Average Ratings

176 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $26.00/month
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • SurveyMonkey
  • www.surveymonkey.com

About SurveyMonkey

Enables anyone to create professional online surveys quickly and easily.


SurveyMonkey Features

  • 360 Degree Feedback
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Distribution
  • Embeddable Survey
  • Kiosk Survey
  • Mobile Survey
  • Multiple Question Types
  • Offline Response Collection
  • Online Survey
  • Paper Survey
  • Phone Survey
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video
  • Templates

SurveyMonkey Reviews Recently Reviewed!

Great tool and easy to use

Oct 18, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ease of use is fantastic; the variety of themes and question suggestions make it a breeze to customize to my exact wants.

Cons: Some of the questions cannot be edited on mobile so they require a laptop/desktop which can slow down progress.

Overall: Insight from customers

All my business feedback stay safe

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The most important thing a could tell about this software is: is one of the most simple aplication that a have tried.

Cons: After you finish an application (a user interface) the application go to a feedback page, that page give a feeling: and now? What I have to do?

This is a great product and I find it easy to use. The reports generated on the back end are good.

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use. It is quick and the drop down menus really help to get the survey ready to go. I also love the flexibility to be able to email or invite people to participate.

Cons: If I have to adjust the graphs/charts generated, it's a little bit difficult. I use the upgraded version, so if I don't use it for a while, I hate that I am still paying for it.

Overall: An easy way to collect opinions or generate ideas.

My experience is positive to know that there is a simple and efficient survey application available

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ability to present options to a group to make a decision that allows individuals feel like their input in valid and the process is fair.

Overall: It is a software that I can implement for decision making throughout a group by presenting multiple options and selecting the best overall.

Excellent Survey Tool

Oct 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It is a very easy-to-use, intuitive survey tool even for non-technical users. It helps us to collect different survey results from training feedback to customer comments to partner feedback.

Cons: Sometimes I think the way how you can structure or ask a question is a bit limited, I wish there would be more customization available.

13f74631ca1d37bc96a185f5adbf9d49

The free version is a great intro to the tool

Oct 09, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: I have to applaud them for making the basic services free. I used Survey Monkey in college and carried it with me into my first job.

Cons: There is limited customization available though it may improve at hight price points, I'm not sure.

Very useful

Oct 09, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very useful for polling people and getting feedback in MS Excel format. You can then make graphs etc of your findings

Cons: We used the free version but it can get expensive to get licenses for long term. Otherwise nothing bad to say

36a7a5d3080cff8c83474913d2e5a43f

Great easy survey tool

Oct 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: With Survey Monkey, it's very easy to set up and send out surveys. The surveys are simple, and the templates are a great starting point. Changing colors is easy.

Cons: I do not believe you can add photos to surveys. Can't hide survey monkey surveys from search engines.

Free and very useful

Oct 05, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We used this tool for a quick poll of what fellow colleagues preferred on some office related matters. It served us well and the data was easy to view in excel`

Cons: Not sure about the data security. We were not able to use it as a long term survey solution due to security issues.

SuveyMonkey provides a solid survey administration experience.

Oct 04, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like how easily I am able to customize the entire survey -- changing the background, hiding their branding, so many options for question types.

Cons: I think their domain has been flagged by a lot of spam filters in businesses. Not all of my messages get delivered to the inbox, no matter what the settings are.

Overall: Easily able to gather feedback from participants in services our company provides

We use this program to receive reviews after festivals

Oct 03, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I like to receive streamlined feedback from my volunteer teams - Survey Monkey provides that. The ease of use is friendly to the users.

Cons: Honestly, I don't love the name! I feel like it turns people off to filling out the survey and taking it seriously. I also feel like multiple choice options can be blown over quickly.

SurveyMonkey is great for researchers and anyone conducting primary research

Oct 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love the ability within SurveyMonkey that I can customize the survey questions and use advanced research logic.

Cons: There's quite a lot of information and customization needed before getting a survey or other research up and running.

I use this for product survey at my job.

Oct 03, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It is pretty user-friendly. The help could be a little more intuitive. It is not too difficult to construct the survey and brand it to fit your needs.

Cons: It should be clearer how the scoring will work before you open the survey for users to take. It should be clearer how users can opt out of taking the survey.

