Who Uses This Software?

Grant-making organizations of all shapes and sizes, including foundations, academic institutions, government agencies and corporations.


Average Ratings

2836 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $26.00/month
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • SurveyMonkey
  • www.surveymonkey.com
  • Founded 1999
  • United States

About SurveyMonkey

As the world's #1 survey software, our goal is to help you run surveys that collect actionable insights for making the right decisions. Whether you're new or experienced in creating surveys, leverage our platform to ensure success. Our resources include hundreds of questions and survey templates built by our team of survey methodologists, in addition to advanced survey design and analysis features that allow you to fully utilize every response.


SurveyMonkey Features

  • Custom Survey URLs
  • Data Analysis Tools
  • Email Marketing
  • Mobile Survey
  • Offline Response Collection
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video
  • Benchmarking
  • Compensation Management
  • Data Management
  • Email / Online
  • Face-to-Face
  • Panel Management
  • Paper-Based
  • Phone-Based
  • Sample Management
  • Statistical Analysis
  • Survey Management
  • Data Analysis Tools
  • Email Distribution
  • Feedback Collection
  • Live Results Tracking
  • Multiple Question Types
  • Online Polling
  • Phone Polling
  • Presentation Tools
  • Q & A
  • Skip Logic
  • SMS Polling
  • Supports Audio / Images / Video

SurveyMonkey Reviews Recently Reviewed!


Professional Survey Creator

Jan 09, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Survey Monkey has benefited the company that I work for because it allows us to quickly create surveys that are professional and that make it easy for people to respond. The feature that allows you to filter responses has been one of the most beneficial for my company as it helps us to ensure the people that respond to our surveys are the intended audience. For example, if we want to survey supervisors, Survey Monkey allows us to have the first question of a survey ask if the respondent is a supervisor. If the respondent answers no, that they aren't a supervisor, we can immediately have them directed to a thank you page that explains how we appreciate them taking the time for the survey but that at this time we are only seeking responses from current supervisors. It has been a feature that has helped increase survey response accuracy and save the time of those people who are responding because if they aren't the audience we are looking to survey, we immediately filter them out with the first question so they aren't wasting their time responding and so that we aren't wasting time sorting responses that aren't valid four our purposes.

Pros: The thing about Survey Monkey that I like best are its survey templates. Survey Monkey has so many templates of surveys that are professionally built and designed. The questions that are in the templates are diverse, educated and are all designed with the purpose of the survey in mind. Each question in the templates have its own purpose and is important for the bottom line. I like that if you want to use a template but don't want a specific question or you want to add an additional question or edit an existing question - you can. Survey Monkey's templates are fully customizable.

Cons: I do not like that the Survey Monkey logo and branding appear on all surveys that you create with Survey Monkey. The branding even appears in most of the paid versions of Survey Monkey. I think that - especially if you are paying for an account, that you should be able to opt-out of having the Survey Monkey advertising or branding on your surveys. This is important because when you distribute a survey, you do so with the intention of getting as many responses to the survey as possible. In order for people to participate in surveys - especially electronic surveys, they must trust the source. I have found that many people are concerned when responding to electronic surveys that their answers or personal information will be shared. With the Survey Monkey branding - especially for people that are not familiar with Survey Monkey, it could decrease the likelihood of people trusting the source and responding. I think that all versions of Survey Monkey - even the free account - should have the option to remove the branding. However, I especially think that the paid accounts should have the option to remove the branding.

Useful, but awkward

Jan 10, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: People can use this online immediately. The survey setup user may need a minute to decide how to lay out their survey with the limite options available, but actually creating the surveys can start right away. Respondents don't have to sign up for anything, which means an excellent response rate.

The survey options allows for open-ended responses, which many other programs do not. You can also limit answer choices, and determine if a question requires an answer or can be skipped.

The program will let you determine if the survey closes out at a certain time, or after a certain number of responses, or after all invited respondents have answered. An email notification updates the surveyor on the status of responses.

Cons: An option to rank answers would be a huge advantage, letting the surveyor determine whether all answers need to be included in the ranking. ("Of these 5 entrees, please rank your choices, making an 'x' for any that are not options for you at all.")

A preset "scheduling survey" option would be very useful, especially if it allowed ranking of answers. I personally use SurveyMonkey most often to help set meeting dates, times and locations for professionals with divergent schedules.

It could be much easier to repeat a question in setup so the next question will have the same setup, answer options, an phrasing as the prior. This option would allow quicker & more consistent survey question setup.

I find the current version awkward for sending the survey to specific recipients, moreso than in prior versions. It can be done successfully without too much trouble, but the screens and fields and directives were unclear and not as user-friendly.

Overall: Overall, a great option to allow many people to have the desired input at their convenience.

Capterra loader

A Free and Easy Survey Manager

Jul 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The nice thing about survey monkey is that it gives you an easy way to get opinions on various topics through a simple form. Furthermore, rather than having to create the form by hand, Survey Monkey does all the work. Choose your question type, input the question, and *boom*: you've got your first form up and running.

Since Survey Monkey is based on links, it also protects any user from inputting data twice to skew your results. It is not full-proof (the system uses IP addresses so a computer can only be used once. If you use another device, however, you could potentially reuse the link), but is certainly better than nothing.

Lastly, the way it displays the data for the person who created the form is easy to read and simple to comprehend. This makes it a breeze to manipulate your data and use it for whatever you need to use it for.

Cons: While there is a basic plan, Survey Monkey does have paid options. This means the basic plan is severely limited in options. You have a limited number of surveys, questions, and even responses. Customer support is even limited based on whether you pay money or not. While every program needs money to pay for their different employees, the price is certainly steep.

