Frazer Auto Dealer Software

5 / 5 48 reviews

Who Uses This Software?

Used Car Dealers


Average Ratings

48 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $55.00/month
  • Deployment
    Installed - Windows
  • Training
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Frazer Computing
  • www.Frazer.com
  • Founded 1985
  • United States

About Frazer Auto Dealer Software

Software subscription includes: Comprehensive BHPH and Outside Financing, Unlimited forms printing, Electronic payment processing integrations, Free unlimited technical support by phone, chat, or email, Finance company integrations, Ability to stay legal with federal & state-specific regulations, FULL Accounting Suite to manage your business, OFAC checks, Form 8300, Federal Buyers Guide, Privacy Notice, Unlimited access on multiple workstations, Vendor management, and Customizable reporting.


Frazer Auto Dealer Software Features

  • Accounting
  • Buy-Here-Pay-Here
  • Collections Management
  • Customer Database
  • F&I Management
  • Financing Management
  • Form Printing
  • Inventory Management
  • Lease Management
  • New Car Lot
  • Online Inventory
  • Parts Management
  • Sales Management
  • Service Department
  • Used Car Lot

Frazer Auto Dealer Software Reviews Recently Reviewed!

GREAT,MEGAN SO PATIENCE AND KNOWLEDGABLE

Nov 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: WITH CUST SUPPORT'S HELP IT WAS EASY,SOFTWARE WAS VERY EASY TO USE,THE DIRECTIONS AND GUIDANCE WITH MEGAN AT THE CONTROLS MADE QUICK AND EASY FOR SOMEONE LIKE ME

One of the customer rep provided very fast service, super friendly, and of course was very knowledgeable about products

Oct 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: After speaking with my tech guy and 3 people at Frazier , there was ONLY ONE that helped set up my printer. Not only was he knowledgeable about his work, he actually had a very positive and energetic attitude.

Cons: After hours call was not handled professionally as I would expect it. I was pretty much told I have to call back to get the printer aligned, and I use the software on daily basis and it is very important to be able to print forms such as POA, etc.

Truly Great for a moderate Dealer!

Oct 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really love that everything is straight up. You can basically train anyone very easily. When I first started the program, I was thrown in by management. I called support with small things I couldn't understand and they would log in to my desktop and guide me step by step. They really took time and put effort into teaching their customers how to use the software. The sales screen is easy, inventory is easy, bill entering is easy. I mean it is an easy software. I love this and recommend it for sure. They even ask their customers for more ideas! We all get to vote on the idea and if it reaches enough votes, they will implement it in the system!

Cons: I think what I dislike about the software is that it is not customizable. You can't change the backgrounds and such. There is no room to change the colors to match your business or anything like that. It is not huge set back however, it is still great.

Overall: Made selling cars EASY!

Absolutely awesome. Support is second to none.

Apr 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. What I didn't understand, was quickly and easily explained. Every support item needed was resolved quickly.

Cons: Doesn't automatically sell the cars for me. :) Maybe some add-on accounting features. Need a cash flow statement. Customizable one along the lines of the export feature but with accounting item. ???

Great Software for the Used Car Dealer

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Overall, this is a really great DMS. It has many, many features that are not available at a similar price point from the other DMS's. It has all the functionality you need to easily run monthly and annual reports to submit to your accountant. There are only 2 things that could make this software the best that I have used. 1. The ability to run the software on a Mac, without using a virtual matching like Parallels. 2. This software would be so much better if it were web based. This would allow better integration through all your devices.

The support staff WAS VERY HELPFUL

Apr 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The support staff worked very hard to get the OKI Data printer going again. Really appreciate his EFFORT and TIME!

Just great!

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: Our rep was very helpful and patient.
Which now days customer service everybody takes it for granted!

Thank you Mike in Help Desk 46

Mar 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: To Frazer Company,

Please Have Frazer Company thank Mike in Help Desk 46 for Helping us fixing our problem with both our Oki Data Printers and Software on both our computers, which we been having multiple problems with and other agents weren't able to figure it out other than Mike. Please send our thank you to Frazer and Mike from Purfect Car for the great service we received.