We use Survey Monkey for a variety of surveys throughout our organization.

Sep 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is quick to set-up and user-friendly for those who aren't super experiences with creating surveys. The copying of old surveys is a great function to have.

Cons: With the latest upgrade I feel like it is less intuitive to download results. It has taken us a little longer than I would have liked to figure out how to get the results we want.

Zero Customer Support, Great for short, simple surveys. Anything where data matters.... not so much

Sep 20, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: Simple surveys are easy to bang off and send out. So long as you just want to have a straight forward survey to get an idea of general opinions on things, it works fine.

Cons: anything over a couple pages or with "skip logic", etc provides really crumby data as it is very difficult to pull valid correlations. Also, Unless you pay the PREMIUM version, all others do not get chat, phone or any other support. Just email. They don't even have video tutorials or screen shots in their help center. POOR customer service. Poor Support. We were on a paid plan but why would we ever upgrade further if we can't even send off a proper survey and get support to set it up the first time.

Overall: Wasted my time and no refund policy even though we did all we could to get it working for us and they gave no support

Excellent

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I needed to do a quick survey to my customers and it was very easy. They have very useful information for someone like me who didn't know how to design a survey. Great working tools for a free plan.

Cons: It was a little annoying to upload the email listing, it could be improved. It took me almost 1 hour to figure out why my CSV file was not being imported.

Overall: I need to do surveys to my business from time to time, but not regular. So having a free plan that works its great.

Usable, powerful, customizable, can be expensive and less than transparent in pricing

Sep 15, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: SurveyMonkey is easy to use and offers you more options for customization and panels than any other provider.

Cons: It can be pricey, and their pricing model has gone through a lot of changes (that may be evening out). Best used when cost is not an issue.

Confused by new design and features

Sep 08, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: SurveyMonkey has been a reliable tool for surveys at almost every job I've had in the past 8 years. People are familiar with it, and it is relatively easy to create surveys and get basic analytics.

Cons: I've been really thrown off by the latest release of features where SurveyMonkey changed their whole layout. I can't find anything, can't figure out how to search for it, and have been frustrated by the changes. Perhaps I missed it, but when rolling out such a major "renovation" it would have been nice for them to notify their customers and provide a short video of "here's how to navigate all the new stuff."

Super easy to use and get results

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's very easy to setup a survey and start getting results right away. The interface is simple to use, and gives you options for different types of questions. You can get reports on the answers, and there's even a free version to use.

Cons: The free version limits some of the options, but it's free, so that's to be expected. The reports are helpful, but could be more robust.

Overall: We get a lot of use internally with this product. It helps us get feedback from within the company about all kinds of things, and survey takers can remain anonymous.

We use SurveyMonkey for many internal surveys of associates. It is a simple tool that we use often.

Sep 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to use, all the features we need, affordable, great customer service that is always available when we need it.

Cons: Branding is not customizable, looks unprofessional for an enterprise-scale organization, features are limited.

Internal and external surveys

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use and produce surveys that capture all the information we are looking to collect from our internal team and current or prospective clients.

Cons: Have not had too many issues with using the survey. Still working on how to send same survey multiple times to same user.

Great for getting reader surveys, although somewhat limited in functionality and setup.

Sep 07, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Being able to set up our own survey, input our own questions, and then send out the link to our readers is a great way to get feedback, information, and statistics for magazine stories

Cons: The setup format for creating the surveys is somewhat tricky/confusing. Sometimes ideas we have for setting up a question and it's responding choice answers is difficult and takes more time to figure out.

Overall: Being able to reach our readers and get their feedback and thoughts on particular subjects or information.

I used the service to survey employees in my company

Sep 07, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy of use. I was able to easily create a brief survey and send it to folks within my organization.

Cons: Limit on number of people you could send it to for free. At one point, I wanted to expand the list of recipients and was unable to without having to pay for it. Luckily, my IT division had an account and we were able to expand the list of recipients.

Overall: Quick results

SurveyMonkey in a Nutshell

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is very easy to construct and customize the survey to the particular audience that you're wanting to target.

Cons: The only Con is that the question might not get as deep as you'd like. You tend to one to have generic questions to get the audience to answer as quickly as possible without having to spend tons of time on it. If you start making every questions open ended, you run the risk of the audience getting turned off by the information in front of them.

