# PrognoCIS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PrognoCIS the right Electronic Medical Records solution for you? Explore 295 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/37932/PrognoCIS-EMR/reviews --- PrognoCIS 4.1 (295) [View alternatives](https://www.capterra.com/p/37932/PrognoCIS-EMR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of PrognoCIS Ease of use 4.2 Customer Service 3.8 ## Pros and Cons in Reviews JC Jason C Physician CEOMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “Often there would be a issue or need and I was always impressed with how quickly reps would contact me regarding my need and always were able to help me or resolve the issue.“ July 24, 2025 VT Viji V. T MDMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “The templates, if not configured properly, can cause issues when the progress note is generated.“ August 14, 2025 AK Anne K Practice ManagerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “This "free" EMR comes as a bonus for using PrognoCIS RCM. “ June 26, 2024 JC Jason C Physician CEOMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “In fact most of my deficiencies were more related to services prognocis offered that I elected not to utilize. “ July 24, 2025 MB Michael B PhysicianMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “The resource center had excellent training videos.“ May 19, 2025 PJ Peace J Medical directorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Not client friendly but will bill for services NOT provided“ March 15, 2024 VT Viji V. T MDMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “It was configured to Pain Management practice and it has been easy to use.“ August 14, 2025 KS Katie S AdministratorHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: More than 2 years. “Limitations on MIPS quality measures, have to flip through too many screens to do a simple process when I think it could be more concise, when a major update is done server crashes pretty religiously, large reports crash the EMR for other users, more user custom EHR reports would be helpful“ October 20, 2020 ## Showing most helpful reviews Showing 1-25 of 295 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use FA Faizan A. Assistant Manger Hospital & Health Care Used the software for: 1-2 years ### "Pain clinic billing " September 9, 2022 4.0 One of our provider is using prognosis from 2013 and he was very happy with this service second thing is get a report or each CPT codes is very easy third one if you post a refund payment it’s a matter of few seconds Pros As per my point of view it will b the best web based provider services for pain clinic they are always open for new things Cons With prognosis you can post your ERA payment in a click- you need a number of click through claim creation to submission Review Source VR Verified Reviewer MD Medical Practice Used the software for: 2+ years ### "PrognoCIS EMR- Best Value for the money" August 14, 2025 5.0 Overall, my experience with PrognoCIS has been very good. I have used it for 20 years. When compared to other systems, PrognoCIS is very easy to work with and the customer support has been great. Pros I started using PrognoCIS EMR from 2005. It was configured to Pain Management practice and it has been easy to use. Cons The templates, if not configured properly, can cause issues when the progress note is generated. It takes some effort to work through the templates to correct issues. Review Source AK Anne K. Practice Manager Medical Practice Used the software for: 2+ years ### "PrognoCIS EMR ok value for the money" June 26, 2024 3.0 Overall it has been a moderately good starter EMR, and the price was right. We are looking to upgrade after using it for 11 years to get more integration with EMR, billing and quality management. Pros This "free" EMR comes as a bonus for using PrognoCIS RCM. We have used it since 2013, and it has performed reasonably well. It does the job, has a patient portal, and is included with using PrognoCIS billing. When there are technical issues it is obvius that getting everyone up and running is a priority and so far, interuptions have been limited to < 1 day. Excellent customer service which is outsourced but enthusiastic. Cons It seems like the programming was done over time, and there are some annoying redundancies and inconsistancies, as well as glitches that pop up from time to time. As the field of medicine has grown in complexity, things that had been included are now add ons, which would add to the cost. Review Source Response from Bizmatics August 5, 2025 Thank you for sharing your feedback and for being a valued user for 11 years. We appreciate your insights and are committed to continuous improvement - our team is happy to support you as you explore more integrated solutions. MB Michael B. Physician Medical Practice Used the software for: 1-2 years ### "Suggest any physician should look at PrognoCIS" May 19, 2025 5.0 Terrific would still be using if not retiring. The training part was excellent. The technical group was very attentive and with a quick response. The resource center had excellent training videos. Pros The ease of using compared to other more cumbersome types. I used it since 2012 and had no issues. The technical team is outstanding. Cons I cannot think of any least things. The ease of moving between the EMR part and billing part was so quick so you can keep abreast of payments with the EMR. Review Source Response from Bizmatics August 5, 2025 Thank you for your long-term trust and support over the years. We're pleased to know that PrognoCIS EHR provided a seamless experience and that our technical and training teams met your