# Page 11 | SAP Concur Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is SAP Concur the right Accounts Payable solution for you? Explore 2252 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/380/Concur-Expense/reviews --- SAP Concur 4.3 (2252) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 29th, 2026 # Page 11 - Reviews of SAP Concur ## Showing most helpful reviews Showing 251-275 of 2252 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CB Collin B. Enterprise Account Executive Information Technology and Services Used the software for: 2+ years ### "Spend and Travel Management Solver" May 29, 2023 5.0 I have been able to benefit a lot with from vendor payments to invoicing. Pros makes it super easy and rapid to create and customize invoices.Spend and travel management is another great aspect about this tool. Cons For years now, I rarely encounter drawbacks when carrying out accounting tasks with on a daily basis. Review Source PP Pragnesh P. FAE Computer Hardware Used the software for: 2+ years ### "SAP Concur for managing business travel" June 30, 2022 4.0 Great tool to manage business travel with less hassle. Pros Receipt upload feature and real-time updating to the ledger are the most important features. Cons UI for booking plane tickets, rental cars and hotels can be misleading and confusing at times. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Pricing and support for SW maintenance. Review Source KC Kelsey C. Creative Lead - Digital Marketing Insurance Used the software for: 2+ years ### "Why SAP Concur" August 6, 2023 4.0 Travel and expense management. Pros I like how speed up the process of accounting by automating major repetitive accounting tasks such as AP and AR. Cons Mobile application on my Android system doesn’t have all accounting tools available on cloud apps. Review Source MG Monika G. Chief Accountant Management Consulting Used the software for: 2+ years ### "Robusta Tool for AP and AR Automation" May 22, 2024 5.0 Pros automate expense and spend management which eradicate fraud in my agency. Cons Unlike many other spend management tools that I have tried, has a mobile App which is an added advantage. Thus, I do not have any flaw. Review Source KN Kelsi N. Accounting Project Manager Veterinary Used the software for: 2+ years ### "Better quality products out there" March 8, 2022 3.0 I implemented Concur in 2017 for our new organization. At the time, it was the best of the best and would integrate with our Regions card system to move us from Expense reports in Excel to a system. However, it all went downhill after that. As we grew and tried to work with Concur, we seemly got more negative feedback from the system and the employees. Every request we had, they would charge us for it. It felt like working with incompetent lawyers, rather than a partner in our expense journey. We switched to a new company in July and couldn't be happier! Pros The thing i like most about the software is the name. Everyone knows who Concur is and it makes it easier when bringing new people in to the organization. Cons Super dated software. Very clunky and always going down. Not customizable unless you paid extra for it. Every time I asked for data analytics I was told that had to be a custom report and was not included in our reporting package. They were constantly trying to upsell us Alternatives considered [Expensify](https://www.capterra.com/p/97594/Expensify/) Reason for choosing SAP Concur At the time it was because it offered travel and expense management, as well as it would link with our P-Card. Review Source AH Arianna H. Director of Brand Experience Supermarkets Used the software for: 2+ years ### "SAP Concur for Spend and Travel Management " August 24, 2023 4.0 AP and AR automation.Financial management.Billing and invoicing. Pros gives me the ability to automatically manage travel and spend expenses.Create financial reports which help understand company financial standing for 24/7. Cons Mobile application on my device keeps logging out after staying for long unattended. Review Source VR Verified Reviewer Sr procurement specialist Food & Beverages Used the software for: 2+ years ### "Very helpful " April 23, 2022 4.0 is great in managing all expenses and booking travel. It is accurate, helps keep things organized and I love being able to separate my expenses into different reports. Pros I like being able to upload my receipts through mobile apps and being able to select which category my expense is for easily. I also really like it for travel as it is so easy to figure out which flights would be most cost effective for the time period I need. Having my itinerary emailed to me right after with flight details, receipt, calendar booking is also extremely helpful as I can find the info easily. I also like how it emails me the new info after I make a change. The after hours help line is also helpful when I need help adjusting a flight Cons I think having more apps that automatically send the receipt into concur would be helpful especially for Airlines Review Source jL jeramie L. Quality Manager Machinery Used the software for: 6-12 months ### "Great for expenses and receipt managment" August 4, 2023 5.0 I have been very happy with the program and it allows me to keep track of what expenses I have submitted and what reimbursements I have received. Just last month I forgot to submit my cell phone reimbursement and it was easy to check my history and see what had and had not been paid out. Pros easy to use, low learning curve, takes one of the more frustrating parts of travel and makes it easy to manage. It also keeps record and tracks what you have submitted and what reimbursements you have received. Cons There are a lot of features, and it feels much bigger than what I use it for. That's more due to my limited involvement than it