# Rithum Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Rithum the right eCommerce solution for you? Explore 61 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/32810/ChannelAdvisor-Enterprise/reviews --- Rithum 3.8 (61) [View alternatives](https://www.capterra.com/p/32810/ChannelAdvisor-Enterprise/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Rithum Ease of use 3.6 Customer Service 3.3 ## Pros and Cons in Reviews RW Rylee W Digital Merchandising AnalystRetail, 51 - 200 employeesUsed the software for: 6-12 months. “Rithum has a very smooth uploading process for products, taking the stress off each product launch, and providing us with daily reports to analyze our business.“ March 20, 2025 CS Christine S OwnerApparel & Fashion, 2 - 10 employeesUsed the software for: 6-12 months. “Took 6 months to get my pick list in order by location - They just take forever fo fixes - Promise the world and it doesnt actually work that way...“ July 5, 2024 RW Rylee W Digital Merchandising AnalystRetail, 51 - 200 employeesUsed the software for: 6-12 months. “The platform is super easy to learn and use.“ March 20, 2025 CS Christine S OwnerApparel & Fashion, 2 - 10 employeesUsed the software for: 6-12 months. “WORST EVER then they wouldnt let me out of my contract when it was clear it was going to not work for my business - Expensive and not worth it“ July 5, 2024 BR Brad R FounderRetail, 2 - 10 employeesUsed the software for: More than 2 years. “One of the best features is to bring in data feeds from various places and map them the way I want them.“ September 21, 2022 AK Anthony K Head of E-commerceApparel & Fashion, 11 - 50 employeesUsed the software for: More than 2 years. “Its more expensive than I would like to pay.“ February 4, 2025 BR Brad R FounderRetail, 2 - 10 employeesUsed the software for: More than 2 years. “Biggest benefit was the power it had to allow many options selling in multiple online marketplaces.“ September 21, 2022 Bill U OwnerRetail, 2 - 10 employeesUsed the software for: 1-2 years. “The software is really complicated and most of the time it requires some level of support that's nonexistent.“ August 24, 2021 ## Showing most helpful reviews Showing 1-25 of 61 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kristyn M. SA Lead Consumer Electronics Used the software for: 6-12 months ### "BlueBoard = Love" August 23, 2018 5.0 Overall, I've had nothing but an awesome experience with BB, it's made my morning so much easier and more reliable and I've gotten so many new people at our company using it now, thanks to the CES visit we had from you this year. Thank you all, so much! Pros BlueBoard has not only changed the way I monitor MAP pricing online, but has also reinvented the way our Marketing Team can see product reviews from customers and allows our sales guys to see whether product are well stocked enough. It's amazing! Cons There are quite a few updates that happen, which is great, but I wish that there was a pop-up mini tutorial each time something changed to show me how to manage my page the new way. For example, I spoke with customer rep. this morning (he's the best!) and had to ask him where to find a group of filtered products I had set up because the filter aspect of BB had changed. Review Source Response from Rithum August 28, 2018 Hello Kristyn, thank you for your super nice comment! We're glad we could steer your workflow towards more productivity. We'll strive to better communicate about our frequent updates to make sure no one gets lost! DR Derek R. Director of eCommerce Construction Used the software for: 2+ years ### "Quickly Access Sales Channels and Customize Data" February 3, 2025 5.0 I have had a mostly positive experience with all of our Rithum products. Pros The customizability of the data in and out of the system between sales channels. Cons Onboarding new sales channels has been had its issues. Alternatives considered [Feedonomics](https://www.capterra.com/p/234797/Feedonomics/) Reason for choosing Rithum data customization and supported sales channels Review Source CS Christine S. Owner Apparel & Fashion Used the software for: 6-12 months ### "STEER CLEAR - HORRIBLE" July 5, 2024 1.0 Just BAD - they tried at the end but it was too late and I already spent 8 months trying to make it work and losing sales because I couldnt work on new products because of the time I spent on the system Pros Lots of channels and customizations but difficult to navigate if you arent a techy and they charge you for all help! Cons Horrible - Didnt do all it said - There Shipping module is THE WORST - It took 2-5 min per order to ship - Then if you ship from Amazon or other market places you have to MANUALLY update the order on Channel Advisor/Rithum. Never got my facebook up. Took 6 months to get my pick list in order by location - They just take forever fo fixes - Promise the world and it doesnt actually work that way...1st 2 reps they gave me for setup YELLED at my and were SOOOOOOO rude. WORST EVER then they wouldnt let me out of my contract when it was clear it was going to not work for my business - Expensive and not worth it Alternatives considered [SellerChamp](https://www.capterra.com/p/179124/SellerChamp/) Reason for choosing Rithum sales said it would do SOOOOO much that in the end it didnt Switched from [Sellbrite](https://www.capterra.com/p/149384/Sellbrite/) More customization and promised lots of new channels Review Source MD Moshe D. Director Retail Used the software for: 1-2 years ### "Powerful software but Expensive and hard to learn " September 