--- title: "Comm-unity Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Comm-unity Software - reviews, pricing plans, popular comparisons to other Telephony products and more." source_url: "https://www.capterra.com/p/38128/PBXtra/" page_type: "product" language: "en" --- # Comm-unity Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Comm-unity ## What is Comm-unity? Comm-unity by NetFortris (formerly Fonality) is a hosted voice and UCaaS business communication and collaboration platform that unifies all your communication — voice, video, messaging, collaboration, conferencing, meetings and call center — on one platform that’s easy to use and simple to run. And, because it is in the cloud, your team can collaborate from any device, anywhere. Comm-unity is designed to meet your business communications needs today and tomorrow - scaling easily. ## What is Comm-unity used for? [VoIP](https://www.capterra.com/voip-software/)[Cloud PBX](https://www.capterra.com/cloud-pbx-software/)[Unified Communications](https://www.capterra.com/unified-communications-software/) Top alternative Featured Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $17.99 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Comm-unity?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.netfortris.com/&name=Comm-unity) ## Comm-unity Overview Updated August 2026 AI summary Comm-unity delivers cloud-based VoIP and unified communications for organizations of all sizes, supporting telephony needs with features like call routing, monitoring, recording, IVR, and reporting. Notable capabilities include chat, conferencing, and video integration, with deployment options across web, desktop, and mobile. Integrations with Microsoft Teams and Salesforce further extend its communication and collaboration value. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Comm-unity 3.5 (16) VS. [4.4 (507)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting Price $17.99 Per User, Per Month Starting Price $0.0079 Usage Based Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.3 (15) Ease Of Use 4.1 (568) Value For Money 3.9 (7) Value For Money 4.2 (465) Customer Service 3.1 (12) Customer Service 4.0 (467) ## Comm-unity alternatives [4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.7 (38)](https://www.capterra.com/p/149117/Business-VoIP/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) [4.2 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/190976/Dialpad-Sell/) ## FAQs about Comm-unity Overview ### Which roles and teams benefit most from Comm-unity? Comm-unity is most used by small business owners, operations leaders, administrative staff, and client-facing specialists who need organized communication and streamlined service delivery. Health, insurance, and support professionals use it to coordinate appointments, manage member interactions, track workflows, and keep internal processes consistent across growing teams. Answer based on 14 reviews Overview ### What company size and specific industries is Comm-unity built for? Comm-unity is designed for SMBs, mid-market companies, and enterprise organizations in retail, finance, food and beverage, insurance, professional practices, business continuity, hybrid work environments, and work-from-home operations. It fits businesses that need support across these sectors and company sizes. Features and Usability ### What are the key features of Comm-unity? Comm-unity offers VoIP and unified communications for voice handling, plus call routing tools such as call queues, ring groups, caller ID, IVR, and call transfer. It also includes call center management, call monitoring, call recording, call reporting, chat/messaging, live chat, conferencing, and video conferencing. Integrations ### Which third-party tools and platforms does Comm-unity integrate with? Comm-unity integrates with Microsoft Teams, Salesforce Platform, and Zipwhip. These built-in connections cover collaboration, CRM, and messaging needs, giving the product a focused set of native integration options for connecting communication workflows with business systems. Getting Started and Support ### What training and onboarding options does Comm-unity offer? Comm-unity provides live online sessions, documentation, and videos for team training. Live online sessions support guided instruction, documentation offers written reference material, and videos provide self-paced walkthroughs for reviewing features and setup steps as needed. Getting Started and Support ### What customer support options does Comm-unity offer? Comm-unity provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. These channels give users multiple ways to find help, ask questions, and resolve issues through written guidance or direct contact. ## Features AI summary Based on 2,206 Telephony reviews Capterra reviewers point to the following as the top priorities when evaluating telephony software: - **VoIP Connection** (**55%** of reviewers rated this feature as critical) - **Call Routing** (**44%**) - **Call Monitoring** (**38%**) Comm-unity supports all three features that reviewers rate most highly: **VoIP Connection**, **Call Routing**, and **Call Monitoring**. Together, these capabilities help businesses manage call quality, direct conversations to the right people faster, and keep visibility into live interactions, allowing teams to improve response times, maintain service standards, and handle customer communications more efficiently. Call Monitoring 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Center Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Routing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Video Conferencing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Connect with meeting participants remotely over video Voice Mail 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages Caller ID Identify the number and contact information of a caller before answering the phone Comm-unity 16 features ### All Features - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Queues: Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Video Conferencing: Connect with meeting participants remotely over video - Voice Mail: Computer-based system that allows users to send and receive voice messages - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 3.6 (15) 3.6 Based on 15 reviews ## Pricing Value for money 3.9 (7) Basic $17.99 Per User,Per Month Value for money 3.9 (7) 3.9 Based on 7 reviews ## Integrations [ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.1 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.1 (12) 3.1 Based on 12 reviews ## User reviews Overall rating 3.5 Based on 16 reviews Filter by rating 5(5) 4(3) 3(4) 2(2) 1(2) Mentioned topic Sorted by most recent RK Ridham K. Entrepreneur Marketing and Advertising ### "Top Notch!