--- title: "SurveyMonkey Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SurveyMonkey Software - reviews, pricing plans, popular comparisons to other Survey products and more." source_url: "https://www.capterra.com/p/253516/SurveyMonkey/" page_type: "product" language: "en" --- # SurveyMonkey Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SurveyMonkey ## What is SurveyMonkey? SurveyMonkey is the world’s most popular AI-powered platform for surveys and forms, built for business and loved by users.Try our 500+ expert templates or use powerful AI to build a survey in as little as 60 seconds. Our AI Analysis Suite lets you ask questions about your results and easily analyze open-ended feedback, so you can focus on making decisions with high quality data. Visualize results with custom and multi-survey dashboards, charts, & word clouds. Generate, share, & export presentation-ready charts like a pro. Reach people online & offline with our collectors or tap into our global panel of 335M+ respondents across 130+ countries. Connect with 200+ business tools like Salesforce, HubSpot, and Tableau, or use our API to enrich your insights by combining survey results with existing business data. With enterprise-grade security features like single sign-on (SSO), HIPAA compliance, and data encryption, SurveyMonkey fits into existing workflows while protecting data. ## What is SurveyMonkey used for? [Survey](https://www.capterra.com/survey-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/) Recognitions Shortlist Overall rating Based on 10,506 user reviews Reviews sentiment Positive 94% Neutral 5% Negative 1% Pros & cons Efficient information gathering platform Comprehensive feedback collection tool Restrictive and costly pricing Starting price $30 Per User, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Forms Automation / 2026 - Survey / 2026 - 360 Degree Feedback / 2025 - Customer Experience / 2025 - Form Builder / 2025 - Market Research / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Rating Breakdown 4.6 +− Features4.5 Value for Money4.4 Ease of Use4.6 Customer Service4.3 Rating Breakdown 4.6 Features4.5 Value for Money4.4 Ease of Use4.6 Customer Service4.3 ## SurveyMonkey Reviewers Verdict Updated September 2026 AI summary - SurveyMonkey is well suited for organizations needing quick, customizable surveys or polls to gather feedback from employees, customers, or other groups. - Users most consistently value its intuitive survey builder, time-saving templates, flexible polling options, and integrations that support a range of feedback projects. - It helps teams easily create, distribute, and track responses for actionable insights, supporting decision-making and engagement. - Reviewers note pain points like feature limits on free plans, higher pricing for advanced options, and occasional issues with email notifications or minor bugs. - SurveyMonkey fits organizations prioritizing ease of use and rapid feedback collection, but those with tight budgets or advanced customization needs may want to weigh alternatives. ## SurveyMonkey alternatives Highest Rated [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) [4.7 (11,570)](https://www.capterra.com/p/176571/Google-Forms/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/176571/Google-Forms/) [4.7 (2,924)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (455)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (5,311)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/253516/SurveyMonkey/alternatives/) ## FAQs about SurveyMonkey Overview ### What problems does SurveyMonkey solve? SurveyMonkey solves slow, fragmented feedback collection by replacing email threads and manual tabulation with structured surveys, anonymous polls, and easy reporting. HR teams, internal communications, customer experience, educators, and event planners use it to measure employee sentiment, collect customer input, schedule events, assess training, and turn responses into actionable decisions quickly. Answer based on 3553 reviews Overview ### Which roles and teams benefit most from SurveyMonkey? SurveyMonkey is most used by business owners, executives, educators, marketers, and operations teams that need fast feedback collection and analysis. Leaders use it to inform decisions, marketing teams measure campaigns and customer sentiment, educators run class surveys, and administrative or project roles streamline internal questionnaires, evaluations, and stakeholder input. Answer based on 10401 reviews Overview ### What company size and industries is SurveyMonkey built for? SurveyMonkey is built mainly for small businesses, which make up 63% of reviewers, with education management the top industry at 8%. It also serves enterprise teams at 21% and midsize businesses at 15%, especially in hospital and health care and marketing and advertising, each representing 5% of reviewers. Answer based on 10502 reviews Features and Usability ### What are the key features of SurveyMonkey? SurveyMonkey includes core survey creation tools like a drag-and-drop survey builder, templates, multiple question types, and skip logic for customized forms. Reviewers also focus on data collection and feedback features such as email distribution, anonymous responses, real-time reporting, and charts or exports for analysis. Answer based on 7486 reviews Pricing ### How much does it cost and what fees or limitations are included? SurveyMonkey offers a free version, while paid team plans start at $30/user/month for Team Advantage and $92/user/month for Team Premier, both billed annually with a three-user minimum. Reviewers say the free plan is useful but limited to 10 questions, with exports, branding removal, and deeper analytics requiring paid tiers. Answer based on 2617 reviews Integrations ### Which third-party tools and platforms does SurveyMonkey integrate with? SurveyMonkey