# SurveyMonkey Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SurveyMonkey Software - reviews, pricing plans, popular comparisons to other Survey products and more. Source: https://www.capterra.com/p/32728/SurveyMonkey --- # SurveyMonkey Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SurveyMonkey ## What is SurveyMonkey? SurveyMonkey is the world’s most popular AI-powered platform for surveys and forms, built for business and loved by users.Try our 500+ expert templates or use powerful AI to build a survey in as little as 60 seconds. Our AI Analysis Suite lets you ask questions about your results and easily analyze open-ended feedback, so you can focus on making decisions with high quality data. Visualize results with custom and multi-survey dashboards, charts, & word clouds. Generate, share, & export presentation-ready charts like a pro. Reach people online & offline with our collectors or tap into our global panel of 335M+ respondents across 130+ countries. Connect with 200+ business tools like Salesforce, HubSpot, and Tableau, or use our API to enrich your insights by combining survey results with existing business data. With enterprise-grade security features like single sign-on (SSO), HIPAA compliance, and data encryption, SurveyMonkey fits into existing workflows while protecting data. ## What is SurveyMonkey used for? [Survey](https://www.capterra.com/survey-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/) Top alternative Featured Overall rating Based on 10,447 user reviews Reviews sentiment Positive 94% Neutral 5% Negative 1% Pros & cons Versatile information gathering solution Comprehensive feedback collection tool Restrictive and costly pricing model Starting price $30 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SurveyMonkey?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.momentive.ai/&name=SurveyMonkey) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SurveyMonkey 4.6 (10,447) VS. [4.7 (2,868)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting Price $30 Per User, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (10,434) Ease Of Use 4.7 (2,844) Value For Money 4.4 (6,473) Value For Money 4.5 (2,279) Customer Service 4.3 (5,781) Customer Service 4.5 (2,108) ## SurveyMonkey alternatives [4.9 (24)](https://www.capterra.com/p/10018215/SurveyJS/reviews/) Starting price $499.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars Highest Rated [5.0 (20)](https://www.capterra.com/p/231981/Quizell/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.5 (319)](https://www.capterra.com/p/72549/Alchemer/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/253516/SurveyMonkey/alternatives/) ## Who uses SurveyMonkey? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Versatile information gathering solution 93% positive reviews out of 948 Most users report information gathering is streamlined, allowing efficient data collection, analysis, and decision-making for research, events, and market studies. ANGELA H Accountant, 11 - 50 employees. "Survey Monkey is an easy way to collect information from a wide variety of people to make informed decisions." Restrictive and costly pricing model 39% negative reviews out of 1617 Some reviewers find pricing confusing and expensive, with free plans offering limited features and paid plans often not justifying their cost for occasional or small-scale use. Francois L president, 2 - 10 employees. "The monthly fee was not justified for light and occasional (a few times a year) usage." Comprehensive feedback collection tool 97% positive reviews out of 878 Most reviewers describe feedback as easy to gather from diverse groups, enabling actionable insights and improvements across various business areas. Poerwestri N Travel Manager, 11 - 50 employees. "SurveyMonkey enabled us to collect and analyze genuine tour feedback in real time, hence enabling simple upgrading of our services and products." Efficient polling and voting platform 95% positive reviews out of 255 Most reviewers indicate polls are quick to set up, simple to distribute, and effective for collecting group opinions and making decisions. Serena S Executive Assistant, 51 - 200 employees. "Amazingly simple way of polling employees within the company on a wide range of subjects. " ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting/Analytics 4.4 (1,036) 62.45% of 1036 reviewers that rated this feature as important or highly important SurveyMonkey helps you turn survey data into clear, actionable insights with automated charts, filters, and visual summaries. Some reviewers find the real-time analytics, export options, and customizable reports valuable for sharing results and making informed decisions. Survey Builder 4.6 (915) 64.92% of 915 reviewers that rated this feature as important or highly important SurveyMonkey offers a versatile builder that lets you quickly create customized surveys using templates and drag-and-drop tools. Users think it’s intuitive, supports many question types, and streamlines survey design for both beginners and advanced needs. Data Import/Export 4.3 (726) 57.99% of 726 reviewers that rated this feature as important or highly important You can seamlessly transfer survey data in and out using formats like Excel, CSV, and SPSS. Reviewers appreciate the integration with external tools, ease of exporting for further analysis, and flexibility to share or archive results efficiently. Surveys & Feedback 4.6 (591) 65.82% of 591 reviewers that rated this feature as important or highly important With this capability, you can easily collect, manage, and analyze feedback from various audiences. Reviewers appreciate the intuitive interface, the ability to gather actionable insights, and the flexibility to share surveys widely for timely, confidential responses. Survey/Poll Management 4.6 (590) 59.83% of 590 reviewers that rated this feature as important or highly important It gives you robust tools to organize, schedule, and monitor surveys or polls in real time. Reviewers indicate the management options are efficient, support anonymous responses, and make it easy to track engagement and analyze results across multiple projects. Customizable Fields 4.5 (477) 59.96% of 477 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases SurveyMonkey 115 features Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Allow reviewers to provide anonymous feedback to encourage honest conversations Application programming interface that allows for integration with other systems/databases Automatically populating fields or sections within a form Compare key metrics for the business against prominent players in the industry Provides centralized location and shareable capabilities for storage, distribution, and editing of brand guidelines Survey designed to measure the Customer Effort Score & evaluate their satisfaction of using product or service Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Capability of a software or system to make decisions and perform actions based on specified conditions Provide ongoing performance feedback to employees on a regular basis, rather than giving feedback at designated times Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Survey designed the measure customer satisfaction with a product, service, and more A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Visualize and analyze customer experience across all touchpoints and channels Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Tailored or customizable questions for more targeted and relevant data collection Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Analyze survey results via statistical testing or crosstabs directly within the software Import, collect, and capture data from multiple sources You can seamlessly transfer survey data in and out using formats like Excel, CSV, and SPSS. Reviewers appreciate the integration with external tools, ease of exporting for further analysis, and flexibility to share or archive results efficiently. Protect sensitive data for digital privacy Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Reminders sent via email Process of familiarizing new employees with the company, their position, and responsibilities Acknowledge and reward employees for reaching specific goals and/or for exemplary performance Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Used by marketers and advertisers Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system Store, manage and track all forms in a centralized location Games or game-like elements to track progress and reward accomplishments Allow the audience to interact or engage with the content Manage the process of attracting and converting business prospects into leads Facilitate training materials that help employees grow and progress in their positions Present live poll results to audience Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding Access software remotely via mobile devices Distribute a survey via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage and support multiple languages Supports different types of question formats, including multiple-choice, checkbox, open-answer, Likert scale, and essay Identify, track, and respond to negative feedback Calculate NPS of customers Measure employee engagement and loyalty towards a business using the Net Promoter Score Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved Practice of collecting data and responses for market research/surveys without an internet connection Survey or poll in which participants communicate responses via the internet, typically by completing a questionnaire on a web page Allows employees to praise one another in a social network-like feed visible to the whole organization Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Predict future data based on historical data sets Streamlining repetitive tasks and activities through automated and predefined workflows Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Survey design technique that directs respondents to different questions based on their previous answers Pre-written repository of questions that can be reused within a course or for assessment or interviews Integration of respondents' answers from previous survey questions into subsequent questions or text Brief assessments used to measure knowledge and skills Randomize the displayed order of questions and answer options Ratings/Reviews Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns SurveyMonkey helps you turn survey data into clear, actionable insights with automated charts, filters, and visual summaries. Some reviewers find the real-time analytics, export options, and customizable reports valuable for sharing results and making informed decisions. Limit the number of participants with certain characteristics you want to complete the survey Ensure the answer provided fits set parameters (numerical, positive number, etc.) Automatically calculate score after the assessment Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics An individual's evaluation of his or her own strengths, weaknesses, and skills Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Allow users to access multiple services after entering their login credentials once Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks Skip over or route respondents to different questions based on their previous answers Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Allow media to be embedded in the question or answer options SurveyMonkey offers a versatile builder that lets you quickly create customized surveys using templates and drag-and-drop tools. Users think it’s intuitive, supports many question types, and streamlines survey design for both beginners and advanced needs. It gives you robust tools to organize, schedule, and monitor surveys or polls in real time. Reviewers indicate the management options are efficient, support anonymous responses, and make it easy to track engagement and analyze results across multiple projects. With this capability, you can easily collect, manage, and analyze feedback from various audiences. Reviewers appreciate the intuitive interface, the ability to gather actionable insights, and the flexibility to share surveys widely for timely, confidential responses. Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, save, and re-purpose templates for emails, forms, etc. Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Open text box field Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Modifying a website's URL to enhance readability, branding, or campaign alignment Interact with data visualization elements, such as charts and graphs, to drill down into data Web form that allows users to enter data that is sent and processed for different reasons Seamlessly integrates with 3rd party websites Visual representations of words that give greater prominence to words that appear more frequently Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (10,420) 4.5 Based on 10,420 reviews ## Pricing Value for money 4.4 (6473) Free Version [View pricing plan details](https://www.capterra.com/p/253516/SurveyMonkey/pricing/) Team Advantage $30.00 Per User,Per Month It includes: - 50,000 responses per year - Shared asset library to stay on brand - Real-time collaboration with commenting and tagging - Consolidated billing and team management - Unlimited surveys, forms, and quizzes - Unlimited questions per survey - Build with AI - Market research solutions - Skip logic - Question and answer piping - Real-time results and charts - Export to CSV, XLS, PPT, PDF, SPSS Team Premier $92.00 Per User,Per Month It includes: - 100,000 responses per year\*\* - Shared asset library to stay on brand - Real-time collaboration with commenting and tagging - Advanced branching and piping - Real-time results and charts - Statistical significance - Multi-survey analysis - Flag poor-quality responses - Sentiment analysis - Crosstabs - Connect your workflow Value for money 4.4 (6,473) 4.4 Based on 6,473 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ OneDrive](https://www.capterra.com/p/161304/OneDrive/)[ Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (5781) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (5,781) 4.3 Based on 5,781 reviews ## User reviews Overall rating 4.6 Based on 10,447 reviews Filter by rating 5(6814) 4(2996) 3(497) 2(91) 1(49) Mentioned topic Sorted by most recent GN Gigi N. Crafter Arts and Crafts ### "I love Survey Monkey!