# Page 2 | Rithum Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Rithum the right eCommerce solution for you? Explore 61 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/32810/ChannelAdvisor-Enterprise/reviews --- Rithum 3.8 (61) [View alternatives](https://www.capterra.com/p/32810/ChannelAdvisor-Enterprise/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 2 - Reviews of Rithum ## Showing most helpful reviews Showing 26-50 of 61 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JS Josh S. Marketplace Operations Lead Retail Used the software for: 2+ years ### "The only marketplace listing management tool I'd recommend" September 25, 2019 5.0 I have used ChannelAdvisor for years, and have had very few negative experiences. The support staff are generally very quick to respond, and helpful in resolving support cases. There are various ways the platform enables users to solve problems on their own; such as creating a customized FTP feeds and scheduling automated tasks. I've used two of the competitor's platforms, and neither come close to the flexibility and intuitive use of ChannelAdvisor. Pros The product listing templates are very versatile. You can create unique rules to manage all products, a group of products, or even a single product. This allows us to easily manage many different types of product's data, and configure exactly the way we want. Cons When your product catalog is small, ChannelAdvisor's inventory management tools run very quickly. When your catalog is hundreds of thousands of products, the response times can be painfully slow in some situations. Review Source Response from Rithum September 26, 2019 Josh, Thank you for this valuable feedback. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you. CC Chary C. Marketing Sporting Goods Used the software for: 2+ years ### "Awful customer service for the over priced charge" November 8, 2017 2.0 Being able to manage large amounts of inventory on one system across several third party sales platform. Pros Great software for third party selling like eBay, Amazon and etc. Basically a one stop shop for large inventory management on multiple platforms. Cons It is highly overpriced which could have been overlooked because the platform helps manage your inventory and allows you to sell a lot of products. The customer service was awful and can only be reached by email. The usual response time was 48 to 72 hours. Your contact person only lasts a month or two and your left hanging with a new person every few months. They upgraded and removed a key feature that we used and when we addressed it, nobody contacted us back. In the end, we warned them that we were going to leave and nobody cared. It took them over a year with a cold call sales person to ask why we left and if we would like to come back. The software exchanged nearly killed the company and the salesperson didn't understand the explanation why we wouldn't come back and reach out again a month later. Review Source Response from Rithum November 15, 2017 We're very sorry to hear that you did not have a favorable experience with ChannelAdvisor. At ChannelAdvisor, we make great efforts to help our clients be successful. We wish you luck in the future. AR Austin R. Director of Operations Retail Used the software for: 6-12 months ### "They just want to get your sale and lock you into a contract." May 14, 2019 2.0 We moved from a different feed platform to ChannelAdvisor after believing that we could connect more of our platforms to ChannelAdvisor because of their open API, generate more sales by leveraging their competitive landscape tools, and overall have a greater level of customer support (since they are among the top in their industry). What we found was that it's often a ghost town when it comes getting the support you need, it's not easy to figure out solutions yourself (making you travel to ghost town for support), and if you try and cancel your contract, they give you the run-around for weeks and weeks. Pros There's a lot of good features that they offer in terms of monitoring the buy box, tracking orders, getting an overall picture of your competitiveness and account health, but perhaps not much more beyond what you can already get in the marketplace dashboard if you know where to look. Cons Their support team lacks any motivation whatsoever, their sales team will promise you the world without actually giving it to you, and it's definitely not the most user-friendly platform or interface if you're not willing or able to spend a good amount of time exploring the platform. Review Source Response from Rithum July 9, 2019 Dear Austin, Thank you for taking the time to write a review and thank you for noting the benefits of a number of the features in our Marketplaces platform. Regarding your feedback on support and contracts, your account manager has been in touch regarding the specifics of your agreement. We appreciate your business and wish you the best of luck. OZ Ocean Z. Owner Retail Used the software for: 2+ years ### "Cancellation Nightmare" April 14, 2020 2.0 Our company went out of business after using CA for 11 years. Our contract auto renews every year unless we cancel it. The billing date is in December, but apparently the renewal date was 30 days earlier in November. After so many years, all I knew about was the billing date. I didn't even know the renewal date was 30 days prior. Anyway, I thought I canceled in plenty of time before the billing date, but apparently it was only 3 days before the contract renewal date. They wanted 30 days notice before the renewal date. So now they want to put me on the hook for an entire additional year at $10k for services that I have not used in months before my cancellation notice. And I still have not used it nor intend to use it