integrates with Microsoft Teams, Microsoft Outlook, Mailchimp, Google Sheets, Google Drive, Slack, Zapier, and Marketo Engage. It supports over 100 integrations overall, spanning collaboration, email marketing, spreadsheets, and automation. Reviewer mentions also point to connections with Microsoft tools such as Power BI for workflow and reporting use cases. Answer based on 876 reviews Getting Started and Support ### How easy is it to onboard and train a team on SurveyMonkey? SurveyMonkey is easy to onboard for most teams, with live online sessions, webinars, video tutorials, and documentation available for training. Reviewers say nontechnical users and occasional survey creators can start quickly with little or no training, while admins and teams using advanced logic, automation, or analysis usually need more time and guidance. Answer based on 271 reviews Getting Started and Support ### What customer support options does SurveyMonkey offer, and how do users rate the experience? SurveyMonkey offers email/help desk, a knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as responsive and helpful, especially for setup questions and workarounds, but experiences vary. Some report slow replies, inconsistent answers, billing friction, and limited access to phone help on lower-tier plans. Answer based on 863 reviews Security ### How does SurveyMonkey handle data security and access control? SurveyMonkey uses encryption, privacy options, anonymous surveys, password protection, permissions, and admin-only or creator-controlled response access, with Enterprise adding centralized administration and stronger controls. Reviewers also note limits: device verification and two-factor authentication can be cumbersome, tiered permissions can feel confusing, and some users question suitability for highly sensitive data. Answer based on 166 reviews ## Who uses SurveyMonkey? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Efficient information gathering platform 93% positive reviews out of 952 Most reviewers indicate information gathering is streamlined, allowing organized data collection from large audiences for various purposes. ANGELA H. Accountant, 11 - 50 employees. "Survey Monkey is an easy way to collect information from a wide variety of people to make informed decisions." Restrictive and costly pricing 39% negative reviews out of 1631 Some reviewers report pricing as confusing, expensive, and limiting, especially for small businesses or those needing advanced features. Carrie P. Counselor, 51 - 200 employees. "I have found that the cost of accessing advanced features can be a significant barrier, particularly for users on a tight budget." Comprehensive feedback collection tool 97% positive reviews out of 886 Most reviewers describe feedback as easy to gather from diverse groups, enabling actionable improvements and informed decisions. Poerwestri N. Travel Manager, 11 - 50 employees. "SurveyMonkey enabled us to collect and analyze genuine tour feedback in real time, hence enabling simple upgrading of our services and products." Effortless polling and voting 95% positive reviews out of 257 Most reviewers find polls simple to create, distribute, and analyze, supporting quick group decisions and broad participation. Serena S. Executive Assistant, 51 - 200 employees. "Amazingly simple way of polling employees within the company on a wide range of subjects. " ## Features AI summary Based on 10,704 Survey reviews Capterra data shows that buyers of survey software rank the following features as their top priorities: - **Customizable Questions** (**55%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**56%**) - **Survey Builder** (**53%**) SurveyMonkey supports all three of the features reviewers consider most important: **Customizable Questions**, **Surveys & Feedback**, and **Survey Builder**. Together, these capabilities help businesses create tailored surveys, collect useful feedback, and build forms efficiently, allowing teams to gather better insights and make more informed decisions. Customizable Questions 4.6 (495) 82.02% of 495 reviewers that rated this feature as important or highly important Tailored or customizable questions for more targeted and relevant data collection Surveys & Feedback 4.6 (610) 67.05% of 610 reviewers that rated this feature as important or highly important SurveyMonkey gives you a streamlined way to create, distribute, and collect feedback from diverse audiences. Reviewers appreciate its user-friendly interface, the ability to gather actionable insights, and how it helps improve services by tracking and analyzing responses efficiently. Survey Builder 4.6 (939) 65.92% of 939 reviewers that rated this feature as important or highly important With this capability, you can quickly design customized surveys using templates, drag-and-drop tools, and various question types. Users think the builder is intuitive, flexible, and saves time, though some mention occasional navigation difficulties in more complex survey setups. Reporting/Analytics 4.4 (1,075) 63.81% of 1075 reviewers that rated this feature as important or highly important SurveyMonkey offers robust analytics, letting you visualize, filter, and export survey data in real time. Reviewers appreciate the clear charts, customizable reports, and advanced filtering, which help them quickly interpret results and share insights with stakeholders or teams. Customizable Fields 4.5 (488) 60.66% of 488 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases Data Import/Export 4.3 (733) 58.53% of 733 reviewers that rated this feature as important or highly important This aspect enables you to import contacts or export survey data in formats like Excel, CSV, or PDF. Some users say it’s simple and versatile, supporting integration with tools like Salesforce, though a few wish for more direct compatibility with advanced