Best For

CX, HR, marketing, IT, and growth professionals or anyone who wants to know what their customers, employees, or prospects want, need, and expect.

Product Details

Trusted by 98% of the Fortune 500 and used in over 350,000 organizations, SurveyMonkeys People Powered Data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation.

Contact Details

SurveyMonkey

http://www.surveymonkey.com

Founded in 1999

Located in United States

Starting Price

  • $25.00/month

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

SurveyMonkey Features

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management
Data Analysis Tools
Email Distribution
Feedback Collection
Live Results Tracking
Multiple Question Types
Online Polling
Phone Polling
Presentation Tools
Q & A
SMS Polling
Skip Logic
Supports Audio / Images / Video

SurveyMonkey Reviews

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
4.5/5

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Showing 50 of 4794 reviews

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Showing 50 of 4794 reviews

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Frequency of Use
Verified Reviewer
Mental Health Care, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
3/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
June 16, 2019

“Benchmark Solution for Survey Creation Comes with a Price”

OverallI've had nothing but wonderful experiences working with Survey Monkey. Whether it be the ease to make professional looking survey with from scratch or using their amazing library of temples, the effortless collection of responses from your surveys whether they have been posted on your website or or embedded in social Media platform, or the dynamic looking reports you can create literally with a push of a button, this a wonderful yet slightly expensive survey solution .
ProsThis is hands down the best and comprehensive survey creation, tracking, and monitoring Solution out there, and there are many to choose from. Others might feature some gimmick that can't be found within Survey Monkey, but none of the others come with such a robust set of features and tools.
ConsIt's not cheap. And don't go expecting to get back with a free trial or limited plan, unless who want to be frustrated? From utilizing their amazing library of templates to monitoring any size volume of responses to utilizing their recruiting and panel services when you're short on time but need results, you want to make sure to not cheap on the plan select.
Reviewer Source 
Source: Capterra
June 16, 2019
Edward M.
Jefe de Marketing
1001-5000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: SoftwareAdvice
January 9, 2018

“Professional Survey Creator ”

OverallSurvey Monkey has benefited the company that I work for because it allows us to quickly create surveys that are professional and that make it easy for people to respond. The feature that allows you to filter responses has been one of the most beneficial for my company as it helps us to ensure the people that respond to our surveys are the intended audience. For example, if we want to survey supervisors, Survey Monkey allows us to have the first question of a survey ask if the respondent is a supervisor. If the respondent answers no, that they aren't a supervisor, we can immediately have them directed to a thank you page that explains how we appreciate them taking the time for the survey but that at this time we are only seeking responses from current supervisors. It has been a feature that has helped increase survey response accuracy and save the time of those people who are responding because if they aren't the audience we are looking to survey, we immediately filter them out with the first question so they aren't wasting their time responding and so that we aren't wasting time sorting responses that aren't valid four our purposes.
ProsThe thing about Survey Monkey that I like best are its survey templates. Survey Monkey has so many templates of surveys that are professionally built and designed. The questions that are in the templates are diverse, educated and are all designed with the purpose of the survey in mind. Each question in the templates have its own purpose and is important for the bottom line. I like that if you want to use a template but don't want a specific question or you want to add an additional question or edit an existing question - you can. Survey Monkey's templates are fully customizable.
ConsI do not like that the Survey Monkey logo and branding appear on all surveys that you create with Survey Monkey. The branding even appears in most of the paid versions of Survey Monkey. I think that - especially if you are paying for an account, that you should be able to opt-out of having the Survey Monkey advertising or branding on your surveys. This is important because when you distribute a survey, you do so with the intention of getting as many responses to the survey as possible. In order for people to participate in surveys - especially electronic surveys, they must trust the source. I have found that many people are concerned when responding to electronic surveys that their answers or personal information will be shared. With the Survey Monkey branding - especially for people that are not familiar with Survey Monkey, it could decrease the likelihood of people trusting the source and responding. I think that all versions of Survey Monkey - even the free account - should have the option to remove the branding. However, I especially think that the paid accounts should have the option to remove the branding.
Reviewer Source 
Source: SoftwareAdvice
January 9, 2018
Verified Reviewer
Government Administration, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 23, 2019

“Perfect Information Gathering Tool”

OverallAll in all, this is a very great piece of software for any organization to have. From product queries to gauging interest in a project, it will save you a lot of time by allowing you to focus on what is important to the customer.
ProsI have been using SurveyMonkey for the last six years in a variety of settings. I have used the software for informal surveying, internships, projects for school, and in the last three years, professionally to survey the public. Over the course of the last six years, the software has improved significantly - the incorporation of suggested questions that minimize survey bias is a very helpful tool. By far the thing that I like most about this software is its ability to predict what types of answers you will be looking for - even if does not do a good job predicting the type of answers you want, the listing on the side makes it easy to find exactly what you are looking for. After you have collected the data, it is extremely easy to export your results via Excel or PDF so that you can easily share this data within your organization. They recently incorporated a data analyzer if you have a very large set of data - however, we tend to use Excel in house to analyze the data. We recently used it to survey the public regarding our website and to see what information is easy for them to get off of our site and what is difficult. The results made it easy to hone in on what is important and what isn't.
ConsThe thing that I like least about this software is the cost of it. It used to be that you pay one fee and get everything you need. They are now using the modular system where you pay for this and that - it all adds up after a little while. In one sense, you are paying for what you are using - which technically could be cheaper than if they had one price for everything. However, it just seems like everyone is trying to nickle and dime everyone for software these days. If you are a student and do not have/or want to spend the money for the software, you can still use and create basic surveys with 10 questions or less for free. However, as you can imagine, it is very limited in the scope of what you can get from it.
Reviewer Source 
Source: Capterra
April 23, 2019
Mary D.
Managing Attorney
Law Practice, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Features
3/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
January 10, 2019

“Useful, but awkward”

OverallOverall, a great option to allow many people to have the desired input at their convenience.
ProsPeople can use this online immediately. The survey setup user may need a minute to decide how to lay out their survey with the limite options available, but actually creating the surveys can start right away. Respondents don't have to sign up for anything, which means an excellent response rate. The survey options allows for open-ended responses, which many other programs do not. You can also limit answer choices, and determine if a question requires an answer or can be skipped. The program will let you determine if the survey closes out at a certain time, or after a certain number of responses, or after all invited respondents have answered. An email notification updates the surveyor on the status of responses.
ConsAn option to rank answers would be a huge advantage, letting the surveyor determine whether all answers need to be included in the ranking. ("Of these 5 entrees, please rank your choices, making an 'x' for any that are not options for you at all.") A preset "scheduling survey" option would be very useful, especially if it allowed ranking of answers. I personally use SurveyMonkey most often to help set meeting dates, times and locations for professionals with divergent schedules. It could be much easier to repeat a question in setup so the next question will have the same setup, answer options, an phrasing as the prior. This option would allow quicker & more consistent survey question setup. I find the current version awkward for sending the survey to specific recipients, moreso than in prior versions. It can be done successfully without too much trouble, but the screens and fields and directives were unclear and not as user-friendly.
Reviewer Source 
Source: Capterra
January 10, 2019
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Aaron P.
Financial Advisor
Financial Services, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 18, 2019

