--- title: "VCA Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about VCA Software - reviews, pricing plans, popular comparisons to other Insurance products and more." source_url: "https://www.capterra.com/p/32949/VCA-Software/" page_type: "product" language: "en" publication_date: "2026-11-06" --- # VCA Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 6, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) VCA Software ## What is VCA Software? With a P&C claims engine as its core, VCA Software (formerly known as Virtual Claims Adjuster) is a global SaaS platform focused on improving policyholder satisfaction and retention, while providing a next-generation ecosystem to improve intelligence and function for all stakeholders involved. The VCA platform simplifies and humanizes the claims journey – ultimately creating more customer lifetime value. ## What is VCA Software used for? [Claims Processing](https://www.capterra.com/claims-processing-software/)[Insurance](https://www.capterra.com/insurance-agency-software/) Top alternative Featured Overall rating Based on 26 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $299 Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for VCA Software?[Manage this product listing](https://www.g2.com/products/vca-software/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### VCA Software 4.9 (26) VS. [4.7 (972)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) Starting Price $299 Per Month Starting Price $69 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (26) Ease Of Use 4.7 (970) Value For Money 4.8 (17) Value For Money 4.6 (692) Customer Service 4.8 (26) Customer Service 4.7 (920) ## VCA Software alternatives [4.7 (51)](https://www.capterra.com/p/10009271/Service-Center-Clearinghouse/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (214)](https://www.capterra.com/p/45512/ZirMed/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.9 (84)](https://www.capterra.com/p/166909/A1-Tracker/reviews/) Starting price $250.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.9 (18)](https://www.capterra.com/p/88357/Claimable/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/32949/VCA-Software/alternatives/) ## FAQs about VCA Software Overview ### Which roles and teams benefit most from VCA Software? VCA Software is most used by claims managers, insurance adjusters, and claims coordinators who track cases, organize documentation, and manage claim activity. Agency owners, presidents, and operational executives use it to oversee claims operations, monitor workloads, support compliance, and maintain visibility into business performance and service delivery. Answer based on 24 reviews Overview ### What company size and specific industries is VCA Software built for? VCA Software is designed for property and casualty insurance organizations, including carriers, third-party administrators, brokers, independent adjusters, captives, and self-insured companies. It is built for businesses operating in claims management across insurance services, rather than for a specific employee size tier. Features and Usability ### What are the key features of VCA Software? VCA Software includes claims management and real-time claim tracking as core features, along with claims settlement, claims adjuster management, and claims tracking. It also offers case management, workflow management, document management, billing and invoicing, reporting and statistics, alerts and notifications, and third-party integrations for claims operations. Getting Started and Support ### What training and onboarding options does VCA Software offer? VCA Software provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow guided remote setup, webinars cover feature overviews, and documentation offers written reference for self-paced learning. Getting Started and Support ### What customer support options does VCA Software offer? VCA Software provides 24/7 live rep support and chat. Users describe the support team as friendly, helpful, and quick to respond, with several noting strong service during questions, troubleshooting, and onboarding. Support is often cited as a key reason for continued use. Answer based on 7 reviews ## Features AI summary Based on 470 Insurance reviews According to Capterra reviewers, these are the features buyers prioritize most when evaluating insurance software: - **Payment Processing** (**64%** of reviewers rated this feature as critical) - **Insurance Policy Management** (**56%**) - **Policy Management** (**52%**) VCA Software includes other capabilities that reviewers also consider important, particularly **Document Management** (**53%**). This feature helps teams organize policy files, store records in one place, and keep important documentation easier to access, helping businesses maintain better visibility across client and policy information. Accounting Integration Integrate with a third-party accounting system Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Billing & Invoicing Create, manage, and send invoices or bills to customers Case Management Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process VCA Software 27 features Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Create, manage, and send invoices or bills to customers Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Manage insurance and claims adjuster agents Process of submitting and following up on claims with insurance companies Process of paying the insurance sum to the policyholder Process of tracking new and submitted claims and the status of submitted claims Private online space that lets businesses securely share documents and provide information access to clients Track and manage adherence to policies for any service, product, process, or supplier Store and organize information about customers and previous interactions Import and export data to and from software applications Store, manage, and track all electronic documents in a centralized location A paperless claim form that is electronically shared Store, manage and track all forms in a centralized location Captures invoice data and maintains comprehensive records for auditing and reporting purposes Analyze and gain insights into data in real-time Receive system updates as soon as any changes are made Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Plan availability and assign specific time slots for tasks and resources Track and manage the scheduling of tasks Set up connections to third-party platforms to improve business processes Streamlining repetitive tasks and activities through automated and predefined workflows Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.8 (17) 4.8 Based on 17 reviews ## Pricing Value for money 4.8 (17) Free Trial Basic $299.00 Per Month Value for money 