because our business is closed down. I don't understand their need to bill me for 1 year in the future for a service that won't be used. Now our account has been sent to collections. Horrible company to do business with. It's completely unethical what they're doing. Fashion Bloom / Baby Town Pros It was simple and relatively easy to use Cons They have old-school sales and retention tactics. Try to get you on the hook and bind you legally to their contract from every angle. When it's time to get out, it's very difficult. I thought I canceled in time, but apparently not, and now they sent me to collections for an entire year of service IN THE FUTURE that I don't intend to use. Review Source Response from Rithum August 6, 2020 Dear Ocean, Your account manager made several attempts to contact you so we could address your concerns. We're committed to maintaining the highest quality service and standards for our customers. We appreciate your business and wish you the best of luck. KK Kevin K. Director of Pricing & Business Analytics Retail Used the software for: 2+ years ### "Simple, Yet Robust Marketplace Product & Listing Management" September 25, 2019 4.0 Mostly good experience working with CA. Their technical team is typically very responsive to support questions, but the development of new features to keep up with the marketplace channel could be improved. Pros Ability to customize product attributes to fit business needs and create custom, logic-based business rules to transform product information to the marketplace. Cons Listing revisions at times cause issues on the marketplace channel and lacks the full suite of features available native to that marketplace. Reason for choosing Rithum Unknown, was not here at time of switch. Switched from [Blackthorn Payments](https://www.capterra.com/p/193491/Blackthorn-Payments/) Unknown, was not here at time of switch. Review Source Response from Rithum September 26, 2019 Kevin, Thank you for this valuable feedback. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you. DH Damien H. Director of Operations Retail Used the software for: 6-12 months ### "In seven months, our ROI with Channel Advisor has been -98%." December 13, 2019 1.0 Channel Advisor agreed to managing marketplaces and our data, then blamed us when mistakes were made. In seven months, our ROI with Channel Advisor has been -98%, while our brick and mortar store has grown by 4% during the same period. We made it clear on multiple occasions before and after signing the contract that we didn’t want to do the work because we have a small staff which is why we were interested in managed marketplaces. Channel Advisor told us it wouldn’t be a problem, so we signed up and prepaid our managed marketplaces contract with Channel Advisor. Channel Advisor’s sales and marketing information for managed marketplaces states: • Manage the marketplaces for you. • You provide the data and Channel Advisor managing the data. • You provide pricing guidance, and Channel Advisor takes the data you provide and list the products on the marketplace. • You approve the ideas and plan we have for your account and Channel Advisor makes sure they are formatted in the best way to get sales. • You do the customer service and Channel Advisor manages the day to day of selling on the marketplace including errors resolution, monitoring seller metrics, conducting competitor analysis, managing promotions, looking for new opportunities etc. • There will be three people working on your account, Account manager, Client Strategy Manager, and Client Services Associate. What we have experienced is: • Channel Advisor has made several mistakes managing the data costing us five Pros They integrate into a lot of marketplaces. They integrate into our largest suppliers. They provided us some good 3rd party resources. Cons They don't really manage your data. They don't provide recommendations if there are challenges with a marketplace. They don't take responsibility for their mistakes. Review Source LS Louis S. Owner Retail Used the software for: 2+ years ### "Thorough Software for Complex Requirements, Future Solutions Up & Coming" April 27, 2019 4.0 Pros You can nearly complete anything you want to within Channel Advisor, the user interface is a bit complex and likely overwhelming for new users. The ability to manipulate data to different markets through business rules and templates is incredibly useful, but requires a lot of back end mapping and fairly continuous work as marketplaces change requirements or add new attributes Cons After reviewing additional up and coming comparable software systems: Channel Advisor's user interface and ease-of-use is near the bottom, overall you can expect to pay 2-3x the cost of comparable solutions - if you absolutely need the ability to do utterly anything when manipulating data, sending feeds, etc you may need Channel Advisor Review Source VR Verified Reviewer Account Director Marketing and Advertising Used the software for: 1-2 years ### "Used it for years but had to move on" September 12, 2018 4.0 Pros ChannelAdvisor is a hefty program that can solve many problems for those selling online. Cons You can do almost anything, but figuring it out in their system is HARD. Everything feels more complicated than it needs to be. Review Source Response from Rithum September 17, 2018 We're sorry to hear that you found the software complicated. As noted, we do have a powerful program that can greatly help sellers. We are continuously working on ways to improve the user experience for our customers, and we appreciate your feedback AG Ankit G. VP of Ecommerce and IT Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Great tool to automate processes" September 12, 2020 4.0 The application offers a lot of functionalities and offer