# VCA Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is VCA Software the right Insurance solution for you? Explore 26 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/32949/VCA-Software/reviews --- VCA Software 4.9 (26) [View alternatives](https://www.capterra.com/p/32949/VCA-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of VCA Software Ease of use 5.0 Customer Service 4.8 ## Pros and Cons in Reviews CS Craig S Executive Adjuster - PresidentInsurance, Self-employedUsed the software for: More than 2 years. “It is easy to use and track my time and expenses which is why I have stayed with VCA when I set up my own business 7 years ago.“ June 6, 2023 ## Showing most helpful reviews Showing 1-25 of 26 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AC Anthony C. Claims Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "It has been easy, thorough, friendly and transparent " February 22, 2018 5.0 This is helping to better organize, store, and administer our claims. It is great to use on a daily bases and the fact that I can customize it to meet my needs what I truly enjoy. Pros The software so-far can and will do anything we need it to as a small start up. My biggest fear in getting a more sophisticated system is that it would be too sophisticated and required too much info for our needs. Because I can customize it it adapts well to exactly the area of business I would like to use it for. Cons It looks old. To be competitive the UI needs a facelift. Other than that I can't think of any other dislikes. Review Source OM Otilia M. Insurance Adjuster Insurance Used the software for: 2+ years ### "Effective to managing claims" March 8, 2019 5.0 All information about the claim is easily available . I liked the fact that it can be accessed from anywhere. \[SENSITIVE CONTENT HIDDEN\] was very helpful with using the system. Pros It was very user friendly , all the information l need is readily available . I did use all the options available as l did not need it . Cons I did not like the fact that 90 day notice is required for cancellation . Review Source Response from VCA Software March 18, 2019 Thank you for the review, yes with our security and infrastructure in place we do require a 90 day notice period to terminate the service. We aren't like some other competitor systems that lock clients in for the entire term/ we understand that clients needs can change. We are glad you were very pleased with the system. Happy retirement! CS Craig S. Executive Adjuster - President Insurance Used the software for: 2+ years ### "A small firms review of VCA." June 6, 2023 4.0 I have been pleased with the overall experience with VCA Software. I am concerned with the pricing increasing on a regular basis, as most of my clients are looking to keep claims costs lower, which greatly affects their and my bottom line. Pros As a long time user of VCA Software, I am very familiar with the system and like that VCA is always looking for ways to improve the product. It is easy to use and track my time and expenses which is why I have stayed with VCA when I set up my own business 7 years ago. Cons I do not like the photo option for selecting photos to add to photo sheets. Many times when the photos are uploaded to the system they are not in the order they were taken which adds time to the process. If they were to stay in the order they were taken, it would make this process much easier and simpler to use. Review Source JB Jeff B. President /COO Insurance Used the software for: 2+ years ### "The Littleton Group Claim Review" April 18, 2017 4.0 Customer Service is the best. System easy to use and easy to train new employees on. Very customizable and functional. Great value. Pros Easy to train on and very user friendly. Adjusters like it and it makes them more efficient. Has a good suite of management tools to ensure the adjusters are meeting their goals. Cons The check writing capabilities. Review Source Response from VCA Software April 19, 2017 Hi Jeff, Thanks for posting your review. We're glad to hear that VCA had been great for your firm. Although we agree check writing is a great tool, unfortunately there are simply too many variables for each clients unique needs. We believe that building a custom cheque writer tool to suit each clients individual requirements works best. TV Tina V. Assistant Insurance Used the software for: 2+ years ### "Coast Claims Service Review" October 12, 2016 5.0 Virtual Claims is a very easy program to use, Ilda Cairns is a wonderful rep to work with and is always available to problem solve whenever I or any of my staff have any questions. All of my adjusters find the program fast and simple to use and keep track of their claim in and i like the fact that it is always evolving and changing to keep up with our growing need and the changing demands from our clients. Pros That is is very user friendly, easy to train new staff on and that it is always changing and updating, and the support team are very fast to help when there is a problem. Cons some of the functions i can do in Queries are limited Review Source RR Robert R. Claims Manager Hospital & Health Care Used the software for: 2+ years ### "I've used the product and have had great results with the product. " June 21, 2017 4.0 I have the ability to assist my company, site managers and customers with