Thank you,
PurfectCar Team

The best support in the industry

Feb 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Low cost, Friendly and helpful staff and instant revisions to forms without additional costs.

Cons: No complaints at all. I'm still in amazement at the service.

Overall: We have been a Frazer customer for over two years now, and had previously used other software that had cost many times what we pay now. Frazer has the most courteous and helpful staff that I have ever the pleasure to deal with. We sell about 1000 cars per year in the used car biz, and without Frazer, I would be swamped in paperwork as the office manager, CFO of our business. We will be a customer for life!

Recommendations to other buyers: I used to have to pay over $150 per month for our last provider, and any changes to contracts, tax equations etc, cost over that amount without including sending many test forms to Florida

Support was terrible....

Feb 13, 2017
1/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Would not help integrate, no quality help from Frazer......... every time we called we were given another person who had no idea who we were. We had to explain our situation starting from the beginning every time.. Extremely frustrating.... Refused to give us a primary support person. Last straw was that we were told to type in 15 pages of L & AH factors to get our back end moving. Other software companies handled that transition in 5 minutes by scan. Whole process took 4 weeks and we still weren't up and running on their system, finally we said enough and went back to our old system,. Still shopping for a quality
all-in-one crs/dms with a reasonable transition and quality support.

Great support!!!

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This is by far the best product for the Independent Dealership. The online/phone support has been second to none. This is my wife's first experience in the business. They have consistently helped set up the accounting and forms menu. They also offer automatic uploads Free to over 20 sites.

Rep with customer support is excellent

Feb 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Professional, quick, accurate, knowledgeable. Was having some issues with inventory exports, and photo orientation, Rep answered all of my questions and deserves a raise!

Customer support is unparalleled

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service

Cons: None

Overall: I have never dealt with any company that has the customer support that Frazer does. Seriously I don't know what I would have done without them as a newbie in the industry! The Accounting help from Jenni and Karen helped me with year end stuff I never thought I would have help with. I am never on hold for very long at all. They have a chat option which I utilize often and it is pretty much immediate. you can call and actually speak with a human ( crazy right?! ) and not people in another country answering phones unhappy and unknowledgeable, these are friendly very helpful stateside customer service staff that seem like they love their jobs. I can't say enough. highly recommend!!

Excellent software for small to medium sized dealers everywhere!

Jan 30, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: *I have been using Frazer for approx 3 years and hold approx 100 car inventory*

First and foremost; Customer service and support is phenomenal! They are super responsive and get back to you very quickly. They guide you through any issue you are having via remote control software and are very knowledgeable on common issues users are experiencing. The only reason I gave it a 4/5 star on ease of use is because it does take some time and effort to fully learn the product and know how to use some of its features (it is not entirely intuitive). Overall, I would recommend Frazer to anyone looking for a dealer software and would highly commend their support and customer service. If you are a small to medium sized dealer, Frazer is affordable and very customer service driven! Go Frazer!

Technical support

Jan 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very organized

Cons: That we have to work off of the main computer

Overall: Thanks to customer report representative, He resolved my issue in one try less than 30 minutes!!!! Wohooo now we are up and running a GREAT JOB!!!

Recommendations to other buyers: N/A

Absolutely Amazing customer service!

Jan 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, great support

Cons: No payroll ability

Overall: I am new in the industry and the customer service accompanying this software is like no other! Customer support in Accounting was Amazing and so incredibly helpful ! she was my savior at tax time! Thanks !!!!

Customer Service

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Customer Service Representative was great with patience, he helped us set up my new computers and also helped with updating our frazer. Thank you for being patient also for helping me with what to do with the router as well to complete our installation. Keep up the good work.

Great Dealer Software

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, integrates with other software, customizable.

Cons: Nothing.

Overall: Our dealership has been using Frazer for many years. It works great and integrates with our other software well. The customer service is excellent and they are easy to get a hold of if we have any issues. Tech support is also top notch.

