# Page 2 | Denticon Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Denticon the right Dental Imaging solution for you? Explore 118 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/35009/Denticon/reviews --- Denticon 4.5 (118) [View alternatives](https://www.capterra.com/p/35009/Denticon/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 29th, 2026 # Page 2 - Reviews of Denticon ## Showing most helpful reviews Showing 26-50 of 118 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Allison J. COO Health, Wellness and Fitness Used the software for: 2+ years ### "It was great until it wasn't.. " April 21, 2026 1.0 As a multi-location dental practice, we value systems that are efficient, scalable, and well-supported. Denticon delivers well on the operational side and has been a reliable platform for our day-to-day needs. Where we’ve experienced challenges is with support. We’ve had an open request for over six months that remains unresolved, with communication primarily limited to generic updates and no clear timeline or ownership. Despite multiple follow-ups, we have yet to connect directly with a team member who can actively move the issue forward. At this level of practice management, responsiveness and accountability are just as critical as functionality. Streamlining support communication and providing more direct, solution-oriented engagement would significantly elevate the overall experience. Pros Denticon is a cloud based platform. We can login from anywhere, which is nice especially with remote employees. Cons Support and user functionality: Way to many clicks to get anywhere or do anything within the system, which makes it difficult to train new employees. Whenever there is a support issue we get a tier one represenative that takes away too much time from our team. Alternatives considered [Open Dental](https://www.capterra.com/p/122350/Open-Dental/) Reason for choosing Denticon We purchased a practice that was already a Denticon client and decided not switch due to patient data being in Denticon already. Review Source Response from Planet DDS April 23, 2026 Thank you for taking the time to share this, Allison. We're glad Denticon has been a reliable platform for your day-to-day operations, and we hear you on the support experience. An open request sitting unresolved for six months with no clear ownership is not the standard we hold ourselves to, and we take that seriously. We've escalated this directly to our Customer Success team and someone will be reaching out to you shortly to take ownership and work toward a resolution. In the meantime, please feel free to reach out to us at Arty@planetdds.com with your company name and the email associated with your account so we can make sure the right person is looped in. TR Todd R. Sr Director of IT Architecture and Integrations Hospital & Health Care Used the software for: 2+ years ### "Good and should be getting better..." April 10, 2026 4.0 I've been working with PlanetDDS for 7 years now and converted around 250 practices from various Practices management systems and around 50TB of x-rays to XVWeb and more to come. They are great to work with and I like what I'm seeing in the roadmap. Lots of AI integrations, more robust API's and Cloud 9 integration for Ortho. Pros The setup is straight forward, and their integrations work extremely well. XVWeb is my favorite product and their conversion tool is rock solid. Cons User provisioning is good for single practice or small group practices. No current way to bulk import from Denticon itself however, they are supposedly working on a solution. API are limited to customer access but that is also being upgraded with the new DentalOS release. Alternatives considered [tab32](https://www.capterra.com/p/149415/tab32/)[Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/) Reason for choosing Denticon Better fit for our operational model and products outperformed the options. Switched from [Dentrix Enterprise](https://www.capterra.com/p/161566/Dentrix-Enterprise/)[Dentrix](https://www.capterra.com/p/2329/Dentrix/)[Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/)[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) To consolidate all locations on the same PMS and imaging platform. Review Source Response from Planet DDS April 23, 2026 Todd, seven years and 250 practice conversions. That means a lot to us. Thank you for the kind words and for trusting us with that scale of work. We hear you on the user provisioning limitations and the API constraints. The good news is you already know what's coming. DentalOS is going to address a lot of that, and we're excited for you to see it in action. Thanks for being such a long-standing part of the Planet DDS community. We're glad the roadmap is landing well, and we look forward to continuing to build alongside teams like yours. NN Natashia N. Director of Systems Integration Hospital & Health Care Used the software for: 2+ years ### "Good overall, working through bugs" April 9, 2026 5.0 Overall, I’m a fan of the platform. I feel the new products and updates that are coming out are truly advancements. I do however feel that products are released without being fully vetted for bugs. This tends to truly impact the offices. As far as value, we are an organization truly attempting to use Denticon in its entirety. Some products feel like an upgrade such as MyTooth which is difficult to justify the cost when it should be part of DPC. Overall, we enjoy working with the platform. Pros My favorite part was hearing what updates and new products are coming down the pipeline. It feels like once the bugs are ironed out, we’ll be able to maximize utilization. Cons There are many bugs and issues going around specifically with DPC and the reasons or responses were not helpful. Seems to just be something being worked on. Switched from [Open Dental](https://www.capterra.com/p/122350/Open-Dental/)[Dentrix](https://www.capterra.com/p/2329/Dentrix/)[SoftDent a Sensei product](https://www.capterra.com/p/231653/SoftDent/)[Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/)[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) We have multiple PM systems in the field and are looking to standardize for clarity and continuity Review Source Response from Planet DDS April 23, 2026 Natasha, thank you for the honest feedback and for sticking with us through the growing pains. We hear your concerns around DPC, the bug experience, and the feedback on MyTooth. If you run into any issues, please don't hesitate to reach out to our support team at https://support.planetdds.com or email us directly at Arty@planetdds.com. We're happy to help. MK Mandy K. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Lacks SUPPORT" November 14, 2025 1.0 The quality of this company has deteriorated significantly over the past two years. They continue acquiring one useless add-on company after another, overwhelming users with unnecessary features while failing to address core system stability. Meanwhile, we’re dealing with system crashes, disappearing charts, and a support team that clearly has no grasp of what is happening behind the scenes. It is incredibly frustrating to work with them. Perhaps there is one knowledgeable person in the entire organization—someone who is never available—but 99% of the time you are routed to support staff who are shockingly uninformed and unable to resolve even basic issues. Their support is an absolute joke, and the lack of competence is unacceptable. Pros seemed intuitive and easy to work with at first it seemed comprehensive and being cloud based made it attractive BUT.... Cons Very poor support. The technical staff appears uninformed, resulting in a complete waste of time. The level of bureaucracy is excessive—endless ticket submissions and constant back-and-forth emails with people who seem to have nothing to do but sit at a desk. It’s as if they’ve forgotten that many of us are actively working and providing patient care, not engaging in pointless email chains that resolve nothing. Switched from [MOGO](https://www.capterra.com/p/2336/MOGO-Cloud-Dental-Software/) i wanted more integrated system specially payments Review Source Response from Planet DDS November 20, 2025 Hi Mandy, Thank you for sharing your thoughts with us. We are so sorry about your recent experience, and we appreciate your taking time to share your feedback. We want you to know that we are continually investing in ongoing staff training and refining our internal processes to support a smoother, more consistent experience for all users. These efforts help ensure our team has the tools, knowledge, and structure they need to provide timely and effective assistance. Feedback like yours helps us better understand where expectations may not have aligned. We would welcome the opportunity to learn more about the challenges you encountered so we can review them in greater detail. Thank you again for your feedback. We’re committed to continual improvement and to supporting our customers as effectively as possible. dA david A. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Strong Meh Overall" October 22, 2025 2.0 Pretty meh to generally poor overall. We switched, primarily because they keep you on a fixed % increase in monthly fees but then once we started looking around we realized how poor the overall platform is. It is like it was designed in 1992 at the advent of the internet and nobody has decided to do a refresh since. Pros Cloud based but... there are a lot of other options that accomplish this. It did work okay with RevenueWell and I did like their payment system Denticon Pay. Cons Dated design, not comprehensive, buggy, had to use multiple workarounds to do simple tasks. Some work tasks were impossible to accomplish. For instance, if a patient needed to be moved to their own account (a child or a divorce for instance), their entire chart had to be remade, everything re-charted, etc. None of their history transferred and there was no way to accomplish this. Sending reminders through RevenueWell you had to manually remove every single block in the schedule - it thought they were appointments. Just overall a very very clunky product. Also, transferring away from them has been a nightmare. The new software platform is great but getting someone to respond at Denticon that will help facilitate a transition away is a nightmare. They have no single centralized agent to assist with transitioning, you have to submit help tickets that you may or may not receive a response to. At least pulling your general data is streamlined with an automated process but good luck with all your imaging, setting cancellation dates, getting info on fees, etc. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Wanted a cloud based platform and Dentrix is outdated. Review Source AC Amber C. RCM Orthodontic Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Lots of Love for Denticon" April 9, 2026 5.0 Denticon is by far my favorite PMS used. It was easy to learn, everyone within PlanetDDS have always been so kind and helpful Pros easy to read the ledgers - easy to upload notes and screenshots - easy to click here & there to get back and forth from one area to another Cons allocations of payments - least favorite. wish the unallocated payments could and would allocate themselves. ha! Switched from [Qsistant](https://www.capterra.com/p/237562/Qsistant/)[OrthoTrac a Sensei product](https://www.capterra.com/p/231655/OrthoTrac/)[Dentrix](https://www.capterra.com/p/2329/Dentrix/)[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Company chose to switch over to Denticon and all offices be in one PMS Review Source Response from Planet DDS April 23, 2026 Amber, thanks so much for