Helping businesses choose
better software since 1999
better software since 1999
Guides & Research
Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
Encompass, the industry’s most recognized loan origination system, gives lenders of every size access to everything they need to originate and close more loans. And, with built-in compliance paperless document management, and next-generation data security, Encompass ensures that lenders and borrowers alike are prepared and protected.
Provider
ICE Mortgage Technology
Located In
United States
Foundation
1997
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
In Person, Live Online, Webinars
Support
24/7 (Live rep), Chat
Cloud-based mortgage platform that enables lenders and investors to manage loan origination, funding, correspondent lending, borrower acquisition, trades and more while ensuring consumer engagement.
Content Source: Encompass
Green rating bars show the winning product based on the average rating and number of reviews.
Encompass Reviews
Pros
It's clearly shown what is what. I loved using this software while in my internship, I really learned a great deal.
What I like most about this software it has the ability to do anything you set up for it to do but with a high price and very educated admin needed.
Encompass is an easy to use software. I mostly use it to pull saved documents during HDMA reviews, but I am definitely a fan at how easy it makes the process.
I love how easy it is to use and customize to your needs. It is also nice te be able to truat the functions it already performs and why iy perfoms them that way.
Cons
Saddening to think we can so so many things in Home Loan Origination that make it easy on the consumer yet lack so severely in the development of a user-friendly LOS system.
We have had issues in the past of some documents not uploading correctly (being corrupted), and it was a pain the track these documents down.
Very Slow - the system lags to load and login, it lags to get inside a new file and is slow overall.
Locks you into their vendors or you get charged excessively. In addition, it takes hiring one to two certified programmers to keep the programming running while paying excessively.
"Don't expect to learn this software quickly"
Overall: I received the trial version of this software back in 2000, while I was using a very user friendly software that this software has put them almost out of business. I was so excited about this software when I was running my own small business but I couldn't even get anyone to tell me how much it cost because they wouldn't talk to me, in addition, it hadn't been fully released just yet. I am a mortgage loan processor. I have worked for companies that are lenders and brokers, plus ran my own small company. I have worked for approximately 5 mortgage companies, but only one of the 5 had the assets and server to run it. In addition, server size and assets are not the only requirements to run this software, you need in house admins that have a lot of experience with this software.
Pros: What I like most about this software it has the ability to do anything you set up for it to do but with a high price and very educated admin needed.
Cons: The price of this software is not even available publicly and what is required to run this software is very much hidden from the public.
"Encompass Review"
Overall: Once you get the hang of Encompass and explore its nooks and crannies, it becomes a powerful tool in the loan processing business. Initially, the interface felt overwhelming, but over time I found it intuitive and incredibly useful. Its seamless integration with third-party services and real-time updates have streamlined our workflow significantly. While there is a learning curve and occasional slowness, the customizable workflows and comprehensive features have made it essential to our operations, boosting efficiency and improving compliance.
Pros: Comprehensive toolset Seamless third-party integrations User-friendly interface Efficient document management Real-time updates and tracking Customizable workflows Strong compliance support
Cons: Can be slow at times Steep learning curve for new users Occasional interface complexity High cost for small businesses Requires frequent updates Limited mobile functionality
"My Expert Review Using Encompass for 10 Years"
Overall: Encompass is a software many people would use, but as you want to grow and expand your team, it becomes a headache. It is not as efficient to use as other products, it is not web based, and is not team oriented or user friendly.
Pros: Their support team regarding technical support with the software, they were extremely knoledgable.
Cons: It is using an outdated source code, outdated User Interface, expensive product that is not competitive in its pricing, lack of ease with integrating third party software.
"Robust and 2nd to none. the long standing standard"
Overall: overall, this is the tried and true platform that overall has a set of features that puts it ahead of the competition.
Pros: the document management and the dashboard customization are probably the biggest features that stand out on the platform
Cons: if you don't save often enough, you lose your work - highly annoying. it does not have integrated income calculation worksheets. I realize this changes often, but it seems that integrated income calculations would be a great addition since it is used daily.
"Encompass Review by Mortgage Operations Professional"
Overall: Encompass is a solid tool for originating mortgage loans, especially when selling to FNMA or FHLMC. It provides convenience in terms of one place to keep all loan files, including those with adverse action notices and closed and sold loans. The functionality can take time to master, but it is simple enough once you know your way around.
Pros: It was a great tool for tracking loans from origination to closing and beyond. The disclosure tracking system ensures compliance with all applicable laws and regulations. The ability to run AUS, order appraisals, and obtain VOEs and other third-party documentation was convenient and efficient.
Cons: The formatting was a little archaic. The methods for searching were not always user friendly and it was hard to know if everything I was attempting to search for was being pulled up. Some forms could not be edited while certain windows were opened, which was inconvenient.
