Average Ratings

401 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $26.00/month
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • SurveyMonkey
  • www.surveymonkey.com
  • Founded 1999
  • United States

About SurveyMonkey

As the world's #1 survey software, our goal is to help you run surveys that collect actionable insights for making the right decisions. Whether you're new or experienced in creating surveys, leverage our platform to ensure success. Our resources include hundreds of questions and survey templates built by our team of survey methodologists, in addition to advanced survey design and analysis features that allow you to fully utilize every response.


SurveyMonkey Features

  • Data Analysis Tools
  • Email Distribution
  • Feedback Collection
  • Live Results Tracking
  • Multiple Question Types
  • Online Polling
  • Phone Polling
  • Presentation Tools
  • Q & A
  • Skip Logic
  • SMS Polling
  • Supports Audio / Images / Video
  • 360 Degree Feedback
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Distribution
  • Embeddable Survey
  • Kiosk Survey
  • Mobile Survey
  • Multiple Question Types
  • Offline Response Collection
  • Paper Survey
  • Phone Survey
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video
  • Survey Builder
  • Templates

SurveyMonkey Reviews Recently Reviewed!


Capterra-loader

Good Survey Software

Apr 19, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Using Survey Monkey offers lots of features when setting up a survey. You are able to ask questions that will allow them to skip through ones that may not be relevant. You also have the ability to copy previously made survey templates so you are not reinventing the wheel each time.

Cons: For a non-profit that only sends out a survey once a year it is not very cost effective. To pull your results in an organized fashion you need to pay the monthly fee, which for a non-profit is not always within their budgets.

Overall: Easily export your survey results and share with committees. You are also able to share these easily with speakers, exhibitors, etc.

Not as intuitive as I would like to see for creating surveys that had validity in questions asked.

Apr 19, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I appreciate that there was a Basic version which is free, in order to allow for testing out the software before committing to its purchase.

Cons: Limiting to 10 questions on surveys was too few to make it worthwhile to use for any extensive projects. If you needed lengthier survey options, you had to take on a paid plan. The analytics provided were only as good as your questions and data captured. DIY for something like this without a professional service to determine the validity/design of your survey questions made it less useful in my opinion.

Capterra-loader

Focus Groups made Easy and Cheap

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Simple ease of use. There are so many premade templates that its quick and easy to get a focus group put together in minutes. Plus with the Facebook Messenger Feature we have done amazing work.

Cons: Some of the list buying features are a little confusing but i havent really found many downsides yet.

Overall: It's been incredibly easy to quickly whip together targeted focus groups cheapy with high response rates.

Very helpful software

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We have even built the program into our regular processes - instead of collecting forms from multiple partners or organizations. The responses are easy to filter through once you receive them.

Cons: Survey Monkey only allows upgrades with more features of the survey. Survey Monkey offers limited customer support with the basic plan.

Overall: It helps me to create own surveys.

I used SurveyMonkey to poll club members for election nominations.

Apr 18, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: The process was simple and streamline. Everything was well organized. There were plenty of options to design the survey the way I wanted. Results were easy to review, both as individual submissions and combined statistics.

Cons: They send too many emails, though it is easy to unsubscribe. You also can't customize as much as you can on google surveys.

Super Easy Survey Platform

Apr 18, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and industry standard for basic surveys. Data is presented in a variety of ways and easy to analyze.

Cons: Not super robust and not very easy to use for multiple people - somewhat of a stagnant platform as they aren't looking to grow.

Better opinions, despite the poor user support.

Apr 18, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: Despite the poor support that has the user, has provided good benefits in my company due to the functions implemented in the area of ¿¿surveys, this way has achieved different results than the previous ones and with more valuable opinions.

Pros: I like SurveyMonkey mostly because of the interface that it uses with the client, and it is a comfortable interface where each section of the survey can be organized, any type of content can be organized and made more prominent.

Cons: The problem with SurveyMonkey is the way in which the client is treated, in many occasions I have contacted the support of this platform, and they have given me bad answers or they have told me anything else that does not answer what I ask.

Worked on translating a survey for policy makers

Apr 18, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I like how you can enter in skip patterns and different types of questioning. I also like that it is pretty easy to move questions around.

Cons: The design is very clunky...I liked the ability to move the questions around, but I also did not like how questions are limited to pages or the titles on each page.

Opinions with high quality thanks to the specialization of SurveyMonkey.

Apr 17, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I have benefited from the use that I give to SurveyMonkey today because I have noticed that the opinions I receive every day about my company, are 'real, are more valid opinions that are worth taking into account.

