Who Uses This Software?

Grant-making organizations of all shapes and sizes, including foundations, academic institutions, government agencies and corporations.


Average Ratings

806 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $26.00/month
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • SurveyMonkey
  • www.surveymonkey.com
  • Founded 1999
  • United States

About SurveyMonkey

As the world's #1 survey software, our goal is to help you run surveys that collect actionable insights for making the right decisions. Whether you're new or experienced in creating surveys, leverage our platform to ensure success. Our resources include hundreds of questions and survey templates built by our team of survey methodologists, in addition to advanced survey design and analysis features that allow you to fully utilize every response.


SurveyMonkey Features

  • Benchmarking
  • Compensation Management
  • Data Management
  • Email / Online
  • Face-to-Face
  • Panel Management
  • Paper-Based
  • Phone-Based
  • Sample Management
  • Statistical Analysis
  • Survey Management
  • Data Analysis Tools
  • Email Distribution
  • Feedback Collection
  • Live Results Tracking
  • Multiple Question Types
  • Online Polling
  • Phone Polling
  • Presentation Tools
  • Q & A
  • Skip Logic
  • SMS Polling
  • Supports Audio / Images / Video
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Marketing
  • Embeddable Survey
  • Mobile Survey
  • Offline Response Collection
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video

SurveyMonkey Reviews Recently Reviewed!


Professional Survey Creator

Jan 09, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Comments: Survey Monkey has benefited the company that I work for because it allows us to quickly create surveys that are professional and that make it easy for people to respond. The feature that allows you to filter responses has been one of the most beneficial for my company as it helps us to ensure the people that respond to our surveys are the intended audience. For example, if we want to survey supervisors, Survey Monkey allows us to have the first question of a survey ask if the respondent is a supervisor. If the respondent answers no, that they aren't a supervisor, we can immediately have them directed to a thank you page that explains how we appreciate them taking the time for the survey but that at this time we are only seeking responses from current supervisors. It has been a feature that has helped increase survey response accuracy and save the time of those people who are responding because if they aren't the audience we are looking to survey, we immediately filter them out with the first question so they aren't wasting their time responding and so that we aren't wasting time sorting responses that aren't valid four our purposes.

Pros: The thing about Survey Monkey that I like best are its survey templates. Survey Monkey has so many templates of surveys that are professionally built and designed. The questions that are in the templates are diverse, educated and are all designed with the purpose of the survey in mind. Each question in the templates have its own purpose and is important for the bottom line. I like that if you want to use a template but don't want a specific question or you want to add an additional question or edit an existing question - you can. Survey Monkey's templates are fully customizable.

Cons: I do not like that the Survey Monkey logo and branding appear on all surveys that you create with Survey Monkey. The branding even appears in most of the paid versions of Survey Monkey. I think that - especially if you are paying for an account, that you should be able to opt-out of having the Survey Monkey advertising or branding on your surveys. This is important because when you distribute a survey, you do so with the intention of getting as many responses to the survey as possible. In order for people to participate in surveys - especially electronic surveys, they must trust the source. I have found that many people are concerned when responding to electronic surveys that their answers or personal information will be shared. With the Survey Monkey branding - especially for people that are not familiar with Survey Monkey, it could decrease the likelihood of people trusting the source and responding. I think that all versions of Survey Monkey - even the free account - should have the option to remove the branding. However, I especially think that the paid accounts should have the option to remove the branding.

Capterra-loader

A Free and Easy Survey Manager

Jul 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The nice thing about survey monkey is that it gives you an easy way to get opinions on various topics through a simple form. Furthermore, rather than having to create the form by hand, Survey Monkey does all the work. Choose your question type, input the question, and *boom*: you've got your first form up and running.

Since Survey Monkey is based on links, it also protects any user from inputting data twice to skew your results. It is not full-proof (the system uses IP addresses so a computer can only be used once. If you use another device, however, you could potentially reuse the link), but is certainly better than nothing.

Lastly, the way it displays the data for the person who created the form is easy to read and simple to comprehend. This makes it a breeze to manipulate your data and use it for whatever you need to use it for.

Cons: While there is a basic plan, Survey Monkey does have paid options. This means the basic plan is severely limited in options. You have a limited number of surveys, questions, and even responses. Customer support is even limited based on whether you pay money or not. While every program needs money to pay for their different employees, the price is certainly steep.

Furthermore, as far as responses go, it would be nice to group responses based on participant. Say you created a survey in which you were asking your employees to rank different staff benefits. If one person was unhappy with the company in general and gave 1 star to everything, it would group the responses for each question. You as the form creator would not be able to look at the results and be able to firmly say that it was only 1 person who was unhappy with everything instead of a few people unhappy with certain things. If you could group responses by the person responding as well, that would make everything a lot easier.

Overall: Survey Monkey is an easy-to-use system which has provided a means by which we are able to better understand how we have succeeded with different customers and where we need to improve. While there is a fee to receive all the benefits with Survey Monkey, it has certainly been worth it.