Furthermore, as far as responses go, it would be nice to group responses based on participant. Say you created a survey in which you were asking your employees to rank different staff benefits. If one person was unhappy with the company in general and gave 1 star to everything, it would group the responses for each question. You as the form creator would not be able to look at the results and be able to firmly say that it was only 1 person who was unhappy with everything instead of a few people unhappy with certain things. If you could group responses by the person responding as well, that would make everything a lot easier.

Overall: Survey Monkey is an easy-to-use system which has provided a means by which we are able to better understand how we have succeeded with different customers and where we need to improve. While there is a fee to receive all the benefits with Survey Monkey, it has certainly been worth it.

Survey Monkey - Easy to use

Dec 26, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Survey Monkey is very easy to use and is great for sending out surveys to a large audience. Survey Monkey software formulated the feedback you receive back from customers in easy to read charts and tables. One of the features I really like about the software is that you can send different emails (or campaigns) from the same survey to compare different groups responses while still being able to look at the results overall. I used this feature this fall to send the same survey to four different groups. This allowed me to compare the satisfaction of each week of our programs as well as the satisfaction overall.

Cons: I had a hard time at first figuring out the different setups for each of the questions. It would be helpful if there was a definition next to the different settings. However, after a little trial and error I figured out what everything did.

Overall: Survey Monkey has helped our organization gather information about customer satisfaction, our programs, our teachers and our services and be able to display that feedback in an effective way. Before we used survey monkey, we used to give out paper surveys at the end of each of our workshops. During the summer we run 125 programs for around 1500 individuals. Gathering and analyzing that information from the paper was a big task and although we gave out the survey we never had time to aggregate the results. With Survey Monkey that is all done for you. Now we can actually use the feedback we are receiving from stdudents and parents to make positive changes that returning customers can see. In the past three years, returning campers and parents have definately noticed that their opinions and feedback is being heard and postivie changes have been made.

Capterra loader

SurveyMonkey enabled us to supercharge our market research without heavy monetary investment

May 20, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: We found it so easy to set up any type of survey based on what data we wanted. Competing services do no come close to the survey type options that SurveyMonkey offers for all manner of uses ranging from inter departmental data to customer research.

We didn't even have to read through the documentation before using the services that SurveyMonkey offers, a towering testament to the intuitiveness inherent in the service.

The templates are really helpful for a new term members who don't know how to craft a professional and complete survey. We mostly start with the provided templates and slightly modify them depending on our needs.

Every team member gives the user experience an A+; there's little or nothing to complain about with the user experience

Cons: the very attractive advantage plan is quite expensive for small to medium businesses. It would be nicer if this package was slightly more affordable since it has very important features that the marketing department cant really do without.

There isn't a live chat option that we could use. This means employees from differing time zones can't easily get helped

A superb application that allows you to create your own surveys

Aug 21, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It is an ultimate cloud-based software which helps you to create your own surveys with the help of question format templates. Its basic version is free, so you can try it for free. It is very easy to create a survey with a variety of question types. It is very intuitive and user-friendly i.e. can be operated with a short learning curve. It has great reporting capabilities and in addition, it's time complexity is also very low. The combination of data and results are also very good. It allows you to customize your questions. Its uploading and shareability are quite remarkable. It helps you to know whatever they want, through surveys which is also very helpful.

Cons: Let's talk about some negative aspects of SurveyMonkey. Sometimes it hides some important information while doing surveys and other times snags are being caught that resulted in the improper implementation of surveys. It is also having the problem of creating duplicate entries. You cannot change font type, cannot export data in free version, doesn't allow collaborations, limited survey responses, inability to include video or graphics into the survey, etc. are some of the other problems of this application. Although, its time complexity is good but does not work well with more complex surveys and complicated skip patterns. However, you must have to learn to know how to analyze the results on the more advanced level. And lastly, if you want to use it to the fullest, you must pay higher for it.

I didn't expect it's so easy to know who your clients are

Jul 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We were working on some business logic enhancements for our client who is an online shop.

As we run out of free version capabilities really quick, we ended up on Advantage yearly subscription. While our client was excited about ability to perform segmentation of his clients, client also wanted to share some of survey results with his end users in real-time. Part of client end-users were excited to feel influencing on online shop design and assortment, so, I believe, we also earned an additional points of our end users loyalty. The client itself is really successful, they increase sales something like 3x over pas year, and the role of surveys in that is undoubted.

Cons: Sometimes there's lack of options to provide enough options to create flexible enough survey.

In particular we were unable to fin an easy option to switch users to another flow of survey based on segment they qualify based on first 3 questions. Survey results are not ordered by time that participants took it.

Overall: Client increased sales 3x times!

No mess, no fuss Survey tool

Dec 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I rated customer support although I've never spoken to them and never had a need to. I didn't want to give them a low or average rating, so I gave them the benefit of the doubt with a 4-star :) Truly, this is software that you can set up with little to no management on a regular basis. When you are ready, you can pull the data you've collected and do some fancy filtering when your team needs further insight into one aspect of your data collection. It's a no brainer to add this to your business process.

Cons: For the most part, I don't have any! Plus they have a monkey in their logo... who doesn't love that? If I must say one thing, then I'm unable to send out a general survey link while at the same time automating the collection of responses into separate categories.

Overall: We are able to maintain a high standard meeting and exceeding guest expectations because we use this tool as a tool for quality control. We are constantly monitoring whether our guests receive the experience that they are promised when they first become a customer.

One of the best cloud based software as a service online survey creation tools!

Jan 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: - Simple and easy to use interface.

- Able to quickly generate and sending out a form which can be used to get feedback from people around the world.

- Little to no training is required even for a beginner with creating and sending out surveys.