20, 2019 5.0 The software is built with a long term vision but they should make it more affordable by offering it at a lower price to more customers. They also need to provide more guidance in the best way to implement the software Pros Very customizable, has a beautiful interface, and is built with powerful features including rules, look up lists, limitless product attributes, data mapping, and more. Also has great features for each marketplace, including Amazon Advertising with automatic bidding and rules, repricing, a price gird which shows your price and competitors offer and your sales history which is great for monitoring your competitors in one dashboard Cons TONS of setup work. I spent almost a year setting up all the different features and rules for my business. Zero guidance is provided on best way to setup your system. support is slow, sometimes taking 3 days to respond to a ticket. help pages are not detailed. product is way more expensive then cheaper alternatives such as Ecomdash. They dont have an easy way to integrate with quickbooks or other accounting software, SellerCloud does. Alternatives considered [Descartes Sellercloud](https://www.capterra.com/p/160953/SellerCloud/)[Web.com](https://www.capterra.com/p/151967/web-com/)[Extensiv Order Management](https://www.capterra.com/p/145409/Skubana/)[Sellbrite](https://www.capterra.com/p/149384/Sellbrite/) Reason for choosing Rithum They have the longest track record as an enterprise level software and only they will create products in Amazon from scratch (the others will only match to existing detail pages) Review Source Response from Rithum September 25, 2019 Moshe, Thank you for this valuable feedback. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you. VR Verified Reviewer Founder Retail Used the software for: 2+ years ### "ChannelAdvisor is a wonderful choice for multi channel sales" September 21, 2022 5.0 Overall ChannelAdvisor has been a game changer for the positive. Because it is highly customizable, I can do lots of things that would have been far more tedious or impossible in other similar systems. Pros We converted from an old system to ChannelAdvisor a few years ago. Biggest benefit was the power it had to allow many options selling in multiple online marketplaces. One of the best features is to bring in data feeds from various places and map them the way I want them. Cons Many of the routine tasks such as receiving inventory and updating inventory counts are tedious. We've built other tools that integrate with ChannelAdvisor that are more efficient. Switched from [Solid Commerce](https://www.capterra.com/p/147937/Solid-Commerce/) We needed the ability to easily integrate data feeds from our vendors and be able to launch selling in new marketplaces while using one tool. This is it! It is expensive for smaller operations but I think it is totally worth it! Review Source RW Rylee W. Digital Merchandising Analyst Retail Used the software for: 6-12 months ### "Helpful Marketplace Tool" March 20, 2025 5.0 Pros The platform is super easy to learn and use. Rithum has a very smooth uploading process for products, taking the stress off each product launch, and providing us with daily reports to analyze our business. The team members we work with have always helped us get the job done. Cons When first working with Rithum, the communication and work flow was a bit of a work in progress with figuring out what worked best for what we needed. Once we got in the swing of things, it has been seamless. Review Source AK Anthony K. Head of E-commerce Apparel & Fashion Used the software for: 2+ years ### "The best option at a high price." February 4, 2025 5.0 Great job syncing with marketplaces and giving me the options to modify my listings. Pros Connects to all the marketplaces I sell on. Cons Its more expensive than I would like to pay. Review Source Bill U. Owner Retail Used the software for: 1-2 years ### "Think twice before using ChannelAdvisor" August 24, 2021 4.0 Once you get through the onboarding and support issues the software runs great. The cost starts to drain you after a few months, and you start to question yourself for getting into a 2-year contract. When my contact finally ended, I was paying over $2K a month. When my contract was up, they really didn't want to renegotiate. They just wanted to sign me up for another two years. It seems like the business model is to sign you up for two years and get as much out of you as they can with onboarding cost, monthly fees, and 2-3% of your revenue. ChennalAdvisor is a public company and to continue to show strong margins they just as well have you leave and bring on another newbie. Pros There is no doubt that ChannelAdvisor has some of the best software on the market which makes it very tempting. The software has a ton of functionality (Most you'll never use). It supports a lot of marketplaces and the mapping for those marketplaces is great. Built in Auto Pricer and a lot of other features. Cons Cost!!! Contracts!!! No Support!!! No phone support. Waiting days for email support. No help with onboarding unless you pay thousands They lock you in with a Long Contract I really don’t feel comfortable with and can't get out of. Crazy High monthly fees. When your revenue gets to a predetermined amount, they start to take a percentage of revenue on top of the monthly fees. The software is really complicated and most of the time it requires some level of support that's nonexistent. You may have to wait days to get a question answered and most of the time they will