Overall: It is very easy to create a set of questions and get a response quickly. Generally you see a survey paired with an incentive to get the audience to fill them out. With SurveyMonkey, it is all about Law of Averages. The more you send out, the better you penetration rate will be.

Great service, no matter what you're looking to ask!

Sep 06, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: This survey platform is easy, free (although they do offer a premium product), and well-done. Even as a newcomer, you'll be able to understand how to write a survey.

Cons: If the survey is a bit longer and more labor intensive, the organization of your questions becomes difficult to understand. I'd suggest a graphic that helps explain what the pattern of your survey is - kind of like a flow chart.

Great tool to get feedback from our audience.

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We use it to create surveys to consumers, companies and professionals. It is easy to use and to customize.

Cons: I'd like to have more options to customize the surveys. I'd also like to see more design options to adapt to my audience.

Great tool for collecting feedback!

Sep 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: Survey Monkey allows you to customize your questions to fit your needs. You can select different types of responses (multiple choice, open response, etc) to collect exactly the information you are looking for.

Cons: Sometimes the way that data is displayed once all responses have been collected is difficult to pull insights from, depending on the types of responses you ask for in the survey. Great for quantitative data, but not great to summarize qualitative data.

CREATING A SURVEY WAS PRETTY EASY

Sep 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: WHAT I LOVE MOST ABOUT SURVEY MONKEY IS THE EASE OF USE. I CREATED A SURVEY IS ABOUT 30MINUTES FOR THE FIRST TIME.

Cons: WHAT I LOVE LEAST IS THE LIMIT ON THEIR FREE PACKAGE EVEN THOUGH THAT GOES WITHOUT SAYING. I LOVE THE APP.

Overall: One of the benefits from this software was being able to create a survey in 30 minutes or less and actually being able to deduce a lot. And i simply used the free version. I am definitely using a paid service for my next survey so i can get a more comprehensive report.

No nonsense survey tool, works for most basic & simple surveys

Aug 16, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It is a strong brand for a survey. You hear people say 'shall I sent you a surveymonkey' and everyone will know exactly what is required. It is simple for people filling out the surveys, and the visuals are nice, clean and clear.

Cons: It is not very user-friendly when creating surveys, it would be great if you could easily copy the format of the questions + answering options, instead of manually copying a question and adjusting the title. A bit of machine-learning would make a lot of difference here. What I think would be a great addition is if, like Perception from UltraPro, you could also do a bit of analysis on qualitative text-based questions. E.g. sensing the mood in the respondents.

Overall: Many interesting insights from the population, easily stored and clearly tracked. It is a very simple tool, with clear cut benefits to meet the needs of getting feedback from your groups or collect input on broader themes.

Very Easy to Use! I use this software to gage the satisfaction of my yoga retreat clients.

Aug 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This software is very easy to use and can be tailored in so many ways. You can change the colours to match your overall marketing look. There are suggestions for questions you may want to ask.

Cons: What I like least is that there is not enough people that know about this software and preform their surveys on Facebook. Not thorough enough.

I have used this to get ideas for upcoming events and for feedback on past events.

Aug 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: SurveryMonkey is very affordable and offers a very easy to use interface to make taking surveys and questionnaires efficient.

Cons: Getting feedback from surveys and questionnaires is okay but could offer more options on how they are packaged or analyzed.

Nice and easy to use survey tool review

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: SurveyMonkey is free..
It's easy to use.
It has multiple options that you can easily setup.
Multiple options to set up questionnaires.
This is quite a useful analysis tools that we enjoyed using.

Cons: The setup took a bit longer than expected. It took a minute to understand how to create a survey from scratch. I would recommend that you take the time to invest getting to know the product before working to create something under a time-line! Plus the advertisements that pop-up under the free version can be a bit annoying. Plus do not use the free version if you are looking to create more complex surveys.

Overall: The greatest benefit is that SurveyMonkey is a tool that most people are familiar with in the PR world, and so it has become a standard software throughout the industry. SurveyMonkey gives us an easy to use assessment, so we can provide our clients results.

Used this software to create internal survey.

Aug 08, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: It was easy to create and manage the content. Software help was easy to follow and provided enough instructions.

Cons: Having to pay for this product. It was something that could have been done internally for zero cost.

