ChannelAdvisor

ChannelAdvisor Enterprise


3.5 / 5
21 reviews


Average Ratings

21 Reviews

  • 3.5 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Business Hours

Vendor Details

  • ChannelAdvisor
  • www.channeladvisor.com
  • Founded 2001
  • United States

About ChannelAdvisor Enterprise

ChannelAdvisor (NYSE: ECOM) is a leading e-commerce cloud platform whose mission is to connect and optimize the worlds commerce. For nearly two decades, ChannelAdvisor has helped thousands of retailers and branded manufacturers worldwide improve their online performance by expanding sales channels, connecting with consumers around the world, optimizing their operations for peak performance and providing actionable analytics to improve competitiveness.


ChannelAdvisor Enterprise Features

  • Commission Management
  • CRM
  • eCommerce
  • Email Marketing
  • Employee Management
  • Loyalty Program
  • Mail Order
  • Merchandise Management
  • Multi-Location
  • Order Management
  • Purchase Order Management
  • Reporting/Analytics
  • Returns Management
  • Catalog Management
  • Channel Management
  • Customer Accounts
  • Email Marketing
  • Inventory Management
  • Loyalty Program
  • Multi-Store Management
  • Order Management
  • Product Configurator
  • Promotions Management
  • Returns Management
  • SEO Management
  • Shopping Cart

ChannelAdvisor Enterprise Reviews Recently Reviewed!


Awful customer service for the over priced charge

Nov 08, 2017
2/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Great software for third party selling like eBay, Amazon and etc. Basically a one stop shop for large inventory management on multiple platforms.

Cons: It is highly overpriced which could have been overlooked because the platform helps manage your inventory and allows you to sell a lot of products. The customer service was awful and can only be reached by email. The usual response time was 48 to 72 hours. Your contact person only lasts a month or two and your left hanging with a new person every few months. They upgraded and removed a key feature that we used and when we addressed it, nobody contacted us back. In the end, we warned them that we were going to leave and nobody cared. It took them over a year with a cold call sales person to ask why we left and if we would like to come back. The software exchanged nearly killed the company and the salesperson didn't understand the explanation why we wouldn't come back and reach out again a month later.

Overall: Being able to manage large amounts of inventory on one system across several third party sales platform.

Vendor Response

by ChannelAdvisor on November 15, 2017

We're very sorry to hear that you did not have a favorable experience with ChannelAdvisor. At ChannelAdvisor, we make great efforts to help our clients be successful. We wish you luck in the future.

Good software but not the best company

Jan 19, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: All in all it is good software but not the best company to work with.

Pros: CA is probably the best solution in the marketplace for sellers wanting to offer goods on multiple marketplaces. The software is comprehensive and relatively easy to learn and use. It is also stable with few day-to-day problems.

Cons: It is also the most expensive solution out there (by far) and they require a one year contract. In addition, they are not easy to break away from when the contract expires. They continued to charge us even after our contract expired and forced us to go through our bank and credit card company to recover the extra charges. We also found them very inflexible. You pretty much have to accept it is their way or the highway.

Excellent Multi Channel Management Tool

May 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: We currently use Channel Advisor to manage about 5,000 skus across eBay, Amazon, TradeMe, and Mercado Libre accounts. CA saves us tons of time and I'm not quite sure what we'd do without it. My favorite feature of ChannelAdvisor is definitely the Amazon Repricer tool, which allows you to stay competitive on Amazon based on pre set parameters! Keep in mind CA would not not be the ideal tool for small companies or startups.

Cons: We did have issues with the Shopify API to the point where we decided to move to a different platform for Shopify. This was is mid 2016 however, and things may be better now.

Channel Advisor is easily the best multi-channel software platforms on the market.

Jul 13, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The versatility and easy UI makes it some of the best e-commerce support software that we use on a daily basis. Onboard and learning curve is hard a first but becomes 2nd nature once it is up.

Cons: It costs more than I would like but it does have a lot of features. I think their pricing model needs to get adjusted b/c their managed services are a little pricey.

Overall: Easily manage our inventory catalog and scale our business beyond what a small team of us can do manually.

Vendor Response

by ChannelAdvisor on July 19, 2017

Thank you for taking the time to leave a review. We're glad that you had a great experience and wish you continued success using our platform.