Great Product, No Complaints

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, great value for the cost!

Cons: N/A

Overall: I have been in contact with this at other stores in the past. It is an incredible software. Customer service is always well-versed on the product and eager to help. The value far exceeds the cost and it's easy and reliable to use. I have thoroughly enjoyed working with this product!

Recommendations to other buyers: No

Hard to believe!

Nov 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am most impressed with the level of customer support and the good people you have in your support center.

Cons: I don't like that you need to save a working deal as a prospect or cancel a sale if there was something that needed to be changed. I like to save deals along the way and then have a function to finalize the deal once all the particulars have been settled. I want there to be an easier access to know what the profit is on a deal without having to pull a recap sheet. I like to have the profit or at least the front end gross available to me when working the deal. That is super frustrating when you are trying to quickly make a deal work.

Overall: After being in the car business for 25 years and working with a number of DMS companies I can honestly say that Frazer is unbelievable. I want to start by saying that the customer service they offer is not just industry leading but world class! They are always available, friendly, knowledgeable and get the job done right now. Frazer keeps common forms on hand which allows dealers to immediately add them and use them for no extra charge or wait. Frazer does an amazing job with integrating with all the major players in the automotive software business. Frazer is a complete DMS package and includes accounting software making it all you need to run your car store. Really I could go on and on about my satisfaction with the product and company. Oh and did I mention it's also thousands less than most of the major competitors, that doesn't even make sense!
Thanks Frazer and the people of Frazer
Paul Duke-Duke Motor Co.

Excellent

Oct 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use

Cons: Can't think about anything wrong because when I have question their personel is ready to help you

Overall: Terrific personal
Very eager to help you
Easy friendly software
Great tool for BHPH
I will greatly recommend it

Recommendations to other buyers: I sincerely recommend it Try it for yourself

Fraizer Help Desk

Oct 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Overall: I am new to Frazier and whenever I have a question the help desk personal are very patient and helpful. Keep up the good work

Great Customer Service!!

Oct 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Jake Cole and Megan have been an absolute pleasure to work with. They both went above and beyond to make sure my needs were exceeded!

Biggest bang for the buck

Oct 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Always updated with State and Federal regulations

Cons: Nothing to complain about.

Overall: 100% satisfied. Customer service is both kind and knowledgeable answering any questions and resolving any problems which are user error most of the time. Number 1 in dealer software!

Recommendations to other buyers: It's great right of the box

Love these guys!

Sep 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use and let's my dealership be very thourough.

Cons: It's a little pricey but it's worth it.

Overall: Everyone is so helpful and knowledgeable! If you find something you want to add or fix or rework, they make it happen.

Would not RECOMEND frazer.

Aug 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Was great to start with. Then went to crap, took several man hours to re-install my customer network because frazer wouldn't do it and still not right! Losing business and have ALOT of pissed off customers!

Cons: Customer service sucks! I mean if I'm paying X amount a month to have this so called GREAT service I expect it to work correctly and if not workin correctly then they should have to fix it!

Overall: Well let's see. Lost half of my contacts, got customers making payments and principal not coming off of there payment as shown, got other customers that show I owe them money versus them owing me. I WOULD NOT RECOMEND THIS PROGRAM TO MY WORST ENEMY!

Recommendations to other buyers: Dont waste your time. Not the only dealer I know that's had this issue!

user friendly

May 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: mitch was great and patient. his help was awesome. thanks

Frazier is doing something right!

Mar 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love Frazier! And not as much for the software and ease of use (which are both awesome) but for their customer service! ANYTIME I have ever had any issue they have been 1 phone call away.. and they ACTUALLY fix stuff! A glitch, a problem, an update whatever the case is, they fix it! I have nothing but good things to stay about Frazier! I recommend them for any small to medium sized dealership!

The Best

Mar 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: In very few words, Frazer is the best software out there. We have been using it for 8 years and we would use it for 20 more... Never been a problem. we use it at 3 location handling over 500 cars in inventory and over 200 cars in sales a month. awesome reports and set up . easy to use. we love it.