Capterra-loader

SurveyMonkey enabled us to supercharge our market research without heavy monetary investment

May 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: We found it so easy to set up any type of survey based on what data we wanted. Competing services do no come close to the survey type options that SurveyMonkey offers for all manner of uses ranging from inter departmental data to customer research.
We didn't even have to read through the documentation before using the services that SurveyMonkey offers, a towering testament to the intuitiveness inherent in the service.
The templates are really helpful for a new term members who don't know how to craft a professional and complete survey. We mostly start with the provided templates and slightly modify them depending on our needs.
Every team member gives the user experience an A+; there's little or nothing to complain about with the user experience

Cons: the very attractive advantage plan is quite expensive for small to medium businesses. It would be nicer if this package was slightly more affordable since it has very important features that the marketing department cant really do without.
There isn't a live chat option that we could use. This means employees from differing time zones can't easily get helped

No mess, no fuss Survey tool

Dec 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: I rated customer support although I've never spoken to them and never had a need to. I didn't want to give them a low or average rating, so I gave them the benefit of the doubt with a 4-star :) Truly, this is software that you can set up with little to no management on a regular basis. When you are ready, you can pull the data you've collected and do some fancy filtering when your team needs further insight into one aspect of your data collection. It's a no brainer to add this to your business process.

Cons: For the most part, I don't have any! Plus they have a monkey in their logo... who doesn't love that? If I must say one thing, then I'm unable to send out a general survey link while at the same time automating the collection of responses into separate categories.

Overall: We are able to maintain a high standard meeting and exceeding guest expectations because we use this tool as a tool for quality control. We are constantly monitoring whether our guests receive the experience that they are promised when they first become a customer.

Capterra-loader

Very satisfied with the results obtained from its simple and easy use

Jun 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Its free version is very convenient or with a small investments of money, a very versatile tool is available for surveying. The response tabulations are made immediately and it is easy to send the interviews to the respondents.
The questions can be reordered in a simple way, after the questionnaire has been elaborated, facilitating the restructuring and design of the survey.

It does not occupy space on my hard drive, which makes it available anytime, anywhere.
The program tabulates and graphs the results, as it is answered (real time), which contributes to saving time in this activity.

The software highlights the highest values in each item, which contributes to the rapid interpretation of the results.

It indicates through the use of the highlighter who has answered the survey, which facilitates locating the missing persons by filling it out.

Cons: When questions are asked with multiple answers and require clarification in the order of the response, there may be a problem. Also when questions related to knowledge are asked and you want to discriminate the first mention (Top of mind) of the rest of the mentions.
There may also be problems with open questions, their quantity and how to analyze them

Overall: This software is a tool that I have used and I would recommend it with confidence to my colleagues. Several types of questions can be made but what I like the most is the ease of delivering the survey and the immediacy with which we have the data already processed and graphed.

Excellent interface and composition.

Jan 18, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: SurveyMonkey has benefited me a lot in conducting surveys for my company, previously the opinions we received were not to our liking and since we started using SurveyMonkey, we have noticed a reasonable and excellent change to our response statistics.

Pros: What I like most about SurveyMonkey is the excellent interface it has, for a while SurveyMonkey did not have the same interface, the previous one was ugly and very unpleasant, thus causing discontent for me when conducting surveys. Since the interface was changed, I have now made progress in the comfort of my work and the surveys I do are more appropriate to the opinions I seek.

Cons: Although SurveyMonkey is an excellent software and that helps a lot in the creation of surveys, I have not yet been able to afford the high prices it has in its last memberships, I would like SurveyMonkey to reduce prices considerably, would be a very accessible advance for all.

An outstanding tool to prepare simple surveys.

Jul 11, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The application is easy to use and helps you attain in-depth information from the audience. It¿s a very straightforward platform where you can just upload and edit your questions. Superb reporting feature is available where analyzing is done by graphs and charts and you can export to spreadsheets or pdf format, and also space is given for writing out detailed responses. The tool is very cost effective. There is this skip option that respondents can use for skipping questions that don't apply. You can send unlimited questionnaires by using the professional version. Great customer service and support team is another plus. You have a variety of ways to collect information from the customers like via mail, sending them a link or facebook. They autosave all your past surveys, making it easy to track those surveys. You can send follow-ups to respondents who have missed to fill up the questionnaire.

Cons: The software supports only a few languages. Including video to a survey is not as easy as other stuffs. Difficult to create complicated surveys with complex skip and quality checks. Attentions check system is not as best as those we see in some other survey apps.

Capterra-loader

Ideal for fast collection of data

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: We use SurveyMonkey for a lot. Any time we need to quickly poll staff or clients - we quickly create and send a SurveyMonkey. We have even built the program into our regular processes - instead of collecting forms from multiple partners or organizations, we use a repeatable SurveyMonkey.

