# CaseMap+ AI Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about CaseMap+ AI Software - reviews, pricing plans, popular comparisons to other Legal Case Management products and more. Source: https://www.capterra.com/p/35995/CaseMap --- # CaseMap+ AI Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CaseMap+ AI ## What is CaseMap+ AI? CaseMap Cloud is a case management software used by legal teams to organize, visualize, and analyze details of legal cases. The cloud-based software allows collaborative case building with centralized access to documents, facts, issues, and research. Key features include entity recognition, document annotation, visual timelines, and integration with legal research tools. ## What is CaseMap+ AI used for? [Legal Case Management](https://www.capterra.com/legal-case-management-software/) Top alternative Featured Overall rating Based on 21 user reviews Reviews sentiment Positive 71% Neutral 10% Negative 19% Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CaseMap+ AI?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.relx.com&name=CaseMap+ AI) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CaseMap+ AI 3.7 (21) VS. [4.4 (200)](https://www.capterra.com/p/58931/Neos/reviews/) Starting Price Contact vendor Starting Price $109 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.4 (21) Ease Of Use 4.3 (540) Value For Money 2.9 (17) Value For Money 4.2 (479) Customer Service 3.3 (17) Customer Service 4.4 (524) ## CaseMap+ AI alternatives [4.6 (790)](https://www.capterra.com/p/115613/MyCase/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (1,713)](https://www.capterra.com/p/105428/Clio/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (286)](https://www.capterra.com/p/140815/Filevine/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars Highest Rated [4.8 (76)](https://www.capterra.com/p/165422/CloudLex/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/35995/CaseMap/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Data Import/Export 1.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Import and export data to and from software applications Document Management 1.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Third-Party Integrations 1.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Activity Dashboard 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Case Management 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Task Management 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression CaseMap+ AI 10 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Store, manage, and track all electronic documents in a centralized location Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Create, manage and track all task activities and progression Track the status and progress of tasks Set up connections to third-party platforms to improve business processes Measure and track time including hours worked and paid time off (PTO) Get Advice We can help you find the software with the features you need. Features 3.6 (20) 3.6 Based on 20 reviews ## Pricing Value for money 2.9 (17) ### Starting price Contact vendor for pricing Free trial available Value for money 2.9 (17) 2.9 Based on 17 reviews ## Integrations [ Shepard’s](https://www.capterra.com/p/10011863/Shepards/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.3 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.3 (17) 3.3 Based on 17 reviews ## User reviews Overall rating 3.7 Based on 21 reviews Filter by rating 5(7) 4(8) 3(2) 2(1) 1(3) Mentioned topic Sorted by most recent KV Kamee V. Attorney Law Practice ### "New is not always better" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 26, 2025 Very negative. I was never able to get it to fully work and wasted a lot of time trying. I wish we could persuade Lexis to go back to the Desktop programs or at a minimum, make sure all of the key features are incorporated. CaseMap desktop was a gamechanger for my practice and really allowed me to keep up with firms that had more manpower. It is so disappointing that Lexis has dropped it for this inferior product that in many ways, slowed me down. Pros Nothing, honestly. It is so inferior to CaseMap 14, or even earlier versions that I cannot think of a single "pro". Cons It is a clumsy, inconsistent shell of the beauty that was CaseMap 14. Some major deficiencies: It has taken months to try and upload all of my case documents; it lacks the Adobe integration that allowed me to Bates stamp my documents and then send them to CaseMap, straight to the documents index/spreadsheet - as a small firm, this saves me hundreds of hours per case; many of the links are broken or don't work as well such as creating a fact from a document; support is useless - as a longtime CaseMap user, I seem to be more knowledgeable; finally, I have confidentiality concerns with it being cloud based that I do not feel are adequately addressed. Another issue: when indexing, you can only make changes one document at a time and you must open each one up to do so. This is incredibly time consuming if, for example, I know documents 1-100 are emails, I cannot just copy and paste that down the spreadsheet as a time saver; I have to open up the index box for each document and input that individually. Some of the additional components no longer seem to exist or integrate either, such as Time Map. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RM Randall M. Managing Partner Law Practice ### "Terrible Product" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 13, 2025 4.I just completed a review of records and discovered that the Text Source links are not working. That requires that I go to the document and search 700+ pages to find the document that I associated a fact with. Again, completely dysfunctional. 