Average Ratings

245 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $26.00/month
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • SurveyMonkey
  • www.surveymonkey.com
  • Founded 1999
  • United States

About SurveyMonkey

Enables anyone to create professional online surveys quickly and easily.


SurveyMonkey Features

  • 360 Degree Feedback
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Distribution
  • Embeddable Survey
  • Kiosk Survey
  • Mobile Survey
  • Multiple Question Types
  • Offline Response Collection
  • Online Survey
  • Paper Survey
  • Phone Survey
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video
  • Templates

SurveyMonkey Reviews Recently Reviewed!


Ease with which the baselines.

Jan 19, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
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Comments: SurveyMonkey has benefited me a lot at the business level because I have been able to provide very good opinions for our company, I have been able to provide very well qualified and well-explained opinions that make our work status progress.

Pros: What I like the most about SurveyMonkey is the ease with which the baselines are created, so that various things can be inserted into the survey, such as videos, images and many other things that supplement the survey and make it have a result of more feasible opinion, the ease with which the surveys are created in SurveyMonkey is unmatched, has a very well formed platform that grows comfort.

Cons: The SurveyMonkey prices are very expensive, I would like SurveyMonkey to reduce the amount of money appropriate to buy the Premier plan, the last one in the list, in order to have a better and easier access to those features and the benefits that this subscription brings . I would also like SurveyMonkey to develop PC software, to get better survey control and better synchronization.

We use Survey Monkey to distribute customer satisfactions survey to our clients.

Jan 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Their ability to meet your business needs. I have worked for two different industries that use this tool, and Survey Monkey's ability to cater to any type of business makes it a versatile tool for companies who depend on customer feedback.

Cons: The only thing I do not enjoy about this tool is that the respondents do not get to save and continue their surveys. This puts the pressure on them to get it done all at once, which could significantly impact their honest response.

Used for a RCT on Food Insecurity

Jan 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: SurveyMonkey is a user friendly, easy software that has allowed me to collect over 500+ surveys from patients regarding food insecurity. It is easy to analyze the data, export the data and submit the survey.

Cons: When completed with a survey, you cannot return to start a new one again, you must re-click the link.

Free tool that is great for collecting customer feedback

Jan 19, 2018
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: We often use surveys to gain feedback from customers after we've run an event. It's easy to use and fairly customisable. You can easily select options like multiple choice tick boxes or text answers. Also provides a link that can easily be shared with customers once you've created the survey.

Cons: The SurveyMonkey branding appears on the free version, but I guess this is to be expected. I'd also like to see more help and tips provided on how to create good surveys that help you get the most out of what you're sending out to customers.

Easy to use survey generator

Jan 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
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Pros: - Very easy to use and customize - Can create a survey within minutes - Many different options for how to present survey - Results are easy to review and interpret

Cons: - Costs can add up when doing frequent surveys if they go beyond the free limit - Limited to 1-2 survey creators for subscription

Dfcae9f1f1f742c030b94649a9117327

Excellent Survey program

Jan 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It is super easy to learn and use. Creating questions is super easy with the intuitive questions and options.

Overall: We have used for different events, trainings etc. It enabled us to get quick feedback and make necessary changes.
It was easy to use, and easy to get the results and the answers you need.

I have used SurveyMonkey to create surveys for both my business and for a non-profit that I assist.

Jan 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It's easy to create a custom survey based on your individual needs with very little effort. At any time you can see how the results are performing.

Cons: In the past it was difficult to share real time information with collaborators, however recent versions make this much easier.

Overall: For my business I can see what my customers and website visitors are most interested in, and it helps steer my creative flow. For the non-profit I have used SM for, it helps them review education presentation effectiveness as well as gain important feedback about their services.

Excellent interface and composition.

Jan 18, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: SurveyMonkey has benefited me a lot in conducting surveys for my company, previously the opinions we received were not to our liking and since we started using SurveyMonkey, we have noticed a reasonable and excellent change to our response statistics.

Pros: What I like most about SurveyMonkey is the excellent interface it has, for a while SurveyMonkey did not have the same interface, the previous one was ugly and very unpleasant, thus causing discontent for me when conducting surveys. Since the interface was changed, I have now made progress in the comfort of my work and the surveys I do are more appropriate to the opinions I seek.

Cons: Although SurveyMonkey is an excellent software and that helps a lot in the creation of surveys, I have not yet been able to afford the high prices it has in its last memberships, I would like SurveyMonkey to reduce prices considerably, would be a very accessible advance for all.

So easy to set up basic surveys without training

Jan 18, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of being able to set up a basic survey without any training was great. I created my first survey in a couple of hours.

Cons: Going beyond the basics a little more difficult, and setting up your distribution lists. I would also like to see a little more advanced reporting on results

Easy to use survey software

Jan 17, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Survey Monkey is easy to set up and use for basic surveys. I like the options for displaying the results and the surveys usually look bright and fun.

Cons: They didn't have some of the question types I needed for a particular survey I was designing for my research project so I had to use SoGoSurvey instead. The surveys don't look as "official" as other survey sites.

Provides basic survey needs at no cost, but need to pay extra for full features

Jan 17, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
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Pros: Free option does not limit the number of surveys you can create Pricing levels gives options for how robust your surveys will be Integrates with Mailchimp

Cons: If you want anything other than a basic survey, you need to pay extra. So if you want a custom design or special questions/reporting.

Wonderful free survey site

Jan 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The free version is very useful when conduction small surveys for class or personal reasons. Clear and easy to understand and use

Cons: Nothing. I mean, if you want to survey a larger group it costs more, but that's completely understandable.

