# Page 10 | SAP Concur Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is SAP Concur the right Accounts Payable solution for you? Explore 2247 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/380/Concur-Expense/reviews --- SAP Concur 4.3 (2247) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 5th, 2026 # Page 10 - Reviews of SAP Concur ## Showing most helpful reviews Showing 226-250 of 2247 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Abdelati L. Treasury Accounting Used the software for: 2+ years ### "All the good things are really in this product, it's really great" August 22, 2023 5.0 As an accountant manager, my experience with the product for a long time is the most accurate and practical in all fields, and it also improves performance in internal work. Pros The product is a great dust and needs no introduction. It can be said that it is absolutely the best in its internal and external fields. Cons This product has become more used for many poles, there is nothing to worry about. Review Source VR Verified Reviewer Head of Procurement Philanthropy Used the software for: 2+ years ### "Very strong expense management / invoice / requisition tool " December 3, 2023 5.0 We use for our invoice capture/processing process, expense management and purchase requisition process. This has expanded over time due to the usability of the tool and high level of adoption from end users. Pros The tool is multi-faceted meaning that once you have end users using, expanding it's reach/impact is very easy. We started with invoice, then added expense and than adopted purchase requisition most recently. The mobile app is very helpful in managing the process for invoice approvals and receipt capture particularly, as can be done on the go. Cons Some of the quirks hard baked into the system route from it's beginnings as Global Expense, and therefore can be forgiven. I do see some of these ironed out over time. The SAP purchase (a number of years back now) has seen account management strengthened, however if you are not an enterprise wide SAP ERP customer - you are likely to struggle to receive a high level of account management. Review Source Daryl Edwine M. method engineer Oil & Energy Used the software for: 2+ years ### "Manage business expenses with SAP Concur " March 26, 2023 5.0 Pros Mobility: SAP Concur offers robust mobile applications that allow users to manage expenses from anywhere, making it easier to manage expenses on the go.Integration: SAP Concur can be integrated with other enterprise systems, allowing organisations to use Concur with other applications they already use.Visibility - SAP Concur provides real-time visibility into spend, enabling organisations to better understand their spend and make informed decisions.Spend policy management - SAP Concur enables organisations to create and manage spend policies to ensure compliance and risk management.Customer support - SAP Concur offers outstanding customer support and an active user community that can provide guidance and help resolve issues. Cons Cost: SAP Concur can be expensive, especially for small businesses, as it requires an annual subscription and may involve additional costs for training and configuration.Complexity: SAP Concur is a complex system that can take time to master and configure, which may require additional training and support.Customisation limitations: Although SAP Concur offers customisation options, it may be limited in certain situations where organisations require further customisation.Limited integration: Although SAP Concur offers integration options, there may be limitations in integrating with some enterprise systems.Customer support: Although SAP Concur offers customer support, it can sometimes be difficult to get a quick response to a technical issue or question. Review Source CH Chris H. HR & Technology Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Complex and glitchy but better than other options" July 7, 2016 3.0 My experience is generally positive - system is up most of the time, things work like they are designed to, etc. But we have frustrations which seem to be common to most tech companies these days - assumptions are made about how things work in other people's businesses and then tech is designed to meet those assumptions, which may or may not be correct. Then when I try to deal with sales and technical support to meet my needs, I'm told that the system can't do what I want because its not designed that way. I've managed technology transitions of hardware and software infrastructure for public agencies, professional associations, law firms, and labor unions and in my experience, a technology design team is usually very focused on meeting one or two primary needs such as expense reporting and policy enforcement and will design a system to do that. But very rarely does the team have on the ground experience in how that system will be integrated into the day to day lives of their customers. A sales team might deal with that when sales time comes, but it doesn't seem to be taken