---
title: "Denticon Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is Denticon the right Dental solution for you? Explore 118 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/35009/Denticon/reviews/"
page_type: "reviews"
language: "en"
publication_date: "2026-11-09"
---

Denticon

4.5 (118)

[View alternatives](https://www.capterra.com/p/35009/Denticon/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated November 9th, 2026

# Reviews of Denticon

Ease of use

4.4

Customer Service

4.3

## Pros and Cons in Reviews

Desiree G

appointment setterHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: 6-12 months.

“I love that it lists all past appointments and it has flash notices that mention the most important things you need to watch for.“

January 8, 2026

MK

Mandy K

ownerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years.

“Perhaps there is one knowledgeable person in the entire organization—someone who is never available—but 99% of the time you are routed to support staff who are shockingly uninformed and unable to resolve even basic issues.“

November 14, 2025

JC

Jose C

PresidentMedical Practice, 11 - 50 employeesUsed the software for: 1-2 years.

“Properly focused on AI integration to facilitate practice management and treatment.“

April 9, 2026

Desiree G

appointment setterHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: 6-12 months.

“I have also had issues with it closing with out any reason and you have to resign in and re open any windows you may have had open.“

January 8, 2026

Allison J

COOHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years.

“We can login from anywhere, which is nice especially with remote employees.“

April 21, 2026

MK

Mandy K

ownerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years.

“It’s as if they’ve forgotten that many of us are actively working and providing patient care, not engaging in pointless email chains that resolve nothing.“

November 14, 2025

BW

Beth W

Director of OperationsMedical Practice, 51 - 200 employeesUsed the software for: More than 2 years.

“Denticon is a cloud based Practice Management Software which has improved every aspect of our work flow, reporting and staffing as a DSO with 9 locations.“

October 23, 2024

da

david a

DentistHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years.

“They have no single centralized agent to assist with transitioning, you have to submit help tickets that you may or may not receive a response to. “

October 22, 2025

## Showing most helpful reviews

Showing 1-25 of 118 available reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

COO  
Used the software for: 3-5 years

### "It was great until it wasn't.. "

April 22, 2026

1.0

As a multi-location dental practice, we value systems that are efficient, scalable, and well-supported. Denticon delivers well on the operational side and has been a reliable platform for our day-to-day needs. Where we’ve experienced challenges is with support. We’ve had an open request for over six months that remains unresolved, with communication primarily limited to generic updates and no clear timeline or ownership. Despite multiple follow-ups, we have yet to connect directly with a team member who can actively move the issue forward. At this level of practice management, responsiveness and accountability are just as critical as functionality. Streamlining support communication and providing more direct, solution-oriented engagement would significantly elevate the overall experience.

Pros

Denticon is a cloud based platform. We can login from anywhere, which is nice especially with remote employees.

Cons

Support and user functionality: Way to many clicks to get anywhere or do anything within the system, which makes it difficult to train new employees. Whenever there is a support issue we get a tier one represenative that takes away too much time from our team.

Alternatives considered

[Open Dental](https://www.capterra.com/p/122350/Open-Dental/)

Reasons for choosing Denticon

We purchased a practice that was already a Denticon client and decided not switch due to patient data being in Denticon already.

Review Source

Response from Planet DDS

April 23, 2026

Thank you for taking the time to share this, Allison. We're glad Denticon has been a reliable platform for your day-to-day operations, and we hear you on the support experience. An open request sitting unresolved for six months with no clear ownership is not the standard we hold ourselves to, and we take that seriously. We've escalated this directly to our Customer Success team and someone will be reaching out to you shortly to take ownership and work toward a resolution. In the meantime, please feel free to reach out to us at Arty@planetdds.com with your company name and the email associated with your account so we can make sure the right person is looped in.

Sr Director of IT Architecture and Integrations  
Used the software for: 3-5 years

### "Good and should be getting better..."

April 13, 2026

4.0

I've been working with PlanetDDS for 7 years now and converted around 250 practices from various Practices management systems and around 50TB of x-rays to XVWeb and more to come. They are great to work with and I like what I'm seeing in the roadmap. Lots of AI integrations, more robust API's and Cloud 9 integration for Ortho.

