# Page 2 | AutoShop Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is AutoShop the right Auto Repair solution for you? Explore 108 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/35810/AutoShop/reviews --- AutoShop 4.7 (108) [View alternatives](https://www.capterra.com/p/35810/AutoShop/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of AutoShop ## Showing most helpful reviews Showing 26-50 of 108 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AZ Ahmed Z. Auto Shop co-owner Utilities Used the software for: 6-12 months ### "AutoShop is all you need for your auto repair business" March 5, 2025 4.0 AutoShop has helped my and my father's car repair business keep track of everything business related. It helps with invoicing, inventory tracking and customer details. Perfect for auto repair business! Pros It's has a very user-friendly interface, can be used by anyone with little background knowledge. It's the best service to help tracking repairs, technician assignments and customer reviews for your business. Cons There is honestly nothing to dislike about AutoShop except that the user interface is too user-friendly that it looks almost out-dated. Switched from [Shop-Ware](https://www.capterra.com/p/153469/Shop-Ware/) It was not really as easy to use as AutoShop and a bit more expensive. Review Source TB Temple B. Owner Construction Used the software for: I used a free trial ### "Worth it!!" April 16, 2025 4.0 Loved it overall I've used very few programs that's better. Pros Simple and efficient and gets the job done! Cons Interface is Confusing but not enough to discredit it. Review Source Rubinia S. Admin Automotive Used the software for: Less than 6 months ### "Autoshop Review" June 21, 2024 5.0 Pros I am glad that we can use this in our small business. It was really a big help. Cons As we explore this tool, there's nothing wrong yet with this app. Review Source VR Verified Reviewer Data and Product Development Used the software for: 2+ years ### "Works great until a Windows update" March 2, 2018 1.0 Pros The software does alright over all. It's fully functioning and has many many features. It's better than InvoMax lol Cons We were using this software at three of our shops but now we only use it at one. That shop does contract work and we're in no hurry. This software was made for a platform. That platform is Microsoft Windows. It seems that half the time Microsoft updates Windows, Winworks fails to boot up. I believe this issue is largely to do with the Winworks USB product key. Winworks goes to great lengths to make sure that no one is pirating their software but it gets in the way of their software working every day. We have busy shops. If we walk in after a Windows update and Winworks will not boot up, then we are pulling out paper invoices (and hair) and calling the Winworks tech support. It turns our day into a complete mess. Their tech support is understaffed and if their software doesn't work after a Windows update, then every shop running Winworks is calling all at once. Yeah, they'll move you to the front of the line for another. They might even charge you to fix their software that suddenly doesn't run on the platform it was made for. In another word, EXTORTION. Enjoy paper invoices or pay us. We already paid a lot of this program up front only to be charged again and again because they can't make their anti-piracy key work with every Windows update. They even suggested that we not run Windows update. What a terrible suggestion. The security risk isn't worth the trade off. We have used three different invoicing programs over the years. None of them had this issue. Review Source Response from Winworks Software December 4, 2018 Thank you for your review. However, this is a review that does not list your name. We would love to make this right, so please reach out to us and we would love to talk about your concerns and address them. Thank You Chip C. Owner Used the software for: 2+ years ### "Go Steve! As a mechanic who decided to be an owner Winworks AutoShop has been a lifesaver." January 15, 2018 5.0 Offers me the ability to manage every aspect of my shop. Gives me the ability to view reports on labor, accounting, and inventory with the stroke of a key. Really happy with this product. Over the top tech support. Pros WINWORKS CUSTOMER SERVICE IS ABOVE AND BEYOND EXCEPTIONAL! I am a mechanic that, along with my brother, opened my own repair business 10 years ago. We are mechanics that have become business owners. In the beginning we did all our RO's handwritten. After 2 years our workload was such that it got hard to keep up. We purchased Winworks to help streamline things. I can honestly say that it has been instrumental in growing our business. However, we have never used it properly. After several years of talking about training we contacted Winworks and had trainer fly out for training. After 2 1/2 days of training with the best trainer I have dealt with, we are ready to take our shop to the next level. The features that trainer introduced and explained to us are amazing. Accounting/Inventory/TechLink/Scheduling and many more. I would HIGHLY recommend getting on-site training if you have not already, money well spent. Then tech support is best I've dealt with and Steve was absolutely amazing! They only regret that I have is that we did not have the training earlier. We are currently running Professional and are upgrading to Premium. The Version 8 upgrade and the interfaces are second to none. Make the investment, the ROI is almost immediate. Cons The only thing that I would like to see that