- Ability to extract and share actionable insights on the fly and take corrective actions.

- The surveys are highly customized according to one's needs. For instance: a company's logo can be added.

Cons: - The cost of Team Advantage and Team Premier plans can be high for small and medium businesses.

- The free plan is of little to no use for any business as it comes with major limitations:

A survey with only a maximum of 10 questions can be created and only maximum of 100 responses can be viewed per survey.

Overall: The tool can an asset to any business because the feedback received from the audience can be used to make improvements in the existing business model, ultimately helping a business in gaining satisfaction among customers.

Super easy survey tool!

Nov 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: My association pays for Survey Monkey which means that we can do special themes and branding - which look amazing!! The product is so easy to use and there are a number of question templates that make it easy to get the kind of results that you are looking for. Then, just export it all into an easily readable report! We previously were using a survey tool that required us to completely re-format the report that took hours of staff time. Now with just one click we have results that are easy to read, share and store.

Cons: Once you determine how to export the survey to meet your needs it is simple, but it does require some effort to ensure that you are selecting the correct reporting options. Also, if you need to add an attachment to the final page of your survey, you have to make sure that you click off of the link before hitting next or else it does not save the attachment. We have sent out a few surveys without the necessary attachment before figuring out this rule.

Overall: Overall it is an easy way to gain feedback and it is easy to use! I like the different pricing options as well.

Capterra loader

Very satisfied with the results obtained from its simple and easy use

Jun 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Its free version is very convenient or with a small investments of money, a very versatile tool is available for surveying. The response tabulations are made immediately and it is easy to send the interviews to the respondents.

The questions can be reordered in a simple way, after the questionnaire has been elaborated, facilitating the restructuring and design of the survey.

It does not occupy space on my hard drive, which makes it available anytime, anywhere.

The program tabulates and graphs the results, as it is answered (real time), which contributes to saving time in this activity.

The software highlights the highest values in each item, which contributes to the rapid interpretation of the results.

It indicates through the use of the highlighter who has answered the survey, which facilitates locating the missing persons by filling it out.

Cons: When questions are asked with multiple answers and require clarification in the order of the response, there may be a problem. Also when questions related to knowledge are asked and you want to discriminate the first mention (Top of mind) of the rest of the mentions.

There may also be problems with open questions, their quantity and how to analyze them

Overall: This software is a tool that I have used and I would recommend it with confidence to my colleagues. Several types of questions can be made but what I like the most is the ease of delivering the survey and the immediacy with which we have the data already processed and graphed.

As the name states, this is an easy survey builder but it can be used for a lot more.

Sep 11, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This software has a very straight forward user interface both for the admin and the end users. It is very easy to build any kind of survey with many different question types using just a few logical clicks. Each question you make can be customized in any way you could need. Since this is basically a form builder, you can use it to make all kinds of forms that don't necessarily have to be considered "surveys". The reports it generates are well laid out and it is easy to get different graphs or details out of the data you collect.

Cons: It's almost too simple. Some more customization ability regarding the look would make it better to me. It's a little too obvious you are using a SurveyMonkey form when you see one and having more brand separation would give users a more non-generic feel. No document upload feature limits the abilities but most surveys probably don't need that feature.

Overall: It really couldn't be much faster or easier to build a simple form when ever you need one with SurveyMonkey. As long as you don't need to collect something like files or payment from the end user, you can and probably should use SurveyMonkey to build your forms. It's a big time saver when you can copy older but similar surveys you often use and the interface is more intuitive than anything else I've used when building from scratch.

Functional surveying tool that gets good response rate due to its ease of use by the target group

Sep 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Setting up surveys is quick and they look good when you send them out there. If one has planned the survey well, the results can be very effective in motivating for changes in the business plan or strategy. Respondents find the surveys easy to complete quickly. The data sets that are gathered can be filtered and additional features are available for which one has to pay. Even so, when the results of the survey save the company money, one can easily justify the expenditure on R&D.

Cons: No real problems were experienced while using Survey Monkey. To stay ahead in the field, picture survey might need to be included, and also the possibility for updated feedback, or timed responses. For example if I want the respondent to be reminded to respond on a particular question again some time later, to measure a change in circumstances, it would be useful to tag a "sub survey" onto the main survey, without having to set up all the questions again in a second survey. Setting Survey monkey up to be like a "Random Comments and Criticism Help Desk" is being tested by using the original survey and submitting it to a smaller weekly group of customers, but the amount of extra effort is being outweighed by the "norm" of currently "adequate" in-house customer support function.

Survey Monkey has multiple benefits

Nov 24, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: In the past, I used Survey monkey to conduct surveys and get information for projects, experiments, and research. However, most recently it was the platform I used to nominate someone for the American Red Cross Heroes Breakfast. I like that it made it easier to provide all the necessary information that was requested.

Cons: Once I got to the end and clicked 'done' and new survey popped up. There was no 'Thank you for your submission' or any type of confirmation that my information had been captured. I did not like that because it took me 30 minutes to do the nomination and I had type a great deal of content that I would not have been able to retrieve. I was left wondering if it had even gone through. So I went on the Survey Monkey customer service portion of the website (FAQ's) and learned that all entries are recorded and submitted once you click 'done'. That was reassuring, but it would have been nice to not have to go through all of that with simply a confirmation of receipt (and maybe a final preview sheet (of all that I had typed) before submitting).

Overall: Overall, using Survey Monkey has been a positive experience. I feel as though more places should use a similar model (going through Survey Monkey) to collect information for awards or nominations, maybe even proposal submissions because it was so easy to follow.

Excellent interface and composition.