Pros

The setup is straight forward, and their integrations work extremely well. XVWeb is my favorite product and their conversion tool is rock solid.

Cons

User provisioning is good for single practice or small group practices. No current way to bulk import from Denticon itself however, they are supposedly working on a solution. API are limited to customer access but that is also being upgraded with the new DentalOS release.

Switched from

[Dentrix Enterprise](https://www.capterra.com/p/161566/Dentrix-Enterprise/)[Dentrix](https://www.capterra.com/p/2329/Dentrix/)[Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/)[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/)

To consolidate all locations on the same PMS and imaging platform.

Alternatives considered

[tab32](https://www.capterra.com/p/149415/tab32/)[Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/)

Reasons for choosing Denticon

Better fit for our operational model and products outperformed the options.

Review Source

Response from Planet DDS

April 23, 2026

Todd, seven years and 250 practice conversions. That means a lot to us. Thank you for the kind words and for trusting us with that scale of work. We hear you on the user provisioning limitations and the API constraints. The good news is you already know what's coming. DentalOS is going to address a lot of that, and we're excited for you to see it in action. Thanks for being such a long-standing part of the Planet DDS community. We're glad the roadmap is landing well, and we look forward to continuing to build alongside teams like yours.

RCM Orthodontic Manager  
Used the software for: 3-5 years

### "Lots of Love for Denticon"

April 13, 2026

5.0

Denticon is by far my favorite PMS used. It was easy to learn, everyone within PlanetDDS have always been so kind and helpful

Pros

easy to read the ledgers - easy to upload notes and screenshots - easy to click here & there to get back and forth from one area to another

Cons

allocations of payments - least favorite. wish the unallocated payments could and would allocate themselves. ha!

Switched from

[Qsistant](https://www.capterra.com/p/237562/Qsistant/)[OrthoTrac a Sensei product](https://www.capterra.com/p/231655/OrthoTrac/)[Dentrix](https://www.capterra.com/p/2329/Dentrix/)[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/)

Company chose to switch over to Denticon and all offices be in one PMS

Review Source

Response from Planet DDS

April 23, 2026

Amber, thanks so much for the positive review! We love hearing that Denticon has been easy to navigate and that our team has shown up for you. That's exactly what we're here for. We hear you on the payment allocation piece too. We'll make sure that feedback gets to the right people. Thanks for being part of the Planet DDS family. We appreciate you taking the time to share your feedback.

Director of Systems Integration  
Used the software for: 3-5 years

### "Good overall, working through bugs"

April 13, 2026

5.0

Overall, I’m a fan of the platform. I feel the new products and updates that are coming out are truly advancements. I do however feel that products are released without being fully vetted for bugs. This tends to truly impact the offices. As far as value, we are an organization truly attempting to use Denticon in its entirety. Some products feel like an upgrade such as MyTooth which is difficult to justify the cost when it should be part of DPC. Overall, we enjoy working with the platform.

Pros

My favorite part was hearing what updates and new products are coming down the pipeline. It feels like once the bugs are ironed out, we’ll be able to maximize utilization.

Cons

There are many bugs and issues going around specifically with DPC and the reasons or responses were not helpful. Seems to just be something being worked on.

Switched from

[Open Dental](https://www.capterra.com/p/122350/Open-Dental/)[Dentrix](https://www.capterra.com/p/2329/Dentrix/)[SoftDent a Sensei product](https://www.capterra.com/p/231653/SoftDent/)[Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/)[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/)

We have multiple PM systems in the field and are looking to standardize for clarity and continuity

Review Source

Response from Planet DDS

April 23, 2026

Natasha, thank you for the honest feedback and for sticking with us through the growing pains. We hear your concerns around DPC, the bug experience, and the feedback on MyTooth. If you run into any issues, please don't hesitate to reach out to our support team at https://support.planetdds.com or email us directly at Arty@planetdds.com. We're happy to help.

