Code Evolution

Virtual Claims Adjuster

5 / 5 22 reviews

Who Uses This Software?

We support a number of industries worldwide including Independent Adjusting Firms, TPA Offices, Self Insured Corporations & more... handling all lines Property, GL, CAT, Auto, Marine, Appraisal etc.


Average Ratings

22 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $65.00/month/user
  • Pricing Details
    Cost Per Claim Option starts at 130.00 USD/mth
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Code Evolution
  • www.virtualclaimsadjuster.com
  • Founded 1994
  • Canada

About Virtual Claims Adjuster

Virtual Claims Adjuster is a web-based claims management system designed using the latest software development techniques and interface methodologies to ensure a smooth implementation into your business. As you conduct your day to day business, we work in the background, finding ways to make you more efficient and effective. Our business specialists analyze trends, maintain key industry relationships, and employ advanced techniques to evolve your toolset in a way that exceeds your business needs


Virtual Claims Adjuster Features

  • Adjustor Management
  • Case Management
  • Claim Resolution Tracking
  • Co-Pay & Deductible Tracking
  • Compliance Management
  • Customer Management
  • Electronic Claims
  • Forms Management
  • Paper-Based Claims
  • Payor Management
  • Policy Administration

Virtual Claims Adjuster Reviews Recently Reviewed!


Coast Claims Service Review

Oct 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: That is is very user friendly, easy to train new staff on and that it is always changing and updating, and the support team are very fast to help when there is a problem.

Cons: some of the functions i can do in Queries are limited

Overall: Virtual Claims is a very easy program to use, Ilda Cairns is a wonderful rep to work with and is always available to problem solve whenever I or any of my staff have any questions. All of my adjusters find the program fast and simple to use and keep track of their claim in and i like the fact that it is always evolving and changing to keep up with our growing need and the changing demands from our clients.

Recommendations to other buyers: It is a great tool for keeping my company organized and generating reports.

The Littleton Group Claim Review

Apr 18, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to train on and very user friendly. Adjusters like it and it makes them more efficient. Has a good suite of management tools to ensure the adjusters are meeting their goals.

Cons: The check writing capabilities.

Overall: Customer Service is the best. System easy to use and easy to train new employees on. Very customizable and functional. Great value.

Vendor Response

by Code Evolution on April 19, 2017

Hi Jeff,
Thanks for posting your review. We're glad to hear that VCA had been great for your firm.
Although we agree check writing is a great tool, unfortunately there are simply too many variables for each clients unique needs. We believe that building a custom cheque writer tool to suit each clients individual requirements works best.

I had used this software before at a previous employer it was an easy choice to stay with VCA.

May 30, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It collects my time in an easy to review format that my clients want. As a business owner the software provides me with a constant and up to date review of my accounts receivables without having to pay for an accounting program.

Cons: Although VCA is constantly looking to improve the software, I think that in my mind, there are too many changes. It is a good program and there does not need to be many changes in my opinion.

Overall: It provides me with an easy to use claims management system for my small business.

I've used the product and have had great results with the product.

Jun 21, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Pro: I have the ability to place documents and log notes into my claim files, I can pull information up quickly to access my items

Cons: The system should introduce time stamping for entries. Allow user of the portal more storage to upload documents. Expanded area for questions and drop downs which can be added for the end user filling out the claim on the portal.

Overall: I have the ability to assist my company, site managers and customers with the use of the software.

Intuitive, customisable with great customer service

Oct 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Intuitive, easy-to-use

Cons: It is a little bit property centric rather than being designed around a casualty line of business

Overall: Overall, we are very happy with VCA. It meets all of our needs at present and the customer service if we have any queries regarding the system is second to none.

Recommendations to other buyers: I would like to see it more customisable for casualty claims, where the claimant is 1/3 party rather than the insured.

It has been easy, thorough, friendly and transparent

Feb 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software so-far can and will do anything we need it to as a small start up. My biggest fear in getting a more sophisticated system is that it would be too sophisticated and required too much info for our needs. Because I can customize it it adapts well to exactly the area of business I would like to use it for.

Cons: It looks old. To be competitive the UI needs a facelift. Other than that I can't think of any other dislikes.

Overall: This is helping to better organize, store, and administer our claims. It is great to use on a daily bases and the fact that I can customize it to meet my needs what I truly enjoy.

VCA and the Virtual Office

Jan 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been in the I.T. and Insurance industry for over 25 years - have even written several claims programs myself, and I can honestly say it's one of the BEST decisions we ever made. We have been using VCA since 2009 and have ALWAYS been very happy with the reliability, functionality, and fantastic support. We are now on the dedicated environment, which allows us to have the claim program highly customized. We have never experienced major downtime, only a couple of minor interruptions, over the past 6 years - which is FANTASTIC in my book. Our company operates as a "Virtual Company", which allows us to work from anywhere. With VCA, it doesn't matter what, or who's, computer I use, I can always log onto VCA and work... I would definitely recommend this product to others in the industry.

