--- title: "X-Cart Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is X-Cart the right Headless eCommerce solution for you? Explore 56 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/33849/X-Cart/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-01" --- X-Cart 4.4 (56) [View alternatives](https://www.capterra.com/p/33849/X-Cart/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 1st, 2026 # Reviews of X-Cart Ease of use 4.2 Customer Service 4.4 ## Pros and Cons in Reviews DH Dave H DeveloperBuilding Materials, 11 - 50 employeesUsed the software for: More than 2 years. “We’ve been working with X-Cart for over 10 years, and one of the biggest strengths has been the developer support.“ April 30, 2026 BB Bruno B Parts ManagerAutomotive, 51 - 200 employeesUsed the software for: 6-12 months. “They have majors compatibilty issues with Sema Data only 45% of the images does import correctly they've been working on solving this probleme for almost 4 months still not fixed.“ February 20, 2025 CD Colin D Marketing DirectorAutomotive, 2 - 10 employeesUsed the software for: 6-12 months. “They respond quickly and not only provide help and fixes, but they also explain issues/fixes so I can handle them in the future myself.“ September 16, 2025 CD Colin D Marketing DirectorAutomotive, 2 - 10 employeesUsed the software for: 6-12 months. “Website templates are available to get started, and your site will be deployed online quickly.“ September 16, 2025 AK Ajit K OwnerAutomotive, 11 - 50 employeesUsed the software for: 6-12 months. “The site looks professional, runs fast, and has all the features I needed for my business.“ October 9, 2025 ## Showing most helpful reviews Showing 1-25 of 56 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer V.P. Used the software for: 3-5 years ### "Highly Recommend X-Cart" June 10, 2026 5.0 We worked very closely with the X Cart team to go through involved in sometimes complicated upgrade with many customized pages that they were able to adapt and get functioning properly on our current site. Overall it was a very positive experience. Pros Out of the box it is clean and easy to use platform that is also very customizable. We have found access to the pages to be able to modify them easy and service from the xcart team is always readily available and they have been extremely accommodating throughout the entire process Cons We were previously using an older version that allowed us to host the website at a host of our choosing by upgrading we are forced to push to the site on the X card cloud which significantly increased our monthly hosting costs Review Source DH Dave H. Developer Used the software for: 3-5 years ### "Your best choice for a solid eCommerce platform" May 6, 2026 5.0 We’ve been working with X-Cart for over 10 years, and one of the biggest strengths has been the developer support. It’s consistently prompt, reliable, and highly engaged, which has allowed us to build and maintain custom functionality across multiple sites. Pros The prompt support from the customer service team. Questions are answered in ways that support all options. Cons Needs flexibility to add multiple warehouses and show inventory at each locations. A better seo offering that includes as many schema types for outputting rich snippets. Review Source R Reviewer Marketing Director Used the software for: Less than 1 year ### "Perfect platform to expand E-commerce solutions for any business" September 18, 2025 5.0 Overall, X-Cart is an excellent platform for any business that wants to expand its E-Commerce presence. Excellent support, a wide range of website templates, easy set-up, low learning curve, and plenty of native payment and checkout options make X-Cart a perfect choice for any business. Pros The X-Cart platform is very well built and incorporates many great features for brands that are starting in E-Commerce, and provides great value for a low monthly cost. Set-up is very easy, and there are many "add-ons" that can be installed if needed. Website templates are available to get started, and your site will be deployed online quickly. The learning curve is pretty small, and if there are questions, the X-Cart Support team is amazing to work with. They respond quickly and not only provide help and fixes, but they also explain issues/fixes so I can handle them in the future myself. Cons While there are options to send abandoned cart marketing emails, integrate META pixels, Google, Amazon, and eBay, it does rely on MailChimp for additional email marketing. It would be nice to have options to either send marketing communications natively or be able to use more robust email platforms. Also, being able to add products or categories to landing pages would be excellent. Review Source R Reviewer OWNER Used the software for: 1-3 years ### "Great experience!" January 30, 2025 5.0 Great! Easy to use, great support, and we are finally making money after just a little time invested in building our site out. Pros Easy to use, straight forward, and support has been great! Cons So far its been 100x better than our last ecommerce platform so i do not have a con at this moment. Review Source Matt B. Founder Used the software for: Less than 1 year ### "Ransom-ware Stay Away" January 10, 2020 1.0 Hence the title of this review They will real you in and hold you hostage as much as they can. It took over a month just to set-up a testing dev environment. Support is often clueless of issues and communication is very poor. Pros I thought based on how they market their product that we would have a solid MVP for our business. Nope. Cons Their software is NOT 100% mobile friendly as they claim. Only the front end is for shoppers and not for sellers in a multi-vendor platform like they market. They simply don’t care what you say and standard features and issues are not resolved. They respond almost every time with “ This