# SurveyMonkey Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SurveyMonkey Software - reviews, pricing plans, popular comparisons to other Survey products and more. Source: https://www.capterra.com/p/32728/SurveyMonkey --- # SurveyMonkey Software Review 2026: Features, Integrations, Pros & Cons Last updated on May 22, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SurveyMonkey ## What is SurveyMonkey? SurveyMonkey is the world’s most popular AI-powered platform for surveys and forms, built for business and loved by users.Try our 500+ expert templates or use powerful AI to build a survey in as little as 60 seconds. Our AI Analysis Suite lets you ask questions about your results and easily analyze open-ended feedback, so you can focus on making decisions with high quality data. Visualize results with custom and multi-survey dashboards, charts, & word clouds. Generate, share, & export presentation-ready charts like a pro. Reach people online & offline with our collectors or tap into our global panel of 335M+ respondents across 130+ countries. Connect with 200+ business tools like Salesforce, HubSpot, and Tableau, or use our API to enrich your insights by combining survey results with existing business data. With enterprise-grade security features like single sign-on (SSO), HIPAA compliance, and data encryption, SurveyMonkey fits into existing workflows while protecting data. ## What is SurveyMonkey used for? [Survey](https://www.capterra.com/survey-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 10,461 user reviews Reviews sentiment Positive 94% Neutral 5% Negative 1% Pros & cons Versatile information collection platform Comprehensive feedback collection tool Restrictive and costly pricing structure Starting price $30 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Forms Automation / 2026 - Survey / 2026 - 360 Degree Feedback / 2025 - Customer Experience / 2025 - Form Builder / 2025 - Market Research / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SurveyMonkey?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.momentive.ai/&name=SurveyMonkey) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SurveyMonkey 4.6 (10,461) VS. [4.7 (2,896)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting Price $30 Per User, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (10,448) Ease Of Use 4.7 (1,686) Value For Money 4.4 (6,486) Value For Money 4.5 (1,331) Customer Service 4.3 (5,794) Customer Service 4.5 (1,262) ## SurveyMonkey alternatives [4.7 (969)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (965)](https://www.capterra.com/p/156752/SurveyLegend/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (452)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/253516/SurveyMonkey/alternatives/) ## FAQs about SurveyMonkey Overview ### What problems does SurveyMonkey solve? SurveyMonkey solves slow, manual feedback collection, scattered email replies, and low-trust input by centralizing surveys, polls, anonymous responses, and reporting. HR, operations, marketing, educators, and event planners use it to measure employee sentiment, collect customer and stakeholder feedback, coordinate meetings and events, and turn responses into actionable decisions quickly. Answer based on 3543 reviews Overview ### Which roles and teams benefit most from SurveyMonkey? SurveyMonkey is most used by business owners, executives, managers, educators, and marketing teams that need fast feedback collection and analysis. Leaders use it for customer and employee insights, managers for operational and project check-ins, educators and students for academic surveys, and marketers for campaign research, audience segmentation, and satisfaction tracking. Answer based on 10357 reviews Overview ### What company size and industries is SurveyMonkey built for? SurveyMonkey is used by marketers, HR teams, educators, researchers, and healthcare organizations, with strongest adoption among small businesses at 63% and Education Management at 8%. It also serves enterprises at 21% and midsize businesses at 15%, with notable use in Hospital & Health Care and Marketing and Advertising, each at 5%. Answer based on 10458 reviews Features and Usability ### What are the key features of SurveyMonkey? SurveyMonkey includes core survey creation tools like customizable templates, multiple question types, drag-and-drop survey builder, skip logic, and question branching. Reviewers also highlight data collection and feedback features such as email distribution, anonymous responses, real-time analytics, charts and graphs, data export, and mobile access for tracking results anywhere. Answer based on 7471 reviews Pricing ### How much does it cost and what fees or limitations are included? SurveyMonkey offers a free version, while paid team plans start at $30/user/month for Team Advantage and $92/user/month for Team Premier, each requiring at least three users and annual billing. Reviewers often mention the free tier’s 10-question limit, restricted exports and customization, while paid plans add branding, Excel export, and deeper analysis. Answer based on 2600 reviews Integrations ### Which third-party tools and platforms does SurveyMonkey integrate with? SurveyMonkey integrates with more than 100 third-party tools, including Mailchimp, Microsoft Teams, Slack, Microsoft Outlook, Google Sheets, Google Drive, Zapier, and ActiveCampaign. Reviewer mentions also reference Microsoft Excel and Gmail, while the catalog shows broader connections across marketing, collaboration, and data platforms. Answer based on 873 reviews Getting Started and Support ### How easy is it to onboard and train a team on SurveyMonkey? SurveyMonkey is quick to onboard for most teams, with an intuitive interface that nontechnical users and occasional creators can learn with little to no training. It offers live online sessions, webinars, videos, and documentation. Admins and teams using advanced logic, analytics, or enterprise features usually need more time and guided practice. Answer based on 267 reviews Getting Started and Support ### What customer support options does SurveyMonkey offer, and how do users rate the experience? SurveyMonkey offers email/help desk, a knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as responsive and helpful, especially for setup questions, but experiences are mixed: some report long wait times, inconsistent answers, billing frustrations, and more limited assistance on lower-tier plans. Answer based on 857 reviews Security ### How does SurveyMonkey handle data security and access control? SurveyMonkey uses encryption, anonymous response options, password protection, permissions, and admin-only or creator-controlled access to results. Enterprise users also mention centralized administration and data-sharing controls. Reviewers generally describe the platform as secure and privacy-friendly, though some question suitability for sensitive data and cite restrictive device verification, limited security options, and data ownership concerns. Answer based on 163 reviews ## Who uses SurveyMonkey? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs Company size Based on 248 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 248 reviews Administrative 31% Administrative 31% Marketing 11% Health & Medical 9% Human Resources 9% Others 40% Top industries Based on 248 reviews Education Management 31% Information Technology and Services 26% Hospital & Health Care 20% Construction 13% Other 10% ## Pros and Cons Versatile information collection platform 93% positive reviews out of 950 Most reviewers describe information gathering as efficient for collecting, organizing, and analyzing data from diverse audiences quickly. ANGELA H Accountant, 11 - 50 employees. "Survey Monkey is an easy way to collect information from a wide variety of people to make informed decisions." Restrictive and costly pricing structure 39% negative reviews out of 1622 Some users report pricing is confusing, expensive, and free plans are too limited for meaningful or ongoing use. Sardar N Manager and tutor, 2 - 10 employees. "First, the free version is quite limited, and the paid version can be costly for small businesses." Comprehensive feedback collection tool 97% positive reviews out of 880 Most reviewers indicate feedback features help gather candid input from various groups, improving services and decision-making. Poerwestri N Travel Manager, 11 - 50 employees. "SurveyMonkey enabled us to collect and analyze genuine tour feedback in real time, hence enabling simple upgrading of our services and products." Quick and flexible polling options 95% positive reviews out of 257 Most users report polls are easy to create, distribute, and analyze, supporting fast group decision-making and engagement. Serena S Executive Assistant, 51 - 200 employees. "Amazingly simple way of polling employees within the company on a wide range of subjects. " ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting/Analytics 4.4 (1,046) 62.81% of 1046 reviewers that rated this feature as important or highly important This aspect helps you visualize and analyze survey results with real-time charts, summaries, and export options. Some reviewers find the reporting tools clear, customizable, and effective for sharing insights, tracking trends, and supporting data-driven decisions. Survey Builder 4.6 (926) 65.33% of 926 reviewers that rated this feature as important or highly important SurveyMonkey offers a versatile builder that lets you quickly design custom surveys using templates, drag-and-drop tools, and various question types. Users think it’s intuitive, easy for beginners, and flexible for complex needs, saving significant time during survey creation. Data Import/Export 4.3 (727) 58.05% of 727 reviewers that rated this feature as important or highly important You can efficiently import contacts and export survey data in formats like Excel, CSV, or PDF. Reviewers appreciate seamless integration with tools like Salesforce, easy sharing, and flexible data handling for further analysis, reporting, or collaboration outside SurveyMonkey. Surveys & Feedback 4.6 (598) 66.22% of 598 reviewers that rated this feature as important or highly important With this capability, you can easily collect, manage, and analyze feedback from diverse audiences. Reviewers appreciate the intuitive interface, quick data collection, and the ability to gather actionable insights that help improve services and customer satisfaction. Survey/Poll Management 4.6 (592) 59.97% of 592 reviewers that rated this feature as important or highly important It gives you streamlined tools to organize, schedule, and track multiple surveys or polls. Reviewers indicate it’s simple to manage live responses, customize surveys, and oversee engagement, making it valuable for handling projects, events, or ongoing feedback campaigns. Customizable Templates 4.4 (484) 62.40% of 484 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements SurveyMonkey 115 features Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Allow reviewers to provide anonymous feedback to encourage honest conversations Application programming interface that allows for integration with other systems/databases Automatically populating fields or sections within a form Compare key metrics for the business against prominent players in the industry Provides centralized location and shareable capabilities for storage, distribution, and editing of brand guidelines Survey designed to measure the Customer Effort Score & evaluate their satisfaction of using product or service Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Capability of a software or system to make decisions and perform actions based on specified conditions Provide ongoing performance feedback to employees on a regular basis, rather than giving feedback at designated times Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Survey designed the measure customer satisfaction with a product, service, and more A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Visualize and analyze customer experience across all touchpoints and channels Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Tailored or customizable questions for more targeted and relevant data collection Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Analyze survey results via statistical testing or crosstabs directly within the software Import, collect, and capture data from multiple sources You can efficiently import contacts and export survey data in formats like Excel, CSV, or PDF. Reviewers appreciate seamless integration with tools like Salesforce, easy sharing, and flexible data handling for further analysis, reporting, or collaboration outside SurveyMonkey. Protect sensitive data for digital privacy Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Reminders sent via email Process of familiarizing new employees with the company, their position, and responsibilities Acknowledge and reward employees for reaching specific