All that you need for surveys

Jan 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: It's extremely user friendly, but when I've had any issues their customer service has been super quick and helpful.

Cons: There are a few limitations, in terms of changing languages in some buttons and layouts. We rarely use English so this has been an issue.

Survery Monkey Leader in Online Surveys

Jan 16, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Survey monkey has many great aspects such as its intuitive user interface and advanced features like artificial intelligence. Pre-made standard tools help you design a useful surveys and focus on its result. Question banks and templates makes survey building a breeze. Even the free version has a lot of power and optimized for mobile. Lastly, pricing wise it is cheap!

Cons: Some features are hard to find or are unknown and it takes poking around to find them. Also, I dislike how survey monkey constantly bombards you with emails. Which is why I do not use it much anymore. We moved to use some our application to collect data now.

Overall: Surveys for conferences (How did we do), support, or gather any type of information. It is easy to imaging the benefits of data collection.

C2abab0f28c91e07d44b85e49d1ccd01

So easy to use

Jan 14, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: With SurveyMonkey, I love being able to conduct high quality surveys that can randomize questions, pages, etc. to weed out primacy and bias. I'm also a fan of the reporting tools. Even though we pay for it, I appreciate that there is a free level that works very well for people who only need a basic survey.

Cons: What I do not like about SurveyMonkey, in the same way, I will order it in scalar order, so that it is better understood.

1.- Prices.

The prices that are stipulated in the SurveyMonkey software tend to be a bit high to be a simple software that performs and receives answers from questionnaires, I consider that this company, like many others, should consider lowering the prices to be able to arise in a progressive way and so we can achieve better goals.

2.- Interface

Although SurveyMonkey has excellent survey designs for all its clients, I think that this program would not hurt a development of a new website design, the green color does not look very appropriate for this software since it favors the customer distraction.

Overall: It really helps me pull in potential customers. By having them answer demographic questions I can better categorize who to follow up with first and who I think will be a customer that will buy my product rather than just in it for the free sample I offer after completing it. The level of customization and detail really helps me narrow down my questions.

Fast and easy way to find and analyse information to help with program and strategic planning.

Jan 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Survey Monkey is quite easy to use and it is great that they are always adding new features to the pool, to get best results.

Cons: Sometimes there are too many choices and it is so hard to decide which way to go! Probably not too bad, hey?

Overall: The best benefit is that the platform is there and ready to use. We don't have to think - just put our questions in.

Useful tool for organization trying to reach a huge population with limited resources

Jan 10, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The variety of survey options available is nice as well as the design of the website allows people to be well informed of the survey options. Additionally the lag time for surveys is minimal on most platforms.

Cons: The free plans offered are often not near the quality of the payed for ones, which can be over priced for the value. The trial does not offer enough information on the full benefits of survey monkey which if improved could improve their market.

Professional Survey Creator

Jan 09, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Survey Monkey has benefited the company that I work for because it allows us to quickly create surveys that are professional and that make it easy for people to respond. The feature that allows you to filter responses has been one of the most beneficial for my company as it helps us to ensure the people that respond to our surveys are the intended audience. For example, if we want to survey supervisors, Survey Monkey allows us to have the first question of a survey ask if the respondent is a supervisor. If the respondent answers no, that they aren't a supervisor, we can immediately have them directed to a thank you page that explains how we appreciate them taking the time for the survey but that at this time we are only seeking responses from current supervisors. It has been a feature that has helped increase survey response accuracy and save the time of those people who are responding because if they aren't the audience we are looking to survey, we immediately filter them out with the first question so they aren't wasting their time responding and so that we aren't wasting time sorting responses that aren't valid four our purposes.

Pros: The thing about Survey Monkey that I like best are its survey templates. Survey Monkey has so many templates of surveys that are professionally built and designed. The questions that are in the templates are diverse, educated and are all designed with the purpose of the survey in mind. Each question in the templates have its own purpose and is important for the bottom line. I like that if you want to use a template but don't want a specific question or you want to add an additional question or edit an existing question - you can. Survey Monkey's templates are fully customizable.

Cons: I do not like that the Survey Monkey logo and branding appear on all surveys that you create with Survey Monkey. The branding even appears in most of the paid versions of Survey Monkey. I think that - especially if you are paying for an account, that you should be able to opt-out of having the Survey Monkey advertising or branding on your surveys. This is important because when you distribute a survey, you do so with the intention of getting as many responses to the survey as possible. In order for people to participate in surveys - especially electronic surveys, they must trust the source. I have found that many people are concerned when responding to electronic surveys that their answers or personal information will be shared. With the Survey Monkey branding - especially for people that are not familiar with Survey Monkey, it could decrease the likelihood of people trusting the source and responding. I think that all versions of Survey Monkey - even the free account - should have the option to remove the branding. However, I especially think that the paid accounts should have the option to remove the branding.

Dated

Jan 09, 2018
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Survey Monkey really does get the job done, if that is all you are looking for. They also have a decent number of features open to free users, which is always appreciated.

Cons: - It was very plain-jane to me, and lack an overall finesse to the look and feel of the site. - Lacks the different plug-in options that other surveying applications have like Google Forms.

A really straightforward piece of software that produces fantastic results

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is very user friendly and easy to use from the moment of creating the first survey. From there, I like the variety of options available to choose for each survey from tick boxes to multiple choices. Once completed the survey is easy to finalise and send out and the collect the data from when the survey has been completed.
This is definitely the most straight forward and user friendly piece of survey software I have used.

Cons: Sometimes it can be laborious to create each quiz and a wider variety of quiz templates would be nice to choose from.