I have used thus software a few times to create various surveys

Aug 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The features that I enjoy the most about this software include: ease of use, pricing, multiple applications

Cons: There are no cons that I can think of at the moment. Every time that I have used the software I have had a smooth experience

SURVEY MONKEY WAS EASY TO USE

Aug 08, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: SURVEY MONKEY COMES IN HANDY FOR SMALLER BUSINESSES. IT IS FAST AND QUICK. IT HAS NEVER CRASHED ON ME. I USUALLY DO SURVEYS ON THERE AND NEVER HAD A PROBLEM COMPLETING THEM.

Cons: IT CAN LOOK A LITTLE MORE ADVANCED. THERE ISNT MUCH NOT TO LIKE ABOUT IT. ITS ONE OF THE BEST SURVEY COMPANIES AND MOST COMMON ONE I KNOW.

Survey Monkey is a great asset to our customer care!

Jul 26, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The ability to quickly make surveys that are brand appropriate for our customers to collect information. SurveyMonkey has an integration with Hubspot which allows information to flow back into a customer's profile. The questions are simple to make as well as change out to different styles such as dropdown, star rating, fill in the blank, etc. The responses are easy to filter through once you recieve them. There are templates to use for basic surveys or you are able to create your own from scratch. I tend to create my own since we typically want speicifc wording. They make it extremely easy to share on social media as well if you are looking to get responses from a general audience or use it as a prospecting tool.

Cons: The only slightly negative thing I have to say is that it took a minute to understand who to create a survey from scratch. Invest in getting to know the product before working to create something under a timeline!

Overall: We have been able to easily put together surveys for events that offer CPE credit, contact updates for our customers, gather information for prospects, get feedback from events, and create surveys for health checks. One of the other great things we have been able to do is create a survey to send to customers before they complete a case study so the marketing department has a great understanding of the company going into the interview.

Nice intuitive free software to set up surveys and questionnaires.

Jul 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Its free.. It's easy to use. Has multiple options to set up questionnaires. Quite useful analysis tools too.

Cons: The advertisements but this is expected from the free version. Could do with a visual refresh as the interface has stayed largely the same over the years.

Easy to use survey platform

Jul 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We use SurveyMonkey for our customer satisfaction survey. It is very easy to setup and price is reasonable if you are a normal user.

Cons: Once you get to advanced setup, it gets a bit trickier. We had a hard time extracting data via the API as the structure is quite complex. Also, to have direct access to the API, you need to be on the Platinum plan, which is a massive jump in cost.

Super simple, flexible, well-respected, and good value

Jul 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I really like Survey Monkey as a survey platform. The first tier paid service plan is all we need, giving great flexibility, easy-to-use interface.

Cons: I really have no issues with the Survey Monkey platform and don't have any cons to share. I think they do a great job.

SurveyMonkey is a great product for simple surveys

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like how easy it is to use, and how you are able to create surveys from scratch, or use an old one over and over again as a template. I also like the notification features so you know when results are coming through. The UI on the survey creation page is very easy to navigate. All of this with a fairly easy price.

Cons: Some of the advanced features can be harder to use if you don't use this product on a regular basis. Some additional functionality could be added to incorporate different types of questions and polling. A better reporting feature would be nice to see.

Overall: If you are looking for a simple and easy to use survey system this is the product for you. If you are looking for something more complex then this is not the product for you. It is easy to use which is a great benefit, and it is not costly.

Great product at a fairly cheap price

Jul 11, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: This product is fairly easy to use. Simple questionnaires can be accomplished with minimal training.

Cons: Some of the advanced features can be harder to use if you don't use this product on a regular basis.

Overall: Basic capabilities are easy to use at a fairly inexpensive price

I use Survey Monkey to collect data from learners who participate in our activities.

Jul 05, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like how easy it is to use and how you are able to create surveys from scratch or use an old one as a template. I also like the notification feature so you know when results are coming through.

Cons: I think that some additional functionality could be added to incorporate different types of questions and polling.

Easy to use. Easy to analyze data.

Jun 27, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It's super easy to create and distribute a survey. The UI on the survey creation page is very easy to navigate.

Cons: None! If I had to choose something, it's the price point, but that's if we're really splitting hairs here.

Great and easy to use tool!