Pros: I like SurveyMonkey because I have seen that its functions are quite easy to use, and each person has an easy adaptation when using the functions that it presents, I had never felt an ease like this, since I had always used pollsters who had some difficulty to use it.

Cons: I do not like that SurveyMonkey has the bad way to present the application for mobile phones, since in that App, similarly it looks like it is on a desk, and this is annoying because it is disorganized.

Easy to use and loaded with lots of features

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: Easy to use software loaded with lots of features to make your survey look and feel professional. Also multiple ways to send out survey

Cons: Some of the best features are only available with the upgrade in service. Kind of a bummer but it works great without paying extra

Really pleased with survey monkey

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: For a little time upfront you get really good feedback and know what works and what doesn't. Survey Monkey is an invaluable tool to help focus on what to focus on and what not to focus on. What customers like and what they don't. Sure beats other survey methods.

Cons: With all surveys, it takes some time to set up the survey. Cost wise, it could always be less expensive but the benefits outweigh the costs, so what more could we ask for.

Got great benefit from the free version for a user survey

Apr 14, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Got great benefit from the free version for a user survey. Able to collect information from a large group of sales people in our company`s coaching program. It is quite sufficient for a small business to use for limited very targeted customer feedback.

Cons: Clearly they want you to buy up to paid version so they tantalize you with features and functionality that you're missing in the free version!

Easy to check and reply to customer feedback through their surveys!

Apr 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I love the ability to set up a survey for our customers so that we can receive their feedback and analyze the data. It also makes it easy to reply to customer inquiries and suggestions.

Cons: Interface can be a little confusing at first, but otherwise I haven't had much trouble utilizing the software.

The synonym for customer survey

Apr 13, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use. Quick and fast to roll out surveys. Multiple collections. Seamlessly integrated with other third-party apps

Cons: Can have more provisions to pass on variables into survey. The new quiz section is interesting can develop more options there.

Overall: Quick and easy way to get customer inputs

easiest tool to create any type of surveys

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Extremely easy to make your first survey. We use it for product feedback, employee satisfaction, ... I like that you can keep results 100% anonymous if needed surveys are extremely customizable but all come with default options The auto-suggest on some of the questions is also very appreciated when you are not a survey expert!

Cons: it might be just my lack of training with the tool but would be nice to slice and dice the results by different criteria. Right now I'm only getting the summary view or the per response view. Maybe it's available in some premium versions though

Simple, inexpensive way to gauge your audience

Apr 11, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that, with under 10 survey questions, it is free; that you can simply email out a link for your audience to click to follow, that it puts the results found into helpful graphs.

Cons: Some of the settings when putting together the survey are a bit clunky (large on the page, not user-intuitive how to go to the next step or make your current step smaller). This is something someone could get used to with time.

Free/Low Cost and Easy to Use

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Free to use for the most basic surveys, ability to quantify data and responses, good value for the money! Anonymous responses, and layout is simple and clean.

Cons: You can't create a QR code, in order to share surveys to mobile devices. Other than that, it's fantastic overall.

Overall: Free to use, ability to get honest / anonymous feedback from our parents, and easy to use.

Simple, easy to use survey software. Pro Version Available

Apr 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Free to use for basic features- my choice for now- As needs grow, can add more functionality. Simple to navigate, sets up quickly although can be overwhelming with options sometimes

Cons: Limited to 10 questions on the free plan, but if you are careful, this is enough. No real customization with the free version- but hey, it's the free version!

Simple survey software, takes minutes to set up

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Very easy to set up surveys in minutes, the free option makes it simple to try out the software before committing to a business plan.

Cons: The form options are somewhat limited and could be made more visually appealing, but given the software is essentially free this is a small issue.

Easy way to create and distribute surveys!

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: SurveyMonkey is a great tool for creating surveys. It allows me to collect data in an easy and manageable fashion.

Cons: I wish you could do a bit more with the surveys... Like add a timer and some other visual features that could really help out when it comes to running research designs / studies.

Overall: I was able to use this software to create an easy and ready-to-go survey that I could distribute among participants in a matter of no time! It allows access to data and human inquires that otherwise would perhaps take hours if I had to create it by hand.

Super easy to setup and get results

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Survey Monkey was very easy to setup, embed in our platform, and get results. The results really provided insight.

Cons: We had some clients who would not allow us to use Survey Monkey surveys because the version we were using would redirect their users to surveymonkey.com.

Confidential when needed, easy to use

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We use this at work for employee feedback, and the feature that Survey Monkey will not reveal identities helps a great deal in getting honest feedback that employees otherwise would be uncomfortable voicing. It is very easy to use for the survey creator and the survey taker. Surveys can be as brief or as in depth as needed. There is not a lot of extra content on the pages (images, ads, etc) that could slow down some slower browsers. It works on mobile or desktop/laptop, which is great.