into account at the design level and in some cases it may be too late at that point. This has been my primary experience with Concur. More specifically, data disappears some times - which support claims must be user error because it can't be duplicated on their end. Its possible, but since I've gotten multiple reports of data loss from both tech and non-tech friendly people, I'm not sure that's the whole answer. In addition, although tech savvy users have no problems with the navigation and features, less tech savvy users struggle significantly. Also, because we have a complex accounting system that cannot be accommodated by Concur reporting, we still have to manually extract the data and enter in spreadsheets to get it into the format we need for accounting system import. I've discussed this issue with a Concur programmer and my account rep and they agree that what I need cannot currently be gotten from the system. Finally, when things go wrong in the feed between Amex and Concur it just becomes a blame game - its not our fault but theirs - doesn't really get me to a solution. So, it may be that I have too much work and just wish Concur were able to do more, but I find it limited in its usefulness except for that small group of users for whom it works perfectly. Pros All the information is in one place, easy to access from any location, generally customizable. Working on integrating travel which should provide greater value. Generally logically designed and easy to use as an administrator. Cons Structure of expense types and cost tracking is too rigid; ability to customize outputs is limited to standard accounting systems. But as a non-profit and a union, I don't have a standard accounting system. I need to be able to report in formats required by the federal government (LM2), the State of California (FPPC/Lobbying Reporting), and my board of directors. But the Concur system doesn't have sufficient flexibility of variables to allow for the generation of the complex account code system we use because of these conflicting reporting needs. So if anyone ever comes out with an expense reporting software that takes those unique needs into account, I will jump in a second. But no one else has anything better so far. In addition, the fact that any custom fields I create do NOT integrate with the Concur mobile software means that my users have to enter their data in on the mobile and then go to the desktop and add additional data. Before we used custom fields, they were able to use the mobile system exclusively, but we weren't getting all the information I need. So now we have a hybrid system that requires working on the report twice, once when the receipt is uploaded from their mobile device and then again when they want to add the cost centers and submit the report. Doesn't make my users very happy and costs more in time and effort than no customization. Receipt management at the accounting review level is also very limited and frustrating. Assumes too much Review Source DS Douglas S. Sr Voice Systems Engineer Telecommunications Used the software for: 2+ years ### "A Software the is both user and administrator friendly." July 7, 2022 5.0 As a user I have had a great experience with the software. The ease of tracking my company expenses in one app where I can upload/take pictures of the receipts/invoices and add details such as comments on the use and/or reason of the expense makes this software the best and most practical accounting tool for both employees, managers/supervisors, and financial/accounting officers of a company. Pros The best parts about this software is the ease of use whether on a mobile phone, tablet, or pc. Any way that you use the software makes tracking, adding, uploading expenses and receipts as user friendly as possible. Add that to the ability to track personal expenses that need to be reimbursed to employee and the ability for a manager/supervisor to approve/deny with the click of a button makes it even more attractive. Cons The only feature that needs a little work is the receipt upload. If you take a picture of the receipt before the expense is automatically imported by the software then it sometimes makes a double entry that is a little difficult to remove. Other than that all other features work efficiently and intuitively. Review Source CL Craige L. Account Manager Hospital & Health Care Used the software for: 2+ years ### "SAP Concur user - Field Use" February 6, 2023 5.0 Excellent. Concur software and Mobile App has made expense reporting easy. Using the Mobil App to do most of my reporting has alleviated time spent in the office and more time in the field selling. Pros User friendly. As a sales Rep in the field, Concur allows me to easily log, identify, report and submit my expenses. Dashboards and reminders allow me to easily view what is open, submitted and or approved. Mobile app is well developed and allows me to do 99% of my expense reporting via my phone. The only issue i have had in the past was a receipt not attaching to an individual expense. Concur makes