Cons: It is hard to create a budget form on SurveyMonkey - you really can't mix it with excel too well. SurveyMonkey may have to try a little harder to compete with other form software.

Overall: SurveyMonkey simplified a lot of form collection that we used to do. It is also fairly mobile friendly. It has changed how we view and collect information, as well as how we present it. We engage clients and partners easily 2000+ times using SurveyMonkey in a given year and will continue to do so. Without it, reporting data would also be difficult. We have the gold level plan and use it for everything. It is one of the best bang for buck possible.

Ease with which the baselines.

Jan 19, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: SurveyMonkey has benefited me a lot at the business level because I have been able to provide very good opinions for our company, I have been able to provide very well qualified and well-explained opinions that make our work status progress.

Pros: What I like the most about SurveyMonkey is the ease with which the baselines are created, so that various things can be inserted into the survey, such as videos, images and many other things that supplement the survey and make it have a result of more feasible opinion, the ease with which the surveys are created in SurveyMonkey is unmatched, has a very well formed platform that grows comfort.

Cons: The SurveyMonkey prices are very expensive, I would like SurveyMonkey to reduce the amount of money appropriate to buy the Premier plan, the last one in the list, in order to have a better and easier access to those features and the benefits that this subscription brings . I would also like SurveyMonkey to develop PC software, to get better survey control and better synchronization.

Excellent on-line survey tool

Nov 03, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy-to-use | intuitive | fully web-based with no client to install | compatible with nearly every browser and ability to reach respondents even behind complex corporate security without compromising that at all.

Overall: As a sales performance improvement coach, trainer & consultant, I needed a way to automate the often tedious administrative job of sending and collecting the pre-workshop assignments that provide much-needed input to shaping the client's workshop and selecting the opportunities on which the group will work during the session.

SurveyMonkey came to the rescue 10 years ago by providing an on-line platform in which totally customised surveys could be quickly designed, deployed + monitored and followed-up easily and effectively. Clients were delighted with the information provided to them as feedback and workshop participants enjoyed comparing their own responses to those of other participants, and in large organisations, normed with other groups.

Over the years, SurveyMonkey has added numerous features and capabilities including excellent graphing and data sorting, as well as response purchase from selected target audiences. This allows for even better reporting and data presentation to clients, enhancing the value of our services to them.

Prices have indeed gone up over the years, but the overall value for money is still very good.

Recommendations to other buyers: Use the free subscription to test the platform for your specific needs.

Survey Monkey is a great asset to our customer care!

Jul 26, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to quickly make surveys that are brand appropriate for our customers to collect information. SurveyMonkey has an integration with Hubspot which allows information to flow back into a customer's profile. The questions are simple to make as well as change out to different styles such as dropdown, star rating, fill in the blank, etc. The responses are easy to filter through once you recieve them. There are templates to use for basic surveys or you are able to create your own from scratch. I tend to create my own since we typically want speicifc wording. They make it extremely easy to share on social media as well if you are looking to get responses from a general audience or use it as a prospecting tool.

Cons: The only slightly negative thing I have to say is that it took a minute to understand who to create a survey from scratch. Invest in getting to know the product before working to create something under a timeline!

Overall: We have been able to easily put together surveys for events that offer CPE credit, contact updates for our customers, gather information for prospects, get feedback from events, and create surveys for health checks. One of the other great things we have been able to do is create a survey to send to customers before they complete a case study so the marketing department has a great understanding of the company going into the interview.

Capterra-loader

Easy to use and brand for your specific application

May 07, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We use this software for many different things - internal and external constituent satisfaction surveys, research for new products and other areas where we want to collect anonymous information.

The surveys are very simple and intuitive to set up and contain almost unlimited ways in which to pose questions and receive feedback. Reporting is very easy and you can 'slice and dice' the data in many different ways, set up filters, export to pdf and excel quickly and easily. You can also add your own branding to the surveys, home pages etc.. to make them more customized.

I also like that you have the option to embed a link to the survey in your own communication or have the software send and track open rates for you.

Cons: We use this software quite extensively for an organization of our size (about 100 surveys every three months) and my only drawback is that it seems fairly difficult to organize and find old surveys. You can set up folders but the home screen still shows all of the surveys in a long list that you have to scroll through.

Overall: Simple to use and appreciated the discounts for non-profit users.

Professional research results with no hassle

Jul 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: In higher education, we are always looking for student, faculty, and alumni feedback to try to better the services we have in our facility. With SurveyMonkey, we can create multiple surveys to canvas many of our needs.

For example: set a student with a laptop and free coffee up in the lobby and ask students/faculty/staff to fill out a "building satisfaction survey." Another great use: sending a follow-up survey to clients after they have held an event in our facility. SurveyMonkey gives us great feedback either way, which we can then use in our annual reports.

SurveyMonkey makes it easy with lots of templates, so even the lesser-tech-savvy employees can get a general grasp on what's going on. The ability to alter the templates to suit specific needs is ideal.

