# X-Cart Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is X-Cart the right eCommerce solution for you? Explore 55 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/33849/X-Cart/reviews --- X-Cart 4.4 (55) [View alternatives](https://www.capterra.com/p/33849/X-Cart/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of X-Cart Ease of use 4.2 Customer Service 4.3 ## Pros and Cons in Reviews CD Colin D Marketing DirectorAutomotive, 2 - 10 employeesUsed the software for: 6-12 months. “They respond quickly and not only provide help and fixes, but they also explain issues/fixes so I can handle them in the future myself.“ September 16, 2025 BB Bruno B Parts ManagerAutomotive, 51 - 200 employeesUsed the software for: 6-12 months. “They have majors compatibilty issues with Sema Data only 45% of the images does import correctly they've been working on solving this probleme for almost 4 months still not fixed.“ February 20, 2025 CD Colin D Marketing DirectorAutomotive, 2 - 10 employeesUsed the software for: 6-12 months. “Website templates are available to get started, and your site will be deployed online quickly.“ September 16, 2025 DH Dave H DeveloperBuilding Materials, 11 - 50 employeesUsed the software for: More than 2 years. “We’ve been working with X-Cart for over 10 years, and one of the biggest strengths has been the developer support.“ April 30, 2026 AK Ajit K OwnerAutomotive, 11 - 50 employeesUsed the software for: 6-12 months. “The site looks professional, runs fast, and has all the features I needed for my business.“ October 9, 2025 ## Showing most helpful reviews Showing 1-25 of 55 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CD Colin D. Marketing Director Automotive Used the software for: 6-12 months ### "Perfect platform to expand E-commerce solutions for any business" September 16, 2025 5.0 Overall, X-Cart is an excellent platform for any business that wants to expand its E-Commerce presence. Excellent support, a wide range of website templates, easy set-up, low learning curve, and plenty of native payment and checkout options make X-Cart a perfect choice for any business. Pros The X-Cart platform is very well built and incorporates many great features for brands that are starting in E-Commerce, and provides great value for a low monthly cost. Set-up is very easy, and there are many "add-ons" that can be installed if needed. Website templates are available to get started, and your site will be deployed online quickly. The learning curve is pretty small, and if there are questions, the X-Cart Support team is amazing to work with. They respond quickly and not only provide help and fixes, but they also explain issues/fixes so I can handle them in the future myself. Cons While there are options to send abandoned cart marketing emails, integrate META pixels, Google, Amazon, and eBay, it does rely on MailChimp for additional email marketing. It would be nice to have options to either send marketing communications natively or be able to use more robust email platforms. Also, being able to add products or categories to landing pages would be excellent. Switched from [GoDaddy POS](https://www.capterra.com/p/10021666/GoDaddy-Commerce/) We needed a more robust e-commerce platform Review Source LR Lyle R. OWNER Automotive Used the software for: 1-2 years ### "Great experience!" January 29, 2025 5.0 Great! Easy to use, great support, and we are finally making money after just a little time invested in building our site out. Pros Easy to use, straight forward, and support has been great! Cons So far its been 100x better than our last ecommerce platform so i do not have a con at this moment. Review Source DH Dave H. Developer Building Materials Used the software for: 2+ years ### "Your best choice for a solid eCommerce platform" April 30, 2026 5.0 We’ve been working with X-Cart for over 10 years, and one of the biggest strengths has been the developer support. It’s consistently prompt, reliable, and highly engaged, which has allowed us to build and maintain custom functionality across multiple sites. Pros The prompt support from the customer service team. Questions are answered in ways that support all options. Cons Needs flexibility to add multiple warehouses and show inventory at each locations. A better seo offering that includes as many schema types for outputting rich snippets. Review Source MB Matthew B. Founder Consumer Electronics Used the software for: Less than 6 months ### "Ransom-ware Stay Away" January 7, 2020 1.0 Hence the title of this review They will real you in and hold you hostage as much as they can. It took over a month just to set-up a testing dev environment. Support is often clueless of issues and communication is very poor. Pros I thought based on how they market their product that we would have a solid MVP for our business. Nope. Cons Their software is NOT 100% mobile friendly as they claim. Only the front end is for shoppers and not for sellers in a multi-vendor platform like they market. They simply don’t care what you say and standard features and issues are not resolved. They respond almost every time with “ This can be fixed or improved through the bounds of custom development.” Alternatives considered [Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[CS-Cart Store Builder](https://www.capterra.com/p/212372/CS-Cart-B2B-B2C/) Reason