# Comm-unity Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Comm-unity the right Telephony solution for you? Explore 16 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/38128/PBXtra/reviews --- Comm-unity 3.5 (16) [View alternatives](https://www.capterra.com/p/38128/PBXtra/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Comm-unity Ease of use 3.3 Customer Service 3.1 ## Showing most helpful reviews Showing 1-16 of 16 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mallisa M. Certified Nutrition & Wellness Consultant Used the software for: 2+ years ### "Eh." April 24, 2018 3.0 Pros The pros are: everything you could need to organize within your office is possible with Fonality. Possible. The price is good. Cons The cons? The user dashboard is incredibly confusing and it's very difficult to do anything remotely complicated without contacting customer support, which isn't always very helpful anyway. Review Source RK Ridham K. Entrepreneur Marketing and Advertising Used the software for: 6-12 months ### "Top Notch!!" July 5, 2024 5.0 Pros They are simply the best in their services! Cons So far, everything is satisfactory. All worth it! Review Source JB James B. Owner Legal Services Used the software for: 2+ years ### "Do not hire fonality " February 18, 2020 1.0 Pros Fonality Review Up until recently the Becker Law firm (BLF) had been a loyal customer of Fonality – Netfortis. We were leasing our phones through Fonality, paying $22.00 a month per phone since 2016. Over the course of four years, we paid $5,280 for these phones. However, when something happened to the phone or the phone quality was reduced, it was BLF’s problem and Fonality would not pay to them fixed. This is one of the reasons we ultimately chose to cancel our service with this company. After cancelation of the service we are required to return the phones which was not unusual. During the four years that these phones were in use one of the phone’s was damaged, but it was still in working condition. Fonality/Netfortis wanted us to pay $375.00 for that phone. Not only was it four years old but, also that we had paid $1,056 for that phone over the course of its lifespan. After some research, the value of the telephone was less than $100.00. I called and spoke with a manager at Fonality/Netfortis. While she was pleasant to talk too it still took her days to try to get the matter resolved. When I told them that since I was going to have to buy the telephone, I wanted it returned they charged me to ship it back after I had to pay to ship the telephones to them. During one of my phone calls with Fonality/Netfortis they left me on hold for over an hour, which is unacceptable by any standard. After being left on hold for that amount of time they denied my request to h Cons They do not have prompt service They customer support service does not have any power to say anything, everything has to go through a supervisor which makes the process take longer Review Source FM Frank M. Administrator Hospital & Health Care Used the software for: 2+ years ### "Fonality has amazing scheduled reporting" December 5, 2017 5.0 Pros The reporting can be customized and scheduled and then easily integrated into our firm's software applications to easily rank and review our customer service agents habits to improve performance. Cons There is really no downside, if anything, it used to be customer service, but over the last 18 months we have seen a dramatic improvement in that area as well. Review Source SB Sara B. Strategic Assistant Financial Services Used the software for: 2+ years ### "Fonality Review" January 9, 2017 4.0 We use Fonality for our phone systems for a 20+ person office. The phone service is great and customer support can be helpful. Pros The availability of different options - technical support can be helpful. Cons Their website is terrible for changing your phone systems and there is no clear way you are supposed to do things. In addition, their vocabulary they use to describe things you can do is not something you understand unless you know. Review Source Hunter Q. Operations Manager Financial Services Used the software for: 2+ years ### "Fonality" August 6, 2018 2.0 We have been using this product for many years. I am always at a loss to figure out where I need to go to set up various features when we decide to change calling strategies or add new users. Have had a problem with it redelivering old, deleted voicemail messages to random users. Customer Service advised us that the only way to make it stop was to completely erase ALL of our incoming and outgoing messages and start over. And they weren't even sure that would fix the problem. They did not know what was causing it and took no interest in figuring it out. Pros Can program and assign calls to various groups, program messages, monitor calls and chat with users. Cons Not user friendly or intuitive. Very complicated. Customer support is not very helpful. Review Source CS Cydni S. Coding Specialist Hospital & Health Care Used the software for: 2+ years ### "Phone Skills" February 15, 2018 5.0 Pros I think that the call parking feature is super easy to use with the click and drag feature. I also think the interoffice communication abilities (chat, intercom, calling, etc.) makes my job much easier. I work for a very fast paced ophthalmology practice with a very high volume of phone calls, but managing these call are way easy thanks to Fonality. Review Source MJ Melissa J. Insurance Specialist Hospital & Health Care Used the software for: 2+ years ### "Convenience and keeping a big office connected!" February 23, 2018 4.0 Pros I like being able to chat my coworkers with questions. It's easy to put calls on hold and transfer. We have a large office, so being able to communicate without walking to the other end of the building is extremely convenient. Cons I think adding emoji characters to the font text would be very helpful and entertaining while communicating with coworkers. Review Source Jeff C. Senior Information Systems Engineer Real Estate Used the software for: 2+ years ### "Get the job done" August 22, 2018 3.0 Pros Phones included with the Internet version of the service. Cons The client software gets in the way. Not good at call handling. Review Source NK Nik K. N/A Used the software for: 2+ years ### "Do Not Use Fonality" January 29, 2018 1.0 DO NOT USE FONALITY. This is a terrible company with awful customer service and support. Cons Service, technology, mobile access, customer service. Do not use Fonality. The mobile technology and customer support are the worst in any industry. They are not ethical. They are not responsive. Find an alternate carrier. Review Source CH Christian H. Owner Insurance Used the software for: 1-2 years ### "Not the best phone system out there..." July 24, 2017 3.0 Phone service, e-fax service Pros Lots of functionality. They have a suite of features from simple to the most complex, depending on how involved or sophisticated you want your system to be. Cons The technical support was lacking. Also, the fact that I did have to call them at least twice a month for issues I was having with their service. Review Source SD Shelly D. claims processer Used the software for: 2+ years ### "Phones/inter office chat" February 27, 2018 5.0 Pros that I can send messages without having to pick up my phone. system is user friendly, easy to operate. Review Source RL Raghvir L. Management Consulting Used the software for: 2+ years ### "Fonality is great PBX provider which integrates all communication" February 18, 2015 5.0 Pros I like the chat, CTI, quality, stability, and that all communication is in one roof. Cons There's no redundancy for an in-house PBX. There needs to be a second line provided for connection. Review Source Andrew Z. Account Executive Computer Software Used the software for: ### "null" February 5, 2018 2.0 Review Source TP Tiana P. RMT Used the software for: Less than 6 months ### "Fonality Review" November 7, 2017 3.0 Pros Able to see parked calls when I have a candidate on park from another employee. Able to instant message my colleagues when they're on a current call. Cons Incoming calls hangs up after two rings. It should ring more than two times. Candidate's do not stay on park no longer than 30 seconds. Review Source JL Jignasa L. Management Consulting Used the software for: Less than 6 months ### "Fonality is great PBX provider which CRM integration all communication" March 3, 2015 4.5 Pros It's a great product for inhouse PBX as well as hosted with CRM integrations. Cons There's no redundancy for PRI. You need to have a local FX card for backup. 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