# Page 2 | PrognoCIS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is PrognoCIS the right Electronic Medical Records solution for you? Explore 295 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/37932/PrognoCIS-EMR/reviews --- PrognoCIS 4.1 (295) [View alternatives](https://www.capterra.com/p/37932/PrognoCIS-EMR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of PrognoCIS ## Showing most helpful reviews Showing 26-50 of 295 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JC Jason C. Physician CEO Medical Practice Used the software for: 2+ years ### "Great Success with Prognocis!" July 24, 2025 5.0 Very good. There was really only one issue i had in the last 3 years. Really it was almost an unavoidable error, yet prognocis worked diligently to correct and ensure no loss of revenue. Pros Incredible customer service! Often there would be a issue or need and I was always impressed with how quickly reps would contact me regarding my need and always were able to help me or resolve the issue. Cons Overall really nothing that I didn't like. In fact most of my deficiencies were more related to services prognocis offered that I elected not to utilize. I would highly recommend all available options and services to maximize prognocis. Alternatives considered [Ecwid](https://www.capterra.com/p/143648/Ecwid/) Reason for choosing PrognoCIS The value for diverse full services was certainly better than eclinical. Review Source Response from Bizmatics August 5, 2025 Thank you for the kind words and your recommendation of PrognoCIS EHR. We're glad our team could provide prompt and effective support, and it's great to know our platform met your needs over the years. We appreciate your trust in our services. JP Jordan P. IT Manager Medical Practice Used the software for: 2+ years ### "PrognoCIS for a Multi-Specialty Multi-Clinic Set Up" July 15, 2025 4.0 Mostly great. And we love the serious improvement in communication over the last year. However the time to completion on certain feature requests/updates can sometimes be a bit frustrating. Pros Their fluidity when handling myriad requests and making an earnest attempt at every turn to address issues. The willingness to communicate and try their best to understand a given situation. Cons The time it can take for fixes and implementations. Additional charges for things like updating digital forms, API connections, and tabular reports. Switched from [CareCloud](https://www.capterra.com/p/113010/CareCloud/) I was not at the company at the time, but I believe it was related to how claims were handled. Review Source Response from Bizmatics August 5, 2025 Thank you for sharing your experience with us. We're pleased to know our team’s responsiveness and commitment have been helpful to your practice. Your comments regarding implementation timelines and additional costs are important and will be shared with our team for continued improvement. LM Lisa M. Physician Plastics Used the software for: 2+ years ### "Poor Billing & Service. " September 10, 2025 1.0 Fair. Make sure to do as much customization in the beginning because the charges are high for further customization after. Pros Is adequate for basic practice management. Service is poor!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Cons Service. Billing is terrible!!! Many of my claims were kicked back just for simple modifiers not included. They should be the experts in this, but that is not the case Alternatives considered [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) Reason for choosing PrognoCIS Price. New practice. Needed basics at that time Review Source Response from Bizmatics October 7, 2025 Thank you for sharing your feedback. We’re truly sorry to hear about your experience with our billing service and understand how frustrating it can be to face claim rejections. Your input is very valuable, and we’d like to learn more so we can address your concerns directly. Our team continuously works to improve service quality and claim accuracy, and we’d appreciate the opportunity to review your specific case. Please contact us at support@bizmaticsinc.com or reach out to your Customer Success Manager, and we’ll be glad to assist you further. MR Mary R. Physician Medical Practice Used the software for: 2+ years ### "Great support " September 12, 2025 5.0 I have been satisfied. EMR and RCM teams have been great regarding supporting product and helping me optimize my experience. Pros Customer support is excellent. Software is user friendly and provides what I need. Scanning feature makes up for my lack of direct interface w labs/imaging. Cons I did not optimize all of its features so whatever I felt it lacked was really my fault like text reminders for patients and direct faxing from charts. Review Source Response from Bizmatics September 29, 2025 Thank you for your kind words! We’re glad to hear you’re enjoying the user-friendly features and support from the PrognoCIS EMR and RCM teams. We’re always here to help you make the most of all our functionalities, such as text reminders and direct faxing—please feel free to reach out anytime! BB Barbara B. Senior IT Project Manager Government Administration Used the software for: 2+ years ### "Massachusetts" March 20, 2025 4.0 The Bizmatics' team has been very responsive to our requests. Our workflow is very different than typical clinics. Our workflows and reporting is dictated by state and federal regulations in which the engineers have taken time to understand and assist us with automated processes that have increased productivity and reduced error rates. The support team assigned to our account is great! Pros PrognoCIS workflow is streamlined for users. The EMR is easily customizable by admins. The engineers are able to