# Banyon Utility Billing Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Banyon Utility Billing Software - reviews, pricing plans, popular comparisons to other Utility Billing products and more. Source: https://www.capterra.com/p/32550/Banyon-Utility-Billing --- # Banyon Utility Billing Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Banyon Utility Billing ## What is Banyon Utility Billing? For over 35 years Banyon Data has been providing our user-friendly utility billing software to hundreds of local government agencies and entities both in the USA and Canada. Our utility billing software will allow you to easily bill customers for Water, Sewer, Storm Sewer, Trash, Recycling, Gas, Electric, or any other service you want included on the bill. Features include ACH auto pay, online web payments, email billing, meter hand held interface, bill history printing, penalty removal, auto reverse NSF checks, flexible rates and schedules, etc. ## What is Banyon Utility Billing used for? [Utility Billing](https://www.capterra.com/utility-billing-software/) Overall rating Based on 14 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1995 Flat Rate, One Time Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Banyon Utility Billing alternatives [4.3 (684)](https://www.capterra.com/p/76/Intacct/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.2 (2,035)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.2 (401)](https://www.capterra.com/p/184673/Melio/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars Highest Rated [4.5 (182)](https://www.capterra.com/p/118759/Aplos-Accounting/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/32550/Banyon-Utility-Billing/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Billing & Invoicing 4.8 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Metered Billing 4.5 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Integrated or built-in billing calculated by customer usage levels of a product/service Transaction History 5.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Meter Data Management 3.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Store, clean, and/or analyze customer usage data collected by metering systems Customer Management 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Store and organize information about customers and previous interactions Third-Party Integrations 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Banyon Utility Billing 35 features Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Dashboard to view the status of ongoing processes, identify current incidents and track past activities Route documents and other data through one or more stakeholders for review and approval Data is backed up automatically to prevent data loss Create, manage, and send invoices or bills to customers Leave comments and notes on documents for others to view Store and organize information about customers and previous interactions Store, manage, and track all electronic documents in a centralized location Electronically collect payments for goods or services Plan, manage, and track the financial activities of an individual or organization Utility billing for electricity Utility billing for natural gas Utility billing for trash/garbage Utility billing for water Information, data and reports that are being tracked over time Store, clean, and/or analyze customer usage data collected by metering systems Integrated or built-in billing calculated by customer usage levels of a product/service Access software remotely via mobile devices Process billing for a product/service with a fixed monthly charge Accept and process online payment transactions Tracking, managing, and initiating the transfer of funds for overdue customer payments Reminders sent for balance/payment due Charge fees or cut off service due to late/missing customer payments Outsource printing services to a third party Track/optimize rates in relation to usage Automated process of charging customers at regular intervals for repeated access or use of a product or service Oversee the process of issuing refunds Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Set up connections to third-party platforms to improve business processes Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Track and interpret metrics on the usage of company resources Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Creating, assign, and track jobs and/or tasks for work orders Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.6 (9) 4.6 Based on 9 reviews ## Pricing Value for money 4.6 (7) Standard - Advanced $1,995 Flat Rate,One Time Value for money 4.6 (7) 4.6 Based on 7 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (14) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (14) 4.5 Based on 14 reviews ## User reviews Overall rating 4.6 Based on 14 reviews Filter by rating 5(10) 4(3) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent BB Barb B. Administrative Assistant Utilities ### "City of Hot Springs Utility Billing Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 March 25, 2024 The overall experience with Utility Billing is good. Pros Banyon Utility Billing allows for an efficient way of billing and tracking of customer's accounts and usage. It is very easy to transfer and work between the Fund Accounting and Point of Sale Programs Cons The delay in some of the processes and getting an execution run time error message and then being booted out of the program. I would like to see a change made so that when bills are being calculated the Point of Sale Program could still be in use by others in the office. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BB Becki B. Bookkeeper-Human Resources Utilities ### "Great for Medium-sized Utility Business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 20, 2024 Pros My main goal in choosing software was that it NOT be in the cloud. Our service is locally based and has all the functionality we require. Cons Being in Microsoft Access, there are some quirks and sporadic issues, but for the most part it's a good software. Reasons for choosing Banyon Utility Billing #1 - cost. #2 - database is kept local. #3 - it covered all our needs without giving us a lot of things we don't need; plus all the modules we needed integrated with each other. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CN CHARLENE N. City Clerk Government Administration ### "Easy to Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 19, 2024 Overall it has been great. The receipts transfer easily to fund accounting. There are so many things in the program that I learn each time I call support. I would like the option to attend training, even if it is a refresher. Pros It is easy to learn and easy to use. The reports are understandable. Customer support is great. Cons Adding meter information. I don't know enough about the other end of the system to know why or what I am entering. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CG Chris G. Finance Director Government Administration ### "Good software, but slow" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 1/10 March 19, 2024 Pros Simple and user friendly when it works, great for small municipalities. Cons Constant lag, reports take minutes to load. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EW Elaine W. Clerk Treasurer Government Administration ### "User friendly utility billing software." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 19, 2024 When I started here 9 years ago, there was a different utility billing program that was not user friendly and I was very glad to switch to one that was easier to use. Since I use it daily, the ease of use was a welcomed change. Pros The customer service is great. When we need help with something, it's taken care of that day and they know that our issue is an emergency so they try their best to get it cleared up fast. Cons Sometimes the reports are as clear as we would like them to be. But when we call customer support and tell them what we are looking for, they help us create a report that tells our auditors what they need to know in a report custom created for our utility. Switched from [asyst:Utility Billing](https://www.capterra.com/p/74180/asyst-Utility-Billing/) It was very hard to use efficiently. The prior clerk was old school and change was not something she welcomed. There was a lot of manually entered data and she wasn't willing to learn new tricks. Banyon is so much easier to use! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SN Sommer N. City Clerk Government Administration ### "Utility Billing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 19, 2024 Learning the software is not overwhelming because the customer service is so good. Banyon takes the stress out of this part of the job because I know I can always call and get help right away. Pros The software is pretty user friendly. The customer service is excellent! Cons Some reports are hard to find, but customer service is a huge help. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MN Melissa N. City Clerk Government Administration ### "New to Utility billing" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 March 19, 2024 Pros I have been able to pick up quickly and the support I have received has been great! Cons I have nothing to compare to so no cons. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CB Carol B. Finance Officer Government Administration ### "Pickstown Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 March 19, 2024 Good. Most of the support crew is great to work with. Pros Came from a job that didn't have a billing software this was an improvement. Cons Sometime the changes seem confusing as to why they are done, but maybe there are reasons that we are not aware of. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LS Liz S. Business Manager ### "A+ Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 15, 2016 Banyon Utillity Billing is easy to use. Customer support is timely and helpful. Reports have been written at my request. Pros Ease of use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RC Rachel C. office manager ### "Reid Village Water District review on BDS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 April 15, 2014 It is very user friendly. But when I cannot figure something out, I always rely on the wonderful customer service. Most all my experiences were successfull in the end. A small con with customer service was that sometimes I get someone who can only speak "above my understanding" . Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/32550/Banyon-Utility-Billing/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)