Jan 18, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: SurveyMonkey has benefited me a lot in conducting surveys for my company, previously the opinions we received were not to our liking and since we started using SurveyMonkey, we have noticed a reasonable and excellent change to our response statistics.

Pros: What I like most about SurveyMonkey is the excellent interface it has, for a while SurveyMonkey did not have the same interface, the previous one was ugly and very unpleasant, thus causing discontent for me when conducting surveys. Since the interface was changed, I have now made progress in the comfort of my work and the surveys I do are more appropriate to the opinions I seek.

Cons: Although SurveyMonkey is an excellent software and that helps a lot in the creation of surveys, I have not yet been able to afford the high prices it has in its last memberships, I would like SurveyMonkey to reduce prices considerably, would be a very accessible advance for all.

An outstanding tool to prepare simple surveys.

Jul 11, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The application is easy to use and helps you attain in-depth information from the audience. It's a very straightforward platform where you can just upload and edit your questions. Superb reporting feature is available where analyzing is done by graphs and charts and you can export to spreadsheets or pdf format, and also space is given for writing out detailed responses. The tool is very cost effective. There is this skip option that respondents can use for skipping questions that don't apply. You can send unlimited questionnaires by using the professional version. Great customer service and support team is another plus. You have a variety of ways to collect information from the customers like via mail, sending them a link or facebook. They autosave all your past surveys, making it easy to track those surveys. You can send follow-ups to respondents who have missed to fill up the questionnaire.

Cons: The software supports only a few languages. Including video to a survey is not as easy as other stuffs. Difficult to create complicated surveys with complex skip and quality checks. Attentions check system is not as best as those we see in some other survey apps.

Capterra loader

Ideal for fast collection of data

Feb 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We use SurveyMonkey for a lot. Any time we need to quickly poll staff or clients - we quickly create and send a SurveyMonkey. We have even built the program into our regular processes - instead of collecting forms from multiple partners or organizations, we use a repeatable SurveyMonkey.

Cons: It is hard to create a budget form on SurveyMonkey - you really can't mix it with excel too well. SurveyMonkey may have to try a little harder to compete with other form software.

Overall: SurveyMonkey simplified a lot of form collection that we used to do. It is also fairly mobile friendly. It has changed how we view and collect information, as well as how we present it. We engage clients and partners easily 2000+ times using SurveyMonkey in a given year and will continue to do so. Without it, reporting data would also be difficult. We have the gold level plan and use it for everything. It is one of the best bang for buck possible.

Ease with which the baselines.

Jan 19, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: SurveyMonkey has benefited me a lot at the business level because I have been able to provide very good opinions for our company, I have been able to provide very well qualified and well-explained opinions that make our work status progress.

Pros: What I like the most about SurveyMonkey is the ease with which the baselines are created, so that various things can be inserted into the survey, such as videos, images and many other things that supplement the survey and make it have a result of more feasible opinion, the ease with which the surveys are created in SurveyMonkey is unmatched, has a very well formed platform that grows comfort.

Cons: The SurveyMonkey prices are very expensive, I would like SurveyMonkey to reduce the amount of money appropriate to buy the Premier plan, the last one in the list, in order to have a better and easier access to those features and the benefits that this subscription brings . I would also like SurveyMonkey to develop PC software, to get better survey control and better synchronization.

Excellent on-line survey tool

Nov 03, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy-to-use | intuitive | fully web-based with no client to install | compatible with nearly every browser and ability to reach respondents even behind complex corporate security without compromising that at all.

Overall: As a sales performance improvement coach, trainer & consultant, I needed a way to automate the often tedious administrative job of sending and collecting the pre-workshop assignments that provide much-needed input to shaping the client's workshop and selecting the opportunities on which the group will work during the session.

SurveyMonkey came to the rescue 10 years ago by providing an on-line platform in which totally customised surveys could be quickly designed, deployed + monitored and followed-up easily and effectively. Clients were delighted with the information provided to them as feedback and workshop participants enjoyed comparing their own responses to those of other participants, and in large organisations, normed with other groups.

Over the years, SurveyMonkey has added numerous features and capabilities including excellent graphing and data sorting, as well as response purchase from selected target audiences. This allows for even better reporting and data presentation to clients, enhancing the value of our services to them.

Prices have indeed gone up over the years, but the overall value for money is still very good.

Recommendations to other buyers: Use the free subscription to test the platform for your specific needs.

Survey Monkey is a great asset to our customer care!

Jul 26, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The ability to quickly make surveys that are brand appropriate for our customers to collect information. SurveyMonkey has an integration with Hubspot which allows information to flow back into a customer's profile. The questions are simple to make as well as change out to different styles such as dropdown, star rating, fill in the blank, etc. The responses are easy to filter through once you recieve them. There are templates to use for basic surveys or you are able to create your own from scratch. I tend to create my own since we typically want speicifc wording. They make it extremely easy to share on social media as well if you are looking to get responses from a general audience or use it as a prospecting tool.

Cons: The only slightly negative thing I have to say is that it took a minute to understand who to create a survey from scratch. Invest in getting to know the product before working to create something under a timeline!

Overall: We have been able to easily put together surveys for events that offer CPE credit, contact updates for our customers, gather information for prospects, get feedback from events, and create surveys for health checks. One of the other great things we have been able to do is create a survey to send to customers before they complete a case study so the marketing department has a great understanding of the company going into the interview.

Capterra loader

SurveyMonkey is all you need for professional surveys with the ability to analyze results easily!

Jul 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I have used SM for about 4 years now, throughout my education, for the purposes of academic research, market research, opinion polls, event organizations and during course evaluations. What I mostly like is that it is very easy to start a survey on your own from scratch, with helpful hints scattered on the page right where you can see them and auto complete functions to save you long and laborious minutes of mundane clicking and typing. For those who would like to use existing survey samples, SurveyMonkey offers a very good variety of templates for every niche field you can think of, with insights explaining the relevance of that particular template.