can be fixed or improved through the bounds of custom development.” Review Source John L. Director Used the software for: 3-5 years ### "Why X-Cart?" September 26, 2019 5.0 My company needs to constantly streamline its workflows, to minimise manual input and automatically check details, such as EU VAT numbers. X-Cart v4 has suited my business well, and I will shortly be running my business on X-Cart v5. I cannot wait to start using its enhanced features. Pros X-Cart is packed full of features and its new templates offer the user a range of modern and traditional themes. In particular, X-Cart is flexible to meet my specific needs. Almost limitless changes are possible. Version 5 of X-Cart is particularly suitable for integrating into other software systems. I use the Zoho One business suite for processing my orders and inventory and the two systems integrate well. I have been using X-Cart version 4 for many years and I have been particularly impressed by its ability to be customised. Changes are relatively simple to make. There is a huge marketplace of additional modules available for X-Cart and I have made full use of these. I also decided to have X-Cart hosted by X-Cart. This was a very good decision. Previously, I was running on a dedicated server but its performance on the X-Cart virtual server was significantly faster. Furthermore, the support guys at X-Cart know what server settings will allow the site to run as fast as possible. They have also been proactive at fixing issues and offering enhancements as they arise, as part of the contract. Previously, I wasted hours with our old hosting support company and X-Cart tech support sorting out issues. The best part about the new hosting was that is far less expensive than the previous arrangement. Cons I have chosen to migrate from X-Cart v4 to v5. V5 has been designed to integrate well with other software platforms, unlike V4, which is limited. I do not regret choosing v4 some years ago, but v5 opens up a new world of possibilities. Review Source Pedro V. Senior Software Programmer Used the software for: 3-5 years ### "Good value for the money." September 13, 2019 4.0 Overall its a great product for the money. Free version if great. The business version is perfect for the money. Multivendor license is overpriced. The ultimate is crazy-expensive for what it offers. Pros Lots of bundles included that makes life easier. Themes are slick as the "Crispy" one. It's nice and easy to customize. It has lots of out of the box functionality and tons of extra free (complete) addons that suites from payment to fulfillment. A free version is definitely a great option for startups with low budget. Cons Some extra addons should be included in the business license. Look & Feel -> Custom CSS & JS (Implemented by addition of "Thema tweaker") addon does NOT work if you are linking external sources despite the fact they say it does. That is why we created our own module to do that ( Custom Header Assets ). The cache implementation they have causes lots of issues in linux servers. I would suggest to setup an option in the backend where the cache could be disabled if the site owner do not want to use the cache. Review Source R Reviewer Co-Owner Used the software for: 3-5 years ### "Great e-commerce software with constant updates and plenty of additional addons" September 16, 2019 4.0 Overall I really love the software, just trying to create work-a-rounds for the few issues we are having until something more permanent comes along; either from the developers or a better addon. Pros Has many great options like product variants and options. as well as extended functionality with available addons. Cons Connection to facebook store is very limited, only seems to export the first product variant or option in the feed file. For example we sell jewelry and we have options for ring size, metal type and sometimes a few other custom options; the feed file only shows up in facebook products with ring size and no other options available. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "One of the Best Ecommerce Platform" October 27, 2025 5.0 I had an excellent experience with X-Cart Company! They developed a fantastic eCommerce website for my online car parts business and provided their X-Payments payment gateway, which works perfectly. The entire system is smooth, secure, and very easy to use — both for me and my customers. Their website development service is top-notch. The site looks professional, runs fast, and has all the features I needed for my business. I really appreciate how dedicated and skilled their team is. The support team is also amazing — very cooperative, friendly, and always available when I need assistance. It’s easy to reach them, and they resolve any issues quickly and efficiently. I’ve been using their services for a while now, and I’m extremely satisfied with the results. I highly recommend X-Cart and their X-Payments gateway to anyone looking for a reliable and professional eCommerce solution. Pros I’m very happy with X-Cart and their excellent eCommerce store services. They built a professional online store for my car parts business that looks great, runs smoothly, and is easy to manage. I also use their X-Payments gateway, which works perfectly for secure and fast transactions. Cons Their support team is friendly and helpful, but sometimes there is a delay in getting resolutions for certain issues. However, once they respond, they always make sure the problem is fully solved. Review Source R Reviewer Business Owner Used the software for: 1-3 years ### "Reliable, User-Friendly Platform with Outstanding Support" May 28, 2025 5.0 We’ve been using X-Cart for over a year now and the experience has been exceptional. The platform is stable, scalable, and gives us the freedom to grow our business with confidence. From day-to-day operations to support queries, everything