expectations. RP Roberto P. Used the software for: ### "" October 4, 2013 5.0 My name is Dr. Roberto E. Puente, DPM, I own and operate a small solo, but very busy, long-term care podiatry practice that has been using PrognoCIS since July 2011. All patient encounters take place at nursing homes and assisted living facilities, so when we decided to go paperless and started to shop around for an EMR system, it became very clear to us that a cloud or web-based system was the way to go. After reviewing many systems, and taking many demos, we decided to go with PrognoCIS because it seemed like a very user-friendly system, with adequate and knowledgeable support staff, and very affordable when compared with other systems in the market at that time. After over two years of using the system, let me tell you that it has been the single best decision that my practice has made! It has proven to be everything that we expected from an EMR and more!! Other colleagues opted for specialty-specific, much more expensive systems, only to find themselves abandoned after the company closed or sold, and were left without reliable tech support. The training/implementation period went very well. We were very fortunate to get such a knowledgeable implementer that was very patient with my skeptical nature, and made sure we where all ready to use the system in all its capabilities before we went live. The system is very easy to customize to any practice scenario, we are able to fully document even complex patient encounters in a matter of minutes. The progress notes produced are clear, professional, and we constantly get compliments on our accurate and timely documentation from other medical professionals and nursing staff. The electronic prescription module is extremely easy to use. The EMR/Billing interface has proven to be seamless and extremely accurate. We were able to do without our billing service and process all claims in-house after a few months. Communication with the clearinghouse has been flawless in all aspects. We actually just achieved the Gold Standard of Revenue Cycle for Medical Practices award from our clearinghouse (Gateway EDI), which means that 99% of claims submitted are error free! The system has very nice tools that allow you to achieve meaningful use with ease and confidence. PrognoCIS has allowed my practice to grow, while allowing me more time to actually do what I like; treat patients instead of getting slowed down with repetitive documenting, billing and administrative chores. I wish I could tell you more about my experiences with their tech support, but to tell you the truth, I haven't had to call them in over a year. I am very glad to see that Bizmatics has continuously grown over the last couple of years and are now consider a top EMR vendor/manufacturer. I don't want to make it seem like it was all peaches and cream, implementing and training for a new EMR is a stressful task for any practice, regardless of size and specialty. That is why is so important to make sure you have a strong, knowledgeable support team behind you. We did have our minor difficulties at the beginning, particularly with the fax application and some issues with the automated uploading of ERA's from the clearinghouse. Both these issues have been fixed long ago, and we have been able to fax in and out of the EMR without any issues for over a year. The same thing with the ERA uploading, it has worked flawlessly for almost two years. I am so glad that we chose PrognoCIS and also very thankful to Bizmatics for such a great product. Review Source MK Mike K. CEO Medical Practice Used the software for: 1-2 years ### "Fantastic Web EMR, Great Mobile EMR, Amazing Customer Training/Support" July 28, 2016 5.0 Pros WhiteCoat Medical Group has been using PrognoCIS EMR system for about a year now, since launching our healthcare services. We use both their web EMR, mobile EMR, and Revenue Cycle Management. WhiteCoat offers medical home visits via our patient web platform where patients can utilize to make appointment requests. WhiteCoat providers are always on the go, thus requiring a simple and easy-to-use mobile EMR that can be used to chart the home visit on the go. We’ve been using PrognoCIS’ mobile EMR, which served us very well. The reason why we continue to use PrognoCIS is because of the numerous customizable features that we can implement to tailor the system to our medical group’s needs. For example, we can bundle CPT codes as a custom CPT code that our providers can select, but more importantly, these CPT codes can be customized to be arrange alphabetically and to show up first when our provider get to the CPT code assessment and plan section. In addition to that, we can add various assessment and plan templates that our providers can use to quickly document things on the go. PrognoCIS also helps with the creation and implementation of such templates. We use both web EMR and the mobile application EMR. We use the web EMR for electronic prescriptions and when there needs to be more detailed charting, but the mobile application EMR, which is an iPhone app is also connected with the web EMR, is mainly used by our providers to chart while on the go on their iPhone or iPad. The mobile EMR is incredibly user friendly and intuitive. They also have a patient portal system that our patients also utilize to message the provider and also for patients to access their medical records on their phone. The patient portal is both web and mobile. PrognoCIS’ tech stack is robust and covers all the necessary platforms to efficiently and effectively chart. I highly recommend it. Cons The only thing I wish from PrognoCIS is an updated app with e-RX feature