--- title: "SpitFire Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SpitFire Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/38129/SpitFire/" page_type: "product" language: "en" --- # SpitFire Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SpitFire ## What is SpitFire? What makes SpitFire different than other predictive dialers? SpitFire Enterprise is the only contact center software offering: Cloud, Premise or Hybrid call center solutions. 5 dialing modes: Predictive, Fixed Rate, Quick Connect, Preview & Manual Dialing options! Integrate your CRM or PBX or use the SpitFire API to fully customize your call center. OPC Marketing is all under one roof in Addison, Texas where we develop, we deliver and we support! ## What is SpitFire used for? [Call Center](https://www.capterra.com/call-center-software/)[Contact Center](https://www.capterra.com/contact-center-software/)[Predictive Dialer](https://www.capterra.com/predictive-dialer-software/) Top alternative Featured Overall rating Based on 22 user reviews Reviews sentiment Positive 86% Neutral 5% Negative 9% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SpitFire?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.spitfiredialers.com/&name=SpitFire) ## SpitFire Overview Updated August 2026 AI summary SpitFire supports small businesses, midsize organizations, and enterprises with a suite of call center tools for both inbound and outbound communication. Covering auto and predictive dialers, call logging, monitoring, IVR, CRM integration, and analytics, it helps teams manage campaigns, customer interactions, and agent workflows. SpitFire deploys flexibly across web, cloud, desktop, and mobile platforms. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SpitFire 4.5 (22) VS. [4.2 (465)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting Price Contact vendor Starting Price $40 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (22) Ease Of Use 4.4 (568) Value For Money 3.9 (11) Value For Money 3.9 (465) Customer Service 4.6 (21) Customer Service 4.0 (467) ## SpitFire alternatives [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) [4.2 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/190976/Dialpad-Sell/) [JustCall](https://www.capterra.com/p/157853/JustCall/) [4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/157853/JustCall/) [Five9](https://www.capterra.com/p/132405/Five9/) [4.2 (484)](https://www.capterra.com/p/132405/Five9/reviews/) Starting price $159.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132405/Five9/) Highest Rated [Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) [4.6 (295)](https://www.capterra.com/p/135636/Kixie-PowerCall/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135636/Kixie-PowerCall/) ## FAQs about SpitFire Overview ### Which roles and teams benefit most from SpitFire? SpitFire is most used by business owners, directors, and operations managers who need to oversee customer communication, sales activity, and day-to-day workflows. Marketing and sales teams use it to manage campaigns and lead follow-up, while IT and support administrators help maintain system performance, user access, and technical reliability. Answer based on 20 reviews Overview ### What company size and specific industries is SpitFire built for? SpitFire is designed for companies of all sizes, including small businesses, mid-market organizations, and enterprises. The vendor does not specify any particular industries, so it appears suitable for a broad range of sectors and business types. Features and Usability ### What are the key features of SpitFire? SpitFire offers inbound and outbound call center tools, including automatic call distribution, auto-dialer, predictive dialer, power dialer, and preview dialer. It also includes call recording, call logging, IVR, call transfer, campaign management, reporting and analytics, CRM, lead management, and role-based permissions. Integrations ### Which third-party tools and platforms does SpitFire integrate with? SpitFire integrates with 6 third-party tools, including CRM and communications platforms such as Act!, Callture, MiVoice Business Solution, Pipedrive, Salesforce Sales Cloud, and Zoho CRM. These catalog integrations cover sales management and calling workflows across common business systems. Answer based on 5 reviews Getting Started and Support ### What training and onboarding options does SpitFire offer? SpitFire provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided instruction, scheduled group learning, written reference material, and recorded walkthroughs for teams that need different ways to review setup and product use. Answer based on 1 reviews Getting Started and Support ### What customer support options does SpitFire offer? SpitFire offers email/help desk, a knowledge base, phone support, and chat. Users describe the customer service team as helpful for answering questions and troubleshooting, which is especially valuable for less technical teams. Support is often seen as a practical part of the product experience. Answer based on 1 reviews ## Features AI summary Based on 3,823 Call Center reviews Capterra reviewers point to these as the top priorities when choosing call center software: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**43%**) SpitFire supports all three of the features reviewers rank highest: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses manage daily call operations, keep accurate records of customer interactions, and oversee agent performance, allowing teams to improve service quality and respond more effectively to customer needs. Alerts/Escalation System alerts about the need to escalate an issue or request API Application programming interface that allows for integration with other systems/databases Auto-Dialer System that automatically dials calls Automatic Call Distribution Distribute/route/connect calls Automatic Outbound Dialer Dials outbound calls automatically Blended Call Center A call center that both makes and receives calls SpitFire 44 features ### All Features - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Automatic Outbound Dialer: Dials outbound calls automatically - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Disposition: Track and report on call outcomes - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Scheduling: Schedule date and time for callbacks/follow-up calls or reminders - Call Scripting: Provide agents with a typical response for common call subject matter - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Specific Caller ID: Control the name and number that appears on outbound caller ID - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - FCC Compliance: Federal Communications Commission (FCC) compliance - FTC Compliance: Federal Trade Commission (FCC) compliance - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - List Management: Manage contacts across multiple mailing lists - Manual Dialer: Agents choose who to call and when - Multi-Campaign: Manage multiple campaigns in one system - Online Voice Transmission: Transmit voice and other information digitally - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Power Dialer: System automatically dials the next number on the contact list after the previous call ends - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Preview Dialer: System provides callee information to agent prior to the call to help determine whether or