develop interfaces with external sources (ie. equipment, data files) to automate data transfer. Cons Not enough engineers for timely development of requested customizations. Alternatives considered [EPIC](https://www.capterra.com/p/10010540/Destiny/)[Oracle Database](https://www.capterra.com/p/5938/Oracle-Database/) Reason for choosing PrognoCIS Flexibility of customizations. Ease of use. Overall value. Review Source Response from Bizmatics August 5, 2025 Thank you for your thoughtful review and continued partnership. We're glad to hear PrognoCIS EHR Solutions has supported your unique workflows and improved productivity. Your feedback on development timelines is appreciated and helps us prioritize better resource allocation. HP Heather P. Practice Administrator Medical Practice Used the software for: 2+ years ### "PrognoCIS review" May 29, 2025 4.0 Overall, it was a positive experience being a client of PrognoCIS over these 5 years. We are only leaving due to the physician’s retirement. Pros Ability to customize documentation templates and communication templates and the initial low costs to startup and low recurring costs Cons Sometimes, tech support was unable accommodate our requests and the increasing costs were less than desirable. Alternatives considered [WeightmaniaPro](https://www.capterra.com/p/140258/WeightmaniaPro/) Reason for choosing PrognoCIS Cost and customization were large selling points Review Source Response from Bizmatics August 5, 2025 Thank you for being a valued client over the past 5 years. We're glad PrognoCIS EHR Solutions was able to meet your customization and cost needs during your practice journey. We appreciate your feedback and continued support. SB Stephanie B. CEO/Provider Mental Health Care Used the software for: Less than 6 months ### "Not made for Mental Health" January 25, 2021 3.0 So I would say they have a programming side and a billing side. My biggest challenge was creating an encounter to model that of a behavioral health template. This was not the case in my experience. The people were very nice and was trying to provide what I needed but the time it was taking to create what most EHRs (this was my first EMR) already have in place caused a delay in me working with the RCM side to submit claims therefore I encountered a 30 day delay in claims submissions. If they fix this PrognoCIS would be an awesome product for Mental health Small Practices. Pros So many features but will benefit a larger company (i.e., facility, hospital, medical office). Video portal within the software, e-labs, e-prescribe, EMR specialty specific content library, scheduling and access to reports, clearing house fees, secured messaging, patient protal, appointment reminders, fax services, technical support and paper claims can be apart of your package. They are good to work with you to tailor make it and if you use their RCM company the software is included! Cons Patients are not getting their text/email reminders which affects appointment accountability (our numbers started to drop). EMR is really tailored to a medical office and not the behavioral health. For example they call their visits "encounters" which then you follow a table of contents tabs to enter data. That standard format has forms, terminology and templates that aide to a Medical Office (i.e., Vitals, ROS, HPI). The assessments tab you can change but when you first open you can be overwhelmed by the different assessments. Mind you those assessments you see is what your patient sees as well which can be overwhelming for them when being asked about past knee history. Can't setup reoccurences w/telehealth sessions. CPT codes are not aligned with the Diagnosis. Video has been hard to get into have to use zoom as backup. Alternatives considered [Tebra](https://www.capterra.com/p/129169/Tebra/)[athenaOne](https://www.capterra.com/p/98735/athenaOne/)[Therasoft Online](https://www.capterra.com/p/86193/Therasoft-Online/)[Therabill](https://www.capterra.com/p/109769/TheraBill/) Reason for choosing PrognoCIS Sale rep was outstanding and let me see other opportunities to grow into that the other software presentations didn't do. Switched from [CounSol.com](https://www.capterra.com/p/124769/CounSol-com/) They provide E-Prescribe, E-Lab and Secured Messaging something CounSol doesn't have at this time. Review Source VH Veronica H. Office Manager Medical Practice Used the software for: 2+ years ### "PrognoCIS review" November 24, 2020 3.0 Pros This software is very affordable. It is relatively easy to use and move around in. Cons The customer support process is very difficult. If there is an urgent issue, a ticket is required with an open ended time frame for resolution. Many times it may take days to be contacted. Making changes to the templates for customization is extremely complicated. Adding procedures and orders to office visits is time consuming. The process for adding additional patients to an existing guarantor is repetitive and lengthy. The billing module doesn't follow some basic accounting principles and is very complicated when insurance companies require take backs or when posting remittances. Alternatives considered [PCC](https://www.capterra.com/p/121609/PCC-Pediatric-Solution/) Reason for choosing PrognoCIS It was less expensive. Switched from [Medisoft](https://www.capterra.com/p/163977/Medisoft/) We were converting to electronic medical records and the cost for updating our previous software was extremely high. Review Source FL Frank L. Physician Medical Practice Used the software for: 2+ years ### "Inexpensive but you get what you pay" December 14, 2021 2.0 At this point, I would rather pay more for an established product with better back end support. It is very frustrating to waste my and my