analytics platforms. SurveyMonkey 111 features Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Allow reviewers to provide anonymous feedback to encourage honest conversations Application programming interface that allows for integration with other systems/databases Automatically populating fields or sections within a form Compare key metrics for the business against prominent players in the industry Survey designed to measure the Customer Effort Score & evaluate their satisfaction of using product or service Provides a channel for team members to share AI models, media files, communicate, and work together Leave comments and notes on documents for others to view Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Capability of a software or system to make decisions and perform actions based on specified conditions Provide ongoing performance feedback to employees on a regular basis, rather than giving feedback at designated times Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Survey designed the measure customer satisfaction with a product, service, and more A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Visualize and analyze customer experience across all touchpoints and channels Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Tailored or customizable questions for more targeted and relevant data collection Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Analyze survey results via statistical testing or crosstabs directly within the software Import, collect, and capture data from multiple sources This aspect enables you to import contacts or export survey data in formats like Excel, CSV, or PDF. Some users say it’s simple and versatile, supporting integration with tools like Salesforce, though a few wish for more direct compatibility with advanced analytics platforms. Protect sensitive data for digital privacy Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Reminders sent via email Process of familiarizing new employees with the company, their position, and responsibilities Acknowledge and reward employees for reaching specific goals and/or for exemplary performance Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system Store, manage and track all forms in a centralized location Games or game-like elements to track progress and reward accomplishments Allow the audience to interact or engage with the content Manage the process of attracting and converting business prospects into leads Facilitate training materials that help employees grow and progress in their positions Present live poll results to audience Access software remotely via mobile devices Distribute a survey via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage and support multiple languages Supports different types of question formats, including multiple-choice, checkbox, open-answer, Likert scale, and essay Identify, track, and respond to negative feedback Calculate NPS of customers Measure employee engagement and loyalty towards a business using the Net Promoter Score Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved Practice of collecting data and responses for market research/surveys without an internet connection Survey or poll in which participants communicate responses via the internet, typically by completing a questionnaire on a web page Allows employees to praise one another in a social network-like feed visible to the whole organization Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Predict future data based on historical data sets Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Survey design technique that directs respondents to different questions based on their previous answers Pre-written repository of questions that can be reused within a course or for assessment or interviews Integration of respondents' answers from previous survey questions into subsequent questions or text Brief assessments used to measure knowledge and skills Randomize the displayed order of questions and answer options Ratings/Reviews Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns SurveyMonkey offers robust analytics, letting you visualize, filter, and export survey data in real time. Reviewers appreciate the clear charts, customizable reports, and advanced filtering, which help them quickly interpret results and share insights with stakeholders or teams. Limit the number of participants with certain characteristics you want to complete the survey Ensure the answer provided fits set parameters (numerical, positive number, etc.) Automatically calculate score after the assessment Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics An individual's evaluation of his or her own strengths, weaknesses, and skills Categorize emotions expressed and identify if they are positive, negative or neutral Allow users to access multiple services after entering their login credentials once Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks Skip over or route respondents to different questions based on their previous answers Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Allow media to be embedded in the question or answer options With this capability, you can quickly design customized surveys using templates, drag-and-drop tools, and various question types. Users think the builder is intuitive, flexible, and saves time, though some mention occasional navigation difficulties in more complex survey setups. It helps you organize, monitor, and manage multiple surveys or polls efficiently, with automation options and real-time tracking. Reviewers indicate it’s easy to oversee live responses, customize settings, and manage engagement, making campaign management and data collection seamless. SurveyMonkey gives you a streamlined way to create, distribute, and collect feedback from diverse audiences. Reviewers appreciate its user-friendly interface, the ability to gather actionable insights, and how it helps improve services by tracking and analyzing responses efficiently. Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, save, and re-purpose templates for emails, forms, etc. Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Open text box field Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Modifying a website's URL to enhance readability, branding, or campaign alignment Interact with data visualization elements, such as charts and graphs, to drill down into data Web form that allows users to enter data that is sent and processed for different reasons Seamlessly integrates with 3rd party websites Visual representations of words that give greater prominence to words that appear more frequently Streamlining repetitive tasks and activities through automated and predefined workflows Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (10,479) 4.5 Based on 10,479 reviews ## Pricing Value for money 4.4 (6530) Free Version [View pricing plan details](https://www.capterra.com/p/253516/SurveyMonkey/pricing/) Team Advantage $30.00 Per User,Per Month It includes: - 50,000 responses per year - Shared asset library to stay on brand - Real-time collaboration with commenting and tagging - Consolidated billing and team management - Unlimited surveys, forms, and quizzes - Unlimited questions per survey - Build with AI - Market research solutions - Skip logic - Question and answer piping - Real-time results and charts - Export to CSV, XLS, PPT, PDF, SPSS Team Premier $92.00 Per User,Per Month It includes: - 100,000 responses per year\*\* - Shared asset library to stay on brand - Real-time collaboration with commenting and tagging - Advanced branching and piping - Real-time results and charts - Statistical significance - Multi-survey analysis - Flag poor-quality responses - Sentiment analysis - Crosstabs - Connect your workflow Enterprise Custom Quote Available It includes: - Custom response limits - Real-time results and charts - Export to CSV, XLS, PPT, PDF, SPSS - Statistical significance - Rule-based tagging - Connect your workflow - Zoom integration - User management and reports - Single sign-on (SSO) - Centralized billing and GSA - US, Canada, or EU data center - Enhanced governance and security Value for money 4.4 (6,530) 4.4 Based on 6,530 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ OneDrive](https://www.capterra.com/p/161304/OneDrive/)[ Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Evernote Teams](https://www.capterra.com/p/154969/Evernote-Business/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (5839) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (5,839) 4.3 Based on 5,839 reviews ## User reviews Overall rating 4.6 Based on 10,506 reviews Filter by rating 5(6851) 4(3017) 3(498) 2(91) 1(49) Mentioned topic Sorted by most recent HP Heather P. Owner Operator Consumer Goods ### "Easy to Use and Great for Collecting Feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 16, 2026 Overall, my experience with SurveyMonkey has been positive. It is a reliable and easy to use platform that makes collecting feedback from customers, employees, or other groups simple and efficient. Surveys can be created and shared quickly, and the results are presented in a clear, useful format. While I would like to see more features included at the lower price levels, the platform itself works well and saves time when collecting and analyzing feedback. Pros SurveyMonkey is very user friendly and makes it easy to create and distribute professional surveys without needing a lot of technical knowledge. I like the variety of templates and question types, as well as how quickly surveys can be customized and shared with customers or employees. The reporting features are also helpful because responses are organized in a way that makes feedback easy to review and understand. Cons My biggest drawback is the pricing structure. The basic features work well, but many of the more useful customization, reporting, and advanced survey features require a paid or higher tier plan. This can make it expensive for a small business or for someone who only needs to create surveys occasionally. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JP Jessica P. Senior Marketing Analyst Lead Civic & Social Organization ### "SurveyMonkey keeps our employee pulse on track" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 5, 2026 I love how the branching logic in SurveyMonkey lets me tailor questions based on previous answers; it saves me from sending irrelevant follow‑ups, and the visual flow builder makes it quick to tweak. In my weekly client check‑ins, the dynamic surveys keep the data clean and the team on the same page. Pros The survey logic branching and question piping are solid, letting us build complex employee engagement surveys without coding. The built‑in analytics dashboards are pretty solid, showing real‑time sentiment heatmaps that we use in weekly HR reviews. Cons The free tier is a bit restrictive; we hit the 10‑question limit quickly and the email notifications are delayed. Also, the UI feels cluttered when editing long surveys, which slows down our iteration. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Sadaf Yusuf M. HOD Education Management ### "Deep, Professional Insights Made Easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 3, 2026 absolute gold standard when you need serious, actionable data feedback. The questionnaire builder easily accommodates highly complex branching paths Pros Incredible, advanced analytics tools and AI-driven data insights Highly powerful, complex skip logic and page branching. Cons Premium pricing tiers are expensive for individual creators. Free version severely limits viewable responses and features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JD Jacqueline D. Estimating Construction ### "Collect information in a jiffy!