Useful for our limited purposes

Jan 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: As a small non-profit, we use SurveyMonkey on an occasional basis -- our main use is to run an annual election for board members and officers. We have, however, done a larger-scale member survey using this product. It is fairly intuitive to use and provides easy-to-read and understand results compilations. I appreciate their flexible purchase options. We need more results than are allowed for in the free version, but we don't use it enough to purchase on an annual basis. Having the option to purchase monthly access on an as-needed basis ensures that we will continue to use this product.

Overall: It allows us to quickly and easily get feedback from our membership. It is probably more suited for higher-level social science research, but also works well for our lower-level purposes.

Great for assessing general opinions on various topics in a quick and fun manner.

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love how simple and thorough it is to create and disperse surveys and polls to a variety of people

Cons: The name of the software was a little off-putting to people I sent surveys to but that isn't a fault of the platform.

Overall: Quick and easy place to create polls and surveys. Makes it simple to get quick opinions on a variety of products.

Great survey tool and very easy to use!

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
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Pros: Really like this software. We use it almost daily and it's easy to create surveys, re-use surveys, collect data from them and download the data into Excel, etc. for reporting.

Cons: Not much to report in terms of cons. I've found it does all the fundamental things I need it to do.

Overall: Ease of collecting feedback from meeting attendees, etc.

Easy to use, very professional looking

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Great product overall, will use it for a long time to come!

Pros: Love the graphs and results that you get with survey monkey. Easy to use to prepare the survey and as the person who has to take the survey

Cons: sometimes the tools to do specific things are not clearly there and you have to do some poking and proding to find out what you want to make happen, but if you search you will eventually find it. I'm sure it's so you will get a better understanding of the whole product.

Incredibly easy interface to quickly accomplish online surveys.

Dec 29, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Value for Money

Pros: I love how quick and easy it is to produce a high quality looking online survey from start to finish. From question options to drag and drop ability, this is everything you want in a limited free software generated by a competitive market.

Cons: Several times I tried to do things that bumped me into the paid options, without telling me first. It was almost as if it was tempting me with options and then I had to take them off afterwards. But, to be fair, I was using the free level, so hard to complain too much.

Very simple and easy to use

Dec 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: What I like about SurveyMonkey is that is easy to use. Some programs to create surveys are not this understandable, but this one is.

Also you can work with Excel, a program most people use, so it's very helpful this feature.

Cons: What I like least about SurveyMonkey is that the brandin appears always. Sometimes I wish it wouldn't since it is a little unprofessional. However, I can't think of a feature I dislike about this software.

Overall: I can create surveys in my office, and since it's a big company it's easy to convey about certain points through this software.

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It's a good survey platform with rich set of features.

Dec 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Getting started is free.
Easy to use interface to create all types of questions.
Tons of features.
Advance survey logic is fantastic and you can implement complicated logic fairly easily.
Integration with all major CMS platforms .

Cons: Pricing is on higher side.
Very limited functionality in STANDARD plan.
No monthly billing option in ADVANTAGE and PREMIUM plan.
Premium plan offers only 1 or 2 extra features than Advantage plan with huge difference in pricing.

Overall: My client got their survey setup in 2-3 days.

Excellent way of gathering customer insight and creating some metrics for measurement.

Dec 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use with prompt to set up a survey and in it's dynamic and functional display to customers. Prompt to advise when they've submitted the form and ability to look at average ratings and compare against the broader industry.

Cons: More functionality in the forms would be good and again for beginner users it may be a little difficult to get the style of form required.

Overall: Customer insight

I have had nothing short of a stellar experience using Survey Monkey Apply.

Dec 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Survey Monkey Apply has been instrumental in our survey collection efforts. It is easy to use, and provides options to measure everything I've ever thought about measuring, and more. It is easy to graphically represent data as well.

Cons: I have to say that my least favorite part of this software was how I could not completely customize the survey URL. Perhaps I could and just couldn't locate this option.

041ef3769bf2ae88fbd75e0ffe84f3f7

Easy To Use Survey Application

Dec 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It is very easy to set-up the surveys and make quick changes to them without having to redo the whole survey. Plus they have some great little pieces that you can use like redirects back to a website that we have found very useful.

Overall: We are able to get real-time results and the ability to get data compiled and exported quickly helps us make the decisions we need to help our business grow.

36b075353f446f5d3bc7a05764e4522f

Best survey tool for an SME

Dec 15, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Used for creating a big-scale survey and everything worked as we wanted. Nice interface, great analyzes and results export options.

Cons: We experienced occasional crashes of the site and were unable to access individual answers for a short period due to the crash.

Best software to create surveys to get client's or customer's feedback and input on your business

Dec 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to create surveys and answer options.
Multiple choice or scales for feedback.
The way the info is gathered is really easy to compute.

Overall: Feedback from my clients about my services and products. They are doing a great job.

Survey Monkey takes a while to get the hang of it, and then that's it

Dec 13, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: If you need to roll out a survey, Survey Monkey can do that. If you need to capture emails, brand the survey, have the survey embedded to your site, have logic that changes the questions depending on answers - it can do that too. It's kinda complicated and slow, but it can do that.

The thing is, it can do survey things. But it'll take a bit of time to figure out and unravel.

Cons: It's clunky. It tries to be both minimalistic and simple looking, but also feature rich. It's something anyone on my team can use, but not master. The advance features are so complex and confusing that the non-technical team members have to use me to solve it.

But where it falls flat for me is that it's only really good for surveys/forms on the basic level sense. It doesn't work if you want to use it for homework forms. And embedding it into your own site was a hassle.

Survey Monkey works just for the basics. But if you want a lot more advanced features without the level of complexity, look elsewhere.

Overall: It's a fully functional form software. But in this day and age, being functional means you're average.

