--- title: "Banyon Utility Billing Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Banyon Utility Billing Software - reviews, pricing plans, popular comparisons to other Public Works products and more." source_url: "https://www.capterra.com/p/32550/Banyon-Utility-Billing/" page_type: "product" language: "en" --- # Banyon Utility Billing Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Banyon Utility Billing ## What is Banyon Utility Billing? For over 36 years Banyon Data has been providing our user-friendly utility billing software to hundreds of local government agencies and entities. Our utility billing software will allow you to easily bill customers for Water, Sewer, Storm Sewer, Trash, Recycling, Gas, Electric, or any other service you want included on the bill. Features include ACH auto pay, online web payments, email billing, meter hand held interface, bill history printing, penalty removal, auto reverse NSF checks, flexible rates and schedules, etc. ## What is Banyon Utility Billing used for? [Utility Billing](https://www.capterra.com/utility-billing-software/)[Public Works](https://www.capterra.com/public-works-software/) Overall rating Based on 14 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1995 Flat Rate, One Time Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Banyon Utility Billing alternatives Highest Rated [4.9 (258)](https://www.capterra.com/p/198072/ePayPolicy/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.4 (3,330)](https://www.capterra.com/p/120109/Xero/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.3 (2,263)](https://www.capterra.com/p/380/Concur-Expense/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.2 (405)](https://www.capterra.com/p/184673/Melio/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/32550/Banyon-Utility-Billing/alternatives/) ## FAQs about Banyon Utility Billing Overview ### Which roles and teams benefit most from Banyon Utility Billing? Banyon Utility Billing is most used by municipal clerks, finance teams, and administrative office staff who manage resident accounts, billing cycles, and payment processing. Treasurers, finance directors, and auditors use it to support accurate reporting and oversight, while office managers and assistants rely on it for daily customer service and account maintenance. Answer based on 14 reviews Overview ### What company size and specific industries is Banyon Utility Billing built for? Banyon Utility Billing is designed for organizations that bill between 100 and 5,000 customers, making it a fit for small to mid-sized utility billing operations. The vendor description does not specify any particular industries, so its target audience is defined mainly by customer volume rather than sector. Features and Usability ### What are the key features of Banyon Utility Billing? Banyon Utility Billing includes customer accounts, billing and invoicing, payment processing, and fund accounting. It also offers meter data management, metered and non-metered billing, rate management, payment reminders, and reporting and analytics, with support for electricity, natural gas, trash, and water billing. Getting Started and Support ### What training and onboarding options does Banyon Utility Billing offer? Banyon Utility Billing provides in-person training, live online sessions, documentation, and videos to help teams get started. In-person and live online formats support guided instruction, while documentation and videos offer self-paced reference materials for setup, feature review, and ongoing learning. Getting Started and Support ### What customer support options does Banyon Utility Billing offer? Banyon Utility Billing offers Email/Help Desk, FAQ/Forum, and Phone Support. No reviewer feedback about support is available here, so support quality, response times, and helpfulness cannot be assessed from user sentiment in the catalog data. ## Features AI summary Based on 182 Public Works reviews Capterra data shows that buyers of utility billing software rank the following features as their top priorities: - **Billing & Invoicing** (**70%** of reviewers rated this feature as critical) - **Usage Tracking/Analytics** (**58%**) - **Metered Billing** (**71%**) Banyon Utility Billing supports all three features that reviewers identify as most important: **Billing & Invoicing**, **Usage Tracking/Analytics**, and **Metered Billing**. Together, these capabilities help businesses bill accurately, monitor consumption patterns, and manage usage-based charges more effectively, allowing teams to improve billing accuracy and make better operational decisions. Billing & Invoicing 4.8 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Usage Tracking/Analytics 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track and interpret metrics on the usage of company resources Metered Billing 4.5 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Integrated or built-in billing calculated by customer usage levels of a product/service Reporting & Statistics 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Meter Data Management 3.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Store, clean, and/or analyze customer usage data collected by metering systems Transaction History 5.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Banyon Utility Billing 35 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - ACH Payment Processing: Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Approval Workflow: Route documents and other data through one or more stakeholders for review and approval - Automatic Backup: Data is backed up automatically to prevent data loss - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Commenting/Notes: Leave comments and notes on documents for others to view - Customer Management: Store and organize information about customers and previous interactions - Document Management: Store, manage, and track all electronic documents in a centralized location - Electronic Payments: Electronically collect payments for goods or services - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Electricity: Utility billing for electricity - For Natural Gas: Utility billing for natural gas - For Trash: Utility billing for trash/garbage - For Water: Utility billing for water - Historical Reporting: Information, data and reports that are being tracked over time - Meter Data Management: Store, clean, and/or analyze customer usage data collected by metering systems - Metered Billing: Integrated or built-in billing calculated by customer usage levels of a product/service - Mobile Access: Access