Winworks does not have is a annual hands on training convention for AutoShop. Review Source KM Keith M. President Automotive Used the software for: 1-2 years ### "Winworks Autoshop" May 5, 2020 3.0 Very poor. We are a heavy duty shop and had done some homework before purchasing. There wasn't any alternative programs at the time. We were told that the program had been used by heavy duty shops and that we would have no issues. The program may work incredibly well for an automotive shop, as that is what it is based on. At the end dealing with tech support/programming was a nightmare. Pros The structure to the program makes sense from an automotive shop perspective. Cons We were promised that the program would adapt to a heavy duty truck shop, however, we were constantly having to do work arounds. Each time required a call to tech support to help transition the program. The first year of tech support was included in the purchase price of the software. After the free tech support term expired we were required to purchase the next year of tech support. Because we required so much support the bill for the upcoming year was quite high. We decided that because we were required to continue doing the work arounds that the cost would be prohibitive and that we couldn't afford to carry on with the program. Expensive lesson learned, we had to purchase the program initially, pay our staff to migrate our information in to the system, then pay our staff to migrate the information to our new operating system. Our experience with tech support wasn't that good either. Issues with getting tickets resolved and getting support.. Reason for choosing AutoShop The other products all told us that we would not be able to use the program for our purposes. Switched from [mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/) We outgrew mHelp desk and needed a program that was more tailored to our business. Review Source Response from Winworks Software May 7, 2020 Sorry to hear of our your dissatisfaction with the AutoShop software. Please let me know if there is anything I can do to help. I will answer your email directly. We wish you well with your new software. Kevin C. Owner Automotive Used the software for: 2+ years ### "Tech Support makes the decision to buy this automotive software an no brainer. " January 2, 2019 5.0 I have been in the automotive repair business almost 40 years. This program has continued to grow and be adaptable throughout the many years I have used it. I have tried many other companies from big to small and Winworks is the best fit for me and my shop. My employees easily learn and use the program faster and more effectively than I do, which makes me happy. Consider Winworks as a top choice when shopping for shop software. Pros Intuitive and broad enough to be useful for a log time. The amount of available information, services and data can be used to its fullest, if you have the time and staff. But as a standalone repair writer software, this works well all the time. Cons No complaints. The survey will not let me continue until i use 17 words. Review Source Response from Winworks Software January 3, 2019 Kevin, Thanks so much for the review! Happy New Year! hJ harold J. owner Automotive Used the software for: 2+ years ### "Best customer support" November 19, 2019 5.0 One of the most powerful tools with any shop software is the ability to build kits or canned jobs to save yourself time on the next job. Pros This program has been with me for over 10 years. It is quite stable and has more features than I normally use, so it will likely grow with your needs. There are multiple terminals allowed, marketing and follow up options and their customer service is excellent if you run into a question or problem Cons Like any system, you are going to need some time to accustom yourself to how it works. But I have usually found it to be fairly intuitive. Reason for choosing AutoShop was recommended Switched from [InvoMax](https://www.capterra.com/p/265410/InvoMax/) my old system became corrupted with data errors and was irrecoverable. Review Source Response from Winworks Software November 20, 2019 Thank you Harold for your kind words. It is our pleasure to serve customers like you with well running and supported software. All the best to you and your business! WA Warren A. Manager Automotive Used the software for: 2+ years ### "Winworks Rocks!" January 6, 2021 5.0 Recently relocated to a new shop and had to get workstations set up on new computers and existing as well as printer functionality. \[SENSITIVE CONTENT HIDDEN\] was there with me the entire time to make it happen and was very patient with me while getting transitioned to the new location. He got a new workstation up and going in no time as well as corrected a few changes we wanted with the new location i.e address, networks. Give this guy a raise! If I have any questions or concerns in the future i have no doubt in my mind \[SENSITIVE CONTENT HIDDEN\] will be there to help. Thanks again! Pros We have been using AutoShop for years now and it always seems to work and function great! Any time we have an issue whether big or small the tech and customer service team are always there to help! Cons No complaints thus far with winworks or autoshop. Review Source VC Victoria C. Automotive Used the software for: 1-2 years ### "Excellent Support!" September 8, 2016 4.0 Our shop has been using this software for almost two years and we had some technical questions, as well as pricing and feature questions. After looking online and looking throughout the program, I decided to finally call (usually