Who Uses This Software?

Small to mid-sized IT departments looking for a way to streamline help desk requests.


Average Ratings

3 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $295.00/one-time
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    Online
    Business Hours

Vendor Details

  • Gritware
  • www.gritware.com
  • Founded 1998
  • United States

About Web Tracks

Web Tracks is Help Desk, PC Inventory, Asset Management, and Purchasing Software all in one package. The program audits and keeps track of Computers, related peripherals, software assets & licensing, documentation, purchasing and help desk requests. Simple Clean 100% Web Based Interface.


Web Tracks Features

  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking
  • Audit Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Depreciation Management
  • Inventory Management
  • Maintenance Management
  • Procurement Management
  • Requisition Management
  • Supplier Management

Web Tracks Reviews Recently Reviewed!


Capterra loader

I'm happy with the work

Apr 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I think the quality and effort that Web Tracks puts into working with their clients is something that is not overlooked, like its effectiveness, I'm happy with the work.

Cons: I really do not have any complaints to give, on the contrary, I fully recommend it. Excellent service And without doubt one of the best companies in the area of help desks. Recommended

Capterra loader

I think it's incredible

Apr 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I think it's incredible how Web Tracks understands its clients and how a really good company-client relationship develops, one of the best companies in terms of helpdesks, I'll definitely be back to continue working with them .

Cons: I really do not have any complaints, I'm fully satisfied and with a big smile on my face, excellent work. Keep in that way.

Easy to use, but seems outdated and overpriced

Apr 04, 2018
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Extremely
Likely

Pros: It's easy to get setup and installed. It supports modern browsers and every Windows machine we use in house.

Cons: The web interfaces leaves a lot to be desired. The pricing is pretty steep. You can get way more features for free with Spiceworks solution. Product website looks like it was designed in the 90's.

Vendor Response

by Gritware on April 18, 2018

Our product is not ad based like the one you mentioned. Many companies are against using such products as they can be counterproductive by distracting employees from the task at hand.

Our site has recently been upgraded to a responsive mobile friendly layout. These changes are also mirrored in our 2018 Web Tracks release (you reviewed 2017). Most of our clients find our software extremely intuitive with a clean and simple interface ¿ this leads to increased productivity!

Web Tracks offers a fully functional free version without ads. We are extremely competitive in our pricing. All purchases, including upgrades, do not expire, and include a year of free maintenance with outstanding support.

Thanks for taking the time to review Web Tracks.