expenses an easy task. Cons Create a file for receipt pictures. Instead of saving to my phone photo storage - or having to look for a receipt picture in my photo file, Concur should create a photo file exclusively for expense reporting via Concur. I believe Concur makes different capabilities harder to use than they have to. Most users (in my capacity) are using the same features every time so i should be able to customize my dashboard(s) with those features i use.Lastly, i have had issues in the past with a picture of my receipt not saving with an expense. Not sure if this happens alot, but it is troublesome if i delete the picture and or throw away receipt. Review Source VR Verified Reviewer erika Construction Used the software for: 1-2 years ### "Evaluación de software " November 17, 2022 3.0 Dificil al comienzo como todo, ya de varias practica me puede sentir cómoda con el software, para el empleado es una experiencia , porque aprendes cada vez más, pero para la empresa es un gasto muy grande este software Pros El software es bueno, ya que tiene variedad de modulos que necesita tu empresa, puedes usarlo desde tu movil, es compatible con diferentes sistemas operativos. dejando mas claro este software te ayuda a tener más informado lo que pasa en la empresa y así teniendo un mejor control. Cons Tienes muchos contra, uno de ellos es su precio, cada actualización te genera un gasto, aparte necesitas un personal de IT.., y si o si invertir en la capacitación en tus empleados, ya que su interfaz no es sencilla, necesita tener los conocimiento necesarios para poder manejarlo. Review Source Tawanda M. CWBTS Non-Profit Organization Management Used the software for: 1-2 years ### "Easy Workflows for Enterprise Expense Processing Efficiency" February 12, 2019 4.0 Concur Expense is the ultimate Expense Management solution as I can confirm having migrated from a different solution from a different vendor. Concur has brought my organisation impressive Return on Investment and efficiency which affords us the agility and time to improve critical sectors of our enterprise. The support is top notch as the team is readily available and we also have local point persons trained from within the organisation. The deployment and integration was smooth since it is cloud based and doesn't require complex installation procedures and dependencies. Pros I like the fact that it integrates well with other systems that we already use like the SunSystems API to allows us to integrate our SunSystems which the Finance department uses. I like its easy and clear workflows which are intuitive even for a novice and non technical stakeholder. I also like the customisation option because in my organisation we got an offering that uses our internal financial lingo and policies making it easy to transition to the system. I also like the report header function which allows you to enter repetitive fields that would be common for every expense so that it automatically populates them for you when you create a new expense. I also love the modern UX and UI which is consistent to most web apps that people are already used to. I like the fact that it is cloud based and only needs a browser to access the full application without having to install a client or agent or dependencies on your machine which improves mobility as you can do your business wherever you can get a browser and internet access. Mobility is huge in my organisation and this is a feature which save us lots of time and money. i like the feature which allows you to dedlegate roles to a colleague allowing someone to manage your requests and/or expenses on your behalf where you might be busy or on leave. I like the audit trail feature which allows efficient tracking of your requests and expense reports. This feature updates you on the status of your request at all times. Cons The fact that you have to upload receipt images one by one and you have no option to multi select. However this is minor compared to the value I get from all the other features that it provides me. a few extra clicks wouldn't hurt. Review Source SG Selby G. M&A Execution Assistant Investment Banking Used the software for: 2+ years ### "There are better Expense Reporting Platforms Out There" April 6, 2023 3.0 Concur is not good fit for admins that are managing expenses for 8-10 bankers. It can take 3 hours to submit one report. The UI is terrible and it incorrectly matches receipts. The mobile version also has had glitches, making it impossible for bankers to comment on their expenses. 