Jun 22, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to navigate, user friendly, and good capability to provide a diverse range of questions in different formats to tailor to specific criteria.

Cons: Some type of better reporting feature would be helpful. I think in terms of the reporting function, it is a bit limited, if the reporting were to get better it would help.

Easy to use

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: -Easy to use -Fast to learn -Features are what I needed -Pricing is best in class -Customers respond well to using this software

Cons: -Could use more features -App could be designed for advanced users if needed -Would like to have more options to keep customers in contact

Easy to use and analyse

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Surveys are easy to set up and send out. Editing is also straight forward. Once responses come in it is easy to pull out the results and analyse them either individually or overall.
Results can be exported into Excel/pdf for ease and to quickly share outcomes.

Easy and free!

Jun 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This program had templates as well as customized survey options. It was easy to use and had a free version as well as a paid version.

Overall: Free and easy to use.

Easy to use Survey tool

Jun 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Loved using Survey monkey for our post training surveys because it was so quick to build and send out surveys to participants. Once we went to the paid version, we learned about many features that helped to customize our surveys and exports to various formats for further analysis.

Cons: I think it was difficult to really justify purchasing the licence because the free version was so good but once we went to the Gold version we couldn't go back.

An easy tool to get insight from your target market, guests and clients.

Jun 09, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's easy for users to navigate when you send them a survey. It's easy to receive responses, go through them and share them with others on your team. It's easy to build a survey and you don't need a lot of "tech savvy" knowledge to do so.

Cons: Like any free software, to get some of the good features you do have to pay but it's understandable. The platform looks a bit dated in comparison to some other survey builders.

Survey Monkey has all the features you need but always wants you to upgrade to use them

Jun 07, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Surveys are relatively easy to set up. The reporting is very expansive and easily exportable in a variety of formates (powerpoint, excel, pdf). We use HubSpot for our CRM, so it's great that it integrates with that.

Cons: They want you to upgrade to use a lot of their 'premium' features (some of which are pretty basic). Unfortunately, we didn't realize this when we selected our subscription and had to upgrade twice as we built out our survey. The survey project ended up being much more expensive that we had planned for, just to accomadate a few 'premium' features, some of which are available in Google Forms (for free).

Overall: We were able to set up a survey relatively quickly and provide a nice looking report to management based on the results.

Easy Survey

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Super user friendly. I've never had any issues trying to figure out how to make my survey question appear the way I want it to.

Automated survey results emailed to users. Cut response time: 3-5 days to 15 minutes - 90 users/mo.

May 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: This project streamlined efforts of administrative staff; each survey required 30+ minutes to manually process a results report, now the process is automated. Improved response time to client from 3-5 days to 15 minutes. The SurveyMonkey team gave great assistance during the build phase. Their software plays well with others. I highly recommend SurveyMonkey. fyi...this project uses SurveyMonkey, Zapier, and WebMerge and has been live since Dec 2016. We've used SurveyMonkey as standalone product for about 5 years.

Great tool to use for gathering information.

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like that they offer a free version if you just have some basic needs. We recently upgraded to the premium package because we needed to conduct some more in-depth surveys. I did get a little help from a Survey Monkey guru to understand the structure but after I received a basic tutorial it was very easy to use and customize. I like the templates to vary the type of question you asked from open-ended, ratings or multiple options. I also liked the skip logic which allows you to create multiple surveys customized for various groups in one.

Cons: My only criticism is that it is not instantly intuitive. You do need to take a tutorial or have someone explain it to you in order to gain value out of all the expanded features.

Overall: Great way to get feedback from a large group. I also like the reporting features.

SurveyMonkey does its job

May 16, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: SurveyMonkey's survey building interface is very easy to use. I love the drag and drop for questions, the multitude of question types, and the customization offered through their Platinum plan.

Cons: There are some limits on the survey distribution and reporting sides that make it a challenge to use on occasion.

Easy to use, somewhat confusing to get data. But it is there

Apr 20, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Good product to get feedback. Flexible enough for the questions, even being able to tie questions and answers to each other. Downfall is the confusing data collection

Easy to Use

Apr 15, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to use.

Cons: Limited functionality, not good for long complicated assessments.

Overall: I found Survey Monkey easy to set up and use but your price point will limit what you are able to do.
It works well for customer surveys such as a net promoter but I would not recommend it for more complex assessments.