not one to do this). I called the support and Kathy asked what type of questions I had. Once I told her, she said someone will call back. ONE minute later, I get a call from Steve. I described my technical questions and he knew right away how to fix it. He remotely accessed our software and showed me what to do. Super quick. Then, I asked about pricing and features, and he knew right away. Very straightforward and knowledgeable. I feel like great customer service and support is hard to come by but this was not the case here. I'm definitely a happy customer! Pros \-Has all of the features our small 5-employee shop needs (can pay more for more features) -Reasonable one-time fee -Amazing customer service and support Cons \-Looks outdated Review Source PO Patricia O. Freelancer Marketing and Advertising Used the software for: 1-2 years ### "Earliest grammar correct tools" August 19, 2022 5.0 Excellent Pros Earliest and fastest, getting results you really need at the right time. Cons Achieving what you're out for, that's what matters very wonderful. Review Source RJ Richard J. Owner Automotive Used the software for: 2+ years ### "Great Software with exccelant assistance " January 29, 2019 5.0 I was trying to switch from 1 computer to a new one. I was at a complete loss. CSR was outstanding with his Customer Service. He spoke to me in a way I could understand. I will continue to use Winworks as long as I own my shop.. Pros CSR was extremely professional and friendly. He walked me through all the steps I needed to get started. He took his time to help me understand what we were doing. He explained everything in a manner I could understand. It is very easy to navigate through. Entering data and customer info is Extremely easy and user-friendly. Cons I honestly do not have any complaints with the software. It is so user friendly. I am not a very technical inclined and i can navigate through the system with ease. Review Source Response from Winworks Software January 30, 2019 Thank you for the great review. We truly value you as a Winworks User. Thank you for your many years of use of Winworks! jB josephq B. ceo Automotive Used the software for: I used a free trial ### "automotive review" December 15, 2023 5.0 really good allot of stuff went bad.was shown the right way Pros my personally auto motive review is straight foreword it was on point with everything would Definity recommend. Cons nothing really i agree with it oy thank you. Review Source TK Tom K. Owner Automotive Used the software for: 2+ years ### "Great software, easy to learn even without reading all the directions. " September 11, 2017 5.0 I actually had my friend in North Carolina buy your software because of how great it is. He loves it n so do I. The benefit is not having a monthly payment for other software and the overall simplicity of the program to teach to others for use. It's great bang for your buck. Pros The simplicity of the system for people not savy with computers makes it pretty easy to use. Very well set up, all the things I want on a work order is there and the marketing tool is an awesome feature even though i havent fully figured out how to use it. Cons So far I've had a few small issues that while trying to improve my work orders or things it created a problem that cost me to fix. Other than that the voided work orders seem to stick around forever and I would prefer they disappeared into nothingness. Review Source LL LEO L. OWNER/ MANAGER Automotive Used the software for: 2+ years ### "TOO GOOD TO BE TRUE? IT NOT, IT IS THE BEST SOFTWARE" October 11, 2018 5.0 EVERYTHING, THE PEOPLE, THE SUPPORT, THEIR RESPONSE TIME, AND SPECIALLY THEIR ATTITUDE, i HAVE BEEN IN THIS BUSINESS FOR OVER 40 YEARS AND I CONSIDER US AS ONE OF THE BEST, AND VERY PRO CUSTOMER SHOP, I CAN TELL YOU I DID NOT THINK OTHER BUSINESS DO BUSINESS AS I DO BUT I FOUND MY MATCH. Pros THIS SOFTWARE IS AMAZING EASY TO USE AND VERY SIMPLE AT THE SAME TIME, I HAVE USED ALL KIND OF SOFTWARE BUT THIS ONE TOPS ALL AND THE BEST THING IS THE PRICE IT IS AMAZING AND HAVE NO MONTHLY PAYMENTS YOU ARE NOT BOUND USE IT THE WAY YOU WANT IT I NEVER FELT LIKE THIS WITH OTHER SOFTWARE (I FELT LIKE I WAS CAPTIVE WITH OTHERS) Cons REALLY NOTHING THERE IS NOTHING NOT TO LIKE ALL IS WELL WITH THIS SOFTWARE Review Source Response from Winworks Software November 30, 2018 Thanks so much for the Review Leo. We hope we can use you as a referral for future customers. jL john L. god Automotive Used the software for: 2+ years ### "jwl auto" November 28, 2018 5.0 Pros only using a small part of its capabilities ,,,but very useful in overall tracking our customers work,,,quick access to history has stopped a lot of problems when they have multiple vehicles, (customer complains we just did brakes on one of his vans, and now they need them again an a few weeks,,,,nice to be able to explain,,it was another one of his fleet, and provide that current vehicle has many miles since done, along with date),,,,makes me happy to have them "stfu" Cons needs to remember where you were last,,,make you start some thing from beginning... had this program for many years and spent a lot of money,,,,still no pole dancers showed up out of gratitude.. Review Source Response from Winworks Software December 3, 2018 Thanks for the Review John! AS Amy S. Member Transportation/Trucking/Railroad Used the software for: 2+ years ### "MotorShop Director the BEST" February 1, 2019 5.0 Everything has been great! Tech Support always calls you back and are great to work with. Love how they take over computer to solve problem and its always solved