I work for a non-profit and use Survey Monkey several times a month.

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
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Pros: There are so many types of questions to pick from, from short answer to rating scales, etc. Customizing is also very simple. It offers a bunch of pre set themes plus you can create your own. My favorite feature is the ability to share a link to the results with others.

Overall: Allows my to easily collect data and share it with my team.

57a06e7b16df1a22a10204e3e3b233c8

NOT Value for Money - TOO much Expensive!

Dec 12, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Ease of Use
UI is best in industry, anybody can understand it easily
Non technical person can easily get to familiar with basic surveys .
Reports are easy to pull
Page logic is simple

Cons: Integration with other forms or platforms requires Zapier integration
Costly
not good for small organization
COmplex operation and embedded code needs to go with Zapier integration
Due to zapier we need to buy package for zapier as well as for Survey monkey which cause investment of more money

Overall: For basic surveys it is best in industry. but for complex one as I received poor experience with Zapier. I wont recommend this instead of this go with ZOHO surveys which is cheap and mindblogin for start up like us

A great and easy way to take polls!

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Survey Monkey provides and affordable and easy way for us to take polls and then collect and review results. Whether it be as simple as finding out what date works for everyone for an event or as complex as picking a name for a study we are offering, Survey Monkey does the trick!

Cons: The software can be a little bit basic in what it offers. Sometimes, we would like to offer conditional questions or receive payments, and with the program that we have, those features aren't offered.

Overall: An easy and fast way to collect and organize poll results

Sometimes an ordinary survey just won't do! So thankful for SurveyMonkey!

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I don't like customized surveys to arrive in my inbox? SAID NO ONE EVER! I LOVE making/receiving surveys from SurveyMonkey. It's a quick and easy way to convey a topic visually while still collecting the data you need to make a decision. We use these a lot for ordering food and deciding activities we'll participate in during staff meetings and summits.

You can be as plain as you like or you can get pretty fancy with videos! I love that once everyone has completed the survey all of your data is captured in one place and easily accessible.

Cons: If you'd like to take advantage of some of the more snazzy features you'll need to sign up for a plan. You can only have 10 fields on the unpaid version. This is a bit prohibitive. It may not be worth it to splurge no the plan if you're only using it here and there.

Paid version gives my team everything we need.

Dec 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The best thing is the multiple survey question format options. There are so many features from a sliding scale to a complex matrix for posing questions to our employees. Unlimited survey responses offer my company a wide range of employee climate survey options.

Cons: It's a bit difficult to move questions from page to page for a survey that you've already built, but that can be overcome by a bit of training. Nothing else comes to mind.

0eb9ae853daaa34ada8ae63ed9caebb9

Best survey software I've used

Dec 08, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy access, simple format that makes things easy for the target demographics to answer. Also, I appreciate the option to remove the SurveyMonkey branding and make these surveys our own

Overall: Makes it easier to get answers from customers on subjective questions

Useful Survey Creator with Great Integration

Dec 07, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Once you have customised a survey, there's more to it than simply sending it out. You can embed the survey onto your website and even link it with your CRM or CMS to analyse results better.

Cons: It's quite complicated to set up the integration with a CRM and I found that the Support team were quite limited, meaning I wouldn't get a reply soon and would have to wait a few days. There was also no onboarding training.

Overall: We are able to send out surveys and capture information in a style of our choosing, making questions completely customisable and also giving us the opportunity to use some ready-in-the-box surveys.

I love using Survey Monkey for all kinds of surveys and questionnaires for my work in a church!

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: It's very easy to use, and I can almost always get what I need using the free features. I like the link they give you to give people, and the way I can follow and analyze the results.

Overall: It's all very customizable and easy to follow. Sometimes something I want requires an extra fee, but that's okay.

No mess, no fuss Survey tool

Dec 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I rated customer support although I've never spoken to them and never had a need to. I didn't want to give them a low or average rating, so I gave them the benefit of the doubt with a 4-star :) Truly, this is software that you can set up with little to no management on a regular basis. When you are ready, you can pull the data you've collected and do some fancy filtering when your team needs further insight into one aspect of your data collection. It's a no brainer to add this to your business process.

Cons: For the most part, I don't have any! Plus they have a monkey in their logo... who doesn't love that? If I must say one thing, then I'm unable to send out a general survey link while at the same time automating the collection of responses into separate categories.

Overall: We are able to maintain a high standard meeting and exceeding guest expectations because we use this tool as a tool for quality control. We are constantly monitoring whether our guests receive the experience that they are promised when they first become a customer.

A nice platform to send out surveys to our client base and get data

Dec 05, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: A nice software that allows you to build the survey and also email the database within in. Has all the features you would need for a survey. Very well priced for the functionality. Cloud based login is a big plus as well.

Cons: The user interface takes some time to get use to it. Takes time to learn how to set up and things could be easier in terms of user interface.

Overall: Being able to get data and thoughts of our clients.

Really enjoyed using it. Integration with my CRM is lacking.

Dec 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It is basic and does exactly what I need it to. Getting feedback from clients/customer is critical to growth as a business and this software makes that very easy to accomplish.

Cons: I only have one gripe with them and that is their integration or lack of one with my CRM Infusionsoft and Active Campaign. I have to use a third party to accomplish this integration and it works well enogh but not Ideal

Quick & Easy!

Dec 05, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Tons of helpful categories and suggested prompts - very intuitive and makes it easy for first-time survery creators.

Cons: I wish there were more visual customization options with the free version - you can't even upload your logo!

Very easy to take a poll or survey about anything.

Nov 30, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Simple setup to create survey and send out to multiple individuals. They system also compiles the data in easy to read graphs.

