# MCS Rental Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about MCS Rental Software - reviews, pricing plans, popular comparisons to other Rental products and more.

Source: https://www.capterra.com/p/33074/MCS-rm-rental-software/reviews

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# 

 MCS Rental Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

MCS Rental Software

## What is MCS Rental Software?

Providing ground-breaking rental software solutions to hire companies all over the world, whilst offering excellent customer service, MCS Rental Software is devoted to making life easier for rental businesses worldwide. Championing customer service excellence, MCS develops lasting partnerships with its customers, helping them to achieve their goals and ambitions for growth. With a strong commitment to innovation and input from its independent user group, MCS Rental Software leads the way in ren

## What is MCS Rental Software used for?

[Equipment Rental](https://www.capterra.com/equipment-rental-software/)[Asset Tracking](https://www.capterra.com/asset-tracking-software/)[Event Rental](https://www.capterra.com/event-rental-software/)

Overall rating

Based on 21 user reviews

Reviews sentiment

Positive

95%

Neutral

5%

Negative

0%

Starting price

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## MCS Rental Software alternatives

Highest Rated

[4.8 (1,125)](https://www.capterra.com/p/138689/Booqable/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.8 (993)](https://www.capterra.com/p/179296/GetMaintainx/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.8 (738)](https://www.capterra.com/p/162600/Limble-CMMS/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[4.5 (376)](https://www.capterra.com/p/80853/AssetCloud/reviews/)

Starting price

$108.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/33074/MCS-rm-rental-software/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Activity Dashboard

4.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Cost Tracking

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Process to track, record, and analyze expenses that occurred over the entire duration of a given project

Customizable Forms

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Customize contracts and forms to collect specific information

Customizable Reports

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Alter the layout and content of reports

Equipment Tracking

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Track the location of specific equipment at all times

Inventory Management

4.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Track and manage inventory levels to maintain proper supply

MCS Rental Software 97 features

Regulate who can view information within the system

Define levels of authorization for access to specific files or systems

Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.

Track outstanding invoices and the money owed from clients

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Assign assets to users, job sites, and vehicles to ensure accountability

Bundle equipment together to rapidly perform actions across multiple assets

Manage assets throughout their lifecycle to optimize profit

Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle

A record of all activities within the system, including user access, changes made, etc.

Indication whether a resource is available or protected from allocation

Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients

Scan barcodes to ensure accurate pricing and label tracking

Identify and track items using barcode tags or RFID (radio-frequency identification) tags

Create, manage, and send invoices or bills to customers

Track and manage schedules and meetings via an integrated calendar

Notifications/alerts for upcoming events or tasks

Track the status of assets and whether they're checked in or out

Manage contact details and communication with clients

Track, store, and access client contracts or licenses

Process to track, record, and analyze expenses that occurred over the entire duration of a given project

Accept and process credit card transactions

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Store and organize information about customers and previous interactions

A website or login for customers to access information

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Import and export data to and from software applications

Manage order deliveries until they are received by the customers

Track and manage the decline in value of assets and plan for improvements

Electronic signing method that validates the authenticity and integrity of a digital document

Track products that are for sale at a reduced price or part of coupon promotions

Manage sending personnel and resources to a site as needed

Plan when and how to dispose of outdated or decommissioned assets

Store, manage, and track all electronic documents in a centralized location

Store and organize documents in a centralized system

Electronically collect payments for goods or services

Digitally sign online documents

Pre-made examples and templates for emails

Track employee schedules, availability, and performance across projects and tasks

Track the location of specific equipment at all times

Management of commercial motor vehicles for work-related purposes

Specifically for mechanical devices such as vehicles, factory equipment, and tools that include ductwork

Form predictions based on past and present data/trends

System to support the positioning, navigation, and timing (PNT) measurements of an object or individual

Information, data and reports that are being tracked over time

Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards

Monitor product stock levels

Track and manage inventory levels to maintain proper supply

Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Manage and track all job information and associated tasks

Allows the calculation of fees for late rent payments

Identify the physical location of an individual, asset, device, etc.