Cons: Budget is a growing concern at our institution. Although there is a basic package, the advanced options can certainly take a chunk out of our dwindling budgets.

Although SurveyMonkey accomplishes exactly what you need it to do, more (or at least easier) integration with other programs would go a long way.

Overall: SurveyMonkey is an easy to use and easy-to-distribute way to get much needed information from our student/faculty/and staff. This information is imperative to our end-of-year reports, which then inform the college's entire strategic plan.

Several user accounts.

Jan 20, 2018
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: SurveyMonkey has benefited me a lot within my company, I have been able to apply different opinions for the products we offer, thanks to this software we have known the things that our clients like and do not like.

Pros: I really like the SurveyMonkey login because you can create several user accounts for a single company, it's not like other software that only asks for the company's user name and you must be part of that team, on the other hand, surveymonkey is a very diverse software with its prices and has been able to interpret them in a good way, thus adding several work plans that complement its use.

Cons: I do not like that SurveyMonkey has very little capacity to present pre-made designs in surveys, I would like to add various designs to supplement the creativity of the person who is doing this work to help make the survey much faster and you can get effective success in the survey.

Survey Monkey helps your business answer inquiries!

Apr 09, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Survey Monkey offers five different subscription plans for users to select. Survey Monkey is a good way to send general inquiry forms to clients. Survey Monkey interfaces with Google and Facebook to allow users to log into accounts. Survey Monkey allows users to view responses from other users, clients, or customers. Survey Monkey provides a easy to navigate user friendly interface that allows users to build customized surveys.

Cons: Survey Monkey limits the amounts of responses that the administrator can view. Survey Monkey only allows upgrades with more features of survey. Survey Monkey offers limited customer support with the basic plan. Survey Monkey offers 10 questions per survey for the basic plan. Survey Monkey offers limited data export for such files like .csv, .pdf, .ppt, and .xls.

Overall: The benefits of using Survey Monkey include creating unlimited surveys for your clients or customers. Other benefits of using Survey Monkey include being able to select amongst four different types of plans to connect with customers. Additional benefits include 1 user per account to comment or use collaboration tools. More benefits include survey analysis of the surveys submitted as an administrator. Overall, Survey Monkey is a good tool to use to offer customer feedback for your business.

Immediate reliability in each response received from this platform.

Mar 13, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: The use of SurveyMonkey has benefited me in my company because I have managed to create many surveys with different designs or with designs that I can design myself, it is very easy to manage this platform and it generates very good reliability in the answers.

Pros: What I like most about SurveyMonkey is that you can create several collectors for the same survey, for example, one custom for a group of clients, and another general, to hang on the web. It allows to adjust the degree of confidentiality of the answers, being able to register, or not, the origin of each answer.

Cons: I do not like that it works with nominal users, which allows to open several sessions with the same user at the same time, which is very useful. It has 3 basic modules: design, collect and analyze, this is a serious problem because when changing the password, all people are disabled from using the program.

Capterra-loader

Simple Way to Make a Survey

May 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that there are some ready made templates available if you are in a hurry. I also like that I can create my own survey from scratch by customizing what questions I want to ask and the format for those questions. New surveys are very simple to create because the program walks you through the steps. The program also allows you to add a logo to your survey to make it more professional looking. It automatically inserts our logo when I begin a new survey.

Cons: When setting up a question, the screen can be pretty cluttered with all of the choices you need to make. You type your question, then you have to select the format for your answer, and then you need to either type in your multiple choice answers or provide whatever is needed for someone to answer your question. When I first started using Survey Monkey, it was a little tricky to maneuver around all of the items on the screen.

Overall: This software has a free version that works fine for my needs, so that is a huge benefit. It creates a very nice, professional looking survey, which is very important.

SurveyMonkey evaluates each positive and negative opinion.

May 22, 2018
4/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: It has benefited me because I have managed to control much more what the client wants to tell me, now in my company we have managed to please the client with what he asks and we have analyzed each opinion to improve day by day.

Pros: SurveyMonkey is one of the best powers in surveys, and what I like most about this platform is basically the platform as such, the design that is currently offering clients and the major commercial powers, better valued survey design and features that encourage you to complete a survey.

Cons: The problem is that SurveyMonkey should exponentially lower prices so that customers see a buying opportunity, prices are very important and surveymonkey is not seeing that, every day new users are lost for such high prices.

Automated survey results emailed to users. Cut response time: 3-5 days to 15 minutes - 90 users/mo.

May 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: This project streamlined efforts of administrative staff; each survey required 30+ minutes to manually process a results report, now the process is automated. Improved response time to client from 3-5 days to 15 minutes. The SurveyMonkey team gave great assistance during the build phase. Their software plays well with others. I highly recommend SurveyMonkey. fyi...this project uses SurveyMonkey, Zapier, and WebMerge and has been live since Dec 2016. We've used SurveyMonkey as standalone product for about 5 years.