is a negative of the system. Review Source Andrea R. Strategic Account Specialist Banking Used the software for: 2+ years ### "Expense Management Software: SAP Concur" September 11, 2022 5.0 Account payables and receivables automation. Pros I like how makes it effective to manage cash flow and reduce manual accounting processes through automation. Cons Mobile application didn’t offer tutorials for the features, but it was rapid to catch up. Review Source Amanda D. Key Account Manager Hospitality Used the software for: 2+ years ### "SAP Concur: Accounts Payable and Receivable Automation Solution" May 20, 2022 5.0 Resolve issues on accounts and invoices through three way matching. Pros allows me to detect disparity on POs, invoices and accounts prior to vendor payments by detecting data automatically with OCR technologies. Cons I am able to accomplish every accounting task on my end with . Review Source Kavindu Githsara K. System Specialist E-Learning Used the software for: 1-2 years ### "Is SAP Concur the Right Travel and Expense Management Solution for Your Business?" December 30, 2022 5.0 is a good choice for businesses looking to automate and streamline their travel and expense management processes. Its range of features and integrations can help businesses manage and track employee travel and expenses more efficiently, while its advanced security measures provide a secure and reliable platform for conducting transactions. However, it may not be the best choice for businesses that do not have a high volume of travel and expense activity or those that are not willing to invest the time and resources required to set up and customize the platform. Pros is a travel and expense management platform that helps businesses automate and streamline their travel and expense processes. It offers a range of features and tools to help businesses manage and track employee travel and expenses, including support for booking travel, creating and approving expense reports, and integrating with popular accounting and HR systems. SAP Concur is abale to automate and streamline travel and expense management processes. This platform helped us to reduce the time and resources they spend on manual travel and expense tasks, freeing up more time to focus on other areas of our business. Platform's integrations with popular accounting and HR systems, such as QuickBooks and Workday, which makes this a Powerful System. Cons According to the experience, this platform may be expensive, especially for businesses that have a high volume of travel and expense activity. Review Source VR Verified Reviewer Senior Manager, Corporate Strategy & Innovation Medical Practice Used the software for: 2+ years ### "Concur - with good implementation by corporate it is nearly perfect" December 31, 2018 5.0 Concur makes keeping track of expenses and submitting expense reports routine and even somewhat fun. It also provides a handy record of where you have been before. It's great. Pros Concur makes it very easy to do expense reports for a sporadic traveler: -expenses for the corporate card are transferred automatically (so one does not forget to claim them) -the latest implementation I use even transfers the details of hotels stays (nightly rate, tax 1,2,3 etc.), making it almost zero work to finish these. Long hotel stays with occasional meals used to be the most time-consuming entries. I don't know if this is a new version or specific to my latest employer, but it is much appreciated! - receipts can be uploaded through a mobile Concur app, but also just as a jpg or pdf. (sometimes one has time to take the photo with one's phone, but is not in a good place to enter the details in the app - think - just purchased a coffee, now in boaRding line with a suitcase, phone and coffee). I have not used similar software products from other vendors, except one: Concur is incredibly more efficient for both those writing expense reports and those monitoring expense compliance than the alternative of copying scanning cutting and pasting and spreadsheets - any corporation wanting to increase the productivity of its workforce (and their loyalty) should bite the financial bullet and implement Concur. Cons Although the following situations are rare, occasionally an unusual situation maKes things difficult. Usually, asking for help early from Concur and the internal corporate travel contact is the best course. here are a few: 1. A flight charge and a cognate refund adding up to zero can't be submitted as report. Let this get over 30 days old so it can't be combined with newer charges, and you have to have higher authorities fix it. 2. More common is when a hotel charges for the first night reservation, but the charges on the receipt do not match the folio provided, usually because the taxes are not included. Confuses the hell out of Concur, and hard to resolve on one's own. Review Source Elizabeth P. Manufacturing Eng manager Plastics Used the software for: 1-2 years ### "user friendly" December 11, 2023 5.0 It is a fairly simple application to use, it is not complicated and it does not have many options so it does not take you much time to make an expense. Pros When you travel it is super easy to lose bills or track your mileage, the mobile application makes it easy to perform these tasks. Cons As for the mileage, for some reason, when you drive for many hours, you lose mobility or do not identify the starting point well. Review Source Coraly C. Laborantin Oil & Energy Used the software for: 1-2 years ### "SAP competition: advantages and disadvantages of leading business management software" March 26, 2023 5.0 Pros SAP's competition in the ERP and business management market is strong. However, as a user of SAP for many years, I can say that it is very comprehensive and offers a wide range of functionality to meet the