software remotely via mobile devices - Non-Metered Billing: Process billing for a product/service with a fixed monthly charge - Online Payments: Accept and process online payment transactions - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Payment Reminders: Reminders sent for balance/payment due - Penalty/Cut-Off Processing: Charge fees or cut off service due to late/missing customer payments - Printing Services Integration: Outsource printing services to a third party - Rate Management: Track/optimize rates in relation to usage - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Refund Management: Oversee the process of issuing refunds - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (9) 4.6 Based on 9 reviews ## Pricing Value for money 4.6 (7) Standard - Advanced $1,995 Flat Rate,One Time Value for money 4.6 (7) 4.6 Based on 7 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (14) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (14) 4.5 Based on 14 reviews ## User reviews Overall rating 4.6 Based on 14 reviews Filter by rating 5(10) 4(3) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent BB Barb B. Administrative Assistant Utilities ### "City of Hot Springs Utility Billing Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 March 25, 2024 The overall experience with Utility Billing is good. Pros Banyon Utility Billing allows for an efficient way of billing and tracking of customer's accounts and usage. It is very easy to transfer and work between the Fund Accounting and Point of Sale Programs Cons The delay in some of the processes and getting an execution run time error message and then being booted out of the program. I would like to see a change made so that when bills are being calculated the Point of Sale Program could still be in use by others in the office. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. BB Becki B. Bookkeeper-Human Resources Utilities ### "Great for Medium-sized Utility Business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 20, 2024 Pros My main goal in choosing software was that it NOT be in the cloud. Our service is locally based and has all the functionality we require. Cons Being in Microsoft Access, there are some quirks and sporadic issues, but for the most part it's a good software. Reasons for choosing Banyon Utility Billing #1 - cost. #2 - database is kept local. #3 - it covered all our needs without giving us a lot of things we don't need; plus all the modules we needed integrated with each other. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. CN CHARLENE N. City Clerk Government Administration ### "Easy to Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 19, 2024 Overall it has been great. The receipts transfer easily to fund accounting. There are so many things in the program that I learn each time I call support. I would like the option to attend training, even if it is a refresher. Pros It is easy to learn and easy to use. The reports are understandable. Customer support is great. Cons Adding meter information. I don't know enough about the other end of the system to know why or what I am entering. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. CG Chris G. Finance Director Government Administration ### "Good software, but slow" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 1/10 March 19, 2024 Pros Simple and user friendly when it works, great for small municipalities. Cons Constant lag, reports take minutes to load. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. EW Elaine W. Clerk Treasurer Government Administration ### "User friendly utility billing software." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 19, 2024 When I started here 9 years ago, there was a different utility billing program that was not user friendly and I was very glad to switch to one that was easier to use. Since I use it daily, the ease of use was a welcomed change. Pros The customer service is great. When we need help with something, it's taken care of that day and they know that our issue is an emergency so they try their best to get it cleared up fast. Cons Sometimes the reports are as clear as we would like them to be. But when we call customer support and tell them what we are looking for, they help us create a report that tells our auditors what they need to know in a report custom created for our utility. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. SN Sommer N. City Clerk Government Administration ### "Utility Billing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 19, 2024 Learning the software is not overwhelming because the customer service is so good. Banyon takes the stress out of this part of the job because I know I can always call and get help right away. Pros The software is pretty user friendly. The customer service is excellent! Cons Some reports are hard to find, but customer service is a huge help. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. MN Melissa N. City Clerk Government Administration ### "New to Utility billing" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 March 19, 2024 Pros I have been able to pick up quickly and the support I have received has been great! Cons I have nothing to compare to so no cons. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. CB Carol B. Finance Officer Government Administration ### "Pickstown Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 March 19, 2024 Good. Most of the support crew is great to work with. Pros Came from a job that didn't have a billing software this was an improvement. Cons Sometime the changes seem confusing as to why they are done, but maybe there are reasons that we are not aware of. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. LS Liz S. Business Manager ### "A+ Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 15, 2016 Banyon Utillity Billing is easy to use. Customer support is timely and helpful. Reports have been written at my request. Pros Ease of use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RC Rachel C. office manager ### "Reid Village Water District review on BDS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 April 15, 2014 It is very user friendly. But when I cannot figure something out, I always rely on the wonderful customer service. Most all my experiences were successfull in the end. A small con with customer service was that sometimes I get someone who can only speak "above my understanding" . Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/32550/Banyon-Utility-Billing/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.