for choosing X-Cart We chose X-Cart based on the features they say are included on their website under pricing packages. Only to find out the things like “Advanced Blog system” couldn’t be further from the truth. You can’t even use the most popular Wordpress plugins in their theme. So no Yoast SEO, no open graph images, and the list goes on and on. Choosing X-Cart for a multi-vendor platform is the worst decision you could make. Review Source Response from Qualiteam July 30, 2020 Hello Matthew! Thanks for sharing your thoughts, we appreciate you being open with us! Please accept our apologies for not meeting your expectations. We are eager to make things work, so please do not hesitate to contact us with any questions or concerns, we are here for you 24/7. JL John L. Director Wholesale Used the software for: 2+ years ### "Why X-Cart?" September 25, 2019 5.0 My company needs to constantly streamline its workflows, to minimise manual input and automatically check details, such as EU VAT numbers. X-Cart v4 has suited my business well, and I will shortly be running my business on X-Cart v5. I cannot wait to start using its enhanced features. Pros X-Cart is packed full of features and its new templates offer the user a range of modern and traditional themes. In particular, X-Cart is flexible to meet my specific needs. Almost limitless changes are possible. Version 5 of X-Cart is particularly suitable for integrating into other software systems. I use the Zoho One business suite for processing my orders and inventory and the two systems integrate well. I have been using X-Cart version 4 for many years and I have been particularly impressed by its ability to be customised. Changes are relatively simple to make. There is a huge marketplace of additional modules available for X-Cart and I have made full use of these. I also decided to have X-Cart hosted by X-Cart. This was a very good decision. Previously, I was running on a dedicated server but its performance on the X-Cart virtual server was significantly faster. Furthermore, the support guys at X-Cart know what server settings will allow the site to run as fast as possible. They have also been proactive at fixing issues and offering enhancements as they arise, as part of the contract. Previously, I wasted hours with our old hosting support company and X-Cart tech support sorting out issues. The best part about the new hosting was that is far less expensive than the previous arrangement. Cons I have chosen to migrate from X-Cart v4 to v5. V5 has been designed to integrate well with other software platforms, unlike V4, which is limited. I do not regret choosing v4 some years ago, but v5 opens up a new world of possibilities. Alternatives considered [Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/) Reason for choosing X-Cart Reading reviews, it seemed that Magento was a massive beast and complex to made changes to. It was also going to be more expensive to implement. Review Source Response from Qualiteam September 26, 2019 Hi John, Thanks for giving us a 5-star and for being a loyal customer for over 5 years! BTW, John, our team are at eCommerce EXPO in London now, should you be there, please come by at stand N59, they'll be glad to see you! Or contact them by email to schedule a personal meeting. PV Pedro V. Senior Software Programmer Information Technology and Services Used the software for: 2+ years ### "Good value for the money." September 12, 2019 4.0 Overall its a great product for the money. Free version if great. The business version is perfect for the money. Multivendor license is overpriced. The ultimate is crazy-expensive for what it offers. Pros Lots of bundles included that makes life easier. Themes are slick as the "Crispy" one. It's nice and easy to customize. It has lots of out of the box functionality and tons of extra free (complete) addons that suites from payment to fulfillment. A free version is definitely a great option for startups with low budget. Cons Some extra addons should be included in the business license. Look & Feel -> Custom CSS & JS (Implemented by addition of "Thema tweaker") addon does NOT work if you are linking external sources despite the fact they say it does. That is why we created our own module to do that ( Custom Header Assets ). The cache implementation they have causes lots of issues in linux servers. I would suggest to setup an option in the backend where the cache could be disabled if the site owner do not want to use the cache. Alternatives considered [Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/) Reason for choosing X-Cart Value for what its include in the business license. Switched from [Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/) I have dealt with X-Cart in the past and I was ready to make the switch for the latest version. Review Source Response from Qualiteam September 13, 2019 Hi Pedro, Thanks a lot for your thorough review! First of all, it's nice to hear you find X-Cart easy to customize! We have a whole team making sure it stays so. :) Also, I have forwarded the description of the issues with Custom CSS & JS and with the cache implementation to the technical team for investigation. They will contact you soon for the details. Should you have any questions, please feel free to contact customer support by phone, in chat or by email (support@x-cart.com). Have a great day! :) JC Jonathan C. Co-Owner Luxury Goods & Jewelry Used the software for: 2+ years ### "Great e-commerce software with constant updates and plenty of additional addons" September 13, 2019 4.0 Overall I really love the software, just trying to create work-a-rounds for the few issues we are having until something more permanent comes along; either from the developers or a better addon. Pros Has many great options like product variants and options. as well as extended functionality with available addons. Cons Connection to facebook store is very limited, only seems to export the first product variant or option in the feed file. For example we sell jewelry and we have options for ring size, metal type and sometimes a few other custom options; the feed file only shows up in facebook products with ring size and no other options available. Alternatives considered [Wix](https://www.capterra.com/p/169007/Wix/)[WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/) Reason for choosing X-Cart I loved the extended selection of options and addons that are available. Just wish some of the more simple addons were not so expensive and/or included in the business edition. Switched from [Shopify](https://www.capterra.com/p/83891/Shopify/) More limited options and visual appeal in our customers opinion. Review Source Response from Qualiteam September 16, 2019 Hi Jonathan, Thanks for sharing your feedback, it's nice to hear you like our software! Regarding the Facebook feed, it can be tricky to set up, can you possibly contact our support team at support@x-cart.com ? They will do their best to find a solution, seems like they can fix it. Have a great week! TJ Thea J. Daglig leder Retail Used the software for: 2+ years ### "New website and bookingsystemet " March 12, 2020 5.0 We have previously used x-cart to do smaller projects on our old website. Now when we went for a new website and designed new booking system witof they were our first choice, because I know they would deliver. Great and fast customer service. They made all my thoughts and wishes for my website+Bookingsystem into reality. The result was even better then what I could hope for. They deliver on all the deadlines and they solve my issues and handle my questions almost around the clock. Meetings are being at times that fit me, even for Norwegian times. The customer service is on point, they really score high on everything that matters. It has been a really positive experience working with X-cart. I'm looking forward to working with them for years to come Pros Easy to understand the backend, and adding products, downloading reports or checking daily sales directly in the backend. Cons Nothing to add since X-cart customized the design after my needs Switched from [Ecwid](https://www.capterra.com/p/143648/Ecwid/) With X-Cart I have everything in one place (hosting), fast customer service when needed Review Source Response from Qualiteam March 14, 2020 Hi Thea, Thank you for sharing your feedback! We always strive to deliver more and we value your opinion. AK Ajit K. Owner Automotive Used the software for: 6-12 months ### "One of the Best Ecommerce Platform" October 9, 2025 5.0 I had an excellent experience with X-Cart Company! They developed a fantastic eCommerce website for my online car parts business and provided their X-Payments payment gateway, which works perfectly. The entire system is smooth, secure, and very easy to use — both for me and my customers. Their website development service is top-notch. The site looks professional, runs fast, and has all the features I needed for my business. I really appreciate how dedicated and skilled their team is. The support team is also amazing — very cooperative, friendly, and always available when I need assistance. It’s easy to reach them, and they resolve any issues quickly and efficiently. I’ve been using their services for a while now, and I’m extremely satisfied with the results. I highly recommend X-Cart and their X-Payments gateway to anyone looking for a reliable and professional eCommerce solution. Pros I’m very happy with X-Cart and their excellent eCommerce store services. They built a professional online store for my car parts business that looks great, runs smoothly, and is easy to manage. I also use their X-Payments gateway, which works perfectly for secure and fast transactions. Cons Their support team is friendly and helpful, but sometimes there is a delay in getting resolutions for certain issues. However, once they respond, they always make sure the problem is fully solved. Review Source NL Natalie L. Business Owner Retail Used the software for: 1-2 years ### "Reliable, User-Friendly Platform with Outstanding Support" May 27, 2025 5.0 We’ve been using X-Cart for over a year now and the experience has been exceptional. The platform is stable, scalable, and gives us the freedom to grow our business with confidence. From day-to-day operations to support queries, everything has been handled efficiently and professionally. We’re very happy with our decision to go with X-Cart and highly recommend it to other small-to-medium businesses. Pros What I like most about X-Cart is the excellent customer support. The team is prompt, professional, knowledgeable, and always friendly — it makes a huge difference when you’re managing an