needs of companies of all sizes.The SAP system is very adaptable and customisable, allowing companies to tailor it to their specific needs. In addition, the platform offers strong integration with other applications, such as Salesforce, Microsoft Dynamics, Oracle and many others. This makes it easy to manage all business operations, from accounting and logistics to inventory management and human resources management. Cons While the cost of SAP may be a disadvantage for some companies, it is important to consider the long-term benefits. Review Source VR Verified Reviewer Revisore dei conti Accounting Used the software for: 2+ years ### "Buon sistema per la gestione delle note spese" April 5, 2024 4.0 è un buon sistema che consente di caricare direttamente le ricevute nel sistema mediante la nota spesa e evita la gestione degli scontrini. Rimane macchinosa la gestione degli itinerari di viaggio. Pros La versione attualmente in uso è integrata con un software di mappe che permette per i rimborsi chilometrici di calcolare automaticamente i km effettuati. Ottima inoltre la possibilità di caricare le ricevute mediante foto tramite l'applicazione accessibile dallo smartphone. Cons è macchinosa la gestione degli itinerari che richiede del tempo per l'inserimento di tutti i dati richiesti. Review Source VR Verified Reviewer Customer service supervisor Banking Used the software for: 1-2 years ### "SAP, an entire world. " September 28, 2023 4.0 It's a great tool. Excellent to use in a financial company that changes often and acquire new business. Pros The way it organize all data and information of a department /company. The way it's clear for each one of us depending on our duties. Cons To navigate in the system for some of my colleagues can be stressful since not everyone is computer savvy, there is a lot of information that can be more minimized depending on each one of our duties since not everyone does the same thing. Review Source MM Misty M. Manager Accounting Used the software for: 2+ years ### "Customer service is terrible " July 3, 2023 3.0 We did like the platform (when the connection to Amex wasn't constantly disconnecting). It took some time to figure out all the bells and whistles and narrow down which we needed and how to pull reports to get the info we needed but once we did it helped a lot with expense reports. Pros The platform itself is nice and for larger businesses, it has a lot of functionality built-in. Cons Customer service is basically non-existent. No way to reach out via phone. If you have a problem or Q they strongly encourage you to read through the help articles to solve your own problem. The platform is a little tricky to navigate due to all the features they have (most of them useless for what my company needed it for) and the connection with American Express constantly breaks. We ended up switching to another expense management platform after five years of using it. Alternatives considered [Expensify](https://www.capterra.com/p/97594/Expensify/) Reason for choosing SAP Concur Mainly we used to make sure approvals workflows for client expenses were approved by the managers of each project and ultimately reimbursed by our clients. Concur had rules in place where certain expenses were excluded if they didn't meet certain conditions set forth by our company. Switched from [Expensify](https://www.capterra.com/p/97594/Expensify/) At the time Expensify did not have a bunch of features we needed to ensure all expenses were being captured, we ended up switching back to Expensify after they made improvements to their platform. Review Source YMM Yoseph Mathewos M. RAN engineer Telecommunications Used the software for: 6-12 months ### "The best software to use in small and large companies " June 3, 2023 5.0 My overall experience is very positive and as i explained before from my experience I advise others to use it. Pros What I like from is that I can manage and trace my expenses on my mobile with very few seconds. On top of that it is very easy, user friendly and fast way to submit for managers for approval. I do not worry about losing reciepts and forgetting the date, I leave in SAP concur as soon I have paid or purchased the item for my travel then stay calm. The best app to adapt in companies. Cons By now I like all the features and I have nothing to evaluate less. Review Source VR Verified Reviewer Account Manager Computer & Network Security Used the software for: 1-2 years ### "Automate Your Expense and Travel Management Program with Ease!" May 16, 2024 5.0 Pros SAP's fully-built integrations with Frequent Flyer programs, Lyft, travel agencies, and Google make my travel planning experience enjoyable and automated. I no longer have to worry about adding flyer status, marking calendars, upload receipts, etc. Everything is done for me by Concur, saving time and money in the process. Cons The UI/UX can be a little clunky and slow at times. It definitely takes some time to get used to how things are laid out and how the workflows operate. But, once you get the hang of it, it's smooth sailing ahead. Review Source CS Clayton S. Engineer Medical Devices Used the software for: 2+ years ### "Software that gets the job done for users" August 14, 2023 5.0 Overall, Concur does its job well. I want to be able to book and expense travel easily and I have got that with Concur every time I have booked for the past few years. I would definitely recommend others to use Concur and, in all of my professional experience, have not used a software that performs better. Pros I have been using for over 2 years to book travel and manage expense reports for travel. I have always found it easy to use and navigate, especially when booking travel. For international trips, I have found the customer service team to be prompt and extremely helpful. For domestic trips, the