--- title: "Denticon Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Denticon Software - reviews, pricing plans, popular comparisons to other Dental Imaging products and more." source_url: "https://www.capterra.com/p/35009/Denticon/" page_type: "product" language: "en" --- # Denticon Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Denticon ## What is Denticon? Denticon Practice Management offers fully integrated dental imaging with Apteryx Imaging. Denticon and Apteryx users can securely access patient data and x-rays anytime, anywhere. Denticon removes barriers to success by providing dental practices a comprehensive, cloud-based solution that includes everything needed to standardize, centralize, and grow. And with Apteryx Imaging, users can effortlessly capture, modify, annotate, and securely send images all within Denticon with just a few clicks ## What is Denticon used for? [Dental](https://www.capterra.com/dental-software/)[Business Management](https://www.capterra.com/business-management-software/)[Dental Charting](https://www.capterra.com/dental-charting-software/) Overall rating Based on 118 user reviews Reviews sentiment Positive 89% Neutral 4% Negative 7% Starting price $750 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Rating Breakdown 4.5 +− Features4.5 Value for Money4.4 Ease of Use4.4 Customer Service4.3 Rating Breakdown 4.5 Features4.5 Value for Money4.4 Ease of Use4.4 Customer Service4.3 ## Denticon Reviewers Verdict Updated August 2026 AI summary - Denticon is well suited to small dental practices, group practices, and DSOs needing centralized management for clinical and administrative workflows. - Users most consistently value its practice management capabilities, cloud-based access, and intuitive interface that simplify training and daily operations. - It delivers practical benefits by reducing IT overhead, making scheduling, billing, and patient record management more accessible across locations. - Buyers report negative points such as inconsistent customer support, slow product improvements, and concerns over pricing and update quality. - Denticon fits practices prioritizing ease of use and multi-site coordination, but those needing rapid support or stable pricing may want to evaluate alternatives. ## Denticon alternatives Highest Rated [5.0 (54)](https://www.capterra.com/p/129734/e-Medsys/reviews/) Starting price $589.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.4 (285)](https://www.capterra.com/p/98688/Curve-Dental-Hero/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.2 (153)](https://www.capterra.com/p/120340/ChARM-EHR/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.1 (235)](https://www.capterra.com/p/177828/Dentrix-Ascend/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/35009/Denticon/alternatives/) ## FAQs about Denticon Overview ### What problems does Denticon solve? Denticon solves fragmented dental practice workflows by centralizing scheduling, charting, patient records, billing, insurance tasks, and reporting in one cloud system. Multi-location practices, DSOs, hygienists, front-desk teams, and office managers benefit from easier staff training, remote access, faster recalls, smoother office expansion, and less server, backup, and maintenance overhead. Answer based on 69 reviews Overview ### Which roles and teams benefit most from Denticon? Denticon is most used by dentists, practice owners, office managers, and operations leaders who run daily clinical and administrative workflows. Dental teams use it to schedule appointments, manage patient records, coordinate insurance and billing, and monitor multi-location performance, while executives rely on reporting to improve efficiency, oversight, and practice growth. Answer based on 113 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Denticon built for? Denticon serves small dental organizations first, with 92% of reviewers from small businesses, and it is used most in Hospital & Health Care at 34%. It also fits DSOs, multilocation group practices, and solo dental practices, with reviewer concentration in Medical Practice at 29% and Health, Wellness and Fitness at 28%. Answer based on 118 reviews Features and Usability ### What are the key features of Denticon? Denticon includes core dental practice management features like appointment scheduling, patient records, charting, billing, and customizable reporting. Reviewers also highlight differentiators such as cloud-based access, multi-location management, third-party integrations for imaging and payments, and automated reminders that support office operations and remote access. Answer based on 44 reviews Overview ### Is Denticon good for managing a dental practice? Denticon handles daily dental practice management well, especially for scheduling, charting, records, billing, and multi-office operations. Growing practices, DSOs, and paperless offices often find it easy to learn and scale, though some smaller practices consider it overbuilt, and some teams want faster support, better training, or smoother updates. Answer based on 24 reviews Integrations ### How well does Denticon work with cloud access and integrations? Denticon supports cloud access well and connects with common dental tools for imaging, payments, communications, and insurance workflows. Multi-location practices and remote staff value anywhere access and shared patient visibility, though some offices mention occasional internet-related downtime, added costs, or updates that