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 4, 2026 I continue to use them to gather information from a variety of group sizes. They offer customization and easily readable answers. Pros It is an easy way to send out surveys and I love the ability to customize the surveys that help me get the information I need. Cons They continue to be a great company. I have yet to have an issue that I was not easily remedied and I enjoy using Survey Monkey Alternatives considered [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) Reasons for choosing SurveyMonkey The ease of use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Regina A. Accounts Receivable Law Practice ### "Survey's with results " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 May 4, 2026 Anytime I used it was for work purposes, usually asking us our preferences for some event. Allowing me to make my individual selection is the best option. Pros The ease of use. Click the link and answer the questions pretty simple and forth right. No instructions needed. Cons The interface page is pretty plain. No graphics that jump out at you. Maybe some moving graphics would make it pop out more. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DC Daniel C. Benefits amd Compliance Manager Hospital & Health Care ### "SurveyMonkey review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 4, 2026 SurveyMonkey is very easy to use and if you are looking to get survey results quickly, this is a great resource. Pros SurveyMonkey is a great platform for collecting and analyzing basic surveys, getting feedback, and analyzing results. The ease of setup is what I like most about the platform. Cons The export functions can be difficult and some advanced features push you toward a higher tiered paid plan to use it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MR Myles R. CUSTOMER SERVICE Apparel & Fashion ### "Do your survey with surveymonkey" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 3, 2026 Overall id have to describe my experience with survey monkey being beneficial and informative aswell. Pros What i like most about surveymonkey is that it pairs you with surveys that matches all your interest Cons What i least like about surveymonkey, would be nothing, i enjoy using surveymonkey its a great site. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Manager Information Technology and Services ### "Happy with Survey monkey" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 3, 2026 Over all, meets the requirements. Its user-friendly, reliable platform for creating and distributing surveys, featuring an intuitive drag-and-drop interface, robust templates, Pros Easy survey questions creation and flexibility, drag and drop tools and easy of use, review mechanism are easy Cons Deeper analytics, logic controls over data, and export options—are locked behind and higher-priced to utilise. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Software developer Computer Software ### "My go-to tool for quick and easy surveys" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 2, 2026 It was mixed but positive experience, the first time I needed to create a survey, I was up and running in about 10 minutes. The drag-and-drop builder, pre made templates, and logical questions flows made the whole process feel intuitive. Pros I don't need to know about any technical skills to get started and within minutes, I had a clean, professional looking survey is ready to send out. Also drag-and-drop interface made adding questions to feel natural and pre built in templates saved me a ton of time. Cons The free plan is very limited - I can only create basic survey and even then many useful features are locked behind the paid plan. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Antoine M. Marketing advisor Banking ### "Simple and effective platform for surveys and feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 1, 2026 Very useful tool for surveys and feedback collection. Good for companies or any team that needs ask questions and analyze answers quickly. Pros What I liked most is how fast you can create a survey. Templates are useful, interface is clear, and results come in organized way. Good for customer feedback, employee surveys or event questionnaires. Cons Advanced logic or reporting options are in paid plans. Also if survey design is basic, it can look less personalized than custom solutions. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MH Matthew H. Project Manager Construction ### "Quick and efficient" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 April 30, 2026 Pros What I liked most about SurveyMonkey is the flexibility to make a poll quickly and to send it out to all parties involved. Cons What I liked least about SurveyMonkey is the flexibility of the interface to be customizable. Not a huge deal though. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB Jenna B. Asst Manager Banking ### "Alright... but could be better" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 April 30, 2026 Pros Very simple to use and follow along with what you're given. Feel secure that it's anonymous when giving feedback. Somewhat fair options while deciding on long-term use. Cons Sometimes it can be glitchy when looking at data, sometimes not update properly, or give false data. On the basic or standard plan, you're limited in options, and it's a bit pricey as well. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CN Caitlin N. Administrative Coordinator Automotive ### "I love this platform!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 27, 2026 I love it. So easy to use, so easy to be creative with it, so many templates and what not. It has been a favourite of mine for awhile. No complaints. Pros I love easy it is to use, even when just starting. I used this in college in one of my marketing classes, and ever since I was addicted and I won’t change to another platform because I love it. Cons There was nothing I really didn’t like about it. I loved all of the different things you can do with it, and the infinite surveys you can make that can give you so many answers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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