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 5, 2024 Pros They are simply the best in their services! Cons So far, everything is satisfactory. All worth it! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB James B. Owner Legal Services ### "Do not hire fonality " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 18, 2020 Pros Fonality Review Up until recently the Becker Law firm (BLF) had been a loyal customer of Fonality – Netfortis. We were leasing our phones through Fonality, paying $22.00 a month per phone since 2016. Over the course of four years, we paid $5,280 for these phones. However, when something happened to the phone or the phone quality was reduced, it was BLF’s problem and Fonality would not pay to them fixed. This is one of the reasons we ultimately chose to cancel our service with this company. After cancelation of the service we are required to return the phones which was not unusual. During the four years that these phones were in use one of the phone’s was damaged, but it was still in working condition. Fonality/Netfortis wanted us to pay $375.00 for that phone. Not only was it four years old but, also that we had paid $1,056 for that phone over the course of its lifespan. After some research, the value of the telephone was less than $100.00. I called and spoke with a manager at Fonality/Netfortis. While she was pleasant to talk too it still took her days to try to get the matter resolved. When I told them that since I was going to have to buy the telephone, I wanted it returned they charged me to ship it back after I had to pay to ship the telephones to them. During one of my phone calls with Fonality/Netfortis they left me on hold for over an hour, which is unacceptable by any standard. After being left on hold for that amount of time they denied my request to h Cons They do not have prompt service They customer support service does not have any power to say anything, everything has to go through a supervisor which makes the process take longer Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jeff C. Senior Information Systems Engineer Real Estate ### "Get the job done" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 August 22, 2018 Pros Phones included with the Internet version of the service. Cons The client software gets in the way. Not good at call handling. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Hunter Q. Operations Manager Financial Services ### "Fonality" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 August 6, 2018 We have been using this product for many years. I am always at a loss to figure out where I need to go to set up various features when we decide to change calling strategies or add new users. Have had a problem with it redelivering old, deleted voicemail messages to random users. Customer Service advised us that the only way to make it stop was to completely erase ALL of our incoming and outgoing messages and start over. And they weren't even sure that would fix the problem. They did not know what was causing it and took no interest in figuring it out. Pros Can program and assign calls to various groups, program messages, monitor calls and chat with users. Cons Not user friendly or intuitive. Very complicated. Customer support is not very helpful. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Mallisa M. Certified Nutrition & Wellness Consultant ### "Eh." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 April 24, 2018 Pros The pros are: everything you could need to organize within your office is possible with Fonality. Possible. The price is good. Cons The cons? The user dashboard is incredibly confusing and it's very difficult to do anything remotely complicated without contacting customer support, which isn't always very helpful anyway. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SD Shelly D. claims processer ### "Phones/inter office chat" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 27, 2018 Pros that I can send messages without having to pick up my phone. system is user friendly, easy to operate. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MJ Melissa J. Insurance Specialist Hospital & Health Care ### "Convenience and keeping a big office connected!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 February 23, 2018 Pros I like being able to chat my coworkers with questions. It's easy to put calls on hold and transfer. We have a large office, so being able to communicate without walking to the other end of the building is extremely convenient. Cons I think adding emoji characters to the font text would be very helpful and entertaining while communicating with coworkers. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CS Cydni S. Coding Specialist Hospital & Health Care ### "Phone Skills" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 February 15, 2018 Pros I think that the call parking feature is super easy to use with the click and drag feature. I also think the interoffice communication abilities (chat, intercom, calling, etc.) makes my job much easier. I work for a very fast paced ophthalmology practice with a very high volume of phone calls, but managing these call are way easy thanks to Fonality. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Andrew Z. Account Executive Computer Software ### "" 2.0 Overall Rating 2.0 2.0 Ease of Use 0.0 0.0 Features 0.0 0.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 February 5, 2018 Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NK Nik K. N/A ### "Do Not Use Fonality" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 29, 2018 DO NOT USE FONALITY. This is a terrible company with awful customer service and support. Cons Service, technology, mobile access, customer service. Do not use Fonality. The mobile technology and customer support are the worst in any industry. They are not ethical. They are not responsive. Find an alternate carrier. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/38128/PBXtra/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.