Average Ratings

21 Reviews

  • 4 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • Ellie Mae
  • www.elliemae.com/
  • Founded 1997
  • United States

About Encompass

Proven way of managing loan origination process that dramatically improves the way your business functions.


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Encompass Features

  • Audit Trail
  • Compliance Management
  • Customer Management
  • Document Management
  • Electronic Signature
  • Loan Processing
  • Online Application
  • Asset Management
  • Audit Trail
  • Complex Debt Structures
  • Dashboard
  • Document Management
  • Exposure Management
  • Lead Management
  • Pipeline Management
  • Risk Management
  • Trend Analysis
  • Amortization Schedule
  • Client Database
  • Closing Documents
  • Commercial Mortgages
  • Contact Management
  • Credit Reporting
  • Customer Statements
  • Document Management
  • Electronic Applications
  • Government Loans
  • Loan Origination
  • Loan Servicing
  • Pipeline Management
  • Pre-Qualification
  • Refinance Management
  • Residential Mortgages

Encompass Reviews Recently Reviewed!


Good software but...

Jul 09, 2016
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Good on the servicing side

Cons: Software is too busy and visually unorganized and not user friendly or intuitive.

Overall: I have used Encompass at several different companies. In each case, it is set up differently causing a huge learning curve. I realize that it is designed to be customizable to each company but it is TOO customizable. It needs to be more standardized because the admins who support it (as best they can) spend to much time chasing down problems and compliance issues. When a group of admins have had to create their on group online to discuss problems because they are not getting support from the company that's pretty bad. Apparently, the strength of this software is the servicing side which I am not familiar with. The origination side is clunky compared to Point, Genesis, Byte, Dorado and others I have used in my 33 years in the business.

Recommendations to other buyers: Check out ALL your other options before buying it and consider what it will do to you LO's origination turn times and lost revenue. Transitioning to Encompass is a total pain in the butt so add an additional 3-6 months to your integration window to get it set up

Encompass Review by Mortgage Operations Professional

Dec 13, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It was a great tool for tracking loans from origination to closing and beyond. The disclosure tracking system ensures compliance with all applicable laws and regulations. The ability to run AUS, order appraisals, and obtain VOEs and other third-party documentation was convenient and efficient.

Cons: The formatting was a little archaic. The methods for searching were not always user friendly and it was hard to know if everything I was attempting to search for was being pulled up. Some forms could not be edited while certain windows were opened, which was inconvenient.

Overall: Encompass is a solid tool for originating mortgage loans, especially when selling to FNMA or FHLMC. It provides convenience in terms of one place to keep all loan files, including those with adverse action notices and closed and sold loans. The functionality can take time to master, but it is simple enough once you know your way around.

I've used this software in two different companies over the past ten years.

Mar 07, 2018
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Navigating is simple enough, especially when the IT folks in-house have real industry experience up front in setting the system up during the initial launch as a platform.

Cons: Lockout periods, poor performance metrics, outdated. System has default coding that flags user scenario situations and causes intermittent lockouts causing delays, and necessitating ADMIN outreach to override. Customer service folks are slow to respond. Lack of urgency.

Overall: At the end of the day there's an audit trail to see who may have worked on the respective loan.

Best mortgage software I have ever used.

Apr 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the reporting functions of the software. The ability to order third party services such as flood certificates, appraisals, compliance checks is top notch. Ellie Mae does a good job of releases updates and support.

Cons: Only one person can work in a file at a time. It would be nice if at least two people could work in a file at once.

Overall: My experience has been positive. I find it a lot easier than other mortgage software systems.

Great Origination LOS for Mortgage Lenders

Feb 15, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This program is based online so you can access your client's loan from anywhere and work from any location. The ability to merge, duplicate, and split files makes this an incredible LOS to work in since loan scenarios can change at any time.

Cons: If you do not have internet or have an internet outage, you will not be able to access the software.

Overall: Anyone who can take a 1003 application will find this system a breeze to use. It is easy for an originator who is not computer savvy to use without too much system training.

Poor Performance and Customer Service

Aug 23, 2016
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Nothing comes to mind. I'm currently looking at other options to replace Encompass.