online store. I also appreciate how easy it is to use and customise the website to suit our specific needs. The flexibility of the platform allows us to present our brand exactly how we want. Cons There’s a bit of a learning curve when exploring some of the more advanced features, but once you’re familiar with the system, it’s smooth and reliable. Review Source BJ Bob J. Owner Retail Used the software for: 2+ years ### "Shopping Cart Workhorse" June 18, 2020 4.0 Great experience overall. On the odd occasion when an issue has occurred (usually because of me or the hosting company, xcart has been there to help and get us going. Pros Stable and easy to use platform with lots of useful modules and support scaleable to your needs when you need it. I'v used xcart for about 10 years through a number of generations of shopping cart software and mostly taken a diy approach with assistance when needed. If you like this type of flexibility, you'll like xcart. Cons Upgrades and updates can sometimes be difficult, but this depends on how often you update and your own skill level dealing with shopping cart software generally. Review Source Response from Qualiteam June 30, 2020 Thank you for taking the time to share your feedback, we really appreciate it! Please remember we're always one email away from you, feel free to contact us any time you have a question or need assistance. TA Tatiana A. Art Director Philanthropy Used the software for: 2+ years ### "World class luxury product" April 22, 2020 5.0 We use X-Cart in a unique niche - collecting donations. However, for the full implementation of the charity projects, we have to issue a special newsletter with hand-to-hand distribution. Pros The user always has questions. But technical support of X-Cart solves all problems almost instantly. Cons We have been users of X-Cart product since 2006. We did not meet anything better. Reason for choosing X-Cart Product of exceptional quality. All flaws are immediately solved by a well-organized technical support group. Review Source Response from Qualiteam May 8, 2020 Tatiana, thank you so much for your feedback! We appreciate your kind words and even more so your loyalty! Thanks for staying with us all these years! RR ROBERT R. OWNER Sporting Goods Used the software for: 2+ years ### "XCART IS AWESOME!!!" March 11, 2020 5.0 Pros EASE OF USE!!! FUNCTIONALITY! LAYOUT, PRODUCT PRESENTATION EASE OF SET UP, CHANGES & LAYOUT. ATTENTIVENESS OF HELP DESK AND FOLLOWUP. Cons I CAN'T THINK OF ANY. XCart is easy to use! Review Source Response from Qualiteam March 13, 2020 Hi Robert, Thanks for sharing your feedback with us, we appreciate your opinion! Feel free to contact us with any questions anytime. JV Jacob V. Owner Wholesale Used the software for: 2+ years ### "Long term user of Xcart" October 9, 2019 5.0 Pros Its very flexible , easy to use and to work with, products are added in a flash Cons There is nothing I can think of that is negative Review Source Response from Qualiteam October 10, 2019 Hi Jacob! Thanks for sharing your feedback with us and it's a special pleasure to receive it from you! Thanks for being with us for such a long time! TK Thomas K. President Consumer Goods Used the software for: 2+ years ### "Excellent E-Commerce Shopping Cart" September 28, 2020 5.0 Pros I like the theme and the ease of use as well as the modulds alongwith. Cons Very nice theme and ease of ease. Technical support also very good. Review Source Response from Qualiteam October 14, 2020 Thanks for sharing your feedback, Thomas! JG Jane G. Used the software for: ### "Clunky, Generic, Not Intuitive" February 3, 2017 2.0 I've used X-Cart for years, then it just got to be too annoying to explain to customers who were going to manage their own site. It's very hard to use, takes a long time to find how to do simple tasks, even for a developer. As a developer, it's not very flexible when it comes to coding, and does tend to take up a too much valuable time to configure and set up. For years they would just keep building on top of what they already had, new code sprinkled over the old code, making it so you have tons of files to customize and way too bloated. And forget about upgrading, it's a major pain having to download the files, upload them (and in a specific order, if you miss a few upgrades) and there are always issues with the site after upgrades are performed. Customer service is not free -- you can't simply email them with a question, you have to pay for it, and they always try to sell you coding on top of that, rather than just tell you what you need to do (even though you're already paying for their attention) and they take too long to respond. I think they are located in Russia, but even then, they take so long to get back to you with anything useful, and it ends up being a lot of back and forth just trying to explain what you're asking... The whole experience ends up being too costly, and the software is too monotonous and stressful to use. Pros It worked. Cons Hard to use, upgrade, manage, and impossible to get reliable support. Review Source GY Geoffrey Y. CIO Information Services Used the software for: 1-2 years ### "Very cost-effective" February 6, 2017 5.0 I'm using X-Cart 5 + their Enterprise hosting for our site. It turned out to be times cheaper and faster than Magento. I do recommend it. Pros \- Lightning fast software and hosting - Still open source - 24/7 customer care - Times cheaper than Magento Cons \- Review Source LD Lawrence D. I.T. Manager Used the software for: 6-12 months ### "Great bit of software and ticks the boxes for what you need." March 5, 2018 3.0 Pros A good eCommerce platform to get started with... and does what you need and has the function to setup a good online shop. Cons UI isn't as nice as other platforms out there and I found it to be a little buggy at times. which isn't great. Review Source BB Bruno B. Parts Manager Automotive Used the software for: 6-12 months ### "Good ecommerce platform with a wide range of auto parts brands and suppliers" February 20, 2025 4.0 Very user frendly, I would love to have more support on the mapping side but hey every store is different and I understand that. Pros Very quick live chat responce from actual human. Cons They have majors compatibilty issues with Sema Data only 45% of the images does import correctly they've been working on solving this probleme for almost 4 months still not fixed. Review Source Response from Qualiteam March 5, 2025 Thank you for your honest feedback! We truly appreciate you highlighting X-Cart’s ease of use and our fast live chat support—our team works hard to provide a smooth experience for our merchants. We also hear you regarding SEMA Data image compatibility and understand how important this is for your store. While we’ve made significant progress, we acknowledge that there’s still room for improvement, and our team remains committed to resolving this issue as quickly as possible. Your insights help us grow, and we’re grateful to have you as part of the X-Cart community. If you ever need additional support—especially on the mapping side—please don’t hesitate to reach out. We’d love to assist you further! MD Mark D. Director of Corporate Marketing Security and Investigations Used the software for: 2+ years ### "A great solution for our company" March 4, 2025 5.0 X-Cart offers exception and prompt customer service. I never have to wait long for concise communication, and they do excellent work at a fair price. Pros It's flexible and has the ability to expand as our needs change. Whenever I have a question, they are quick to respond - whenever we have a custom project they are priced fair and excellent communicators. Cons There isn't anything we don't like - they are great on all levels. Review Source MR Markus R. Owner Automotive Used the software for: 1-2 years ### "I would recommend X-cart " January 22, 2025 5.0 Friendly and help full staff, good support from their support team via email Pros The use of the various catalogue imports and keystone integration Cons No call in phone support, would be nice to have at times but they answer their email pretty fast Review Source PR Peggy R. CEO Construction Used the software for: 2+ years ### "Best e-Commerce Shopping Cart for your money" August 14, 2020 5.0 Pros My company has used X-cart software since 2005. At the time, we knew nothing about php or smarty technology, but it was very easy to understand and modify as desired. For a small company with IT experience, we can configure and upgrade the software ourselves, without having to hire IT personnel. There is an extensive, knowledgeable forum community that readily describe and document their own experiences, problems, fixes, etc on the shopping cart. Members readily share what works, and what does not work. Often one member is able to answer the question from another member. Additionally, for companies without IT experience to do X-cart upgrades and maintenance, many companies, as well as X-cart, offer those services. X-cart provides all the functions and features needed by my company, and many features we don't need, but it is wonderful to see they keep current with the latest levels of Mysql, PHP, PCI compliant payment gateways. The few times we have needed X-cart support, they have always responded quickly and resolved the issue or answered the question. There are many e-commerce shopping cart software packages available today. Many have a 'monthly' usage charge or have a 'block box' interface, where you can not do any of your own customization if needed, and have to pay for any modifications. What I like most about X-cart is that once we purchased the license in 2005, I can use the software on my server without any additional fees. Cons We have NO Cons for X-cart - The software provides everything we need. Reason for choosing X-Cart In addition to the extensive forum community for X-cart, and the functions/features available with the software, the two main reasons for choosing X-cart were 1) we wanted a product where we bought the license outright, and had no monthly fees. X-cart has always operated as a user license without monthly fee product. 