on the iOS application EMR, but after speaking with a PrognoCIS representative, there's a new version coming out. Looking forward to seeing it! Review Source PJ Peace J. Medical director Health, Wellness and Fitness Used the software for: 2+ years ### "Dubious practice " March 15, 2024 1.0 Subpar!! Not client friendly but will bill for services NOT provided Pros Nothing. We practical had to built our templates from billing to documentation Cons Poor client service. The worse. The will bill for services not rendered and resist any effort to help you resolve the issues Reason for choosing PrognoCIS Cheaper !! But was false promise . This company will bill you for services not provided Review Source LR LA R. Administrator Medical Practice Used the software for: 2+ years ### "Left High and Dry by Prognocis After a Data Breach" July 11, 2017 1.0 Stay away from Prognocis! Their customer support is abysmal and getting any response from them is like pulling teeth. Bottom line is their management of our data cost our practice thousands of dollars. Based on my experience, if Prognocis was the only EHR out there, I would skip it and use paper charts. Pros Hard to isolate any pros from among the mountain of cons, but I'll try... I never had to change my Prognocis password once in the whole six years I used the program. That's all I've got. Cons Data breach - their system was not secure enough to withstand a hacker attack, resulting in a major data breach. They notified our practice of the breach of their system and then declined to assist with any of the resulting fallout, costing our company many thousands of dollars. They did help other practices that were victims of the breach, but refused to help us clean up the mess they made. Customer support is in India. Reps are difficult to understand and incredibly slow to help. At the time we dropped Prognocis in 2017, they still had multiple support cases (trouble tickets) open and unsolved from 2013. The program looks like it's from the 90s. It is not intuitive, is difficult to navigate, and the output reports come out looking unprofessional. Although we were advised that training was included, we did not receive training from Prognocis when we onboarded with them, leaving us to fend for ourselves in learning their bewildering program. Service is way overpriced for what you get. There are so many better programs out there for less money and trouble. After terminating service with Prognocis, they took well over a month to give our patient records to us, and would not give us access to them in the meantime. This resulted in our practice having NO access to our patients' charts for over a month. When I brought my concerns about this to Prognocis's HIPAA compliance officer, I was rudely and condescendingly dismissed. Review Source JE Jo E. Assistant Medical Practice Used the software for: 2+ years ### "Wonderful" July 20, 2017 5.0 Just to note this is our 3rd EMR system and by far better then the others. After spending a large amount of money on "in office" servers, technical support contracts, maintenance. We were at wits end, and finally at the end of the contract. This system was recommended to us and within 3 months we were up and running and able to cancel the other, without missing a beat at a much lower cost. One more thing, we just moved our practice after 34 years, the convenience of only having to plug in our computers and log on was GREAT!! no IT techs or moving installers needed to bring EMR online. BEST MOVE WE EVER MADE. Pros PrognoCIS is the perfect EMR/Billing system for us. The remote access from Desktop to mobile is so convenient we don’t have to worry about waiting til the next day to access a patient chart. We are a solo practice and with this system being so user friendly, we were able to tailor it to our practice. I like that it has several features, and we are able to utilize only what we need. Big shout out to the technical customer service personal are wonderful, we have only had a few format problems but were able to solve in a timely matter. Also, very easy to use with The Dragon dictation system. Cons The only thing I can think of is the few times the system went down, but since we are cloud based this can be expected. It never lasted more then few minutes. Review Source Keith B. Therapist Used the software for: ### "Tried this, just wasn't for me" January 27, 2018 4.0 Pros It worked decently for our small office. We were able to integrate some of the features, but really this is for a bigger place Cons I did not like the feel of the features, felt it really wasn't working for our small place and we wanted something very user friendly. Review Source TB Tatia B. RCM Director Health, Wellness and Fitness Used the software for: 2+ years ### "PrognoCIS Review" October 26, 2020 4.0 Overall, my experience has been good. Pros Single sign on solution User interface, ease of use. Billing system ease of use All MACRA/QPP Updates as well CPT/ICD/HCPCS codes updates are included Cons I cannot really think of anything at the moment. Reason for choosing PrognoCIS Seemed like the best of the few we were considering overall.. Switched from [Veradigm EHR](https://www.capterra.com/p/276111/Veradigm-EHR/) Allscripts was incredibly expensive Review Source NK Nina K. Medical Practice Used the software for: ### "Until this latest update, the system was very good. We were satisfied. " June 23, 2014 3.5 Pros At the presentation, it looked simple, straightforward, and user-friendly. Now, after updates, it is much more complicated and bulky. At the beginning, we had one technical support person, who was always available, helpful, and patient, so we really worked as a team. In