RCM Director  
Used the software for: 3-5 years

### "RCM Director"

April 13, 2026

4.0

I love it and recommend it to many other offices and DSO. I think they are making some good improvements, but I wish they were well tested prior to announcing them

Pros

The flexibility it has to view all locations in one application. I like that I can do line by line accounting

Cons

some enhancements are needed and the voting system is useless. Wish they worked better with vendors

Switched from

[Dentrix](https://www.capterra.com/p/2329/Dentrix/)

Moving to a cloud based system from our servers at each location

Review Source

President  
Used the software for: 1-3 years

### "Good. Can be better."

April 13, 2026

4.0

Pros

Pedo/ortho integration. Allows future more-efficient scalability. Properly focused on AI integration to facilitate practice management and treatment.

Cons

There is no training. Only a self-directed online Denticon University. Every time you ask Denticon for anything, it must be done with a ticket. Then the ticket is sometimes closed as successful even though you are waiting patiently for answers. There must be a better way! It's hard to sell the possibility of efficiency to your clients when you are not efficient yourselves.

Switched from

[The OPTIC System](https://www.capterra.com/p/240576/The-OPTIC-System/)

No improvements or investments by owner. Technologically inferior product.

Review Source

appointment setter  
Used the software for: Less than 1 year

### "Making appointments easier!"

January 9, 2026

5.0

Overall my experience has been wonderful. Easy access, great support when needed, everything in one easy place. Great product all the way around.

Pros

Everything is in one spot. Any information that you would need for a patient is available in it's on place. You can leave detailed back notes that can be shared with all other employees. I love that it lists all past appointments and it has flash notices that mention the most important things you need to watch for. It's very simple to learn how to use it. I had a little bit of training and got it right away.

Cons

I do not like that you can't copy and paste things using the mouse. I have also had issues with it closing with out any reason and you have to resign in and re open any windows you may have had open. It takes up extra time that could be better used contacting the next patient.

Review Source

owner  
Used the software for: 3-5 years

### "Lacks SUPPORT"

November 19, 2025

1.0

The quality of this company has deteriorated significantly over the past two years. They continue acquiring one useless add-on company after another, overwhelming users with unnecessary features while failing to address core system stability. Meanwhile, we’re dealing with system crashes, disappearing charts, and a support team that clearly has no grasp of what is happening behind the scenes. It is incredibly frustrating to work with them. Perhaps there is one knowledgeable person in the entire organization—someone who is never available—but 99% of the time you are routed to support staff who are shockingly uninformed and unable to resolve even basic issues. Their support is an absolute joke, and the lack of competence is unacceptable.

Pros

seemed intuitive and easy to work with at first it seemed comprehensive and being cloud based made it attractive BUT....

Cons

Very poor support. The technical staff appears uninformed, resulting in a complete waste of time. The level of bureaucracy is excessive—endless ticket submissions and constant back-and-forth emails with people who seem to have nothing to do but sit at a desk. It’s as if they’ve forgotten that many of us are actively working and providing patient care, not engaging in pointless email chains that resolve nothing.

Switched from

[MOGO](https://www.capterra.com/p/2336/MOGO-Cloud-Dental-Software/)

i wanted more integrated system specially payments

Review Source

Response from Planet DDS

November 20, 2025

Hi Mandy, Thank you for sharing your thoughts with us. We are so sorry about your recent experience, and we appreciate your taking time to share your feedback. We want you to know that we are continually investing in ongoing staff training and refining our internal processes to support a smoother, more consistent experience for all users. These efforts help ensure our team has the tools, knowledge, and structure they need to provide timely and effective assistance. Feedback like yours helps us better understand where expectations may not have aligned. We would welcome the opportunity to learn more about the challenges you encountered so we can review them in greater detail. Thank you again for your feedback. We’re committed to continual improvement and to supporting our customers as effectively as possible.

Dentist  
Used the software for: 1-3 years

### "Good overall "

November 15, 2024

5.0

Very good experience; everything is a OKAY

Pros

It is very user friendly; quick and easy to learn and understand

Cons

Some notes and terms are not very specific

Switched from

[Qsistant](https://www.capterra.com/p/237562/Qsistant/)

not so user friendly; not quick and easy to learn and understand

Review Source

Dental hygienist  
Used the software for: Less than 1 year

### "I would rather use paper charts"

February 18, 2025

1.0

Any time they update this software they make it even worse. I’ve used multiple other dental software and this is by far the worst

Pros

Absolutely nothing! Writing in a paper chart is easier than using this program

Cons

I have to click an inordinate amount of times to do anything with this software

Switched from

[DENTECH](https://www.capterra.com/p/85034/DENTECH/)

Not my decision, management decided what product to use

Review Source

Dentist/Business-Owner  
Used the software for: 3-5 years

### "Big help for our small office."

October 24, 2019

5.0

Has become a vital tool to our practice. Helps us keep up in the arena with much bigger competitors.