staff's time trying to get Prognocis to fix things. Pros relatively low upfront cost. easy work flow. Cons Poor back end support. Very expensive in the back end to add features and committing an employee to constantly remind prognosis and push them to make the requested changes. Review Source Raees A. Medical Biller Hospital & Health Care Used the software for: 2+ years ### "Appointment booking to Payment post " September 19, 2022 4.0 Our group of providers are using this for pain management from 2019 and happy to use of this from appointments booking to claim scrubbing is to easy update with new CPT and ICD codes most easy thing to do with prognosis is payment posting you need only few click to check doctors notes to patients accounts details also backend team is very helpful for you every time Believe me used one you are loving it Pros Use of this software is to easy to Handel every part of billing is to smooth Cons Some time you are facing issue to get eligibility for a few minutes not to hours! Review Source CN Cathi N. Human Resources Manager Medical Practice Used the software for: 2+ years ### "Prognocis EMR/PM software" February 22, 2017 3.0 We have had this software since 2012. There have been several hiccups that we have had to overcome. I believe we were their first high volume multidisciplinary practice they contracted with. Although we had training on the software and then implemented a year later, there are some workflow issues. We are not your "standard" office workflow and I am sure it is challenging for their IT/support team. Pros ease of access. PM/bill side, I love the fact that you can access every task from one screen, regardless of which screen you are in. Cons Training videos has improved tremendously over the last couple of years on the EMR side, although "new user training" is not geared for the new employee training. The PM/Bill module does not have enough training videos for adequate training and common workflow, although this has been improved over the years as well. They are definitely coming along as they grow. I do not like the fact that we can never get in touch with anyone in tech support or billing and always having to leave a message for their return call. Since we are cloud based, if Prognocis goes down, our office is down. If you can have an onsite server, I would probably recommend that. Review Source DPC Dr. Pamela C. Doctor of Nursing Practice, Nurse Practitioner Health, Wellness and Fitness Used the software for: Less than 6 months ### "A Real Scam" March 22, 2017 1.0 With so many EMR/EHR systems to choose from, and conducting hours of research, I chose the worse of the worse. No ease in use. No logic in use. No VPN to maintain settings, instead they expect a medical office not to update their computers in order to keep the original settings on internet explorer. Cannot use chrome. Cannot keep up with HIPAA regulations due to the settings inability to be updated. I felt like I was 30 years behind in computer technology. After 2 month of complaining and deciding to switch to a competitor, I received an email from the higher ups. 100 emails to late. They charged out tens of thousands of bogus charges and collected 10%. They charged me alot per month for this disaster. I switched to Athena! Best thing I ever did! Prognocis aka Bizmatics, nearly closed my doors waiting an entire month to resubmit claims. I've been with Athena for 6 weeks and have not had one claim denied and payments are coming in. They only charge you 8% of what they collect. Prognocis, on the other hand, charges permonth for poor service with no significant money collected. If it weren't for my office manager, I would have received no payments at all. Learn from my mistake. Any positive reports about this system is submitted by their staff who were once medical office staff. I'm sure this system worked well 15-20 years ago. Computers have come a long way and Bizmatics/Prognocis simply did not keep up. Did I mention the amount in IT fees I accumulated trying to get this system to work? My IT specialist finally had a heart to heart talk with me. Then I switched to Athena. Pros The demo was great! Cons This system cost me alot with monthly fees and my IT team trying to get it to work with our brand new system. It is antiquated, slow, kicks you off the server, loses notes, does not interface with the pharmacies and generates absolutely no income whatsoever. Review Source VN Valerie N. Administrator Medical Practice Used the software for: 2+ years ### "Long time user" June 9, 2017 4.0 Pros It is very easy to get comfortable using the software. There is a lot more to it if you allow yourself to continue to learn and explore it's features. Cons Tech support can be patchy but it is obvious that the company cares and has place good efforts in improvements Review Source MM Maryam M. Physician Medical Practice Used the software for: 2+ years ### "EHR use" October 27, 2020 5.0 Pros It is easy to use. Entire team including support and billing are very accessible and quick to respond to any concerns. It is easily customized and is cost-effective especially for a small medical practice. I was worried in the beginning because the training was not done on-site, but the person who trained me was wonderful and very accessible and responsive to my needs which made it much easier than I had anticipated. Cons I wish I had the ability to make more minor changes on my own without having to go thru their IT support each time. Reason for choosing PrognoCIS I chose PrognoCis because I liked that it was a smaller company and was cost-effective considering the features that were available. Also, I liked the fact that the cost included billing, so I wouldn't have to use a separate billing company. Review