--- title: "Avalon LIS Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Avalon LIS Software - reviews, pricing plans, popular comparisons to other Medical Lab products and more." source_url: "https://www.capterra.com/p/33053/Avalon-Laboratory-System/" page_type: "product" language: "en" publication_date: "2026-11-03" --- # Avalon LIS Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Avalon LIS ## What is Avalon LIS? Avalon LIS is a comprehensive laboratory information system designed to manage production, reporting, billing, and revenue cycle operations across clinical and specialty laboratories. It supports chemistry, hematology, toxicology, pharmacogenomics, microbiology, mycology, serology, cytology, parasitology, and esoteric testing. Streamlined workflows, secure web-based reporting, EMR interfaces, and business intelligence help laboratories improve turnaround times, efficiency, and profitability. Avalon RCM provides integrated revenue cycle management to streamline billing, improve collections, and strengthen financial performance. The Avalon Insights AI module provides clear, detailed report interpretations for patients and clinicians, including likely and alternative diagnostic considerations, suggested questions for healthcare providers, and practical lifestyle recommendations. ## What is Avalon LIS used for? [Medical Lab](https://www.capterra.com/medical-lab-software/)[Laboratory Information Systems (LIS)](https://www.capterra.com/laboratory-information-system-software/)[Laboratory Information Management System](https://www.capterra.com/laboratory-information-management-system-software/) Overall rating Based on 22 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $900 Usage Based, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Avalon LIS alternatives Highest Rated [5.0 (43)](https://www.capterra.com/p/186671/Dendi-LIS/reviews/) Starting price $2500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.3 (45)](https://www.capterra.com/p/120809/CGM-LABDAQ/reviews/) Starting price $2000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.5 (580)](https://www.capterra.com/p/148577/MasterControl/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.2 (25)](https://www.capterra.com/p/94168/LabCollector-LIMS/reviews/) Starting price $180.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/33053/Avalon-Laboratory-System/alternatives/) ## FAQs about Avalon LIS Overview ### Which roles and teams benefit most from Avalon LIS? Avalon LIS is most used by laboratory managers, directors, and supervisors who oversee specimen workflows, testing operations, and staff coordination. Medical and forensic laboratory scientists use it to manage test data and reporting, while IT leaders support system administration and integrations. Operations, client services, finance, and executive teams monitor laboratory performance, billing, and service delivery. Answer based on 22 reviews Overview ### What company size and industries is Avalon LIS built for? Avalon LIS is designed for independent clinical, toxicology, pharmacogenomic, and esoteric testing laboratories, primarily small businesses (84%) in Hospital & Health Care (37%). It also serves enterprise organizations (16%), Medical Practice providers (26%), and Health, Wellness and Fitness organizations (11%), with Medical Lab as the most common use case (40%). Answer based on 22 reviews Features and Usability ### What are the key features of Avalon LIS? Avalon LIS offers laboratory information management features including sample management, specimen management, test panels, and lab order management. It also includes quality control management, reporting and analytics, workflow management, barcode scanning, role-based permissions, audit trail, and third-party integrations for data capture and transfer. Integrations ### Which third-party tools and platforms does Avalon LIS integrate with? Avalon LIS connects natively to over 60 integrations, including Epic, DrChrono, CureMD, CareCloud, CollaborateMD, AdvancedMD Billing Services, Agilent SLIMS, and CGM eMDs. Its catalog also includes AdvancedEHR, Amazing Charts, CarePoint365, CGM DAQbilling, EHI RPM-CCM, Apex, and Avalon LIS. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does Avalon LIS offer? Avalon LIS provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars offer group learning sessions, documentation provides written reference material, and videos allow self-paced review of key steps and features. Answer based on 1 reviews Getting Started and Support ### What customer support options does Avalon LIS offer, and how do users rate the experience? Avalon LIS offers email/help desk, phone support, 24/7 live representative assistance, and chat. Users generally describe the support team as knowledgeable, courteous, and quick to resolve issues, with helpful follow-through during changes and troubleshooting. Some users note that custom programming and specialized report requests can require additional time and cost. Answer based on 10 reviews ## Features AI summary Based on 82 Medical Lab reviews Capterra data shows that buyers of Medical Lab software rank the following features as their top priorities: - **Lab Instruments Integration** (**50%** of reviewers rated this feature as critical) - **Data Import/Export** (**75%**) - **Secure Data Storage** (**80%**) Avalon LIS supports all three of the features reviewers rate most important: **Lab Instruments Integration**, **Data Import/Export**, and **Secure Data Storage**. Together, these capabilities help labs connect instruments directly to the system, move data in and out more efficiently, and keep sensitive records protected, allowing teams to improve accuracy, reduce manual work, and maintain reliable lab operations. Lab Instruments Integration 4.9 (10) 90.00% of 10 reviewers that rated this feature as important or highly important Connect with and exchange information with instruments in the laboratory that perform tests and monitoring Data Import/Export 5.0 (10) 90.00% of 10 reviewers that rated this feature as important or highly