Pros

Nicely integrated; billing, management, clinical. Staff all find it easy to use.

Cons

Initially clinical graphics were not too impressive -- but newer/upgraded graphics are great.

Switched from

[Dentrix Enterprise](https://www.capterra.com/p/161566/Dentrix-Enterprise/)

With Dentrix it often that keeping up with the software (cost, training, maintenance, necessary hardware, upgrades, etc...............) had become its own primary feature; what little value Dentrix actually provided to our practice was hard to define (not clear at all).

Alternatives considered

[Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/)[Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/)

Reasons for choosing Denticon

Tried Denticon in their "sandbox", and it seemed useful and straightforward. They also had a good long history, track-record in "cloud-based" software.

Review Source

Dentist  
Used the software for: 3-5 years

### "After years of use, I can't see myself using anything else"

May 29, 2020

5.0

Denticon has been awesome. I don't deal with the issues of servers, backups, backup storage, security, ransomware, etc., that many of my colleagues have dealt with. My experience has been excellent.

Pros

I love the cloud based access, ease of viewing records, schedules, reports, etc., from any device, including my phone. Excellent training videos for new users. No need to worry about backups and off-site backup storage. No security concerns.

Cons

Sometimes reports are hard to navigate. Sometimes support is challenging with no 800-number support available.

Switched from

[Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/)

Imaging, software robustness. (is that a word?!)

Alternatives considered

[Open Dental](https://www.capterra.com/p/122350/Open-Dental/)[Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/)

Reasons for choosing Denticon

Age and development of product, image backup and storage

Review Source

Pediatric Dentist  
Used the software for: 1-3 years

### "OK, but could be so much more comprehensive and helpful for both front desk and treatment personnel."

November 5, 2024

3.0

After having used DOX Pediatric Dental Software for 30 years, Denticon is not as comprehensive or intuitive to use. Although the basic DOX software is much older, it seems more comprehensive in the areas of account management, estimating co-pays for patients with various insurances, photos archiving and ease of use. On a scale of 1-10, with 10 being the best software, Denticon at this time, rates a 4-5. smm

Pros

Easy to learn. Fairly basic software Like the dual screen ability

Cons

1\. Patient visit slips lack information about last Panoramic and BW x-rays. Have to dig through the ledger to find out date of last pan/bw. Production killer 2. Pull downs in Operative need detailing. 3. When you save progress notes, especially after completing pull downs in Operative, I have to edit misspellings and other mistakes. 4. Need ability to permanently turn off the checked "Prod. View", so colored blocks never showup. It is hard to read names with appointments have color. 5.Maybe we are entering data incorrectly, but in the patient information screen, I need to easily find the names of both mother and father of our Pedo patients. 6. DropSpot escribe software is cumbersome to use...took several attempts to figure out how to use properly. 7. I have not found a way to save all photos of Hygiene patients. In DOX, we were able to save all hygiene photograph through out the years in it's "Letter Writing" folder. I need to save every photo taken at every Hygiene appointment so that, we are able to watch oral/facial Growth and Development.

Switched from

[Dental Office Xpress (DOX)](https://www.capterra.com/p/129578/Dental-Office-Xpress-DOX/)

My practice was bought out by Rock Dental Brands

Review Source

Doctor  
Used the software for: 3-5 years

### "Denticon Dental Practice Management"

April 26, 2024

2.0

Fair to poor with poor support, customer service.

Pros

Cloud eliminates maintenance but at a cost

Cons

Inconsistent, expensive with frequent cost increases, poor xray integration and worthless support...

Switched from

[SoftDent a Sensei product](https://www.capterra.com/p/231653/SoftDent/)

Cloud offering limited maintenance and backup responsibility.

