Who Uses This Software?

Over 3000 customers in 40 countries worldwide. We work with international currencies and 200 different global telecom carriers.


Average Ratings

9 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Calero Software
  • www.calero.com/
  • Founded 1983
  • United States

About Telecom Expense Management

Calero is a leading provider of Telecom Expense Management solutions with a deep commitment to innovation & customer service. Calero's CLM approach supports the full communications lifecycle (procurement to payment) including software/services that aid Telecom Expense Management (TEM), Managed Mobility Services (MMS) & Usage Management. Calero has thousands of customers in the United States & over 40 countries worldwide, including Fortune 1000 corporations, universities & govt. agencies.


Telecom Expense Management Features

  • Billing for Data
  • Billing for Voice
  • Call Monitoring
  • Chargeback Tracking
  • Contract Negotiation
  • Fixed Line Compatibility
  • Internal Cost Allocation
  • Mobile Line Compatibility
  • Usage Reporting

Telecom Expense Management Reviews Recently Reviewed!


I'm a believer!!

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, accurate and reliable

Cons: None that I can think of! Great software.

Overall: I have used ComView in the last three institutions I've worked over the last 15 years. Incredible product and incredible support! ComView has saved us thousand of dollars in staff time and has made internal billing reports quick and easy.

Vendor Response

by Calero Software on January 23, 2017

Thank you, Keith, for being a loyal customer throughout the years. We glad we're doing the right thing by you, and appreciate your business and great review. We look forward to serving you and your Centre College colleagues now and in the future.

Working with Comview has been excellent. My Sales Rep and Customer Service are always there to help.

Dec 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: When using the CDR software it is very User Friendly. I have pulled up numerous types of Reports which really helped our Departments

Overall: I am able to track Calling patterns on a Weekly to monthly basis.All the Software that I use here has worked efficiently. We recently got upgraded to a new Buffer which makes reporting work very well

Vendor Response

by Calero Software on December 20, 2017

Thank you, Patricia, for the great review and for your continued trust in our software and services. It's a pleasure to server Mather and we're always here for you!

Information

Jan 17, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It just works.

Cons: Don't rally have one.

Overall: We use the tool to pull CDR records and it works great. Never had any issues and the support has been great. We found that the query would include names and general reports won't. We asked if the general reports could have that added and they added into the next release.

Recommendations to other buyers: Great CDR software.

Vendor Response

by Calero Software on January 23, 2017

Breck - Thank you for your kind review and for the confidence you and your colleagues at Central States Funds place in our software and team. We appreciate your business.

Excellent Product!

Aug 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Wide variety of reports. Our account rep notifies us immediately if one of our sites goes down so we can take action right away.

Cons: I sometimes have difficulty running queries. (user error) However I contact my account rep and he walks me thru the process so I get the information I need.

Overall: Our company has used this product for several years and will continue to use it for many more. The reporting capabilities are excellent and the support for the product is outstanding.

Vendor Response

by Calero Software on August 01, 2016

Thank you, Kelli, for being a valued customer and for allowing us to be an extension of your team. We truly appreciate your business and that you took the time to share your thoughts. We look forward to serving Shelter long into the future.

Great Customer Service and Ease!

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is extremely user-friendly and we have had no issues with it. I was surprised to see how easy it was to pull up the different reports available. Cost-saving for sure!

Cons: None at all. This is an incredibly strong software. The customer service was friendly and easy to work with.

Overall: Great Company and Great Tools

Pinnacle - A robust and constantly maturing TEM solution

Nov 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am consistently impressed with the Pinnacle Telecom Expense Management tool and its flexibility. Some of the things that make this tool stand out for me is their open and sharing end-user group, their adaptability to changing trends in Technology best practices like ITSM, and the customer support and engagement from knowledgeable support and project management staff.

Great product and business partner

Mar 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using Comview for TEM/WEM for several years now and they are a true partner to your business. Comview is not only an essential tool for our business but also responsible for identifying cost-savings for your organization which everyone can benefit from.

Analyst II

Jan 23, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Group/customer support great to work with, the app helps my group and I clean up and save. will work on extending for another year or two

Senior Purchasing Analyst

Feb 03, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: controls my wireless devices very efficiently and can save the corporation money.

Cons: I can't think of one!

Overall: recommending this product to others. tried other companies and highly recommend this one insead!