“ A Powerful Yet Simple Method to Survey Your Offering”

OverallVery easy and straightforward to use. You don't have to make your surveys complex. However, it allows you to get to a deeper level if need be.
ProsI'm developing an online retailing presence for physiotherapy and wellness. And I've used Survey Monkey in every step of our company's development. From market surveys of our logo, to product-quality feedback, Survey Monkey was incredibly helpful when it came to acquiring the data we needed to streamline and tailor our offering, and eventual launch. There are many features that make this software exceptional. Particularly, the design and interface, which is not only customizable, but also professional looking and minimalistic. I think it certainly makes a lasting impression to an audience when your surveys look the part. It also makes data acquisition seamless for both surveyor and respondent. However, the true power of Survey Monkey is in it's data analysis. Especially when you've collected answers from hundreds and even thousands of respondents. This is where it stands out from the rest. It compiles all of the acquired information seamlessly into a single database. From there, you have an arsenal of tools to analyze the data: pie charts, bar graphs, and scatter plots. You can drill down your variables further to get a deeper understanding of what your market is looking for. And finally reveal statistically relevant correlations between features of your product/service your target market. Truly powerful stuff.
ConsThere is none I can think of. We've used this software since the beginning of our inception and we're continually using it for our many projects.
Reviewer Source 
Source: Capterra
April 18, 2019
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Samridh S.
Electrical Engineer II
Mechanical or Industrial Engineering, 501-1000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Features
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
April 17, 2019

“Great for Basic Survey Needs and Easy Setup”

OverallI have used Qualtrics and Survey Monkey both and I think depending on the needs, SurveyMonkey may be a better fit in many survey projects.
ProsSurveyMonkey platform has been out there for a while and it is one of the most widely used online survey platform for majority of users. I have used it many times during project evaluation, class evaluations and also certain fun events at the company gathering. It has all the basic tools one needs for the survey such as setting up variety of questions (Logical: true/false or yes/nop, ratings: 1 to 10, satisfaction or interest: not at all to highly). One can get lot of options during the setup as well for determining what kind of response is appropriate. One question response could be not interested to highly interested while other could be very easy to very difficult. Once the setup is done collection of results is done by SurveyMonkey automatically and stored for analyzing. SurveyMonkey provides a lot of tools for performing analysis on the data whether it be through graphical methods or percentage methods or other statistical methods. I enjoy these varieties as different questions needs different analysis when presenting to the larger crowd. Visual information gets people more in tuned and its easy to pass on lot of information in a short period of time.
ConsSurveyMonkey has some limitation on the design tools that are available during the setup process. I think it could use a revamp and make the surveys more attractive. Due to limitations it may not be a perfect fit for some of the highly complex surveys. There is some learning curve to make the best use of the online tool to get what you need. Most people want to use the free edition of the tool but then you loose access to major features which is not available unless one upgrades. Otherwise I do not see much negative side of this platform considering it can be used for free in majority of the cases.
Reviewer Source 
Source: Capterra
April 17, 2019
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P Christopher B.
Office Assistant
Higher Education, Unspecified
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
July 6, 2018

“A Free and Easy Survey Manager”

OverallSurvey Monkey is an easy-to-use system which has provided a means by which we are able to better understand how we have succeeded with different customers and where we need to improve. While there is a fee to receive all the benefits with Survey Monkey, it has certainly been worth it.
ProsThe nice thing about survey monkey is that it gives you an easy way to get opinions on various topics through a simple form. Furthermore, rather than having to create the form by hand, Survey Monkey does all the work. Choose your question type, input the question, and *boom*: you've got your first form up and running. Since Survey Monkey is based on links, it also protects any user from inputting data twice to skew your results. It is not full-proof (the system uses IP addresses so a computer can only be used once. If you use another device, however, you could potentially reuse the link), but is certainly better than nothing. Lastly, the way it displays the data for the person who created the form is easy to read and simple to comprehend. This makes it a breeze to manipulate your data and use it for whatever you need to use it for.
ConsWhile there is a basic plan, Survey Monkey does have paid options. This means the basic plan is severely limited in options. You have a limited number of surveys, questions, and even responses. Customer support is even limited based on whether you pay money or not. While every program needs money to pay for their different employees, the price is certainly steep. Furthermore, as far as responses go, it would be nice to group responses based on participant. Say you created a survey in which you were asking your employees to rank different staff benefits. If one person was unhappy with the company in general and gave 1 star to everything, it would group the responses for each question. You as the form creator would not be able to look at the results and be able to firmly say that it was only 1 person who was unhappy with everything instead of a few people unhappy with certain things. If you could group responses by the person responding as well, that would make everything a lot easier.
Reviewer Source 
Source: Capterra
July 6, 2018
Avatar Image
Laura N.
Member Services Coordinator
Renewables & Environment, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 22, 2019

“Easiest and quickest survey tool out there”

OverallWe have been using this tool for many years now and it's the go-to when we are considering gathering any kind of data for a variety of purposes. It has yet to disappoint, but we hope that there is ongoing feature introductions.
ProsIt's incredibly quick and easy to set up an account and a survey. There are common questions that can be easily applied to your survey, along with the ability to customize questions, and a fairly comprehensive bank of question types that are super useful. It's easy to apply themes and logos to make it look professional, as well as the ability to customize things like the thank you page, although some of these features are only available on paid accounts. The analysis tools have gotten even better recently with a very easy way to set up a dashboard to publicly present results. There's control over users on paid accounts to share certain surveys and levels of access within those surveys, which is very helpful for us.
ConsThe biggest issue encountered so far is that there is no option to automate things to send a submission to the person who filled out a form. This has to be done manually. For this reason, we use both SurveyMonkey and Wufoo; if SurveyMonkey had this option, it would be a one-stop shop. Some of the logic ability is a bit limited. The free plans are very limited, but it's nice to still have that option when very simple surveys are all that's required for a small team. Paid plans are fairly pricey if you're not using it very often, and non-profit pricing only applies to registered charities.
Reviewer Source 
Source: Capterra
April 22, 2019
Sharon B.
Coordinator of Registration
Education Management, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Features
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 26, 2018

“Survey Monkey - Easy to use ”

OverallSurvey Monkey has helped our organization gather information about customer satisfaction, our programs, our teachers and our services and be able to display that feedback in an effective way. Before we used survey monkey, we used to give out paper surveys at the end of each of our workshops. During the summer we run 125 programs for around 1500 individuals. Gathering and analyzing that information from the paper was a big task and although we gave out the survey we never had time to aggregate the results. With Survey Monkey that is all done for you. Now we can actually use the feedback we are receiving from stdudents and parents to make positive changes that returning customers can see. In the past three years, returning campers and parents have definately noticed that their opinions and feedback is being heard and postivie changes have been made.
ProsSurvey Monkey is very easy to use and is great for sending out surveys to a large audience. Survey Monkey software formulated the feedback you receive back from customers in easy to read charts and tables. One of the features I really like about the software is that you can send different emails (or campaigns) from the same survey to compare different groups responses while still being able to look at the results overall. I used this feature this fall to send the same survey to four different groups. This allowed me to compare the satisfaction of each week of our programs as well as the satisfaction overall.
ConsI had a hard time at first figuring out the different setups for each of the questions. It would be helpful if there was a definition next to the different settings. However, after a little trial and error I figured out what everything did.
Reviewer Source 
Source: Capterra
December 26, 2018
Gina T.
Sales
Marketing and Advertising, 5001-10,000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 15, 2019

“Best way to conduct a survey!”

