--- title: "SAP Concur Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is SAP Concur the right Expense Report solution for you? Explore 2259 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://bx-capterra-fa08pa6pm-g2dm.vercel.app/p/380/Concur-Expense/reviews/" page_type: "reviews" language: "en" --- SAP Concur 4.3 (2259) [View alternatives](https://www.capterra.com/p/380/Concur-Expense/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of SAP Concur Ease of use 4.1 Customer Service 4.1 ## Pros and Cons in Reviews BB Brendan B Operations LeadHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “My main expenses revolve around engagement lunches and it allows me to connect delivery apps directly to Concur for quick access to receipts.“ June 5, 2026 Christian G Marketing Operations ManagerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Certain workflows required multiple clicks to complete simple tasks, and navigating between travel, expense, and reporting functions was not always seamless.“ July 6, 2026 Christian G Marketing Operations ManagerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “SAP Concur is a solid expense and travel management platform that streamlines financial processes, but its dated interface and occasional complexity can create friction for users.“ July 6, 2026 Cason E PresidentMental Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “The online travel booking features are slow, do not provide the same discounts, and have added travel fees.“ April 7, 2026 CG Carly G Curriculum Designer and Trainer IIFood & Beverages, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “Overall SAP concur is a great tool to keep track of expenses and how to organize those expenses into which reports and the ability to track down the information from each receipt.“ November 17, 2025 Christian G Marketing Operations ManagerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “One of the biggest drawbacks of SAP Concur was that the user interface could feel outdated and unintuitive, especially for infrequent users.“ July 6, 2026 RP Ryan P Finance Operations ManagerProfessional Training & Coaching, 51 - 200 employeesUsed the software for: I used a free trial. “Being able to snap a picture of receipts and attach them directly makes tracking what we've spent much easier for the team.“ June 28, 2026 Jeremy H Dispatch CoordinatorMachinery, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “Can be overwhelming over time with how many transactions interact with each other when you are needing to change something“ May 13, 2026 ## Showing most helpful reviews Showing 1-25 of 2259 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mark M. Global Finance Shared Services Manager Machinery Used the software for: 2+ years ### "95% of the Way is Still an "A"" May 26, 2026 4.0 Our experience has overall been good with Concur. Sure there are somethings that every business wants that a service doesn't provide, but I'd say overall, Concur gets us 95% of the way to perfect state. It really helps us manage both travel, providers, and approvals in an organized and efficient means. Pros The expense reporting system is very easy to use, and flows nicely. Importing invoices either via app or scans is very simple and easy to use. Concur also allowed us to customize categories of expenses and accounts to put them to. Finally, it has a nice set up for booking travel via all the big outlets (hotel/airfare/rental cars/train). It also has allowed our company to identify preferred providers and push users toward those providers. Cons Reporting isn't great. Trying to get customized reporting for accounting purposes is definitely a struggle. Additionally, if you have less than conventional travel (one way train, where you want to change category during the trip (coach for part of the trip/sleeper for second part)) it's not quite flexible enough to handle those situations. Not a huge deal, but can be annoying at times. Review Source HD Hannah D. HR Generalist Defense & Space Used the software for: 1-2 years ### "Great platform for reimbursement and travel" April 22, 2025 5.0 best travel and expense platform out there. It makes reimbursing employees very easy and keeps track of all expenses. It has helped us trust our employees as well since it is so easy to use and read. Pros Easiest reimbursement and refund platform! All you do is snap a picture, separate out the unallowables and boom! you are good to go. Cons did not have any CONS, the mobile app is amazing to use and the desktop version. I am going to recommend this to my new company. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) we were using spreadsheets and PDF receipts. it made things very unorganized and hard to keep track of. Review Source MB Matt B. Senior Software Engineer at JEOL USA Industrial Automation Used the software for: 1-2 years ### "SAP Concur" July 2, 2026 4.0 I can manage my expense claims and business trips without too much trouble, everything is in one place and it helps avoid losing important documents. Pros It’s handy for keeping all expenses in one place and automating some tasks, which saves me time often. Cons The interface isn’t always very intuitive, sometimes you have to look around to find certain options. Review Source David K. Territory Manager Food & Beverages Used the software for: 1-2 years ### "SAP Concur program designers, please go back to drawing board." May 21, 2026 1.0 I would rather work with an expense form using a pen or pencil. Working with Concur is extremely frustrating and time consuming. I have to complete the forms numerous times because of error codes that do not adequately explain how to correct the errors. Pros The sign in process is easy. Other than that, I cannot think of anything there is to like about SAP Concur. Cons Cumbersome. Not user friendly. It takes hours to complete a simple report. There are many problems matching up receipts with expenses. Not being able to talk with someone to help solve use problems. Review Source AR Arti R. Software engineer Accounting Used the software for: 1-2 years ### "Convenient but Clunky: A Mixed Experience with SAP Concur" April 27, 2026 4.0 Overall, SAP Concur has made managing expenses easier but it’s not perfect. It’s convenient for capturing receipts and tracking expenses on the go, but the interface could use some polish. Sometimes, syncing and approval processes take longer than expected. Once you get the hang of it, it’s a solid tool, but it could be more user-friendly and reliable. It’s good for what it does, but there's room for improvement. Pros SAP Concur makes expense tracking way easier—everything’s in one place and you can snap receipts on the go. Approvals are faster, and it cuts down on manual entry. I like how it integrates with travel booking too, so trips and expenses stay organized. Helps keep things compliant without much effort. Cons SAP Concur can feel clunky and outdated, especially the interface. It’s not always intuitive, so simple tasks take extra clicks. Mobile app can be glitchy at times. Also, setup and customization seem overly complex, and syncing issues occasionally cause delays with expenses or approvals. Switched from [Workday Financial Management](https://www.capterra.com/p/66909/Workday-Financial-Management/) This was manageable decision so I was not involved Review Source CR Clinton R. Fleet Manager Hospital & Health Care Used the software for: 2+ years ### "SAP Concur" May 26, 2025 5.0 Overall, this is a great tool needed when trying to sort out end of the month expenses. It also saves time being able to download and use this app on your cell phone or tablet. Pros This product simplifies the monthly expense report and is simple to use. The app makes it even better allowing easier access and not having to open up your laptop or desktop to complete your expenses. Cons When traveling, it doesn't recognize hotel taxes. Usually I have to specify hotel tax during itemizing. Switched from [Expensify](https://www.capterra.com/p/97594/Expensify/) Changed companies and the new company uses SAP Review Source CR Cindy R. IT Admin Religious Institutions Used the software for: 2+ years ### "SAP doesn't SAP the fun out of receipt management" May 28, 2025 4.0 I had a pleasant experience working with them. We had this company with us for about 5 years. It simplified our intake process and launched us into another level. Pros I loved the fact that you can save receipts inside of the application, You can later look for them amongst the saved files and pull what you needed. Cons I didn't like that concor was ver specific with what image files it received and how when you uploaded and used receipts, it wouldn't delete them but you have to manually delete each one. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) We wanted a more easier way of managing our expenses as an organization. Review Source MU Mariano U. Managing Partner Investment Management Used the software for: 2+ years ### "SAP Concur is the most legit travel and expense management." February 9, 2025 5.0 WOW! everything is so amazing in here. Costs are controlled for better cash flow and budgeting. Pros Nobody connects expenses and invoice like SAP Concur. Automate and connect finance systems and track every employee initiated expense. Excellent features which are very helpful. Cons Everything is so amazing let's appreciate that,no cons at all. Switched from [Zoho Expense](https://www.capterra.com/p/142384/Zoho-Expense/) It's default information dashboard is so annoying and hard to customize. Review Source DZ Denis Z. Finance Officer Environmental Services Used the software for: 2+ years ### "SAP Concur, the king of the expense claim processing!" December 17, 2024 5.0 Excellent experience. People across the business have reported that it is an excellent software, easy to manipulate. The fact that there is an app makes it much easier to not loose receipts/tax invoices. Very positive across the whole business. Pros The ease of use, the fact that people can use it on the mobile phone, the fact that there is an app on Appstore and Android store for it! Cons The cost is maybe high but I guess you pay for good quality software! Switched from [Expensify](https://www.capterra.com/p/97594/Expensify/) Was not user friendly, lots of people complaining about how painful that system was. Review Source BB Brendan B. Operations