Manage, maintain and track the performance of assets and equipment

Schedule predetermined or ad hoc maintenance services and labor requests

Access software remotely via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Manage and support multiple locations

Book meetings and appointments through a website or digital platform

Manage and track customer orders for goods, investments, or any other purchases

Accept, record, and reconcile financial transactions

Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements

Create, send, and track purchase orders and their statuses

Matrix barcode that stores information

Generate quotes or estimates for customers

Track/optimize rates in relation to usage

Receive data and information in real time

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Designed to support renewals for recurring customers

Timed notification for any upcoming task, deadline, appointment, or activity

Streamline, automate and manage the rental of properties, facilities, assets, or equipment

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event

See what items have been returned

Identify and assess hazards to ensure the well-being of employees, assets, and the environment

Plan availability and assign specific time slots for tasks and resources

Search and filter data across systems to locate required information by entering keywords or certain criteria

Manage and track orders being shipped to customers

Length of rental

Track the status over time for a request, process, asset, or transaction

Track and manage the scheduling of tasks

Set up connections to third-party platforms to improve business processes

Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Track the frequency of asset usage

Track the duration and expiration of warranty as well as any obligations under that warranty

Seamlessly integrates with 3rd party websites

Creating, assign, and track jobs and/or tasks for work orders

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.2 (19)

4.2

Based on 19 reviews

## Pricing

Value for money

4.1 (19)

### Starting price

Free trial  
not available

Value for money

4.1 (19)

4.1

Based on 19 reviews

## Integrations

[

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Xero](https://www.capterra.com/p/120109/Xero/)[

Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/)[

QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[

Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)[

Sage Intacct](https://www.capterra.com/p/76/Intacct/)[

Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.3 (21)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.3 (21)

4.3

Based on 21 reviews

## User reviews

Overall rating

4.5

Based on 21 reviews

Filter by rating

5(11)

4(9)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

MC

Mark C.

Retail ops manager

Logistics and Supply Chain

### "Msc rental is a must"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 19, 2025

Great. Customer service is top notch and easy to ger a hold of. Loved that they followed back up with my questions.

Pros

Its not glitchy, fully customizable and mobile friendly. Easy to use while conducting busienss on the field.

Cons

It can be expensive compared to other platforms but you do not want to skimp when it comes to your businesses productivity.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

June 10, 2025

Hi Mark, thank you for your positive review. We're delighted that MCS Rental Software provides your business with user-friendly mobile solutions. While we understand the cost may be higher, we strive to deliver top-notch functionality and support. Your feedback means a lot to us. MCS

MG

Mark G.

Director

Events Services

### "Good solid product"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

June 25, 2024

Very good on the whole with great customer support

Pros

MCS has all the tools required to help with planning, delivery, asset management, reporting and accounting making it invaluable from concept to completion.

Cons

Changing dates on existing contracts is not very straight forward

Reasons for choosing MCS Rental Software

It covered more areas of the business such as the accounting function

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

June 27, 2024

Hi Mark, thank you so much for the review. It's great to hear that MCS is helping all areas of your business and that you've had great experiences with our support team. Thank you for the feedback on changing dates on existing contracts - we will share this with our development team. MCS

NB

Nicky B.

managing director

Construction

### "Be aware there is no loyalty with MCS "

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

2/10

March 1, 2023

Pros

Easy to use, and the support team reply quick to questions but that is what you would expect from such an expensive company

Cons

Be aware we have been a customer of MCS for 4 years. They do not look after there existing customers only interested in new customers. They have increased our monthly price by 4% each year and this year increased by 10% because that is the inflation rate. its a complete scam and have no understanding of the word loyalty. Be warned.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

July 24, 2023

Thank you for your review, we are always happy to receive feedback, and we are glad that you find MCS easy to use and that you have a great rapport with our support team. They work incredibly hard to make sure they help our customers whenever it's needed. We do appreciate that inflation has been higher this year and will endeavor to help wherever we can. We are also working tirelessly to keep developing our software so that our customers get more and more value each year. We'd be delighted to spend some time with you to help you get the most out of your software package.

JM

James M.

Managing Director

Events Services

### "Since having MCS-rm, we have had the confidence we needed to grow "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 7, 2021

MCS has given our business the confidence required to be able to grow and has given our teams back valuable time to spend with our customers.

Pros

Our favourite part of MCS is the efficiency it brings to us as a business. For example, we save at least 10 minutes per contract when it comes to invoicing, as there is no need for manual processes. We can also obtain all signatures electronically so that we can close deals quicker, and there is no manual chasing required. We have also improved our efficiency when it comes to making deliveries with the Transport Mobile App. With this feature, we can make last-minute changes to jobs regardless of where the driver might be, ensuring that every delivery goes to the right place even if a change does occur, which is common in the events industry. As a business, we have loved these time savings and improved efficiencies as it means we can be more customer-focused and enhance their journey with us. We also know that all customer data is safe with the MCS Cloud, so all our previous security fears have gone away. We have an extremely positive relationship with MCS. The team is always open and honest, and the collaborative approach with which they work with their customers is brilliant, as we all learn together. The implementation process was slick, easy and very professional. It was by far the best experience I have had when implementing a new system.

