# MAPCON Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MAPCON the right Maintenance Management solution for you? Explore 141 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/33168/MAPCON/reviews --- MAPCON 4.2 (141) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of MAPCON Ease of use 3.8 Customer Service 4.6 ## Pros and Cons in Reviews LC Lora C HomemakerRetail, Self-employedUsed the software for: I used a free trial. “However, he ended up deciding it wasn't easy to teach with so he switched and I didn't learn much about it.“ November 24, 2021 ## Showing most helpful reviews Showing 1-25 of 141 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Manager Used the software for: ### "easy way to control your maintenance program" April 12, 2018 4.0 Pros Very good concept to manage the maintenance and remember every single thing, it help a lot with my crew Cons Price is a little high, software overall is not friendly you have to learn how to use it and inverts time Review Source JM Jennifer M. Facilities Coordinator Consumer Goods Used the software for: 2+ years ### "Hard to learn, great to use" October 25, 2016 4.0 This is a review of an older version of Mapcon (5.2). I am new to the facilities management world and part of my introduction was learning Mapcon. As I said, we have an older version which is not as user friendly as the current one. However, the people at Mapcon have been fantastic at helping me understand; Steve in particular has given me hours and hours of training, both over the phone and through a hands-on class at their office in Johnston, IA. He has a way of explaining that flicks a switch in my brain and makes everything clear. After working on and with Mapcon for a year, I am a believer. While my company is still just using a small percentage of the capabilities, I can see huge possibilities for the future. As we continue to add data and expand our usage, Mapcon will become more and more valuable in cost reduction, changing from reactive maintenance to proactive, and updating our technology. I have read reviews on CMMS systems and one constant pain point is data entry. My version of Mapcon is clunky when it comes to adding inventory; one window to create the record, another to create the image, another to seed the inventory. While entering inventory was tedious, we used that time to also reorganize and purge our parts room. Now we're proud of our clean, well-organized, easy to use parts room and corresponding Mapcon data. The techs can find what they are looking for much easier as all parts are in the computer with locations, quantities and manufacturers stock numbers. Once we add min/max numbers we will start to utilize the reporting on low inventory and not have to depend on the human factor. So while data entry was time consuming, the result is definitely worth the effort. We've also started on updating and filling in data on our equipment. By creating levels of locations we can start tracking breakdowns better and see trends before they become catastrophes. We're adding exploded views to the equipment so when a tech needs a part, he can pull up the image and find the part number, then pull up that part number and find it quickly in stock. Every step we take builds to the next, making Mapcon more and more robust and essential. My future will consist of creating and using failure codes, cycle counts and adding bar coding capabilities. Mapcon allows me to see how this all works together to benefit my team, company and the bottom line. Pros All areas work together, but you don't need to use all capabilities to get results. Cons Not user friendly Review Source Response from MAPCON Technologies November 15, 2016 Hello Jennifer, Thanks so much for the compliments! I'm really glad you were able to attend 3-day training here in Iowa, and I am glad to hear that you got something out of it, aside from looking at my handsome face for those days :) I truly enjoy doing these training classes, and I am really glad it shows. -Steve DD David D. Maintenance Manager Chemicals Used the software for: Less than 6 months ### "Good, not great" November 2, 2016 2.0 Unfortunately the PO side of MapCon is not as robust as I had hoped. If I fully understood the lack of ability for reporting options I may not have upgraded at all. At least with the old system we could create our own reports. I expected an upgrade to be not only more user friendly but also, at minimum, have the same capability of the original. The upgrade is nice but the limiting of M #'s and Assets seemed to a bit sneaky. While yes the quote mentioned numbers, the original MapCon had no such restriction and I believe that aspect should have been a talking point. As for customer service, we have have had to make multiple calls to follow up on requests. I expect better communication. We should not have to make those follow-ups to see where things are at. Pros Better interface than original Cons Not as flexible as original, limited M #'s and Assets, specialized