OverallOur pta uses survey monkey before fundraising to determine what kind of participation we can expect (candy sales, fall gala, school fair??) and then ask for input after the money has been raised. Every two years we have an entirely new student body and membership. Every few months, we ask for input and love using survey monkey because it's just so easy to use!
ProsI love that I can create a survey, send it out to hundreds if not thousands of recipients, and react to the results.
ConsI find some of the infrastructure limiting. I'd like two or three part questions sometimes but I'm not always able to set up if/then scenarios.
Reviewer Source 
Source: Capterra
August 15, 2019
Venugopal S.
Technical Support
Insurance, 5001-10,000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
3/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: GetApp
August 21, 2018

“A superb application that allows you to create your own surveys”

ProsIt is an ultimate cloud-based software which helps you to create your own surveys with the help of question format templates. Its basic version is free, so you can try it for free. It is very easy to create a survey with a variety of question types. It is very intuitive and user-friendly i.e. can be operated with a short learning curve. It has great reporting capabilities and in addition, it's time complexity is also very low. The combination of data and results are also very good. It allows you to customize your questions. Its uploading and shareability are quite remarkable. It helps you to know whatever they want, through surveys which is also very helpful.
ConsLet's talk about some negative aspects of SurveyMonkey. Sometimes it hides some important information while doing surveys and other times snags are being caught that resulted in the improper implementation of surveys. It is also having the problem of creating duplicate entries. You cannot change font type, cannot export data in free version, doesn't allow collaborations, limited survey responses, inability to include video or graphics into the survey, etc. are some of the other problems of this application. Although, its time complexity is good but does not work well with more complex surveys and complicated skip patterns. However, you must have to learn to know how to analyze the results on the more advanced level. And lastly, if you want to use it to the fullest, you must pay higher for it.
Reviewer Source 
Source: GetApp
August 21, 2018
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moses k.
android app developer
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
4/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
May 20, 2018

“SurveyMonkey enabled us to supercharge our market research without heavy monetary investment”

ProsWe found it so easy to set up any type of survey based on what data we wanted. Competing services do no come close to the survey type options that SurveyMonkey offers for all manner of uses ranging from inter departmental data to customer research. We didn't even have to read through the documentation before using the services that SurveyMonkey offers, a towering testament to the intuitiveness inherent in the service. The templates are really helpful for a new term members who don't know how to craft a professional and complete survey. We mostly start with the provided templates and slightly modify them depending on our needs. Every team member gives the user experience an A+; there's little or nothing to complain about with the user experience
Consthe very attractive advantage plan is quite expensive for small to medium businesses. It would be nicer if this package was slightly more affordable since it has very important features that the marketing department cant really do without. There isn't a live chat option that we could use. This means employees from differing time zones can't easily get helped
Reviewer Source 
Source: Capterra
May 20, 2018
Aubree S.
Staff Auditor
Insurance, 501-1000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
July 10, 2019

“Love the free access to create easy anonymous surveys ”

OverallSurvey Monkey allows us to create quick and easy surveys to collect anonymous responses to determine how we are doing within our department. We use these surveys to get a better idea of how others portray us within the company and get an idea of what others would like to see us do different next time. This platform makes this possible.
ProsI love that Survey Monkey allows you to donate to charities just by taking surveys. This is huge for this company that encourages others to use this survey platform to create surveys as well as it encourages others to take the surveys to help contribute to charities at no cost to them. Survey Monkey gives you free access to create surveys and send them for others to take in a limited amount. They also offer plans for bigger organizations that plan to get back more responses than allowed with the free account.
ConsI dislike that you are limited to the format you can create surveys in. The formatted templates are nice when you want to create a very simple basic survey but it lacks the ability to really create a unique survey based on your needs.
Reviewer Source 
Source: Capterra
July 10, 2019
Joshua M.
Process Optimization Analyst
Printing, 10,001+ employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
April 15, 2019

“One of the Most Effective Survey Tools Out There!”

OverallMy personal experience with SurveyMonkey has been fantastic. SurveyMonkey offers a lot of very unique features and efficiencies for creating great looking surveys. Furthermore, my favorite feature definitely has to be the great data tracking measures that the service provides. One can export results into a variety of formats and also use some of their own visualization tools. Overall, the platform is relatively easy to use, share, and collaborate in order to find the details one needs.
ProsSurveyMonkey is one of the survey tools that I have access to at my work. I absolutely love the help tools the platform offers for those with questions pertaining to how to make the best survey. That is one of the greatest pros about SurveyMonkey - the user-friendly nature of the platform. Furthermore, the reporting on surveys is extremely well-done. SurveyMonkey offers several reporting functions for best visualizing the data stemming from the surveys. I have really appreciated the visual nature of the platform and think it mixes perfectly between a social and work collaboration tool.
ConsThere are a couple things that I wish SurveyMonkey was better at as a service. First, involves the logic and conditional formatting. SurveyMonkey is a bit more work (compared to other larger competitors) when setting up conditional functions. It is often more taxing and time consuming to create these types of surveys. Furthermore, SurveyMonkey is definitely a more expensive option for survey tools. SurveyMonkey includes lots of add-on's for premium content. The service can become quite expensive if looking to have access to the entire suite.
Reviewer Source 
Source: Capterra
April 15, 2019
Verified Reviewer
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 29, 2018

“I didn't expect it's so easy to know who your clients are”

OverallClient increased sales 3x times!
ProsWe were working on some business logic enhancements for our client who is an online shop. As we run out of free version capabilities really quick, we ended up on Advantage yearly subscription. While our client was excited about ability to perform segmentation of his clients, client also wanted to share some of survey results with his end users in real-time. Part of client end-users were excited to feel influencing on online shop design and assortment, so, I believe, we also earned an additional points of our end users loyalty. The client itself is really successful, they increase sales something like 3x over pas year, and the role of surveys in that is undoubted.
ConsSometimes there's lack of options to provide enough options to create flexible enough survey. In particular we were unable to fin an easy option to switch users to another flow of survey based on segment they qualify based on first 3 questions. Survey results are not ordered by time that participants took it.
Reviewer Source 
Source: Capterra
July 29, 2018
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Ravinder B.
CONSULTANT
Legal Services, 501-1000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 2, 2019

“SurveyMonkey - A tool to take feedback and then turn them into actions”