Fast, Efficient, Cost Effective and Economical

Mar 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Customer support is probably best on the planet. Professional, caring and helpful...especially Bridget, she is AWESOME!

GREAT, AWSOME, FANTASTIC AND QUICK .....JENNY YOU GO GIRL !!!!

Feb 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I LOVE JENNY SHE WAS VERY POLITE, UNDERSTANDING, ON TIME AND GOT MY ACCOUNTS BALANCED. NOW LETS JUST SEE IF I CAN KEEP THEM BALANCED. VERY PROFESSIONAL. GREAT JOB JENNY. THANKS SO MUCH !!

Great Customer Support!

Feb 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Called up and requested Jenni from accounting and was immediately transferred without any hassle. Jenni immediately connected to our software and went right to work! Within minutes....no seconds...she had the problem fixed and we were on our way to selling more cars! Thank you Jenni for your amazing customer service!

Solid Software, and OUTSTANDING Support!

Feb 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very useful, user friendly software, flexible and adaptable.
But even better is the user support, Melonie was super helping us get our system set up for our network, just 100% knowledgable, friendly, and considerate. I can honestly say that was the best software support call I've had in memory. Get the product for this function, but buy it for the support!

Great Software and even better support

Jan 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I personally use this software to manage all aspects of our dealership. When I switched from my old system the Frazer team assisted me with no issues or down time. Anytime I need their help they connect into my software and get me straightened out. By far, this system has everything you need and its easy to use, and rest assured the crew at Frazer will make sure your business doesn't go down. Plus they back up all your stuff at night, so if your computer crashes you still have all your valuable information....I recommend every dealer use this system. Special thanks to Matt W for your hard work and follow through !

This software is great! Easy to use even for the people who are not technically inclined.

Dec 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I had this software for a year now and I only had one problem. I called the Support Department and they were excellent. The young man who helped me with my software took only ten minutes and I was back on line! I would definitely recommend Frazer to anyone who is looking to get into the Car Sales Business.

Floor planning

Nov 07, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Yesterday I was at my wits end trying to balance the numbers in Frazier to my floor plan company. I called customer service and was fortunate enough to reach Tim at Desk #50. He worked with me for over 1/2 hour to finally balance the numbers and he DID ! He was very knowledgeable, personable (great sense of humor), patient, I guess I could go on but I think you understand! Bottom line is yesterday Tim taught me how to figure out something that appeared to be in a foreign language before I called!!! GREAT JOB TIM!!! Frazier CS is the BEST always!

Support review - EXCELLENT BEYOND!

Aug 27, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The one drawback I have with this software is that the learning curve has been easy, yet timing consuming. It would be easier to be able to attend a 4-8 hr course that I could learn most everything, as opposed to having to watch videos as issues arise. But that's not why I am leaving remarks.

I am writing to brag on your customer service! I called this morning to consolidate 2 Frazier accounts because we are closing one lot. Fortunately Mitch answered the phone. He was amazing!! He multi-tasked 3 computers to download Frazier, put both Frazier accounts on two of our computers so that regardless what station I was working from, I could access both Frazier systems until all the accounts were moved to the account we were keeping. He showed me step-by-step how to easily transfer customer accounts to the existing system that we are keeping all accounts in and set up automatic back-ups within minutes. What was best was that he did all of this simultaneously. He was efficient, polite, and most helpful. Best experience I have had by far with Frazier!! THANK YOU, MITCH!

Frazer is one of the proudest names in the entire auto industry.

Jul 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Efficient and effective. Frazer adds value to dealers that few others can match. They are the gold standard.