general, the product is reasonably functional, satisfying our needs. Cons It requires too many clicks on different pages to complete some steps (eg., the Medications Section on the Face Sheet). There are too many different pages to be completed in general; it takes too much time to finish up a file. We don't have personal tech support person anymore; the ticket system is not that quick or efficient, and sometimes tickets get closed without being solved satisfactorily for us. There are open tickets since 04/14. To get a technical support person now takes much longer, up to two days. All updates and changes change the system to the worse for users. Checkboxes are spread all over the page or even on different pages; simple and familiar symbols are switched to be more complicated. On the other hand, when we, as users, asked to change or simplify certain things, we were told that it is impossible, or our requests were sent to the engineers and died there. The latest update was not presented as a serious and complicated one. Training webinars were not recommended to take before its implementation, so the first week was a nightmare, and the first day was a total failure (with a full schedule!). Review Source DK Diane K. Doctor Medical Practice Used the software for: 2+ years ### "I have used Prognocis for five years and am frustrated " October 10, 2015 1.5 Pros some of the patient communication features are useful I like that I can reprogram the templates without needing a technical support person Labs from Quest and Lab corp directly to the medical record. Cons very unresponsive technical support. every time there is a software upgrade, previously functioning unrelated elements stop working and it takes weeks to months to get them function again. Their server is slow and I am often documenting late into the night because the slow speed makes it impossible for me to finish my notes in real time. My office internet is quite fast so the problem is not on my end. it's difficult to go from field to field- I spend my day in endless futile clicking waiting for fields to change. For example, If I and documenting the history and I want to see the weight change, I have to leave what I am doing to go to the face sheet or vitals page and it takes too long. The prescription module is not efficient. Review Source LP Leah P. Referral Coordinator Medical Practice Used the software for: 2+ years ### "PrognoCis" January 25, 2021 5.0 It has been a very smooth experience dealing with customer service, the ease of the software itself. Pros The customer service is excellent and the turnaround time to fix an issue is quick! Cons It's internet based so if the internet goes down, you can't use the software. Review Source PC Pattie C. Medical Practice Used the software for: 2+ years ### "Needs better customer support." March 4, 2015 3.0 Pros Can access EMR from any computer. Customizable to your needs. Cons They are all accommodating when trying to sell their product, but they drop the ball once you are a customer. It is difficult to get help from customer support, and we are often dealing with language barriers. Often the system goes down in the middle of our work day, and you can't get a rapid response. Due to current and changing insurance requirements, small changes and tweaks often need to be made. We find it a lengthy and laborious process trying to get prompt help and assistance. A better system would be to assign a contact person or support person to each account. It is most frustrating dealing with their tech support in India and different time zones. We have left messages and had them returned at odd times. Review Source RG Robert G. IT Admin Medical Practice Used the software for: 2+ years ### "REVIEW" November 30, 2020 5.0 Pros GOOD PRODUCT EFFICENT FOR WHAT WE NEED FOR OUR OFFICE Cons SOMETIMES UPDATES CAN CAUSE ISSUES TYPICALLY FIXED SOON AFTER Review Source RT Robin T. Nurse Hospital & Health Care Used the software for: 2+ years ### "Great for a small group that doesn't need a lot of froo froo stuff in their software" December 21, 2017 3.0 Pros Ability to use this product in our satellite offices. User friendly. Ease of use. Liked the functionality when traveling to other offices. Cons Would have liked the ability to assign documents to other staff. Would have been great if it worked on Apple products, too. Review Source AG Annette G. Medical Practice Used the software for: ### "Not user friendly--Reports are huge problem" June 20, 2014 1.5 Pros They are definitely up to date/current with certifications and Meaningful Use criteria. So far, we have gotten all of our Meaningful Use payments, and many other practices I know have not even gotten through Stage 1 because of their software. Cons Support is the biggest issue. I have issues that are still not resolved from 6 months ago. I'm told issue is fixed only to find it is not. It gets sent to "the back," who fixes one thing, and then three other things that were fine get messed up. They said we could customize reports, but we can't. They don't work. They told us they are accurate, but then I have to prove they are not. It's a huge problem when dealing with accounting and financial needs. We should be able to do more on our own and not have to wait for them to design a report. We need more stock reports that are basic so we can customize them for ourselves. You can not apply the copay, deductible, etc. until after you hear from the insurance company, so if you have multiple patient payments, it is a lot of work to see what DOS they are waiting for. Review Source BK Brian K. Used the software for: ### "" June 5, 2013 1.5 Originally I thought this would be a good system but have