--- title: "Genesis Call Accounting & Tracking Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Genesis Call Accounting & Tracking Software - reviews, pricing plans, popular comparisons to other Employee Monitoring products and more." source_url: "https://www.capterra.com/p/37469/Genesis-Call-Accounting/" page_type: "product" language: "en" publication_date: "2026-09-29" --- # Genesis Call Accounting & Tracking Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Genesis Call Accounting & Tracking ## What is Genesis Call Accounting & Tracking? Call accounting software for all size organizations, single site or multiple sites, general business, professional or hotel/motel. ## What is Genesis Call Accounting & Tracking used for? [Call Accounting](https://www.capterra.com/call-accounting-software/)[Employee Monitoring](https://www.capterra.com/employee-monitoring-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $29 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Genesis Call Accounting & Tracking?[Manage this product listing](https://www.g2.com/products/genesis-call-accounting/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Genesis Call Accounting & Tracking 4.0 (2) VS. [4.6 (19)](https://www.capterra.com/p/128915/Microcall/reviews/) Starting Price $29 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (2) Ease Of Use 4.5 (172) Value For Money 5.0 (1) Value For Money 4.7 (122) Customer Service 5.0 (1) Customer Service 4.8 (153) ## Genesis Call Accounting & Tracking alternatives [4.4 (271)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/) [4.8 (176)](https://www.capterra.com/p/134672/PhoneBurner/reviews/) Starting price $165.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/134672/PhoneBurner/) [CommView](https://www.capterra.com/p/86976/CommView/) [3.3 (3)](https://www.capterra.com/p/86976/CommView/#reviews) Starting price $77.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 67% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/86976/CommView/) Highest Rated [CASH+ Call Accounting Software](https://www.capterra.com/p/16984/CASH-Call-Accounting-Software/) [4.9 (38)](https://www.capterra.com/p/16984/CASH-Call-Accounting-Software/reviews/) Starting price $575.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/16984/CASH-Call-Accounting-Software/) ## FAQs about Genesis Call Accounting & Tracking Overview ### What company size and specific industries is Genesis Call Accounting & Tracking built for? Genesis Call Accounting & Tracking is designed for large enterprises, including multi-location corporations, and also serves small and medium-sized businesses such as professional offices. Its industry focus includes public safety, manufacturing, healthcare, hospitality, and lodging. Features and Usability ### What are the key features of Genesis Call Accounting & Tracking? Genesis Call Accounting & Tracking includes call logging, call tracking, call monitoring, and call duration measurement for documenting phone activity. It also offers by-extension reporting, inbound and outbound reporting, and who answered logs. Additional features include call volume analysis, caller ID, cost analysis, unattended call management, and usage tracking/analytics. Getting Started and Support ### What training and onboarding options does Genesis Call Accounting & Tracking offer? Genesis Call Accounting & Tracking provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online formats support guided setup, webinars cover group learning sessions, and documentation offers written reference material for self-paced review and step-by-step guidance. Getting Started and Support ### What customer support options does Genesis Call Accounting & Tracking offer? Genesis Call Accounting & Tracking provides 24/7 live rep support and chat. Support is available through both channels for users who need help, though no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features Call Monitoring 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance By-Extension Reporting Report incoming and outgoing calls for specific extensions Call Duration Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends Caller ID Identify the number and contact information of a caller before answering the phone Call Logging Collects essential call data such as call origin, call destination, call length, and other transaction details Call Tracking Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Genesis Call Accounting & Tracking 12 features ### All Features - By-Extension Reporting: Report incoming and outgoing calls for specific extensions - Call Duration: Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Caller ID: Identify the number and contact information of a caller before answering the phone - Cost Analysis: Analyze and calculate business costs - Inbound Reporting: Track and monitor incoming call statistics - Outbound Reporting: Track and monitor outgoing call statistics - Unattended Call Management: Manage calls that were missed or not attended - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - Who Answered Log: Track calls answered by employees --- Features 4.5 (2) 4.5 Based on 2 reviews ## Pricing Value for money 5.0 (1) Basic $29.00 Per User,Per Month Value for money 5.0 (1) 5.0 Based on 1 reviews ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 4.0 Based on 2 reviews Filter by rating 5(1) 4(0) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent Rachael W. lpn Hospital & Health Care ### "Easy to use call accounting" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 August 14, 2022 Pros I liked how easy this was to learn how to use. Makes life easier. Cons The whole thing was easy to learn and use. I wouldn't change thing Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Signature Service Customer Solutions Expert Insurance ### "It Has Potential" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 December 7, 2018 Genesys gives companies an opportunity to have a flexible softphone and to cut the need for hard phones, which can ultimately cut down that particular expenditure. Pros We switched from hard phones to Genesys desktop smartphone and I will say the transition wasn't easy. Understanding the nuances of a desktop phone software was a little challenging and even still it takes patience and a little training. I will say from a daily user perspective that transfering and conferencing calls are much easier on this platform than any other that I have come across. For leadership, it also gives them an opportunity to speak with a rep via the whisper feature if they are new or need help. This whisper will be heard by the representative but not by the customer. This makes for great coaching and issue de-escalations Cons The only issue I come across is dialing out to customers can be tricky. Sometimes you have to put a 1, 9 then 1, or nothing at all in front of a number to dial out which can be time consuming for customer service reps. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.