Source SH SARAH H. Medical Assistant Hospital & Health Care Used the software for: Less than 6 months ### "We had a miserable experience switching over to Prognocis." October 3, 2017 2.0 The experience of data entry because it didn't carry over any of our old data. Pros Once everything is set up, the view in the patient's chart makes everything easily accessible. The electronic fax receipt makes it faster for us to process the documents faster. Cons When we switched over to this system they promised that our patient information would be transferred over from our other system. We didn't find out until it was too late that they meant they would upload a PDF version of the patients medical history, and we would have to manually enter it into the system. The providers were constantly irritated that the information they needed was not in the patients chart, despite our efforts as staff to ensure that the information was there. The messaging system is impossible to use, making it hard to keep track of patient and staff communications. We frequently had issues with the billing system they forced us to use, which was outsourced to India. Patients constantly had problems with their billing, and we had to refer them to the contacts in India who were often hard to get a hold of. Our office billing staff was stuck fixing mistakes made by this departement that could have been avoided had they been handled in house. We constantly asked for things to be changed and made more user friendly, being told that they would fix it but never seeing any results. This program is expensive to use, and we feel like it has caused more issues than benefit. Review Source CO Carlos O. Executive Administrator - Consultant Medical Practice Used the software for: Less than 6 months ### "Good EHR, extremely poor support and customer services " October 10, 2016 3.0 Been using it for most than two years. My major issue has been with appropriate training, support at the site, poor remote support (not located in US) and delayed responses. If you have to connect ancillary equipment, such as printers, ID scanners, etc the software has very limited options. It only work with windows explorer and even though it crashes several times a day. Once you know it is not difficult to use but in order to get to that level at least we had to go over many trials and errors since the support once installed was almost inexistent and the tutorials were not of help. Pros With the proper support and training it could be a very helpful tool. Is not difficult to use. Cons Poor and deficient Customer Service. Almost non existent support in site, mostly remote. The customer service appears to be located outside the US and there are many communication issues. The response can be delayed. Looks like they have no commitment once they sell you the product. In one occasion I asked them to configure something for our practice and their response was that was too complicated and not economically viable for them. The software is as good as the configuration. A poor configuration will result in a less easy to use program. Expect a delay for the patient to see the doctor. In our case we have hired an IT personnel to help deals with the issues since once you start EHR it does not make sense to go back. Where we are located the resources apparently are limited and there is a high turnover issue with the technicians that have been assigned. Currently there is no Tech that supports our area. In case of an issue you need to generate a ticket and wait that hopefully they will reply. Review Source KS Katie S. Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "5 years experience with Prognocis " October 20, 2020 3.0 Pros Flexibility between user types (Providers, administrators, Setup, end users), supportive technical support and sales team, Works for our clinic & provider scheduling flow Cons Limitations on MIPS quality measures, have to flip through too many screens to do a simple process when I think it could be more concise, when a major update is done server crashes pretty religiously, large reports crash the EMR for other users, more user custom EHR reports would be helpful Alternatives considered [Tebra](https://www.capterra.com/p/129169/Tebra/) Reason for choosing PrognoCIS Flexibility to suit our workflow and billing processes Review Source AS Amporn S. Owner Hospital & Health Care Used the software for: 2+ years ### "We keep discovering new features and ways to improve our workflows" August 24, 2016 5.0 We have been using PrognoCIS since 2007 and found it very easy to get up and going on. We were assigned knowledgeable staff who understood our needs and helped us to configure the system for optimum effect in our daily tasks. Support has always been very responsive and since their transition to being more US based support, the communication is even better. Pros It is a very comprehensive EMR (and billing system) with just about every feature I can imagine, without slowing me down. You can activate, or hide whichever features you wish. It communicates beautifully with all my labs, physicians and other vendors. The fact that it is compatible with Windows and Apple, has a very nice IPhone app for both EMR and patient portal. Cons The reporting on the clinical side does not currently allow me to create my own reports, even though there is a large library to choose from. On the billing side, I am able to customize them nicely, so I think it should not be long until that is addressed Review Source BR Benita R. Operations Controller Medical Practice Used the software for: 2+ years ### "Review of Prognocis EMR" October 26, 2020 5.0 Compared to our previous software, this has many advantages with access, reporting, and adjusting for tax reporting. There are