OverallIn our business, we generally used free version to create simple questionnaire to collect feedback on trainings, projects and various organization policies. Given that surveys are kept anonymous, so we get huge response which served our purpose. So, even free verison is worth it and ease to use in organizations to turn feedback into actions.
ProsSurveyMonkey is an online data platform that allows organizations/individuals to take surveys on a topic and then extracts insights from the survey results. SurveyMonkey is super-easy to sign up and use even if you are a newcomer. Friendly and intuitive user interface. SurveyMonkey has some inbuilt questionnaire and templates on some of the topics which you can leverage easily. SurveyMonkey allows you to build your own customized questionnaire forms, so that you easily reach to a lot of people and seek their opinion. SurveyMonkey is available on both web and mobile platform and recipient is not required to sign in in order to fill a survey. Further, SurveyMonkey provides you insights upto some level even on the free version.
ConsThe free version has very limited options, so you can choose paid plan as per your need. Difficult to create complex surveys, but you hardly need to create complex surveys. The survey analyze tool can improved further to provide more detailed insights. The softwares seems to support only a few languages.
Reviewer Source 
Source: Capterra
July 2, 2019
Janine L.
Reservations Manager
Leisure, Travel & Tourism, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 6, 2017

“No mess, no fuss Survey tool”

OverallWe are able to maintain a high standard meeting and exceeding guest expectations because we use this tool as a tool for quality control. We are constantly monitoring whether our guests receive the experience that they are promised when they first become a customer.
ProsI rated customer support although I've never spoken to them and never had a need to. I didn't want to give them a low or average rating, so I gave them the benefit of the doubt with a 4-star :) Truly, this is software that you can set up with little to no management on a regular basis. When you are ready, you can pull the data you've collected and do some fancy filtering when your team needs further insight into one aspect of your data collection. It's a no brainer to add this to your business process.
ConsFor the most part, I don't have any! Plus they have a monkey in their logo... who doesn't love that? If I must say one thing, then I'm unable to send out a general survey link while at the same time automating the collection of responses into separate categories.
Reviewer Source 
Source: Capterra
December 6, 2017
Jill G.
Brand Ambassador
Events Services, Self-employed
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 1, 2019

“Survery Monkey is VERY useful for so many things!”

OverallIt's something that people from 9 to 90 can use!!!!!!!!!!!! THE BEST PART ABOUT SURVEY MONKEY is the QR code generator! Please do not ever do away with it!
ProsSurvey Monkey makes data collecting for all the firms I have worked for, very accessable, fun, and insightful! We love that administrators have the ability to look up and aggregate the metrics. When we used Survey Monkey for BIG ORANGE PRODUCTIONS, we were able to answer important information about product demos, customer comments about food, taste, allergy concerns, etc. It was a very portable service, one that was easily recognizable and customizable. Speficically, with BIG ORANGE PRODUCTIONS (marketing company from RI,) a large portion of their data collecting relies on Survey Monkey as a backbone.
ConsA few times if I hit a blank field (some key that I know not what it was), I was sent back to the beginning, and all the information that I input was lost. It would be great if SurveyMonkey has "save draft" options.
Reviewer Source 
Source: Capterra
February 1, 2019
Arpan S.
Technical Support Consultant
Computer Software, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 12, 2019

“One of the best cloud based software as a service online survey creation tools!”

OverallThe tool can an asset to any business because the feedback received from the audience can be used to make improvements in the existing business model, ultimately helping a business in gaining satisfaction among customers.
Pros- Simple and easy to use interface. - Able to quickly generate and sending out a form which can be used to get feedback from people around the world. - Little to no training is required even for a beginner with creating and sending out surveys. - Ability to extract and share actionable insights on the fly and take corrective actions. - The surveys are highly customized according to one's needs. For instance: a company's logo can be added.
Cons- The cost of Team Advantage and Team Premier plans can be high for small and medium businesses. - The free plan is of little to no use for any business as it comes with major limitations: A survey with only a maximum of 10 questions can be created and only maximum of 100 responses can be viewed per survey.
Reviewer Source 
Source: Capterra
January 12, 2019
Laura T.
Communications Coordinator
Events Services, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 14, 2018

“Super easy survey tool! ”

OverallOverall it is an easy way to gain feedback and it is easy to use! I like the different pricing options as well.
ProsMy association pays for Survey Monkey which means that we can do special themes and branding - which look amazing!! The product is so easy to use and there are a number of question templates that make it easy to get the kind of results that you are looking for. Then, just export it all into an easily readable report! We previously were using a survey tool that required us to completely re-format the report that took hours of staff time. Now with just one click we have results that are easy to read, share and store.
ConsOnce you determine how to export the survey to meet your needs it is simple, but it does require some effort to ensure that you are selecting the correct reporting options. Also, if you need to add an attachment to the final page of your survey, you have to make sure that you click off of the link before hitting next or else it does not save the attachment. We have sent out a few surveys without the necessary attachment before figuring out this rule.
Reviewer Source 
Source: Capterra
November 14, 2018
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Miguel C.
Commercial Director
Market Research, 1001-5000 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
June 17, 2018

“Very satisfied with the results obtained from its simple and easy use”

OverallThis software is a tool that I have used and I would recommend it with confidence to my colleagues. Several types of questions can be made but what I like the most is the ease of delivering the survey and the immediacy with which we have the data already processed and graphed.
ProsIts free version is very convenient or with a small investments of money, a very versatile tool is available for surveying. The response tabulations are made immediately and it is easy to send the interviews to the respondents. The questions can be reordered in a simple way, after the questionnaire has been elaborated, facilitating the restructuring and design of the survey. It does not occupy space on my hard drive, which makes it available anytime, anywhere. The program tabulates and graphs the results, as it is answered (real time), which contributes to saving time in this activity. The software highlights the highest values in each item, which contributes to the rapid interpretation of the results. It indicates through the use of the highlighter who has answered the survey, which facilitates locating the missing persons by filling it out.
ConsWhen questions are asked with multiple answers and require clarification in the order of the response, there may be a problem. Also when questions related to knowledge are asked and you want to discriminate the first mention (Top of mind) of the rest of the mentions. There may also be problems with open questions, their quantity and how to analyze them
Reviewer Source 
Source: Capterra
June 17, 2018
Najmin A.
Research Assistant
Research, 5001-10,000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 27, 2019

“Absolutely Amazing for Research!”

OverallSurveyMonkey is overall a great program to use for research purposes and I would highly recommend it to anyone who's looking for such a tool. However, when using this, I would highly suggest that users devise plans to be able to promote their surveys on their own so that they can get a high number of participants.
ProsSurveyMonkey is absolutely a necessity for any professional in the research field and those not in it alike. It can serve a vital role for many organizations as it can be valuable in getting feedback or in conducting actual research itself. I have used this myself for research projects where I needed to get input from participants. I've had great success with each time that I've used it and I would highly reccomend it! What I liked the most about this software was how users can add gift card options so that SurveyMonkey can administer all of the reward aspects of projects.
ConsSurveyMonkey is great but one thing that I did not like about it is that it does not do much to market user's surveys on its website. Unless I personally share the link to the survey myself and promote it to the people that I want to participate in it, I often myself with very few people who actually take the surveys. This can be detrimental to projects where I may not have the time or resources to promote it on my own.
Reviewer Source 
Source: Capterra
May 27, 2019
Neffer K.
Graphic Design & Marketing Manager
Education Management, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
November 24, 2018

