be used with this software. Cons Volusion is not the simplest platform to set-up and configure. There are many steps to do things that big commerce doesn't involve. They also want you to purchase SSL's from them at a huge mark-up. Review Source DT Diane T. eBay Seller Consumer Goods Used the software for: I used a free trial ### "Quick and Easy and Productive eCommerce Platform" July 20, 2019 5.0 Pros The free trial allows users to see how quick and easy this software is to use. It may be better suited to small companies but seems to have enough functionality to be used by larger ecommerce sellers as well. Customer Service is excellent. Cons A bit tricky to use while selling on eBay or Amazon. Review Source GG Gavin G. Used the software for: ### "Money Grab" January 25, 2017 2.0 Volusion seems okay at first but you slowly find out its a big money grab. They offer very small bandwidth and then charge extreme amounts for overages. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.