# Cvent OnArrival Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Cvent OnArrival the right Event Check In solution for you? Explore 18 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/33227/OnArrival/reviews --- Cvent OnArrival 4.6 (18) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 17th, 2026 # Reviews of Cvent OnArrival Ease of use 4.7 Customer Service 4.6 ## Showing most helpful reviews Showing 1-18 of 18 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kayla S. Event Manager Events Services Used the software for: 1-2 years ### "Streamlined Onsite Check‑In - Cvent" March 17, 2026 5.0 Overall, I’ve had a great experience with . It keeps our check‑in process smooth and efficient and saves our team a lot of time onsite. The only challenge is the initial setup, which isn’t always intuitive, but once you get the hang of it, the system works incredibly well. Pros I like that is very easy to use and makes attendee check‑in extremely fast. It saves a significant amount of time onsite, and the ability to print badges on demand is a huge advantage. Cons The biggest drawback is how difficult the setup can be, especially for new users. A lot of key functions are hidden within the backend, and the navigation isn’t always intuitive, which can make configuration more time‑consuming than expected. Review Source SP Sharna P. Chief Operating Officer Events Services Used the software for: 2+ years ### "Making Event Check-In Easy and Efficient" April 15, 2026 5.0 Overall, our experience with 360 has been very positive. It has helped streamline our event operations, especially during check-in, and has made the process more efficient for both our team and attendees. As we continue to use the platform, we keep discovering new features that add value, and we appreciate that Cvent consistently enhances the system with new capabilities. Pros 360 has made our event check-in process much smoother and more efficient. The platform is easy to use, and our team continues to get more value from it as we learn its features. We also appreciate that Cvent improves the system and adds new services, which helps us enhance the overall attendee experience Cons There can be a bit of a learning curve when first getting started, especially when exploring more advanced features. Some functions are not immediately intuitive, and it can take time for the team to fully understand and utilize everything the platform offers. Alternatives considered [Swoogo](https://www.capterra.com/p/161291/Swoogo/)[Whova](https://www.capterra.com/p/149712/Whova/) Reason for choosing Cvent OnArrival We chose 360 because it integrates well with the rest of the Cvent platform and provides a reliable, all-in-one solution for event check-in and attendee management. It felt like the best fit for our needs compared to other options. Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) \*\*Not Eventbrite but couln't get past this without selecting something\*\* SmartReg was a very outdated system back when we used it in 2017 and prior. Review Source Jessica B. Marketing Events Specialist Information Technology and Services Used the software for: 2+ years ### "Good Tool for Check In" August 1, 2019 3.0 Pros We use this in conjunction with Cvent as our check in process. Love the functionality of it for our printing. Cons Wish the larger OnArrival printers were more readily available. Pricing is too high for our standard events. Never sure if our stock from PC Namtag works with our printer until we have it on hand. Wish there was more knowledge about that. Review Source RB Rhea B. Director of Events Non-Profit Organization Management Used the software for: 2+ years ### "Higher price for a great product " November 28, 2025 4.0 This is actually one of the easiest parts of the meeting I produce. After using it for 5 conferences, I feel confident in OnArrival getting the job done. Pros OnArrival is a great tool for tracking attendee check-in and badge printing. It offers tons of reports and the individual session scanning works well onsite and provides accurate counts to track event no-shows. The kiosk system is very intuitive in self check in and manual “face to face” modes. Looking at peak live registration numbers over 4 iPads, registration staff were able to easily check in close to 200 attendees in under an hour. Cvent also offers lots of staffing support in the lead up and onsite to ensure a smooth rollout and use. Cons This software is quite pricey so allocate a healthy budget if you are using this system. Because badges are an essential part of our meeting security, I feel it is worth it. Alternatives considered [Cadmium](https://www.capterra.com/p/139093/CadmiumCD/) Reason for choosing Cvent OnArrival We also use the Cvent App so we bundled for a discount. Review Source VR Verified Reviewer Marketing Events Manager Computer Software Used the software for: 2+ years ### "OnArrival Premium Review" February 17, 2026 5.0 Pros