Once created, you can it share directly via link, via social media, via email and via social media, with even the option of QR code! As for the results, you could filter to see data trends, plot graphs, view individual answers, view summaries and suppose you could not reach the user base you wanted in numbers, for a small fee you can get more test takers off the website itself.

To conclude, here is a small survey I created in the last 30 seconds to show how easy the entire process is.

Cons: No negative comments from my side after 4 years of use, nor do I have any constructive criticism to offer.

Overall: Easy to use, intuitive for new users, comfortable for old users, wide variety of templates, auto-complete features, analyze results in different formats, find people to take your survey from the website itself and much more!

Capterra loader

Easy to use and brand for your specific application

May 07, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We use this software for many different things - internal and external constituent satisfaction surveys, research for new products and other areas where we want to collect anonymous information.

The surveys are very simple and intuitive to set up and contain almost unlimited ways in which to pose questions and receive feedback. Reporting is very easy and you can 'slice and dice' the data in many different ways, set up filters, export to pdf and excel quickly and easily. You can also add your own branding to the surveys, home pages etc.. to make them more customized.

I also like that you have the option to embed a link to the survey in your own communication or have the software send and track open rates for you.

Cons: We use this software quite extensively for an organization of our size (about 100 surveys every three months) and my only drawback is that it seems fairly difficult to organize and find old surveys. You can set up folders but the home screen still shows all of the surveys in a long list that you have to scroll through.

Overall: Simple to use and appreciated the discounts for non-profit users.

SurveyMonkey Bottomline

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: SurveyMonkey is easy to use for basic data collection. If you want to create and administer a quick survey that has up to 10 questions, then it will do the job for you. It's free and you can get about 100 responses at the most for the basic plan. However, if you are looking to collect more robust information from your clients or an audience, then you will need to pay for a better plan that can give you a lot more concrete data.

Cons: The free edition is so basic that it is not worth it for those of us who want to build robust surveys and collect meaningful data out of participant responses. It would be great it the basic edition had more options, such as access to logo additions and URL links without an extra added fee for what is considered to be a basic survey. The platform itself is easy to use but the functionality of moving questions up and down can be somewhat inconvenient at times.

Overall: SurveyMonkey is a great platform if you are not looking for too many free options. Overall, it is easy to use and gets the job done. I would highly recommend paying for a plan to get most out of the software. Depending on your needs, it might be worth it to pay for it.

Professional research results with no hassle

Jul 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: In higher education, we are always looking for student, faculty, and alumni feedback to try to better the services we have in our facility. With SurveyMonkey, we can create multiple surveys to canvas many of our needs.

For example: set a student with a laptop and free coffee up in the lobby and ask students/faculty/staff to fill out a "building satisfaction survey." Another great use: sending a follow-up survey to clients after they have held an event in our facility. SurveyMonkey gives us great feedback either way, which we can then use in our annual reports.

SurveyMonkey makes it easy with lots of templates, so even the lesser-tech-savvy employees can get a general grasp on what's going on. The ability to alter the templates to suit specific needs is ideal.

Cons: Budget is a growing concern at our institution. Although there is a basic package, the advanced options can certainly take a chunk out of our dwindling budgets.

Although SurveyMonkey accomplishes exactly what you need it to do, more (or at least easier) integration with other programs would go a long way.

Overall: SurveyMonkey is an easy to use and easy-to-distribute way to get much needed information from our student/faculty/and staff. This information is imperative to our end-of-year reports, which then inform the college's entire strategic plan.

Best preferred survey platform to create surveys forms or assessments instantly. Value for money!

Oct 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: This software platform compared to its competitors like Qualtrics and SoGoSurvey offers a better User Interface and a smooth end-to-end product flow.

It is really simple to create surveys and assessments in this platform and distribute and generate reports based on the data collected from participants.

The overall usability is also pretty well thought off!

I would love to appreciate this tool for its simplicity and it's user-centric focus as it keeps the most important features used by the public in mind.

If you wish to purchase this, there are various packaging options too and it's a real value for money based on the features the package provides and based on your requirements.

For an Indian, I would definitely recommend this tool.

Cons: The support team is really obnoxious! There are a lot of issues noticed at times and when we try connecting with the support, we don't hear instant feedbacks or resolutions. I personally believe SoGoSurvey does a wonderful job in this regard.

Most of the features are missing as compared to its competitors making this a less preferred tool for k12 schools or other areas.

Overall: Really easy to create share and generate reports and visuals based on the data collected. A great platform to use!

Surveys Made Simpler

Aug 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: SurveyMonkey's surveys are very easy to make. With a wide variety in the type of questions you can use, and the sheer number of customization options for surveys, SurveyMonkey's surveys are top notch. The survey interface itself is beautiful. It's sleek and modern, and is easy to navigate, even for first time users.

SurveyMonkey has allowed my company to receive feedback from customers, which has allowed for us to improve our customers' experience. SurveyMonkey played a large role in allowing for this improvement to happen, as it was the software we used to collect data from our customers.

Cons: There are basically no cons to SurveyMonkey. It's very easy to create new surveys, and get them out to customers. The design of the surveys are modern and clean. I recommend SurveyMonkey for any company that wants more insights into their customers.

For Staff Evaluations

Nov 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I liked being able to set up the questions in several different formats depending on the results we were looking for. ie: yes or no , multiple choice and essay answers. II also appreciate the ability to use templates to have good looking surveys instead of a basic black and white. The final thing I appreciate is the ability to export the replies and set up my own formatting of the results of the surveys. As an administrative assistant I could then strip any confidential data while still maintaining the integrity of a person's response to then present the results to the board.