Cons: There are no cons I remember and I think anyone needing to collect data via survey will be happy with this.

Survey Monkey is the industry standard for online surveys

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: It is very easy to use to build and design an online survey. It is free for low-level users. It's easy to create and share surveys and pull analytics and results.

Cons: None really. It is free as you are getting started and you can set up a paid business account for more robust use.

Have never looked to find another survey creation software - it gets the job done quickly and easily

Apr 10, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: - Really quick and easy to use
- Allows you do make many different kinds of surveys (closed and open questions)
- Has lots of good articles about how to write surveys, which are incredibly useful
- Really nice visual ways of displaying the results of your survey, which makes it really easy to understand
- Doesn't send too much spam email, which is great

Cons: When you make a survey, you are asked some questions such as 'are you doing an academic/business/personal' survey, the sub-questions about the kind of school/business/etc. the survey is for. While this is nice, it also makes me feel like the options available to me are being narrowed down without even knowing what options there were. I find myself worrying 'what if one of the survey formats for academic would have suited me better, even though my survey is business-related?'. I would like to be able to see all kinds of survey, not just the ones SurveyMonkey deems suitable for me. Perhaps most suitable could be listed at the top, and less suitable at the bottom?

Outstanding Basic Product With Good Options To Upgrade

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The user interface makes survey creation fast and easy. The free version of the product includes enough functionality for many uses, and there are good options to upgrade. I've used this product for many different types of surveys both for business and for hobbies. It has always worked well, and I've been very satisfied.

Cons: Very few. Sometimes I wonder if there are too many options when creating a basic survey. I couldn't really rate the customer service because I've never needed it.

Overall: A fast, easy way to develop and implement surveys. Great value with options to upgrade as needed.

Useful

Apr 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: What I like most about this software is that you can find out very quickly about peoples opinions by putting a survey out.

Cons: What I least like about this software here in this organization is that it has been used for things that the survey really does need to be used for

Survey Monkey helps your business answer inquiries!

Apr 09, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Survey Monkey offers five different subscription plans for users to select. Survey Monkey is a good way to send general inquiry forms to clients. Survey Monkey interfaces with Google and Facebook to allow users to log into accounts. Survey Monkey allows users to view responses from other users, clients, or customers. Survey Monkey provides a easy to navigate user friendly interface that allows users to build customized surveys.

Cons: Survey Monkey limits the amounts of responses that the administrator can view. Survey Monkey only allows upgrades with more features of survey. Survey Monkey offers limited customer support with the basic plan. Survey Monkey offers 10 questions per survey for the basic plan. Survey Monkey offers limited data export for such files like .csv, .pdf, .ppt, and .xls.

Overall: The benefits of using Survey Monkey include creating unlimited surveys for your clients or customers. Other benefits of using Survey Monkey include being able to select amongst four different types of plans to connect with customers. Additional benefits include 1 user per account to comment or use collaboration tools. More benefits include survey analysis of the surveys submitted as an administrator. Overall, Survey Monkey is a good tool to use to offer customer feedback for your business.

Survey money is a very helpful tool to move our company forward.

Apr 09, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: What i like the most is the insight that Survey moneky offers us once we send these surveys out to our customers. The way in which you can create surveys to fit the needs of your business and the type of audience you are targeting, you are not limited to a certain type of format.

Cons: I think that the pricing would be the only thing we can say we don't really agree with as it is a little higher in price than other services.

Overall: Customer to business relationship and moving our business in the right direction.

Great software to generate many reviews!

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I have written countless reviews with Survey Monkey, and accredit it all to the incentives they award.

Cons: Nothing bad to say at all. I have never ran into any problems when using this, and intend to complete more surveys!

Survey Monkey good software for all kinds of survey

Apr 09, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: In General it is a good software, i recommend it

Pros: - Fun to use, good interface and ease of access. - Excellent data/result display. - Is very scalable.

Cons: - It does not have lot many functionalities to refine our survey - Sometimes is see emails landing on spam

This is a great way to do a survey for any reason.

Apr 09, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It is very user friendly and the surveys do not get annoying with a bunch of irrelevant questions. It helps that the surveys are easy and fast.

Cons: I am not sure what I do not like about it. All surveys seem to be clear and easy to use. Perhaps a new look would be nice.

Overall: It helps my company and others with easy to use surveys.

Greatness

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This software makes it a lot easier to manage this type of data. Suggestions help out a lot. It makes the task a lot easier

Cons: There is nothing to note here specifically that I personally do not enjoy about using this software.