4.8 (17) 4.8 Based on 17 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (26) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (26) 4.8 Based on 26 reviews ## User reviews Overall rating 4.9 Based on 26 reviews Filter by rating Counts reflect reviews available in this feed. 5(23) 4(3) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer Claims Manager Used the software for: Less than 1 year ### "It has been easy, thorough, friendly and transparent " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 23, 2018 This is helping to better organize, store, and administer our claims. It is great to use on a daily bases and the fact that I can customize it to meet my needs what I truly enjoy. Pros The software so-far can and will do anything we need it to as a small start up. My biggest fear in getting a more sophisticated system is that it would be too sophisticated and required too much info for our needs. Because I can customize it it adapts well to exactly the area of business I would like to use it for. Cons It looks old. To be competitive the UI needs a facelift. Other than that I can't think of any other dislikes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Insurance Adjuster Used the software for: 3-5 years ### "Effective to managing claims" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 16, 2019 All information about the claim is easily available . I liked the fact that it can be accessed from anywhere. \[SENSITIVE CONTENT HIDDEN\] was very helpful with using the system. Pros It was very user friendly , all the information l need is readily available . I did use all the options available as l did not need it . Cons I did not like the fact that 90 day notice is required for cancellation . Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Executive Adjuster - President Used the software for: 3-5 years ### "A small firms review of VCA." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 June 9, 2023 I have been pleased with the overall experience with VCA Software. I am concerned with the pricing increasing on a regular basis, as most of my clients are looking to keep claims costs lower, which greatly affects their and my bottom line. Pros As a long time user of VCA Software, I am very familiar with the system and like that VCA is always looking for ways to improve the product. It is easy to use and track my time and expenses which is why I have stayed with VCA when I set up my own business 7 years ago. Cons I do not like the photo option for selecting photos to add to photo sheets. Many times when the photos are uploaded to the system they are not in the order they were taken which adds time to the process. If they were to stay in the order they were taken, it would make this process much easier and simpler to use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer President /COO Used the software for: 3-5 years ### "The Littleton Group Claim Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 17, 2017 Customer Service is the best. System easy to use and easy to train new employees on. Very customizable and functional. Great value. Pros Easy to train on and very user friendly. Adjusters like it and it makes them more efficient. Has a good suite of management tools to ensure the adjusters are meeting their goals. Cons The check writing capabilities. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Assistant Used the software for: 3-5 years ### "Coast Claims Service Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 17, 2017 Virtual Claims is a very easy program to use, Ilda Cairns is a wonderful rep to work with and is always available to problem solve whenever I or any of my staff have any questions. All of my adjusters find the program fast and simple to use and keep track of their claim in and i like the fact that it is always evolving and changing to keep up with our growing need and the changing demands from our clients. Pros That is is very user friendly, easy to train new staff on and that it is always changing and updating, and the support team are very fast to help when there is a problem. Cons some of the functions i can do in Queries are limited Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Claims Manager Used the software for: 3-5 years ### "I've used the product and have had great results with the product. " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 21, 2017 I have the ability to assist my company, site managers and customers with the use of the software. Pros Pro: I have the ability to place documents and log notes into my claim files, I can pull information up quickly to access my items Cons The system should introduce time stamping for entries. Allow user of the portal more storage to upload documents. Expanded area for questions and drop downs which can be added for the end user filling out the claim on the portal. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer president Used the software for: 3-5 years ### "functionality" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 1, 2018 Pros Ease of use and navigation Multitude of available functions and seamless connectivity. Awesome support team. ...thank you Cons nothing actually. Everything works well and more functions are added on a regular basis Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 1-3 years ### "Excellent" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 7, 2019 Great user experience and customer service from staff such as \[SENSITIVE CONTENT HIDDEN\] etc Pros ease of use, canned reports, custom data query functionality Cons I have not experienced any issues relative to how we use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Managing director Used the software for: 1-3 years ### "Intuitive, customisable with great customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 5, 2017 Overall, we are very happy with VCA. It meets all of our needs at present and the customer service if we have any queries regarding the system is second to none. Pros Intuitive, easy-to-use Cons It is a little bit property centric rather than being designed around a casualty line of business Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CIO Used the software for: 3-5 years ### "VCA Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 6, 2025 Pros Ease of use, intuitiveness, fully web based solution - no software installation required, very responsive for support and modifications. Cons Would be nice if there was an Ad-Hoc reporting tool available, instead of just the standard query functions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/32949/VCA-Software/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [TherapyNotes, LLC vs VCA Software](https://www.capterra.com/compare/32949-118981/VCA-Software-vs-TherapyNotes-com)