can introduce minor issues. Answer based on 29 reviews Integrations ### Which third-party tools and platforms does Denticon integrate with? Denticon integrates with NexHealth and Swell for patient communication, workflow automation, and review management. It also connects to platforms such as Demandforce, LocalMed, Birdeye, Curogram, DoseSpot, and EasyRx. Official catalog data indicates Denticon supports over 20 integrations across scheduling, payments, messaging, and prescribing. Answer based on 10 reviews Getting Started and Support ### How easy is it to onboard and train a team on Denticon? Denticon offers in-person training, live online sessions, webinars, videos, and documentation, including a help portal and knowledge base. New staff and front-office users often learn it quickly, while office admins and providers usually need more upfront training time, especially for reporting, ledgers, and deeper system setup. Answer based on 16 reviews Getting Started and Support ### What customer support options does Denticon offer, and how do users rate the experience? Denticon offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Many users describe support as quick, knowledgeable, and helpful, with useful training and self-service resources. Others report inconsistent follow-through, slow resolution on complex issues, and frustration with ticket-heavy communication when problems remain unresolved. Answer based on 44 reviews ## Features AI summary Based on 209 Dental Imaging reviews Capterra data shows that buyers of dental imaging software rank the following features as their top priorities: - **Billing & Invoicing** (**67%** of reviewers rated this feature as critical) - **Appointment Management** (**65%**) - **Treatment Planning** (**60%**) Denticon supports all three features that reviewers rate most highly: **Billing & Invoicing**, **Appointment Management**, and **Treatment Planning**. Together, these capabilities help practices manage patient scheduling, handle charges and payments accurately, and map out care more effectively, allowing teams to keep daily operations organized while supporting a smoother patient experience. Appointment Management 3.2 (10) 70.00% of 10 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Treatment Planning 2.9 (12) 58.33% of 12 reviewers that rated this feature as important or highly important Create treatment plans that document interventions and outcomes to track patient progress Image Analysis 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Evaluating and identifying the fundamental components in an image for extracting medical information. Claims Management 3.4 (11) 63.64% of 11 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies Charting 3.4 (16) 62.50% of 16 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Calendar Management 3.6 (11) 81.82% of 11 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Denticon 77 features ### All Features - 2D Drawing: Drawing and modeling designs within 2D flat dimensions - 3D Imaging: Representation of any object in 3D - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Automatic Backup: Data is backed up automatically to prevent data loss - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calibration Management: Schedule the calibration of instrumentation and maintenance requirements - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Comparison View: View and compare images, studies, etc., to track changes over time - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Dental Practice Management: Managing day-to-day operations of dental practices such as scheduling appointments, generating reports, and more. - Diagnostic Reports: Reporting completed by clinicians that summarizes health/medical diagnoses - DICOM Modality Worklist: Exchange of patient demographic data between medical imaging devices and clinical solutions. - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - E-Prescribing: Transmit prescriptions to pharmacies electronically - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Reminders: Reminders sent via email - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - Hands-Free Charting: Voice-activated speech recognition for charting - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Image Analysis: Evaluating and identifying the fundamental components in an image for extracting medical information. - Image Enhancement: Adjusts digital images so that the results are more suitable for display or further image analysis. - Imaging and X-rays: Visual representations or pictures of objects, structures, or internal body parts, often for diagnostic or analytical purposes - Medical Billing: Manage billing and payments for a healthcare provider - Multi-Location: Manage and support multiple locations - Orthodontic Charting: Electronic orthodontic records of patients created and stored digitally - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Management: Managing and tracking patient health, progress, communication, and treatment plans - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Periodontal Charting: A chart utilized by dental care professional to write and record oral and periodontal health or disease - Productivity Tools: Tools to facilitate the production of information and promote efficiency - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Real-Time Data: Receive data and information in real time - Records Management: Ability to record, store, update, and retrieve