Lead Hospital & Health Care Used the software for: 2+ years ### "Simple expense reports " June 5, 2026 5.0 Pros SAP Concur makes expense reports extremely simple. My main expenses revolve around engagement lunches and it allows me to connect delivery apps directly to Concur for quick access to receipts. Cons Sometimes receipts can be tricky to upload manually. Not all purchases are able yo be directly linked. Review Source Jim C. Lead application support analyst Information Technology and Services Used the software for: 2+ years ### "A former user of SAP Concur" November 30, 2025 5.0 When I was in my previous company for 5 years, the SAP Concur was our internal expense reporting system.we used it in relocation/business trip. Pros It is very easy to use in payment processing and process automation, especially for internal bill, such as business travel expense. Cons Some steps are not very intuitive. For example, when you create a request before the business travel and get approval, you need to append some invoice in the detail when you apply for the expense reimbursement, but some expense can be daily fixed, the form will not direct you about it. Review Source HL Hunter L. Executive Assistant Investment Banking Used the software for: 6-12 months ### "A Must Have for Corporate Travel! " January 9, 2026 5.0 I fully recommend this product for company's that travel often. The price was very reasonable considering how much we used their services and how helpful they were. Pros As an executive assistant for 6 professionals that traveled to client sites often, SAP Concur was a lifesaver for travel booking. It was so easy to track the expenses for each individual, change flights, and even receive some last customer service when unexpected weather emergencies happened. Customer service was always helpful, answered my emails or calls right away, and helped my team get the best flights available. The configuration of my company's travel rules helped me always stay within budget, manage an entire team, and use their individual corporate cards. Cons Honestly, I had no complaints. All hotel/flight/car inquiries I had were always solved even when we ran into hurricanes, itinerary changes, and situations completely out of SAP Concur's control. Review Source BS Brett S. Technical Writer and Trainer Food Production Used the software for: 2+ years ### "Great Expense Reporting Software. Easy to Use and Intuitive." December 2, 2025 5.0 Excellent. One of my favorite work software options. I'll be happy to use it for a long time to come. It delivers all of our business needs. Pros Concur is a great asset to our company. It helps our AP team keep oriented and focused. All levels of management generally seem to find it easy to use. Uploading and classifying receipts is super easy for all of us. Payment processing is very automated now. We will continue with Concur long into the future, as well as other SAP products. Cons It can take a few days for receipts to hit your Concur account. It doesn't really affect anything for me, as I try to do my reports the second week of the next month after it all clears. Review Source Jordan M. HR Generalist Consumer Goods Used the software for: 1-2 years ### "Breath easy, a Concur expense report is due!" September 26, 2025 4.0 Very positive. I enjoy using SAP Concur and appreciate the lengths that it goes through for security and SSO. I don't dread my expense reports, and that is a very good sign. Pros I like how quick it is to submit receipts both digital and physical into the system. I enjoy the pre-populated items and navigation system that makes submitting reports a breeze. I like the history and internal notes so that if I miss label something I can see what my supervisor would like for me to fix. I also enjoy how simple it is to see exactly what is missing on my reports because everything is clearly marked. Cons I have found it difficult to process duplicate or reimbursed charges on reports under Concur. Additionally, there is limited options for reporting and/or acting on personal expenses that are accidental. Review Source Orlando E. G. Advisor Education Management Used the software for: 2+ years ### "Good Travel/Expense Program resource! " September 18, 2025 4.0 Good Program for submitting proposed travel/trip costs, and my department is good about reviewing expense report reconciliation requests. Pros Very easy to use and look up information. Not had many issues with uploading documents and having expense reports review and approved. Cons Some issues with getting detailed information on the card charges to make sure they match up with the correct Receipts I have in hand. Review Source Nathaniel H. Process Engineer Automotive Used the software for: 2+ years ### "SAP Concur - Travel Arrangement & Expense Management " January 7, 2026 5.0 My company uses SAP Concur frequently. Some of my colleagues even use it daily. This software takes care of all my travel arrangements and company credit card management. Prior to switching to this system, my company used manual processes. SAP Concur has allowed for much time savings as opposed to how I previously had to manage these tasks individually on my own. Pros