3/10 Pros Concur is the most widely used expense reporting platform in the financial industry. It is easy to learn and a good skill for admins to have. Cons Concur is slow and the new interface makes processing expenses for several people an arduous process. Its user interface is clunky and there's no way to mass edit expenses. It feels like it wasn't built for the people who are using it the most. There's also several fields to submit one expense. Removing an incorrect attached receipt also takes several steps and is not intuitive. Review Source Steffan L. Senior Manager Customer Success Leisure, Travel & Tourism Used the software for: 2+ years ### "Efficient Expense and Travel Management " November 23, 2023 4.0 SAP Concur simplifies expense reporting with its robust reporting tools. I do feel however that the user interface needs a real uplift - comparing it to other products i have used it really is not as intuative. Pros When onboarding new customers SAP Concur has a seamless integration of expense and travel management. The platform is convenient and accessible and has a wide range of features. Cons The user interface is somewhat complex to use. The desktop version is not as intutative as similar products. Concur risks falling behind its competitors. Alternatives considered [Expensify](https://www.capterra.com/p/97594/Expensify/) Reason for choosing SAP Concur Concur is used more widely and has made a name for itself as a leader in its field. Review Source VR Verified Reviewer Director of Sales Engineering Computer Software Used the software for: 2+ years ### "Doing expenses can be easy - just takes a bit of a learning curve" September 22, 2023 4.0 All in all, Concur does what it is supposed to do. There are a few things you learn over time that make things easier or help you along the way. It's not the most intuitive UI, but I see SAP's progress. So, I'm hopeful this will continue to improve. I've been using that tool now for many years (with 1-4 reports per month - creating and approving), and I have a pretty good system to do the expenses properly and efficiently. There are also more possibilities to help me do my reports. E.g., I would love to have templates for regular expenses. Let's say I expensed a particular bill every month - it would be great if I could mark that as a template and copy a version of that into my following reports - adjusting only the things that changed (e.g., the receipt image or the entry date. That would certainly save me time. Pros SAP Concur is pretty standard in the industry for that purpose. It has a few features and functions that can justify that market share. I enjoy the widespread connections between apps I regularly use for business travel (e.g., Lyft, Uber, our travel agency app) and Concur. As soon as my ride is done, there is a new expense available that I can add to my report. Most fields for each item are filled out correctly, so I only need to add the missing items. I also don't need to scan the receipt or attach it somehow. Speaking of connecting - that's the second significant advantage. While doing my expense reports on my desktop computer, I can quickly log onto my mobile app and take a picture of a receipt I don't have digitally - e.g., the bill from my restaurant visit. Both work simultaneously - so I don't get logged out if I use the other channel. Cons SAP Concur has improved its UI over the last few years, and it looks a lot more modern than it was before. Still, a few things are a bit old-school—for example, the view of an expense. I also approve reports for my team members, so I must open each expense and check the fields. At this point, this is still the old grayish windows-95-style form with the chained properties. What's possible can be seen when you enter an expense. Here, you see the properties in a somewhat modern design. Review Source Hazbar K. Tech Solutions Manager Pharmaceuticals Used the software for: Less than 6 months ### "Intelligent Expense & Travel Reporting Tool" December 25, 2021 4.0 Overall, the experience of using Concur has been amazing, especially how easy & smooth it has made the end to end process, from receipt upload or management to getting approval on an expense report, has actually made life easy for anyone who is reporting expenses. Pros The best thing about Concur is that it is designed to make the overall process of reporting expenses very easy and user friendly, while making sure that controls are build to avoid any errors and design a standardized process or approval workflow to seamlessly complete the expense reports procedure. Cons There is nothing much to unlike about this solution but I believe the user interface and entry of details of the expense report can be even further improved. Review Source Valentina Š. Key Account Manager Automotive Used the software for: 2+ years ### "SAP Concur is a Robust Online Accounting Software" July 10, 2023 5.0 It automate travel and spend management. Pros SAP Concur is a crucial asset that help me save time by eradicating manual accounting tasks.I do not record errors when paying vendors by incorporating 2 and 3 way matching tools which detect discrepancies rapidly. Cons Ever since 2019, I have been using SAP Concur, and I hardly encounter issues at all. Review Source AS Ashish S. Sales Manager Hospitality Used the software for: 2+ years ### "SAP Concur review" January 14, 2023 5.0 Strongly recommend this app & end of your search for managing all your expense. Pros I love every single feature of this app. It is very user friendly and provides perfect solution for your expense