Cons

We can honestly say we haven't found any bad points with MCS-rm.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

April 15, 2021

Hi James, Thank you very much for taking the time to post such a positive review. We are delighted that your experience with our product and team has been so easy and that you rate it so highly as that's what we always strive to achieve. It's also great to hear first-hand about your fantastic time savings through using MCS. Should you ever have any questions, you know where we are. The MCS Team

RD

Ruben d.

Applicatiebeheerder

Building Materials

### "Betrouwbaar systeem, wat constant blijft ontwikkelen"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

January 8, 2021

Zeer betrouwbaar pakket, wat constant blijft ontwikkelen. Soms zitten er bugs in de software maar die worden met patch fixes meestal snel opgelost. Wij lopen hier vaak tegenaan omdat we graag de nieuwste versie willen hebben, als klant kun je er ook voor kiezen om de stabielere versies te gebruiken, deze lopen dan beter. Daarnaast is de support desk zeer behulpzaam en staan de medewerkers achter de software altijd klaar om te helpen en met je mee te denken.

Pros

Ontwikkeling van functionaliteit. Zeer goede en betrouwbare support (klantenservice). Functionaliteit raakt veel vlakken op het gebied van bedrijfsvoering.

Cons

Sommige stappen binnen de software vereisen nog veel klikken. Oftewel, om sommige processen af te handelen zijn nog relatief veel handelingen nodig binnen het pakket. Module van Transport Mobiel kan nog verdere uitbereiding gebruiken.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

February 4, 2021

Beste Ruben, Bedankt voor je feedback. We waarderen onze klanten die vooroplopen! Innovatie en klantenservice hebben onze topprioriteit. We verbeteren onze software continu en geven jouw verbeterpunten door aan ons ontwikkelingsteam. MCS

JH

Jon H.

Operations Director

Maritime

### "MCS was our perfect software solution because it simplified our in-house processes."

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

October 6, 2020

We are glad that we made a move from our previous software provider to MCS, as not only is the software far more user friendly, but the customer care and professionalism of MCS is on a far higher level. We look forward to a long working relationship with all at MCS.

Pros

The MCS team are all fantastic. They have made the transition from our previous rental solution to MCS seamless. They work with the utmost professionalism and friendliness and are very approachable if we have any queries. The implementation process couldn’t have been more straightforward. The support team were absolutely brilliant, on hand to help us wherever needed, and we were able to pick up the software very quickly. Since using MCS, we have been able to save 50% of our annual expenditure and reclaim 75% of our time we used to spend on admin duties. MCS has also helped us to improve our customer service with better document control through quoting and contracts and then obtaining signatures through MCS E-Sign. Being able to acquire signatures for all our rental documents in this way means that the process is now a smooth, slick one which takes the customer from the point of order through to invoice seamlessly, saving the back-office team multiple hours per week.

Cons

None! We have not found any cons to MCS!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

October 19, 2020

Thank you for taking the time to complete a review of your experiences with MCS. It is lovely to hear that you have a good relationship with the MCS team. Customer service is a top priority for us, so we are delighted that the implementation went smoothly and our customer support team has been on hand whenever you have needed them.

JV

Jos v.

Operations Director

Oil & Energy

### "A COMPLETE, INTUITIVE AND RELIABLE SOFTWARE SOLUTION FOR OUR GLOBAL RENTAL BUSINESS"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

April 22, 2020

We know there are cheap, alternative rental software packages on the market, but these tend to be aimed at the smaller business - often falling short in functionality somewhere along the line. MCS has a lot of functionality available within it and a lot of experience in rental market, and therefore we know that we can grow with it over time. It has already improved our operational efficiency and has already shown its real value.

Pros

When we went out to look for a software solution we decided we wanted to deal with a mid-sized company which is large enough to be reliable, yet small enough to be flexible. From the first enquiry through to implementation they took the time to understand our business and assisted us in re-shaping our internal business processes, in order to simplify and optimise our processes. MCS is always on hand to support us as and when required, and it is always done within a reasonable timeframe. This includes tweaking our software to optimise it even further for our changing needs and requirements.