Cons: There were no real cons. The product met my needs perfectly.

Overall: The product was used for many different functions within the school setting that I worked in. It was used for staff evaluation:s a. from peers regarding work relations and cooperation and b. from parents evaluating a teacher for their yearly evaluation process. It was used for staff input into decision options such as calendar item input for scheduling during the school year. The athletic director had me set up coach reviews, etc. I used this program in my previous job at the school and will now take it to my current job.

Several user accounts.

Jan 20, 2018
4/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: SurveyMonkey has benefited me a lot within my company, I have been able to apply different opinions for the products we offer, thanks to this software we have known the things that our clients like and do not like.

Pros: I really like the SurveyMonkey login because you can create several user accounts for a single company, it's not like other software that only asks for the company's user name and you must be part of that team, on the other hand, surveymonkey is a very diverse software with its prices and has been able to interpret them in a good way, thus adding several work plans that complement its use.

Cons: I do not like that SurveyMonkey has very little capacity to present pre-made designs in surveys, I would like to add various designs to supplement the creativity of the person who is doing this work to help make the survey much faster and you can get effective success in the survey.

Immediate reliability in each response received from this platform.

Mar 13, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: The use of SurveyMonkey has benefited me in my company because I have managed to create many surveys with different designs or with designs that I can design myself, it is very easy to manage this platform and it generates very good reliability in the answers.

Pros: What I like most about SurveyMonkey is that you can create several collectors for the same survey, for example, one custom for a group of clients, and another general, to hang on the web. It allows to adjust the degree of confidentiality of the answers, being able to register, or not, the origin of each answer.

Cons: I do not like that it works with nominal users, which allows to open several sessions with the same user at the same time, which is very useful. It has 3 basic modules: design, collect and analyze, this is a serious problem because when changing the password, all people are disabled from using the program.

It gets the job done!

Jan 02, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The usability of it! Our account is open across our organization which means different experiences engaging in technology. Those people within our organization who aren't the most tech savvy are still able to use the platform with little assistance. The process makes it pretty easy to walk through setting up your survey, especially if you are sending similar types of surveys, the copy feature is the best!

Cons: Sometimes we have difficulty creating list for who to send the survey to. At times we want to send the survey to the same group of people with one addition. Each time the program would create a whole new group which left us with several groups and a lot of cleanup on the other end. I think if this feature was a little easier to adjust for your needs, it would be really helpful in the sending process.

Overall: Overall I think it's a great tool! I would love for the customer service options to not be tiered and accessible all across the board. At times we had quick questions, but required more work to ask then the actual answer to the problem.

Invaluable tool with some room to improve

Oct 04, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Just the simplicity of getting actual feedback from just about any size group about a wide range of topics, using a pretty huge array of question types is an amazing aid to decision making. The graphical reports of data are also a major time savings in many cases.

Cons: There are some statistical and data science bad habits that SurveyMonkey enshrines. For instance, the 1-2 coding of yes-no questions is kind of silly when the obvious way to handle it would be 0 for no and 1 for yes. We generally end up converting reports in Excel to show that. Also, the ambiguity in numeric exports of Likert scales as to which is the top end of the scale is a little annoying. Many times I have inadvertently built a question such that 5 turns out being worse than 1; it would help if SurveyMonkey kept me from making that mistake. Also, the constant use of average Likert scores has made people forget how statistically illegitimate that practice really is. You can't average categorical data meaningfully because a 1 isn't 1/5th as good as a 5. But that just goes to the naive use of what is a pretty powerful tool. Maybe SurveyMonkey should offer some guidance on how to use stats without deceiving people.

Overall: While some exports require substantial cleaning, there is still no getting around the huge value added by being able to survey people on a simple, intuitive platform like this. It's an invaluable tool, if an imperfect one.

Best way to get answers

Oct 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Many formats to create a survey. When you need to gather information from a group of people this is the best way to do.

You can send out the link and set up for answers you need. We use this survey daily where I work. Everything from tracking information through the form and gathering information needed for training, daily operations, tracking customer interactions.

can be anonymous for real answers

You get a detailed report of each survey.

Cons: I have not found any Cons with this application.

Overall: Survey Monkey has made my life so much easier at work. I would suggest this application for anyone that needs to track information on person by person basis.

Capterra loader

Simple Way to Make a Survey

May 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like that there are some ready made templates available if you are in a hurry. I also like that I can create my own survey from scratch by customizing what questions I want to ask and the format for those questions. New surveys are very simple to create because the program walks you through the steps. The program also allows you to add a logo to your survey to make it more professional looking. It automatically inserts our logo when I begin a new survey.

Cons: When setting up a question, the screen can be pretty cluttered with all of the choices you need to make. You type your question, then you have to select the format for your answer, and then you need to either type in your multiple choice answers or provide whatever is needed for someone to answer your question. When I first started using Survey Monkey, it was a little tricky to maneuver around all of the items on the screen.

Overall: This software has a free version that works fine for my needs, so that is a huge benefit. It creates a very nice, professional looking survey, which is very important.

The best survey software

Oct 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: They have made it much easier to create surveys. I especially love the predictive feature, where it knows what kind of question you are trying to create. It used to take 15-20 minutes to create a survey, now it takes less than 5.

Cons: The fact that you can't delete the timestamps on open-ended answers. This diminishes the anonymity, as people can look at when the answers were entered and piece them together to try to determine who said what .

Overall: I've used SurveyMonkey for as long as I can remember. I have tried many, many other survey software companies, but always end up sticking with SurveyMonkey. They are well priced and the software itself is intuitive and easy.