features to automate various processes. We have about 1M+ listings across multiple channels, and no issues in terms of handling the load. Pros The portal is user friendly and have a lot of functionalities that can definitely save time and money. Shared inventory across the multiple channels comes really handy, find articles within documentation is super easy, support is knowledgeable in most cases. Cons The auto detection of categories on the third party channels needs a lot improvements. The category and subcategory valid values information provided lack details or not there. Also the lack of video tutorials. Review Source AB Amir B. Compant Director Retail Used the software for: 2+ years ### "Good solid system" August 29, 2019 4.0 Very god experience and they help a lot. System was good and worked well and in some ways a lot easier than other systems. however they are expensive and do require a lot of investment to get features that come as standard with our similar systems Pros A good solid system that links with a lot of online marketplaces Cons The layout and feel of the system was not so user friendly and had to purchase lots of features/plugins that come as standard with our similar systems Review Source Response from Rithum September 9, 2019 Hello Amir, Thank you for this valuable feedback. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you. YW YOLANDA W. Ecommerce Manager Automotive Used the software for: 2+ years ### "Make my life easier" September 20, 2019 5.0 Overall very good. I got all supports I need when problems arise. Will appreciate if more training/webinars can be provided for advanced features. Pros Channel Advisor is our most important tool for online business. Easy to use, lots of functions and features, customized reports that help me analyze our business. Cons There are some data I need but not downloadable - such as ebay Deals & Promotions sales details. Review Source Response from Rithum September 25, 2019 Yolanda, Thank you for this valuable feedback. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you. EM ESKANDER M. President Retail Used the software for: 2+ years ### "Helpful software" September 25, 2019 4.0 Listing publication Order management Customer service support Pros Ease of use Enables us to open on more new marketplaces easily (actually made some intros for us) Cons Cost is high Sometimes not as responsive on the service side / issue resolution Doesn't always support all new features on marketplaces (besides Amazon), especially if they are optional Reason for choosing Rithum Required by Walmart.com at launch Review Source Response from Rithum September 26, 2019 Thank you for this valuable feedback. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you. VR Verified Reviewer Marketing Manager Music Used the software for: 6-12 months ### "Not Convinced" October 28, 2018 2.0 Pros We worked with ChannelAdvisor to try and further optimise our Google Adwords (Shopping specifically). It's a nice piece of software that does work in optimising your digital marketing efforts, just at a cost... Cons The costs in using the software are astronomical and just didn't work for us as an SME. I can only imagine the features be rewarding for bigger enterprises, but totally uneconomical for us unfortunately. Review Source Response from Rithum November 1, 2018 Thank you for this valuable feedback. We¿re glad to hear that with ChannelAdvisor you found a solution that allowed your business to excel with Google. We work hard to provide a pricing model for all of our customers while maintaining the highest level of service. We agree with you, sustaining an e-commerce business can be a challenge for an SME or a large company, which is why we love working with all of our customers to help them find the right fit for their goals. We know you have a choice and we want you to know we appreciate the chance to work with you. VR Verified Reviewer Manager Warehousing Used the software for: 2+ years ### "Great for many stores" April 5, 2019 3.0 Pros I liked how I could access all my stores on different platforms all in one window. It helped greatly when dealing with customers and made it very helpful for our customer service to handle orders accordingly back to the store especially for all the back-end stuff like editing orders and refunds. Made listings with platforms fairly quickly and then to each parent-child groups of SKUs. Cons Very complicated to use at first. Requires a lot of training to find out all the features. Review Source BS Brayden S. Marketplace Manager Used the software for: 2+ years ### "Excellent Multi Channel Management Tool" May 9, 2017 5.0 Pros We currently use Channel Advisor to manage about 5,000 skus across eBay, Amazon, TradeMe, and Mercado Libre accounts. CA saves us tons of time and I'm not quite sure what we'd do without it. My favorite feature of ChannelAdvisor is definitely the Amazon Repricer tool, which allows you to stay competitive on Amazon based on pre set parameters! Keep in mind CA would not not be the ideal tool for small companies or startups. Cons We did have issues with the Shopify API to the point where we decided to move to a different platform for Shopify. This was is mid 2016 however, and things may be better now. Review Source VR Verified Reviewer Chief Financial Officer Education Management Used the software for: 2+ years ### "Solid platform for managing our sales channels" November 6, 2018 4.0 Pros Nice clean interface with helpful tools. Cons Expensive and not easy to set up. Once up it works nicely. Review Source Response from Rithum November 9, 2018 Thank you for choosing ChannelAdvisor to help manage your sales channels. We're proud to be a part of your team. Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, we appreciate you taking the time to send us this helpful response about your experience. TE Troy E. Operations Manager Consumer Electronics Used the software for: 2+ years ### "Channel Advisor is easily the best multi-channel software platforms on the market." July 13, 2017 5.0 Easily manage our inventory catalog and scale our business beyond what a small team of us can do manually. Pros The versatility and easy UI makes it some of the best e-commerce support software that we use on a daily basis. Onboard and learning curve is hard a first but becomes 2nd nature once it is up. Cons It costs more than I would like but it does have a lot of features. I think their pricing model needs to get adjusted b/c their managed services are a little pricey. Review Source Response from Rithum July 19, 2017 Thank you for taking the time to leave a review. We're glad that you had a great experience and wish you continued success using our platform. JM Joe M. IT Manager Retail Used the software for: 2+ years ### "Great tools if you can figure out how to use them" September 25, 2019 4.0 Pros Makes it easy to deploy products across multiple sales channels. Cons Customer service is not very helpful with regards to launching new channels. Review Source Response from Rithum September 26, 2019 Joe, Thank you for this valuable feedback. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you. Umberto P. Channel Marketing Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Great tool to keep basics under control" March 27, 2020 5.0 Great tool. It helped me in many situation to support with facts planning & decisions, while keeping the market and customers under control Pros Easy to use, well designed, with great support team, it gives you the most relevant info in a simple to handle way Cons No glitch or downside. Still a bit expensive Review Source Response from Rithum March 30, 2020 Hi Umberto, thank you for taking the time to give us a review! We're grateful for your trust in our service. We will share this with the teams to let them know to keep up the amazing work. We are here for you anytime. KG Keith G. CEO Apparel & Fashion Used the software for: 1-2 years ### "Potential Fraud" November 26, 2019 1.0 Sales team has little experience. Do not recommend for anyone. Pros Zero. The team has taken our money and not helped at all. Cons The sales team sells this software as a quick connection to many brands. However, they have a very limited number of brands and their list often indicates brands they want on the platform but don't actually sell. The product costs a lot of money and there is absolutely no value. Review Source Response from Rithum December 4, 2019 Keith, We're sorry to hear that you were not happy with your ChannelAdvisor experience. As part of our Access Services, we require all our Access ChannelAdvisor partners to undergo an integration launch process; our records show that CoEdition opted to complete this process late in its contract term and not to use our marketing services once the integration was complete and the site was ready for launch. We wish you luck and we hope that you will consider us for your future business needs. KS Karim S. Stratège de marketing numérique - Digital marketing strategist Luxury Goods & Jewelry Used the software for: 1-2 years ### "ChannelAdvisor allows for centralized marketplace and ecommerce management very well." October 10, 2018 4.0 Pros I appreciate having one dashboard connected to my shopify site (fed by magento) allowing to manage sales and returns on 12 channels (marketplaces and ecommerce platforms), and having very accurate reporting and also, the option to apply restocking fees when applicable. Cons There is no mobile app available which would make management a lot easier for weekends and evenings. Review Source JB Jacob B. CEO Retail Used the software for: 2+ years ### "Get your products listed everywhere!" April 17, 2017 4.0 ChannelAdvisor has really helped us get our products listed everywhere around the world. We usually work with 3000-6000 SKUs and it helps us manage all of them to get our product in front of the customer. Pros Ease of getting products listed Multichannel solution Cons Customer service is lacking but improving Shopify connection isn't very good Inventory management is poor for using warehouse locations Review Source FB Frank B. CEO Machinery Used the software for: Less than 6 months ### "Worst experience ever" April 26, 2023 1.0 Worst experience of my carrer Pros The fact that they "said" you could control every online marketplaces in Channel Advisor Cons That it wasn't true. You still need to create listings individually in marketplaces to access other features. Review Source KE Kevin E. Digital Technology Manager Consumer Goods Used the software for: 1-2 years ### "Good Value for Driving Cooperative Commerce" September 25, 2019 4.0 CA has a good team of support specialists that have allowed us to optimize and expand our current use. We are looking to expand further internationally as well. Pros Easy to review listing and coverage. Provides a good service team to support requests. Cons Although they have recently added basket level measuring, the brand sell through is not as high as what we see in other affiliate programs. Hopefully it will improve. Review Source Response from Rithum September 26, 2019 Kevin, Thank you for this valuable feedback. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you. GG Gavin G. CWO Used the software for: 2+ years ### "Streamlined " April 18, 2018 5.0 Pros Ease of use, makes listing items up to marketplaces much easier and can be done in batch instead of manually Cons Price is what I like the least about this software. You get alot for the money but it is still expensive for a software. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.