Trackum Software

Repair Manager

5 / 5 3 reviews

Who Uses This Software?

Automotive repair shops


Average Ratings

3 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $369.00/one-time
  • Pricing Details
    369 - single computer 569 - multiple computers on network
  • Deployment
    Installed - Windows
  • Training
    Documentation
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • Trackum Software
  • www.trackum.com/
  • Founded 1990
  • United States

About Repair Manager

Repair shop software that handles invoices estimates, customer history, VIN decoding, inventory, service reminders, and appointments


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Repair Manager Features

  • Billing & Invoicing
  • Customer Database
  • Inventory Control
  • Labor Rates
  • Maintenance Scheduling
  • Parts Management
  • Quotes / Estimates
  • Service History
  • Vehicle Tracking
  • Work Order Management

Repair Manager Reviews Recently Reviewed!


We have used this product for more than 20 years. Our success has been built with this software.

May 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software, back in the day, saved me a lot of trouble and headaches. I wrote repair orders for years by hand, on triplicate invoice forms. The cost of the forms and storage of all those invoices still scares me today. I discovered Trackum and purchased an early version of it and an early version of a desktop computer to use it. Things have changed a lot since then obviously. Trackum has evolved as well to meet our needs in a busy shop. We can easily add any vehicle, no matter what it is. We can tailor any part of the program to fit our daily needs. Any time we ever needed any assistance with the program, we were just a phone call away from the help we needed. We were always helped immediately through any problem. From general questions of how to use the different parts of the program, to recovering from a failed computer, Trackum was always there for us. We get a live and knowledgeable fixer every time. We were always helped right there, right then, no waiting. That's amazing customer service. It's a lifesaver when stuff goes bad in a busy day. I cannot say enough how very happy we are to have this program. When I finally do retire, if ever, I'll save the data and customers in this program and pass it to the new owner. It's that good and valuable.

Cons: It does not come with a free lifetime supply of coffee. I cannot think of any other real complaint.

Overall: Our success in this business over more than 20 years was built on this software. No doubt about it. It's always easy to use and has the very best of the best customer support. We get a live person who FIXES our problem then and there.

Absolutely the BEST automotive invoicing/management program .

Jun 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I've been a Auto Tech for 39yrs. I reviewed several Automotive Invoices prior to choosing Trackum Repair Manger. Compared to others.. the home page looked too plain to be a good program, but I played around with the options.
Complete customer saving history .. vehicles , invoices phone numbers notes. all saved perfect.
Inventory, saved adjusted and calculated parts mark up, perfect again.
You can look up Month to month sales analyst, year to year,by service writer, monthly sales tax total, Profit percentages made per invoice or per day.
Prints professional Invoices, with optional clip art company logo.
All the options you need for your business to track sales and profit.
Customer Service is AAA+++. Polite Real people answer the phone.
And, my favorite... Pay 1 price,Buy it... and that's it. NO ongoing monthly service charge
I've been using Trackum for 15 years now .. and Highly Recommend it!

Cons: There is absolutely nothing lacking in this program, so I have no cons to add here .

VERY solid program! not flashy, but full of features

Sep 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: i have never lost any data.... ever!
easy to back up,
easy to adapt other vehicles to, like boats, or motorcycles.
can store your own repair notes to the vehicle
can store parts pic list specific to the vehicle
can send any kind of follow-up post card, or appointment reminders
multiple billing rates
multiple invoice styles
instant support response, even after hours!

Cons: does not have a vin decoder, to look up vehicles by vin.
does not allow copy and paste
invoices not in color

Overall: customer retention
parts-to-vehicle list storage
marketing postcards
ZERO loss of data base!!!