I wanted to set up auto results to be sent to the respondent, but it is not possible to do that for surveys larger than 15 questions. Survey Monkey works well for simple projects.

Recommendations to other buyers: Try to ensure that the specific survey you are building in Survey Monkey can be integrated with your website, your email and your social media if those platforms are important to you.

Very happy with Survey Monkey for simple survey.

Apr 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy, Easy, Easy!!! Recognizable name. Data entry function. Pleasant appearance of survey. Survey can be set up as a template.

Cons: Analytics could be more robust. Self assessment results need to be added so respondent can see own results rather than compiled all survey results.

Overall: I used this software for a market survey with 1100 or so responses that we solicited and found it very easy to set up and retrieve the results. My experience was very good and I am thinking of using this product for other similar surveys. I was comfortable with the format and look of the resulting presentation. The ability to data entry snail mail paper returned surveys was a big plus.

I also wanted to set up a self assessment skills and personal abilities survey for a non-profit project, but their analytics could not handle it even though I have the paid version. I found other competitors software that will handle the more complex analytics of the self assessment, but the price is four times or more the price of Survey Monkey. At that rate, I am looking to develop the self assessment tool in house, unless SM adds it in the near future. My non-profit project cannot afford higher prices.

Recommendations to other buyers: Good introduction into the field of online simple surveying.

SurveyMonkey with e-mails and social media

Mar 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I liked being able to integrate the survey into a MailChimp email to our subscribers AND share on our social media channels.

Cons: I wish there was a direct import of email fields into MailChimp, ConstantContact, etc.

Overall: My small nonprofit recently tried using SurveyMonkey for a fun quiz to engage our audience and encourage e-mail signups. The integration with MailChimp was pretty good, although I wish there was a way to automatically import new contacts into our email list. I also wish the social media preview looked a bit nicer. However, we're using a free account so I suppose beggars can't be choosers.

Recommendations to other buyers: I don't feel that I have fully explored the options/features yet.

I use this all. the. time.

Feb 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I adore Survey Monkey. Running a business without data is complex and foolish, and this software makes it incredibly easy for me to compile data on any number of things, from short surveys to comprehensive marketing research!

Great surveying tool, gets better with each release

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Survey Monkey has been around for a while and it keeps getting better and better. The front end is very easy to use which allows even the novice end-user to create, design, and build reports. There are other survey tools out there but Surveymonkey has been at the top for a while and for good reason.

Easy to use

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I use surveymonkey for my work surveys when rating stakeholder NPS scores or for my own evaluations. It's a great, free service. I even get emailed when someone completes the survey.

Great survey software!

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I love that is is user friendly and quick to use. I like that you can adjust your type of survey and options. I like the reporting options or exporting of results. Great value!!

Cons: I don't have too much negative to say. Most my interactions are great.

Overall: We use Survey money in our business for polls on business changes, activities, events, and for items like voting on breakfast and other perks that we have. We use it for business and for more fun tasks as well

Little Caesars Pizza Pizza Pizza office

Feb 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This experience for me has been great. I am going to enjoy it very much. Survey Monkey has been great for me.

Functionality and ease!

Feb 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Using survey monkey is a breeze for short surveys for free. I was able to quickly gather responses, and I find form creation very simple. For a reasonable fee you can add more functions and a larger scale. For my purposes, the free use features were a perfect fit.

Great and easy to use!

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I am not usually a fan of survey sites/software, but survey monkey really makes it quick and easy to share my opinion.

Easy to use but customer support is a drag

Feb 10, 2017
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money

Comments: One of the few products that I use that I have to pay additional money (in annual service fees) in order to have a question promptly responded to. Chat feature is non existent and emails take 24 hours or more to receive a response to. When they respond, it is an obvious canned response and can take a few emails to get a resolution. If you are looking to send out a quick survey to a small population however, this is a good alternative.

Great for surveys large and small

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I've used survey monkey with various clients. It's easy to use and has great reporting functionality.

Survey Monkey

Feb 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: We use it for all sorts of surveys that we need from parents, donors, participants, etc. Everyone loves that their responses are annoyomus

Decent but not that great; well-respected.

Feb 06, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: The free version.