Capterra-loader

We use SurveyMonkey to receive feedback after all our programs and events.

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: SurveyMonkey is extremely user friendly. There is feature that allows you to "copy" a past survey so you do not have to start over completely. This is one of my favorite tools. I also like that I can customize the survey in many different ways.

Cons: I do not have an cons have this product. I have always had wonderful success when using SurveyMonkey.

Best Way To Get Feedback From Customers

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We use the free tier and are able to send out professional surveys with up to 10 questions. The site collects the information for you to review easily by the individual response or by overall responses. You can even send the link directly to MailChimp out to customers.

Cons: The only downside with the free tier is that you are limited to the number of questions you can have for each survey. Also, with the free tier, you are not able to add logos or do much customizing. Obviously, if you went with a paid tier, you would not have this problem.

Capterra-loader

Most trusted survey application and competitively priced.

Apr 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Well known survey application that allows for the user to trust the survey which allows for the survey more than likely to be completed. Great layout; simple and to the point; and allows for good anonymity. Competitively priced!

Cons: As always, lack of feedback from a survey does occur. Perhaps provide a platform to login into survey monkey so the user can see results of the survey or when the survey ends.

Overall: A trusted survey application that users felt safe to conduct the given survey.

Fantastic way to get feedback from clients!

Apr 07, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Low cost for starters, very customizable and insanely popular. They have tons of templates to choose from. They make surveys simple and effective.

Cons: I haven't really experienced any issues to note. There is always room for future improvement with regards to the variety of templates they have available.

Survey made easiest...!! Superlative Degree!!

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: 1) I have been using this ever since my undergrad days and i have encoded the links to this website in my codes too. 2) it just lays the right questions answer format to the people without boring them before answering them all and collecting all the data required always.

Cons: 1) Only if it had more APIs and functionalities to link to other softwares more, it would be great. 2) If they start rewarding people more often, it will just work wonders.

SurveyMonkey is THE BEST choice for your survey needs!

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: There is no better software out there for you money to get survey results!

Pros: SurveyMonkey is an incredibly professional and clean looking software for the end user. It is very easy and intuitive to create surveys. I love how many options SurveyMonkey gives to create the surveys for your customers, members, etc. If you get stuck wondering how to phrase a question, SurveyMonkey is there to help you with great suggestions! Many times their suggestions were way better than what I had in mind! The surveys look great when presented to the end user, too.

Cons: I am not a huge fan of the way the reporting looks. Downloading the analysis of the responses is cumbersome and not easy to read. Seeing the responses on your screen is a little bit better, but I would like to see some improvement in the downloading results area.

So easy to use and great value, great for employee communications

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easiest survey software to use on the market, at least that I've used. Virtually zero learning curve, very intuitive, fast, and effective. When we survey employees, we don't have to give them instructions on how to access or take the survey. Generally, a must-have for any HR or Internal Communications function.

Cons: Not a ton of features, but that comes with the territory when you're using a basic solution like SurveyMonkey. For more features and functionalities, I'd go with Qualtrics if you can spend the money.

Conducted a few client satisfaction surveys

Apr 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the customization options they provide. There is ease of use and it is nice having reviews measured.

Cons: Customizable, but templates can be a little frustrating and daunting if you want something specific.

I frequently use SurveyMonkey to set up scheduling and polling with my colleagues

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use with a lot of different options in formatting surveys for each use. Easy to share between colleagues and get prompt responses.

Cons: No real cons. Competitors such as Google have begun to make their own survey options which perform most of the same tasks. Sometimes easier to stay within the Google Suite of applications.

Capterra-loader

Great and simple email marketing tool

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's super easy to set up and work with, works well for small and startup teams, and email templates are great.

Cons: When going up in size, this is not the marketing automation or industry-specific tool you'd be looking for, but it does not pretend to be that.

I have not seen such a easy survey compiler

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I found the survey tool very impressive with its look and cost. I was easily able to identify and create a survey on my own with out any intervention.

Cons: I sometimes found survey attendees coming back to me as they unable to open in few browsers where i had to assist them technically.

Easy to use

Apr 04, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use format with multiple options for questions and answers. Clean, attractive, not busy, as short or long as needed

Cons: Being able to customize responses to meet specific needs, like open ended text boxes, would be beneficial

Great!

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: A great tool for getting feedback from events and small data collection. We could use more, however we only use the free tool

Cons: Quite pricy when it comes to the paid for, however the free tool does more than enough for us and helps us collect data we need.

Has worked well for me every time

Apr 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I used this mostly to conduct surveys in college for class reports. Work out well to get a broad opinion across my class.

Cons: Wish it had a few different question types or more features for the surveys in general, but those are likely in the paid version.

