Average Ratings

12 Reviews
  • 4 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $19.99/month/user
  • Pricing Details
    Request a quote online.
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • NetFortris
  • www.netfortris.com/

About PBXtra

PBX phone system that runs on your server; includes VoIP, PSTN, unlimited extensions, voicemail, analog & IP compatible.


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PBXtra Features

  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • Inbound Reporting
  • IVR / Voice Recognition
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP

PBXtra Reviews Recently Reviewed!


Capterra-loader

Eh.

Apr 24, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: The pros are: everything you could need to organize within your office is possible with Fonality. Possible. The price is good.

Cons: The cons? The user dashboard is incredibly confusing and it's very difficult to do anything remotely complicated without contacting customer support, which isn't always very helpful anyway.

Phones/inter office chat

Feb 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: that I can send messages without having to pick up my phone. system is user friendly, easy to operate.

Convenience and keeping a big office connected!

Feb 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I like being able to chat my coworkers with questions. It's easy to put calls on hold and transfer. We have a large office, so being able to communicate without walking to the other end of the building is extremely convenient.

Cons: I think adding emoji characters to the font text would be very helpful and entertaining while communicating with coworkers.

Phone Skills

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I think that the call parking feature is super easy to use with the click and drag feature. I also think the interoffice communication abilities (chat, intercom, calling, etc.) makes my job much easier. I work for a very fast paced ophthalmology practice with a very high volume of phone calls, but managing these call are way easy thanks to Fonality.

Do Not Use Fonality

Jan 29, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: DO NOT USE FONALITY. This is a terrible company with awful customer service and support.

Cons: Service, technology, mobile access, customer service. Do not use Fonality. The mobile technology and customer support are the worst in any industry. They are not ethical. They are not responsive. Find an alternate carrier.

Fonality has amazing scheduled reporting

Dec 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The reporting can be customized and scheduled and then easily integrated into our firm's software applications to easily rank and review our customer service agents habits to improve performance.

Cons: There is really no downside, if anything, it used to be customer service, but over the last 18 months we have seen a dramatic improvement in that area as well.

Fonality Review

Nov 07, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
Likelihood to Recommend: 4.0/10 Not
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Pros: Able to see parked calls when I have a candidate on park from another employee. Able to instant message my colleagues when they're on a current call.

Cons: Incoming calls hangs up after two rings. It should ring more than two times. Candidate's do not stay on park no longer than 30 seconds.

Not the best phone system out there...

Jul 24, 2017
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Lots of functionality. They have a suite of features from simple to the most complex, depending on how involved or sophisticated you want your system to be.

Cons: The technical support was lacking. Also, the fact that I did have to call them at least twice a month for issues I was having with their service.

Overall: Phone service, e-fax service

Fonality Review

Jan 09, 2017
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The availability of different options - technical support can be helpful.

Cons: Their website is terrible for changing your phone systems and there is no clear way you are supposed to do things. In addition, their vocabulary they use to describe things you can do is not something you understand unless you know.

Overall: We use Fonality for our phone systems for a 20+ person office. The phone service is great and customer support can be helpful.

Fonality is great PBX provider which CRM integration all communication

Mar 02, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: It's a great product for inhouse PBX as well as hosted with CRM integrations.

Cons: There's no redundancy for PRI. You need to have a local FX card for backup.

Recommendations to other buyers: It's a great product that allows you to merge all information and stay compliant.

Fonality is great PBX provider which integrates all communication

Feb 18, 2015
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the chat, CTI, quality, stability, and that all communication is in one roof.

Cons: There's no redundancy for an in-house PBX. There needs to be a second line provided for connection.

Recommendations to other buyers: Use this when you have an in-house PBX as well as a hosted PBX.

Feb 05, 2018
2/5
Overall