reports have to go through MapCon not created in-house, Review Source Response from MAPCON Technologies November 17, 2016 Hi David, Thanks for taking the time to write a review. We try to make our system scalable so it will fit both large and small organizations. This is why we price our systems according to number of assets and inventory parts as well as number of concurrent users. Our user quick reporter is not available from the purchasing module currently but it will be soon. We do offer an advanced business intelligence reporting tool, but it does require a more advanced level of report writing. We are continuing to improve internal procedures to meet our clients needs. Hopefully these improvements will ensure nothing falls through the cracks.As for our customer service, we pride ourselves on our world class support and truly believe the experiences you have had were the exception, not the rule. That being said, we do appreciate your feedback and will work hard to make sure our service is always consistent. Thanks again! -Diane DW Dawn W. Maintenance System Coordinator Renewables & Environment Used the software for: 2+ years ### "STRIVING FOR EXCELLENCE" November 15, 2016 5.0 United Wisconsin Grain Producers LLC (UWGP) started using MAPCON in 2005 when production of our facility began. Since this time, MAPCON has become an important key to our day-to-day successes by providing and modifying a maintenance program that meets our ever changing needs. Using MAPCON has allowed UWGP to maximize maintenance records and store pertinent information that can be retrieved quickly. We are able to identify and stock critical parts while keeping an accurate inventory. UWGP also has a valued benefit of scheduling preventative maintenance; which reduces both downtime and maintenance costs. UWGP knows that support for MAPCON is only a call away. By utilizing all the tools available in MAPCON, UWGP has become #1 in plant up-time and #1 in low maintenance costs according to the 2013 Christianson & Associates Benchmarking Reports. UWGP employees are very proud of these accomplishments. This only proves that MAPCON is the heartbeat of the maintenance department. UWGP is always looking to achieve maximum efficiency along with increasing performance. MAPCON is growing right with us. WE ARE STRIVING FOR EXCELLENCE Pros First of all the customer service. In the beginning I called/emailed a tremendous amount. In time things came easier and I didn't have to call/email as much. Truthfully one day I got an email asking me how I was because he didn't hear from me in a while. Its nice to know they are only a phone call or email away. Mapcon always gets back to me and if they can't at that moment they always send me another email address or phone number. Its nice to know someone always has your back. Cons Not so much me as the coordinator. I am happy with the software and am always striving to know more and get better at running it. Its the ones that pay the bills and signs my check. I guess the cost is hard to swallow. Review Source Response from MAPCON Technologies January 12, 2017 Hi Dawn! We took what you said to heart and have created a LinkedIn Group specifically for MAPCON users. Here is the link: https://www.linkedin.com/groups/8578280 Thanks for the feedback, and we hope to see you posting in the group! -Heather FB Flint B. Programmer/robot tech/maintenance/IT Automotive Used the software for: 2+ years ### "Great Software and getting better." October 25, 2016 4.0 So far we have been pretty happy with this software. Support has been really helpful too. They were quick to fix a bug I found in the mobile app. I like that they seem eager to constantly improve their software too. For us our ultimate goal is to utilize the mobile app as much as possible and have a completely paperless system. For now we are still printing the PM's and entering them in manually until we can get everyone using the mobile app. Pros The mobile side of the system is what drew me in. I like the idea of being able to create work requests, work orders, complete pm's etc. all from the mobile app. I also plan to use the mobile app to help track some of our inventory in the future. I also like that the person requesting the work can get updates on its status by email. Cons For new users it can be difficult for them to understand sites and zones and just getting them started in general. Also, I would like to have more storage space for attachments. I would like to be able to have equipment manuals and even some videos for some of the assets and pm's. I have been able to somewhat work around this by using dropbox and just supplying links but that seems to be hit or miss on the mobile side. Review Source Response from MAPCON Technologies November 15, 2016 Hi Flint, Thanks so much for taking the time to leave a review. Our marketing team is actually working on creating a video explaining Sites and Zones. It will be on our website soon. We have taken your software feedback and sent it directly