Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    $300.00/one-time/user
  • Deployment
    Installed - Windows
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Cicero
  • www.ciceroinc.com
  • Founded 1988
  • United States

About Cicero XM

Cicero XM delivers a unified desktop solution for enterprise contact center and back office employees. Leverages existing IT investments Cicero XM integrates applications, automates workflow, guides the employee (presentation, scripts, etc.) and provides control and adaptability in a Smart Desktop.


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Cicero XM Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • Dashboard
  • ETL - Extract / Transfer / Load
  • Metadata Management
  • Multiple Data Sources
  • Web Services

Cicero XM Reviews

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