Suitable for creating quick online surveys.

Apr 02, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: *It offers a huge selection of survey templates.
*Allows you to edit a survey after sending it out.
*You don't need to worry about the device because all forms are responsive.

Cons: *It doesn't allow you to customize the look of your survey using CSS.
*You can't use custom variables with recurring surveys.

used it to create surveys for my clients

Mar 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love how easy it is to use. I was able to create surveys for my business very easily. Very simple to use.

Cons: No cons. It's my go to for a survey program when I want to gain insight from my clients. Customer service is wonderful as well.

The monkey has never failed to disappoint!

Mar 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: An incredibly easy-to-use and powerful product. Survey Monkey has leveled the playing field for small companies in terms of marketing and communications. Without a doubt, this product is indispensable to any entrepreneur.

Cons: I truly have no cons. Having used the software at three separate companies, I can only sing its praises.

SurveyMonkey is always the go to

Mar 30, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: This software lets us create quick and simple surveys. The pros are on both the admin and the user side. It is simple to create logic, test the survey, and receive feedback.

Cons: I don't have many bad things to say about this product. Occasionally our template won't carry over from survey to survey, but that's really all.

Quick, Easy, Customizable

Mar 29, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: This has been a great system for distributing small, quick surveys with need for immediate responses, to longer more detailed surveys for analysis. Love all the basic, different, customizable options! Well known survey platform, so most users are already familiar with how to use.

Cons: Could use more response options, including open-ended responses or ranking. ( I think you may be able to possibly purchase these?) Could be a little less costly

SurveyMonkey can be useful sometimes, but its functionality can be limited.

Mar 29, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Comments: SurveyMonkey is a good introductory product for small projects, but doesn't have enough functionality for more in-depth research projects.

Pros: Our team uses SurveyMonkey sometimes for short-term surveys. I like that you can pick what tier of the product you want, depending on how much you want to spend. Also, it's a good tool for our students on our team to learn more about surveys, and is less intimidating to them than some more in-depth survey products. People also seem to know and trust SurveyMonkey.

Cons: I don't like that you have to pay a lot of money to have the full functionality for the product. Also, I don't find that SurveyMonkey has the same level of skip logic as other comparable products for the price. Additionally, I don't like that I have limited access to telephone customer service at lower-level tiers.

Solid survey design that is basic, but effective

Mar 29, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Survey monkey is the go-to for many people, and a lot of users are super aware of survey monkey and it's utility for research teams. I like how simple it is to use!

Cons: Survey monkey is missing key features that would be really useful for both survey design and data analytics. The pricing is also more than that for free or cheap platforms, so it's an investment!

Overall: It's easy to use!

Tremendously helpful!

Mar 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: I utilize Survey Monkey when making changes to the website for my business. This allows me to get real time feedback regarding new features or products, and since the surveys can be anonymous I get more honest opinions from those who know me personally. Customers are able to participate as well which gives me a better idea of which direction I need to pursue on new designs.

Cons: Occasional error messages when creating a new survey, although these are usually resolved quickly on their own by waiting a few minutes. They also have a contact form that can be submitted for further assistance, although a direct phone or chat line would be preferable.

Easy to use

Mar 28, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I love how easy it is to use. You can setup surveys in different formats that you need and it collects the information for you in a way that's easy to manage.

Cons: I don't like that only the very basic things are free. While it is usually enough, there have been many things I've wanted to use but would then have to upgrade.

Survey responses made easy

Mar 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We have options to choose from a variety of question types and i like its recognition in our industry.

Cons: we cannot change a format for response which is uneditable and have to follow their guidelines strictly

Capterra-loader

Extremely useful tool

Mar 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Excellent tool, especially for analysis work in the university, has helped me to raise the quality of my statistical reports.

Cons: I would like it to have more payment facilities for university students since for that same student condition it is often complicated to have the money.

Overall: It helped me improve my statistical reports.

Capterra-loader

Great software for capturing needs and opinions

Mar 28, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: One of the great feature of this software is the variety of uses it can have. It works great for internal surveys as well as capturing users and client feedback.

The reports and analytics make reading and understand the data very easy to interpret and to share with others within the organization as well as those outside the organization.

Cons: The only challenge is that a learning curve exists and we find ourselves utilizing Google to answer questions as the knowledge base seems less than helpful.

Overall: A major benefit of this software is the ability to capture our client's and staff' opinions on what is happening with the organization.

Use as a polling tool for both students and parents.

Mar 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: No cost and lets me get immediate feedback form both parents and students on a variety of topic. Easy analytical dashboard.

Cons: As a free tool it has its limitations as it is meant to be simplistic - a strength and a fault. Not much of a con.

