Who Uses This Software?

For small businesses.


Average Ratings

15 Reviews

  • 3.5 / 5
    Overall

  • 3 / 5
    Ease of Use

  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $5,200.00/one-time
  • Deployment
    Installed - Windows
  • Support
    Online
    Business Hours

Vendor Details

  • Thomson Reuters Elite
  • www.elite.com

About ProLaw

Fully integrated solutions to automate the practice and manage the business of law.


ProLaw Features

  • Billing & Invoicing
  • Calendar Management
  • Calendar/Reminder system
  • Case Management
  • Court Records Search
  • Document Management
  • Patent / Trademark Management
  • Portfolio Management
  • Task Management
  • Time & Expense Tracking
  • Billing & Invoicing
  • Calendar Management
  • Case & Client History
  • Case Management
  • Client Management
  • Client Portal
  • Conflict Management
  • Contact Management
  • Contract Management
  • Document Management
  • Email Management
  • Financial Management
  • HR Management
  • Library Management
  • Records Management
  • Task Management
  • Time Tracking
  • Trust Accounting

ProLaw Reviews Recently Reviewed!


2017 Downgrade is apalling

Jun 03, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: Very poor system for tracking address/contact changes over time. The ease of data entry sometimes makes it too easy to inadvertently overtype. Bizarre Contacts display system of First Middle Last, without an option for Last, First Middle, even as Matters display only by Last, First Middle. Building search queries requires significant technical knowledge and cannot be done by even seasoned users. Interface is not intuitive. Some symbols are used for multiple functions.

Pros: Documents can be displayed in a number of organizational ways as fits the user's preference/needs.

Cons: Getting those documents tagged and into Prolaw is a nightmare. Previous "Profiling" function allowed for filing an email attachment only. That's gone. Now you either have to separate the attachment from the email or click through the email to get to the attachment once it is in Prolaw. Previous "Profiling" function allowed user to easily switch and mix between keyboard and mouse driven-commands. (Such as clicking on a data field and then easily typing "pl + tab" for a Pleading rather than using the drop-down menu with the mouse.) Now the user is forced to use the drop down menu. The size of the "Profiling" work box cannot be adjusted or customized as it previously could be. So when Prolaw displays a useless column between to helpful columns, the user must scroll to get to the helpful information. They also added a pagination system which makes scrolling very tedious.

Last update GIANT step BACKWARD

Jan 24, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

3 / 5
Customer Support

Comments: In prior version, when saving an email, for example, if the client/matter number was referenced in the subject, saving the email automatically populated the client/matter number and the email was recognized as such. After the most current update, ALL fields on EVERY document must be entered in order to save or create a new document. This means users are required to enter several times MORE keystrokes than in prior version to accomplish the same tasks. HUGE step backward. VERY time-consuming and frustratingly inefficient. Lord, strike me with a nasty case of pimples if I EVER complain about I-Manage again!

Pros: Drag and drop email saving - except the latest update defaults to attached doc/attached doc class/event.

Cons: Last update completely reversed the ease and efficiency of prior version. ALL document saving requires that ALL information be entered on EVERY document saved. Client/matter numbers are required, as are ALL info fields for each doc saved. Some of this was auto-populated in prior version. Current version takes users TWICE as long to save docs.

Easy to use and practical.

Jun 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's search capabilities, the multiple things that can be managed in one software. The auto spell complete feature.

Cons: We might have an older version - but I think the look appearance overall should be more modern. Maybe easier accessibility from feature to feature instead of having to go to the main page each time - maybe you can always have a quick menu option no matter what you are currently working on. For example if I'm entering time summaries why do I have to minimize each window to get to the main dialog box with the main menu as opposed to having the option to go to contacts right on the toolbar that I have while working on time summaries. Even having a tab feature such as web browsers do - to make multi tasking easier.

A Solid Software to kee track of your cases

Nov 11, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like how fast and reliable it is for your computer. I like being able to have different users. It does everything you need a software to use for managing your firm.

Cons: You can not access it over a browser at least not the years I used it. You needed the software installed. The them was not very bright but that might have just been my default settings. I assume most people keep their default setting and not change them to make sure they dont mess anything up.

Overall: I used Pro Law for years at my law firm. I have to say that during the time I used it one of the best things was that we were able to install it on the computers. The new softwares I see now are mostly online only like Rocket Matters. Online only vs on desktop is really what you have to ask yourself. Online you can get access on any computer you use but programs like Pro law I remember were faster and never offline. The down part is that you have to be on your destop.

I would suggest getting pro law if you have 1 office and not very many staff members. Otherwise you might want to go with something that is better online if you are always changing offices.

Recommendations to other buyers: My office used and was satisfied with pro law for years then we switched. Try a trial for your firm, it should have all you need however ask yourself it is a software you enjoy using.

