--- title: "VCA Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about VCA Software - reviews, pricing plans, popular comparisons to other Insurance products and more." source_url: "https://www.capterra.com/p/32949/VCA-Software/" page_type: "product" language: "en" --- # VCA Software Review 2026: Features, Integrations, Pros & Cons Last updated on December 13, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) VCA Software ## What is VCA Software? With a P&C claims engine as its core, VCA Software (formerly known as Virtual Claims Adjuster) is a global SaaS platform focused on improving policyholder satisfaction and retention, while providing a next-generation ecosystem to improve intelligence and function for all stakeholders involved. The VCA platform simplifies and humanizes the claims journey – ultimately creating more customer lifetime value. ## What is VCA Software used for? [Claims Processing](https://www.capterra.com/claims-processing-software/)[Insurance](https://www.capterra.com/insurance-agency-software/) Top alternative Featured Overall rating Based on 26 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $299 Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for VCA Software?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://vcasoftware.com/&name=VCA Software) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### VCA Software 4.9 (26) VS. [4.7 (969)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) Starting Price $299 Per Month Starting Price $69 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (26) Ease Of Use 4.7 (967) Value For Money 4.8 (17) Value For Money 4.6 (689) Customer Service 4.8 (26) Customer Service 4.7 (917) ## VCA Software alternatives [4.7 (51)](https://www.capterra.com/p/10009271/Service-Center-Clearinghouse/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (213)](https://www.capterra.com/p/45512/ZirMed/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.9 (81)](https://www.capterra.com/p/166909/A1-Tracker/reviews/) Starting price $200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.9 (18)](https://www.capterra.com/p/88357/Claimable/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/32949/VCA-Software/alternatives/) ## FAQs about VCA Software Overview ### Which roles and teams benefit most from VCA Software? VCA Software is most used by claims managers, adjusters, and claims support teams who need to track cases, organize documentation, and keep workflows moving efficiently. Owners, presidents, and operations leaders rely on it for oversight, compliance, and performance visibility, while administrative staff use it to coordinate communication and daily processing tasks. Answer based on 24 reviews Overview ### What company size and specific industries is VCA Software built for? VCA Software is designed for property and casualty insurance organizations, including carriers, third-party administrators, brokers, independent adjusters, captives, and self-insured companies. It is suited to businesses in the insurance sector that manage claims processes across these related company types. Features and Usability ### What are the key features of VCA Software? VCA Software offers claims management as its core feature, along with claims tracking, claims settlement, and claims adjuster management. It also includes case management, billing and invoicing, document management, workflow automation, compliance management, reporting and statistics, and integrations such as API and third-party integrations. Getting Started and Support ### What training and onboarding options does VCA Software offer? VCA Software provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training and live online sessions support guided setup, webinars offer scheduled group learning, and documentation gives written reference material for self-paced review. Getting Started and Support ### What customer support options does VCA Software offer? VCA Software provides 24/7 live rep and chat support. Users describe the support team as friendly, helpful, and quick to respond, with several noting strong assistance from named staff and fast help when problems arise. Customers also say support feels attentive and reliable. Answer based on 7 reviews ## Features AI summary Based on 467 Insurance reviews Capterra data shows that buyers of insurance software rank the following features as their top priorities: - **Insurance Policy Management** (**57%** of reviewers rated this feature as critical) - **Policy Management** (**52%**) - **Document Management** (**54%**) VCA Software includes **Document Management**. However, it does not offer **Insurance Policy Management** or **Policy Management**. Its **Document Management** capability helps businesses store, organize, and retrieve policy-related files more efficiently, providing teams with better record control and faster access to important documentation. Accounting Integration Integrate with a third-party accounting system Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Billing & Invoicing Create, manage, and send invoices or bills to customers Case Management Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process VCA Software 27 features ### All Features - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Claims Adjuster Management: Manage insurance and claims adjuster agents - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Settlement: Process of paying the insurance sum to the policyholder - Claims Tracking: Process of tracking new and submitted claims and the status of submitted claims - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Customer Management: Store and organize information about customers and previous interactions - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - Electronic Claims: A paperless claim form that is electronically shared - Forms Management: Store, manage and track all forms in a centralized location - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Scheduling: Plan availability and assign specific time slots for tasks and resources - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.8 (17) 4.8 Based on 17 reviews ## Pricing Value for money 4.8 (17) Free Trial Basic $299.00 Per Month Value for money 4.8 (17) 4.8 Based on 17 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (26) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (26) 4.8 Based on 26 reviews ## User reviews Overall rating 4.9 Based on 26 reviews Filter by rating 5(23) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent CS Craig S. Executive Adjuster - President Insurance ### "A small firms review of VCA." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 June 6, 2023 I have been pleased with the overall experience with VCA Software. I am concerned with the pricing increasing on a regular basis, as most of my clients are looking to keep claims costs lower, which greatly affects their and my bottom line. Pros As a long time user of VCA Software, I am very familiar with the system and like that VCA is always looking for ways to improve the product. It is easy to use and track my time and expenses which is why I have stayed with VCA when I set up my own business 7 years ago. Cons I do not like the photo option for selecting photos to add to photo sheets. Many times when the photos are uploaded to the system they are not in the order they were taken which adds time to the process. If they were to stay in the order they were taken, it would make this process much easier and simpler to use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OM Otilia M. Insurance Adjuster Insurance ### "Effective to managing claims" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 8, 2019 All information about the claim is easily available . I liked the fact that it can be accessed from anywhere. \[SENSITIVE CONTENT HIDDEN\] was very helpful with using the system. Pros It was very user friendly , all the information l need is readily available . I did use all the options available as l did not need it . Cons I did not like the fact that 90 day notice is required for cancellation . Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 18, 2019 Thank you for the review, yes with our security and infrastructure in place we do require a 90 day notice period to terminate the service. We aren't like some other competitor systems that lock clients in for the entire term/ we understand that clients needs can change. We are glad you were very pleased with the system. Happy retirement! DS David S. CIO Insurance ### "VCA Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 24, 2019 Pros Ease of use, intuitiveness, fully web based solution - no software installation required, very responsive for support and modifications. Cons Would be nice if there was an Ad-Hoc reporting tool available, instead of just the standard query functions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CK Clint K. Owner Construction ### "Best Programe Out There" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 20, 2019 Awesome program. Team is wonderful to deal with. Pros VCA is easy to use. It allows us to keep organized with financials, documents, documentations, billing, and keep track of who is handling and information to send to the insurance company. Overall I cannot complain about the program. Cons The least like thing about VCA is having to learn the program. But I guess that's the problem with any program so overall I cannot complain. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RW Rhonda W. Owner Transportation/Trucking/Railroad ### "Excellent" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 4, 2019 Great user experience and customer service from staff such as \[SENSITIVE CONTENT HIDDEN\] etc Pros ease of use, canned reports, custom data query functionality Cons I have not experienced any issues relative to how we use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 14, 2019 Hi Rhonda. Thank you so much for the great review of Virtual Claims Adjuster. We're glad to see that VCA has brought you a great experience so far. SH steve H. president Insurance ### "functionality" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 29, 2018 Pros Ease of use and navigation Multitude of available functions and seamless connectivity. Awesome support team. ...thank you Cons nothing actually. Everything works well and more functions are added on a regular basis Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AC Anthony C. Claims Manager Transportation/Trucking/Railroad ### "It has been easy, thorough, friendly and transparent " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 22, 2018 This is helping to better organize, store, and administer our claims. It is great to use on a daily bases and the fact that I can customize it to meet my needs what I truly enjoy. Pros The software so-far can and will do anything we need it to as a small start up. My biggest fear in getting a more sophisticated system is that it would be too sophisticated and required too much info for our needs. Because I can customize it it adapts well to exactly the area of business I would like to use it for. Cons It looks old. To be competitive the UI needs a facelift. Other than that I can't think of any other dislikes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RP Ryan P. Claims Manager Transportation/Trucking/Railroad ### "Product exactly what I was looking for. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 12, 2017 More efficient way to track and manage claims. Pros Easy to learn how to use. I worked customer service agents and They were very thorough and patient. Worked with me until I was able to understand. They were very responsive to all my questions and concerns. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RR Robert R. Claims Manager Hospital & Health Care ### "I've used the product and have had great results with the product. " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 21, 2017 I have the ability to assist my company, site managers and customers with the use of the software. Pros Pro: I have the ability to place documents and log notes into my claim files, I can pull information up quickly to access my items Cons The system should introduce time stamping for entries. Allow user of the portal more storage to upload documents. Expanded area for questions and drop downs which can be added for the end user filling out the claim on the portal. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RP Robert P. President & Chief Compliance Officer Insurance ### "High Hopes and Expectations? Look no further!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 26, 2017 A comprehensive, competitively priced claims handling solution with a genuine, user-friendly interface that will surely make a significant difference in our productivity and competitiveness. Plus...stellar customer service from one of the customer representatives! Pros This software clearly demonstrates a fine marriage of technology and real-world claim handling requirements. It is particularly well adapted to the requirements of the Lloyds market and responds equally well to the local market. The flexibility, responsiveness and feature set attracted us but the stellar customer service really was the deciding factor for us. Cons In all fairness, we are just getting started. The few limitations encountered do not pose any real problem since these concern non-standard claims handling requirements. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/32949/VCA-Software/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [TherapyNotes, LLC vs VCA Software](https://www.capterra.com/compare/32949-118981/VCA-Software-vs-TherapyNotes-com)