Average Ratings

1 Review

  • 4 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Pricing Details
    on-prem purchase and hosted/ASP model; 1 year or on a multi-year basis.
  • Deployment
    Cloud, SaaS, Web
  • Support
    Business Hours

Vendor Details

  • System Management Software
  • www.smsi.com

About Unify

Comprehensive set of tools for managing the workforce of traditional call centers and new multimedia contact centers.


Spotlight media placeholder

Unify Features


Unify Reviews


Simple product that works.

Jul 13, 2016
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Simple and easy to use.

Cons: Limited tracking and choice of charting options.

Overall: Been using this app for a little while. Its very easy to use simply click and connect your social and then it track the metrics you choose.