Get your products listed everywhere!

Apr 17, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of getting products listed

Multichannel solution

Cons: Customer service is lacking but improving

Shopify connection isn't very good

Inventory management is poor for using warehouse locations

Overall: ChannelAdvisor has really helped us get our products listed everywhere around the world. We usually work with 3000-6000 SKUs and it helps us manage all of them to get our product in front of the customer.

Recommendations to other buyers: When you use ChannelAdvisor to get your products listed you will have to find other softwares to manage inventory, fulfill product, and manage customer service. The combination of all of these softwares can make things complex.

Capterra loader

Good system, highly recommended. Sits above other Channel systems.

Jan 12, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Range of Marketplace options well over and above other platforms who all claim to offer the same service for less cost.

Cons: That its purely for connection to sales channels. Channel advisor make very little effort to offer shipping/purchase order functionality - its not an all in one solution.

Used it for years but had to move on

Sep 12, 2018
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: ChannelAdvisor is a hefty program that can solve many problems for those selling online.

Cons: You can do almost anything, but figuring it out in their system is HARD. Everything feels more complicated than it needs to be.

Vendor Response

by ChannelAdvisor on September 17, 2018

We're sorry to hear that you found the software complicated. As noted, we do have a powerful program that can greatly help sellers. We are continuously working on ways to improve the user experience for our customers, and we appreciate your feedback

Channel Advisor Review

Sep 26, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: You can manage and distribute product information including inventory to multiple market places and it will update such information for you regularly.

Cons: I do not like how you can not search and pull up multiple parts by entering more than one part numbers in a search box. For example, when I have to change the pricing on 25 products that are in different categories, I have to enter and search 25 times.

Streamlined

Apr 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease of use, makes listing items up to marketplaces much easier and can be done in batch instead of manually

Cons: Price is what I like the least about this software. You get alot for the money but it is still expensive for a software.

ChannelAdvisor allows for centralized marketplace and ecommerce management very well.

Oct 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I appreciate having one dashboard connected to my shopify site (fed by magento) allowing to manage sales and returns on 12 channels (marketplaces and ecommerce platforms), and having very accurate reporting and also, the option to apply restocking fees when applicable.

Cons: There is no mobile app available which would make management a lot easier for weekends and evenings.

Not Convinced

Oct 28, 2018
2/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: We worked with ChannelAdvisor to try and further optimise our Google Adwords (Shopping specifically). It's a nice piece of software that does work in optimising your digital marketing efforts, just at a cost...

Cons: The costs in using the software are astronomical and just didn't work for us as an SME. I can only imagine the features be rewarding for bigger enterprises, but totally uneconomical for us unfortunately.

Vendor Response

by ChannelAdvisor on November 01, 2018

Thank you for this valuable feedback. We¿re glad to hear that with ChannelAdvisor you found a solution that allowed your business to excel with Google. We work hard to provide a pricing model for all of our customers while maintaining the highest level of service. We agree with you, sustaining an e-commerce business can be a challenge for an SME or a large company, which is why we love working with all of our customers to help them find the right fit for their goals. We know you have a choice and we want you to know we appreciate the chance to work with you.

Very Unsatisfied customer. Highly not recommended to use ChannelAdvisor

Jul 24, 2015
1/5
Overall

1 / 5
Ease of Use

1 / 5
Customer Support

Comments: As a client of ChannelAdvisor, I am telling you from experience what we went through extremely difficult hardships with the company.

We started in good faith and wanted to end in good faith. However, we were trying and trying to work with them, but all they want is your money and they are not willing to help you in any way. They promise you everything but they don't deliver. They promised that they will help us setup the process for eBay and Amazon, we paid extra set up fee for setting up each platform. However, they gave us inexperienced workers which misguided us causing us to lose thousands of dollars. Initially they told us the losses they caused us will be reimbursed. But when it came to pay, the company formed against us in a very unprofessional way, not to help out the customer.

We very much wanted to grow with ChannelAdvisor on all platforms however their behavior was ruthlessly unkind, unprofessional in this matter. After our mess up we found out that many other clients where going through the same hardships and even worse experiences with ChannelAdvisor.