Cons: The surveys are Limited to certain number of questions for the free version. Which makes the user create additional polls.

Overall: I was able to poll over 1000 people to determine how a particular event was handled and what they liked or didn¿t like.

Easy to setup, responsive and the monthly cost is fair.

Nov 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Creating a survey is really easy with this software. In a matter of minutes we can launch a survey right away. Collecting data is also easy.

Cons: The auto-scroll messes up the survey layout on mobile devices. It is actually a nice feature, but we had to turn it off.

Overall: We were also able to use it as an online application form.

Survey Monkey is a quick and easy tool that can be used for many things!

Nov 16, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: This is a great way to get customized feedback and insight from both our clients and their audiences.

Cons: I wish some of the 'paid' capabilities came free, as they seem minor - but I get it. There isn't a lot not to like, other than that.

We set up surveys on Survey Monkey about 5 times a month.

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Survey Monkey can be a free account, however because we want full customization and to use it for multiple clients, we have a paid account. The charge for an account is minimal, and worth every penny. We get full customization of each survey, the user interface is incredible easy, and surveys are so streamlined. The best part is they provide tracking/reporting metrics on each survey that is significantly better than survey software that is much more expensive.

Cons: We oftentimes add a gift card as a "carrot" for filling out the survey. Survey monkey has not streamlined the process of issuing a gift card with the survey, so we have to send it out manually. For smaller surveys that works fine, but for much larger surveys we have to use a different system because manual gift cards is not a cost-effective option.

Overall: Ease of use and functionality. Customization and tracking/reporting.

Eaf783cdcef4011acacb0cff86168af8

Sending surveys to customers for feedback, simple to use for some things.

Nov 16, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the design feature for the surveys, it has every type of question you could ask, also giving you examples of questions for a particular situation I find a very handy feature.

Cons: Sending the surveys by bulk is a little tricky, still trying to get my head around this and sending reminders. However I do not use this software everyday.

Easy to create simple surveys with some levels of customization based on price

Nov 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to design surveys based on different templates and formats. Easy to review results and interpret

Cons: Although the design process is simple, it is still a little cumbersome as it relates to customization of the section headings, etc. Would like more interesting colors for customization as well.

Overall: The ability to quickly design, send and interpret surveys online.

2aafd3e55afe575faa65bd84035ef931

Absolute essential tool for any survey requirements.

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been using Survey Monkey for around 6 years now and have loved how easy it makes creating surveys both for internal and external use. Another bonus is the data that you get in return and the analysis from this. It's a great product even when using just the free version.

Cons: Would be good to get more data relating to who actually completed the survey, however for free you can't really complain.

Overall: This makes providing and analysing surveys extremely simple. I think it is an essential tool for anyone.

Best for taking opinions of co-workers and other people

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: SurveyMonkey is a great FREE tool to ask for opinions at work. The setup makes it very easy for users to understand the how to set up and answer a poll. There are multiple levels of plan and pricing available for users who want more sophisticated features for their surveys. However, the free version should be enough for most users. It offers skip-page logic, a detailed blog, and it gives you the ability to make surveys your own by removing the SurveyMonkey branding. I like that when I send my customers a survey through SurveyMonkey, they immediately know how to take it. Our customers skew older and wealthier than most, so I feel like they usually need a hand when it comes to tech. SurveyMonkey seems to work fine for them.

Cons: The free version of SurveyMonkey limits 10 questions per survey. However, it is mostly enough for most users. For the 2 most expensive plans (Advantage and Premier), they are billed annually, not monthly. I would think most people would want more flexibility and do not want to get bill all at one time. This software does not have an offline collection feature that automatically syncs your data. I would recommend that this software learn to concentrate its prices with respect to its characteristics, and in this way be able to offer accessible rates to its clients and thus win the competition.

HYPE - not worth for money!!

Nov 14, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I was looking for online survey solution for my website diaonj.com and I got to know about Survey moneky and looks like it has more features than every online survey platforms/tools but it is very very expensive I cant afford and not small organization can afford it.

Cons: Not value for money Plugins with most of the platforms not directly integrated you have to go through Zapier application which is again asking for money in order to integration with other platform. NOT AT ALL WORTH..

SurveyMonkey makes my day-to-day life easier

Nov 14, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: SurveyMonkey makes it easy for me to send out one-off and mass surveys to customers. I collect the data to use in infographics or as case studies for social proof. We also send out a net promoter survey to all of our customers every year. Designing and sending the surveys is really user-friendly.

Cons: Sending an email with a survey embedded from SurveyMonkey isn't the greatest. It's hard to edit the HTML and make it look like you want it to. It's easier to make your own custom imagery to pull in with some cases. In general, I wish it was easier to make the surveys more customizable.

Overall: As a marketer it's been easier to collect and share industry data, as well as ask one-off deep-dive survey questions that help us build out more case studies.

Excellent product, easy to use

Nov 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We found that since using survey money our responses to requested feedback have quadrupled. We find the program easy to use.

Overall: Ease of use.

Bd54854d21cdb27be03701ecd74273b2

Simple survey software

Nov 12, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the compatibility it has with so many other online softwares. It seamlessly pairs with website builders like wordpress and wix. It is a simple and intuitive software, great for conducting surveys and research.

Cons: There aren't too many red flags with a software like this. I think the biggest downfall would be lack of marketing.

Overall: Survey monkey is great for a multitude of things. For our purposes, it's more of a form software that we are using to gather data about our volunteers and trip participants.

Survey Monkey is the leading web-based survey, and has helped me gather information to better serve.

Nov 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Survey Monkey is extremely easy to use and allows for easy customization. One of my favorite features allows for excel integration of all contact. I have used Google products and Survey Monkey is by far superior.