important Import and export data to and from software applications Lab Order Management 5.0 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Submit and track requests for laboratory tests Sample Management 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Manage and track the state, location and condition of materials collected for examination Document Management 4.8 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Test Panels 4.8 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Predetermined group of medical tests that help diagnose a condition Avalon LIS 55 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Barcode Recognition: The ability to identify a barcode on or within an image or packaging - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Barcoding/RFID: Identify and track items using barcode tags or RFID (radio-frequency identification) tags - Certification of Analysis: Generated authorized documentation that provides material information and results of laboratory analyses - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configurable Workflow: Configure existing workflows to meet your organization's needs - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Import/Export: Import and export data to and from software applications - Data Storage Management: Manage and store data in a database - Data Visualization: Graphical representation of data - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - EDI: Transfer of data from one computer system to another - Electronic Laboratory Notebook: Built-in Electronic Laboratory Notebook tools or integration with third-party ELN solutions - Electronic Signature: Digitally sign online documents - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Instrument Management: Store & track information about musical or laboratory instruments including their calibration history, certificates, images, and more - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Lab Instruments Integration: Connect with and exchange information with instruments in the laboratory that perform tests and monitoring - Lab Order Management: Submit and track requests for laboratory tests - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Quality Assurance: Systematic evaluation of various aspects of a project or service to prevent defects or issues - Quality Control: Ensure that quality requirements and standards are met across production processes - Quality Control Management: Track and manage all activities and tasks necessary to maintain a desired level of quality - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Sample Management: Manage and track the state, location and condition of materials collected for examination - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Specimen Management: Manage, track, and examine the material collected from individual patients - Test Panels: Predetermined group of medical tests that help diagnose a condition - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (22) 4.6 Based on 22 reviews ## Pricing Value for money 4.9 (22) Cloud Hosted Plan $900.00 Usage Based,Per Month Server Based Plan $600.00 Usage Based,Per Month Value for money 4.9 (22) 4.9 Based on 22 reviews ## Integrations [ Tebra](https://www.capterra.com/p/129169/Tebra/)[ athenaOne](https://www.capterra.com/p/98735/athenaOne/)[ ModMed](https://www.capterra.com/p/124590/EMA/)[ DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[ AdvancedEHR](https://www.capterra.com/p/114601/AdvancedEHR/)[ Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/)[ eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[ Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (22) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (22) 5.0 Based on 22 reviews ## User reviews Overall rating 4.9 Based on 22 reviews Filter by rating Counts reflect reviews available in this feed. 5(19) 4(3) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer Laboratory Director Used the software for: 3-5 years ### "New Client Integration and support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 27, 2026 Avalon has been great to work with, their customer service is great, always willing to help with new report types, integrating new clients, setting up new analyzers with LIS connections. Pros Ease of Use, Value for money, Patient Management, Customer Support and willingness to help troubleshoot any issue you may have. Cons Billing and insurance, and payment processing. To be honest we do not use these features, due to the size of our company which has pushed us to use other avenues for insurance billing and payment processing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Laboratory Manager Used the software for: 3-5 years ### "Excellent LIS Service and Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 19, 2026 Avalon LIS is a very user friendly and adaptable. The support team is extremely knowledgeable, easy to work with, and willing to troubleshoot issues as they arise. I especially appreciate their ability to listen to our concerns and work with us to find solutions that fit our workflow. Pros The support team at Avalon LIS, they are always available and extremely responsive. There have been some great updates to our LIS that have increased our production and have made reporting more efficient. Cons Honestly, there is very little I can say that I like least about working with the LIS team. They have consistently been helpful, responsive, and willing to work with us to meet the needs of our laboratory. As with any system, there are always opportunities for continued improvements and new features, but the team is receptive to feedback and does a great job helping us find solutions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Accounts Receivables Used the software for: Less than 1 year ### "Great Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 19, 2026 We are just switching over and the customer service has been great, everyone there is a big help to any of our questions. The systems seems to have everything we could ever need! Pros Easy to use and very user friendly! We are switching over from an older system and this seem to have everything. Cons Nothing yet, we have just started but not seeing anything that concerns us. We anticipate some questions or concerns as we move forward. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Director Used the software for: 1-3 years ### "Extremely Satisfied: Top-Tier Technical Support and System Performance" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 30, 2026 Very satisfied with Avalon LIM that meets our expectations and applications for either clinical testing or testing method development. Pros Avalon Laboratory System is a very professional LIM system with high performance and easy to use in our clinical testing work. The technique support team led by\[sensitive content hidden\] has been delivering highly efficient support with exceptional results, which significantly boot our overall productivity and workflow. Cons Avalon Laboratory System sometimes need to be reopened if the LIM system is in idled for a long period of time. However, it gets back to work immediately after reopening the system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CTO Used the software for: 3-5 years ### "Reliable and Easy-to-Use Laboratory System" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 28, 2026 Overall, I've had a very positive experience with Avalon Laboratory System. It has been a reliable system for managing our daily laboratory operations and helps keep everything organized and running smoothly. The software offers a wide range of features, and once you're familiar with it, it's easy to navigate and use efficiently. Like any system, there are a few areas that could be improved, such as modernizing the interface and making some workflows more streamlined. Overall, though, Avalon has been a dependable solution, and it has been an important part of our laboratory's day-to-day operations. Pros Easy to use, reliable, and efficient. It simplifies laboratory workflow, provides quick access to patient information and results, and helps improve productivity. Cons The interface could benefit from a more modern look, and a few workflows could be streamlined to reduce the number of clicks. It would also be nice to have more flexibility in the reporting and search features, along with additional customization options. Overall, these are opportunities for enhancement rather than major issues, and the system continues to perform well for our daily laboratory operations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Lab Manager Used the software for: 3-5 years ### "Lab Manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 26, 2026 I've been using Avalon for over 5 years now, and customer support has always been wonderful. I've been able to call them with an issue, and no matter which specialist answers the phone I'm able to get excellent service. \[sensitive content hidden\] in particular just helped me fix issues with a new instrument install not communicating like its predecessor. Pros Direct communication between our patient EMR and Avalon. I'm able to input a patient order, and in a few minutes be able to see the EMR order populate in the queue. Cons Pretty sure it's on our patient chart end and not Avalon's, but it would be nice in medication lists could transfer over with the EMR orders. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer president Used the software for: 3-5 years ### "easy to use " 5.0 March 7, 2018 Pros it makes it easier to interface with other lab , easy to check on patient results to look at and print it and if need faxing it is done. Cons when we enter patient and tests you have to accept it and save and print labels , then you have to go back in the same label number in order to print requisition. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Operations Director Used the software for: 1-3 years ### "Operations Director" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 25, 2025 CSS with Avalon has been a great and responsive partner. There have been no major issues to speak of. Pros Ability to customize the system to meet the needs of the Laboratory. CSS and Avalon were very flexible. Cons Some elements of setup were initially confusing but support by CSS was great and the Lab was able to work through the issues. For example: generating responses on reports with complex toxicology. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Lab Manager Used the software for: 3-5 years ### "Laboratory Manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 14, 2024 Overall, it's been a pleasure working with Avalon. The team has great turnaround time when we reach out about issues or new things we want to add to our system. Pros Avalon is solid LIS software and comparable to most. However, the CSS support team puts Avalon ahead of the rest in my book. The team goes above and beyond to make things work for us. We go through a lot of changes as an organization and CSS has been very helpful in assisting us throughout those changes. I like the fact the support team is US based and are very attentive to our needs as a customer. The team is highly knowledge and are very good at following through. \[sensitive content hidden\] are all amazing to work with. Cons The system was a bit slow before, with few glitches here and there but that's greatly improved since we've migrated to the cloud environment. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Client Services Lead Used the software for: 3-5 years ### "Avalon LIS Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 24, 2025 I have had a positive experience with Avalon and their team members. Our business needs have always been met. Pros The Avalon LIS is very user friendly. The customer service that comes along with the LIS is outstanding. Cons I wish there were more reporting features and a more indepth manual that explains every feature the LIS has to offer. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/33053/Avalon-Laboratory-System/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.