What I like most about SAP Concur is the ability to book both travel arrangements (hotel, airfare, rental vehicles), and manage my travel expenses with my linked company credit card. The software is very easy to navigate and is intuitive to use! Cons Previously, SAP Concur had gone through multiple interface updates over the course of a few short years. This took a little while to get used to. However, the interface has not changed for the past year or so, and I am now very familiar with the layout and am quite comfortable using it. Review Source VR Verified Reviewer Systems Administrator Food & Beverages Used the software for: 2+ years ### "Seamless Product" January 7, 2026 5.0 Overall my experience with SAP Concur is great. It makes submitting and paying invoices seamless while also adding the ability to travel book trips. Pros Being able to track my expenses, make payments for various company items, and also travel booking which makes booking easy. Cons Sometimes assigning a cost center to invoices can be a little gimmicky which can take longer to close out expense reports. Review Source RJ Rebecca J. HR DIrector Hospitality Used the software for: 2+ years ### "HR Director" July 29, 2025 5.0 Amazing and honestly the easiest to process for my self, bosses, executives and others that might need something completed. Pros I think the fact that I could easily process my expenses and ensure that the accounting team understood what I was trying to do with my expenses. Cons NONE! I have zero issues with concur they are the best product out there that I have used and to be honest there isn't anything out there that can compare. Review Source AK Alexis K. HR Generalist Construction Used the software for: 2+ years ### "Its a lifesaver!" September 16, 2025 5.0 Pros Honestly a life savor for corporate travel and submitting expense reports! Seamless process, and so glad we utilize Cons Customer support wasn't the greatest, but it is pretty user friendly. It helps if someone at your company is designated to helping. Review Source Victoria H. HR Director Aviation & Aerospace Used the software for: 1-2 years ### "Good system " December 27, 2025 5.0 Overall it was good I have used it for years so I accustomed to using it. Just easy to use outside of uploading receipts but I believe you can email them to the file as well not sure . Pros Easy to use and get reimbursements for company expenses and travel reimbursement as well so I liked it Cons Uploading receipts to the system which I felt was outdated because you had to scan your receipts to provide proof Review Source VR Verified Reviewer VP of Marketing Computer Software Used the software for: 2+ years ### "Great Software to Manage Company Expenses" November 8, 2025 4.0 It is a reliable and scalable platform to manage company expenses. It is intuitive and have all the functionalities your need. Pros It is intuitive to use. They offer some process automation that help reducing errors and save time reentering the information. Cons It doesn't work as well on chrome browser and work better on safari. I can use all the functionality and see the preview of document on safari. Review Source BH Brian H. Environmental Compliance Engineer Printing Used the software for: 2+ years ### "Easy to use and to get paid." September 30, 2025 5.0 The overall experience is great and more importantly simple. I no longer cringe when needing to prep and submit an expense report. Pros I appreciate the software's ease of use and automation functionality. The app is great to use while on the road as I can do everything including importing receipts. Payment processing is smooth. Cons At times, data automation has some trouble with repeat expenses on hotel bills. Daily expenses repeat and create flags. Review Source JG Joel G. Director of Operations Veterinary Used the software for: 1-2 years ### "Desktop Version is Great. " February 22, 2026 4.0 Pros The desktop version is extremely easy to use. Importing expenses is very easy. Managing expense reports is also easy. Cons The web app makes it difficult to select files to upload. Also, moving expenses to other reports isn’t as easy as it is on the desktop. Review Source LV Laura V. PCC Health, Wellness and Fitness Used the software for: 6-12 months ### "Great for keeping up with expenses" June 16, 2025 4.0 My experience was nice i would recommend it to anyone who needs to keep up with expenses. That is what i used it for Pros I liked how it kept all my travel expenses together and was easy to turn them in at the end of the month. Cons I didnt have any issues with this software i used it most to keep up with travel expenses and othe company expenses Review Source TH Tammy H. Accounting Clerk Non-Profit Organization Management Used the software for: 1-2 years ### "I love Concur" February 2, 2026 4.0 I've used Concur for years and I think it's the best system out right now and the customer service is awesome. Pros Love the customer support, always very helpful. Great value for the cost. Website is very easy to use. Cons It can be difficult when booking several flights at once and getting their seats close to each other. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.