Overall: Use as a polling tool for both students and parents.

I really like the experience I've had when building my surveys. It's very easy and intuitive.

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I really like how easy it us to build a survey and quickly preview what your survey looks like when I'm designing a questions that's more complex (i.e. a matrix question). I also like the extensive reporting capabilities.

Cons: Although the colors and visual are very bright and modern, the user interface when building a survey can look a little confusing. There are collapsible items on the right which, to me, feel a bit awkward. I feel like I have be closing and opening different areas which feels like it slows me down a bit.

SurveyMonkey provides excellent progress simply with a good interface.

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: SurveyMonkey is a software that is designed to produce and innovate, currently in my company, there are many benefits it has brought, such as a better organization through surveys, a better connection with the consumer to know what they like and what they do not like.

Pros: There are several features that I get the attention of SurveyMonkey, but in spice, there is one that has definitely made me choose it, and it is the interface, it is a very clean interface, with good colors that improve comfort.

Cons: I have no complaints about SurveyMonkey, the truth is that this software has left me impacted with the excellent results and the measures it takes to innovate in the creation of surveys.

It is quick and easy to do a survey and send it to a client.

Mar 27, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: I have managed to obtain benefits in my company, such as being able to establish constant communication with a client and ask questions when necessary, in a very short period of time.

Pros: What I like about SurveyMonkey is that in this platform you can create surveys quickly and easily, regardless of whether it is short, or very long, super simple to use.

Cons: I have no complaints about SurveyMonkey, it is currently fulfilling all due, also providing very good quality plans and adapted to the different financings.

Very basic product

Mar 26, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to use. I like the question samples. If you send the email through their system instead of importing your excel list, it tracks the responses with more complete information.

Cons: The basic plan does not even allow you to print the results. A work around is to copy and paste the information but it is a waste of valuable time.

Overall: The free trail saves you money - a plus. Easy to use - even to the novice.

Useful tool for businesses

Mar 26, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Being able to survey clients and prospective customers is invaluable to our business. I love the reporting in SurveyMonkey, which makes it easy to understand and analyze the data captured.

Cons: I wish customization of quizzes/surveys was a little easier and that individual pages of a survey could be changed rather than changing the entire quiz's look/theme.

I've been using SurveyMonkey for many years - for personal business and work business.

Mar 26, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: SurveyMonkey's customer service is very good. They are prompt and respond back to you (via email or phone, your preference) in a timely manner to ensure you can get the job done and get your survey out. The platform has many features available. It does take a little getting used to and you'll have to play around with the features to understand how it works.

Cons: The platform is set up in a nice manner, however, you do need to play around and do trial and error with all its features.

The Best Security Encrypted Survey Platform.

Mar 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: -Results can be exported to excel.
-It offers a question bank with ready-made and customizable questions for different types of surveys.
-Data is validated by Truste and Norton.

Cons: Currently, it doesn't have an in-built QR code generator for sharing surveys to mobile devices; however, they're planning to offer this feature soon.

Quickly question a crowd

Mar 23, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: We have used SurveyMonkey to quickly assess the crowd. Easier than multiple replies on an email and makes the answers anonymized if you wish. We have also used it as a quiz where instead of survey questions you must answer correctly. Easy way to benchmark employees.

Cons: Conditional responses were not available in the free version, working within a budget did not allow us to purchase a license. Paid usage does unlock more features.

Works great with templates and surveys

Mar 23, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We use this mostly for internal employee peer reviews. It is easy to use, anonymous settings and provides customizable boxes and fields for your exact needs. The reporting is useful as we can download the PDF or charts to provide to review and the employee can keep.

Cons: You have to click through a lot of things to get to where you want sometimes. A few of the features aren't as intuitive.

Should be your "default" survey application!

Mar 23, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: -Offers more than 10 question types which caters to almost all my needs.
-They offer 24/7 email support.
-You can create custom reports from your data.

Cons: -It offers plenty of features, but occasionally hides some useful features, So, you end up wasting time to discover them.

Capterra-loader

Collect data easily

Mar 22, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: If you are running some data and need the whole office to share their thoughts, Survey Money is one of the efficient tools to send out a survey form that your employees can fill. It will then easily gather all their input so you can have a summary of everything.

Cons: It generally serves what it intends to do. Not really a deal breaker, but maybe I can suggest more customizations and template forms.

Overall: I can easily gather answers to surveys

Great survey software for anyone

Mar 22, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Great user interface, drag and drop options as well as easy to use fields. Create a great looking survey in minutes. Free to use basic edition. Ready to use templates make it easy for anyone.