We set up surveys on Survey Monkey about 5 times a month.

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Survey Monkey can be a free account, however because we want full customization and to use it for multiple clients, we have a paid account. The charge for an account is minimal, and worth every penny. We get full customization of each survey, the user interface is incredible easy, and surveys are so streamlined. The best part is they provide tracking/reporting metrics on each survey that is significantly better than survey software that is much more expensive.

Cons: We oftentimes add a gift card as a "carrot" for filling out the survey. Survey monkey has not streamlined the process of issuing a gift card with the survey, so we have to send it out manually. For smaller surveys that works fine, but for much larger surveys we have to use a different system because manual gift cards is not a cost-effective option.

Overall: Ease of use and functionality. Customization and tracking/reporting.

Better opinions, despite the poor user support.

Apr 18, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
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Comments: Despite the poor support that has the user, has provided good benefits in my company due to the functions implemented in the area of ¿¿surveys, this way has achieved different results than the previous ones and with more valuable opinions.

Pros: I like SurveyMonkey mostly because of the interface that it uses with the client, and it is a comfortable interface where each section of the survey can be organized, any type of content can be organized and made more prominent.

Cons: The problem with SurveyMonkey is the way in which the client is treated, in many occasions I have contacted the support of this platform, and they have given me bad answers or they have told me anything else that does not answer what I ask.

One of the best email survey platforms available.

Jun 16, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This app works similarly to other survey platforms. You create, send, and analyze data from surveys. This one in particular was the first one I have used.

I don't use it too much to justify paying a monthly subscription, so the fact that there is a free version is absolutely critical.

The ease of use is probably this app's strongest pro. Whether viewing data collected from responses on a particular survey, or changing a question from fill in the blank to multiple choice, this app is seemless.

Cons: As I stated before, there are loads of these types of apps out there. While Survey Monkey still ranks highly on that list, it falls victim to competition. Google Forms allows users to do much of the same things at a similar ease-all of this for free. If Survey Monkey wants to compete in this market, they need to offer something that their competitors cannot.

Personally, I find the UI to be a little bland. Google forms has a similar issue. One way Survey Monkey could improve their product is by creating a more visually appealing user interface and visually appealing surveys. This is a huge need.

Overall: I enjoy creating these surveys. They're so easy to use, it actually makes you feel smart using it.

Opinions with high quality thanks to the specialization of SurveyMonkey.

Apr 17, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have benefited from the use that I give to SurveyMonkey today because I have noticed that the opinions I receive every day about my company, are 'real, are more valid opinions that are worth taking into account.

Pros: I like SurveyMonkey because I have seen that its functions are quite easy to use, and each person has an easy adaptation when using the functions that it presents, I had never felt an ease like this, since I had always used pollsters who had some difficulty to use it.

Cons: I do not like that SurveyMonkey has the bad way to present the application for mobile phones, since in that App, similarly it looks like it is on a desk, and this is annoying because it is disorganized.

A good autonomy in each opinion.

Apr 24, 2018
4/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: SurveyMonkey has benefited me within my company because I have noticed that the features it provides have helped the products we offer take more life, and in this way, know what customers like.

Pros: The best thing about SurveyMonkey is that it has a very basic design but at the same time, it supplements the comfort of the client, providing colors that in a certain perspective, benefits the client in the long term so that the stay does not become boring.

Cons: The detail that I do not like about SurveyMonkey is poor customer service, it takes approximately 48 hours to answer the customer's question and this is really annoying because the question is not answered immediately.

SurveyMonkey provides excellent progress simply with a good interface.

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: SurveyMonkey is a software that is designed to produce and innovate, currently in my company, there are many benefits it has brought, such as a better organization through surveys, a better connection with the consumer to know what they like and what they do not like.

Pros: There are several features that I get the attention of SurveyMonkey, but in spice, there is one that has definitely made me choose it, and it is the interface, it is a very clean interface, with good colors that improve comfort.

Cons: I have no complaints about SurveyMonkey, the truth is that this software has left me impacted with the excellent results and the measures it takes to innovate in the creation of surveys.

A resource for obtaining opinions more often.

May 01, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have benefited from SurveyMonkey because I have noticed that my company has emerged through a better path, improving each service, or each product thanks to the opinions we receive daily through this platform.

Pros: I like SurveyMonkey because I've noticed that it has a really comfortable interface, and customer support, it's quite nice, they take care of you in seconds and do not mind taking the time that is necessary to resolve the doubt.

Cons: I do not like that SurveyMonkey has such high prices, it is quite annoying to see how small entrepreneurs and even people who do not have the financial resources, have not been able to enjoy the features of SurveyMonkey.

My surveys turn out great with Survey Monkey, but it takes some time to understand all of its capabilities.