the positive review! We love hearing that Denticon has been easy to navigate and that our team has shown up for you. That's exactly what we're here for. We hear you on the payment allocation piece too. We'll make sure that feedback gets to the right people. Thanks for being part of the Planet DDS family. We appreciate you taking the time to share your feedback. Desiree G. appointment setter Health, Wellness and Fitness Used the software for: 6-12 months ### "Making appointments easier!" January 8, 2026 5.0 Overall my experience has been wonderful. Easy access, great support when needed, everything in one easy place. Great product all the way around. Pros Everything is in one spot. Any information that you would need for a patient is available in it's on place. You can leave detailed back notes that can be shared with all other employees. I love that it lists all past appointments and it has flash notices that mention the most important things you need to watch for. It's very simple to learn how to use it. I had a little bit of training and got it right away. Cons I do not like that you can't copy and paste things using the mouse. I have also had issues with it closing with out any reason and you have to resign in and re open any windows you may have had open. It takes up extra time that could be better used contacting the next patient. Review Source JC Jose C. President Medical Practice Used the software for: 1-2 years ### "Good. Can be better." April 9, 2026 4.0 Pros Pedo/ortho integration. Allows future more-efficient scalability. Properly focused on AI integration to facilitate practice management and treatment. Cons There is no training. Only a self-directed online Denticon University. Every time you ask Denticon for anything, it must be done with a ticket. Then the ticket is sometimes closed as successful even though you are waiting patiently for answers. There must be a better way! It's hard to sell the possibility of efficiency to your clients when you are not efficient yourselves. Switched from [The OPTIC System](https://www.capterra.com/p/240576/The-OPTIC-System/) No improvements or investments by owner. Technologically inferior product. Review Source LR Lindsay R. RCM Director Hospital & Health Care Used the software for: 2+ years ### "RCM Director" April 9, 2026 4.0 I love it and recommend it to many other offices and DSO. I think they are making some good improvements, but I wish they were well tested prior to announcing them Pros The flexibility it has to view all locations in one application. I like that I can do line by line accounting Cons some enhancements are needed and the voting system is useless. Wish they worked better with vendors Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Moving to a cloud based system from our servers at each location Review Source BW Beth W. Director of Operations Medical Practice Used the software for: 2+ years ### "Best Practice Management Software EVER" October 23, 2024 5.0 My overall experience with Denticon has been outstanding. I am such a big fan, that I happily schedule calls with any future Denticon customers to share our experience with the integration process, best practices and answer questions they might have. This helps assist practices that aren't sure if Denticon is right for them, to make the decision to move forward. Pros Denticon is a cloud based Practice Management Software which has improved every aspect of our work flow, reporting and staffing as a DSO with 9 locations. We have the best success support in Xavier Gardner, who works closely with our team to educate us and support our growth and success in the dental space. My favorite part is that Planet DDS seeks out feedback from its customers, and actually makes changes to best accommodate the needs of our business, providers and staff. Cons I would love to see some enhanced features to more easily manage rescheduling appointments and keeping the written appointment notes when cancelling. In addition, I hope to continue to see improvements customized reporting. Review Source MJ Maneesh J. Dentist Hospital & Health Care Used the software for: 1-2 years ### "Best Cloud Dental Software" October 30, 2024 5.0 So far good; if they don't increase the price Pros It is the best period dental cloud software Cons Can't think of anything, but the price can be reduced a bit Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Cloud is the way to go. SO nothing to debate Review Source Sara M. Owner Hospital & Health Care Used the software for: 2+ years ### "Great value!" June 10, 2024 5.0 Overall, the experience has been good. Customer support has been responsive and easy to work with. The product itself continues to improve. Pros For multiple practice owners, this is a great product! Awesome value, easy to use, and always getting better. Cons UI/UX is a little dated. Lacks some admin features that could be useful. Alternatives considered [Open Dental](https://www.capterra.com/p/122350/Open-Dental/) Reason for choosing Denticon More integrated services within the platform versus open dental where you have to use third party for almost everything admin related. Switched from [Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/) Cost + more features with Denticon for multiple practice owners. Review Source BC Ben C. owner dentist Defense & Space Used the software for: Less than 6 months ### "Very disappointed" November 10, 2021 1.0 Very disappointing, in a nut shell Denticon over promised and under delivered. I'm looking at other options. Pros We have two offices and the ability to jump between offices with click has been great. Being able see patients between the two offices and have on chart that will record at both offices has been very nice. Cons Our experience with support has been terrible. We are almost 3 months in to this and e-statements are still not working. We