2) we could customize the product ourselves. The software did not have a'black box', non-source implementation. Review Source Response from Qualiteam August 26, 2020 Hello Peggy! We are happy to hear your kind words and even more so to have you as a loyal customer for 15 years! Happy selling with X-Cart and feel free to contact us with any questions or concerns, 24/7. PH Paul H. President Consumer Goods Used the software for: 2+ years ### "X-Cart 4 Review" September 11, 2020 5.0 Since 2007 I've had nothing but positive experiences with the X-Cart staff. I recently upgraded to the newest version of X-Cart 4 and found a bug. In just a couple of days it was identified and fixed. My contact person was \[SENSITIVE CONTENT HIDDEN\] and I couldn't have asked for better customer service. This bug affected one of our custom modifications and \[SENSITIVE CONTENT HIDDEN\] was very helpful and patient, he also provided information that allowed us to tweak our custom modification so it functioned as before. Pros We've been using X-Cart 4 since 2007 and the most important features are it's stability, security, and ease of customization to suit our unique needs. In 13 years of use, our online store has never had any downtime due to an issue with the X-Cart 4 software. Most of our products are unique one of a kind individual items which require perfect inventory control. X-Cart 4 has maintained perfect in stock and out of stock records. There is nothing worse than having a good customer spend an hour deciding on an item before ordering it and then to find out it's not in stock. When this has happened it's been our own fault. The flexibility and ease of customization of X-Cart 4 has allowed us to dominate our niche market in rankings and customer satisfaction. Cons One negative for us with X-Cart 4 is that the company puts most of it's effort into the newer X-Cart 5. This may be a negative for us but it's good for most new users. X-Cart 4 is still actively maintained with regular updates which do include some new features so users like us with heavily modified X-Cart 4 installations are still taken care of. Review Source Response from Qualiteam September 17, 2020 Thank you, Paul, for sharing your feedback! We are blessed to have such loyal customers! RZ Rob Z. Web Master Hospital & Health Care Used the software for: 2+ years ### "Best Cart Software. Period." October 11, 2019 5.0 My experience with X-Cart has been great from day one. They never fail to deliver and if you have an issue they are prompt in helping you. Pros The ease of use and set up are the best qualities of X-Cart aside from they're impeccable customer service. I've been using X-Cart for almost 20 years on multiple projects and every client has liked the straight forward way they back end is laid out and how easy it is to manage they're inventory, add new items and receive and track orders after I'm out of the picture. Cons Upgrading can sometimes cause issues, which is unfortunate because they're upgrades are typically packed with new features and useful renovations. X-Cart offers to upgrade for you but it can be expensive. Through the years I have found that they will often times help you through the process for free though, which is awesome. I've never not been able to upgrade myself although I have on occasion had to ask them for help. Reason for choosing X-Cart X-Cart is the total package. There is no other software on the market that combines all of the features that X-Cart does at the price level that they hit. To get this type of software you typically have to have a monthly subscription, but with X-Cart; buy it, use it, love it. The end! Review Source Response from Qualiteam October 14, 2019 Hi Rob, It's great to hear you enjoy working with X-Cart! Thank you for sharing your thoughts and thanks for staying with us for such a long time. Should you have any questions or even doubts, please do not hesitate to contact us, we're always there for you! RM Rebecca M. Vice President Retail Used the software for: 2+ years ### "X-Cart 4 works great!" March 11, 2020 4.0 I have tried to switch to several other cart options; such as X-cart 5, Shopify etc but always come back to X-Cart 4 because it is so customizable and does everything and more then what I need. The layout is simple and straight forward to the customer. The back end is easy to train new employees how to use. Pros X-cart is highly customizable. I have been using this software for at least 5 years and can say that I have learned a lot about how the site is coded simply by using the product. It is very easy to use and I have been extremely happy with X-cart 4. The customer service is absolutely the best. I have never had a question go unanswered and is usually answered within hours. Any programming I have asked to have done is always done quickly and completely with great communication and follow up. I can not say enough about how good the technical service department is. Cons Due to the fact that X-Cart 4 is older and not like the new layout that has become popular it can be hard to find the right module that you want. Reason for choosing X-Cart This is what my programmer at the time suggested. Review Source Response from Qualiteam March 13, 2020 Hi Rebecca, Thank you so much for your kind words! We strive to provide the best customer service possible and your feedback is very valuable! Feel free to contact us with any questions any time! As a side note, could you please also say a few words on how you liked X-Cart 5 and why you choose X-Cart 4 over it? We appreciate honest feedback. Similar Products Featured ## Related categories [eCommerce](https://www.capterra.com/ecommerce-software/)[Multi-Channel eCommerce](https://www.capterra.com/multi-channel-ecommerce-software/)[Shopping Cart](https://www.capterra.com/shopping-cart-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.