still some features that have not been implemented yet but look like they will make using Prognocis even better. Pros Cloud based so accessible from anywhere. I have run reports from Austria! Customized - Bahamas implemented VAT and Prognocis team was able to accomodate. Reports - great for generating historical data and I can choose the fields. Cons Many descriptions for the same CPT code so too many choices for the doctors - take time to filter through, so I have had to add customized CPT codes for quick finds. Reason for choosing PrognoCIS Price was a big factor. Review Source MTM MARK T M. owner Comprehensive Pain Center Medical Practice Used the software for: 2+ years ### "Adaptable Prognocis EMR" November 3, 2020 4.0 Have no comparison in developing software, but did not seem to have difficulty with my IT and the growth of the EMR with my pratice. Pros Started my medical practice with Prognocis. One of first on east coast in Maryland. Started very small , and have grown the practice several fold. Prognocis has grown with the practice and has evoled with the changes demanded with the electronic medical record industry. Cons Some changes are hard to make without the technical support of Prognocis. Sometimes with these changes it becomes costly. Reason for choosing PrognoCIS At my start, cost effective and willingness to adapt to my desires. Review Source DV DANIELA V. doctor Medical Practice Used the software for: 1-2 years ### "The worst emr I've used to date" September 11, 2019 1.0 It has been poor overall Pros unfortunately it has no features that have performed as I was made to believe and it has nothing that I would find appealing. Cons 1\. The handling of clients with issues by supervising staff of Prognocis 2. IT is not knowledgeable of emr, working with staff in India and communication and time of meeting is challenging 3. Expensive regarding time, monthly charges, cost on practicing weekly and coming off emr Reason for choosing PrognoCIS 1\. no contract 2. what had been shown me on a demo model by sales person was what I was looking for but didn't find out it was not working till I went live on PrognoCis. Review Source HD Huong D. Office Manager Hospital & Health Care Used the software for: 2+ years ### "More to improve upon" October 26, 2020 3.0 PrognoCIS has been working for our small company of 2 providers, but leaves a lot of things unfinished. Pros This software has great report print outs for stats and follow up. Customer Service team is pretty good at customizing a report we'd like to see to tabulate which patients have been referred by which doctor, or which patients have cancelled appointments in the past. Cons This software needs work on streamlining user-to-user messaging, regarding individual patients. Also needs to have better ability to customize word formatting in the patient report (I.E. HPI and assessment and plan) Review Source AF Ali F. Medical director Medical Practice Used the software for: 2+ years ### "Terrible Customer Service and Supprt" November 27, 2017 2.0 Highly disappointed! Looking for another EMR system! Pros Easy to use when things are going well. Initially customer service was very responsive but as the company grew, quality went down. Cons \-Outage of EMR System for a few minutes a few times a week. -Significant slowing down of their Server almost every day. - Issues that are brought to the tech support’s Attention are not followed through and cases not closed efficiently. - Recent complete outage of the entire system for 24 hours on 11/21/17 (and loss of ALL data billing, encounters, prescriptions, test reports, documents scanned etc) for a period of 48 hours just because they had no recent data back up. The company made no efforts to contact us before or after the disaster. Review Source CN Chris N. Physician Owner Medical Practice Used the software for: 1-2 years ### "BEWARE: Horrible integration and customer service; Extorting us when we cancelled." November 9, 2022 2.0 Horrible experience from start to finish. The icing on the cake is that they now informed us we must pay them 2500.00 to obtain PHI of our patients for retention of the records or they re deleted last day of service (unless we pay the 2500) That's extortion. Pros Honestly. Nothing. It's been a headache from the start. Cons Extremely poor implementations. Features promised never materialized including DOT implementation. Using them for billing which was a huge mistake. Once we took over our own billing we realized thousands had incorrectly been billed and/or not followed up on. Review Source AS Amporn S. Owner Hospital & Health Care Used the software for: 2+ years ### "Streamlined, easy to use and comprehensive!" October 30, 2015 4.5 Pros The system is easy to use, I can customize myself on the fly and I like the ability to be able to access on my PC, Apple (Mac or IPad at home) or via IPhone App. The clinical flow over to the financial billing side, is a breeze. After using a few other systems, I saw the designers of PrognoCIS truly understand how a clinical office functions and each time this system has met our changing needs. The support turnaround has been responsive and their knowledge of the product and how it applies to our situations, has always been excellent. We have been with PrognoCIS since 2007 and have seen them always continue to improve, with excellent program features and more recently, the shifting of their support more towards the US. It is rare to find such sincereity in companies today. Cons Hard to say anything negative. I know creating good software is never easy and there are always going to be moments of frustration, but they have been far and few between and handled quickly and well. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.