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 2, 2026 We enjoy using SurveyMonkey for our organization! Our team is able to share files and collaborate amongst eachother. Pros Survey Monkey design is easy use to use to provide feedback from customers. We use the software to engage our team of fosters by sharing files within the numerous programs we control. The value for money and customer support is on point! Cons Sometimes navigating through the various options to search for what we are looking for is a little time consuming. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CD Cathleen D. CFO Accounting ### "SurveyMonkey is a way to connect with your customers " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 29, 2026 Overall, I really like the fact that SurveyMonkey is easy to use, professional looking and allows me to connect with my clients. Pros I like the fact that I can customize my customer surveys. It is easy to create professional looking surveys. Cons What I like least is the price. For the more advanced features, it is more expensive especially if you need to use it more often. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GR Grace R. Marketing Manager Computer Software ### "Daily Survey Flow Saves Us Time" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 28, 2026 I love how the branching logic lets me tailor each respondent's path based on their answers, so I can skip irrelevant questions and keep the survey short. In my weekly client feedback loop, this means I get cleaner data faster and spend less time cleaning up responses. Pros I love how SurveyMonkey lets me build complex branching with the Survey Flow feature; it fits neatly into our quarterly feedback cycle. The export to Excel is quick, and the Zapier integration keeps data in our CRM automatically. Overall, it’s pretty solid for a mid‑size team. Cons The logic builder feels clunky after a while, I often have to backtrack to tweak conditions. Documentation is thin, and the Pro tier pricing jumps up quickly, which is a bit annoying for a small team. Support response times can be slow during busy periods. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HB Hannah B. Senior SEO and Content Manager Information Technology and Services ### "Using Feedback from Your Audience as Content Idea Generator" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 27, 2026 SurveyMonkey has proven to be a good research tool for content and SEO purposes. It can help close the gap between information that I have from the website and opinions of the audience. The platform is easy to use, reliable in collecting responses and flexible for conducting research. Pros I utilize SurveyMonkey when I want to have some firsthand feedback from my customers and not just depend on analytics. Building surveys doesn't take much time and there is a sufficient number of question types to conduct various research on content, audience, campaigns and so on. I appreciate the possibility to sort out answers and find some common themes that can define content topics, messages, and needs of users. Cons Advanced tools and customizations may become pricey. Also, I think that the analysis features could be more helpful for marketers who do in depth audience research. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Senior Business Analyst Banking ### "Survey Monkey - Best for Simple surveys " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 4/10 August 25, 2026 My overall experience with SurveyMonkey has been positive. It is simple, user-friendly, and very convenient for creating basic surveys quickly. The interface is easy to understand, and setting up questions and answer options is straightforward. For simple surveys, it works very well and saves a lot of time. However, for more complex surveys that require advanced logic, branching, or detailed reporting, the free version has limitations and requires an upgrade to a paid plan. Overall, it is a very useful tool for basic survey requirements. Pros urveyMonkey is very easy to understand and use, especially for creating simple surveys. Setting up a new survey is quick and straightforward, and adding or deleting answer options using the plus and minus buttons is very convenient. Overall, it is a user-friendly and effective tool for creating basic surveys. Cons The main limitation is that many advanced features require a paid plan. For example, when creating more complex surveys that require question logic or branching, these features are not readily available in the free version. Some reporting and analysis features also require a paid subscription. The free version works well for simple surveys, but it becomes limiting when more complex survey logic or reporting is needed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Emma H. Comms Coordinator Non-Profit Organization Management ### "Clean, engaging survey setup" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 August 23, 2026 Pros The survey design is high quality on the UX side, engaging for the user, and easy to navigate. In my opinion, survey completion retention was higher. Cons There were some limitations on the free version that I would have loved to experiment more with before paying for the full version. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Wei Jie L. Manager Food & Beverages ### "Easy Way to Create Surveys" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 August 22, 2026 saves time when I need to create and distribute a survey quickly and collecting responses is straightforward. Pros The interface is straightforward, and I can put together a survey and start collecting responses quickly Cons Some useful features and customization options are limited to the paid plans. But it is expected though Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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