Jul 10, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I love all of the options available for response types (multiple choice, checklist, rating, etc.). You can create almost any type of question/answer you want. A tool that I recently used and fell in love with is the comment feature. I often create surveys for other people in my department and I always had to send them a test and have them respond via email with their feedback. But this feature enables them to leave comments on a specific question in the survey so I'll know exactly what question they have an edit, comment, or concern for.

Cons: I have to say that survey monkey is a little bit confusing when you first start to use it. I was lucky because I came to a job where everyone had already been using it and I didn't have to start creating surveys from scratch. I was able to copy their old surveys and start with that so, I saw all of the response options they previously used. If it weren't for that, it would have taken me much longer to understand how to put a survey together. The editing area really should be a bit cleaner and easier to navigate. We probably would have spent more money on a more premium version (we don't have basic, but we don't have the most premium version either). However, we chose not to because we're already having a hard time understanding the features we have now.

One of the best survey creation software

Jun 16, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: This software offers many useful features that others lack.
One of the best is the fact that you can publish a given survey on different approaches such as e-mail or Facebook at the same time and then be able to compare the results obtained from one line and the other.
In my opinion, one of the best things that the tool offers is that you can also export the results as Excel files, a feature that comes really helpful when you are using multiple channels and wish to compare their outputs.
They can also offer, as an extra service, the possibility to specify a target for your surveys if you don't have the necessary data. They are able to provide this for you so you can target a given audience of your convenience. You pay this service on a completed survey basis.

Cons: On the downside, the interface is not very user-friendly and there are other tools out there, such as Typeform, that have a more intuitive interface.

Capterra-loader

Did someone already say it's so easy a monkey could do it? Predictable, AND accurate.

Mar 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: You want multiple pages to your survey? Check. Want different types of questions on your form? Check. Want to make sure that those pages or certain questions only show up conditionally based on previous answers? Check. SurveyMonkey makes it easy to see your options for form/survey building easily, and their support resources are great for anyone to get started right away if intuition alone isn't good enough (which it is).

Cons: Some features are over simplified, but if you dig around enough, you'll find that you can customize some advanced settings in interesting ways. This software seems to focus on making options as easy to understand as possible, so as long as you recognize that advanced features are hidden a level deeper than is convenient (for the sake of not scaring off the less technically-savvy), you should be perfectly fine with using Survey Monkey.

Overall: This has been an easy option for survey and forms when working with a team of various skill levels.

SurveyMonkey and complement status in platform.

May 22, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The most productive features of SurveyMonkey are the following: - Survey interface that really encourages you to complete each of them. - Interface of the platform with a current and very revealing design that supplements the comfort. - Provides stability in the questionnaires and their results.

Cons: The only complaint I would have is regarding the SurveyMonkey prices, I think it is outrageous that this platform has prices per month, I think that prices are the main factor for the customer to have absolute comfort, they should be lowered to fully satisfy people.

In a pinch - I'm loyal

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Survey monkey only comes to mind when I'm backed into a corner or a project has been thrown at me and I know I need something quick. That's not to say it's a bad tool, I just know there's reliability in terms of the functionality and layout. I know I can build a very straightforward questionnaire with a lot of the bells and whistles without too much effort. I've enjoyed reading the results and some of the visualizations are actually alright (overdue for an upgrade).

Cons: I would love a wordpress plugin that works with weighting different answers alongside a per survey price. I realize you guys can't do a per survey price but that would be life changing for the way I would run user surveys and potentially social based quizes. I've used some terrible software instead and obviously paid the price.

Capterra-loader

Easy to use, and quick to create helpful surveys. Able to use for educational purposes as well.

Apr 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Such a quick tool to create interactive surveys, used most recently with a STEM team I coached (First Lego League) to give teammates quick reviews of concepts as interactive multiple-choice surveys. The interface is very quick, easy to use... and even with the free version, having limited amounts of questions per survey, it was very useful for quick surveys and interactive "quizzes." with scoring!

Cons: With longer formats of 10 questions and headings, the scrolling can be a little cumbersome - inserting a heading or a question within some already formatted pieces can be hard to keep track - moving something up or down in the list. But it's a small price to pay for such flexibility and ease of creation overall.

Overall: Immediate usefulness- no learning curve... quick surveys in minutes.

Capterra-loader

A great tool to get things done quickly!

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love using Survey Monkey at my office. It has helped me save time making all kinds of decisions from where and what to have at an office celebration, to what kind of training staff needs the most. You ask the questions ONE TIME and Survey Monkey does the rest. All of the data is sorted and totaled (if applicable) and it's all there in front of you. So much more efficient than a 30-60 minute meeting!

Cons: The thing I like least about the software is having to remind people to check their email because there is a survey in there that I need them to take. I wish there was a reminder function that would alert recipients that there is a survey that needs their attention.

Overall: It really helps me save time when I want to get input from my staff that really does not require a meeting.

The prices surpass those of any other platform.