“Survey Monkey has multiple benefits”

Overall Overall, using Survey Monkey has been a positive experience. I feel as though more places should use a similar model (going through Survey Monkey) to collect information for awards or nominations, maybe even proposal submissions because it was so easy to follow.
ProsIn the past, I used Survey monkey to conduct surveys and get information for projects, experiments, and research. However, most recently it was the platform I used to nominate someone for the American Red Cross Heroes Breakfast. I like that it made it easier to provide all the necessary information that was requested.
ConsOnce I got to the end and clicked 'done' and new survey popped up. There was no 'Thank you for your submission' or any type of confirmation that my information had been captured. I did not like that because it took me 30 minutes to do the nomination and I had type a great deal of content that I would not have been able to retrieve. I was left wondering if it had even gone through. So I went on the Survey Monkey customer service portion of the website (FAQ's) and learned that all entries are recorded and submitted once you click 'done'. That was reassuring, but it would have been nice to not have to go through all of that with simply a confirmation of receipt (and maybe a final preview sheet (of all that I had typed) before submitting).
Reviewer Source 
Source: Capterra
November 24, 2018
Gisela W.
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: GetApp
September 13, 2018

“Functional surveying tool that gets good response rate due to its ease of use by the target group”

ProsSetting up surveys is quick and they look good when you send them out there. If one has planned the survey well, the results can be very effective in motivating for changes in the business plan or strategy. Respondents find the surveys easy to complete quickly. The data sets that are gathered can be filtered and additional features are available for which one has to pay. Even so, when the results of the survey save the company money, one can easily justify the expenditure on R&D.
ConsNo real problems were experienced while using Survey Monkey. To stay ahead in the field, picture survey might need to be included, and also the possibility for updated feedback, or timed responses. For example if I want the respondent to be reminded to respond on a particular question again some time later, to measure a change in circumstances, it would be useful to tag a "sub survey" onto the main survey, without having to set up all the questions again in a second survey. Setting Survey monkey up to be like a "Random Comments and Criticism Help Desk" is being tested by using the original survey and submitting it to a smaller weekly group of customers, but the amount of extra effort is being outweighed by the "norm" of currently "adequate" in-house customer support function.
Reviewer Source 
Source: GetApp
September 13, 2018
Verified Reviewer
Non-Profit Organization Management, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
3/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 11, 2018

“As the name states, this is an easy survey builder but it can be used for a lot more.”

OverallIt really couldn't be much faster or easier to build a simple form when ever you need one with SurveyMonkey. As long as you don't need to collect something like files or payment from the end user, you can and probably should use SurveyMonkey to build your forms. It's a big time saver when you can copy older but similar surveys you often use and the interface is more intuitive than anything else I've used when building from scratch.
ProsThis software has a very straight forward user interface both for the admin and the end users. It is very easy to build any kind of survey with many different question types using just a few logical clicks. Each question you make can be customized in any way you could need. Since this is basically a form builder, you can use it to make all kinds of forms that don't necessarily have to be considered "surveys". The reports it generates are well laid out and it is easy to get different graphs or details out of the data you collect.
ConsIt's almost too simple. Some more customization ability regarding the look would make it better to me. It's a little too obvious you are using a SurveyMonkey form when you see one and having more brand separation would give users a more non-generic feel. No document upload feature limits the abilities but most surveys probably don't need that feature.
Reviewer Source 
Source: Capterra
September 11, 2018
Crystal C.
Studio Operations Manager
Media Production, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
2/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
April 22, 2019

“Survey Monkey for Business”

OverallOverall I love using Survey Monkey over other survey software. I feel comfortable enough using it and I feel I really do get the information I need without having to ask a bunch of followup questions. Great software and will continue to use. Just wish it wasn't so expensive.
ProsI am able to make complex surveys and easily do what I need to do to get the best information I can from surveys. I have made several surveys and am able to do most of what I need with my current subscription. I sometimes need more branching and logic but that is rare. Easy to use and show others how to use.
ConsYou have to pay for anything more than a simple survey and it is expensive. Even more expensive if you want more people to work on them with you. It is also more difficult to change ownership of a survey to someone else unlike other software where you can easily transfer ownership should someone leave the company.
Reviewer Source 
Source: Capterra
April 22, 2019
Shikha V.
HR Manager
Staffing and Recruiting, 201-500 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
March 21, 2019

“Best tool for online survey”

OverallI have had a great experience using Survey Monkey so far. I have been using it for almost 8 years now for my projects and work so it has been great overall.
ProsSurvey Monkey is a platform providing the ability to conduct surveys and polls online thus making it easy to get the opinion/feedback. I have been using this tool since my college days when I had to conduct surveys for my research projects. It offers the option to create surveys as per your requirements-employee feedback, customer satisfaction toward a product/service, etc. The surveys play a great role and holds value in strategizing company's plan. I was an HR student in college and conducted lot of surveys related to employee satisfaction and few surveys related to organization psychology. I still take quarterly feedbacks from my employees towards the company policies and procedures. The report generation is extremely easy and the detailed reports provide a wider perspective of the response. I can send the same survey to large number of people at the same time. It also facilitates creating a specific group for every survey based on the requirement. It offers tool to enhance the display of your survey and offers animation as well which makes your survey more appealing
ConsI have used the trial and the paid version of Survey Monkey. The free version does not allow you to download the reports, which is the biggest limitation because you cannot determine what the report looks like before paying for this product. The trial version could be better.
Reviewer Source 
Source: Capterra
March 21, 2019
Harish J.
Business Development Manager
Consumer Goods, 10,001+ employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: GetApp
July 11, 2018

“An outstanding tool to prepare simple surveys.”

ProsThe application is easy to use and helps you attain in-depth information from the audience. It's a very straightforward platform where you can just upload and edit your questions. Superb reporting feature is available where analyzing is done by graphs and charts and you can export to spreadsheets or pdf format, and also space is given for writing out detailed responses. The tool is very cost effective. There is this skip option that respondents can use for skipping questions that don't apply. You can send unlimited questionnaires by using the professional version. Great customer service and support team is another plus. You have a variety of ways to collect information from the customers like via mail, sending them a link or facebook. They autosave all your past surveys, making it easy to track those surveys. You can send follow-ups to respondents who have missed to fill up the questionnaire.
ConsThe software supports only a few languages. Including video to a survey is not as easy as other stuffs. Difficult to create complicated surveys with complex skip and quality checks. Attentions check system is not as best as those we see in some other survey apps.
Reviewer Source 
Source: GetApp
July 11, 2018
Katherine F.
Head of Sales
10,001+ employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
3/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: SoftwareAdvice
January 18, 2018

“Excellent interface and composition.”