Cons: There is really very few downsides to using Survey Money. With the free version, there is a limit to 10 questions, and can not personalize with company logos. However, the paid feature allows for many other customizations.

Overall: Survey Monkey is extremely easy to use and allows for easy customization. I have been able to gather information from leaders in my organization, as well as survey those that we impact with our services. With Survey Monkey, I am able to gather information easily and the reports provide insight that empowers me to build services with accurate information.

C61a4fe4e9f9dde80f8f142fafcdf2b3

Love having the ability to make great looking surveys with ease!

Nov 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Personalization is very important when sending multiple forms/surveys and Survey Monkey allows us to do just that! I really like the ability to use question logic within our surveys. This helps the end user to only answer the questions that apply to them based on previously answered questions. Being able to personalize the look of each survey is also helpful!
Survey Monkey allows me to easily pull reports to share the data received from the surveys with others or just send them a link to view the results straight from the site.

Cons: Would be nice if we could have more than one user with the initial plan that we have, but we are able to manage with only one.

Overall: The feedback and data that we are able to receive from using Survey Monkey helps tremendously as we strive towards excellence in everything we do!

Aafa81fa361964cedd77cc772ffa23c7

Survey Monkey is simple, fast, and easy to use - and accurate.

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of use the most, it really is something anyone on the team can use and implement without a long training session. Plus it's a respected name, people are willing to use it to reply to your survey. Plus you can give it a try for FREE, and see for yourself how well it works.

Overall: It's a fast way to collect data, and I can count on the results being accurate.

SurveyMonkey Captures the Voice of Our Customer in a Meaningful Way.

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: SurveyMonkey enables us to gather and analyze data in an organized way. The survey building tool is user friendly and visually appealing. Our team regularly follows the examples given and have been impressed with how quickly we are able to gain new business leads.

Cons: The pricing of SurveyMonkey can become expensive if you do not use it regularly. Frequency is key for getting the most value for your spend.

Very useful and simple tool!

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like SurveyMonkey mostly because it's a fair product. Their free version is simple but good for basic surveys and the payment for the premium features isn't high and for very nice features.

Cons: Their "Thank you" page options. I think there is not enough option to customize this page. maybe in the expensive version, it is an option but it is such a basic feature for surveys it should be more available

Overall: Quick survey generator. A good way to collect responses!

F3a8a01bcf1593e11075100b7fd61c9b

Great for doing surveys of our patrons

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Very user friendly interface, easy to set up and to send out to our patrons; from the patron side, very few of our patrons ever call us to say they have issues using the site to answer questions, so that is always a plus!

Cons: I cannot say that I have really run in to any issues while utilizing the survey monkey software. Occasionally, when I am creating questions with a lot of choices, or longer surveys, it will lag a little bit, but something that causes any major difficulties.

Great tool and easy to use

Oct 18, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use is fantastic; the variety of themes and question suggestions make it a breeze to customize to my exact wants.

Cons: Some of the questions cannot be edited on mobile so they require a laptop/desktop which can slow down progress.

Overall: Insight from customers

All my business feedback stay safe

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The most important thing a could tell about this software is: is one of the most simple aplication that a have tried.

Cons: After you finish an application (a user interface) the application go to a feedback page, that page give a feeling: and now? What I have to do?

This is a great product and I find it easy to use. The reports generated on the back end are good.

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. It is quick and the drop down menus really help to get the survey ready to go. I also love the flexibility to be able to email or invite people to participate.

Cons: If I have to adjust the graphs/charts generated, it's a little bit difficult. I use the upgraded version, so if I don't use it for a while, I hate that I am still paying for it.

Overall: An easy way to collect opinions or generate ideas.

My experience is positive to know that there is a simple and efficient survey application available

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to present options to a group to make a decision that allows individuals feel like their input in valid and the process is fair.

Overall: It is a software that I can implement for decision making throughout a group by presenting multiple options and selecting the best overall.

Excellent Survey Tool

Oct 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It is a very easy-to-use, intuitive survey tool even for non-technical users. It helps us to collect different survey results from training feedback to customer comments to partner feedback.

Cons: Sometimes I think the way how you can structure or ask a question is a bit limited, I wish there would be more customization available.

Ba363a60141deab14277f9531e06550a

The free version is a great intro to the tool

Oct 09, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: I have to applaud them for making the basic services free. I used Survey Monkey in college and carried it with me into my first job.

Cons: There is limited customization available though it may improve at hight price points, I'm not sure.

Very useful

Oct 09, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Very useful for polling people and getting feedback in MS Excel format. You can then make graphs etc of your findings

Cons: We used the free version but it can get expensive to get licenses for long term. Otherwise nothing bad to say

36a7a5d3080cff8c83474913d2e5a43f

Great easy survey tool

Oct 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: With Survey Monkey, it's very easy to set up and send out surveys. The surveys are simple, and the templates are a great starting point. Changing colors is easy.

Cons: I do not believe you can add photos to surveys. Can't hide survey monkey surveys from search engines.

Free and very useful

Oct 05, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We used this tool for a quick poll of what fellow colleagues preferred on some office related matters. It served us well and the data was easy to view in excel`

Cons: Not sure about the data security. We were not able to use it as a long term survey solution due to security issues.

SuveyMonkey provides a solid survey administration experience.

Oct 04, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like how easily I am able to customize the entire survey -- changing the background, hiding their branding, so many options for question types.

Cons: I think their domain has been flagged by a lot of spam filters in businesses. Not all of my messages get delivered to the inbox, no matter what the settings are.