have on going problems with the x-rays. The cost is less than other software system but the expense of extra hours spent trying to correct all the problems we are having is mounting. Also we are getting paid by insurance companies because e-claims are working but e-statement are not so patients are not getting their bills and we are not getting paid. Reason for choosing Denticon First because of all the positive reviews I read that I really question at this point. The sales person that we worked with was very good and convincing. Review Source MG Michelle G. Dir of Info Technology Health, Wellness and Fitness Used the software for: 2+ years ### "Cloud based, easy to use Patient Management, Charting, and Imaging, Billing" May 26, 2022 4.0 We are able to manage patient information across multiple offices efficiently. Pros Cloud based, easy to use Patient Management, Charting, and Imaging, Billing. Integrates with third party app for Imaging. Cons Would like it to be more customizable and integrate with other apps/service providers than only those they are contracted with. Their built in features like patient forms and reminders leave a lot to be desired which forces us to use a third party with additional monthly expense. Alternatives considered [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Reason for choosing Denticon Support for multiple offices Switched from [Dentrix Enterprise](https://www.capterra.com/p/161566/Dentrix-Enterprise/) More supportive to multiple offices Review Source SM Sindy M. Director of Operations Management Consulting Used the software for: 2+ years ### "Our Experience with Denticon" April 24, 2023 5.0 Overall experience has been more than amazing. Great product. My favorite has been the continue support from the Denticon Team. Pros The ability to be able to structure and help support the needs of our Operations Team with our Corporate Level Team. Cons More Denticon Training for the Doctors when it come to x-rays. Reason for choosing Denticon Yes, we did. Review Source MV Marc V. business manager Hospital & Health Care Used the software for: 2+ years ### "Most Mature Cloudbased Dental Practice Management Software" March 16, 2020 5.0 Flexibility, functionality and great customer service. well worth the price. Pros It is clear that cloud based SAAS has all the benefits a modern business needs to drive modern operations and good customer experience. While the entire dental software industry is working to push their software into the cloud we found that only Denticon has the maturity and functionality that the followers are still missing. Furthermore, frequent updates and as systematic way to receive user based inputs into the development process ensure for the software to stay in the lead. Cons Some limitations around functionality on Mac and iOS, in particular signature capture. Otherwise the software runs just fine on Chrome browsers on any device. Alternatives considered [Open Dental](https://www.capterra.com/p/122350/Open-Dental/)[Dentrix Enterprise](https://www.capterra.com/p/161566/Dentrix-Enterprise/)[iDentalSoft](https://www.capterra.com/p/148958/iDentalSoft/)[Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/) Review Source GV George V. Business Manager / Owner Medical Practice Used the software for: 2+ years ### "Powerful product, excellent customer service" June 8, 2020 5.0 Accuracy with insurance co-pays and minimization of collections has been our primary objective and this software has helped us tremendously Pros Denticon allows a small insurance practice to setup detailed plans and reduce collections burden. It cannot give you any more than you put in but tools are available. Cons While updates are frequent, there are some important reports that are missing such as for cleanup of unused plans, details of patients who have not been in the office for a period of time, and mass updates for these .. there are some user interface problems for plan setup but looks like they are actively working on this Reason for choosing Denticon Of all the software options we looked at when we purchased, Denticon was the only one for which the costs were clear (as opposed to call us with a quote followed by hard-sell) and with cloud data storage, which is a critical risk management control Review Source LG Lissa G. Operations Manager Hospital & Health Care Used the software for: 2+ years ### "Denticon user " May 29, 2019 4.0 I've had Denticon at my practice for 5 years and have been mostly satisfied. Pros What I like most about Denticon is that it's cloud based. Since I have two locations I am easily able to log in from anywhere and work. Another great feature are the updates and improvements within the system. Cons One of the least favorite features would be the lack of detailed reports. While Denticon has several, there are some reports that could be improved or added. Denticon is not always compatible with other systems including our x-ray system EasyDent, we were under the impression that a bridge would link the two programs but was not so we have to open each program separately. One of our most recent obstacle is Denticon not being compatible with Solution Reach which is a patient relationship management program. Review Source SD Sandy D. patient coordinator (receptionist honestly) Medical Practice Used the software for: 6-12 months ### "denticon for a non-experienced user" May 27, 2019 5.0 i honestly like denticon but it is second in my heart to dentrix only because tx planning on the mouth chart is a tiny bit easier to do in that aspect. but in denticon i usually tx plan in the tx plan tab not the chart which does make it easier to accomplish i also really like that its easy to plan out the tx plan stages with just clicking and editing. i also like that NP charts are easy to edit when its within families, and ins can just be like transfered over. its an easy to use software if one tames the time to play around with it Pros i like that denticon is very laid out (open formatted rather than closed menus) and has options for every menu/chart. im a receptionist and i really like that scheduling is very easy to set up and its effective in communication (the tile meanings) and that even charting (sometimes although rarely I'm called to asst.) is easy to understand pretty quickly Cons that sometimes when i copy paste appts. it messes my screen up and i have to do it over. or that like if i wanna filter patient scanned notes it doesnt filter each individual tab (thats like an addtional selection which is fine) Review Source TS Timothy S. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Great Cloud-based Dental Software" June 1, 2020 4.0 Pros We have multiple offices, so being able to access it from anywhere is fantastic. It's very intuitive, and the support staff is very quick to respond. Cons We have had many difficulties with linking third party software's to it. Even software that is made to work with Denticon has problems. We've just learned to do without. Alternatives considered [Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Reason for choosing Denticon It was cheaper and easier. Review Source VM Virginia M. Dentist Owner Medical Practice Used the software for: 2+ years ### "A very comprehensive package" October 23, 2019 5.0 I've always had good experience with Denticon product and staff. Pros I have appreciated the breadth of information this software gathers and the ease in asking for information to do analyses. The help staff have been very timely in responding to questions and finding answers for us. Cons The software is so comprehensive I feel sometimes I cannot wrap my head around what is included. I purchase this each month but I need to spend concentrated time to teach myself details about a question I have. Maybe being left behind? Or in other words, maybe having a overview video instead of a specific webinar topic available to the dentists who want to do specific analyses. The monthly cost for this software is at the upper limit of my preferred budget amount, but there does not seem to be an equivalent service anywhere that will match performance. Review Source JJ Justin J. CEO and Founder Medical Practice Used the software for: 1-2 years ### "Denticon is the ideal solution for both the dental professional, and business owner" September 15, 2017 5.0 Pros Extremely robust software, cloud-based (accessible anywhere anytime), has a deep set of tools for providers, administrators, and online tools for patients. Amazing team support, responsive to requests and friendly. We're a fully paperless office, and we couldn't have done it without Denticon. They're continually responding to customer suggestions and adding new features, and the core product meets all of our needs and more. I also like how well integrated they are with other software (imaging, communications, payment processing, insurance billing, etc). Denticon has a Virtual Business Support service that supports pre-authorizations, claims, and other insurance or other needs (for very reasonable prices). Cons So robust that it takes a lot of time to learn. Plan for ample training time upfront with office admin and provider team. There's a comprehensive Help portal, and training, but plan to spend time to get a comprehensive understanding of all the software components. But it's worth it.... Review Source RN Rita N. owner Hospital & Health Care Used the software for: 2+ years ### "Denticon for 6 office practice" May 25, 2020 5.0 customer service is excellent. Denticon as a whole is improving constantly Pros Very customizable, comprehensive. Options available can be made to fit any practice type Cons design layout of the screen space. endless functionality taking up screen space which limits viewing area for progress note, X-ray viewing. Also, Xray quality is compromised, not able to compare xrays taken from different dates Alternatives considered [Open Dental](https://www.capterra.com/p/122350/Open-Dental/)[Dentrix Enterprise](https://www.capterra.com/p/161566/Dentrix-Enterprise/)[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Reason for choosing Denticon cloud based, it fits the specific needs for us at the time Review Source VR Verified Reviewer Dental Administrator Medical Practice Used the software for: 6-12 months ### "Cloud based dental software" March 29, 2019 5.0 Pros First I absolutely love the cloud based software! This helps us save space on site in the office and also it can be accessed from home if taking an emergency phone call. There are so many amazing functions and we keep learning more about how Denticon will improve our day! It's a relief to be paper free and the transition was relatively easy. With all of the new standards that dental offices must follow, it is already HIPAA compliant so that isn't a concern. Cons Many functions to learn! Will take us time but will be worth it. Review Source EB Edna B. Oral surgeon Health, Wellness and Fitness Used the software for: 2+ years ### "To everyone I meet" October 4, 2019 5.0 We target a certain daily weekly and monthly production and it helps so much to know our numbers so we know what to market to referring offices, and where we can improve Pros I talk about denticon to every single dentist I meet. Unsolicited advice for sure but I cannot praise it enough. It makes the clinical aspect but more importantly the business aspect so darn easy! I love how easy it is to use and stay on top of our daily weekly and monthly goals Cons Learning curve at the beginning was a bit rough but their onboarding team was incredible Reason for choosing Denticon The business aspect was just too good and the fact that it was cloud based was fantastic. 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