Jun 26, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: SurveyMonkey is a platform in which it is not difficult to create surveys, and that is why it has won over all its competitors. This platform offers variety to be able to add everything you want, to the survey that is being prepared, the diversity that it offers, it is not given by any other platform.

Cons: It is not so nice that SurveyMonkey has such high prices, it is supposed to be a platform that seeks to make the accessibility to the surveys very cheap, and in prospective, it is not doing it, since it does not get interest from people with those prices.

Great tool to use for gathering information.

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that they offer a free version if you just have some basic needs. We recently upgraded to the premium package because we needed to conduct some more in-depth surveys. I did get a little help from a Survey Monkey guru to understand the structure but after I received a basic tutorial it was very easy to use and customize. I like the templates to vary the type of question you asked from open-ended, ratings or multiple options. I also liked the skip logic which allows you to create multiple surveys customized for various groups in one.

Cons: My only criticism is that it is not instantly intuitive. You do need to take a tutorial or have someone explain it to you in order to gain value out of all the expanded features.

Overall: Great way to get feedback from a large group. I also like the reporting features.

I had never felt a comfort like I feel with SurveyMonkey.

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have benefited from the use of SurveyMonkey because I have managed to establish a very good index of responses and opinions in my company, thus improving the opinions we receive about our services and products.

Pros: What I like most about SurveyMonkey is the interface, with its colors, you can do a clean job and with a comfortable stay, the comfort of its design and its colors is impressive.

Cons: I do not like that SurveyMonkey has such high rates in the work plans, since this causes a lot of disinterest in the purchase of a plan, I would like to lower the prices to access a plan with many benefits.

Useful for our limited purposes

Jan 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: As a small non-profit, we use SurveyMonkey on an occasional basis -- our main use is to run an annual election for board members and officers. We have, however, done a larger-scale member survey using this product. It is fairly intuitive to use and provides easy-to-read and understand results compilations. I appreciate their flexible purchase options. We need more results than are allowed for in the free version, but we don't use it enough to purchase on an annual basis. Having the option to purchase monthly access on an as-needed basis ensures that we will continue to use this product.

Overall: It allows us to quickly and easily get feedback from our membership. It is probably more suited for higher-level social science research, but also works well for our lower-level purposes.

Survey Monkey takes a while to get the hang of it, and then that's it

Dec 13, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: If you need to roll out a survey, Survey Monkey can do that. If you need to capture emails, brand the survey, have the survey embedded to your site, have logic that changes the questions depending on answers - it can do that too. It's kinda complicated and slow, but it can do that.

The thing is, it can do survey things. But it'll take a bit of time to figure out and unravel.

Cons: It's clunky. It tries to be both minimalistic and simple looking, but also feature rich. It's something anyone on my team can use, but not master. The advance features are so complex and confusing that the non-technical team members have to use me to solve it.

But where it falls flat for me is that it's only really good for surveys/forms on the basic level sense. It doesn't work if you want to use it for homework forms. And embedding it into your own site was a hassle.

Survey Monkey works just for the basics. But if you want a lot more advanced features without the level of complexity, look elsewhere.

Overall: It's a fully functional form software. But in this day and age, being functional means you're average.

One of the most expensive platforms but with excellent innovations

Mar 09, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have benefited from the use of SurveyMonkey in my company because I have managed to conduct long surveys in a matter of minutes, and receive work results in moments with this great platform.

Pros: What I like most about SurveyMonkey, honestly, I must say that the speed to create a survey, this happens because the functions are very easy to use and accessible at all times.

Cons: Very few negative things have SurveyMonkey, but the most shocking, are their prices, is a very expensive software, has very high rates, one of the most expensive survey platforms.

Experience in surveys platform

May 15, 2018
5/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: This software has been of great benefit since at the moment of using it it is ideal for my type of work because by doing my surveys I can see the opinions of all the spectators.

Pros: SurveyMonkey: I like to work with this software because it is super safe and has a variety of designs that help me to make my surveys faster and easier for everyone. public who wishes to obtain information about my works.

Cons: I do not like it: What I do not like is that it's slow to load the designs, even if they added more security it would be excellent.

Survey Monkey is the leading web-based survey, and has helped me gather information to better serve.

Nov 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Survey Monkey is extremely easy to use and allows for easy customization. One of my favorite features allows for excel integration of all contact. I have used Google products and Survey Monkey is by far superior.

Cons: There is really very few downsides to using Survey Money. With the free version, there is a limit to 10 questions, and can not personalize with company logos. However, the paid feature allows for many other customizations.

Overall: Survey Monkey is extremely easy to use and allows for easy customization. I have been able to gather information from leaders in my organization, as well as survey those that we impact with our services. With Survey Monkey, I am able to gather information easily and the reports provide insight that empowers me to build services with accurate information.

SurveyMonkey is stable and considerable.