OverallSurveyMonkey has benefited me a lot in conducting surveys for my company, previously the opinions we received were not to our liking and since we started using SurveyMonkey, we have noticed a reasonable and excellent change to our response statistics.
ProsWhat I like most about SurveyMonkey is the excellent interface it has, for a while SurveyMonkey did not have the same interface, the previous one was ugly and very unpleasant, thus causing discontent for me when conducting surveys. Since the interface was changed, I have now made progress in the comfort of my work and the surveys I do are more appropriate to the opinions I seek.
ConsAlthough SurveyMonkey is an excellent software and that helps a lot in the creation of surveys, I have not yet been able to afford the high prices it has in its last memberships, I would like SurveyMonkey to reduce prices considerably, would be a very accessible advance for all.
Reviewer Source 
Source: SoftwareAdvice
January 18, 2018
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Brian O.
System Administrator
Education Management, 501-1000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 12, 2019

“SurveyMonkey is the perfect survey tool for business assessment”

OverallI can generally comment that with SurveyMonkey you have got everything under control such as you can tell whether your stakeholders are satisfied with your services and also it allows you to assess the crucial areas you need to improve in order to be as competitive as possible. this magnificent tool helps to improve collaboration between different stakeholders for better success of the business and better service provisions.
ProsSurveyMonkey monkey is a cool tool to use because it enables me to structure my own questions that can help my organization to assess its progress as well as knowing the areas that they need to focus their attention in order to improve its productivity and thus increase profit. This software is user-friendly and is easy to manage. I also like this tool because it generates feedback from customers and other stakehokeholders concerned to ensure the business is competitive. it makes it easier and cheaper collecting data online unlike moving around with questions and documents to be filled which in my opinion is very time-consuming.
ConsThe premium version of SurveyMonkey is quite expensive to deploy and maintain. another thing is that the free version has got very limited functionalities and allows very few questions and responses.
Reviewer Source 
Source: Capterra
June 12, 2019
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Steven M.
Operations Support Specialist
Financial Services, 501-1000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
May 23, 2019

“A simple way to capture your most important data”

OverallSurvey Monkey was much better than the homegrown tools and other software products we had attempted to use before. The main feature I liked was how easy and simple it was to setup a survey and to get that survey sent out. The second feature I liked was how easy it was to analyze and interpret the data from the survey and to compare that data with future surveys taken.
ProsSurvey Monkey made it extremely easy to create interactive surveys for our employees and for our customers so that we could capture both qualitative and quantitative data. Survey Monkey then provided a very easy to use interface to access and examine the data that we received so that we could make the relevant decisions moving forward.
ConsThe most challenging thing we found was tying the survey information back to a person to follow-up with them on their responses. While some surveys were anonymous we found that in general the way the data was provided to us did not allow for an easy way to connect the data back to the person who submitted it.
Reviewer Source 
Source: Capterra
May 23, 2019
Nicole F.
HR leader
Legal Services, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
April 25, 2019

“Changes to paid model are painful”

OverallRelatively quick, easy and cheap way to send basic surveys to your population. However, if you are looking to do something more robust, highly recommend getting a different tool that has better features, functionality and automatic analysis.
ProsPretty quick and easy to set up a survey, send it out and get simple data and information. They always add new features so the software is able to do more and more over time.
ConsAs they make changes to their paid model, they are implementing painful controls (like IP tracking) and a code verification process that is frustrating. It works in theory but, for companies that mask and constantly change IPs, this means you'll constantly be sent new verification codes to login and, unfortunately, the verification codes go to a systems administrator, not to you. This means that what was once a simple login process is now cumbersome and will slow you down, potentially daily. More and more features like this are being added and make the product frustrating to use. They've also made it difficult to customize and export reports when, previously, a few clicks and you were done. They've tried to enhance reporting to give you more chart options but the usability of the product has worsened as a result.
Reviewer Source 
Source: Capterra
April 25, 2019
Verified Reviewer
Education Management, 10,001+ employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 23, 2019

“SurveyMonkey Experience”

OverallWe have a regular need to get to know our clients opinions regarding several events that we host for them, such as conferences, courses, etc. It is important for us to have access to a platform that allows us to create several surveys without investing too much time or effort on it, and that allows us to easily review the results as well. SurveyMonkey has been a very useful tool to achieve this, and it is really easy just to send the link to the survey to our clients and customers. We are satisfied with the tool so far, would definitely keep using it and recommend it.
ProsIt is easy to use and does not take too much time or effort to create a survey, neither to check the results of one. Even the trial mode is very complete and useful. You don´t need any kind of previous experience to use it, like programming skills or anything like that. It is very intuitive and it takes you step by step in the process of creating your surveys. If you have a regular need of this kind of services, the membership is not that expensive and is worth paying it.
ConsThe trial version is limited to 10 questions per survey only, other functions are limited as well. There are a varity of templates to use but they are not very flexible or easy to customize, even with a membership.
Reviewer Source 
Source: Capterra
April 23, 2019
Verified Reviewer
Sporting Goods, 501-1000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Features
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 7, 2019

“Quick Easy and Fun”

OverallWe love SurveyMonkey and have been using it for years. We use it internally, externally and even in our personal lives.
ProsI love being able to quickly throw together a survey and send it to my team. We use it for everything from gathering internal feedback on our latest presentation to surveying our customer base on their experiences with our site or products to asking teammates what they want for lunch. The mobile view is excellent and super convenient. We use SurveyMonkey on a daily basis.
ConsOne of the only issues we have with SurveyMonkey is the price. There are other free tools available that do basically the same thing, but are not as robust. I understand the need to charge for it, but when the competition is offering free solutions that offer almost the same thing you do, then I can see the need to lower your price.
Reviewer Source 
Source: Capterra
March 7, 2019
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Austin M.
Donor & Community Engagement
Philanthropy, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 8, 2018

“Ideal for fast collection of data”

OverallSurveyMonkey simplified a lot of form collection that we used to do. It is also fairly mobile friendly. It has changed how we view and collect information, as well as how we present it. We engage clients and partners easily 2000+ times using SurveyMonkey in a given year and will continue to do so. Without it, reporting data would also be difficult. We have the gold level plan and use it for everything. It is one of the best bang for buck possible.
ProsWe use SurveyMonkey for a lot. Any time we need to quickly poll staff or clients - we quickly create and send a SurveyMonkey. We have even built the program into our regular processes - instead of collecting forms from multiple partners or organizations, we use a repeatable SurveyMonkey.
ConsIt is hard to create a budget form on SurveyMonkey - you really can't mix it with excel too well. SurveyMonkey may have to try a little harder to compete with other form software.
Reviewer Source 
Source: Capterra
February 8, 2018
Eduardo R.
Head of Sales
1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
2/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: SoftwareAdvice
January 19, 2018

“Ease with which the baselines.”