Cons

We only make use of approx. 60% of all software we have purchased. The main focus we have is keeping track of thousands of systems we deploy all around the world. The system is allowing this to happen really well. Any small issues that have arisen have been solved “on the fly”. Maybe WE will discover some issues in the future, but we have no worries about them being handled promptly on request.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

April 30, 2020

Hi Jos Thank you very much for taking the time to provide us with such a great review. We are delighted that you rate MCS so highly and that it is proving to be so valuable to your business. We pride ourselves on providing customer service excellence and are therefore are very pleased to hear about your extremely positive experiences with MCS and our support team. We're so pleased that you've chosen MCS-rm as your future proof system. If you ever need any help with expanding your use of MCS, you know where we are and we're always happy to help. The MCS Team

EM

Ejaz M.

Project Manager - Business Systems

Construction

### "Best fit Software for Equipment Rental Companies"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

October 5, 2019

We have been using this product from 10 years and it covers complete rental cycle plus financial integration.

Pros

\- Ease of use - Accessibility on cloud - CRM to cover rentals sales pipeline - Business intelligence

Cons

\- Integration with other ERP and cloud solutions some time take more time and require further development.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 19, 2019

Hi Ejaz, Thanks for the review! We're delighted to hear that MCS-rm is managing your complete rental operation from start to finish. Doing everything within one complete hire system can make your life much easier. Our range of software integrations to financial and ERP solutions can unlock real value for our clients. We are always working on improving our solutions and we regularly schedule new development work into our software roadmap. We look forward to another 10 years working with you! MCS

LC

Lee C.

Computer Systems Manager

### "Great to see them working so closely with customers to enhance the software."

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

0/10

January 10, 2018

Pros

The core rental functionality of MCS-rm is spot on. As well as this, the automation of invoices, statements ' remittances are particularly useful for us along with MCS Smart Alerts and scheduled reporting. We have a very good, respectful and trusting relationship with the MCS team. Our favourite part of MCS is probably its mobile capabilities. It's great to be able to work without being tied to a PC.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

January 18, 2018

Thanks for the review, Lee. It's really good to hear that you have such a great relationship with the MCS team. It's a pleasure working with you and all our other customers to help enhance MCS-rm. We're glad you like the mobile apps too. In fact, we have an exciting new mobile app we are launching next month so watch this space! Thanks again. MCS.

DB

David B.

Project & Support Manager

### "Over a decade later and we don't regret a single day with MCS."

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

December 27, 2017

If we run into any issues, there is always some kind of assistance available. Whether that's by logging a call in the MCS Customer Club for some help from the MCS Customer Services team, or by looking at self-help sheets on the MCS Knowledgebase. We're looking forward to some of the new developments to come in the software, they just keep bringing out new things that we want to use!

Pros

We have a great relationship with all the team at MCS and they've been invaluable to our business since the day we started using MCS-rm all the way back in 2004. There's really not much of the MCS-rm solution that we haven't used, and if we're not using it - chances are we fully plan to eventually.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

January 2, 2018

Hi David, It's great to hear that you are getting so much use out of the MCS-rm solution. As you know, our development team are always working hard to bring new ideas and solutions to life. Now we also have the 'MCS Collaboration' where users can put forward their own enhancement requests and vote on other ideas too. The enhancements with the most votes will then be developed which in turn helps us to shape our software to best fit your needs. MCS

KM

Kit M.

Business Strategy Manager

### "Brilliant software bringing benefits all round!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 12, 2017

Pros

From day one of using MCS-rm, we started seeing many improvements to our business processes. From the hire desk to the workshop, the MCS solution has been a blessing for all of our teams and we've not looked back since. We chose the MCS Cloud hosted solution which has not only taken the weight off our shoulders in terms of maintaining our IT systems, but is also scalable meaning it has been able to keep up with our quick expansion and growth. The MCS team have always been quick to respond and are always on hand the minute we need anything, we can't recommend them highly enough!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

October 20, 2017

Thanks for the review Kit! We're delighted to hear you're so pleased with MCS-rm and have noticed some considerable benefits in your business! We are working hard to make sure that our customer service is second to none, so it's brilliant to hear that you've had a great experience with the MCS team!

MP

Marcus P.

Managing Director

### "Used for 10 years and very satisfied. Easy to use software that simplifes our routines."

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

0/10

September 5, 2017

Pros

We get good comprehensive control over our rental machines. It's easy to use when renting your machines. The invoice management is simple and saves us a lot of time.