Cons: Everything. The app is obsolete and needs to be completely replaced. Ellie Mae lacks the expertise to host a data center and it shows. Most days their IT staff have no idea an issue is occurring. Customer support's default reply is "no one else has complained" until they realize it is a wide spread issue and only then do they take any sort of half hearted action. When Encompass crashes, and it will frequently, there is nothing you can do but restart your process.

Overall: I'm an IT professional who hates this antiquated software with a passion. The performance is horrible and has customer support to match. Regardless of the issue, their answer is to add more RAM. Their data center is crashing? Not theirs but yours for not having 24GB of RAM per machine. Their app is 32-bit so it can't even use more than 4 GB. I attended the Ellie Mae conference trying to get an idea of what others did to improve performance. Their response was that you should just learn to deal with it because Ellie Mae won't acknowledge issues.

Recommendations to other buyers: Steer clear of Ellie Mae and Encompass at all costs. Save a friend heartache and tell them too.

Capterra loader

Encompass 360 is the Cadillac of loan origination systems if you can get it to work.

Apr 10, 2018
4/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like all the bells and whistles the loan origination software includes. The system is customizable from every aspect.

Cons: I do not like the Ellie Mae hosting of the data servers. Their servers are very inconsistent. Also, there are issues when more than 1 person enters the loan.

Capterra loader

A very robust tool for loans officers and loan professionals when determining loan options and UW

Jun 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: very flexible and customer service is very good. They are very attentive to requests and are able to timely rectify problems with viable solutions

Cons: Not enough conferences to attend. The conferences are a wealth of information and would like to see them more often

I'm a daily user

Feb 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to organize and search, run reports. I like that you can store additional paperwork in the efolder and assign specific user roles

Cons: It can be very slow if a lot of users are on at once. Maybe due to server issues or internal network

Encompass is a necessary evil.

May 15, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It provides us with the ability to create loan applications, and that's about all it is good for.

Cons: It is very "clunky" and not even sort of user friendly. It is slow as heck and well behind the times technology-wise.

Encompass is a DUD

May 20, 2019
3/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 4.0/10 Not
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Pros: Encompass has many features which makes the system very versatile.

Cons: I do not like the software because it is very slow for the end user. Also, all the features makes the software overwhelming at times.

Thes best for mortgage agreed

Dec 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: This is the best software for mortgages easy to use and user friendly

Cons: Least like about software is when there is an update there are always glitches

Great support

Apr 02, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ellie mae has fantastic support for any questions or troubleshooting

Cons: make sure you have proper bandwidth, takes a lot of resources.

Capterra loader

Encompass

May 14, 2019
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: ease of use and description of tabs is a plus

Cons: the latency issues with this software is too much- needs a faster process

Decent

Oct 13, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: My company uses encompass 360 on a daily basis. It's easy to learn and navigate through. It houses multiple functions.

Cons: We tend to have system errors on occasion & pop ups which cause you to abort frequently. It rather frustrating.

Fantastic

Jun 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love how easy it is to use and customize to your needs. It is also nice te be able to truat the functions it already performs and why iy perfoms them that way.

Cons: I am not sure I have something I dont like. Maybe that in admin reports you have to keep building reports vs being able to use one report that just refreshes with data

Encompass 360

Jan 22, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software was very user friendly and if set up correctly would send out automatic emails to the respective parties, this helped keep everyone on the same page during the loan process.

Cons: Encompass 360 offers a conversation log that any user can utilize for notes; however it didn't allow notes to be updated, you have to put a new note in each time.

Outstanding product

Jun 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is really easy to use and has never given me any issues. I will continue to use this software.

Best software in the mortgage industry

Dec 15, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Encompass has customizable features including different templates to fit our company needs. It is the leading software in the mortgage industry for a reason! It aids us in the loan process all the way to close and the reporting feature is great.

Cons: The LO websites are outdated and are due for a major update. Reporting such as website metrics are also limited.

Wish I was still using Encompass

Sep 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, lots of functionality throughout the software. Interface is updated.

Cons: Nothing bad to say, a mortgage tool that is actually up to date.

Encompass

Dec 04, 2018
2/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 3.0/10 Not
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Pros: It does everything you need, but not well

Cons: its not really a great in program experience