Jun 26, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: SurveyMonkey is a platform with an excellent design, and offers very good functions both for making first-hand surveys, as well as for obtaining results from different media and understanding it in different ways, such as the graphs it offers, as well as the actual results.

Cons: I would like SurveyMonkey to implement individual users for an organization, and not create one for the entire company, this would mean a breakthrough in every way and a better structuring of employees.

Have never looked to find another survey creation software - it gets the job done quickly and easily

Apr 10, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: - Really quick and easy to use
- Allows you do make many different kinds of surveys (closed and open questions)
- Has lots of good articles about how to write surveys, which are incredibly useful
- Really nice visual ways of displaying the results of your survey, which makes it really easy to understand
- Doesn't send too much spam email, which is great

Cons: When you make a survey, you are asked some questions such as 'are you doing an academic/business/personal' survey, the sub-questions about the kind of school/business/etc. the survey is for. While this is nice, it also makes me feel like the options available to me are being narrowed down without even knowing what options there were. I find myself worrying 'what if one of the survey formats for academic would have suited me better, even though my survey is business-related?'. I would like to be able to see all kinds of survey, not just the ones SurveyMonkey deems suitable for me. Perhaps most suitable could be listed at the top, and less suitable at the bottom?

It is quick and easy to do a survey and send it to a client.

Mar 27, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have managed to obtain benefits in my company, such as being able to establish constant communication with a client and ask questions when necessary, in a very short period of time.

Pros: What I like about SurveyMonkey is that in this platform you can create surveys quickly and easily, regardless of whether it is short, or very long, super simple to use.

Cons: I have no complaints about SurveyMonkey, it is currently fulfilling all due, also providing very good quality plans and adapted to the different financings.

SurveyMonkey is undisputed as the go-to service for surveys, whether personal or corporate

Jul 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: When I joined my current company, which is a well-known global entity with 500 employees at my Canadian office alone, I was shocked to see that they used SurveyMonkey for quick polls regarding employee engagement events. Then, after some reflection, I realized it wasn't that shocking at all. SurveyMonkey is so easy to use and so well recognized that it's the mainstay software for surveys. It's easy to set up, easy to use, and the UI is pleaseant.

Cons: I can't think of a single thing that I haven't been satisfied with while using SurveyMonkey. There may be issues in using it for things that aren't well designed for surveys, but that's a user issue.

Capterra-loader

Easy to use and powerful service

Apr 21, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Now surveys are main part of every business, everyone needs to create surveys to get know what their customers exactly want from them. By this purpose surveymonkey can help you lot. You can create surveys quickly and edit them which way you want. Easy to use and customizable software.

Cons: Downloading existing surveys is needed. When you are using low internet connection it can be freeze. Other tools and functions are working properly, without any mistake.

Overall: Surveymonkey is being used by our organizations, especially by marketing department for creating surveys and share them with our clients and out staff. It's useful and best one in its field.

Ready-made tools help you design a useful survey and focus on its results.

Feb 20, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: SurveyMonkey has a well-deserved reputation as a leader in online survey marketing with an intuitive user interface and advanced features like artificial intelligence.

Cons: SurveyMonkey occasionally hides useful features, requiring you to poke at options until you discover where they are.

SurveyMonkey in a Nutshell

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to construct and customize the survey to the particular audience that you're wanting to target.

Cons: The only Con is that the question might not get as deep as you'd like. You tend to one to have generic questions to get the audience to answer as quickly as possible without having to spend tons of time on it. If you start making every questions open ended, you run the risk of the audience getting turned off by the information in front of them.

Overall: It is very easy to create a set of questions and get a response quickly. Generally you see a survey paired with an incentive to get the audience to fill them out. With SurveyMonkey, it is all about Law of Averages. The more you send out, the better you penetration rate will be.

Capterra-loader

A great tool to use to create surveys to find out valuable information from clients.

May 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of creating the survey and sending it out to clients was simple, easy and quick. The reporting function of the survey results were easily exported to Excel allowing seamless tracking. I would recommend this anyone looking to survey clients or customers. There are premade questions or you can create your own.

Cons: The teared level of paid subscriptions. The free one doensn't offer the powerful reporting. You have to upgrade to a paid subscription to get most of the information you would want based on survey results. Though the price is nominal, it's pointless to offer a free product that doesn't provide the information most companies or individuals would want to see.

Overall: Allowed us to survey our clients and find out valuable information that has allowed us to better serve our clients based on what they want to see.

Easy way for getting need data

May 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: SurveyMonkey has a good reputation as a leader in online survey marketing with an intuitive user interface and advanced features.

Pros: I like the intuitive features available to create and send surveys. It allows users to easily create and send surveys, collect and store data, and produce reports. Best for begineer, it is like drag and drop. It has pre filled forms to make making surveys faster.

Cons: Sometimes hides useful features. The data downloads can be challenging to interpret if you are not experienced. I would like the ability to remove the logo and therefore provide a little more personalization Pricing is a bit high.