management. Cons The one feature which need to be improved is that it does not allow you to upload the multiple receipts for a single expense, you can upload only single receipt. Review Source Vijay B. Senior Product Engineer Mechanical or Industrial Engineering Used the software for: 2+ years ### "Expense Management made easy." March 25, 2022 5.0 \- It has made my travel management less cumbersome. - Concur helped me to focus on my business trip instead of thinking of report only. - Getting the reimbursement faster for out of pocket expense also. Pros \- Expense Management - Travel Management - Corporate Credit card management. - Reimbursement of the expense easiness. Cons \- Multiple Receipt addition in report not possible. - Sometime slowness in the application working Review Source VR Verified Reviewer Manager IT Pharmaceuticals Used the software for: 2+ years ### "" Concir"Best Travel Management by SAP " March 26, 2022 4.0 Over Experience with SAP Concur for the Travel Expense booking and travel request is very good and all the user is happy with the performance. Pros Direct Expense booking is the good option which i like most in the Concur and the details report you can sent to the Approval by just a Single click ny send mail option. Cons The commercial is the painful area in the Concur, really very high in the commercial. Reason for choosing SAP Concur Good Market value and product reputation. Switched from [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/) looking for good. Review Source EM Emily M. Collections Manager Financial Services Used the software for: 2+ years ### "Travel and Spend Management Program" August 8, 2023 4.0 SAP Concur save time which improve productivity and in turn ROI by reducing manual accounting tasks. Pros SAP Concur has all the capabilities that help automate over 90% of my daily accounting processes such as AR and General Ledger. Cons Compared to alternative accounting programs, SAP Concur is a bit expensive. Review Source MB Michaela B. Director of Finance Financial Services Used the software for: 2+ years ### "Online Accounting Conquerer of All Times" October 4, 2023 5.0 Accounts payable and receivable automation.Creation of expense reports. Pros There’s nothing tedious and time consuming like carrying out repetitive tasks. SAP Concur automate repetitive accounting tasks which save time and reduce errors. Mobile application help me work on the go from anywhere over the internet. Cons For a while now, I haven’t encountered issues on SAP Concur. I wholeheartedly congratulate SAP vendor for such move. Review Source VR Verified Reviewer Operations Manager Wholesale Used the software for: 2+ years ### "High Tech, Dissappointing progress recently" December 29, 2018 3.0 Started out strong, but the company’s work quality and responsiveness have dropped the last few years. The new changes are getting to a point of being comically bad. Pros We selected this for the integration to company card, the ease of tracking, creating, and approving expenses. It has done all of those very well. It helped us out greatly as a small company trying to manage company cards for over half the company. The pricing model is small business friendly and helps it retain value for almost any business that has started with it. Cons Since SAP has purchased them the user experience has gone down hill and is starting to plummet. The latest update is due to be forced on users first quarter this year. It is terrible, not a single redeeming feature and a huge step backwards for user experience. It is very error prone, makes viewing and accessing information almost impossible, and is single handled the worst change I have been seen implemented on an interface. The backend is a hybrid now of multiple peoples designs and many areas of the software seem “partially updated”. Four years ago you could teach to a new users, even admins, in under an hour or so, today everything takes a lot longer and every area has errors in the interface. The list of 3rd party ERPs it integrates to has not significantly changed in 4 years. There is still no automatic way for it to handle company card reconciliation with a statement and the best support is the sales team. That means to get a problem fixed you have to have someone pitch you on spending more, then if you can get them to understand that the product doesn’t work, you might get a call back within a month from support. If you try submitting your own issue, just don’t expect help. I’d honestly be fine with that, if it wasn’t there bill in china shop meant sloth in making UI changes. There is so much half done work, it really disappoints me on whether or not the service will remain usable in the future. Review Source KS Kristin S. Head of HR & Admin Financial Services Used the software for: 2+ years ### "SAP Concur Review" July 31, 2023 4.0 It automates over 80% of daily accounting tasks such as AP, GL and AR. Pros I use SAP Concur on a daily basis to carry out repetitive accounting tasks such as billing and invoice without involving manual