Very easy to use, quick to set up, and handy basic analytics

Nov 15, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: 1. Very easy to use, low learning curve

2. Templates on how to structure your questions are readily available (e.g., drop-down field, or free text with limited text length, etc.), so you can quickly set up your survey

3. Once survey is designed, you can easily share the survey through the link provided (i.e., cut and paste the link to your survey in your workplace email or send survey out directly through Survey Monkey)

4. The analytics tools are intuitive and great for simple datasets

5. Free to use for non-pro version, which should be more than enough for most simple survey purposes

6. Survey form optimized for both laptop/desktop and mobile phone

Cons: 1. Still very much browser based, with no integration with the common apps that I use at work (e.g, Outlook)

2. Unlike its closest free-to-use competitor, Survey Monkey requires that I sign up for the pro version when I want to create a survey with more than 10 questions.

Capterra loader

Easiest Survey Tool

Nov 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: SurveyMonkey is the easiest survey tool to use. Since high school, through college, and even post-grad, I've been using SurveyMonkey. What I like the most is that it instantly creates your survey. All you need to do is just fill in the blanks and the rest is taken care of for you! I also like that there is a free version of the tool, so it can be accessible to really anyone who needs to use it.

Cons: What I like least about this software that if you are using the free version, you are only limited to 10 questions per survey. You have to make sure that whatever data you need to collect can be collected from just 10 questions.

Overall: I've definitely had a very good experience with SurveyMonkey, both as a user of the software and as someone participating in other people's surveys made on the software. SurveyMonkey has always been my go-to software when I needed to create surveys for school projects or personal use. It is so easy to use because SurveyMonkey gives users a template to use to make a survey, which is really helpful!

Great service for free survey and data college

Jan 18, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: SurveyMonkey offers a free outlet for surveying individuals. Many of these services are costly when you go through other sources. There are templates you can pick from that makes the set up very easy. This is great, particularly, if you work with those who have little familiarity with survey design and need just the basics. Also great for work with high school or undergraduate students.

Cons: There are limits to the number of questions you can use and how many people the survey can be administered to. This can cause issues if you are looking for large scale survey administration or want more in depth data collection.

Overall: I have had experience with SurveyMonkey from the time I was an undergraduate student until now. My first data collection as a college student was conducted in SurveyMonkey. This tool helped me to learn the basics of how data is collected and deducted, then analyzed. I have since gone on to use this tool in my work with students and as a convenient tool for surveying groups to get quick numbers as needed.

Go to survey generator for large responses

Jan 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This software analyzes results very well. It breaks the results down in easy to understand graphics, that are aesthetically pleasing enough to use in reports. The software shows results in multiple ways as well. Another big pro is just the ease of use, the question type generator makes it simple to choose the best format for each question and helps make your survey flow better.

Cons: The downfall is you lose some of the customization that you may get from other softwares (of course using free versus paid changes this a bit). As an online portal, it obviously works best online, but there are some instances where you want to have a printed version as well (say at a community meeting to hand out to those who would like to take a hard copy) and it just doesn't print well. It prints very long, as the questions can't be condensed (spatially).

Overall: This has really benefited our business as it allows for easy distribution of surveys online which generates the most results.

Easy and clean efficiency

Oct 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I really enjoy how clean the produced survey looks to the survey takers. The ease in clicking a link that takes you directly to the survey will make that much of a difference when trying to convince people to take the survey. I also really like that people do not have to provide too much information when taking the survey as this normally deters then from continuing ahead with it. It's a free tool which is probably its best aspect. Second to that, it's so easy and quick to make a survey. Why wouldn't a business or individual use it for research purposes?

Cons:

There is nothing that I can flag for but I think SurveyMonkey could improve on their marketing. When I first came across it, I was skeptical about continuing with the survey because I wasn't sure what clicking the links would do - there's a new concern for cyber safety. With better marketing, people will more likely take the survey.

Overall: I take SurveyMonkey quizzes all the time because of how quick and easy they are. I really enjoy this platform and I have often thought (as an academic), that should I need to conduct a survey, I will turn to SurveyMonkey.

The Little Monkey that does all the work

Oct 25, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Templates,

Choice of question formats,

Option to change colors and designs,

csv file uploads,

excel downloads,

ability to update customers you already entered,

ability to send surveys to survey monkey users for input

Cons: you have to pay for additional users,

some things are limited,

certain extras cost extra,

Overall: We have used the survey monkey for years, and I used it in my last business as well. I think it's becoming more well known, so customers aren't as afraid to open it, as when I started using it. Now it's a go-to for several businesses. Especially those just starting out with surveys.

SurveyMonkey evaluates each positive and negative opinion.

May 22, 2018
4/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: It has benefited me because I have managed to control much more what the client wants to tell me, now in my company we have managed to please the client with what he asks and we have analyzed each opinion to improve day by day.

Pros: SurveyMonkey is one of the best powers in surveys, and what I like most about this platform is basically the platform as such, the design that is currently offering clients and the major commercial powers, better valued survey design and features that encourage you to complete a survey.

Cons: The problem is that SurveyMonkey should exponentially lower prices so that customers see a buying opportunity, prices are very important and surveymonkey is not seeing that, every day new users are lost for such high prices.

SurveyMonkey not just for monkies!

Oct 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We love SurveyMonkey! We use it to gain feedback for our customers and love the reports it garners as well as the information we requested. We also use it internally for voting for employee of the month and other employee recognition applications! It's so easy to use and set up a professional looking surveys!

Cons: There is nothing I dislike about SurveyMoneky!

