Who Uses This Software?

PracticeMaster is designed specifically for legal professionals who want to take control of their matters and keep appointments, contacts, calendars, and email organized.


Average Ratings

26 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $600.00/one-time/user
    See pricing details
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Software Technology
  • www.tabs3.com/
  • Founded 1979
  • United States

About PracticeMaster

PracticeMaster gives your firm more than Outlook. It helps you do the things you already have to do, only faster. PracticeMaster, the most award-winning legal desktop practice management software, includes document assembly, a firm-wide calendar, and tracking for online research, email and phone calls. You can easily convert appointments, phone calls and research into fees in Tabs3 Billing Software, so you can quickly bill for your time.


PracticeMaster Features

  • Access Controls
  • Archiving & Retention
  • Collaboration
  • Contract Management
  • Document Assembly
  • Document Indexing
  • Document Tagging
  • Full Text Search
  • Version Control

PracticeMaster Reviews Recently Reviewed!

This software continues to improve, and to treat their customers like gold!

Oct 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, great support team, integration with other software, and capable, helpful and supportive program. This software is so user-friendly and I love the backup feature in Platinum Ultimate!

Overall: As indicated previously, this is simply amazing.

Product is nice, but could use an update

Jul 18, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: I like how we are able to synch with Outlook and view the calendar on our phones. The layout is also nice in that tasks are listed at the top so that we know what is due that day. The software is pretty user friendly as well.

Cons: The look of the calendar function do use an update in making it look more modern. When using it, it feels older than it is

Powerful software

Jun 27, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the ease of accessing information regarding clients or contacts without "clicking" through to other places. It integrates with Worldox, our document management software, so the user doesn't even have to leave the program to get files associated and stored there. The calendar syncs seamlessly with outlook as well as the emailing capabilities.

Cons: The initial conversion was challenging but other than that I haven't found much that I don't like. There are some settings that default which I didn't like, but I was able to easily turn those off.

Overall: The major benefit is the streamlining of our processes.

Great product

Apr 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Best way to capture all information on many levels.

Cons: Difficult to add/subtract features to make it more functional for individual firms.

Overall: I've used PracticeMaster for the past seven years, and it is a great product! I highly recommend it to all law firms.

PracticeMaster

Oct 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is fully integrated functional system with the billing accounting and trust functions. Also the interface with ProPay for credit card payments is fully seamless.

Cons: nothing

Overall: Product is fully functional meeting all our requirements for and software support is outstanding. Document management feature is one of the best I have seen/used and it is integrated in the product which makes it even more powerful.

Recommendations to other buyers: No

PracticeMaster - fits my work flow

Oct 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: WorkFlows, Filters, Customization, Document Management.

Overall: PracticeMaster lets me keep all the information about a case in one location - in PracticeMaster. Case information, Contacts, Documents, Notes, E-mail, Research, Phone Calls - everything. The WorkFlow feature is tremendous. It lets me customize and automate sequences of events that happen in my work. The document management feature is my best friend. Being able to add and remove fields and customize the screens for MY data makes life so much easier.

Reliable, flexible and feature rich product

Sep 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Feature rich. Rock solid stability and reliability. Strong technical support with a good network of 3rd party trainers and support.

Cons: I'm not planning on changing anytime soon, but would like to see a couple of key improvements. First, add more modern web and client portal features that newer web based products offer. Second, the license model could improve. This product is licensed by user (like most), but inactive users are included in the license count. In order to remove them from the license pool, you essentially have to combine the data from the old user into another active or inactive user account in order to free up a license for someone else. This likely occurs with some other competitors but in my opinion could be re-developed more thoughtfully.

Overall: We have been using over 6 years. The company has been around a very long time and has a sold, feature rich product that can be tailored to work for most everyone. Lots of modules to support accounting, document management and payables. They have integration with several key players like Worldox. There are many more features than any one firm would use but it is built to be flexible and to accommodate a wide range of practices and use. Biggest con for me is that there is no web or client portal features beyond their Tabs3Connect product.

Makes case files searchable

Aug 08, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: PracticeMaster has a wide range of functionality. Creating and sharing documents, sending notifications to coworkers, and tracking billable hours are all possible without any add-ons that muddy the experience.

