Encompass Ratings

Overall
4/5
Ease of Use
3.5/5
Customer Service
3.5/5

About Encompass

he Encompass Digital Lending Platform empowers lenders and investors to engage homebuyers and efficiently originate, close, sell and purchase loans that maximize ROI across their business all from a single system of record. The platform delivers a true digital mortgage experience across your entire workflow for every channel, every loan transaction and every customer type. Learn more about Encompass

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Showing 22 of 22 reviews

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Reviewer's Role
Length of Use
Frequency of Use
Kara L.
Chief Operating Officer
Financial Services, 201-500 employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
3/5
Customer Service
2/5
Features
3/5
Value for Money
2/5
Likelihood to Recommend
3/10
Reviewer Source 
Source: Capterra
August 30, 2019

“Lots of in-house work & cost”

OverallIt is a system necessary to complete the origination and training.
ProsDoes have some cool features especially around state disasters and other triggers and red flags to help identify issues which are more ancillary.
ConsLocks you into their vendors or you get charged excessively. In addition, it takes hiring one to two certified programmers to keep the programming running while paying excessively.
Reviewer Source 
Source: Capterra
August 30, 2019
Verified Reviewer
Financial Services, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Features
3/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
December 13, 2018

“Encompass Review by Mortgage Operations Professional”

OverallEncompass is a solid tool for originating mortgage loans, especially when selling to FNMA or FHLMC. It provides convenience in terms of one place to keep all loan files, including those with adverse action notices and closed and sold loans. The functionality can take time to master, but it is simple enough once you know your way around.
ProsIt was a great tool for tracking loans from origination to closing and beyond. The disclosure tracking system ensures compliance with all applicable laws and regulations. The ability to run AUS, order appraisals, and obtain VOEs and other third-party documentation was convenient and efficient.
ConsThe formatting was a little archaic. The methods for searching were not always user friendly and it was hard to know if everything I was attempting to search for was being pulled up. Some forms could not be edited while certain windows were opened, which was inconvenient.
Reviewer Source 
Source: Capterra
December 13, 2018
J B.
Banking, 501-1000 employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
2/5
Customer Service
1/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
2/10
Source: Capterra
July 9, 2016

“Good software but...”

OverallI have used Encompass at several different companies. In each case, it is set up differently causing a huge learning curve. I realize that it is designed to be customizable to each company but it is TOO customizable. It needs to be more standardized because the admins who support it (as best they can) spend to much time chasing down problems and compliance issues. When a group of admins have had to create their on group online to discuss problems because they are not getting support from the company that's pretty bad. Apparently, the strength of this software is the servicing side which I am not familiar with. The origination side is clunky compared to Point, Genesis, Byte, Dorado and others I have used in my 33 years in the business.
ProsGood on the servicing side
ConsSoftware is too busy and visually unorganized and not user friendly or intuitive.
Recommendations to other buyersCheck out ALL your other options before buying it and consider what it will do to you LO's origination turn times and lost revenue. Transitioning to Encompass is a total pain in the butt so add an additional 3-6 months to your integration window to get it set up
Source: Capterra
July 9, 2016
ELLIOTT V.
Senior UW/Change Manager
Financial Services, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
2/5
Customer Service
1/5
Features
2/5
Value for Money
2/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
March 7, 2018

“I've used this software in two different companies over the past ten years.”

OverallAt the end of the day there's an audit trail to see who may have worked on the respective loan.
ProsNavigating is simple enough, especially when the IT folks in-house have real industry experience up front in setting the system up during the initial launch as a platform.
ConsLockout periods, poor performance metrics, outdated. System has default coding that flags user scenario situations and causes intermittent lockouts causing delays, and necessitating ADMIN outreach to override. Customer service folks are slow to respond. Lack of urgency.
Reviewer Source 
Source: Capterra
March 7, 2018
Verified Reviewer
Banking, 201-500 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 19, 2019

“Best mortgage software I have ever used.”