to our programmers for them to consider for future releases. Thanks again! -Diane PK Patrick K. Process Engineer Building Materials Used the software for: 2+ years ### "A great product with even better customer service" October 25, 2016 5.0 I have been working with Mapcon for about 4 years now and I was the one tasked with building the system from the very bottom, up. The system has its ups and downs and shortcomings like any other program (some times automatic reporting is a bit tedious); however, the ability for it to maintain records, notify affected employees, and allow our users to create and check the status of work orders and inventory is invaluable. It has saved our company both time and money, which is a must in this economy. And, if I ever experience an issue, their customer service are prompt, knowledgeable, and always easy to work with. You get a person every time and there is no hassle. Great product with even better customer service. Pros The ability to obtain reports, manage inventory, and track work requests to completion Track spending through different departments Cons Automatic reporting doesn't always send out to list Some options are hard for non computer savvy users to understand Review Source Response from MAPCON Technologies November 15, 2016 Hi Patrick, Thanks for taking the time to leave us a review! We have passed along your comments to our trainer, Steve, since he will be at your location soon for training. He will go over the reporting options with you. I¿ve been talking to you for years now and appreciate your kind words about our customer service. As you know¿call if you need us. :) -Diane ¿ TS Todd S. Systems Administrator Newspapers Used the software for: 2+ years ### "Older Version 5.1SP4" November 2, 2016 4.0 It is a good system for the price. Systems are only as good as the planning of configuration and data entry, most offer very similar features. This system will do most of what is required, however do to the age of our version, it lacks in mobility and domain integration. The newer systems offer this mobility and integration, however it parses out, and charges for, some of the modules that are all included in the older version. Regardless, costing is sensible compared to other systems and it is a company that listens and does try to build and address problems related to their customers. Pros It works for our specific needs. It is not too much and too expensive to where it is justifiable to purchase and make it work for if we put effort into making sure the data is accurate. Cons There are bugs, it does lock up and at times corrupts data. Some of the batch changes do not always works well. The mobility can be cumbersome. We know it may be due to the age of our system, which I can only speak from. Review Source Response from MAPCON Technologies November 17, 2016 Hi Todd, Thanks for sending this review. We appreciate your being a customer of ours for so long! If you ever change your mind and think you would like to upgrade, you know how to reach us! -Diane KS Ken S. Purchasing Manager Mining & Metals Used the software for: 2+ years ### "Administrator" November 2, 2016 4.0 For the most part it is working well. There are a few issues that we need to work through and are hoping that it can be used in the manner that we need. It is sometimes difficult to set up a partial inventory. I still wants to print out the entire location inventory instead of just specific locations. We also have issues with the auto re-order attaching parts to an existing requisition instead of creating a new requisition. Over all it is working well for us and is building significant history for repairs and parts. We will continue to work through these issues and hopefully we can get the results we desire. Pros Due to the repetitive nature of the software it is easier to train new employees on the basics of Mapcon. Cons We have been working on the barcode module and are finding that because of limitations we may not be able to perform all of the functions that we would like. Review Source Response from MAPCON Technologies November 15, 2016 Hi Ken, Thanks for leaving us a review. Our trainer, Steve, will be coming to do on-site training at your facility soon, and he can help you work through some of these issues. In the meantime, feel free to call us for support if needed. -Diane RO Rudolph O. Electrician and Mapcon administrator. Consumer Goods Used the software for: 2+ years ### "Mapcon 5.10" October 25, 2016 5.0 We are using Mapcon version 5.10 the oinsight version. I have seen the newer version of Mapcon and what I saw of it has most if not all of the same features as the 5.10 version. We have been using Mapcon from 1997 to present day. We use the Equipment records, Purchasing, Inventory, Work order and Preventive maintenance of the system. We have generated 262106 work orders and 98221 purchase orders. We use our Mapcon! Over the years Mapcon support team has come to our rescue many times with their remote Assist Customer