Cons: I don't like the analytics; I don't like the hard to understand platform, it's not that intuitive. It is clunky in the reports it provides.

Overall: I am in the minority, I expect. Survey Monkey is a bit frustrating to me. The free platform version is really limited, unnecessarily so. The paid version is more flexible, of course, but it's still just not that intuitive. I dread putting surveys into it every time I do it, because I fight with the flexibility.

Recommendations to other buyers: Use it b/c everyone respects it and is familiar.

Great Tool!

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy. Simple to use for setup and execution.

Cons: Nothing.

Overall: Use it as a tool to track confirmations throughout our company. Simple, accurate and time saving! Highly recommended.

Recommendations to other buyers: Highly recommended.

Successfully ran a 1,000+ person survey like I was a pro

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Couldn't have been easier. Paid extra for the functionality I needed (i.e. Skip-Logic) and felt I got a very fair value. Was able to export the results and do everything I needed.

This was an inexpensive option for our companies needs.

Jan 31, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: This is a great tool for the price to obtain a wide variety of information from a vast amount of people.

Excellent Product for Evaluations and Surveys

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money

Comments: We use SurveyMonkey extensively for everything from new hire surveys to benefits surveys, and even 360s. It is a robust, easy to learn tool, and allows you to build anything you need from a great interface. A middle-schooler could catch on quickly to it, and yet you can really get deep with the functionality (i.e. branching off of answers and pivot table based reporting) if you wish. Exceptional product overall.

Easy to use, great reporting

Jan 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We use survey monkey a lot at our company, and it is so easy to build really great surveys. The reporting capabilities are very robust and easy to use.

Simple and easy to use

Jan 05, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: SurveyMonkey does the job just fine for us. The surveys aren't the nicest looking, and the interface is a little bulky, but those small things aside, it does the trick for us. It's easy to learn and it integrates with other software.

Best Tool For Survey

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Had a great experience using this for beta testers that used the app. They used SurveyMonkey to answer the questions. The way it broke down the results really helped me out.

good survey

Dec 22, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: excellent surveys while i am playing this feel great experience and enjoy to receive my credits to my account.

great tool for surveys

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Survey Monkey is a great tool to find out specific answers to your questions. Users have easy control to enter questions for their survey. they can control who gets them and when. Getting results are also convenient and easy. The price is right and easy to use.

No need to look anywhere else

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: If you need any type of survey, this is the best tool for the job. I use it for personal and professional projects. It has the most customization out of any tool I have tried and can be set up in no time at all. It allows for responsive questions which are very important in any survey system today. The customer service is great and they are at nearly 100% up time.

Great System

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: SurveyMonkey is really easy to use. It is great because you can use for any type of survey. Has plenty of options and the cost is great too.

Survey Monkey Critique

Dec 14, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: We use survey monkey a lot to poll our participants, coaches, and parents. It is a very effective tool that is straightforward. The system is very easy to manipulate and change the designs to your preference. Being able to add a title to the link is great for those taking the survey to identify it right away.

Automate more than you'd expect.

Dec 13, 2016
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Super easy interface. Templates have been very helpful. Tracking and setting up email lists is great.

Cons: Template creation is not easy. I've found it easier to start my email in Outlook, then copy/paste it into their template app.

Overall: Still pretty new at the product, but in terms of managing repeat email communication, I did not realize how much more productive I could be. There is a ton of functionality, and I feel like I've only scratched the surface.

Easy to use, flexible!

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: User friendly x 2! Customizability option is a big plus!

Cons: None. Really ideal for the purpose for which it was developed. I wish I could say that about more software.

Overall: This is the best software for a survey when you want a snapshot of how clients or employees are responding to products or work site issues. It couldn't be easier to set up, either by using a template or using the customizable format. And it has an inviting, rather than the intimdating format for those being surveyed. Very thoughtfully designed to meet a specific and increasingly important need.

Recommendations to other buyers: Use it!

Good Survey Software

Dec 13, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Very low learning curve. Visually appealing survey for those taking the survey

Cons: Increase options for the free version.

Overall: Very easy to set up and use. Good feedback and analytic tracking. Visually appealing. It isn't bogged down with unnecessary details

easy easy to use for interaction feedback!

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Its easy to use, simple, and effective

Cons: no cons- Great Product

Overall: this is a great product for knowledge gathering or experience feedback! I highly recommend it! it's fast and simple

Recommendations to other buyers: its easy, enjoy!