OverallMy experience has been positive. I find it a lot easier than other mortgage software systems.
ProsI like the reporting functions of the software. The ability to order third party services such as flood certificates, appraisals, compliance checks is top notch. Ellie Mae does a good job of releases updates and support.
ConsOnly one person can work in a file at a time. It would be nice if at least two people could work in a file at once.
Reviewer Source 
Source: Capterra
April 19, 2019
Verified Reviewer
Financial Services, 1001-5000 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
February 15, 2019

“Great Origination LOS for Mortgage Lenders”

OverallAnyone who can take a 1003 application will find this system a breeze to use. It is easy for an originator who is not computer savvy to use without too much system training.
ProsThis program is based online so you can access your client's loan from anywhere and work from any location. The ability to merge, duplicate, and split files makes this an incredible LOS to work in since loan scenarios can change at any time.
ConsIf you do not have internet or have an internet outage, you will not be able to access the software.
Reviewer Source 
Source: Capterra
February 15, 2019
William M.
CTO
Management Consulting, 201-500 employees
Used the software for: 2+ years
Overall Rating
1/5
Ease of Use
1/5
Customer Service
1/5
Features
1/5
Value for Money
1/5
Likelihood to Recommend
0/10
Source: Capterra
August 23, 2016

“Poor Performance and Customer Service”

OverallI'm an IT professional who hates this antiquated software with a passion. The performance is horrible and has customer support to match. Regardless of the issue, their answer is to add more RAM. Their data center is crashing? Not theirs but yours for not having 24GB of RAM per machine. Their app is 32-bit so it can't even use more than 4 GB. I attended the Ellie Mae conference trying to get an idea of what others did to improve performance. Their response was that you should just learn to deal with it because Ellie Mae won't acknowledge issues.
ProsNothing comes to mind. I'm currently looking at other options to replace Encompass.
ConsEverything. The app is obsolete and needs to be completely replaced. Ellie Mae lacks the expertise to host a data center and it shows. Most days their IT staff have no idea an issue is occurring. Customer support's default reply is "no one else has complained" until they realize it is a wide spread issue and only then do they take any sort of half hearted action. When Encompass crashes, and it will frequently, there is nothing you can do but restart your process.
Recommendations to other buyersSteer clear of Ellie Mae and Encompass at all costs. Save a friend heartache and tell them too.
Source: Capterra
August 23, 2016
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David F.
Business Development Executive
Real Estate, Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
June 25, 2018

“A very robust tool for loans officers and loan professionals when determining loan options and UW”

Prosvery flexible and customer service is very good. They are very attentive to requests and are able to timely rectify problems with viable solutions
ConsNot enough conferences to attend. The conferences are a wealth of information and would like to see them more often
Reviewer Source 
Source: Capterra
June 25, 2018
Avatar Image
Jason S.
Account Executive
Financial Services, Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
2/5
Customer Service
3/5
Features
5/5
Value for Money
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
April 10, 2018

“Encompass 360 is the Cadillac of loan origination systems if you can get it to work.”

ProsI like all the bells and whistles the loan origination software includes. The system is customizable from every aspect.
ConsI do not like the Ellie Mae hosting of the data servers. Their servers are very inconsistent. Also, there are issues when more than 1 person enters the loan.
Reviewer Source 
Source: Capterra
April 10, 2018
Verified Reviewer
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
February 21, 2018

“I'm a daily user ”

ProsEasy to organize and search, run reports. I like that you can store additional paperwork in the efolder and assign specific user roles
ConsIt can be very slow if a lot of users are on at once. Maybe due to server issues or internal network
Reviewer Source 
Source: Capterra
February 21, 2018
Avatar Image
Jason S.
Senior Account Executive
Banking, 201-500 employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
2/5
Features
5/5
Likelihood to Recommend
4/10
Reviewer Source 
Source: Capterra
May 20, 2019

“Encompass is a DUD”

ProsEncompass has many features which makes the system very versatile.
ConsI do not like the software because it is very slow for the end user. Also, all the features makes the software overwhelming at times.
Reviewer Source 
Source: Capterra
May 20, 2019
Verified Reviewer
Financial Services, Unspecified
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
3/5
Customer Service
3/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 15, 2018

“Encompass is a necessary evil.”