just send you to a help page link. Review Source Russell R. Director Used the software for: 2+ years ### "Good system, highly recommended. Sits above other Channel systems." January 12, 2018 4.0 Pros Range of Marketplace options well over and above other platforms who all claim to offer the same service for less cost. Cons That its purely for connection to sales channels. Channel advisor make very little effort to offer shipping/purchase order functionality - its not an all in one solution. Review Source Logan W. Business Owner Used the software for: 6-12 months ### "ChannelAdvisor had first mover advantage" April 19, 2018 4.0 Pros ChannelAdvisor had a first mover advantage in ecommerce listing/inventory management. The software can do virtually anything you imagine and integrates with nearly every marketplace. Cons Exorbitantly overpriced. Numerous competitors that offer the same feature set at a more reasonable price point. Still receive sales calls/emails years later. Review Source RB Randy B. Owner Furniture Used the software for: 2+ years ### "Good software but not the best company" January 19, 2018 3.0 All in all it is good software but not the best company to work with. Pros CA is probably the best solution in the marketplace for sellers wanting to offer goods on multiple marketplaces. The software is comprehensive and relatively easy to learn and use. It is also stable with few day-to-day problems. Cons It is also the most expensive solution out there (by far) and they require a one year contract. In addition, they are not easy to break away from when the contract expires. They continued to charge us even after our contract expired and forced us to go through our bank and credit card company to recover the extra charges. We also found them very inflexible. You pretty much have to accept it is their way or the highway. Review Source MB Melissa B. Director of Ecommerce Retail Used the software for: 1-2 years ### "Essential for our multi-brand business" September 20, 2019 5.0 Pros We represent multiple brands and channel advisor has allowed us to manage multiple brands across multiple online marketplaces. It has been so nice to have one central place to make changes that are pushed out to different marketplaces. I didn't think we would use the repricer feature much but I love it. We are now managing all of our advertising on Channel Advisor. It's nice to have one central place for all of this. Cons The software is robust and complicated at times. It would be nice to have phone support. Their email support can take a day or two. Review Source Response from Rithum September 25, 2019 Melissa, Thank you for this valuable feedback. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you. JC Janiece C. Brand Manager Retail Used the software for: 1-2 years ### " One stop but steep learning curve" September 30, 2019 4.0 We are able to manage multiple retail platforms in a central location. This has made it easier for us to expand. Pros One-stop for item info / sales management / inventory management Cons There is a steep learning curve. It borders on too technical for an average retail user. The launch managers are great but as soon as a launch is complete and your question goes to the general bucket of "help" it takes a while to get answers and they aren't very thorough. Review Source Response from Rithum October 15, 2019 Hi Janiece, Thank you for this valuable feedback. We will share this with our team. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you. CL Carolyn L. Legal Ninja Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "SUPER USEFUL TOOL!" March 25, 2020 5.0 I tasked with watching not only the gray market but unauthorized sellers and MAP compliance on our authorized seller. Blueboard helps me with all of these tasks. Pros I have found the information to be invaluable for our business. There are so many features that assist me in my job on a daily basis. I wouldn't want to go without Blueboard. Cons I don't have anything with Blueboard that I have been unsatisfied with. Review Source Response from Rithum March 26, 2020 Thank you for the awesome review, Carolyn! We strive to meet expectations like yours, and we're happy to hear we hit the mark for you. We are here for you anytime. MS Merrick S. VP Merchandising Wholesale Used the software for: 2+ years ### "Allowed us to grow in a new channel!" September 25, 2019 5.0 Love it. Been a great way for us to grow our DTC business when we were mostly wholesale focused. Has allowed us to use channels like Ebay to drive more profitable closeout sales. Pros Ease of use Connection to so many marketplaces 1 time setup for all marketplaces Changed our Wholesale model to allow B2C Reporting Dashboard / Widgets Cons Not much. I wish the pricing tool was more robust. It requires a lot of manipulation. Review Source Response from Rithum September 26, 2019 Merrick, Thank you for this valuable feedback. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you. YI Yumiko I. Product Data Assistant Automotive Used the software for: 1-2 years ### "Channel Advisor Review" September 26, 2018 4.0 Pros You can manage and distribute product information including inventory to multiple market places and it will update such information for you regularly. Cons I do not like how you can not search and pull up multiple parts by entering more than one part numbers in a search box. For example, when I have to change the pricing on 25 products that are in different categories, I have to enter and search 25 times. Review Source MR Morris R. Used the software for: ### "Very Unsatisfied customer. Highly not recommended to use ChannelAdvisor" July 24, 2015 1.0 As a client of ChannelAdvisor, I am telling you from experience what we went through extremely difficult hardships with the company. We started in good faith and wanted to end in good faith. However, we were trying and trying to work with them, but all they want is your money and they are not willing to help you in any way. They promise you everything but they don't deliver. They promised that they will help us setup the process for eBay and Amazon, we paid extra set up fee for setting up each platform. However, they gave us inexperienced workers which misguided us causing us to lose thousands of dollars. Initially they told us the losses they caused us will be reimbursed. But when it came to pay, the company formed against us in a very unprofessional way, not to help out the customer. We very much wanted to grow with ChannelAdvisor on all platforms however their behavior was ruthlessly unkind, unprofessional in this matter. After our mess up we found out that many other clients where going through the same hardships and even worse experiences with ChannelAdvisor. Be extremely cautious with them as they promise you many things initially but the people employed there are very not well trained and very unkind and cause huge mess ups. So watch where you spend your money!! We highly recommend you not sign up with ChannelAdvisor!! Review Source MK Miyuki K. Business Planning Computer Hardware Used the software for: 1-2 years ### "User friendly application !" March 25, 2020 4.0 I am satisfied with BlueBoard Pros Easy to use, clear report, can send report to others. Cons I can not think of so far, I am satisfied. Review Source Response from Rithum March 31, 2020 Hi Miyuki, thank you for your positive review. We strive to serve you better. If you are interested in learning more about BlueBoard use cases, don't hesitate to reach us out. We are here for you anytime! RB Rizwan B. owner Retail Used the software for: I used a free trial ### "Terrible Customer Service" November 2, 2018 1.0 Pros no pros not worth. waist of time. really worst Cons Got a Call from Customer service and terrible way yo speak with small business. I am currently a newbie to web solutions and got notified that they dont want to work with Small Businesses . Wow really I am glad I didnt signup with a piece of S\*\*\* company since they dont respect anyone. Its really sad the way they operate and after reading all the other reviews I think they will soon go out of business Review Source Response from Rithum November 16, 2018 We appreciate your feedback and we'll make note of your experience. We evaluate all prospective customers to determine whether ChannelAdvisor's solution is a good fit, so that we can provide an overall good customer experience. We know you have a choice and we appreciate your interest in ChannelAdvisor. TF Toby F. Account Manager Retail Used the software for: 1-2 years ### "Nice software for managing all platforms at once" December 4, 2024 4.0 We used it for a good few years and were very happy Pros It's a nice and clear software to manage all platforms at once Cons was not as user-friendly, but it was not bad at all. Review Source MP Meena P. E-commerce Director Wholesale Used the software for: 2+ years ### "The Best platform for setting up your online marketplace business" September 20, 2019 5.0 I have shopped all around time and again to see what other competitors are coming up but I fail every time to learn anything new. Channel Advisor is so far the best in the industry and it always is top in its game.. be it simplifying new updates which may be daunting, keeping up with industry trends, adding features, extremely talented customer support and of course a very solid platform. I believe that they are the best in the industry and offer great value and service. Pros The platform is more easy to understand, solid and simple compared to its competition. Their customer support is extremely talented. Cons The only thing I would say is pricing. I wish I could get a better pricing based on a lower tier.. maybe they should encourage sellers who are starting out and give them a basic platform to Manage Inventory and Orders only. Reason for choosing Rithum I found all the others were learning on my account as a test subject. They would offer me to give them ideas of what I need and then have their amateur team develop solutions around it, thereby solidifying their platform and knowledge base at my cost. I found Channel Advisor already set and prepared to handle my complex requirements like a pro. Review Source Response from Rithum September 25, 2019 Meena, Thank you for this valuable feedback. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you. CS Cindie S. Marketplaces Coordinator Environmental Services Used the software for: 1-2 years ### "Logical Software that works well, but can be complex depending on your original data." September 23, 2019 5.0 We use the software to pull data together from a range of sources since our systems are spread across multiple data points. This makes it more complex, but the software works in a logical manner. We don't use it for order management or stock, rather just as a system to transform and feed data to various marketplaces, and send orders back into our system. I took over a badly set up system and it has taken a year to sort the bad data from the good, and fully work through all of the issues from previous users at my company - the general consensus was that everyone hated CA because they didnt understand it. I actually find CA a logical and easy to use system. It has a lot of functionality and ability to be customised, and we have been able to automate a significant amount of our data flow and pricing strategies making us more effient. Pros Logical, plenty of Customization, helps with automation and efficiencies. I really like Channel Advisor , however it can become quite complex. When you understand the goal, and the software capabilities it is a great system and helps pull together and transform complex data, customizing it for each marketplace. Cons Once set up it can be hard to backtrack and redo the system, especially once its in operation. Important to get the data in the right way the first time. It's a tough program to hire for - it sits between IT, Data, and Marketing Content to some extent. Review Source Response from Rithum September 26, 2019 Cindie, Thank you for this valuable feedback. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you. MD Martin D. IT Manager Consumer Goods Used the software for: 6-12 months ### "Seems like a great product but project support is abysmal" October 19, 2020 4.0 The tool seems great and works well once properly configured. Lots of room to grow the business on to new platforms easily once properly configured, You will still need a lot of focus on the process and business logic required to create your initial feed, particularly where it comes to product pricing. Pros It allows us to get onboarded onto multiple market places easily with a single data feed and powerful rules engine. We can grow into solution as well. Cons The project and onboarding support has been dreadful. You are on your own. But that might be for the best as most of the good staff seem overworked and the rest don't seem to care. Make no effort to understand you business and ensure the tool is properly configured so you might as well just take the basic onboarding package and do it all yourself. Switched from [Linnworks](https://www.capterra.com/p/116088/Linnworks/) We outgrew Linnworks Review Source Response from Rithum November 17, 2020 Dear Martin, Thank you for bringing your concerns to our attention. We've made a note of your message and shared your concerns internally. Please know, we are always looking for ways to improve our Services and our customers' experience, so we appreciate your feedback. We know sustaining an e-commerce business can be a challenge, which is why we strive to provide each customer with the best solution for their business needs. If you have additional concerns with cases you have submitted, please reach out to your Account Manager directly. On behalf of our entire team, thank you for being a ChannelAdvisor customer. CQ Cynthia Q. MultiChannel Marketing & eCommerce Director Retail Used the software for: 2+ years ### "If you sell on more than one marketplace, you need this software" November 26, 2019 5.0 We needed to solve a labor issue of trying to post a product/SKU on multiple different marketplaces without having to go to each one and use their particular interfaces. Channel Advisor simplifies all of that, and allows us to mainstream our postings from a central repository. Also, CA manages inventory across all channels, so you don't run the risk of overselling. Built in repricing tools let you automatically adjust your pricing to match marketplace trends and win the sale within your guidelines. Business rules let you be as complex as you want in defining those guidelines. Overall, this is an extremely robust (and scale-able) system that allows you to customize and manage listings, pricing, inventory and more from one place. Pros Incredible versatility, allowing us to list a large catalog of products across multiple marketplaces with minimal effort. Centralized and customizable product data management allows for maximum exposure with minimum labor. CA keeps up with all the latest requirements and mapping changes from each marketplace, so you don't have to. Cons My only con for this software isn't the software itself - it's the support. Support requests can take a long time to get addressed/resolved. Almost all have to be escalated, which takes days if not weeks. Reason for choosing Rithum N/A Review Source VR Verified Reviewer Operations Coordinator Consumer Goods Used the software for: 6-12 months ### "What you need to know!" November 27, 2018 2.0 I first started using ChannelAdvisor because i was told that it would seamlessly let me keep selling my products on four or more platforms. While it may have been doable, it definitely won't be seamless. Pros The concept behind this software is amazing. Living in a consumer world, many people want to sell their products on multiple channels Cons Connecting API feeds was a nightmare with ChannelAdvisor. This could be both the fault of ChannelAdvisor and the platform, but it made it a night mare for use. We were a growing company and continually wanted to expand to new platforms to sell, while Channel Advisor helped us create one listing and having them in all places, it was too much heartache to handle setting it up. Review Source Response from Rithum December 11, 2018 Thank you for this valuable feedback and for choosing ChannelAdvisor to help sell your products on multiple marketplaces. We work hard to provide a high-quality customer experience. We want to encourage you to contact us at supportadmin@channeladvisor.com so we can follow up. We know you have a choice and we appreciate your interest in ChannelAdvisor. Similar Products Featured