OnArrival is easy to use and works seamlessly for badge printing and/ or capturing attendance for in-person events. Cons It is expensive compared to some other tools making it difficult to utilize for events with limited budget. Review Source DE DAMLA E. Senior manager Education Management Used the software for: 1-2 years ### "do recommend but consider 360 version if you have the budget" April 7, 2026 4.0 good! appreciate the support from \[sensitive content hidden\] and cvent support. \[sensitive content hidden\] were both available quickly for any support Pros Ease of check in process and badge printing, made a huge difference for tracking the arrival times and no shows. Cons as we didnt use 360 version the system got confused had a break down for sometime during the busy check in process Review Source VR Verified Reviewer Digital Projects Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Making life at onsite events easier" November 14, 2018 5.0 This software is something we only use for the largest, most complicated events we have because of the cost but it really does help modernize the onsite experience and make it more efficient. If you are using the CVENT family of event tools, it makes a lot of sense to look at all the options to use what works for your particular event. If you decide to use OnArrival with CVENT, you have your registration information integrated so you just need to determine how you want the badges to print and what options or features they include. Pros We usually manually print out, prep and organize badges and for big events it becomes a huge task that takes a lot of time and manpower. OnArrival makes the process very quick and easy by printing badges on demand and keeping track of them automatically. Badge details can be fully customized so that opens up a lot of possibilities for large events with many registration types and options that go along with them. Cons The ease of printing badges on demand also makes reprinting and wasting badges a lot easier and it leads to producing a huge amount of additional waste. Using the system means you are dependent on a networked environment and also the printing machines that can cause delays when they malfunction. Review Source Max M. Digital Projects Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Our onsite check ins have never been easier" February 22, 2017 5.0 We used to check people in with a manual paper checklist. Using OnArrival has made things more efficient and accurate since the app will tell us about any issues with registrations. It is easy for anyone to learn and use. Not much more to say about this because it just works as intended and works very well. Pros Easy to use, saves a ton of time and confusion. Cons Nothing. Review Source VR Verified Reviewer Director, Events + Marketing Education Management Used the software for: 6-12 months ### "On Arrival" September 28, 2018 4.0 Pros The software was really easy to use, integrated seamlessly with our Cvent web events, and collected onsite payment all in a one-stop-shop Cons The thing i disliked the most was that it functioned best with Cvent events - we didn't have great luck with the events side of things, which made it challenging to push for OnArrival, even though this side of the technology functioned really well. Review Source VR Verified Reviewer Interim Registrar Higher Education Used the software for: Less than 6 months ### "Too expensive for the benefits it gave us." December 29, 2017 5.0 If your event is large (> 100 attendees) I would think this would be worth it. Otherwise not. Pros The OnArrival software eases event check-in and badge printing. It does a great job at that. And it interfaces well with the underlying database in Cvent's event management system. Cons We used On Arrival once. While it was nice and slick, it was very expensive. We went back to a manual check-in procedure and that went just fine. Review Source JH Jennifer H. Event Operations Advisor Non-Profit Organization Management Used the software for: 1-2 years ### "Cvent OnArrival Easy to Learn and Implement" June 9, 2025 5.0 Great overall experience. Learned to access the software with very little prior knowledge. 1. I currently use to manage the registration process, check-in staff members and view statistics on the registration process. I am often able to determine if a second day of registration expense is required based on the data pulled from OnArrival. Pros The ability to use multiple check-in stations while continuing to access registration details in . Create specialized reports based on the type of event and information requested by stakeholders. Cons Least favorite aspect is the inability to turn off credit the event back to the contract. Review Source AE Amber E. Administrator Used the software for: 2+ years ### "OnArrival is a practical tool" July 13, 2017 5.0 Pros As a CVENT user, OnArrival is great for on site event check in and registration