Reasons for choosing Denticon

There were no alternatives in 2009 when we initially purchased.

Review Source

Revenue Cycle Manager  
Used the software for: Less than 1 year

### "Paying for a system with minimal support that we cannot use "

October 20, 2022

1.0

Extremely disappointing.

Pros

What looked good was the options for multiple clearinghouses…. 5 clinics taken live over a month and now I would say stay away because it’s not worth the level of poor support and the worst go live experience.

Cons

Lack of support and project management. Our implementation specialist was fired just prior to our first go live. So she may have dropped the ball but Denticon still failed to pick up that ball and make things right.

Switched from

[OrthoTrac a Sensei product](https://www.capterra.com/p/231655/OrthoTrac/)

To accommodate multiple service lines and reporting capacity.

Review Source

Sr. Regional Director  
Used the software for: 3-5 years

### "Denticon software"

June 14, 2024

3.0

Pros

All features and the pt information page.

Cons

How often it goes down dur to problems.

Switched from

[Dentrix](https://www.capterra.com/p/2329/Dentrix/)

Bc we had multiple locations and this way it was just one database of patients

Review Source

Owner  
Used the software for: 3-5 years

### "Dental Software"

March 23, 2020

5.0

I like the ease of the overall software and how when new employees come in with no knowledge they pick it up super quick. Definitely recommend to any dental office that is looking for a new dental software.

Pros

I love this software, it is easy to navigate even with zero knowledge of the product. The software makes it easy to figure out how to change or add anything and when I can't find it in the help portal the staff is super helpful and always get back to us quickly when we have a question.

Cons

I haven't found any cons so far with using this software

Alternatives considered

[Open Dental](https://www.capterra.com/p/122350/Open-Dental/)[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/)

Reasons for choosing Denticon

The ease of the product, the price was very fair,

Review Source

Dentist  
Used the software for: 3-5 years

### "A great, reliable dental software"

October 25, 2019

5.0

I utilize Denticon daily to run my practice. From daily reports to statements, it is a solid product, especially for the price point. Easily navigable screens. Training videos are an added plus.

Pros

I like how user-friendly the software is. If there is something that you need help with, one of the videos can often resolve the problem. If not, it is easy to submit a ticket, which will be answered quite promptly. I also really like the capability of being able to log on from any location, even from my smartphone, using Chrome.

Cons

I'm not an experienced billing specialist, but I did notice when I was posting payments that there are some quirky auto-adjustments that occur. It seems a little complicated and counterintuitive, but it's a minor issue that an experienced biller would be able to either utilize or circumvent.

Switched from

Windent was discontinued in 2014.

Reasons for choosing Denticon

Price and familiarity. I had previously used Denticon in another dentist's practice that I worked at.

Review Source

Dentist/Owner  
Used the software for: 3-5 years

### "So glad we made the switch!"

December 10, 2018

5.0

It's a very useful tool that let's us function at a much higher level than a small office such as ours otherwise could.

Pros

We'd been longtime Dentrix users prior to this -- leaving that behind and switching to Denticon was by far one of the most significantly beneficial changes we've ever made to our office operations. We would never even consider going back. We have found so many benefits and unexpected synergies in using Denticon -- and it seems like we're always discovering a few more. We are sure that it has been a genuine competitive advantage for us -- making it possible for us to keep-up and even excel in today's rapidly-evolving dental practice arena.

Cons

Sometimes I think less opening of new windows, less clicking through steps might be appreciated (but I understand that a lot of that is due to necessary tracking/documentation for security and accountability).

Review Source

Patient Advocate Manager  
Used the software for: 3-5 years

### "Cloud Based Dental Software"

June 5, 2020

5.0

Overall we have been pleased with Denticon and their software. We are able to continue to move forward with technology without being stuck with paper charts, or old ways of doing business. We are constantly evolving and Denticon evolves with us. The ability to access the software from all locations and continue business is a huge advantage over a traditional software program.

Pros

The team at Planet DDS is constantly reaching out to the users and looking to them for the improvements and usability of the software. They are responsive to all inquiries and their customer service is some of the best in the industry.

Cons

Because it is cloud based, if there are internet issues or server issues from Denticon side, the software can go down (rarely occurs though).

