Banyon Data Systems

Banyon Utility Billing

5 / 5 6 reviews

Who Uses This Software?

Banyon specializes in organizations that bill from 100-50000 customers.


Average Ratings

6 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $3,400.00/one-time
  • Free Demo
    Yes
  • Deployment
    Installed - Windows
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Banyon Data Systems
  • www.banyon.com
  • Founded 1981
  • United States

About Banyon Utility Billing

Since 1981 Banyon has been providing our user-friendly utility billing software(WinUB) to Cities, Towns, Villages, and Utilities. WinUB software will allow you to easily bill customers for Water, Sewer, Storm Sewer, Trash, Recycling, Gas, Electric, or any other service you want included on the bill. Features include auto pay, web payment, email billing, meter hand held interface, bill history printing, penalty removal, auto reverse NSF checks & many more. Schedule a web demo today.


Banyon Utility Billing Features

  • Account Management
  • ACH Payment Processing
  • Billing & Invoicing
  • Cable
  • Collections Management
  • Customer Management
  • Electricity
  • Meter Management
  • Metered Billing
  • Move In / Move Out
  • Natural Gas
  • Non-Metered Billing
  • Online Payment Processing
  • Penalty / Cut-Off Processing
  • Rate Management
  • Service Call Management
  • Trash
  • Water
  • Work Order Management

Banyon Utility Billing Reviews

A+ Customer Service

Jul 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use

Overall: Banyon Utillity Billing is easy to use. Customer support is timely and helpful. Reports have been written at my request.

Reid Village Water District review on BDS

Apr 15, 2014
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: It is very user friendly. But when I cannot figure something out, I always rely on the wonderful customer service. Most all my experiences were successfull in the end. A small con with customer service was that sometimes I get someone who can only speak "above my understanding" .

Banyon Utility Billing review

Apr 09, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It's early days yet, but so far so good. Still learning to navigate through different options.

Banyon Data System Products

Apr 08, 2014
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: For about 15 years I have been using Banyon software in my employment with a municipality. I have trained multiple people on how to use the software with little effort because the software products are so user friendly and easy to pick up on. Thank you Banyon!

Comprehensive software - great for our city

Apr 08, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I typically do not like programs written in Access so for me to give such a product a good review, it must be a superior product. Banyon Utility Billing is just that. Every program has its glitches and wish lists, but this program is very stable and reliable.

I only have about 250 utility bills to send out each month but I can complete the task in about an hour. We use postcard bills so that time includes tearing the cards apart. I have complete customer information at my fingertips when someone makes an inquiry.

Receipt entry is quick and easy. If one customer pays for more than one account with one check, I discovered that if you have a common name associated with each account, you can choose all of the accounts at once and apply the check payment to them all together. The biggest con in receipt entry is if you have a customer that has moved, the current account is not the default top line. You have to move the mouse and select the current account, which is the bottom line. That is fine for mouse users, but for old keyboard people like me, it is annoying.

We offer direct payments to our customers. Banyon was very helpful in getting this set up. We had a few trial and error runs, but that was because our bank was new at handling ACH files. The system performs great and our customers love it!

We are just starting to use budget billing. It seems to have a few quirks. I don't like that you cannot assess a penalty to a budget billing account, so we only allow budget billing if the customer signs up for direct payments.

I would like to see the bill history available on a tab on the customer screen like the trans tab. Still it is easy to access with a right click menu.

There is so much more to utility billing that I haven't played with yet. It is a powerful and comprehensive program. Banyon is continually improving the product too. It is very well supported and I would highly recommend it.

Utiliy Billing

Apr 08, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Really enjoy working with Banyon UB, user friendly software as well as customer support!