management. It saves a lot of time when you have a participant that did not pre-register show up... Instead of having them go through the whole registration process, you can quickly add them from your iPad and they are in the system and marked as a participant. Cons To get the full functionality of OnArrival you have to be willing to pay... My CVENT contract only includes the basic version (which is awesome... don't get me wrong) but the higher packages have session tracking, and sign in features which would be very useful with my larger event and some trainings. The high prices are hard to justify with the costs we already have from CVENT. Review Source IK Ida K. Founder and CEO Used the software for: 6-12 months ### "Great on-site attendee management tool!" March 17, 2018 5.0 Pros Love Cvent - in general - and their on-site attendee management software just makes all their management tools come together. Cons Cvent is a rather expensive event management software. I wish they would lover their pricing a touch. Review Source Response from Cvent April 6, 2018 Hi Ida, Thank you for taking the time to share your feedback. We are happy to hear you've had a positive experience using our products and love our products, in particular the on-site attendee management software. We'd like to tell you more about our Cvent loyalty program, Cvent Advocates. It's a great opportunity to network with industry peers, learn more about Cvent's products, and get industry best practices. Advocates are also rewarded along the way. To learn more and join the program, visit http://bit.ly/2H1G79j ML Maribel L. Licenciada en Turismo Higher Education Used the software for: Less than 6 months ### "Excellent option to achieve the satisfaction of organizers and attendees to the event from the first" February 27, 2019 4.0 The registration is very important because it is the first image perceived by the attendees of the event, in addition to its proper development depend on other aspects of the event. Doing it quickly and without errors is assured with On Arrival. Pros On Arrival allows the organizers of an event to save time by automating the registration, printing of credentials or identification cards and payments of those participants who had not registered in advance. It also offers the option that this process can be managed by the participant himself. Cons I think that its disadvantage is not in the system itself, but in the fact that these technological deployments are not necessary for small events, because in these cases it is easy to handle all the procedures manually, it would then represent an unnecessary cost. Review Source TS Tim S. Registration Specialist Used the software for: 2+ years ### "OnArrival has changed our smaller events for the better. " January 16, 2018 4.0 Pros This software is great for checking in and attendee tracking. We use it for our smaller annual meetings where we need to know when specific people check-in/arrive. It is able to send me an alter via text or email that lets me know that the specific person has checked-in. Great feature and helps with our guest services at the event. Cons Must be knowledgeable about the software ahead of time. Not ideal for those who are not familiar with the product. Temporary staff takes a bit of time to get used to it. But it is overall easy to use. Just harder for some older folks to grasp. Review Source AL Allison L. SMD, Events Marketing and Advertising Used the software for: 1-2 years ### "Great in person check-in" September 6, 2018 4.0 Pros Fast and easy in-person event check-in/registration. It also has the ability to link to onsite credit card processors which allow for fast transactions for event registrations, onsite donations, raffles, auctions, etc. to increase onsite fundraising. Cons I don't love that it's linked to the Cvent event registration platform as I find that platform more challenging and cumbersome to work in, but OnArrival is a simple and functional check-in system. Review Source AS Amanda S. Manager Music Used the software for: 1-2 years ### "Easy check-in process" September 20, 2018 5.0 Pros It's almost a no brainer - so simple to hand off a tablet to a volunteer, given them a 2 minute tutorial and walk away knowing they will check your attendees in quite easily. Cons I wish it linked with other event reg systems and wasn't tied solely to Cvent Review Source MQ Marilyn Q. Marketing Coordinator Medical Devices Used the software for: Less than 6 months ### "We used OnArrival on a trial basis for one of our education programs, it made registration a breeze!" June 27, 2017 5.0 Our attendees were very impressed with the ease of the registration process, since we used it on a trial basis we have gotten approval from management to purchase. Pros Everything from packaging, easy set up, and user friendly software. Attendees were impressed with how easy and fast it was to get registered and get their name badges. Review Source