Resource Software International

Shadow CMS

2 / 5
1 review

Average Ratings

1 Review

  • 2 / 5

  • 4 / 5
    Ease of Use

  • 2 / 5
    Customer Service

Product Details

  • Starting Price
  • Deployment
    Cloud, SaaS, Web
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Resource Software International
  • Founded 1990
  • Canada

About Shadow CMS

Shadow CMS Enterprise is a scalable unified communication management application that consolidates communication data to highlight communication facility usage. Communication management is now a multi-pronged approach that combines statistics from various facilities to identify billing irregularities, misuse, bottlenecks, inactivity and productivity loss. Shadow CMS consolidates call detail, voice mail, auto attendant, ACD and mobile data to provide concise communication facility usage.

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Shadow CMS Features

  • By-Extension Reporting
  • Call Duration
  • Call Monitoring
  • Call Volume
  • Caller Identification
  • Inbound Reporting
  • Outbound Reporting
  • Unattended Call Management
  • Who Answered Log

Shadow CMS Reviews

Not acurate reporting

Dec 04, 2013

4 / 5
Ease of Use

2 / 5
Customer Support

Comments: The minutes in the report do not match the total billed minutes in our invoice. Unknown if report is accurate as it cannot be reconciled. Customer service did not seem to care about the difference. The reporting abilities are easy to use but the software is slow.