Cons: Like other highly powerful and versatile software, PracticeMaster has an interface that is initially difficult to understand. A photoediting suite may give you the ability to add ambient blurring and stitch multiple photos together via an algorithm, but if you don't know the interface, you will probably struggle to figure out how to rotate the picture or zoom in. It takes a while to get over these early navigational difficulties.

Overall: Our tailor-made PracticeMaster suite makes it easy for everyone at our law firm to organize, search, and share any kind of document that might be associated with a case, from pleadings, discovery, and correspondence to case expenses and document form templates. The need for us to create and maintain our own computer folder hierarchy has been eliminated by this software, which does it automatically. The search function is more streamlined than the Windows or Macintosh search. PracticeMaster has its own messaging service, which allows anyone to attach a notification to a case document. PracticeMaster has been skillfully created with an understanding of the needs and demands of a working law firm.

Recommendations to other buyers: Our firm uses PracticeMaster daily and gets more work out the door because of it. I would recommend this software and its quality customer service to any small or mid-size firm.

7 years running and couldn't operate our firm without it

May 14, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Amazing with billing allocations, allows us to do fee splitting that most web-based programs do not allow. Full features. Just moved our entire office to cloud-based applications through Air-Desk so now we get PracticeMaster and TABS3 in the cloud.

PM

May 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I really like the software. It is very easy to use.

Flexible, powerful management product

May 03, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: PracticeMaster has helped our family law and estate planning firm manage both professional and client contacts. The document management functionality has all but eliminated issues regarding misplacement of files. The ability to utterly customize the forms for clients and contacts is much appreciated, and the syncing between Outlook and PM works flawlessly in Platinum. I wish there were an easier way for our legal assistants to track their time with clients, however. Unlike our attorneys, our paralegals have very short interactions with clients, and logging that time is a bit tedious. Also, I wish there were hyperlinking between contact names and their usage in client files. As a last word, I have never in my life dealt with more helpful and patient customer service representatives. Given the level of customization available to each deployment of their software, their ability to accurately walk us through solutions is utterly astounding.

Everything in one place

May 02, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our office purchased PM to help us become more paperless. Having all our documents saved in PM sure beats going to off-site storage or to someone else's office to find a physical file. Our biggest hurdle has been getting the older attorneys and paralegals to trust it and turn loose of the physical files. The only reason I didn't give it 5 stars is that I think some of the billing information should be included in PM since the attorney/paralegal is setting up the client there. In our office generally everyone is only familiar with PM and not TABS so they miss some of the information that I need for billing purposes.

Reliable, robust, and feature-rich, but sacrifices intuitiveness in some areas

May 02, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software is great, and the support is great. The main drawback for us is that the software is not designed for nonprofit legal aid organizations, which presents some challenges and limitations around new client intake and case outcome and demographic reporting.

User Friendly

May 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Have never had any problems using this software...very easy to figure out.

PracticeMaster review summary

May 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are impressed with the ability to customize PracticeMaster to meet our firm's needs. We have taken significant advantage of the new features offered in Document Management as well as the work flows.

We would like to see a couple new features that would greatly impact our ability to see a long-term future with PracticeMaster as our database. We would like to be able to archive in PracticeMaster similar to the way you can in Tabs3 where the archived records can be excluded from searches and displays, but the matter can be made active again from archive if needed.

We would also like to see the ability with your financial software to have a sort by location. We currently have 7 offices, and are using QuickBooks for our general ledger and AP software because using the Tabs3 software would require us to set up 7 charts of accounts in order to separate reports by office location. This is a major disadvantage considering the fact that our firm continues to grow, and it is anticipated we will open 1-2 new offices next year. This is also the hold-up of not purchasing the Tabs3 accounting software.

We also really appreciate Judy Lassek, our Tabs3 reseller. She is instrumental in our taking advantage of the various features and capabilities of the software. We rely upon her expertise greatly.

PracticeMaster

May 02, 2016
3/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: I find Outlook to be much more intuitive, easier to use. I don't like not having a search function. The maintenance has skyrocketed, but we still don't have this basic feature unless we go to the Premium version. Feels like highway robbery.