Overall: Easily able to gather feedback from participants in services our company provides

We use this program to receive reviews after festivals

Oct 03, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I like to receive streamlined feedback from my volunteer teams - Survey Monkey provides that. The ease of use is friendly to the users.

Cons: Honestly, I don't love the name! I feel like it turns people off to filling out the survey and taking it seriously. I also feel like multiple choice options can be blown over quickly.

SurveyMonkey is great for researchers and anyone conducting primary research

Oct 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ability within SurveyMonkey that I can customize the survey questions and use advanced research logic.

Cons: There's quite a lot of information and customization needed before getting a survey or other research up and running.

I use this for product survey at my job.

Oct 03, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is pretty user-friendly. The help could be a little more intuitive. It is not too difficult to construct the survey and brand it to fit your needs.

Cons: It should be clearer how the scoring will work before you open the survey for users to take. It should be clearer how users can opt out of taking the survey.

We use Survey Monkey for a variety of surveys throughout our organization.

Sep 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is quick to set-up and user-friendly for those who aren't super experiences with creating surveys. The copying of old surveys is a great function to have.

Cons: With the latest upgrade I feel like it is less intuitive to download results. It has taken us a little longer than I would have liked to figure out how to get the results we want.

Zero Customer Support, Great for short, simple surveys. Anything where data matters.... not so much

Sep 20, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: Simple surveys are easy to bang off and send out. So long as you just want to have a straight forward survey to get an idea of general opinions on things, it works fine.

Cons: anything over a couple pages or with "skip logic", etc provides really crumby data as it is very difficult to pull valid correlations. Also, Unless you pay the PREMIUM version, all others do not get chat, phone or any other support. Just email. They don't even have video tutorials or screen shots in their help center. POOR customer service. Poor Support. We were on a paid plan but why would we ever upgrade further if we can't even send off a proper survey and get support to set it up the first time.

Overall: Wasted my time and no refund policy even though we did all we could to get it working for us and they gave no support

Excellent

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I needed to do a quick survey to my customers and it was very easy. They have very useful information for someone like me who didn't know how to design a survey. Great working tools for a free plan.

Cons: It was a little annoying to upload the email listing, it could be improved. It took me almost 1 hour to figure out why my CSV file was not being imported.

Overall: I need to do surveys to my business from time to time, but not regular. So having a free plan that works its great.

Usable, powerful, customizable, can be expensive and less than transparent in pricing

Sep 15, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: SurveyMonkey is easy to use and offers you more options for customization and panels than any other provider.

Cons: It can be pricey, and their pricing model has gone through a lot of changes (that may be evening out). Best used when cost is not an issue.

Confused by new design and features

Sep 08, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: SurveyMonkey has been a reliable tool for surveys at almost every job I've had in the past 8 years. People are familiar with it, and it is relatively easy to create surveys and get basic analytics.

Cons: I've been really thrown off by the latest release of features where SurveyMonkey changed their whole layout. I can't find anything, can't figure out how to search for it, and have been frustrated by the changes. Perhaps I missed it, but when rolling out such a major "renovation" it would have been nice for them to notify their customers and provide a short video of "here's how to navigate all the new stuff."

Super easy to use and get results

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very easy to setup a survey and start getting results right away. The interface is simple to use, and gives you options for different types of questions. You can get reports on the answers, and there's even a free version to use.

Cons: The free version limits some of the options, but it's free, so that's to be expected. The reports are helpful, but could be more robust.

Overall: We get a lot of use internally with this product. It helps us get feedback from within the company about all kinds of things, and survey takers can remain anonymous.

We use SurveyMonkey for many internal surveys of associates. It is a simple tool that we use often.

Sep 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to use, all the features we need, affordable, great customer service that is always available when we need it.

Cons: Branding is not customizable, looks unprofessional for an enterprise-scale organization, features are limited.

Internal and external surveys

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use and produce surveys that capture all the information we are looking to collect from our internal team and current or prospective clients.

Cons: Have not had too many issues with using the survey. Still working on how to send same survey multiple times to same user.

Great for getting reader surveys, although somewhat limited in functionality and setup.

Sep 07, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Being able to set up our own survey, input our own questions, and then send out the link to our readers is a great way to get feedback, information, and statistics for magazine stories

Cons: The setup format for creating the surveys is somewhat tricky/confusing. Sometimes ideas we have for setting up a question and it's responding choice answers is difficult and takes more time to figure out.

Overall: Being able to reach our readers and get their feedback and thoughts on particular subjects or information.

I used the service to survey employees in my company

Sep 07, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy of use. I was able to easily create a brief survey and send it to folks within my organization.

Cons: Limit on number of people you could send it to for free. At one point, I wanted to expand the list of recipients and was unable to without having to pay for it. Luckily, my IT division had an account and we were able to expand the list of recipients.

Overall: Quick results

SurveyMonkey in a Nutshell

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to construct and customize the survey to the particular audience that you're wanting to target.

Cons: The only Con is that the question might not get as deep as you'd like. You tend to one to have generic questions to get the audience to answer as quickly as possible without having to spend tons of time on it. If you start making every questions open ended, you run the risk of the audience getting turned off by the information in front of them.

Overall: It is very easy to create a set of questions and get a response quickly. Generally you see a survey paired with an incentive to get the audience to fill them out. With SurveyMonkey, it is all about Law of Averages. The more you send out, the better you penetration rate will be.

Great service, no matter what you're looking to ask!

Sep 06, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This survey platform is easy, free (although they do offer a premium product), and well-done. Even as a newcomer, you'll be able to understand how to write a survey.

Cons: If the survey is a bit longer and more labor intensive, the organization of your questions becomes difficult to understand. I'd suggest a graphic that helps explain what the pattern of your survey is - kind of like a flow chart.