information - Referral Tracking: Log and store the source of contacts/leads - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Video Support: Supports various video file formats - Voice Capture: Voice recording and storing - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons --- Get Advice We can help you find the software with the features you need. Features 4.5 (117) 4.5 Based on 117 reviews ## Pricing Value for money 4.4 (104) Denticon $750.00 Flat Rate,Per Month Value for money 4.4 (104) 4.4 Based on 104 reviews ## Integrations [ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Birdeye](https://www.capterra.com/p/152997/BirdEye/)[ Weave](https://www.capterra.com/p/141842/Weave/)[ Swell](https://www.capterra.com/p/172802/Swell/)[ Adit](https://www.capterra.com/p/208534/Adit/)[ Solutionreach](https://www.capterra.com/p/160916/Solutionreach/)[ RevenueWell](https://www.capterra.com/p/160904/RevenueWell/)[ Mango](https://www.capterra.com/p/127199/HSEQ-Compliance-Software/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (112) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (112) 4.3 Based on 112 reviews ## User reviews Overall rating 4.5 Based on 118 reviews Filter by rating 5(83) 4(22) 3(5) 2(2) 1(6) Mentioned topic Sorted by most recent Allison J. COO Health, Wellness and Fitness ### "It was great until it wasn't.. " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 April 21, 2026 As a multi-location dental practice, we value systems that are efficient, scalable, and well-supported. Denticon delivers well on the operational side and has been a reliable platform for our day-to-day needs. Where we’ve experienced challenges is with support. We’ve had an open request for over six months that remains unresolved, with communication primarily limited to generic updates and no clear timeline or ownership. Despite multiple follow-ups, we have yet to connect directly with a team member who can actively move the issue forward. At this level of practice management, responsiveness and accountability are just as critical as functionality. Streamlining support communication and providing more direct, solution-oriented engagement would significantly elevate the overall experience. Pros Denticon is a cloud based platform. We can login from anywhere, which is nice especially with remote employees. Cons Support and user functionality: Way to many clicks to get anywhere or do anything within the system, which makes it difficult to train new employees. Whenever there is a support issue we get a tier one represenative that takes away too much time from our team. Alternatives considered [Open Dental](https://www.capterra.com/p/122350/Open-Dental/) Reasons for choosing Denticon We purchased a practice that was already a Denticon client and decided not switch due to patient data being in Denticon already. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 23, 2026 Thank you for taking the time to share this, Allison. We're glad Denticon has been a reliable platform for your day-to-day operations, and we hear you on the support experience. An open request sitting unresolved for six months with no clear ownership is not the standard we hold ourselves to, and we take that seriously. We've escalated this directly to our Customer Success team and someone will be reaching out to you shortly to take ownership and work toward a resolution. In the meantime, please feel free to reach out to us at Arty@planetdds.com with your company name and the email associated with your account so we can make sure the right person is looped in. TR Todd R. Sr Director of IT Architecture and Integrations Hospital & Health Care ### "Good and should be getting better..." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 April 10, 2026 I've been working with PlanetDDS for 7 years now and converted around 250 practices from various Practices management systems and around 50TB of x-rays to XVWeb and more to come. They are great to work with and I like what I'm seeing in the roadmap. Lots of AI integrations, more robust API's and Cloud 9 integration for Ortho. Pros The setup is straight forward, and their integrations work extremely well. XVWeb is my favorite product and their conversion tool is rock solid. Cons User provisioning is good for single practice or small group practices. No current way to bulk import from Denticon itself however, they are supposedly working on a solution. API are limited to customer access but that is also being upgraded with the new DentalOS release. Switched from [Dentrix Enterprise](https://www.capterra.com/p/161566/Dentrix-Enterprise/) [Dentrix](https://www.capterra.com/p/2329/Dentrix/) [Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/) [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) To consolidate all locations on the same PMS and imaging platform. Alternatives considered [tab32](https://www.capterra.com/p/149415/tab32/) [Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/) Reasons for choosing Denticon Better fit for our operational model and products outperformed the options. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 23, 2026 Todd, seven years and 250 practice conversions. That means a lot to us. Thank you for the kind words and for trusting us with that scale of work. We hear you on the user provisioning limitations and the API constraints. The good news is you already know what's coming. DentalOS is going to address a lot of that, and we're excited for you to see it in action. Thanks for being such a long-standing part of the Planet DDS community. We're glad the roadmap is landing well, and we look forward to continuing to build alongside teams like yours. AC Amber C. RCM Orthodontic Manager Health, Wellness and Fitness ### "Lots of Love for Denticon" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 9, 2026 Denticon is by far my favorite PMS used. It was easy to learn, everyone within PlanetDDS have always been so kind and helpful Pros easy to read the ledgers - easy to upload notes and screenshots - easy to click here & there to get back and forth from one area to another Cons allocations of payments - least favorite. wish the unallocated payments could and would allocate themselves. ha! Switched from [Qsistant](https://www.capterra.com/p/237562/Qsistant/) [OrthoTrac a Sensei product](https://www.capterra.com/p/231655/OrthoTrac/) [Dentrix](https://www.capterra.com/p/2329/Dentrix/) [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Company chose to switch over to Denticon and all offices be in one PMS Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 23, 2026 Amber, thanks so much for the positive review! We love hearing that Denticon has been easy to navigate and that our team has shown up for you. That's exactly what we're here for. We hear you on the payment allocation piece too. We'll make sure that feedback gets to the right people. Thanks for being part of the Planet DDS family. We appreciate you taking the time to share your feedback. NN Natashia N. Director of Systems Integration Hospital & Health Care ### "Good overall, working through bugs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 April 9, 2026 Overall, I’m a fan of the platform. I feel the new products and updates that are coming out are truly advancements. I do however feel that products are released without being fully vetted for bugs. This tends to truly impact the offices. As far as value, we are an organization truly attempting to use Denticon in its entirety. Some products feel like an upgrade such as MyTooth which is difficult to justify the cost when it should be part of DPC. Overall, we enjoy working with the platform. Pros My favorite part was hearing what updates and new products are coming down the pipeline. It feels like once the bugs are ironed out, we’ll be able to maximize utilization. Cons There are many bugs and issues going around specifically with DPC and the reasons or responses were not helpful. Seems to just be something being worked on. Switched from [Open Dental](https://www.capterra.com/p/122350/Open-Dental/) [Dentrix](https://www.capterra.com/p/2329/Dentrix/) [SoftDent a Sensei product](https://www.capterra.com/p/231653/SoftDent/) [Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/) [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) We have multiple PM systems in the field and are looking to standardize for clarity and continuity Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 23, 2026 Natasha, thank you for the honest feedback and for sticking with us through the growing pains. We hear your concerns around DPC, the bug experience, and the feedback on MyTooth. If you run into any issues, please don't hesitate to reach out to our support team at https://support.planetdds.com or email us directly at Arty@planetdds.com. We're happy to help. JC Jose C. President Medical Practice ### "Good. Can be better." 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 April 9, 2026 Pros Pedo/ortho integration. Allows future more-efficient scalability. Properly focused on AI integration to facilitate practice management and treatment. Cons There is no training. Only a self-directed online Denticon University. Every time you ask Denticon for anything, it must be done with a ticket. Then the ticket is sometimes closed as successful even though you are waiting patiently for answers. There must be a better way! It's hard to sell the possibility of efficiency to your clients when you are not efficient yourselves. Switched from [The OPTIC System](https://www.capterra.com/p/240576/The-OPTIC-System/) No improvements or investments by owner. Technologically inferior product. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LR Lindsay R. RCM Director Hospital & Health Care ### "RCM Director" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 April 9, 2026 I love it and recommend it to many other offices and DSO. I think they are making some good improvements, but I wish they were well tested prior to announcing them Pros The flexibility it has to view all locations in one application. I like that I can do line by line accounting Cons some enhancements are needed and the voting system is useless. Wish they worked better with vendors Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Moving to a cloud based system from our servers at each location Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Desiree G. appointment setter Health, Wellness and Fitness ### "Making appointments easier!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 8, 2026 Overall my experience has been wonderful. Easy access, great support when needed, everything in one easy place. Great product all the way around. Pros Everything is in one spot. Any information that you would need for a patient is available in it's on place. You can leave detailed back notes that can be shared with all other employees. I love that it lists all past appointments and it has flash notices that mention the most important things you need to watch for. It's very simple to learn how to use it. I had a little bit of training and got it right away. Cons I do not like that you can't copy and paste things using the mouse. I have also had issues with it closing with out any reason and you have to resign in and re open any windows you may have had open. It takes up extra time that could be better used contacting the next patient. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MK Mandy K. owner Health, Wellness and Fitness ### "Lacks SUPPORT" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 14, 2025 The quality of this company has deteriorated significantly over the past two years. They continue acquiring one useless add-on company after another, overwhelming users with unnecessary features while failing to address core system stability. Meanwhile, we’re dealing with system crashes, disappearing charts, and a support team that clearly has no grasp of what is happening behind the scenes. It is incredibly frustrating to work with them. Perhaps there is one knowledgeable person in the entire organization—someone who is never available—but 99% of the time you are routed to support staff who are shockingly uninformed and unable to resolve even basic issues. Their support is an absolute joke, and the lack of competence is unacceptable. Pros seemed intuitive and easy to work with at first it seemed comprehensive and being cloud based made it attractive BUT.... Cons Very poor support. The technical staff appears uninformed, resulting in a complete waste of time. The level of bureaucracy is excessive—endless ticket submissions and constant back-and-forth emails with people who seem to have nothing to do but sit at a desk. It’s as if they’ve forgotten that many of us are actively working and providing patient care, not engaging in pointless email chains that resolve nothing. Switched from [MOGO](https://www.capterra.com/p/2336/MOGO-Cloud-Dental-Software/) i wanted more integrated system specially payments Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 20, 2025 Hi Mandy, Thank you for sharing your thoughts with us. We are so sorry about your recent experience, and we appreciate your taking time to share your feedback. We want you to know that we are continually investing in ongoing staff training and refining our internal processes to support a smoother, more consistent experience for all users. These efforts help ensure our team has the tools, knowledge, and structure they need to provide timely and effective assistance. Feedback like yours helps us better understand where expectations may not have aligned. We would welcome the opportunity to learn more about the challenges you encountered so we can review them in greater detail. Thank you again for your feedback. We’re committed to continual improvement and to supporting our customers as effectively as possible. DA david A. Dentist Health, Wellness and Fitness ### "Strong Meh Overall" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 22, 2025 Pretty meh to generally poor overall. We switched, primarily because they keep you on a fixed % increase in monthly fees but then once we started looking around we realized how poor the overall platform is. It is like it was designed in 1992 at the advent of the internet and nobody has decided to do a refresh since. Pros Cloud based but... there are a lot of other options that accomplish this. It did work okay with RevenueWell and I did like their payment system Denticon Pay. Cons Dated design, not comprehensive, buggy, had to use multiple workarounds to do simple tasks. Some work tasks were impossible to accomplish. For instance, if a patient needed to be moved to their own account (a child or a divorce for instance), their entire chart had to be remade, everything re-charted, etc. None of their history transferred and there was no way to accomplish this. Sending reminders through RevenueWell you had to manually remove every single block in the schedule - it thought they were appointments. Just overall a very very clunky product. Also, transferring away from them has been a nightmare. The new software platform is great but getting someone to respond at Denticon that will help facilitate a transition away is a nightmare. They have no single centralized agent to assist with transitioning, you have to submit help tickets that you may or may not receive a response to. At least pulling your general data is streamlined with an automated process but good luck with all your imaging, setting cancellation dates, getting info on fees, etc. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Wanted a cloud based platform and Dentrix is outdated. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Sherry S. Dental hygienist Health, Wellness and Fitness ### "I would rather use paper charts" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 February 14, 2025 Any time they update this software they make it even worse. I’ve used multiple other dental software and this is by far the worst Pros Absolutely nothing! Writing in a paper chart is easier than using this program Cons I have to click an inordinate amount of times to do anything with this software Switched from [DENTECH](https://www.capterra.com/p/85034/DENTECH/) Not my decision, management decided what product to use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/35009/Denticon/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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