Easiest way to send out surveys

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I love using survey monkey. It's the easiest way to send out a survey and quickly analyze the results. I would recommend upgrading to a more deluxe version to maximize the benefit of using the platform.

Easy Surveys

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: Crunching the data

Overall: I use Survey Monkey for fast, easy to use (both on the creator and user side) online surveys. I am never disappointed in the software when it comes to surveying design or editing. My only complaint is how I pull multiple responses. It would be nice if it could configure into an excel rather than a pdf. This would make reading the data much easier

Should absolutely implement export functions in free versions

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Cons: The fact that i can not export my survey using the free version

Overall: I've had a great experience using SurveyMonkey for my small market research.
It was really easy to share the survey, and in two days i got over 100 participants.
Helped me bigtime!

great product

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love how easy survey monkey is to create a survey. We use this software about once a quarter to survey our field staff. Whatever we need answers on is a snap to do in SurveyMonkey. There's no huge list of things to download or import, just a simple online questionnaire we add our questions too. Once we are finished, it's really easy to send it out to our field staff. Results are easy to read and ready as soon as surveys are completed. Great way to stay in touch with people and their needs.

Professional or Personal - this is a great tool!

Dec 07, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I have used SurveyMonkey for both my work and my volunteer opportunities. The nature of the product is intuitive and allows for just enough customization, without overwhelming a new user. Those who take the surveys report being able to use the product with ease and without experiencing technical or confusing issues. As an end user, I appreciate that I can pose questions in a variety of different ways and that I learn more about a desired topic in quick order. I've tried a few of the survey alternatives out there through other organizations or surveys I've been asked to take, and always come back to SurveyMonkey.

Easy To Use

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: So easy to create surveys for anything you're needing. Have used this many times for different employee relation surveys. Easy to set up and tally results.

SurveyMonkey is a quick and easy tool!

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: My company relies a lot on our customers and sales people when it comes to letting our business grow. SurveyMonkey allows us to create a survey and sends it out all on the same day. It's easy to use and understand when creating the survey and more importantly it's just as easy to use and fill out on our customer's end too. The results are easy to acquire and understand as well.

Love This Product

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very simple to use
Provides quick and easy insights

Cons: Often perceived as less-than-professional

Overall: I absolutely love SurveyMonkey. It accomplishes everything you need from a basic survey platform. You can learn it as you use it so there's no time wasted.

Recommendations to other buyers: Definitely give it a shot.

SurveyMonkey

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: We use SurveyMonkey to get a lot of our survey needs. Whether we are sending surveys out within our own company or to our customers outside, SurveyMonkey makes it easy to create & share our surveys along with giving us great tools to see our results.

Easy to use

Dec 05, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: This was a great way to send a survey to my clients and gain some great feedback. I love the option to choose my own questions or chose from those listed already. It also gives you options as far as viewing survey answers after they are complete. You can view who it's from or choose anonymous. The app is great because it keeps track of responses and surveys/categories for you!

Quick and Easy

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to use!! Send out a quick 10 question survey in minutes.

Cons: NA

Overall: I have a small lawn care/pest control company and this allows me to create quick and easy surveys to send to all my customers. I use the free plan, but that's all I need. Make custom surveys quickly and send to a mass email list within a few minutes. The results are easy to understand. Definitely helps me know how I'm doing!!

Such a cool option for quality results

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: The step by step instructions and assistance when creating a complex survey is phenomenal. We love the options and ability to branch off of questions depending on the user's answers. Ongoing surveys give us great feedback and insight on what we could be doing better. We run several surveys a year to make sure we're fully understanding the needs of our customers and response to our actions has been incredible.

Survey Monkey - No hassles

Dec 05, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: The access and ease of using Survey Monkey are at a level for all. We can access get our work done and move forward. No calling in for assistance.

Love the User Experience

Dec 01, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: What we loved most was the UX, it was the best when we used it. We liked the rocking monkey arm as well as the paper airplane. But in the end, we found other tools that were more integrated and engaging for our needs. But go Survey Monkey on the UX/UI.

Using Survey Monkey

Dec 01, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: We use survey monkey both internally and externally to gather feedback and information on work, events, etc.