the use of the software. Pros Pro: I have the ability to place documents and log notes into my claim files, I can pull information up quickly to access my items Cons The system should introduce time stamping for entries. Allow user of the portal more storage to upload documents. Expanded area for questions and drop downs which can be added for the end user filling out the claim on the portal. Review Source sH steve H. president Insurance Used the software for: 2+ years ### "functionality" October 29, 2018 5.0 Pros Ease of use and navigation Multitude of available functions and seamless connectivity. Awesome support team. ...thank you Cons nothing actually. Everything works well and more functions are added on a regular basis Review Source RW Rhonda W. Owner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Excellent" January 4, 2019 5.0 Great user experience and customer service from staff such as \[SENSITIVE CONTENT HIDDEN\] etc Pros ease of use, canned reports, custom data query functionality Cons I have not experienced any issues relative to how we use Review Source Response from VCA Software February 14, 2019 Hi Rhonda. Thank you so much for the great review of Virtual Claims Adjuster. We're glad to see that VCA has brought you a great experience so far. RE Rory E. Managing director Insurance Used the software for: 1-2 years ### "Intuitive, customisable with great customer service" October 6, 2016 5.0 Overall, we are very happy with VCA. It meets all of our needs at present and the customer service if we have any queries regarding the system is second to none. Pros Intuitive, easy-to-use Cons It is a little bit property centric rather than being designed around a casualty line of business Review Source DS David S. CIO Insurance Used the software for: 2+ years ### "VCA Review" February 24, 2019 5.0 Pros Ease of use, intuitiveness, fully web based solution - no software installation required, very responsive for support and modifications. Cons Would be nice if there was an Ad-Hoc reporting tool available, instead of just the standard query functions. Review Source CK Clint K. Owner Construction Used the software for: Less than 6 months ### "Best Programe Out There" February 20, 2019 5.0 Awesome program. Team is wonderful to deal with. Pros VCA is easy to use. It allows us to keep organized with financials, documents, documentations, billing, and keep track of who is handling and information to send to the insurance company. Overall I cannot complain about the program. Cons The least like thing about VCA is having to learn the program. But I guess that's the problem with any program so overall I cannot complain. Review Source RH Rachel H. Claims Coordinator Used the software for: ### "VCA - Five Stars" January 26, 2015 5.0 We chose VCA several years ago because of its flexibility to meet our clients' varied, specific needs for communications, financials and reporting. VCA was able to craft to those needs without forgoing any of the larger, broad based 'out of the box' applications the product provides. In short, VCA gave us and by extension, our clients, the best of both worlds. The software is intuitive and delivers essential real time information to our clients when they need it. Concurrent with VCA's technical acumen is the professional and courteous demeanor of its people. The staff responds to the smallest query and largest project with equal cordiality and professionalism. Our partnership with VCA has been critical to our providing first class service and results to our clients. Review Source RP Robert P. President & Chief Compliance Officer Insurance Used the software for: Less than 6 months ### "High Hopes and Expectations? Look no further!" May 26, 2017 5.0 A comprehensive, competitively priced claims handling solution with a genuine, user-friendly interface that will surely make a significant difference in our productivity and competitiveness. Plus...stellar customer service from one of the customer representatives! Pros This software clearly demonstrates a fine marriage of technology and real-world claim handling requirements. It is particularly well adapted to the requirements of the Lloyds market and responds equally well to the local market. The flexibility, responsiveness and feature set attracted us but the stellar customer service really was the deciding factor for us. Cons In all fairness, we are just getting started. The few limitations encountered do not pose any real problem since these concern non-standard claims handling requirements. Review Source JP Julie P. Claims Assistant Used the software for: ### "VCA - Can't live without it!" January 22, 2015 5.0 I have been using this software for a many years and in that time it has made my job much easier to do. It has been specifically designed for the insurance industry, and as time goes on, new features are added. It is safe, secure and easy to use. This software will benefit your company in many ways. Many insurers are choosing to go paperless and VCA is an excellent tool for this. The customer support is friendly and helpful and always just a click away. If you're looking for new software, VCA is in my opinion the best on the market! Review Source Response from VCA Software January 22, 2015 Glad to hear the software is a great fit. We just launched our latest tools if you would like assistance