has been handled efficiently and professionally. We’re very happy with our decision to go with X-Cart and highly recommend it to other small-to-medium businesses. Pros What I like most about X-Cart is the excellent customer support. The team is prompt, professional, knowledgeable, and always friendly — it makes a huge difference when you’re managing an online store. I also appreciate how easy it is to use and customise the website to suit our specific needs. The flexibility of the platform allows us to present our brand exactly how we want. Cons There’s a bit of a learning curve when exploring some of the more advanced features, but once you’re familiar with the system, it’s smooth and reliable. Review Source R Reviewer Web Designer/Developer Used the software for: 3-5 years ### "Xcart is one of the best e-commerce software in the industry" January 3, 2020 5.0 Our website pages always rank high and achieved page 1 ranking in google in a very quick/short time since we used the SEO features of the software. This resulted to increased sales out of organic searches done by our customers. Pros It's the most user-friendly, admin-friendly as well as the most SEO-equipped software in the market for e-commerce. We used this software with ease and we were able to develop our site out of Shopsite. It is not only better than Shopsite but it is also at par with Drupal Commerce. E-commerce functionality is very secured and xcart tech support is secured as well. Technical support is great and very polite and helpful as well as quick and excellent in service. Cons The free Xcart License version has limited features (of course its understandable because it is free. The bookable module in the business license version also has limited functionalities. Review Source R Reviewer President Used the software for: 3-5 years ### "Long Time x-cart user" July 15, 2020 5.0 Everyone has been great to work with. Efficient, knowledgeable and a pleasure to work with! Our primary contact/project manager took the time to get to know our business and our site in detail which was incredibly helpful and creating our new online presence! Pros We have been using this platform for many years. This year we decided to update our site to the latest version. The migration of our images and databases was almost seamless and required very little tweaking. Cons Some of the functions on the back end are not intuitive but a quick email to the support team solved the issue everytime - quickly and efficiently. Review Source R Reviewer Web Developer Used the software for: Less than 1 year ### "Business Model- Xcart " February 18, 2020 5.0 We have set up 3 e-commerce stores on Xcart and it is very robust and dev in one can be easily carried across other. Pros \- Support service - Robustness - Speed -back end admin panel is easy to use Cons \-need some general add ons that are readily available in some other options Review Source R Reviewer Director Used the software for: 3-5 years ### "Very Adaptable" January 2, 2020 5.0 Pros Great Tech Support They can modify the software to your needs Simple to use Cons Couldn't think of any cons for our uses. Review Source R Reviewer E-commerce developer Used the software for: 3-5 years ### "Best shopping cart solution to build e-commerce websites" April 24, 2020 5.0 Pros Easy install, maintain, develop, and upgrade. Cons It requires you to be tech savvy to set up your server environment to meet all the X-Cart requirements Review Source R Reviewer Owner Used the software for: 1-3 years ### "Desirable" October 3, 2019 5.0 Have used support a few times and they seem pretty good with communication and support. I have no issues with the software Pros It's easy to use and customizable. Looks good, feels nice to use and looks great on the mobile Cons At first i thought it was resource intensive but I was wrong. No cons Review Source Sean J. owner Used the software for: 1-3 years ### "Gave me more control over every aspect of my business" September 13, 2019 4.0 I love the fact that if I need help the x-cart team will be there. Pros I like that I have a better insight into search terms and access to inventory. Cons I wish the inventory feed would include inventory data. Review Source R Reviewer owner Used the software for: Less than 1 year ### "Good all round service" July 30, 2020 5.0 Good customer service and directness and expertise as well all round when using the X-Cart team Pros The functionality and organisation of the interface and menu and good customer service Cons the problems I encounter can get me down but the solution comes and they disappear. Review Source R Reviewer Director of Corporate Marketing Used the software for: 3-5 years ### "A great solution for our company" March 5, 2025 5.0 X-Cart offers exception and prompt customer service. I never have to wait long for concise communication, and they do excellent work at a fair price. Pros It's flexible and has the ability to expand as our needs change. Whenever I have a question, they are quick to respond - whenever we have a custom project they are priced fair and excellent communicators. Cons There isn't anything we don't like - they are great on all levels. Review Source R Reviewer Parts Manager Used the software for: Less than 1 year ### "Good ecommerce platform with a wide range of auto parts brands and suppliers" February 25, 2025 4.0 Very user frendly, I would love to have more support on the mapping side but hey every store is different and I understand that. Pros Very quick live chat responce from actual human. Cons They have majors compatibilty issues with Sema Data only 45% of the images does import correctly they've been working on solving this probleme for almost 4 months still not fixed. Review Source R Reviewer Owner Used the software for: 1-3 years ### "I would recommend X-cart " January 23, 2025 5.0 Friendly and help full staff, good support