Coordinated Systems

Virtual Observer


Who Uses This Software?

The typical Virtual Observer customer is a contact center, or array of contact centers ranging in size from 20 agents to upwards of 4000 agents. Our global customers span many markets.


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    $20,000.00/one-time
  • Deployment
    Installed - Windows
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Coordinated Systems
  • www.csiworld.com
  • Founded 1972
  • United States

About Virtual Observer

Call recording and quality monitoring, best value in enterprise-ready call center quality assurance and training solutions.


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Virtual Observer Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • IVR / Voice Recognition
  • Knowledge Base
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Premise-Based Call Center
  • Progressive Dialer
  • Quality Management
  • Queue Manager
  • Virtual Call Center
  • Archiving
  • Call Sharing
  • Distributed Call Recording
  • Event Triggered Recording
  • File Transfer
  • Instant Retrieval
  • On-Demand Recording
  • Recording Bookmarking
  • Scheduled Recording
  • Screen Activity Recording
  • Video Call Recording

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