Cons

Many reports on our system do not work properly and therefore should be removed. It takes too long to enter your support cases using the online portal. It is easier for me to phone in and then I get an instant response.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

September 25, 2017

Hi Marcus, Thanks for your review. It's good to hear that MCS-rm is doing an excellent job for you with your rentals and we are very proud to have been your partners for such a long time. We were sorry to hear that some of your reports are not working as expected. This does not sound normal. It is likely to be caused by old MCS reports from your previous MCS software version so we have contacted you to resolve this and also to find out how this happened. Your comments on simplifying our incident logging procedures will be shared with our development team as our internal systems are being enhanced on a regular basis and we are always interested in hearing how we can improve our customer experience. You may like to know that we have just taken on an additional Swedish speaking person, Niclas, in customer services to help our growing business. MCS

DS

Dave S.

Operations Manager

### "Helpful team and really good software"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

August 16, 2017

Pros

We have saved so much time since implementing MCS-rm. Having everything consolidated onto one hire software is so beneficial for us, as nothing is lost or forgotten. The radio frequencies functionality in MCS-rm plays a vital part in the smooth running of our business too. Now everything can be included on our picking lists so that the right equipment is picked and it can be set up accordingly. All in all, MCS has transformed the way we are able to run our business.

Cons

It would be good to have some more specific developments, with the telecommunications industry in mind, made to the Workshop functionality of MCS-rm.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

August 16, 2017

Dave, Thank you very much for your review. It's good to have you on board and also to hear that our software is helping your two way radio hire business run smoothly. If you have suggestions for further software improvements for your industry, you can place your suggestions on the collaboration area of the MCS Customer Club where other MCS users can vote for it. MCS

LR

Lee R.

Company Accountant

### "Over 10 Years experience and MCS-rm is still improving."

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

0/10

August 16, 2017

Pros

MCS-rm saves time and effort to produce large quantities of transactions. I have always enjoyed a good working relationship with all the team at MCS and feel as a user we help with decision on future developments.

Cons

Although the system is fairly user friendly there probably could do with a few more controls to prevent recurring user errors.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

August 18, 2017

Hi Lee, Thank you for your review. It's brilliant to hear that MCS-rm is providing some great benefits in time and efficiency. We're always keen to hear about your ideas for future developments and you can now post these in the collaboration area of the Customer Club. There are a few things we can do to help prevent users from making errors which will prevent you from having to check for mistakes or re-hash work. We'll make sure your account manager gets in touch with you! MCS.

WT

Wilhelm T.

Manager

Machinery

### "MCS works great and is easy to use when you get to know the system. We are very satisfied."

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

2.0

2.0

Likelihood to Recommend

9/10

July 3, 2017

Pros

The user gets an good overview of the system from the start. Well functioning rental module that makes it easy for everyday business. The many add ons are great, you can make MCS the backbone of your workday if you use it the right way.

Cons

The customer support is not it's strongest part but it's getting better and better. Because of the complexity of the system some configuration takes some time to do and is not something you can do yourself.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

July 3, 2017

Wilhelm, Thank you for your review. It is fantastic to hear that you are very satisfied with our software solution. It is good that you have seen improvements in our Nordic software support too. We have, just this week, recruited an additional Swedish speaking member of staff into our customer service team so we are confident we can improve our support service even more. All the best. MCS

SB

Seth B.

### "Can't imagine where we'd be without it! "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

April 7, 2017

Pros: Ease of use at user level, quick to learn and dramatically reduces user error once familiar at the operation. Easy to see and calculate revenue and pipelines and great at tracking assets. Scalable across any size of business, single or multiple operating centers. Batch invoicing and bulk email transmission is a huge time saver and greatly pleases our accounts team. No more licking and sticking! Cons: Difficult to clear the history of expired customer contacts, site addresses and history of cross hire assets. Although has no effect on the system operation some areas can look a little congested overtime. Mobile platform not geared up for delivery of large contracts containing masses of assets and is currently inflexible to change. Approaching 10 years of operating with the system, it has made a huge improvement to the efficiency of our business operationally and financially. Tracking quotes, live hires and stock control is all in one place and at the click of a couple of buttons. I particularly like the asset barcode scanning facility, it completely removes any user input error at the picking stage. The MCS Support desk team are quick to respond to support calls and are always helpful with solutions and improvements. The custom report writing facility is a great tool but I find myself delving into more complex reports these days which needs extra support from MCS development. Currently working on email transmission of quotation documents direct form RM to speed up client communication response times. A couldn't be without software platform.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

April 12, 2017

Thank you Seth for your review. It has been really good to have you on on-board for the last 10 years and to hear how MCS-rm has helped make time savings and made your business processes efficient too. We are glad you have achieved improved accuracy using our barcode scanning facility. Thanks for your feedback on the large contracts and history. We expect to have those items covered before the end of the year. Our software is constantly evolving. We are excited to say that we are launching an online collaboration tool as part of the MCS Customer Club soon where you make your software requests and vote on other users' requests as well.