to come in by wire to fix the problem or by training in person or over the phone so we could fix our own problems. When we needed features that was not part of the stock system, they would build it through there custom programing. Also the cost of this was reasonable, especially when compared to other software company's modifications or add-ons. It is my opinion that anyone that chose to use Mapcon would be happy that they did for the cost savings of the software and the support team that Mapcon offers. They are upfront with what options are available and would never leave you out in the cold. Pros Its ability to do what is needed. Cons none. Review Source PF Paula F. Maintenance Clerk Mechanical or Industrial Engineering Used the software for: 2+ years ### "Working with Mapcon" November 2, 2016 5.0 Before joining the SXP family, i had never used a CMMS program. Now, almost 6 years later, I love it. It makes my job so much easier. Entering the information into Mapcon is a time consuming task, although very user friendly, however, once it is all entered and you begin your process of work requests, work orders, reports, and especially the PM program. i could not have asked for a better system than Mapcon. Mapcon's customer service reps are spectacular as well. i used them alot in the first year & have had situations in the previous years to have to call. Never have we ending our call unsatisfied. The training that we have received from Mapcon, via computer or on site, has been great as well. Pros The fact that i can create our own reports based on the different requests from our various department heads. Cons Sometimes the inventory on hand gives me a fit and takes me a few minutes to figure out where I went wrong. LOL other than that i am really very satisfied with the program. Review Source CR Cullen R. Mapcon Administrator Oil & Energy Used the software for: 2+ years ### "Could use some work" January 28, 2019 4.0 Pros Powerful software. Has a wide range of use and really helps keep inventory manageable. Cons The software needs some work in terms of ease of use. Now that I have been using the software for 5 years it is easy for me to find what I need. However if one of my guys tries to find something, the user interface proves difficult for them. It would be nice if you could be a first time user and easily navigate the software. Review Source JV Janelle V. Purchasing / Inventory Coordinator Oil & Energy Used the software for: 2+ years ### "Purchasing / Inventory Coordinator" November 7, 2018 5.0 When I started they didn't use it for inventory even though some information was in it. Now we have all our inventory in the system we know where it is located, how many we have. It's very exciting to be able to tell they guys what they need and it's all due to this system. Pros Once you understand it, it makes sense, easy to maneuver it holds a lot of information Cons you have to remember where to go to get your information. Review Source CD Charles D. Maintenance Suppervicer Machinery Used the software for: 6-12 months ### "I am disappointed in you" October 25, 2016 2.0 Your program is way to difficult to use, it has windows that lead to no were waiting my time. Training new staff takes too long. I am switching over to Cworks Plus you should too Pros It looks good Cons It appears as if you think its ok to sell me an advertisement for a even more complicated system, instead of a system that works well and is user friendly Review Source Response from MAPCON Technologies November 15, 2016 Hello Charles, Thank you for taking the time to leave a review on your experience with MAPCON. Your input on user friendliness and training will be taken into consideration when enhancing our software and services. We are working on some training and implementation services that may have helped make your MAPCON implementation go smoother. We wish you the best in your future maintenance management endeavors. -Diane CS Charlie S. CMMS administrator Oil & Energy Used the software for: 2+ years ### "Purchasing made easy" November 2, 2016 5.0 I always use Mapcon to create purchase orders. It is easy to use and helps me keep track of costs. I also use it to keep track of inventories. The system allows me to set replenishment points and it has a feature that would automatically issue a purchase requisition when the stock hits the reorder level. Pros Ease of use Cons There are some modules that are not in the basic package Review Source EW Elias W. Lab Technician Renewables & Environment Used the software for: 1-2 years ### "Just remember, 1-800-223-4791" November 2, 2016 4.0 This program really lets us do a lot, and I feel we're barely scratching the surface with what we could be doing. It does take some getting used to. Thankfully, the customer service is excellent and great at figuring out problems. Pros Its great how you can tie everything together. From the parts in the operation, to the work that has been done on them, and how much all of it cost. Cons It takes