Great tool to get feedback from our audience.

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We use it to create surveys to consumers, companies and professionals. It is easy to use and to customize.

Cons: I'd like to have more options to customize the surveys. I'd also like to see more design options to adapt to my audience.

Great tool for collecting feedback!

Sep 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: Survey Monkey allows you to customize your questions to fit your needs. You can select different types of responses (multiple choice, open response, etc) to collect exactly the information you are looking for.

Cons: Sometimes the way that data is displayed once all responses have been collected is difficult to pull insights from, depending on the types of responses you ask for in the survey. Great for quantitative data, but not great to summarize qualitative data.

CREATING A SURVEY WAS PRETTY EASY

Sep 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: WHAT I LOVE MOST ABOUT SURVEY MONKEY IS THE EASE OF USE. I CREATED A SURVEY IS ABOUT 30MINUTES FOR THE FIRST TIME.

Cons: WHAT I LOVE LEAST IS THE LIMIT ON THEIR FREE PACKAGE EVEN THOUGH THAT GOES WITHOUT SAYING. I LOVE THE APP.

Overall: One of the benefits from this software was being able to create a survey in 30 minutes or less and actually being able to deduce a lot. And i simply used the free version. I am definitely using a paid service for my next survey so i can get a more comprehensive report.

No nonsense survey tool, works for most basic & simple surveys

Aug 16, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is a strong brand for a survey. You hear people say 'shall I sent you a surveymonkey' and everyone will know exactly what is required. It is simple for people filling out the surveys, and the visuals are nice, clean and clear.

Cons: It is not very user-friendly when creating surveys, it would be great if you could easily copy the format of the questions + answering options, instead of manually copying a question and adjusting the title. A bit of machine-learning would make a lot of difference here. What I think would be a great addition is if, like Perception from UltraPro, you could also do a bit of analysis on qualitative text-based questions. E.g. sensing the mood in the respondents.

Overall: Many interesting insights from the population, easily stored and clearly tracked. It is a very simple tool, with clear cut benefits to meet the needs of getting feedback from your groups or collect input on broader themes.

Very Easy to Use! I use this software to gage the satisfaction of my yoga retreat clients.

Aug 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is very easy to use and can be tailored in so many ways. You can change the colours to match your overall marketing look. There are suggestions for questions you may want to ask.

Cons: What I like least is that there is not enough people that know about this software and preform their surveys on Facebook. Not thorough enough.

I have used this to get ideas for upcoming events and for feedback on past events.

Aug 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: SurveryMonkey is very affordable and offers a very easy to use interface to make taking surveys and questionnaires efficient.

Cons: Getting feedback from surveys and questionnaires is okay but could offer more options on how they are packaged or analyzed.

Nice and easy to use survey tool review

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: SurveyMonkey is free..
It's easy to use.
It has multiple options that you can easily setup.
Multiple options to set up questionnaires.
This is quite a useful analysis tools that we enjoyed using.

Cons: The setup took a bit longer than expected. It took a minute to understand how to create a survey from scratch. I would recommend that you take the time to invest getting to know the product before working to create something under a time-line! Plus the advertisements that pop-up under the free version can be a bit annoying. Plus do not use the free version if you are looking to create more complex surveys.

Overall: The greatest benefit is that SurveyMonkey is a tool that most people are familiar with in the PR world, and so it has become a standard software throughout the industry. SurveyMonkey gives us an easy to use assessment, so we can provide our clients results.

Used this software to create internal survey.

Aug 08, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: It was easy to create and manage the content. Software help was easy to follow and provided enough instructions.

Cons: Having to pay for this product. It was something that could have been done internally for zero cost.

I have used thus software a few times to create various surveys

Aug 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The features that I enjoy the most about this software include: ease of use, pricing, multiple applications

SURVEY MONKEY WAS EASY TO USE

Aug 08, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: SURVEY MONKEY COMES IN HANDY FOR SMALLER BUSINESSES. IT IS FAST AND QUICK. IT HAS NEVER CRASHED ON ME. I USUALLY DO SURVEYS ON THERE AND NEVER HAD A PROBLEM COMPLETING THEM.

Cons: IT CAN LOOK A LITTLE MORE ADVANCED. THERE ISNT MUCH NOT TO LIKE ABOUT IT. ITS ONE OF THE BEST SURVEY COMPANIES AND MOST COMMON ONE I KNOW.

Survey Monkey is a great asset to our customer care!

Jul 26, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to quickly make surveys that are brand appropriate for our customers to collect information. SurveyMonkey has an integration with Hubspot which allows information to flow back into a customer's profile. The questions are simple to make as well as change out to different styles such as dropdown, star rating, fill in the blank, etc. The responses are easy to filter through once you recieve them. There are templates to use for basic surveys or you are able to create your own from scratch. I tend to create my own since we typically want speicifc wording. They make it extremely easy to share on social media as well if you are looking to get responses from a general audience or use it as a prospecting tool.

Cons: The only slightly negative thing I have to say is that it took a minute to understand who to create a survey from scratch. Invest in getting to know the product before working to create something under a timeline!

Overall: We have been able to easily put together surveys for events that offer CPE credit, contact updates for our customers, gather information for prospects, get feedback from events, and create surveys for health checks. One of the other great things we have been able to do is create a survey to send to customers before they complete a case study so the marketing department has a great understanding of the company going into the interview.

Nice intuitive free software to set up surveys and questionnaires.

Jul 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Its free.. It's easy to use. Has multiple options to set up questionnaires. Quite useful analysis tools too.

Cons: The advertisements but this is expected from the free version. Could do with a visual refresh as the interface has stayed largely the same over the years.