Vendor Response

by Software Technology on May 03, 2016

Jann, Thanks for taking the time to talk to us today! We're glad that we could show you some of our PracticeMaster search features. We hope this helps you get the most out of PracticeMaster! If you have any additional questions or product suggestions, please don┬┐t hesitate to contact us at 402-419-2210.

Satisfied clients for ten years. Meets our needs and expectations

Apr 25, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Version 17 brought significant enhancements fixing some of the cons experienced previously. Easy to use - training is not difficult and made easier by the tutorials available.

PracticeMaster for Comprehensive Case Management Needs

Apr 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: PracticeMaster addresses law firms primary pain points that typically include: document and email management, appointments and tasks, case and research notes, phone records, contact management, conflicts checking, and more. The software is intuitive and comes with training videos, excellent documentation and on line help.

Attorney solo practice

Apr 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Program meant for larger law firms, but I've used it for years because of your outstanding tech support

Solid product that needs development

Apr 23, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Having moved from TimeMatters, I miss many of the features that were available with that product. Despite that, I am glad I made the move. There are some basic features that should be included in PracticeMaster and even a quick review of that product would give ideas for enhancements. What I appreciate is the speed of this product and the reliability. In fairness, there are features of PracticeMaster that work much better so it may must be the learning curve for me. Why in the world would they not have a Recycle Bin for deleted items, however, is beyond me.

Vendor Response

by Software Technology on June 08, 2015

Hi Keith, I spoke to the Product Development team and we have had a few requests for a Recycle Bin feature, but due the software infrastructure, it would be a very large feature to implement. I have shared your request with the Product Development team as a suggestion for Version 19 enhancements. If you'd like to add any more suggestions for Version 19, please email wishlist@tabs3.com and we'll add it to our list for improvements!

PracticeMaster Works for me!

Apr 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I use PracticeMaster to help me run my business and management my work. It is very customizable, and its rich array of features lets me do more and more with it. I find myself asking the question: "What is it I want the program to do for me?", and then using a combination of features to do it.

Probably the best feature is the Document Management System, and my second favorite is the WorkFlow (automation of work processes). The Mobility feature, Tabs3Connect, so so easy and powerful that many times I leave my office with just my iPad.

Certified Reseller Practice Master Review

Apr 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I consult with law firms on which software to purchase for their needs. I can honestly say this is my favorite Practice Management software on the market right now. It is the most versatile and inclusive of features. The web connection to your data, puts its competitors to shame.

STI has the best customer support that I have ever worked with, they really want to help you solve your problems.

A flexible approach to Practice Management

Apr 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: At the forefront in the practice management category when it was released in the 90's, PracticeMaster has remained a leader the the field by providing the flexibility, integration, and support that are necessary to make practice management a reality. I've worked with PracticeMaster since then, and have hundreds of clients using it to manage cases, calendars, email, and documents

PracticeMaster for billing

Apr 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: My favorite feature of PracticeMaster is the ease for journaling emails, notes, phone calls and more throughout the day and then going to one screen that allows me to bill for all of these tasks very quickly and efficiently. The fact that I can add fields and customize the product to fit my business needs is also a tremendous feature over the competition. As an independent software consultant for law firms I could use any one of the myriad of products on the market today. PracticeMaster has always performed perfectly for me and has allowed me to serve many happy clients.

I could not live without this software

Apr 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have used this software ever since it was developed. It is easy to use, accurate, comprehensive, and indispensable for my law practice. I love that it integrates seamlessly with the other STI software that I use. I don't miss deadlines, and I love the calendaring piece of this software. Enter 3 dates on my keyboard, and 50+ deadlines and ticklers are loaded into my trial calendar -- similarly for probates, guardianships, and other litigation and non-litigation cases -- accurately and dependably. This syncs easily with my Blackberry, too.

Best we have used

Apr 14, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Overall this is the best practice management software our firm has used. It integrates flawlessly with Tabs3 and produces seamless results. There are only a couple of drawbacks. First, the menu system can take a little bit of learning and it is not quite as intuitive as Amicus (but that is a small trade-off given Amicus' horrible instability). The second drawback is that the pricing is a bit aggressive for a small law firm that wants to be able to work remotely. In order to do that you have to upgrade to the highest platform and the price becomes difficult.