Outstanding Customer Service

Jun 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Today I had the pleasure of meeting one of Frazer's finest. Ian Edie is his name. After having to totally reset my computer, and lost my Frazer software, I had to call your establishment for assistance in reinstalling my software to get me back up and running. I have always encountered exceptional service from Frazer and today's experience with Ian continued my respect for your company. I do not write reviews often, but I felt I should give recognition to Ian not only for his assistance in resolving my issue, but also that he listened, really listened to the things that I had said to him while we were waiting for my computer to reboot. I had mentioned that we were going to be closing the car lot soon, and there was very little activity so that the back up date was usually only once a month. Upon completion of re-installation, I thanked Ian for his timely knowledgeable service with a smile and concluded the call. Almost immediately, I received a call back from Ian. He had noticed that we were set to auto renew in December and wondered if I would like to remove the auto renew status for my account. I just thought that his attention to detail should be noted. I would highly recommend Frazer to anyone in the future!!! Thanks Again Y'all!

Easy to use, full function, wonderful price and super support

Jun 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have used Frazer software for 3 months and find it straight forward to use. The tech support is strong, friendly and knowledgeable (thanks Crystal!). I would strongly recommend this software, especially for a company new to the auto industry.

A very accommodating and kind help desk.

May 28, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Frazer is a wonderful company to deal with. Every time we have to call the help desk they go out of the way to be sure you are understanding everything they are showing you. They seem to have unending patience for questions and are never condescending. The programmers are very knowledgeable and will deal with any issue that comes their way with an excellent explanation of why things are the way they are.

FRAZER THE BEST DEALER SOFTWARE EVER

Apr 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: FROM THE MOMENT WE GOT THE PROGRAM , IWAS SO EXCITED A 2YEAR OLD CAN USE THIS PROGRAM . IT HAS MADE MY JOB A LOT EASIER AN MORE EFFECTIVE , THERE HELP DESKS ARE ALWAYS FRIENDLY AN MORE THAN WILLING TO HELP , I WOULD RECONDMEND THIS SOFTWARE TO ANY DEALER ....... THEY GET A A+ FR ME AN CENTURY IMPORTS AUTOMOTIVE INC , MOBILE ALABAMA ....... THANK YOU FRAZER ...

Had Frazer for many years..

Feb 20, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We started with them when we were smaller and still with them for many years. Its simple to use and very informative especially with floor planning.. However there are limitiations Id like to see corrected in the near future such as CRM, SERIVCE TOOLS, PART INVENTORY, CASHIER SCREEN and WEB BASED>

Outstanding Customer Service

Dec 31, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Patrick was the greatest customer service rep I have ever dealt with. he was extremely patient and understanding with me and helped me beyond belief. i am very happy with Frazer system as a whole.

Employee Commendation

Dec 02, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Due to the excellent service I received from Patrick today , we will be able to complete a very important sale today and many others to come! Patrick is a definite asset to your company. He was efficient, polite, and most willing to help me!!

Frazer great software

Nov 14, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Their program and customer service is the best they care about you the dealer. When a new form comes out 15 minutes it's there on my form page. We had a computer crash and we had backed up our files with them and we were up and running in 15 minutes...

tremendous cust service

Nov 07, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Been with them for approx 4 years and whenever I have an issue, after about 20-30 minutes it becomes a non-issue. Once again tremendous service

Best Service in our 20 plus years in business

Nov 03, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Frazer Software has to be the best tool we have used since we opened in 1993. For value reliability and support no other software comes close. Writing up sales is easy and simple with Frazer. Even the old school hand written salesman can learn to put together a sale in under a day. Tracking our buy here pay here customers is a breeze. Frazer automatically backs up online securely everyday to make sure we never lose customers that owe us payments in case of a computer failure. Lastly my most favorite part of Frazer is the tech support led by local professional Americans. Over the years of me calling in to Frazer I've never had a bad tech support rep. Also I've never had to wait. Instant support! Its magic when they log into your computer and take control of your mouse to update or fix any issues. I literally only have to call in and tell them my issue and sit back and watch them go to work remotely. It's like having a full IT department hidden in my dealership. There have been times when my computer was the issue and not the software and they fixed my computer for no extra charge! Thank you Frazer for being a key reliable part of our family business. Give Frazer a try you will not be disappointed. Cameron Matias, Vice President Mainland Auto Sales, Daytona Beach, FL.