goals and/or for exemplary performance Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Used by marketers and advertisers Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system Store, manage and track all forms in a centralized location Games or game-like elements to track progress and reward accomplishments Allow the audience to interact or engage with the content Manage the process of attracting and converting business prospects into leads Facilitate training materials that help employees grow and progress in their positions Present live poll results to audience Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding Access software remotely via mobile devices Distribute a survey via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage and support multiple languages Supports different types of question formats, including multiple-choice, checkbox, open-answer, Likert scale, and essay Identify, track, and respond to negative feedback Calculate NPS of customers Measure employee engagement and loyalty towards a business using the Net Promoter Score Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved Practice of collecting data and responses for market research/surveys without an internet connection Survey or poll in which participants communicate responses via the internet, typically by completing a questionnaire on a web page Allows employees to praise one another in a social network-like feed visible to the whole organization Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Predict future data based on historical data sets Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Survey design technique that directs respondents to different questions based on their previous answers Pre-written repository of questions that can be reused within a course or for assessment or interviews Integration of respondents' answers from previous survey questions into subsequent questions or text Brief assessments used to measure knowledge and skills Randomize the displayed order of questions and answer options Ratings/Reviews Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns This aspect helps you visualize and analyze survey results with real-time charts, summaries, and export options. Some reviewers find the reporting tools clear, customizable, and effective for sharing insights, tracking trends, and supporting data-driven decisions. Limit the number of participants with certain characteristics you want to complete the survey Ensure the answer provided fits set parameters (numerical, positive number, etc.) Automatically calculate score after the assessment Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics An individual's evaluation of his or her own strengths, weaknesses, and skills Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Allow users to access multiple services after entering their login credentials once Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks Skip over or route respondents to different questions based on their previous answers Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Allow media to be embedded in the question or answer options SurveyMonkey offers a versatile builder that lets you quickly design custom surveys using templates, drag-and-drop tools, and various question types. Users think it’s intuitive, easy for beginners, and flexible for complex needs, saving significant time during survey creation. It gives you streamlined tools to organize, schedule, and track multiple surveys or polls. Reviewers indicate it’s simple to manage live responses, customize surveys, and oversee engagement, making it valuable for handling projects, events, or ongoing feedback campaigns. With this capability, you can easily collect, manage, and analyze feedback from diverse audiences. Reviewers appreciate the intuitive interface, quick data collection, and the ability to gather actionable insights that help improve services and customer satisfaction. Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, save, and re-purpose templates for emails, forms, etc. Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Open text box field Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Modifying a website's URL to enhance readability, branding, or campaign alignment Interact with data visualization elements, such as charts and graphs, to drill down into data Web form that allows users to enter data that is sent and processed for different reasons Seamlessly integrates with 3rd party websites Visual representations of words that give greater prominence to words that appear more frequently Streamlining repetitive tasks and activities through automated and predefined workflows Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (10,434) 4.5 Based on 10,434 reviews ## Pricing Value for money 4.4 (6486) Free Version [View pricing plan details](https://www.capterra.com/p/253516/SurveyMonkey/pricing/) Team Advantage $30.00 Per User,Per Month It includes: - 50,000 responses per year - Shared asset library to stay on brand - Real-time collaboration with commenting and tagging - Consolidated billing and team management - Unlimited surveys, forms, and quizzes - Unlimited questions per survey - Build with AI - Market research solutions - Skip logic - Question and answer piping - Real-time results and charts - Export to CSV, XLS, PPT, PDF, SPSS Team Premier $92.00 Per User,Per Month It includes: - 100,000 responses per year\*\* - Shared asset library to stay on brand - Real-time collaboration with commenting and tagging - Advanced branching and piping - Real-time results and charts - Statistical significance - Multi-survey analysis - Flag poor-quality responses - Sentiment analysis - Crosstabs - Connect your workflow Value for money 4.4 (6,486) 4.4 Based on 6,486 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ OneDrive](https://www.capterra.com/p/161304/OneDrive/)[ Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (5794) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (5,794) 4.3 Based on 5,794 reviews ## User reviews Overall rating 4.6 Based on 10,461 reviews Filter by rating 5(6824) 4(3000) 3(497) 2(91) 1(49) Mentioned topic Sorted by most recent EB Erick B. Director of design and research Retail ### "A great experience with SurveyMonkey" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 June 17, 2026 SurveyMonkey has served us well although we have had some challenges here and there. Through use of the product we have been able to conduct statistical analysis and collect feedback from our employees and customers. Pros SurveyMonkey is our sole tool for team and employee engagement. The software is a reliable voice of the customer and feedback management tool. It ensures smooth feedback collection and data analysis. I like its survey design and general ease of use. Cons Although the software is is reliable and effective. It has some major challenges that we have been facing from time immemorial. Delayed customer support response and uneffective offline use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AO Angela O. Manager Real Estate ### "No pop-ups AND easy to use!