OverallSurveyMonkey has benefited me a lot at the business level because I have been able to provide very good opinions for our company, I have been able to provide very well qualified and well-explained opinions that make our work status progress.
ProsWhat I like the most about SurveyMonkey is the ease with which the baselines are created, so that various things can be inserted into the survey, such as videos, images and many other things that supplement the survey and make it have a result of more feasible opinion, the ease with which the surveys are created in SurveyMonkey is unmatched, has a very well formed platform that grows comfort.
ConsThe SurveyMonkey prices are very expensive, I would like SurveyMonkey to reduce the amount of money appropriate to buy the Premier plan, the last one in the list, in order to have a better and easier access to those features and the benefits that this subscription brings . I would also like SurveyMonkey to develop PC software, to get better survey control and better synchronization.
Reviewer Source 
Source: SoftwareAdvice
January 19, 2018
Verified Reviewer
Medical Practice, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 19, 2019

“One of the best programs for performing large data counts without a lot of money invested”

OverallI used this several times in grad school and found it very helpful for obtaining information to pare down my topic and to determine locations based on responses. I've used it when setting up teaching classes to determine what information a specific group would like to have presented on a day class. I have also used this as someone who set up a nonprofit to assist me in finding the most useful places to expand the benefits I could offer given limited resources. The information gathered I inputted into Excel and then added cost/analysis ratios and other work to complete the determination but SurveyMonkey was a fantastic first step in a very rural setting to locate pockets of need.
ProsThis program is flexible enough that it can be used for graduate students gathering data, professionals who need to obtain survey/poll information, or smaller groups or individuals who need a basic program to reach out for something as basic as options for a date for an upcoming meeting date for a local event. The information can be downloaded and inserted into major market spreadsheets for computation and analysis.
ConsThe program does allow for anonymity of people who respond to a specific survey but there is not an easy way to determine if the users are indeed unique and completing the questionnaire one time or several.
Reviewer Source 
Source: Capterra
May 19, 2019
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Kristen H.
Registrar & Director of Academic Services
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
2/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
May 7, 2018

“Easy to use and brand for your specific application”

OverallSimple to use and appreciated the discounts for non-profit users.
ProsWe use this software for many different things - internal and external constituent satisfaction surveys, research for new products and other areas where we want to collect anonymous information. The surveys are very simple and intuitive to set up and contain almost unlimited ways in which to pose questions and receive feedback. Reporting is very easy and you can 'slice and dice' the data in many different ways, set up filters, export to pdf and excel quickly and easily. You can also add your own branding to the surveys, home pages etc.. to make them more customized. I also like that you have the option to embed a link to the survey in your own communication or have the software send and track open rates for you.
ConsWe use this software quite extensively for an organization of our size (about 100 surveys every three months) and my only drawback is that it seems fairly difficult to organize and find old surveys. You can set up folders but the home screen still shows all of the surveys in a long list that you have to scroll through.
Reviewer Source 
Source: Capterra
May 7, 2018
Catherine C.
Marketing Director
Consumer Services, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: Capterra
July 26, 2017

“Survey Monkey is a great asset to our customer care!”

OverallWe have been able to easily put together surveys for events that offer CPE credit, contact updates for our customers, gather information for prospects, get feedback from events, and create surveys for health checks. One of the other great things we have been able to do is create a survey to send to customers before they complete a case study so the marketing department has a great understanding of the company going into the interview.
ProsThe ability to quickly make surveys that are brand appropriate for our customers to collect information. SurveyMonkey has an integration with Hubspot which allows information to flow back into a customer's profile. The questions are simple to make as well as change out to different styles such as dropdown, star rating, fill in the blank, etc. The responses are easy to filter through once you recieve them. There are templates to use for basic surveys or you are able to create your own from scratch. I tend to create my own since we typically want speicifc wording. They make it extremely easy to share on social media as well if you are looking to get responses from a general audience or use it as a prospecting tool.
ConsThe only slightly negative thing I have to say is that it took a minute to understand who to create a survey from scratch. Invest in getting to know the product before working to create something under a timeline!
Source: Capterra
July 26, 2017
Gopal R.
Managing Director
Professional Training & Coaching, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
November 3, 2016

“Excellent on-line survey tool”

OverallAs a sales performance improvement coach, trainer & consultant, I needed a way to automate the often tedious administrative job of sending and collecting the pre-workshop assignments that provide much-needed input to shaping the client's workshop and selecting the opportunities on which the group will work during the session. SurveyMonkey came to the rescue 10 years ago by providing an on-line platform in which totally customised surveys could be quickly designed, deployed + monitored and followed-up easily and effectively. Clients were delighted with the information provided to them as feedback and workshop participants enjoyed comparing their own responses to those of other participants, and in large organisations, normed with other groups. Over the years, SurveyMonkey has added numerous features and capabilities including excellent graphing and data sorting, as well as response purchase from selected target audiences. This allows for even better reporting and data presentation to clients, enhancing the value of our services to them. Prices have indeed gone up over the years, but the overall value for money is still very good.
ProsEasy-to-use | intuitive | fully web-based with no client to install | compatible with nearly every browser and ability to reach respondents even behind complex corporate security without compromising that at all.
Recommendations to other buyersUse the free subscription to test the platform for your specific needs.
Source: Capterra
November 3, 2016
Luke T.
Software Quality Assurance Tester
Information Technology and Services, 201-500 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
May 23, 2019

“Prepare a survey easily and quickly.”

OverallIt is a very useful application today, especially when conducting product tests, it is necessary to conduct a survey so that the degree of customer satisfaction can be measured as well as possible discontents or failures that may arise in the products or services provided by the customer organization.
ProsA key aspect is the easy use in which it can be managed for the development of the survey, it reduces costs since everything is done digitally in which the survey can be sent via email, the interviewer can handle the survey exercising the necessary control about it , using security protocols as a password and to edit or improve some aspect of the survey, in relation to the same has the various tools in which allows you to give a simple order of the questions and another important aspect the interviewer can know which people have completed and who does not.
ConsIf the user has used a basic subscription, the interviewees leave questions without answering, this affects in a significant way the variables to be studied, the aspect of the subscription must be considered a lot and that it is more complete plans according to the type of surveys and results that You need to analyze.
Reviewer Source 
Source: Capterra
May 23, 2019
Verified Reviewer
Information Services, 10,001+ employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
5/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
March 4, 2019

“A standard for surveys”

OverallAssessing user satisfaction with software tools, market research, and contest surveys. It's a great tool for any kind of user assessment.
ProsMy team has used survey monkey for a few years. It's fairly easy to use, has all the question types you would want, customizable etc. It works well on all device types and the analytics are straightforward and easy to use.
ConsThe design options and templates can be a bit hard to get setup well. Once they are configured, it's easy to use them for any number of surveys. Recently we have had trouble with some of the surveys loading slow. Support has been quick to respond, but has not solved the problem yet. Some changes to the user account structure has pushed many customers into a higher pricing tier or in our case, caused us to reduce the number of seats.
Reviewer Source 
Source: Capterra
March 4, 2019
Elena C.
Employee Engagement Manager
Management Consulting, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
February 26, 2019

“Customer Service is EXCELLENT”

OverallEXCELLENT. EXCELLENT. EXCELLENT.
ProsOur company just recently switched to Survey Monkey and there has definitely been somewhat steep learning curve as we figure out how to design surveys to have results calculated and formatted in the way that works best for us. Overall the software is easy to use interface-wise and I know once we get the hang of it it will be a snap. But the purpose of this review is to commend their EXCELLENT customer service representatives. I have had to call/annoy their team about 15 times and they have taken tons of time to walk me through my questions. If they aren't 100% sure of the answer off the bat, they find it for you. You can tell they are actually dedicated to making sure their software works in the best way. They are survey nerds ... in the best way possible ... and clearly believe in their product. I've had them follow up with personal emails and links to interesting information they've found that might help give you more info/background on whatever you were asking about. With our enterprise account, we have the option to get a phone call from them and they always call promptly, are friendly and super helpful. I really cannot say enough good things about their team.
ConsThere are some results format options that aren't available, but again, I think we just need to get over the learning curve and it won't be a problem.
Reviewer Source 
Source: Capterra
February 26, 2019
Dina M.
Manager
Education Management, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
September 25, 2018