Overall: We love SurveyMonkey! We've used other products like it that are clunky and not easy to use. But SurveyMonkey is so easy to use and creating surveys is as east as 1-2-3...even a monkey could use it!

Automated survey results emailed to users. Cut response time: 3-5 days to 15 minutes - 90 users/mo.

May 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: This project streamlined efforts of administrative staff; each survey required 30+ minutes to manually process a results report, now the process is automated. Improved response time to client from 3-5 days to 15 minutes. The SurveyMonkey team gave great assistance during the build phase. Their software plays well with others. I highly recommend SurveyMonkey. fyi...this project uses SurveyMonkey, Zapier, and WebMerge and has been live since Dec 2016. We've used SurveyMonkey as standalone product for about 5 years.

Capterra loader

Survey Monkey Business! No Playing Monkey Games Here!

Oct 24, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The ease of use first of all! It is very easy to manuever around for sure! Plus they genuinely ask questions that you are interested in and I love the statistics that is shown at the end of each survey! Nice to know what other people's points of views are and what they think believe and are passionate as well too!

Cons: Nothing really! Other than the fact my mind goes blank sometimes and I can't think of anything else to ask! Lol!

Overall: Outstanding! Would give this business an A+ all the way around! Easy payout and fun to do at the same time!

SurveyMonkey Review

Dec 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: What I like most about SurveyMonkey is that it is an easy way to get people's opinions on a variety of topics through a simple forum. Since surveys could be sent through links it is super easy to get people to participate on the survey that user created. After people complete the survey, the way SurveyMonkey displays the data is super simple to understand and interpret.

Cons: Since there is a paid version of SurveyMonkey so the normal free version is limited compared to the paid version. I wish the paid plan was a bit more affordable for a student that way I conduct surveys around campus.

Overall: Overall it is an easy way for a company or a person to get feedback for a product or a project!

We set up surveys on Survey Monkey about 5 times a month.

Nov 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

1 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Survey Monkey can be a free account, however because we want full customization and to use it for multiple clients, we have a paid account. The charge for an account is minimal, and worth every penny. We get full customization of each survey, the user interface is incredible easy, and surveys are so streamlined. The best part is they provide tracking/reporting metrics on each survey that is significantly better than survey software that is much more expensive.

Cons: We oftentimes add a gift card as a "carrot" for filling out the survey. Survey monkey has not streamlined the process of issuing a gift card with the survey, so we have to send it out manually. For smaller surveys that works fine, but for much larger surveys we have to use a different system because manual gift cards is not a cost-effective option.

Overall: Ease of use and functionality. Customization and tracking/reporting.

Awesome and easy

Aug 07, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Survey monkey is great. We use this frequently. Quick and easy surveys over a project to a group of staff to get an honest opinion in a number of situations. We use it to eliminate hurt feelings among stakeholders. It has many uses and features but most importantly it's easy to use and the results are sinple and straight forward.

Cons: What's not to like? I can't think of a negitive. It doesn't have tons of bells and whistle's is the only reason I didn't give it five stars but that is in no way negative. This isn't some advanced technology, it's a fast way to get a public or group opinion and keep it anonymous.

Overall: My business uses it to gauge success of projects, direction of projects, quality of contributors in a discreet and anonymous way that doesn't point anyone out or critique specific ideas in front of the group. This has kept down office drama but kept managers in the loop as the true progress. We've also used it for other things unrelated. Highly recommend

Capterra loader

Easy to Use Tool - Possibilities Limitless!

Jan 07, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, participants aren't required to create an account and the built-in questions offer some great options to get your survey laid out well. The free account level does provide you with a method to create a valuable survey, distribute the survey as needed, and review the results. Able to brand the survey for your organization/business.

Cons: Initial learning curve is high because of how customizable the survey tool is, but it takes very little time to understand how to use Survey Monkey to do exactly what you need. There are some limitations with the free account.

Overall: Overall, a great tool, especially when looking for a free option to get started with simple surveys. The expanded options with a pro account does provide great value as well, I really like the ability to use fairly robust features of the application at the free level for as long as I needed before deciding to upgrade to the pro level account. Easy to use, easy to get input through a web-based survey.

Great product but recent changes to pricing make it more expensive

Jan 18, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Customization is the most valuable feature of SurveyMonkey. I have worked with other survey software packages and they don't have this level of customization. There are a variety of question types and you can use different rule settings to set users on a varied path depending on their answers. Overall, it's easy to drag and drop questions onto different pages and to create page breaks. There are also a number of design templates to choose from to match the look of your brand or business.

Cons: The customized features work well, once you understand your options. I often have to troubleshoot by trying different question types to see which one works best with the question I am trying to ask. The free version of the software makes it difficult to extract any data, so it really forces the user to subscribe to a paid version. SurveyMonkey recently changed their fee structure, which has made it considerably more expensive for a company with multiple users. You may have a few users that only need a survey once or twice a year, but they are not able to access a team login without having a setup of each IP address. This forces the company to spend more or less individuals have access.

Capterra loader

Easy UI and Great for Quick Surveys, Polls, Etc.

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I have used both the free and banded version of creating Survey Monkey Surveys and it has always fulfilled my expectations.

Creating a survey is quick and easy here and you will be done with a great survey form in minutes for your employees, generic market research, study, etc.

It has the option of response triggered questions which means an extra question might show up or not depending on what the user answered in the previous question.

Survey Monkey also allows you to use to your own HTML creatives.

The survey results are easy to read and pretty intuitive.

I have used their online response team and found them quick and helpful.

Cons: I would love to have an easier way to export/download the data/results to be able to present it in my own way.

Overall: My overall experience with SurveyMonkey has been good and i think its great for start ups and individuals to so their surveys/studies free of cost.