Great workflow, docketing and document management for law firms!

Nov 24, 2015
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: In comparison to programs like World Docs & Perfect Practice, ProLaw offered many additional workflow and tracking features that allowed me to adapt a high volume law firm's ever-changing practices and procedures. This is a full case management system where case notes, tracking, tasking, document storage, billing and timekeeping is all-in-one. My regional client representative at ProLaw treated me like a VIP and was always on call to help get me answers to any new challenges in customizing the system.

Cons: The reporting mechanisms were not the best, and it always took some work to convert data into an Excel format that worked for our staff. Sometimes IT tech support at ProLaw delayed their responses to helpdesk tickets.

Recommendations to other buyers: Make a wish list of automated solutions that would help your firm track cases and documents, then meet with a ProLaw rep to get customized examples of how this case management program can meet your specific needs. You'll want a tech savvy operations staff member to come up with questions that your IT staff may not consider.

Timekeeping not user friendly

May 11, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality
Likelihood to Recommend: 1.0/10 Not
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Comments: The timekeeping system should be more structured to ensure consistency among attorneys entering time.

Pros: The case management system does uploads into our Outlook calendars. I have never used any other case management system.

Cons: The timekeeping should be integrated with our Outlook calendars to automatically incorporate meetings, deadlines and court appearances. There should be a timekeeping tracking in real time as the attorney is working on a motion. Figuring out how to generate reports is very complicated and I still don't know how to print reports with a narrative. The help index is not helpful.

Prolaw was wonderful, but then they UPGRADED now it runs slow and doesn't play well with the other programs that we use

Jun 15, 2017
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: Earlier versions of Prolaw were great - - before their latest updates. Now it it really a pain there are functions that require you to basically -- go around the block to cross the street!

Pros: online file management program is awesome. just like having a paper file with everything in its place.

Cons: Following their latest updates, it is slow to start and causes other programs to freeze up or not work at all. By other programs, I mean things you need, like Word and Outlook

Excellent all around product

Nov 10, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: ProLaw is an excellent tool to bring all facets of a law firm under one system. Coming from large corporations it was amazing to me to find that there are companies utilizing multiple non-integrated platforms to run their business. Switching to ProLaw has now given us the ability to use a single platform to run every segment of our business. It provides management reporting that allows us to make sound business decisions and provide exemplary customer service to our clients.

Pros: It contains every user function you can thing of. ProLaw provides initial setup and training so that your business and you SOP's are incorporated into the set up. It can save you magnitudes of time. ProLaw offers classes, and can do custom work to your system. ProLaw has partnered with many certified third party vendors to provide additional functions to ProLaw or services to make ProLaw cloud based. ProLaw has fully automated credit card processing through a third party vendor, Clientpay.

Cons: It contains every user function you can thing of. Creating SQL advanced reports is difficult.

ProLaw Review

Aug 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: This is the best law firm accounting package available on the market, in my opinion

Pros: This program combines all features needed for timekeeping and billing and report management and it integrates with its other programs such as accounting

Cons: Because it is such a sophisticated program it can be difficult to learn but the installation support/training team is excellent, responsive and supportive

Makes searching for legal forms and case records an ease.

Oct 19, 2017
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The database of case records as well as various legal documents. Pro law strips the pain away from combing the web for various legal documents and past legal examples.

Cons: The interface can be improved slightly. Signing into the software requires more effort than most softwares and the constant password updates are tiring.

Overall: It allowed me to draft the necessary documents with proper argumentative support to progress my court cases.

earlier versions of ProLaw were better

Jun 11, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Very intuitive and easy to use and navigate. It feels like having the actual paper file with all the tabs and documents.

Cons: It is low and freezes a lot. I am not sure if it has to do with my system, but it is a little slow.

Overall: organization and document review and management.

Very expensive product for larger law firms

Mar 06, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money

Pros: It allows a larger firm to management documents effectively and efficiently. The platform is also very easy to use

Cons: The expense of this product makes one search for other solutions. It is on the verge of unaffordable regardless of how much the firm produces

Prolaw Review

May 12, 2016
4/5
Overall

3.5 / 5
Ease of Use

4 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The product is an all in one solution which makes my job easier

Cons: Training - The online courses have terrible moderators

Recommendations to other buyers: There are other software companies that offer similar products, but if they give Prolaw a chance it will be well worth it.

user friendly

Jul 06, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: very user friendly, makes it easy to learn and integrates well with all other programs that we currently use

Cons: tech support can be tricky to get ahold of, they like to go around the problem instead of getting right to the point of helping

I captured more hours of work

Oct 06, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This program is so much better than our prior software. We are capturing more hours and collecting more money.

Cons: Sometimes the help menus and customer support are not as good as they should be. The program can be hard to learn.