with anything give us a call! RP Ryan P. Claims Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Product exactly what I was looking for. " July 12, 2017 5.0 More efficient way to track and manage claims. Pros Easy to learn how to use. I worked customer service agents and They were very thorough and patient. Worked with me until I was able to understand. They were very responsive to all my questions and concerns. Review Source LW Les W. COO Used the software for: ### "A Real Partner. Professional, Innovative, and Responsive. I highly recommend!" November 18, 2015 5.0 We moved from another cloud based CMS. VCA really helped us solve some unique problems. This effort required really listening to our needs and being there for us as we confronted problems. Much of our focus is the E & S Market and the Lloyd's market. VCA project leaders and developers tailored specific solutions to position our company for success. A real partner. I highly recommend VCA. No matter the requirement they will find a way to meet your needs. Their day to day service is responsive. All around a first class organization. Ask for Christine. Review Source DR Derrick R. Director of Risk Management/Claims Used the software for: ### "VCA has allowed our company to become more efficient in our workflows!" October 7, 2015 5.0 VCA has been a tremendous partner as we have solved our claims management problem and allowed us to begin entertaining expanding our TPA claims service to the transportation industry. The customer service has been outstanding, especially Ilda Cairns, who has been there every step of the way for us and has been there for every question we have had. All in all we are very pleased with VCA and would highly recommend them to others. Review Source Response from VCA Software October 7, 2015 We are glad to hear that the software has allowed you to expand your business we wish you much continued success! DD David D. President/Owner Used the software for: ### "VCA Management" January 26, 2015 5.0 Having been in the insurance industry for 23 years, during a period of technological change, I have been exposed to many different electronic file management systems. VCA is by far the best. It is easy to learn, intuitive to understand and would allow an office to go totally paperless. As the owner of my adjusting firm I love the administrative reports that allow me to zero in on any aspect of my business. VCA is much more than a file management system, it is an adjusting company management system. Review Source MD Mark D. Owner Insurance Used the software for: Less than 6 months ### "Great product and service" November 14, 2016 5.0 Product is perfect for claims adjusting. Some minor personal preferences I would change, but overall no problems. Cost is reasonable and customer service/technical support are excellent, especially my claims management specialist Suzanne Kehren. Review Source DL David L. President/Owner Used the software for: ### "User friendly, dependable, and professional built with Insurance Professional in mind." March 17, 2016 5.0 Cons - as an seasoned (25 years) adjuster handling specialty claims - we find that system is more geared for property and CAT type loses. We utilize the VCA system to handled Boiler Machinery (Equipment Breakdown) type claims. We have adapted to the system. The sales team did an outstanding job explaining to a skeptic such as myself the value of the system. They were absolutely correct. We love the system and I am sure we can work with the sales team on any issues we make encounter. Review Source MC Michael C. Used the software for: ### "Exceeding Customer Service Expectations " October 5, 2016 5.0 The support and customer service provided by Christine Picano has a new standard. Christine and all VCA employees I have had the opportunity to work with have all been the best help and make you feel as you are the only customer they have. I have and will continue to recommend this company and product to others in the industry. Review Source JF Jim F. Used the software for: ### "Wish I Could Offer 10 Stars" October 4, 2016 5.0 For a small company such as ours, saving time; but, also providing a prompt and professional service to our clients is of paramount importance. That is exactly what VCA provides us and, as a result, that is what we can offer our clients. Review Source RT Randy T. Owner / Manager Used the software for: ### "New user - started using the software to manage various claims with multiple Adjusters" May 17, 2016 5.0 Easy to set up claims and keep track of them. Also easy to use for timelines, reminders, storing data, and invoicing. The account representative, Suzanne Kehren, is very helpful and knowledgeable about the software and the services. Review Source CH Clive H. Managing Director Used the software for: ### "VCA is my business" October 2, 2015 5.0 VCA is an important part of our business and specifically designed for the insurance industry. Giving us the ability to provide a reliable cost effective service to our clients. Review Source SF Sarah F. Manager Used the software for: ### "Excellent" January 26, 2015 5.0 Our business is organized, efficient and is user friendly for all our employees. The VCA Support is quick and right there for any issues that need immediate attention. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.