a little bit to get used to. Also hard to remember where some stuff is that isn't used too often. Review Source PP Perry P. Owner Mechanical or Industrial Engineering Used the software for: 2+ years ### "Mapcon Online" October 27, 2016 4.0 Our experience is a work-in-progress since upgrading from an older stand alone PC version of Mapcon Lite. Investing in the online version was a good move for us. However, we have not been able to solve problems using the mobile version from an Apple ipad. I hope ease of use improvements are made to the reports feature. Pros Online version has upgrades, and Remote access. Cons Mobile functionality using an Apple Ipad. I would like to see a few more customizable features in the online version, without having to upgrade to the Pro version. Review Source Response from MAPCON Technologies November 17, 2016 Hi Perry, I will make sure to pass along your feedback to our programmers. I'm really happy to see long-time users such as yourself giving reviews. Thank you for your business! -Diane CR Cathy R. Maintence admin Automotive Used the software for: 6-12 months ### "mapcon at work" October 29, 2018 4.0 the customer service is good. when you call they will work through what the issue is that your having. or if you need coaching on the app they will show you how to do it. Pros I like that everything we need just about is located in one place. Cons the search feature does not pull up some things the first time you search for it. it does the next time. Review Source KW Kirk W. Maintenance Specialist / Coordinator Research Used the software for: 1-2 years ### "Just what we needed." October 25, 2016 5.0 Mapcon has enabled us to not only track schedule and remind us for PM's, but allows us to gain valuable metrics, concerning parts inventory, labor planning, and downtime. It is very easy to use and set up. We researched many system and "test drove" several and Mapcon won out as the clear choice. Pros Ease of use, easy setup. Support is awesome! Cons Not as customizable as we maybe would like Review Source AC Anthony C. AVP of Facilities Facilities Services Used the software for: 1-2 years ### "Survey for Mapcon" October 26, 2016 4.0 The only problem I have is with the PM part of it not going to well to set up correctly. I tried setting up PM's to have printed out monthly and quarterly, but no luck, I do not understand what I am doing wrong. Need help. Pros ease to keep track of work request, Cons PM set up and printing, inventory tracking of more items could be included with basic Mapcon Review Source DW Dustin W. Plant supervisor Oil & Energy Used the software for: 2+ years ### "My thoughts" October 25, 2016 4.0 overall this program works, it just takes time learning it as does any other program. costumer support is top notch. Pros it works. Cons takes some time to get use to. Review Source RB Ryan B. Logistcs and Asset Management Construction Used the software for: 2+ years ### "Great Facilities Maintenance " October 26, 2018 4.0 Pros Consistent customer service. The customer service delivers as well as the product. Cons Would like a rental aspect to the software. Review Source KH KIMBERLY H. MAINTENANCE / QUALITY CONTROL Machinery Used the software for: 2+ years ### "MAPCON MAINTENANCE" November 2, 2016 4.0 FOUND IT IS EASY TO USE ONCE YOU FIGURE IT OUT. I HAVE BEEN USING MAPCON A COUPLE YEARS NOW AND STILL LEARN NEW THINGS TO DO OR EASIER WAYS TO DO THEM. Review Source CM Christopher M. Owner Used the software for: Less than 6 months ### "So easy to use you will never have to call support" February 27, 2019 5.0 Pros I love how easy this is to use, at such a low monthly rate, AND what I LOVE the most about this software is the option to actually buy it. Yes no monthly charges if you love the software after you try it for free. I LOVE the fact that they have this option. I have sent many of my clients to this software lately due to that and how easy it is to use. Cons If something is not broke do not fix it. I mean from the short amount of time that I have used this software I have not come accross one thing that I could say I do not like about it. It is just outstanding. Review Source PJ Paul J. Facility Manager Education Management Used the software for: 2+ years ### "Great Product" October 25, 2016 4.0 We needed a way to track Work Orders and Preventitive Maintenance scheduling, Mapcon provided this and more. Review Source JB John B. Maintenance Supervisor Education Management Used the software for: 1-2 years ### "Our MAPCON Experience " November 2, 2016 5.0 The most functional and affordable software there is. We searched the web for something that would provide what we needed at an affordable cost. Can't say enough good about MAPCON. Pros Cost and functionality Cons A little difficult to navigate in the starting phase. Review Source Similar Products Featured ## Related categories [Preventive Maintenance](https://www.capterra.com/preventive-maintenance-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.