Review Source

Owner  
Used the software for: 3-5 years

### "Faithful to Denticon"

October 9, 2019

5.0

It’s been great

Pros

The ease of use. I was one of the beta users in the early days, and when I felt something needed changing, we would call and the staff at Denticon. Would make the adjustments.

Cons

The cost increases. It’s too bad that early adopters aren’t grandfathered in to a fixed price. This would also encourage dentists to stay with you, because if they left, they would lose their price.

Switched from

My brother is a PHD in computer science. He searched all software companies for me, and felt web based was the way to go. At the time, you were one of the few web based.

Reasons for choosing Denticon

My brothers recommendation

Review Source

Office Manager Dentist Office/ Consultant  
Used the software for: 3-5 years

### "Denticon software review"

January 13, 2017

5.0

I really love identical software - When we opened our first dental office 5 years ago, I researched a lot of software. Before even becoming a customer, I was able to go and get a test account online and try it out! At the time (5 years ago )many of the big names did not have a way to check or use the software via the internet. Denticon is cloud based and I can check whatever I need to from anywhere. Easy to use, easy to train on and great when you add or close offices! I 've trained other dental offices on other software and the programs are not as user-friendly! I thought this was one of the best software programs on the market and still think that way today! I would highly recommend it!

Pros

Easy to use and train on. Cloud based. Scaleable. Good reports

Cons

That when you update an address you have to update it then save it and then go back and do it again hitting the update key. Doesn't have a patient confirmation feature built in.

Review Source

Owner  
Used the software for: 3-5 years

### "Denticon"

May 26, 2020

5.0

Overall very pleased

Pros

cloud-based, easy-to-use, constantly improving features, \[SENSITIVE CONTENT HIDDEN\] is AMAZING

Cons

monthly cost, occasional lag and crashing, customer service not as responsive

Switched from

[Dentrix Enterprise](https://www.capterra.com/p/161566/Dentrix-Enterprise/)

Alternatives considered

[Open Dental](https://www.capterra.com/p/122350/Open-Dental/)[Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/)[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/)

Review Source

OWNER

### "Solo practice startup with Denticon"

May 17, 2017

5.0

Cloud based, no servers necessary other than a Network Attached Storage (NAS) drive for my xrays which cost $250. The software is designed for enterprise/large/multiple office practices, therefore it is supremely over engineered for a standard 1-3 doc practice. Denticon is like Dentrix but in the cloud. Denticon has also been around for over 10 years and is a solid company. Things I like: 1. Scheduler shows procedures for the appointment and includes the tooth/surface, unlike other PMS 2. Quick batch entry of EOBs and payments 3. Integrates with Lighthouse 360 well 4. Copies of xrays taken in the office are copied to the cloud via Dentiray, I can view xrays remotely on my iPhone or at home, no need to remote in to my office 5. Denticon does not break: there is never a software update gone bad to worry about, there is never a hardware issue, if there is an internet problem Denticon mirrors your data at multiple data centers across the US 6. Virtual Business Services aka outsourced insurance and aging support: To check and verify/enter insurance plans there is a button on the appointment that sends the patient's insurance info to a Denticon agent in the US who then will verify and enter all the necessary insurance info into the patient file. No one offers that. 7. Realtime eligibility: A button you press in the patient's file that connects with the insurance carrier and gives you an immediate eligibility and benefits remaining report 8. Built in time clock for staff. No other cloud PMS that I looked at offers this. 9. Easy to add new users, new locations/practices Since new ownership software updates have been more frequent but sometimes buggy. Denticon does not have the same grassroots user base interaction/support that is inherent in systems like Dentrix, Open Dental or Eaglesoft because their market penetration is geared towards multiple office/DSO customers.

Review Source

Dentist  
Used the software for: 3-5 years

### "Denticon Software"

June 10, 2020

4.0

Overall experience with Denticon have been mostly positive. They are continually adding new features to aid in ease of use.

Pros

I like the fact that it is web-based so I can easily access patient chart from home whenever I need to. Very helpful for after hours emergency calls.

Cons

There used to be an option to call support with any questions. Now, you need to put a ticket in through their help portal and they will email you back.

Review Source

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