not to make the call - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduling: Plan availability and assign specific time slots for tasks and resources - Text to Speech: Turns text into natural sounding speech - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 4.3 (12) 4.3 Based on 12 reviews ## Pricing Value for money 3.9 (11) ### Starting price Free trial not available Value for money 3.9 (11) 3.9 Based on 11 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Act!](https://www.capterra.com/p/175860/Act/)[ MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/)[ Callture](https://www.capterra.com/p/177646/Callture-Connect/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (21) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (21) 4.6 Based on 21 reviews ## User reviews Overall rating 4.5 Based on 22 reviews Filter by rating 5(18) 4(1) 3(1) 2(1) 1(1) Mentioned topic Sorted by most recent TM Tialee M. Managing Partner Accounting ### "Very user friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 August 15, 2022 Pros The software allows predictive calling as well as u can manually dial. It presents callback in such a way that you will definitely see it but can push back if you are busy or want to reschedule. Spitfire offers easy monitoring of calls and is easily usable with another software. Cons The fact that when you are logging notes for each account the date and time is not automatically recorded but must be entered manually. Switched from [Five9](https://www.capterra.com/p/132405/Five9/) Expensive Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GD Gregory D. Owner Real Estate ### "SpitFire" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 12, 2021 Great experience! Pros Easy to setup and configure. Scalable to increase as our business grows. Cons No issues with the product or setup. The user interface is easy to use and understand. Reasons for choosing SpitFire Their industry experience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AT Andrea T. Online Marketing Hospitality ### "Love Spitfire with some minor connection issues & learning curve " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 December 20, 2019 Spitfire has helped make our phone room run to the best of its ability! Pros It has helped us move from a small call center to a mid sized call center. We’ve been able to double our reps. It helps them stay on task, cuts time out of the day, and has made us much more efficient. Cons It took us a long time to learn and teach our reps how to use it to the best of their abilities. Once they learned to use it in their daily routines it has made them work more efficiently. We have had some trouble with a loss of connection. And some reps have not been aware of their incoming calls from time to time Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. WM Wayne M. Computer Support Computer & Network Security ### "The best software and support going. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 22, 2018 Manages the team that generates the leads. Pros As a whole, it does the job. The software is always evolving. There's a few updates every year. The support team is spot on. Cons One thing I would like to see is better support for changing time zones. It needs to be able to not call during customers busy times. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EN Ed N. Marketing and Sales Manager ### "Great product & even better customer service! They have the wow factor!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 22, 2018 Pros Reliable & user friendly. Many features I wouldn't have expected but appreciate. Updated versions easy to install. I rarely have down time so productivity never stops. Cons No alerts when available records expire. They could add links to frequently asked questions. Starting and stopping services is fine, logging into manager applications is a struggle sometimes Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 22, 2018 Thank you Ed! Good news... we have notification for list exhausted on the latest version! CC Christian C. Director ### "My experience with the representatives of this company and the software are always excellent " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 June 21, 2018 Pros Pretty much everything is OK , it is easy to navigate as a administrator and for the agents as well Cons The problem I have with this software is the fact that once a agent has dispositioned the call it cannot be modified. For example if any information is incorrect it cannot be corrected. Also if an agent duplicates the order in the dialer you cannot remove any of them. I also have an issue with the fact that if an agent forgets to print the order, I cannot go into the dialer and reprint it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FE FRED E. AGENT ### "they undersold this product - it is amazing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 June 20, 2018 Pros It dials very fast - very easy to use - II have been using dialing systems for years and this is by far the very best on the market. Thank you team. Cons NOTHING THIS PRODUCT IS THE BEST PRODUCT I EVER USED. I HAVE BEEN USING DIALING SYSTEMS FOR OVER 10 YEARS AND THIS IS THE VERY BEST - THANK YOU. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User National Account Manager ### "The best voice messaging system with text to speech we've integrated that's quick & easy to install." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 May 7, 2018 Pros Time zones are extremely convenient and the reports allow us to track & improve metrics. It's been priceless in that regard. We also almost never experience any major issues with connections or quality. Cons It does require a strong network for all the features to work seamlessly but once everything is in order, SPX maintains a strong connection & never drops a call. It's turned out to be a very pleasant experience since integration. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 9, 2018 Thank you very much for taking the time to write a review! AN Anonymous User Server Administrator Telecommunications ### "Spitfire dialer easily integrated with our phone system " 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 4/10 March 16, 2018 We have a dialer that works most of the time and a 2nd dialer (older software) that was sold to us that is no longer being upgraded and that one barely works. Pros Fast setup and works. Has reporting features and can set time zones as well as you can now integrate with salesforce. Cons They suggest you reboot the system at least 1 time a week. Another issue we have is when Windows updates are installed an server is restarted all the services that run the dialers don't always start even if they are setup to restart if they fail to start. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Owner - Online Business Developer ### "Used for four years without an issue" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 February 8, 2018 Ability to broadcast our sales pitch extremely efficiently to many people in short space of time Pros Didn't take a rocket scientist to operate. Setup was fairly straightforward for a 40 Line setup. Had great success with our machine. Cons Some very small bugs from time to time, but nobody is perfect. Would have liked more CRM integrations. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/38129/SpitFire/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.