VCA - Five Stars

Jan 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We chose VCA several years ago because of its flexibility to meet our clients¿ varied, specific needs for communications, financials and reporting. VCA was able to craft to those needs without forgoing any of the larger, broad based ¿out of the box¿ applications the product provides. In short, VCA gave us and by extension, our clients, the best of both worlds. The software is intuitive and delivers essential real time information to our clients when they need it. Concurrent with VCA¿s technical acumen is the professional and courteous demeanor of its people. The staff responds to the smallest query and largest project with equal cordiality and professionalism. Our partnership with VCA has been critical to our providing first class service and results to our clients.

High Hopes and Expectations? Look no further!

May 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This software clearly demonstrates a fine marriage of technology and real-world claim handling requirements. It is particularly well adapted to the requirements of the Lloyds market and responds equally well to the local market. The flexibility, responsiveness and feature set attracted us but the stellar customer service really was the deciding factor for us.

Cons: In all fairness, we are just getting started. The few limitations encountered do not pose any real problem since these concern non-standard claims handling requirements.

Overall: A comprehensive, competitively priced claims handling solution with a genuine, user-friendly interface that will surely make a significant difference in our productivity and competitiveness.

Plus...stellar customer service from one of the customer representatives!

VCA - Can't live without it!

Jan 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using this software for a many years and in that time it has made my job much easier to do. It has been specifically designed for the insurance industry, and as time goes on, new features are added. It is safe, secure and easy to use. This software will benefit your company in many ways. Many insurers are choosing to go paperless and VCA is an excellent tool for this. The customer support is friendly and helpful and always just a click away. If you're looking for new software, VCA is in my opinion the best on the market!

Vendor Response

by Code Evolution on January 22, 2015

Glad to hear the software is a great fit. We just launched our latest tools if you would like assistance with anything give us a call!

Product exactly what I was looking for.

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to learn how to use. I worked customer service agents and They were very thorough and patient.

Worked with me until I was able to understand. They were very responsive to all my questions and concerns.

Overall: More efficient way to track and manage claims.

A Real Partner. Professional, Innovative, and Responsive. I highly recommend!

Nov 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We moved from another cloud based CMS. VCA really helped us solve some unique problems. This effort required really listening to our needs and being there for us as we confronted problems. Much of our focus is the E & S Market and the Lloyd's market. VCA project leaders and developers tailored specific solutions to position our company for success. A real partner. I highly recommend VCA. No matter the requirement they will find a way to meet your needs. Their day to day service is responsive. All around a first class organization. Ask for Christine.

VCA has allowed our company to become more efficient in our workflows!

Oct 07, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: VCA has been a tremendous partner as we have solved our claims management problem and allowed us to begin entertaining expanding our TPA claims service to the transportation industry. The customer service has been outstanding, especially Ilda Cairns, who has been there every step of the way for us and has been there for every question we have had. All in all we are very pleased with VCA and would highly recommend them to others.

Vendor Response

by Code Evolution on October 07, 2015

We are glad to hear that the software has allowed you to expand your business we wish you much continued success!

Great product and service

Nov 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Product is perfect for claims adjusting. Some minor personal preferences I would change, but overall no problems. Cost is reasonable and customer service/technical support are excellent, especially my claims management specialist Suzanne Kehren.

User friendly, dependable, and professional built with Insurance Professional in mind.

Mar 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Cons - as an seasoned (25 years) adjuster handling specialty claims - we find that system is more geared for property and CAT type loses. We utilize the VCA system to handled Boiler Machinery (Equipment Breakdown) type claims. We have adapted to the system. The sales team did an outstanding job explaining to a skeptic such as myself the value of the system. They were absolutely correct. We love the system and I am sure we can work with the sales team on any issues we make encounter.

VCA Management

Jan 26, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Having been in the insurance industry for 23 years, during a period of technological change, I have been exposed to many different electronic file management systems. VCA is by far the best. It is easy to learn, intuitive to understand and would allow an office to go totally paperless. As the owner of my adjusting firm I love the administrative reports that allow me to zero in on any aspect of my business. VCA is much more than a file management system, it is an adjusting company management system.

Exceeding Customer Service Expectations

Oct 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The support and customer service provided by Christine Picano has a new standard. Christine and all VCA employees I have had the opportunity to work with have all been the best help and make you feel as you are the only customer they have. I have and will continue to recommend this company and product to others in the industry.

Wish I Could Offer 10 Stars

Oct 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: For a small company such as ours, saving time; but, also providing a prompt and professional service to our clients is of paramount importance. That is exactly what VCA provides us and, as a result, that is what we can offer our clients.

New user - started using the software to manage various claims with multiple Adjusters

May 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to set up claims and keep track of them. Also easy to use for timelines, reminders, storing data, and invoicing. The account representative, Suzanne Kehren, is very helpful and knowledgeable about the software and the services.

VCA is my business

Oct 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: VCA is an important part of our business and specifically designed for the insurance industry. Giving us the ability to provide a reliable cost effective service to our clients.

Excellent

Jan 26, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Our business is organized, efficient and is user friendly for all our employees. The VCA Support is quick and right there for any issues that need immediate attention.

Awesome software!!!

Jul 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software is very easy to use.

Cons: I can't think of anything .

Overall: The customer service is exceptional! We never felt as if we were on our own. VCA was always there to assist whenever we did have a question but that was few and far between because the software is so easy to use.