Cons: Reporting could be better and some very helpful features are hard to find. Free version has limitations. Service is good though.

Best survey leads in the market

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: You can create your surveys quickly and you can share them in the way you like. The functions and tools are so useful.

Cons: It would be neat to be able to make the survey look a tad bit fancier depending on who will be receiving the surveys.

Quick surveys to check the temperature.

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Inexpensive and robust to get collective information, ability to slice and dice data, and virtually cost free.

Cons: Very little to criticize - perhaps that it is simple, short and efficient, but to me those are the greatest strengths.

Overall: Get instant feedback from respondents.

Awesome Tool that does a lot

Mar 20, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: This is one awesome tool. You can integrate it into apps, websites, devices, and also connect to the back end to pull reports via the API. It costs more than the alternatives, but it is AWESOME!

Cons: The collaborative tools don't work well at all to give more than one user admin rights to a shared survey.

Strong survey and market research tool

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to create surveys, lots of nice customisable templates. Attractive visualisations of survey results, real-time statistical analysis on survey data.

Cons: There are no controls for surveys of a sensitive nature (eg. health information), and I am not sure who has access to that information.

The original DIY survey tool and still one of the best around

Mar 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to build and deploy surveys, simple reporting and sample tracking. Has deployed to mobile really well

Cons: At the top pricing level runs into stiff competition from other tools that have more powerful survey features (such as on-the-fly Conjoint) -

I love survey monkey!

Mar 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I just switched to survey monkey from qualtrics and I love it! I found it easy to use and it looks much cleaner.

Get's the job done.

Mar 19, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: This software is reliable and get's the job done! What more could you ask for? Survey monkey has a user-friendly interface which is the reason the program stands out for me.

Cons: Features could be improved and expanded but if you want something simple that will get the job done without all the fuss, SurveyMonkey is for you.

Fast, Easy and just awesome

Mar 19, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is just so easy to use and allows to get fast responses for free. I have been using it a lot while in school and I still use it now at work to get feedback on certain project.

Cons: Despite the fact that it is really easy to use, the features are pretty limited so in case you need more detailed answers / feedback I would not recommend using this.

Easy and reliable

Mar 19, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Survey monkey makes it easy to quickly create a survey that you can share out with others. There are lots of options to customize.

Cons: Survey monkey is static which means if you need to make changes to the survey, you have to send out another link.

"Easy to learn" tool. Drag -and-drop functionality. Great interface.

Mar 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: SurveyMonkey is a very popular software. We have been using it for quite some time. We started with the Free version and later switched to the paid one. It's worth the money if you need a great tool for creating professional surveys and getting the results analyzed and presented properly.

Very simple way to make a survey

Mar 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The user interface is so simple and clean. The step by step process is almost idiot proof. The results and reports are very helpful.

Cons: Not many cons that I can think of. Maybe more creative options? I might suggest creating pre-made surveys based on the topic.

Simple and Effective

Mar 18, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: We use Survey Monkey to reach out to customers for reviews of our company and their experiences purchasing from us. It is simple and effective for what we need it for.

Cons: We could use a few more features to help us send to a more specific group, but this does most of what we need it to do.

I love this tool! It makes it really helpful to survey a large group of people at once

Mar 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I really like that the tool provides you with stats on the people that you have sent the survey to.

Cons: I wish the tool was a little more intuitive on the selection of people to send the survey to. It seems a bit cumbersome when you add email addresses.

A popular survey tool that I've used in the past for research purposes.

Mar 16, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: You can pick how to phrase your questions in terms of multiple choice, fill in the blank, free response, etc.

Cons: Sometimes the options to phrasing your questionings can be limiting although I understand it is the free version.

Great tool for the basic survey and user

Mar 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Provides features I need, like page logic and a variety of question format types and also they provide "Question Bank" with standard questions/answers to use.

Cons: Customization in terms of theming and branding - options are restricted for logo placement and size.

Great for a variety of forms!

Mar 15, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: This product goes beyond just surveys, we've utilized this for contact information and scheduling details as well. It helps us keep all of the responses and actions in an easy to find location.

Cons: There aren't quite as many response options as some of the other software out there. For us, it is important to have dynamic forms with ranking systems, filling in charts, etc. This is the only negative we have found.

Frequent user of SurveyMonkey

Mar 15, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Value for Money

Pros: Really easy to use and get started, with a good set of variation on question types. Can gather your responses in a variety of easy to use mediums as well.

Cons: Can at times feel overly simplistic, almost to a fault - but that's often more due to content and questions than the application itself.

Survey Monkey really helps us learn and grow our business

Mar 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: What we really like most about using the Survey Monkey software is how easy it is to compose your survey and we have really found surveying our staff on meetings, trainings etc. helps us to know what is working and what is not.