processes. Cons Even though SAP Concur had mobile apps, it lack some features available on cloud-based solutions. Review Source RN Rose N. Full Charge Bookkeeper Used the software for: 1-2 years ### "Not what was described but useful in some aspects for invoice processing" May 19, 2018 3.0 It keeps all of our invoices in one place. Pros Concur keeps all of our invoices in one place and allows all of our teams to review them without the hassle of invoices getting lost in the abyss of never-ending emails. Allows for comments from each user which can be viewed by all who receive the inv. Inv PDF can be downloaded and replaced, Inv extract captures each invoice line in excel which is useful. Duplicate inv. feature works great when OCR gets inv number right. Ability to edit invoices is great and we can see who changed what and the date using the audit trail but we can't export or capture this info. Cons It takes a min of 2 days to get an inv into the system but often takes longer and has taken up to 8, system often duplicates invoices or does not ever show up even though we get confirmation so we can't have them sent directly to concur, OCR sftw is not good, requires manual review. PO's don't work if you have to revise them. PO import also doesn't fully work and retains old info after updated. Thus PO/inv matching is useless. Does not offer inv. tracking so we still manually track them. No way to determine inv time w/ each employee or turnover time in a rept or export due to "system limitations." No useful/functional reporting. Auto routing does not work on project basis so we must manually route. No way to capture approvals w/ inv so we must screenshot every one and attach to PDF download. Can't use approval flows for projects and have to approve through comments and manually route. Employees can't see invoices after passing them to next person so finance still has to manually send copies upon request. System offers restrictions but all employees can access and change these settings eventhough they are not set as an admin and are supposed to have restrictions, which means they could bypass final review by accounting. Employees often chance currency type for other countries not knowing we pay in USD only, we can't lock this so the export fails if we don't catch it and finally; it took almost 4 months to get up and running w/ concur so we didn't even get to use free trial. Review Source SD Steve D. Sales Operations Coordinator Machinery Used the software for: 2+ years ### "Concur Expense program" June 11, 2024 4.0 Concur is used for staff expenses and is easy to learn and ensures that expenses are tracked quickyl Pros Concur is very easy to use and reports are generated in a timely manner Cons There is nothing that I do not like about the program Review Source Maddie T. System Administrator Information Technology and Services Used the software for: 2+ years ### "It's been fantastic to use, with monthly reports to measure progress" May 16, 2022 4.0 The company's customer service and accounting staff were always willing to help. For a simple operation, I didn't have to fill in a lot of data in the expense reporting UI, which I appreciated. It seemed that the processes for obtaining the permit were also working well. Pros Since then, we've moved away from Concur's Expense and Travel modules. Whereas we won't go into specifics, our current Travel app appears to be a lateral shift, with some upgrades and some downgrades, while our current Expense app is an entirely new experience and I wouldn't consider going back. Cons Many times, even the real people behind the scenes couldn't get the system to do what they wanted, so I had to work with the travel provider to connect things like my frequent flyer number so I could access my status-related benefits. Switched from [webexpenses](https://www.capterra.com/p/140646/webexpenses/)[Emburse Nexonia](https://www.capterra.com/p/99986/Nexonia-Expense-Reports/)[Procurify](https://www.capterra.com/p/129758/Procurify/) A wonderful technique to keep track of costs and get permission from the property owner to reimburse them. There are a plethora of receipt choices and categories to help organize things. Review Source SW Samuel W. Agribusiness Manager Insurance Used the software for: 2+ years ### "SAP Concur Insight" August 23, 2023 5.0 Billing and invoicing get simplified by SAP Concur. Pros SAP Concur reduce financial errors by automating accounting tasks such as AP and AR processes. Cons Even though mobile application on my Android phone does not produce all features, cloud apps works perfectly lit. Review Source Fridah D. Graphic Designer Graphic Design Used the software for: 1-2 years ### "AP and AR Automation Software" July 5, 2023 4.0 Accounts payable and receivable automation saves time which improve business performance. Pros SAP Concur automates over 80% of daily accounting tasks from billing, invoicing, AP, GL and AR. Cons SAP Concur has mobile apps although it lacks some features available on cloud services. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.