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 16, 2026 Easy to use platform does make doing surveys a lot easier for those that do them. A lot of times you only hear from someone when they're mad but making a survey quick and easy to use helps get more feedback with multiple outlets. Pros They don't sell your info and no pop-ups make it much easier to use that a lot of others I've experienced in the past. Cons Adding an NA option for some questions would be more accurate if that were the actual answer. Or a field to notate that there is minimal or no experience. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PA Portia A. Nurse Hospital & Health Care ### "Easy-to-Use Survey Platform for Collecting Feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 16, 2026 Overall, my experience with SurveyMonkey has been positive. It is a reliable and user-friendly platform for creating surveys and gathering feedback. The interface is simple to navigate, and the reporting tools make it easy to understand responses. While some advanced features require a subscription, the platform provides a good experience for both basic and professional survey needs. Pros SurveyMonkey is very easy to use, even for beginners. Creating surveys is straightforward, and the templates help save time. I also like how responses are collected and displayed in a clear format, making it easy to review feedback and analyze results. Cons Some useful features are only available on the paid plans, which can be limiting for individuals or small businesses on a budget. The free version works well for basic surveys but has restrictions compared to the premium options. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JC Juan C. Accounting Reporting Manager Accounting ### "Great tool for feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 12, 2026 My overall experience with SurveyMonkey has been great. It's an excellent tool to receive feedback from others. Pros What I like the most about SurveyMonkey is the ease of use to create and send surveys to various people. Cons What I like the least about SurveyMonkey is the fact that it's difficult to enter the receipients of the survey. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Sam S. Product Manager Telecommunications ### "SurveyMonkey is Best" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 June 8, 2026 Pros Really easy to use to spin up surveys quickly. I've used for performance reviews with team members and the data was very helpful. Cons It has a lot of feature bloat going on. That can be really good for power users but those needing lightweight survey tools might be overwhelmed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TJ Theresa J. Instructor E-Learning ### "Survey monkey now " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 June 3, 2026 My overall experience with SurveyMonkey has been positive. It is user-friendly, reliable, and makes it easy to create surveys and review responses efficiently. Pros I like that SurveyMonkey is easy to use, makes creating surveys simple, and provides clear, organized results that are easy to analyze. Cons I dislike that some features are only available with paid plans, which can limit customization and advanced reporting options Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FL Francois L. president Human Resources ### "Survey monkey still rocks!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 28, 2026 been using it for almost 15 years on and off. Amazing tool with paid version. I have been using it extensively for a few years and have always found it efficient . Easy to design the survey, lots of possibilities and always easy to use for the participants. Pros Easy to design and share. Very fast learning curve for the user and the participant. Analytics super interesting ! Cons Limited free version but hey, it's free. Some features needs more in depth learning to use but overall a great tool Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VK Vatsal K. Software Engineer Computer Software ### "Survey Monkey- For surveys at scale" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 May 28, 2026 Pros Survey Monkey is a great survey tool, especially with the customizations you can do for your surveys and the scale you can do your surveys at. Great for enterprise level surveys Cons Since survey monkey is not part of a traditional enterprise workspace, it may require a learning curve to integrate with other enterprise softwares and may require some extra work Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AB Anna B. Kinesiologist Health, Wellness and Fitness ### "Survey Monkey recommended!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 May 28, 2026 Survey Monkey is a great app to use to Survey large groups of people. It provides great visual reports. Pros I like how simple it is to create questions. There is a variety of templates that are customizable. The app is free. Cons The team and employee engagement is low when the link is sent out to be filled out. The customer support takes long to answer. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) More options and templates, better analytic reports. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Angela B. Business Manager Medical Practice ### "Still using and works well!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2026 We use this program for in office questionnaires and patient reviews. It is an easy program to use, modify the questions and view results. We are pleased with it. Pros Easy to set up, modifying questions are quick and simple to do. Results of surveys are in spreadsheet form and can be exported for further use. Cons There are no negatives for our purposes of this program. We have not found any concerns of limitations. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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