user interface is easy to use and I have had no issues booking both plane tickets and hotel rooms. I find that the results are up-to-date and there aren't flights "missing" from the Concur results. Expensing travel costs is also easy and usually uneventful. Cons Occasionally there is some confusion with regards to reports. For example, some charges show up on a credit card as pending but never go through and Concur will keep them in perpetuity. Sometimes it appears there are extra expenses that need reporting. However, this is really minor and ultimately has never prevented me from using Concur successfully. Review Source DM Darrik M. Technology Consultant Computer Software Used the software for: 1-2 years ### "An Awesome Expense Reporting app, just ignore how it looks" July 12, 2022 4.0 Concur has sped up our reimbursement process by roughly 500%. All employees are thrilled about that, and all approvers are also pleased at a streamlined, more automated workflow. Pros Concur has sped up our reimbursement process by roughly 500%. Uploading receipts and getting expense reports into the approval workflow has never been faster or easier. Cons The maximum allowed image size for uploaded receipts is way too small, which makes the process a bit slower than it needs to be. The entire app looks like it was designed in the 90s, but if you have used other SAP products before, this is not going to be a surprise to you. The old design does mean the UI is harder to digest and not as obvious where to click or what to look at to do what you need to do. Fortunately, the processes are all simple enough to figure out anyways. Review Source JJ Jillanie J. Online Freelancer Public Relations and Communications Used the software for: 6-12 months ### "SAP Concur Review " January 15, 2023 4.0 My overall experience is quite good and I will recommend it to anyone who wants to manage their travel and expense projects Pros Overall I highly recommend as it is an efficient and reliable expense management tool Cons It is not mobile friendly at all but it's definitely good for large matrixed organizations Review Source VR Verified Reviewer Senior Contracts and Procurement Manager Internet Used the software for: 2+ years ### "Concur has the potential to be a great product, thus far, it has fell short of my expectations" January 10, 2018 2.0 Everything is in one place. Accounts payable, expense reporting, Travel booking and now Purchase Requisitions. People are used to the interface. Pros I find that Concur is fairly customizable and has many modules which can touch many points of our business. We use Expense, Invoicing, the travel booking program, and am implementing PO's now. Cons Hard to describe what I like least because there are so many things, compared to other programs, that I dislike. Though I am super disappointed after one year, with the Travel implementation, I think overall, what I am most disappointed with is the inability for Concur to know their own product enough to be able to support it. I say this because it's taken me about 6 months of prodding and research to finally get to a person within Concur to help my company implement Concur PO's. I was told that Concur can't do Blanket PO's and I just kept asking and prodding until I got to a person who actually knew that part of the system well enough to help me build a business case to implement Concur PO's. Thats just one example though overall, I find that customer support is geared to only answer obvious questions. They respond to specific questions by sending 34 page documents for me to read through in order to try and glean my own answer. Review Source VR Verified Reviewer Production Coordinator Education Management Used the software for: 2+ years ### "Great for Management Expenses" April 11, 2023 5.0 I love it. I'm always reimbursed super quickly. Pros Its very straightforward and easy to use/navigate. I love that I can be the delegate for others on my team. Instead of being required to run refresher courses for them every time they need to expense something, I can just go in and do it myself. Although the software is very easy to navigate anyway. Cons I do not like on the first part of an expense report where it makes me use the drop down menu for my finance codes (fund, account, etc). It should be satisfactory to type in my codes without needing to click on the drop-down that corresponds to what I want. Review Source Rohit M. software development engineer Computer Software Used the software for: 6-12 months ### "Great Platform for Expense management and Reimbursement process!" July 21, 2023 5.0 i have overall very satisfying experience with , as a employee i creates a expense Report and it goes to several steps of Approval before getting it accepted like in my case it goes to my manager and he looks for the information and receipt that i have uploaded and if everything seems good he approve or reject the expense report. our organization has also integrate it with other Accounting software or tool where if the expense is approved the next step would be to reimburse it. overall i have found it really easy to use and effective. Pros is a well designed Tool for various functional task in the organization. Employee can easily create the Expense Reports by uploading all the supporting Receipt which has the correct information of expense and SAP concur smart image Reading Algo's read all the images very well. SAP concur is well established Software and it has almost no bugs at all. Cons I am using since a while, we create Expense reports and all the other ticket for different request in SAP concur. the only thing i dont like about Concur is their OLD legacy User Interface. it needs to be improved, those old fashioned pop-ups should be replaced with User friendly one's. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.