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ProLaw from Thomson Reuters is the legal practice management software that connects your entire organization, helping your team deliver premier client service. By combining client and matter management, docketing, time entry, billing, and accounting, ProLaw helps simplify your practice while enhancing productivity firm-wide.
Provider
Thomson Reuters
Located In
Canada
Foundation
2008
Open API
Unverified
Deployment
On-Premise Windows, Cloud, SaaS, Web-Based
Mobile Apps
Android, iOS
Training
Videos, In Person, Live Online, Webinars, Documentation
Support
Knowledge Base, Chat, Phone Support
Ideal for law firms with up to 50 timekeepers, ProLaw helps legal staff manage and maintain client records, litigation history, cases/documents, billing operations, and more.
Content Source: ProLaw
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ProLaw Reviews
Pros
I have used Prolaw for over 20 years. In the beginning (pre-West), it was the most amazing product on the market with the most amazing customer service, for small to mid-sized firms.
I like that the addresses and CMS were easily used to mail merge and to do newsletters. The invoicing was also super easy to use and you are able to capture billable time easily.
They share an enthusiasm for the vision and work hard to deliver the best product possible. They always go out of their way to help achieve customer goals.
Easy to use and functionality is superb. The interface is easy to read, making it easy to use.
Cons
You are limited on how to set up your folders. If you practice more than one area of law, the lack of customization is very restricting.
I used ProLaw when I worked for a real estate firm for foreclosure litigation. It did the job, just not as efficient as other programs.
Overall software is an utter shambles of committee designed modules that integrate poorly, bugs and errors are numerous and fixes take forever.
Training - The online courses have terrible moderators.
"ProLaw"
Pros: The ease and ability to pull documents and calendars into one program.
Cons: It's a little bit confusing and rather hard to learn.
"Great vision for a converged legal platform, but clearly under-resourced"
Overall: We need a unified platform for all data entry and consumption that understands the legal business. ProLaw does that well. It allows us to maintain a high standard of data integrity, provide a large degree of automation, and develop solutions on top of a central "hub" that everyone understands. The vision is great, the implementation is not so great. The people are great, the company is not so great. If you have good IT support, It's great. If not, well...
Pros: Centralized data management is very powerful. No other solution provides CMS, DMS, Document Assembly, Calendaring, Routing, Cost Management, Accounting, Billing/Collections, and Groupware Integration all in one platform. ProLaw allows us to have all front office and back office work in one system. Reducing the need for duplication of effort, and reducing the possible errors caused by that effort. ProLaw is that it gives us the choice to remain on-premises (or in private cloud) meaning we maintain 100% control over our clients data. Are not held hostage by all the problems inherent with software-as-a-service solutions. Importantly, ProLaw leverages a modern and accessible technology stack. That is very important for customization and integration. I can do what I need, When I need it, and I am not stuck relying on a proprietary support structure to get results. Importantly, ProLaw leverages a modern and accessible technology stack. That is very important for customization and integration. I can do what I need, When I need it, and I am not stuck relying on a proprietary support structure to get results. The Staff at ProLaw is friendly and helpful. They share an enthusiasm for the vision and work hard to deliver the best product possible. They always go out of their way to help achieve customer goals.
Cons: ProLaw is clearly under-resourced, Implementation is buggy and upgrades are a nightmare. While individual Customer service is fantastic, there is a lack of modern support such as self service installers, 64-bit applications, and proper quality assurance. ProLaw can be slow, clunky, and just feels out of date. Controls have no real business validation, As one attorney said, "It looks like something we worked on in collage", referring to the events tree and the clunky custom tabs. There is a real problem with policy over practice at ProLaw. Any deviation from Standard Operating Procedure is a nightmare. this causes almost every interaction to begin on the wrong foot, and long complicated interactions to be a nightmare for all parties involved. There is clearly problem with leadership which causes a strict adherence to an ineffective set of policies. Off-shore outsourcing of Professional Services.
"Prolaw onsite review"
Overall: it took a long time to get everything running properly and our reports created to our satisfaction, but the lack of a cloud solution during the pandemic had us looking elsewhere
Pros: customizability of reports and ability to look at database directly
Cons: data for allocations gets overwritten/deleted prolaw protal was completely different from prolaw desktop onsite software
"Stability over feature rich!"
Pros: What features they do implement work great!
Cons: Seem to be behind when it comes to new and exciting features compared to others.
"Old school but simple"
Pros: I like that Prolaw is straightforward and easy to use. It makes organization of a litigation file easy and things are easy to find quickly.
Cons: It is very old school looking- looks like it was made in 2004. It is buggy at times and gets hung up on certain routine tasks.
