# Avalon Laboratory System Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Avalon Laboratory System Software - reviews, pricing plans, popular comparisons to other Laboratory Information Management System products and more. Source: https://www.capterra.com/p/33053/Avalon-Laboratory-System --- # Avalon Laboratory System Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Avalon Laboratory System ## What is Avalon Laboratory System? Avalon LIS is a highly sophisticated group of programs designed to manage all production and billing needs of laboratories. It can automate all areas of the laboratory, including chemistry, hematology, toxicology, pharmacogenomics, microbiology, mycology, serology, cytology and parasitology. Avalon gives the lab an intuitive workflow and rapid turnaround of lab results. Secure Web-based reporting, EMR, Billing & Business Intelligence and Artificial Intelligence modules now available. ## What is Avalon Laboratory System used for? [Medical Lab](https://www.capterra.com/medical-lab-software/)[Laboratory Information Management System](https://www.capterra.com/laboratory-information-management-system-software/)[Laboratory Information Systems (LIS)](https://www.capterra.com/laboratory-information-system-software/) Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $900 Usage Based, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Avalon Laboratory System alternatives Highest Rated [5.0 (43)](https://www.capterra.com/p/186671/Dendi-LIS/reviews/) Starting price $2500.00 Per User, Per Month [4.5 (13)](https://www.capterra.com/p/89383/Labgen-LIS/reviews/) Starting price $5000.00 Per User, Per Month [4.3 (45)](https://www.capterra.com/p/120809/CGM-LABDAQ/reviews/) Starting price $2000.00 Per User, Per Month [4.2 (24)](https://www.capterra.com/p/94168/LabCollector-LIMS/reviews/) Starting price $180.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/33053/Avalon-Laboratory-System/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Lab Instruments Integration 4.8 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Connect with and exchange information with instruments in the laboratory that perform tests and monitoring Data Import/Export 5.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Import and export data to and from software applications Lab Order Management 5.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Submit and track requests for laboratory tests Test Panels 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Predetermined group of medical tests that help diagnose a condition Workflow Management 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Activity Dashboard 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Avalon Laboratory System 50 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. The ability to identify a barcode on or within an image or packaging Scan barcodes to ensure accurate pricing and label tracking Identify and track items using barcode tags or RFID (radio-frequency identification) tags Schedule the calibration of instrumentation and maintenance requirements Private online space that lets businesses securely share documents and provide information access to clients Provides a channel for team members to share media files, communicate, and work together Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Configure existing workflows to meet your organization's needs Alter the layout and content of reports Import, collect, and capture data from multiple sources Import and export data to and from software applications Protect sensitive data for digital privacy Graphical representation of data Electronic signing method that validates the authenticity and integrity of a digital document Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Transfer of data from one computer system to another Digitally sign online documents Create and securely store digital patient records Compliant with HIPAA, which sets standards for sensitive patient data protection Store & track information about musical or laboratory instruments including their calibration history, certificates, images, and more Connect with and exchange information with instruments in the laboratory that perform tests and monitoring Submit and track requests for laboratory tests Manage and track customer orders for goods, investments, or any other purchases Online portal where patients can access information such as health records, treatment plants, etc. Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Systematic evaluation of various aspects of a project or service to prevent defects or issues Ensure that quality requirements and standards are met across production processes Track and manage all activities and tasks necessary to maintain a desired level of quality Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Manage and track the state, location and condition of materials collected for examination Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Manage, track, and examine the material collected from individual patients Predetermined group of medical tests that help diagnose a condition Checking for errors to prevent quality issues and maintain the integrity of the product/service as per set standards Set up connections to third-party platforms to improve business processes Create, design and manage workflows for repetitive tasks Features 4.6 (16) 4.6 Based on 16 reviews ## Pricing Value for money 4.8 (16) Basic $900.00 Usage Based,Per Month Cloud Hosted Plan $900.00 Per Feature,Per Month Value for money 4.8 (16) 4.8 Based on 16 reviews ## Integrations [ athenaOne](https://www.capterra.com/p/98735/athenaOne/)[ Oracle Health Ambulatory Suite](https://www.capterra.com/p/2341/Cerner-Ambulatory-EHR/)[ Amazing Charts](https://www.capterra.com/p/80992/Amazing-Charts/)[ CGM eMDs](https://www.capterra.com/p/32283/e-MDs-Chart/) ## Support, customer service and training options Customer Service 4.9 (16) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (16) 4.9 Based on 16 reviews ## User reviews Overall rating 4.8 Based on 16 reviews Filter by rating 5(13) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent DH Donald H. Operations Director Higher Education ### "Operations Director" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 22, 2025 CSS with Avalon has been a great and responsive partner. There have been no major issues to speak of. Pros Ability to customize the system to meet the needs of the Laboratory. CSS and Avalon were very flexible. Cons Some elements of setup were initially confusing but support by CSS was great and the Lab was able to work through the issues. For example: generating responses on reports with complex toxicology. Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) [Orchard Software](https://www.capterra.com/p/2638/Laboratory-Information-Systems/) Reasons for choosing Avalon Laboratory System Pricing and adaptability. Customer Support Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HW Haleigh W. Client Services Lead Mental Health Care ### "Avalon LIS Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 23, 2025 I have had a positive experience with Avalon and their team members. Our business needs have always been met. Pros The Avalon LIS is very user friendly. The customer service that comes along with the LIS is outstanding. Cons I wish there were more reporting features and a more indepth manual that explains every feature the LIS has to offer. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BM Brian M. Forensic Scientist III Law Enforcement ### "Avalon Survey from Sufffolk County Medical Examiner Office" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 3, 2025 Extremely happy. Support staff is always quick to respond and solve any issue in an extremely timely fashion. Staff is always courteous and pleasant to talk to. Pros Ease of use Quick response to any problems by Tech Support. Cons The reporting to satellite labs had a few glitches, but that has long since been resolved. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JD John D. Lab Manager Medical Practice ### "Laboratory Manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 4, 2024 Overall, it's been a pleasure working with Avalon. The team has great turnaround time when we reach out about issues or new things we want to add to our system. Pros Avalon is solid LIS software and comparable to most. However, the CSS support team puts Avalon ahead of the rest in my book. The team goes above and beyond to make things work for us. We go through a lot of changes as an organization and CSS has been very helpful in assisting us throughout those changes. I like the fact the support team is US based and are very attentive to our needs as a customer. The team is highly knowledge and are very good at following through. \[sensitive content hidden\] are all amazing to work with. Cons The system was a bit slow before, with few glitches here and there but that's greatly improved since we've migrated to the cloud environment. Alternatives considered [Orchard Software](https://www.capterra.com/p/2638/Laboratory-Information-Systems/) Reasons for choosing Avalon Laboratory System Avalon was a different price point compared to the others and as a new lab Avalon made more sense for us. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Stephanie S. Medical Laboratory Scientist Medical Practice ### "Quality Software for a Reasonable Price" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 23, 2022 Our EMR did not support an API interface for molecular data analysis, which is why we had to purchase an LIS. Pros The ease of order entry and creating patient accounts. Cons The lack of ability to customize reports/queries to be pulled. The ability to view/print all resulted orders for a patient. Reasons for choosing Avalon Laboratory System Value Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. WM Walter M. IT Director Hospital & Health Care ### "Avalon Gets The Job Done" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 21, 2022 From receiving specimens in the lab, tracking them, running them, resulting them and transmitting those results successfully to our practices; it's just what we need to get the job done. Avalon has helped us maintain and grow our patient care, as well as our business. Pros I think some of the biggest pros with this software is the ease of Order Entry/Patient Building, the simplicity of Test Building/Practice Building/Doctor Building (Configuration), the fast setup of Instrument/EMR Interfaces, and lastly, the customer service at CSS is unparalleled. The foundation of the LIS can be customized to the customers liking and you will always get an intelligent, thoughtful person on the phone to fix any issue that may arise (Not many to speak of). Cons The cons are few, especially for the price point. But I would say that a Live Pending List would be very beneficial to all Clients. Database Reports could be more presentable. Loading Time to get from the AppStream to the actual Avalon App Login Screen is a bit slow. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GO Godfrey O. Assistant CIO Higher Education ### "What a wonderful product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 8, 2022 Avalon aided us in providing faster and quality medical care to our patients thru the use of the LIS. Avalon LIS reduced clerical work, faster communication, improvement of information given to the clinicians and patients. Pros Enterprise deployment and integration were on time and within budget. Cons Avalon billing continue to advance beyond what it was when we implemented. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EW Eric W. Lab Director Hospital & Health Care ### "Lab Software that fits our business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 9, 2020 I am very happy with Avalon and their staff. They are incredibly responsive to our needs and have helped us solve some issues with 3rd party software that Avalon wasn't responsible for creating. Pros Avalon LIS is intuitive and easy to learn to use for my lab staff. We were up and running within 2 days of implementing the software. It is very easy to connect Avalon to our analyzers so that results can be easily transferred to our LIMS which saves a lot of time. Cons The standard reports are not as robust as they could be so if I want a specific report, I go through Avalon's customer service. The turnaround time is quick, but I would like to be able to run reports myself. Reasons for choosing Avalon Laboratory System Speed of implementation and responsiveness to our questions. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FB Fernando B. CEO Hospital & Health Care ### "Excellent Service!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 4, 2020 Its been a great experience and service! When we have called and requested product modifications, they have been extremely helpful and and expedited all our requests. Pros Its very user friendly, anyone can learn this software. When I began to first use it, within a few hours I was toying around with a lot of different applications on the interface. Its that easy. Cons If I could say anything that could maybe be improved is the time of services provided. For the weekends, the service is available for emergencies only. Reasons for choosing Avalon Laboratory System It was cost effective and web based, it was a no brainer. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NI Nancy I. VP Hospital & Health Care ### "Amazing support from the team behind the Avalon Laboratory System for over 9 years now!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 4, 2018 Pros The Avalon System is very user friendly. It makes our day to day operation at our lab run very smoothly. Easily integrates the different departments in our lab so that we have a very efficient operation. Avalon is also very easy to customize with regards to different users being allowed specific access to functions within their department. Very easy to view and print reports that are critical to the operation of our laboratory. Cons Customer service team are very persistent. They regularly call back to make sure any issues we have have been resolved. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/33053/Avalon-Laboratory-System/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)