“SurveyMonkey Bottomline ”

OverallSurveyMonkey is a great platform if you are not looking for too many free options. Overall, it is easy to use and gets the job done. I would highly recommend paying for a plan to get most out of the software. Depending on your needs, it might be worth it to pay for it.
ProsSurveyMonkey is easy to use for basic data collection. If you want to create and administer a quick survey that has up to 10 questions, then it will do the job for you. It's free and you can get about 100 responses at the most for the basic plan. However, if you are looking to collect more robust information from your clients or an audience, then you will need to pay for a better plan that can give you a lot more concrete data.
ConsThe free edition is so basic that it is not worth it for those of us who want to build robust surveys and collect meaningful data out of participant responses. It would be great it the basic edition had more options, such as access to logo additions and URL links without an extra added fee for what is considered to be a basic survey. The platform itself is easy to use but the functionality of moving questions up and down can be somewhat inconvenient at times.
Reviewer Source 
Source: Capterra
September 25, 2018
Verified Reviewer
Higher Education, 1001-5000 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
3/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 12, 2018

“Professional research results with no hassle”

OverallSurveyMonkey is an easy to use and easy-to-distribute way to get much needed information from our student/faculty/and staff. This information is imperative to our end-of-year reports, which then inform the college's entire strategic plan.
ProsIn higher education, we are always looking for student, faculty, and alumni feedback to try to better the services we have in our facility. With SurveyMonkey, we can create multiple surveys to canvas many of our needs. For example: set a student with a laptop and free coffee up in the lobby and ask students/faculty/staff to fill out a "building satisfaction survey." Another great use: sending a follow-up survey to clients after they have held an event in our facility. SurveyMonkey gives us great feedback either way, which we can then use in our annual reports. SurveyMonkey makes it easy with lots of templates, so even the lesser-tech-savvy employees can get a general grasp on what's going on. The ability to alter the templates to suit specific needs is ideal.
ConsBudget is a growing concern at our institution. Although there is a basic package, the advanced options can certainly take a chunk out of our dwindling budgets. Although SurveyMonkey accomplishes exactly what you need it to do, more (or at least easier) integration with other programs would go a long way.
Reviewer Source 
Source: Capterra
July 12, 2018
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Chandan P.
Business Owner
Information Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 17, 2019

“Making dissertation easy for students”

OverallHelpful tool to get audience insight through social media/blog.
ProsWhile helping students prepare for their dissertation, we recommend Survey Monkey. It helps them gather data for their case study. Also, preparing questionnaire becomes easy with recommended questions that just needs to be slightly customized. Sharing survey on social media and personal blog too is easy and convenient in addition to a professional look. Students now say that they find it easier to prepare content for their dissertation/research study.
ConsNothing to complain except there is always a desire to get more for free. 10 questions may not be sufficient for an in-depth survey leading to preparation of dissertation and so one needs to go for a paid plan.
Reviewer Source 
Source: Capterra
February 17, 2019
Verified Reviewer
Information Technology and Services, 51-200 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
October 9, 2018

“Best preferred survey platform to create surveys forms or assessments instantly. Value for money!”

OverallReally easy to create share and generate reports and visuals based on the data collected. A great platform to use!
ProsThis software platform compared to its competitors like Qualtrics and SoGoSurvey offers a better User Interface and a smooth end-to-end product flow. It is really simple to create surveys and assessments in this platform and distribute and generate reports based on the data collected from participants. The overall usability is also pretty well thought off! I would love to appreciate this tool for its simplicity and it's user-centric focus as it keeps the most important features used by the public in mind. If you wish to purchase this, there are various packaging options too and it's a real value for money based on the features the package provides and based on your requirements. For an Indian, I would definitely recommend this tool.
ConsThe support team is really obnoxious! There are a lot of issues noticed at times and when we try connecting with the support, we don't hear instant feedbacks or resolutions. I personally believe SoGoSurvey does a wonderful job in this regard. Most of the features are missing as compared to its competitors making this a less preferred tool for k12 schools or other areas.
Reviewer Source 
Source: Capterra
October 9, 2018
Verified Reviewer
Marketing and Advertising, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 1, 2019

“It has never been easier to create engaging surveys!”

OverallI can quickly collect valuable user insights to improve my business.
ProsI love how simple it is to create and design surveys using SurveyMonkey. I love that team members and clients can easily and quickly learn how to create their own survey forms for collecting feedback. There is no previous programming experience or prior software experience required to use this software. I love that the survey forms created are so user-friendly. Clients and team members actually enjoy giving feedback when filling out our surveys created with SurveyMonkey. I love how easy it is to customize surveys for different branding purposes.
ConsI always like seeing additional updates and design templates.
Reviewer Source 
Source: Capterra
May 1, 2019
Anum Z.
Owner
Photography, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 28, 2019

“Free Online Survey Tool!”

OverallOverall, its great to create surveys that will be responded to within minutes by the target audience.
ProsSurvey monkey allows me to quickly create professional surveys and makes it easy for people to respond to them. Surveys that look simple and can be easily responded to translates into more feedback from target audience. What I love most about Survey Monkey is the templates and designs available which makes it very easy to design professional looking surveys. Again, if the surveys do not look appealing and professional people would not take the time to respond to them. The best feature of SurveyMonkey is that it allows you to filter responses so that you only receive response from your target audience. For example, if I am looking to survey people between the ages of 20-30, the first question would ask the respondent is they meet that criteria. If the answer is no, they would be directed to a thank you page without having them fill out the survey. This saves everyones time!
ConsIt requires some trial and error to figure out the different set up of the questions. It would be nice to have definitions for each of the different set ups allowed. The SurveyMonkey branding is included in all of the surveys - whether you chose the free service or paid. This may impact the number of responses as people might assume that their personal information might be going to a third party.
Reviewer Source 
Source: Capterra
February 28, 2019
Verified Reviewer
Education Management, 501-1000 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 6, 2018

“Surveys Made Simpler”

ProsSurveyMonkey's surveys are very easy to make. With a wide variety in the type of questions you can use, and the sheer number of customization options for surveys, SurveyMonkey's surveys are top notch. The survey interface itself is beautiful. It's sleek and modern, and is easy to navigate, even for first time users. SurveyMonkey has allowed my company to receive feedback from customers, which has allowed for us to improve our customers' experience. SurveyMonkey played a large role in allowing for this improvement to happen, as it was the software we used to collect data from our customers.
ConsThere are basically no cons to SurveyMonkey. It's very easy to create new surveys, and get them out to customers. The design of the surveys are modern and clean. I recommend SurveyMonkey for any company that wants more insights into their customers.
Reviewer Source 
Source: Capterra
August 6, 2018