quickly. Great product... going to miss it as we have been bought out! Pros Its so easy. Very user friendly software program. Navigates well and screens are very easy to understand. Gets the job done easily and prints awesome reports/invoices/work orders! Cons The only issue we had is when our computers would do a windows update. Sometimes it would kick us out of the Motorshop. Review Source Response from Winworks Software February 5, 2019 Amy, Thanks so much for the review! For others reading this review, our Winworks AutoShop product was also published as MOTOR Shop Director by MOTOR Information Systems. KS Keith S. SERVICE MGR Automotive Used the software for: 2+ years ### "REVIEW" May 10, 2019 5.0 EASE OF USE- TECH SUPPORT IS GREAT AS WELL. TEAM MEMBERS IN TECH SUPPORT IS VERY KNOWLEDGEABLE AND ADDRESSES MY COMPLAINTS IMMEDIATELY. HE IS VERY PROFESSIONAL, FAST, AND GREAT AT COMMUNICATING. Pros EASE OF USE- THIS SOFTWARE DOES EVERYTHING NEEDED FOR MY SHOP Cons ADDTL COST FOR ADD-ONS, ADMIN ENTRY CAN BE VERY TIME CONSUMING ON THE BACK END Review Source Response from Winworks Software May 13, 2019 Thank you Keith for your great review. It is our pleasure to serve you and to continue to make the Winworks AutoShop program part of your shop's success! TB Tammy B. Office Manager Automotive Used the software for: 2+ years ### "Awesome!" September 26, 2017 5.0 Very helpful with reporting and pricing! Pros I love how many different options this software has. It can do so many things. Whatever you want to keep track of they will find a way to help you. I really appreciate the customer support. They are always able to get back to me in a timely manner and there is never a question too stupid or too hard for them. They work with me until I am happy. Cons I do not like that the counter sales do not have the same reporting as the work orders. Also there are some anti-theft software that would be helpful if it were optional. Review Source WP WILLIAM P. OWNER Automotive Used the software for: 2+ years ### "EXCELLENT SERVICE!!!!!!!!! A++" December 6, 2019 5.0 EXCELLENT CUSTOMER SERVICE. USER FOR MORE THAN 15 YEARS!!!!!!!!! Pros EASY TO USE. EASY TO THE MAKE CHANGES TO THE CUSTOMERS AND THEIR CARS. Cons I CANT THINK OF ANYTHING NEGATIVE. NOTHING, I LIKE IT ALL. Reason for choosing AutoShop I LIKE IT. Review Source Response from Winworks Software December 11, 2019 Thank you so much William for your kind review. We are so pleased with your experience with our software and our technical support. It has been our pleasure to serve you! DL DJ L. owner Automotive Used the software for: 2+ years ### "Terrific " September 18, 2017 5.0 Pros You can have the best SMS but if there is no support what good is it? I like the fact they do there best to help you. You always get a call the same day and it's fast. All of there support staff is friendly super helpful. They update system regularly to keep up with industry trends and needs. Cons I would like to see some different / more reports . There is not a lot of things I don't like. There is no perfect SMS out there Review Source Response from Winworks Software September 19, 2017 Thanks DJ! We value your input on Winworks! JM John M. Marketing Director Automotive Used the software for: 2+ years ### "Winworks Tech Support is the BEST!" December 12, 2018 5.0 The customer representative has been great for me personally and Fifth Gear. Winworks provides us with excellent data and tools for providing our customers with top-level service and reaching our full potential in sales, and one of the representatives has been the best in making sure we are getting the most out of the product and helps us quickly and professionally when we stumble. We couldn't ask for a better partner. Pros It provides us with all the data we could ever need on our customers. Cons Sometimes it is tough to get this great data out of the system so I can use it to make more money. Review Source AB Alan B. Owner Automotive Used the software for: 2+ years ### "Would not recommend " April 29, 2022 2.0 Pros It's inexpensive compared to other options but you get what you pay for. Cons Very clunky and outdated. Customer service was lackluster. Review Source BZ Beth Z. VP Used the software for: 2+ years ### "Winworks Works Great!!" September 20, 2017 5.0 Pros Winworks has proven to be exactly the shop management software that our business needed. It is simple to use, and keeps our shop running efficiently. Any questions are quickly answered by Winworks staff. Highly recommend! Cons There needs to be a short list of frequently used vendors, needs to be a way to keep the same vendor for entering multiple parts without having to go into settings and change your default vendor. Review Source LM Larry M. ceo Automotive Used the software for: 2+ years ### "How we like Winworks" December 3, 2018 5.0 Great company after so many year working with them we have become friends with some of the employees Please continue to do the job your doing Pros We have been using Auto Shop (winworks) for almost 20 years and the product has always done what we asked for. when a problem would come up all we had to do was call in and problem solved. This being an Automotive software. and us being a Auto Repair shop. It was easy to work with. We would like to give a positive review for Auto Shop Cons Sometimes when we call in with a problem it seems to take longer that others to get a reply for Winworks. Not that they don't call but when we have a major problem it needs to be addressed right then. That's all we can say that is negative. Review Source Similar Products Featured