Who Uses This Software?
Sectors catered for include: Legal | Alternative Business Structures | In-house commercial | Insurance and claims management | Charitable | Medical | Government
Average Ratings
1 Review-
Overall
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Ease of Use
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Customer Service
Product Details
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Starting PriceNot provided by vendor
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Free DemoYes , get a free demo
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DeploymentCloud, SaaS, Web
Installed - Windows
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TrainingDocumentation
Webinars
In Person
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SupportOnline
Business Hours
24/7 (Live Rep)
Vendor Details
- Eclipse Legal Systems
- www.eclipselegal.co.uk
- Founded 1987
- United Kingdom
About Proclaim
Eclipse, part of Capita Plc, is the leading provider of Case Management, Practice Management, Matter Management and Process Management Software. Our Proclaim system is in use by over 25,000 professionals in a vast range of sectors, and is Endorsed by the Law Society. Sectors catered for include: Legal | Alternative Business Structures | In-house commercial | Insurance and Claims Management | Charitable | Medical | Government
Proclaim Features
- Billing & Invoicing
- Calendar Management
- Client Portal
- Conflict Management
- Contract Management
- CRM
- Document Management
- Email Management
- Legal Case Management
- Task Management
- Time Tracking
- Trust Accounting
Very disappointed with the software
Jan 09, 2019
Verified Reviewer
Law Practice, 1-10 employees
Used the software for: 1-2 years
Reviewer Source
Source: Capterra
Ease of Use
Features & Functionality
Customer Support
Value for Money
Likelihood to Recommend:
Not
Likely Extremely
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Pros: The functionality of the software is good. It has a huge amount of capability. The workflows are good, but you have to work out where to put the data for it really work properly. The Report on Title functionality within the Conveyancing module is probably one of its best features.
Cons: The customer support is dreadful. You frequently have to wait days if not weeks for issues to be resolved. Even then you find the job has not been completed. They also do not communicate internally at all.
Every time you want to improve the software to make it more suited to your firm's needs it is incredibly expensive. It makes you question what you actually pay the support for.
You have to update your forms manually yourself.
This software is allegedly suitable for firms of all shapes and sizes. However, unless you are a large firm with a large budget with an IT department who can make the relevant updates, avoid it!
The accounts package is overly complicated especially compared to modern software like Xero.
Overall: I regret changing to this product. The whole process has been unnecessarily complicated, arduous and stressful.