Be extremely cautious with them as they promise you many things initially but the people employed there are very not well trained and very unkind and cause huge mess ups. So watch where you spend your money!! We highly recommend you not sign up with ChannelAdvisor!!

Capterra loader

ChannelAdvisor had first mover advantage

Apr 19, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money

Pros: ChannelAdvisor had a first mover advantage in ecommerce listing/inventory management. The software can do virtually anything you imagine and integrates with nearly every marketplace.

Cons: Exorbitantly overpriced. Numerous competitors that offer the same feature set at a more reasonable price point. Still receive sales calls/emails years later.

Solid platform for managing our sales channels

Nov 06, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Nice clean interface with helpful tools.

Cons: Expensive and not easy to set up. Once up it works nicely.

Vendor Response

by ChannelAdvisor on November 09, 2018

Thank you for choosing ChannelAdvisor to help manage your sales channels. We're proud to be a part of your team. Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, we appreciate you taking the time to send us this helpful response about your experience.

Extremely overpriced, Slow Workflow, Sales Team never stops spamming/harassing you years later.

Mar 30, 2018
2/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money

Pros: Channel Advisor is one of the largest companies out there that provides sync services and marketing services for all the marketplaces out there. They integrate with a ton of marketplaces and other third party services.

Training staff was excellent and they were very kind and easy to work with.

Cons: Even after we left we have continually been harassed by their sales team for almost a decade. We asked to be removed from their call lists at least 3 times, but they still persist and call and spam email all the time. It really gets old.

Their sales professional will say anything to get you to sign up.

The want you to sign big contracts for big dollars

Once we realized that their software did not offer the workflow and features we needed, we had to fight hard to get some of our money back.

It's really apparent they care about the number of subscribers for their investors more than anything.

There are so many other products at a tenth of cost that do everything you need.

Terrible Customer Service

Nov 02, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: no pros not worth. waist of time. really worst

Cons: Got a Call from Customer service and terrible way yo speak with small business. I am currently a newbie to web solutions and got notified that they dont want to work with Small Businesses . Wow really I am glad I didnt signup with a piece of S*** company since they dont respect anyone. Its really sad the way they operate and after reading all the other reviews I think they will soon go out of business

Vendor Response

by ChannelAdvisor on November 16, 2018

We appreciate your feedback and we'll make note of your experience. We evaluate all prospective customers to determine whether ChannelAdvisor's solution is a good fit, so that we can provide an overall good customer experience. We know you have a choice and we appreciate your interest in ChannelAdvisor.

ChannelAdvisor Enterprise

Sep 19, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 4.0/10 Not
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Pros: Loved all the abilities channel advisor gives on multiple channel functionality. Frees up time for me to do more.

Cons: The cost is incredibly high, kept trying to get it lower and was told that they couldn't/wouldn't. Can get the same service for cheaper with other companies.

Overall: Very short period of time due to cost.

Vendor Response

by ChannelAdvisor on September 25, 2018

Thank you for your feedback. We're glad to hear that you were able to sell on multiple channels and save time. We hope you will consider ChannelAdvisor in the future for your business needs.

Not the best lately

Mar 08, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Overall, it is very useful and works great, when it works! It is simply not reliable.

Pros: It is incredibly useful for multi-channel management and eBay. We use it to manage several eBay store under our corporate umbrella.

Cons: Constant bugs and issues get in the way of productivity a lot. There is also very little recourse for issues with Channel Advisor as they do not have good customer service unfortunately.

ChannelAdvisor is the BOMB

Dec 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use is great. Upload/Download of inventory is easy. I haven't had a hard time figuring hardly anything out. With a couple of exceptions.

Cons: Helpdesk isn't super helpful. But other than that. I don't have any cons about this software. It's pretty straight forward.

Controversial Value

Mar 07, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money

Pros: Staff are friendly. Good products and services. Excellent and robust in concept. Set up took a while and learning it was a little complicated but they do do what they promise to do. Setup will probably take a while if you do it yourself

Cons: Extremely overpriced especially as other companies offer very similar services for a much lower cost. This might be great for large companies, small businesses just be careful and weigh your other options carefully. Once you sign they expect you to follow through the year.

If you sell tons on eBay, you NEED this software

Mar 05, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: Super easy to list multiple skus. Easy to adjust on the fly. This software makes it super easy to keep track of everything.