ProsIt provides us with the ability to create loan applications, and that's about all it is good for.
ConsIt is very "clunky" and not even sort of user friendly. It is slow as heck and well behind the times technology-wise.
Reviewer Source 
Source: Capterra
May 15, 2018
Verified Reviewer
Banking, 501-1000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 2, 2019

“Great support”

Prosellie mae has fantastic support for any questions or troubleshooting
Consmake sure you have proper bandwidth, takes a lot of resources.
Reviewer Source 
Source: Capterra
April 2, 2019
Nichole C.
Processoe
Banking, 201-500 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 28, 2018

“Thes best for mortgage agreed ”

ProsThis is the best software for mortgages easy to use and user friendly
ConsLeast like about software is when there is an update there are always glitches
Reviewer Source 
Source: Capterra
December 28, 2018
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Rana G.
Sales Manager
Financial Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
2/5
Features
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
May 14, 2019

“Encompass”

Prosease of use and description of tabs is a plus
Consthe latency issues with this software is too much- needs a faster process
Reviewer Source 
Source: Capterra
May 14, 2019
Ashanti W.
Supervisor
Unspecified
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
3/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
October 13, 2017

“Decent”

ProsMy company uses encompass 360 on a daily basis. It's easy to learn and navigate through. It houses multiple functions.
ConsWe tend to have system errors on occasion & pop ups which cause you to abort frequently. It rather frustrating.
Reviewer Source 
Source: Capterra
October 13, 2017
Verified Reviewer
Financial Services, 501-1000 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
June 14, 2018

“Fantastic”

ProsI love how easy it is to use and customize to your needs. It is also nice te be able to truat the functions it already performs and why iy perfoms them that way.
ConsI am not sure I have something I dont like. Maybe that in admin reports you have to keep building reports vs being able to use one report that just refreshes with data
Reviewer Source 
Source: Capterra
June 14, 2018
Justin H.
Loan Manager
Financial Services, 201-500 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 22, 2019

“Encompass 360”

ProsThe software was very user friendly and if set up correctly would send out automatic emails to the respective parties, this helped keep everyone on the same page during the loan process.
ConsEncompass 360 offers a conversation log that any user can utilize for notes; however it didn't allow notes to be updated, you have to put a new note in each time.
Reviewer Source 
Source: Capterra
January 22, 2019
Jenn A.
Data Specialist
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Likelihood to Recommend
10/10
Source: Capterra
June 7, 2017

“Outstanding product”

ProsThis software is really easy to use and has never given me any issues. I will continue to use this software.
Source: Capterra
June 7, 2017
Verified Reviewer
Financial Services, 501-1000 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
December 15, 2017

“Best software in the mortgage industry”

ProsEncompass has customizable features including different templates to fit our company needs. It is the leading software in the mortgage industry for a reason! It aids us in the loan process all the way to close and the reporting feature is great.
ConsThe LO websites are outdated and are due for a major update. Reporting such as website metrics are also limited.
Reviewer Source 
Source: Capterra
December 15, 2017
Verified Reviewer
Financial Services, 501-1000 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 27, 2018

“Wish I was still using Encompass”

ProsEasy to use, lots of functionality throughout the software. Interface is updated.
ConsNothing bad to say, a mortgage tool that is actually up to date.
Reviewer Source 
Source: Capterra
September 27, 2018
Gregory L.
AE
Information Technology and Services, 11-50 employees
Used the software for: 1-2 years
Overall Rating
2/5
Ease of Use
2/5
Features
3/5
Likelihood to Recommend
3/10
Reviewer Source 
Source: Capterra
December 4, 2018

“Encompass”

ProsIt does everything you need, but not well
Consits not really a great in program experience
Reviewer Source 
Source: Capterra
December 4, 2018