found it cumbersome and not easy to use. Purchased it to use on a cloud format and have problems with printing notes, referrals, and prescriptions - and wind up getting blank pages. Also when trying to copy information from prior notes, I will get active x problem even though Internet settings are allowing active x. Have to log out and log back in again. I have tried customer support and their response time has been delayed. Underwent a CMS audit for meaningful use, and they could not help us. They finally got back to us, after the deadline. It's currently not offered as an intergerated system with practice management, which makes things difficult because sometimes charges come across correctly and other times it does not. I have had a lot of duplicate billing. Also, it will incorporate codes from prior visits that were not used on current visit, so my billers have to delete codes. As far as flow, there are problems with it. The point and click system is slow and time consuming even though we use a cloud. I have not benefitted from the system and even though i have met meaningful use I am switching EHR. Review Source jS jason S. Doctor Hospital & Health Care Used the software for: Less than 6 months ### "Medical Director. NY Urgent Care" July 31, 2016 5.0 Pros It is very user-friendly. Despite other EMR's that claim that they "...think like a doctor..." they actually do not. They all start with Chief Complain, which is a standard documentation pathway, exactly how the Computer Scientist would think. Most doctors, however document the chart while already having Differential Diagnosis partially materialized in their minds. This EMR allows you to do that. I have used more than 5-7 different EMR's and can attest that this one is the best I have ever used. Cons I do not like when the billing modules have to be purchased separately. I should be able to do my own billing with or without the company. It has to be my choice. I understand that it is a current trend for nearly all of the EHR Companies to try to also sell doctors their billing services, but still I disagree with it. Doctors who wish to do their own billing should be able to have at least the option of having their own user-friendly revenue cycle management via EHR itself and not being forced to purchase an additional module, regardless how cheap it is. Review Source BP Bina P. Medical Practice Used the software for: ### "I wouldn't buy an EHR that cost and arm and leg when I have PrognoCIS" June 26, 2014 4.5 Pros They customize all of our templates and diagrams. We were looking for a vendor that could build an interface with our practice management system. We are a dermatology office, so we don't need all the bells and whistles as some of the other vendors out there. I honestly have to say from sales to programmers to everyone in support, this is the best software out there for everything from single doctors to a big group practice. We've had opportunities to change to vendors who are dermatology-specific, but we won't because we like this product and its functionality. Cons From my experience with other software IT experience, tech support tends to take to long to fix issues. But I have to say we've been with them for the past three years, the support has improved significantly, and all my questions are addressed when they do call me. Review Source SO Shelby O. Treatment Coordinator Medical Practice Used the software for: 6-12 months ### "Highly recommend" May 29, 2018 5.0 Pros Wonderful software! Our new providers have had no issues navigating throughout the program. Schedule is easy to understand. Cons The technical support is never that helpful, they do not speak English very well. That is my only complaint with this software. Review Source DH Dathan H. Medical director Medical Practice Used the software for: 6-12 months ### "Bad for Dermatology" January 16, 2019 2.0 Pros web based so it works with many devices, the customization is pretty easy; easy set up, works well on the iPad Cons poorly suited to dermatology, customer support does not understand dermatology medicines and other dermatology needs Review Source HC Heather C. Office manager Medical Practice Used the software for: Less than 6 months ### "Awesome EHR product for Healthcare " August 29, 2017 5.0 We have learned to love it ! Pros This system is great for a Dr's office - it is an overall ease of use for all staff from front to back office - for all staff from check out to triage to billing Even the Dr will like it ! Cons There are some learning curves - with adding templates at the beginning - and codes and your little quirks But all worth it in the long term Review Source FH Frank H. Used the software for: ### "" September 21, 2012 4.5 In early 2010, we opened our practice with an EMR/PM system that we believed would work for well dermatology. After several months effort, we found that the system didn't work as advertised. We researched about a dozen new systems, and selected BizMatic's ProcnoCIS system because it was found to be intuitive, feature rich, and provided an interface that made it possible to migrate patient data into PrognoCIS. In addition to that, the PrognoCIS project manager assigned to help us get started made adoption a pleasure. We began using the system in August of 2010 and haven't looked back. We were one of the first practices in Central Florida to receive our CMS Meaningful Use incentive in 2011. I have given numerous testimonials for PrognoCIS because I feel strongly about the product. Their support team has taken care of every request for enhancement or bug fix that we have told them about in a timely fashion. 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