A great way to create customised surveys in literally minutes.

Mar 14, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: It is such a simple to use software, offering a good range of templates and options to create your surveys from. With the ability to use a list of contacts to email it to, or simply share the web link, it is a fantastic tool to use to get your survey out there.

Cons: I have found that it is easy to pick surveys that are created through survey monkey as there doen't seem to be too much variety in the way that it sets out the survey.

Capterra-loader

My professional choice when it comes to survey making

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It allows me to create, distribute the survey and simply generate a url that can be shared through email.

Cons: No QR codes that can be generated and shared through mobile devices, which makes it easy for me since I'm always on my cell.

The quickest way to get others to send a response to your questions

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I love that it is super quick and easy to create a survey or series of questions you want emailed. In this day and age of technology you get a faster response to this than calling a person or asking them to mail something back in.

Cons: What I like least about Survey Monkey is you can't always construct a survey exactly as you would like to. It works great for simpler surveys but if you want to add a lot of detail, it can be a challenge.

Survey Monkey can be used in many ways!

Mar 13, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: The ability to poll people whether its for availability for a meeting, choosing options for a give-away, or receiving feedback on a specific topic.

Cons: The ability to export surveys comes in a few forms, but if you are looking for the individual responses, it is sort of difficult to sort though them, aside from flipping one by one, and it is also hard to search for who of the recipients filled out the survey and who didn't at any given time.

Survey monkey review

Mar 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use to produce complex surveys. Customer support is very friendly. Can integrate with many plateforms

Cons: Price points are very high and makes it an expensive pice if software. You will have to take tutorials in order to use the software properly

Immediate reliability in each response received from this platform.

Mar 13, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: The use of SurveyMonkey has benefited me in my company because I have managed to create many surveys with different designs or with designs that I can design myself, it is very easy to manage this platform and it generates very good reliability in the answers.

Pros: What I like most about SurveyMonkey is that you can create several collectors for the same survey, for example, one custom for a group of clients, and another general, to hang on the web. It allows to adjust the degree of confidentiality of the answers, being able to register, or not, the origin of each answer.

Cons: I do not like that it works with nominal users, which allows to open several sessions with the same user at the same time, which is very useful. It has 3 basic modules: design, collect and analyze, this is a serious problem because when changing the password, all people are disabled from using the program.

Capterra-loader

Did someone already say it's so easy a monkey could do it? Predictable, AND accurate.

Mar 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: You want multiple pages to your survey? Check. Want different types of questions on your form? Check. Want to make sure that those pages or certain questions only show up conditionally based on previous answers? Check. SurveyMonkey makes it easy to see your options for form/survey building easily, and their support resources are great for anyone to get started right away if intuition alone isn't good enough (which it is).

Cons: Some features are over simplified, but if you dig around enough, you'll find that you can customize some advanced settings in interesting ways. This software seems to focus on making options as easy to understand as possible, so as long as you recognize that advanced features are hidden a level deeper than is convenient (for the sake of not scaring off the less technically-savvy), you should be perfectly fine with using Survey Monkey.

Overall: This has been an easy option for survey and forms when working with a team of various skill levels.

We find Survey Monkey useful for post-conference evaluations

Mar 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Survey Monkey is customizable and very easy to use. We appreciate the in depth surveys we are able to create using Survey Monkey, as well as the analytics we receive after the survey.

Cons: We have no real cons regarding Survey Monkey, though I felt the free version was very limited in features, which is understandable.

Great for under-graduate research

Mar 12, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Limited free platform allows for basic data gathering, logic based questionnaires easy to create, easy to review questionnaire before publishing.

Cons: Data exported into excel spreadsheets can be a bit confusing to a first-time user. Some logic-based questions can lead to a software glitch that takes participants to end of survey.

Easy to use and very quick to implement! Made getting customer information easy to customize

Mar 12, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Easy and quick to get up and running. Very customization, to ad your companies look and feel. I really felt for the money that the simplicity and features of this product are well worth the investment.

Cons: The ability to add multiple contact lists to the same survey or email template form would be nice to see. At the time when I originally began to demo this product that had not been a feature.

Overall: Simple and easy to get up and running right away!

Surveys made easy!

Mar 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: As an HR Manager, surveys are essential for getting valuable feedback from employees. SurveyMonkey has an array of templates for different categories. Everything is easy to use and their templates are customizable and differs based on category (events, employee feedback, etc.). SurveyMonkey has made my life so much easier! Also, responses can be completely anonymous which can help you get more honest feedback.

Cons: Some of their more advanced templates costs money