DH

Danny H.

Head of Sales & Technical Operations

Broadcast Media

### "The backbone of the business."

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

February 15, 2017

After 10 years plus of using MCS-rm it really has become the backbone of the business. Asset management, contracting & quoting is at the heart of how we use the system. The system is infinitely configurable regardless of business genre which means its suitable for any rental application. Updates are frequent and well thought out and support via the Account Managers and the Helpdesk is seamless.

Pros

An up to date snapshot of all assets, quotes and contracts all in one place, all linked back to the stock inventory.

Cons

Can be tricky to navigate some of the profiles and permissions.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

March 28, 2017

Thanks for the review Danny! We're glad to hear you're so pleased with MCS-rm. It's been a great 10+ years working with you. MCS

RA

Robert A.

Partner

### "Very user friendly with new features regularly added"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

September 13, 2016

We've used MCSrm for over 12 years. The software has made the day to day running of our business much easier. The automated transport planning means our service routes are planned for us and planned in the most efficient way. We recently took on a project cleansing our Database and the 1 on 1 support we received from MCS made the whole process much smoother. We look forward to the future enhancements to the software and many years of continued support.

Pros

Fantastic 1 on 1 support during implementation of new modules and features, making the whole process much easier.

Cons

Minor re-occurrence of bugs, however they tend to be quickly rectified in the next release. The support desk can sometimes be a little slow to respond and at times have to involve others in fixing the less straight forward problems.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

September 19, 2016

Rob, thanks for taking the time to write a software review. It's good to hear that your recent data project went well and our software is a good fit for your toilet hire business.

CW

Chris W.

IT Manager

Construction

### "User friendly, time saving software"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

June 16, 2016

MCS-rm is a great hire software solution, with the support and service offered by MCS team being exceptional. We've been using MCS for a long time now. It was an easy decision to upgrade to their latest MCS-rm software which is really user-friendly and it has saved us so much time. We have expanded our use of the system which we now rely on heavily. It's a functionally-rich and reliable application that makes it the perfect platform for our hire business to grow and service our customers effectively.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

June 16, 2016

Thanks for the review Chris. It's good to hear that you are getting real benefits since the upgrade.

DH

David H.

Managing Director

### "Easy to use software"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

0.0

0.0

Customer Service

4.0

4.0

Likelihood to Recommend

0/10

April 6, 2016

Using MCS-rm software has helped us to pool hire information from all of our depots into one centralised system. Our reports give us much more understanding of any potential problems with our contracts and invoices and allows us a good visibility of what the business is doing and achieving . Batch invoicing works really well for us too. We can review them before they are sent and we now distribute the majority of them by email or EDI which has saved us time , effort and money. Whenever we have needed to contact support , they have always been able to give us helpful advice as well as having direct access to the MCS knowledgebase which answers many of our questions. The software has changed a lot in the short time we have been using it and MCS has helped us to adapt the software to our company needs so we feel confident that we have chosen the right software partner.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

April 7, 2016

Many thanks for taking the time to write a review, David, and for your kind words. MCS

DB

David B.

Managing Director

### "MCS Hire software review"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

0.0

0.0

Customer Service

4.0

4.0

Likelihood to Recommend

0/10

January 31, 2016

I've used various hire software packages whilst working for my previous employers. When starting my own business I chose MCS because of it's ease of use, combined with scope of functionality. Initially being an MCS Insitu Unix user, we opted to migrate to the even more user friendly MCS-RM windows version, This gave us the additional windows based functionality, which in my opinion was the only significant short fall in the MCS software, We completed the migration in October 2007 and have never looked back. We now use MCS-RM in all of our mission critical processes including the MCS financials module for our Accounts, Asset Management, Sales Invoicing, Purchase / Rehire Order Processing and our most recent addition of Mobile PDA deliveries / collections. On the whole I would say that the support team are both knowledgeable and helpful, this combined with the software itself is why we, as a company are willing to recommend MCS as a good choice when selecting a hire software solution provider.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

February 2, 2016

Dave. Thank you for your kind words. We really appreciate it. It's good to hear that you've had a positive experience with MCS-rm software and have enjoyed using a wide range of the features available.

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