from their support team via email Pros The use of the various catalogue imports and keystone integration Cons No call in phone support, would be nice to have at times but they answer their email pretty fast Review Source R Reviewer CEO Used the software for: 3-5 years ### "Best e-Commerce Shopping Cart for your money" August 25, 2020 5.0 Pros My company has used X-cart software since 2005. At the time, we knew nothing about php or smarty technology, but it was very easy to understand and modify as desired. For a small company with IT experience, we can configure and upgrade the software ourselves, without having to hire IT personnel. There is an extensive, knowledgeable forum community that readily describe and document their own experiences, problems, fixes, etc on the shopping cart. Members readily share what works, and what does not work. Often one member is able to answer the question from another member. Additionally, for companies without IT experience to do X-cart upgrades and maintenance, many companies, as well as X-cart, offer those services. X-cart provides all the functions and features needed by my company, and many features we don't need, but it is wonderful to see they keep current with the latest levels of Mysql, PHP, PCI compliant payment gateways. The few times we have needed X-cart support, they have always responded quickly and resolved the issue or answered the question. There are many e-commerce shopping cart software packages available today. Many have a 'monthly' usage charge or have a 'block box' interface, where you can not do any of your own customization if needed, and have to pay for any modifications. What I like most about X-cart is that once we purchased the license in 2005, I can use the software on my server without any additional fees. Cons We have NO Cons for X-cart - The software provides everything we need. Review Source R Reviewer President Used the software for: 3-5 years ### "X-Cart 4 Review" September 17, 2020 5.0 Since 2007 I've had nothing but positive experiences with the X-Cart staff. I recently upgraded to the newest version of X-Cart 4 and found a bug. In just a couple of days it was identified and fixed. My contact person was \[SENSITIVE CONTENT HIDDEN\] and I couldn't have asked for better customer service. This bug affected one of our custom modifications and \[SENSITIVE CONTENT HIDDEN\] was very helpful and patient, he also provided information that allowed us to tweak our custom modification so it functioned as before. Pros We've been using X-Cart 4 since 2007 and the most important features are it's stability, security, and ease of customization to suit our unique needs. In 13 years of use, our online store has never had any downtime due to an issue with the X-Cart 4 software. Most of our products are unique one of a kind individual items which require perfect inventory control. X-Cart 4 has maintained perfect in stock and out of stock records. There is nothing worse than having a good customer spend an hour deciding on an item before ordering it and then to find out it's not in stock. When this has happened it's been our own fault. The flexibility and ease of customization of X-Cart 4 has allowed us to dominate our niche market in rankings and customer satisfaction. Cons One negative for us with X-Cart 4 is that the company puts most of it's effort into the newer X-Cart 5. This may be a negative for us but it's good for most new users. X-Cart 4 is still actively maintained with regular updates which do include some new features so users like us with heavily modified X-Cart 4 installations are still taken care of. Review Source R Reviewer Web Master Used the software for: 3-5 years ### "Best Cart Software. Period." October 14, 2019 5.0 My experience with X-Cart has been great from day one. They never fail to deliver and if you have an issue they are prompt in helping you. Pros The ease of use and set up are the best qualities of X-Cart aside from they're impeccable customer service. I've been using X-Cart for almost 20 years on multiple projects and every client has liked the straight forward way they back end is laid out and how easy it is to manage they're inventory, add new items and receive and track orders after I'm out of the picture. Cons Upgrading can sometimes cause issues, which is unfortunate because they're upgrades are typically packed with new features and useful renovations. X-Cart offers to upgrade for you but it can be expensive. Through the years I have found that they will often times help you through the process for free though, which is awesome. I've never not been able to upgrade myself although I have on occasion had to ask them for help. Review Source RM Rebecca M. Vice President Used the software for: 3-5 years ### "X-Cart 4 works great!" March 13, 2020 4.0 I have tried to switch to several other cart options; such as X-cart 5, Shopify etc but always come back to X-Cart 4 because it is so customizable and does everything and more then what I need. The layout is simple and straight forward to the customer. The back end is easy to train new employees how to use. Pros X-cart is highly customizable. I have been using this software for at least 5 years and can say that I have learned a lot about how the site is coded simply by using the product. It is very easy to use and I have been extremely happy with X-cart 4. The customer service is absolutely the best. I have never had a question go unanswered and is usually answered within hours. Any programming I have asked to have done is always done quickly and completely with great communication and follow up. I can not say enough about how good the technical service department is. Cons Due to the fact that X-Cart 4 is older and not like the new layout that has become popular it can be hard to find the right module that you want. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.