# Vantage Point Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Vantage Point Software - reviews, pricing plans, popular comparisons to other Workforce Management products and more. Source: https://www.capterra.com/p/34250/Vantage-Point --- # Vantage Point Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Vantage Point ## What is Vantage Point? Vantage Point is a comprehensive workforce management software that provides enterprise-wide scheduling, forecasting, planning, and performance management tools for contact centers and back offices. The software utilizes proprietary algorithms and models developed by Pipkins to enable accurate forecasting and optimal staff scheduling across multiple sites and channels, including calls, chat, email, and back office work items. Vantage Point aims to increase operational efficiency, improve customer service levels, boost team morale, and reduce costs through automated processes and real-time analytics. ## What is Vantage Point used for? [Call Center Workforce Management](https://www.capterra.com/call-center-workforce-management-software/)[Workforce Management](https://www.capterra.com/workforce-management-software/) Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Vantage Point?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.pipkins.com&name=Vantage Point) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Vantage Point 4.0 (2) VS. [4.7 (85)](https://www.capterra.com/p/195644/Assembled/reviews/) Starting Price Contact vendor Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.5 (2) Ease Of Use 4.6 (263) Value For Money 5.0 (1) Value For Money 4.6 (201) Customer Service 5.0 (1) Customer Service 4.8 (209) ## Vantage Point alternatives [4.5 (820)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars Highest Rated [4.8 (156)](https://www.capterra.com/p/142813/Workpuls/reviews/) Starting price $6.40 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/) [4.5 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/) Starting price $295.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/110588/Calabrio-One-Suite/) [CXone Mpower](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) [4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) Starting price $71.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Budgeting/Forecasting Create budgets based on historical data and future projections Employee Scheduling Assign working shifts or tasks to employees based on their availability For Call Centers Designed for call centers Labor Forecasting Predict labor requirements based on past and present data/trends Performance Management Organize and manage the accomplishments and development of employees or performance of applications or systems Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Vantage Point 6 features Create budgets based on historical data and future projections Assign working shifts or tasks to employees based on their availability Designed for call centers Predict labor requirements based on past and present data/trends Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Get Advice We can help you find the software with the features you need. Features 4.0 (2) 4.0 Based on 2 reviews ## Pricing Value for money 5.0 (1) ### Starting price Contact vendor for pricing Free trial not available Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 4.0 Based on 2 reviews Filter by rating 5(1) 4(0) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent RK rebecca K. Customer service insights specialist Retail ### "Functions are there, ui isn’t." 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 December 8, 2019 We use it for scheduling purposes, including OT, vacation/sick etc. Pros I like the functions that pipkins has. We use it for scheduling needs, planning and scheduling needs. Cons For one you have to use internet explore for agents to log in and view their schedules etc. the interface really needs work. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User WFM: Resource Planning, and Network Managment ### "In for the Long Haul it has 23 industry firsts and they do Custom work!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 February 10, 2018 Pros You can design what you need and the developers work with you! Do not have to hope enough users want what you want! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)