# Shadow CMS Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Shadow CMS Software - reviews, pricing plans, popular comparisons to other Call Accounting products and more. Source: https://www.capterra.com/p/34512/Shadow-CMS --- # Shadow CMS Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on December 11, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Shadow CMS ## What is Shadow CMS? Shadow CMS Enterprise is a scalable unified communication management application that consolidates communication data to highlight communication facility usage. Communication management is now a multi-pronged approach that combines statistics from various facilities to identify billing irregularities, misuse, bottlenecks, inactivity and productivity loss. Shadow CMS consolidates call detail, voice mail, auto attendant, ACD and mobile data to provide concise communication facility usage. ## What is Shadow CMS used for? [Call Accounting](https://www.capterra.com/call-accounting-software/) Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price CA$1000 Per User, One Time Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Shadow CMS?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.telecost.com&name=Shadow CMS) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Shadow CMS 2.0 (1) VS. [### Telephone Management Software](https://www.capterra.com/p/19710/Telephone-Management-Software/) [3.5 (2)](https://www.capterra.com/p/19710/Telephone-Management-Software/#reviews) Starting Price CA$1000 Per User, One Time Starting Price $600 Per User, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (1) Ease Of Use 3.5 (2) Value For Money 0.0 (0) Value For Money 3.0 (2) Customer Service 2.0 (1) Customer Service 3.5 (2) ## Shadow CMS alternatives [NET-Phacs](https://www.capterra.com/p/68860/NET-Phacs/) [4.3 (9)](https://www.capterra.com/p/68860/NET-Phacs/reviews/) Starting price $600.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/68860/NET-Phacs/) Highest Rated [VXTracker](https://www.capterra.com/p/18773/VXTracker/) [5.0 (1)](https://www.capterra.com/p/18773/VXTracker/#reviews) Starting price $2500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/18773/VXTracker/) [Proteus](https://www.capterra.com/p/178197/Call-Accounting-Software/) [4.3 (3)](https://www.capterra.com/p/178197/Call-Accounting-Software/#reviews) Starting price $1500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/178197/Call-Accounting-Software/) [OfficeWatch Call Reporting](https://www.capterra.com/p/16978/OfficeWatch-Call-Accounting/) [4.8 (4)](https://www.capterra.com/p/16978/OfficeWatch-Call-Accounting/#reviews) Starting price $1295.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/16978/OfficeWatch-Call-Accounting/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. By-Extension Reporting Report incoming and outgoing calls for specific extensions Call Duration Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends Caller ID Identify the number and contact information of a caller before answering the phone Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Emergency Notification Automatically send mass notifications or alerts for any emergency or crisis Inbound Reporting Track and monitor incoming call statistics Shadow CMS 9 features Report incoming and outgoing calls for specific extensions Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends Listen to live phone conversations for the purpose of training and assessing agent performance Identify the number and contact information of a caller before answering the phone Automatically send mass notifications or alerts for any emergency or crisis Track and monitor incoming call statistics Track and monitor outgoing call statistics Manage calls that were missed or not attended Computer-based system that allows users to send and receive voice messages ## Pricing Basic CA$1,000 Per User,One Time ## Support, customer service and training options Customer Service 2.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.0 (1) 2.0 Based on 1 reviews ## User reviews Overall rating 2.0 Based on 1 reviews Filter by rating 5(0) 4(0) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent RE Roy E. Controller ### "Not acurate reporting" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 December 4, 2013 The minutes in the report do not match the total billed minutes in our invoice. Unknown if report is accurate as it cannot be reconciled. Customer service did not seem to care about the difference. The reporting abilities are easy to use but the software is slow. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)