5.When the Text Source feature works, I am taken to the page in a pdf that the fact is linked to. However, even then, I have to scroll through 100s of facts to get back to the fact that I was just on. This makes a review of the facts functionally useless. What we could get done in one hour with CaseMap 14 is now taking us 3 hours!!! Pros CaseMap 14 was great but it is now about 10 years old and is no longer supported. So, we had to upgrade to CaseMap+. What a disaster! Cons 1.The Make a Fact feature fails to open a dialog box about every 7 attempts. After waiting and realizing that the Make a Fact dialog box is not opening and attempting to repeat the process without success, we have to close out of the browser and restart. 2.When we attempt to restart the browser, we sometimes experience CaseMap+ telling us that it cannot find any cases to retrieve. I just spend 15 minutes waiting for that issue to resolve. 3.When using the Search within Document feature and clicking on the blue colored word, the program freezes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DF Deanna F. Paralegal Law Practice ### "Don't Waste Your Money on CaseMap" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 June 24, 2024 I hate it since it went cloud-based. It takes so long to create facts. It is difficult to generate a report that is customized to your preferences. Their data storage failed us. It is way too expensive. Go back to the desktop version. Pros It used to be a good program when it was the desktop version. It was terrible when it went cloud based only. Cons Difficult to learn and use. Extremely time intensive. Too expensive. Data storage security failed us - they lost all data entered for an entire case and could not recover it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Michael P. Lawyer Law Practice ### "Great features…if you can find them" 3.0 Overall Rating 3.0 3.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 March 11, 2021 Because I am a Mac user, I was hesitant to use CaseMap. But they told me they were coming our with a cloud based version. I called and called for over a year, and finally they told me the cloud based version would be released soon. So I arranged to sign up so I could get started on my project and at least get the documents uploaded. But that proved impossible for the reasons described above. When I next called support I learned the cloud version had been released. I asked to be transferred over to it. They would not let me use it unless I extended my recent subscription for a second year! Since, at this point I had seen nothing to indicate this product would actually be usable, I declined to commit to another year. I am stuck paying for most of a year for software I cannot use. I feel that a software publisher should stand behind their product and not force someone who was trying to use it to pay to discover if the new version is as bad as the old. Pros I thought this program would facilitate organization of material for a court case and allow me to relate bits of evidence to certain witnesses and certain issues. Although it supposedly does that, I could not get it to work. Cons (1) In trying to use the program you need to enter names. But the program insists on creating nick names, and it insists on a separate nickname for each person in a given role. I understand why this makes sense to a software engineer, but It does not make sense to a lawyer. (2) Commands are scattered around in different places. I wanted to add a document. There are all manner of icons at the top, but none of them would let me add a document. I called customer support, and they walked me through a convoluted process to add a large group of documents all at once. It might be that this required me to buy a separate component. I really could not tell. When I went back to the program on my own I could not recreate what support had shown me. (3) I spent a lot of time trying to figure out how to add just one document. This should be easy. There should be a button at the top to add just one document or many. I called customer support, and discovered I have to go back a screen to addd a document from a side menu in the same window where I sign on to the case. But adding a person was done from the main window using a button on the top. Why this inconsistency? Why not have a consistent and intuitive interface? (4) In due course I realized I would have to invest countless hours in training to learn how to use this clunky program. Switched from [Claris FileMaker](https://www.capterra.com/p/162784/FileMaker/) I have used FileMaker since the first Apple laptop to organize data and help with putting on a trial. But the tools I had used were no longer updated. The problem with FileMaker currently was that you cannot highlight text in a pdf. After my debacle with CaseMap I have decided to go back to FileMaker which does everything else better except highlight text. FileMaker has helped me win cases, including the two longest trials of my 40 year career. It is not perfect, but it is very good. Alternatives considered [Claris FileMaker](https://www.capterra.com/p/162784/FileMaker/) Reasons for choosing CaseMap+ AI In the end, I didn't choose CaseMap. I think CaseMap is OK for large firms that can have people spend the time needed to learn it and support everyone else. I do not have that much time, and my clients cannot afford to pay me to spend that much time. In my FileMaker solution I do not need to hunt around for a way to import a document. I just drag the document onto a window and it is there. Also, the fact that CaseMap will not let me switch to the cloud without subscribing for an entire second year says to me they need to rely on a contract to keep a customer, not on customer satisfaction. I was very disappointed. Unless you have lots of time or staff support, my opinion is to avoid CaseMap. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MU Mark U. Lawyer Law Practice ### "Casemap Will Make You a Better Lawyer" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 April 25, 2020 Pros I have been using this software for about 20 years in my practice at https://underwoodlawoffice.com. It’s ability to organize the facts of your case is unrivaled. It will give you nearly instant access to the tiniest of facts day by day, hour by hour, minute by minute and even second by second. By using this software, you will see how the pieces of your case puzzle fit together. Cons They need cloud based multi user version. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Victoria F. Paralegal Legal Services ### "Recommend for legal cases" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 March 3, 2020 For complicated cases or cases involving a large amount of people or details, this is a fantastic tool for creating visuals and organizing information. Pros This product is powerful. For big cases, it is a fantastic tool to keep track of facts, people involved, timelines, etc, and create visuals of how the who's, whats, and whens are related. I love that you can tag certain pieces of information or people within facts and easily search and sort by those key pieces. Cons The price point is a little high but if used regularly, you will get your money's worth. I felt that the tutorials weren't great which makes it a little difficult to learn the full potential of the product, but with some patience and digging around, you can be figured out. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CC Carole C. Office/Records Manager Law Practice ### "A nice tool for law offices" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 22, 2020 I've worked with many types of databases in the past, and this is one of the best. In addition, the CaseMap suite includes other software that is very helpful and interacts with CaseMap, such as TextMap. You can import depositions into this, link exhibits, etc., a very useful part of the Suite. Pros This is a great database program, designed specifically for law offices. I use it regularly whether we have a big case we are working on, or just to PDF emails in bulk, it works great! It also makes Bates numbering very easy, and enables easy searches when you import. You can set different criteria, sort by multiple terms, designate key documents, among other nice options. With the plug-ins, you can easily import files directly from the document itself, or you can bulk import multiple documents at once. Cons There is a bit of coding you need to do with your imported documents (some things are coded immediately by the software though), but this is expected since it geared to be so user-specific so I really don't mind! One thing that could be a little difficult is if you rename or move a document that has been imported the link is broken in CaseMap, but there are ways to work around that. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ZZ Zenas Z. Attorney Legal Services ### "Terrible Experience" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 21, 2019 I used CaseMap for just under a year. Lexis Nexis is one of the absolute worst companies to work with. Their customer support is nothing short of terrible. The company is unbelievably slow to roll out new features. They rarely ever innovate. And in the rare instance when they do the modifications are very minor. They clearly don't listen to their customers. The software offers a lot of features but it is very confusing to figure out. And Lexis is no help in this regard. You are completely on your own. Their support page is an embarrassment. Their "Lexis University" is pathetic. And, despite the many available features, I found the software to be bloated and bug ridden. Couldn't keep up with the amount of data I was inputting. Kept freezing up. And I was working on a Surface Book 2 and Surface Studio 2. Top of the line hardware. I have no idea how this company stays in business. I really wanted to like this software. I thought it had a lot of potential. But I was wrong. Every time I do business with Lexis Nexis I regret it. This time was no different. Buyer beware. Pros That you did not need an internet connection to access your case information ... which matters when you find yourself in a courtroom with no internet access. Cons The software was bloated and slow. The larger the case the worse the software performed. To the point that I had to throw up my hands and walk away. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Litigation Technology Manager Legal Services ### "Great tool for case documents " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 20, 2019 Great Experience overall with CaseMap would recommend. Pros The integration between other LexisNexis products, like LAW. Cons The price model on the software is steep. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DC Doris C. Paralegal Law Practice ### "Casemap Free Trial" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 29, 2019 Pros I like the functionality of the product, the ease of access and the efficiency. Cons I liked the software, but could not get my employer to purchase. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/35995/CaseMap/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [8am MyCase vs CaseMap+ AI](https://www.capterra.com/compare/35995-115613/CaseMap-vs-MyCase) [Clio vs CaseMap+ AI](https://www.capterra.com/compare/35995-105428/CaseMap-vs-Clio)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)