--- title: "House-on-the-Hill Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about House-on-the-Hill Software - reviews, pricing plans, popular comparisons to other Service Desk products and more." source_url: "https://www.capterra.com/p/38289/SupportDesk/" page_type: "product" language: "en" --- # House-on-the-Hill Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) House-on-the-Hill ## What is House-on-the-Hill? House-on-the-Hill is a powerful, flexible and cost-friendly service desk software that enables excellent service management and customer support, across multiple business areas. Features include: Self-Service Portal, Automation, Worklfow Designer, Full Email Integration, Reports and KPIs, Mobile Ready, Drag & Drop, Network and discovery tool, Software Licence Manager, ITIL, CMDB, Knowledge Base, SLA Management, CRM, and more! ## What is House-on-the-Hill used for? [Help Desk](https://www.capterra.com/help-desk-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[Service Desk](https://www.capterra.com/service-desk-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $30 Per Feature, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for House-on-the-Hill?[Manage this product listing](https://www.g2.com/products/hoth-house-on-the-hill/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### House-on-the-Hill 3.5 (2) VS. [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price $30 Per Feature, Per Year Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.5 (2) Ease Of Use 4.5 (3,420) Value For Money 4.5 (2) Value For Money 4.4 (2,806) Customer Service 5.0 (1) Customer Service 4.5 (2,990) ## House-on-the-Hill alternatives Highest Rated [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.6 (108)](https://www.capterra.com/p/133392/Service-Desk/reviews/) Starting price $17.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars ## FAQs about House-on-the-Hill Overview ### What company size and specific industries is House-on-the-Hill built for? House-on-the-Hill is designed for public and private sector organizations of any size worldwide. It fits teams across government, nonprofit, and business settings that need a solution usable by small organizations, mid-market companies, and larger enterprises in multiple regions. Features and Usability ### What are the key features of House-on-the-Hill? House-on-the-Hill offers CRM, ticket management, and problem management for service operations. It also includes automated routing, alerts and escalation, SLA management, and interaction tracking. Additional features include a self-service portal, knowledge base management, multi-channel communication, document storage, real-time chat, and IT asset management. Getting Started and Support ### What training and onboarding options does House-on-the-Hill offer? House-on-the-Hill provides in-person training, live online sessions, webinars, and documentation. In-person training and live online sessions support guided instruction, webinars offer group learning sessions, and documentation gives written reference material for self-paced review and ongoing support. Getting Started and Support ### What customer support options does House-on-the-Hill offer? House-on-the-Hill provides chat support. No reviewer feedback about support experience is available, so support quality, response times, and helpfulness cannot be assessed from user sentiment. ## Features AI summary Based on 14,838 Service Desk reviews According to Capterra reviewers, these are the CRM features buyers prioritize most when evaluating a solution: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) House-on-the-Hill is positioned around other CRM capabilities rather than these commonly prioritized features. Based on the available coverage data, the product’s included feature set is not specified here in detail. This means buyers may need to review its full feature list more closely to understand how it fits their sales, relationship management, or recordkeeping needs, helping businesses match the product to their day-to-day workflow requirements. Email Management 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Ticket Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Alerts/Escalation 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Automated Routing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Tickets are automatically assigned to specific agents based on predefined rules Customizable Branding 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Document Storage 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system House-on-the-Hill 17 features ### All Features - Alerts/Escalation: System alerts about the need to escalate an issue or request - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Document Storage: Store and organize documents in a centralized system - Email Management: Manage, store and organize emails within the system or via third-party apps - Interaction Tracking: Track interaction history by documenting conversations for contacts - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues --- Get Advice We can help you find the software with the features you need. Features 3.5 (2) 3.5 Based on 2 reviews ## Pricing Value for money 4.5 (2) Free Trial Basic $30.00 Per Feature,Per Year Value for money 4.5 (2) 4.5 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 3.5 Based on 2 reviews Filter by rating 5(0) 4(1) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent CL Craig L. DevOps Engineer Pharmaceuticals ### "HOTH Go web and skip the desktop version" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 3/10 June 6, 2023 Pros The desktop version worked and got the job done. Cons The desktop version is bulky, slow and crashes all the time. We made it a RemoteApp to put it in a more controlled environment under an older OS. You best stick to the web version. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JA Jamie A. Executive Assistant Facilities Services ### "Samson Security Fire and Facilities' Usage of House on the Hill's Helpdesk Solution" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 5, 2021 As it stands this products and the service that are provided are of an incredible standard, navigating the product and visualising/utilising easily its entire functionality can be difficult at times but the team at HotH are always there to provide support, take recommendations and respond exceptionally well to calls for help with tight deadlines. The team are highly personable and legitimate with many years of experience, they have a genuine interest in delivering the product to your specification and providing ongoing and continuous support throughout the duration of your use. Simple redesign for 'none tech savvy' users, more visual interaction with the various functions of the product and 'prettifying' anything that would be eventually distributed by the client to their own customer would make this an invaluable tool to many businesses. Pros \- Ease of uptake to a company that has not utilized this type of product before in the past. - The product act as a multitool, and can be sold as a service to your own clients, or used internally to allow your team and clients to communicate about ongoing work. - Incredibly useful to have in facilities to allow you to keep track of the multitude of ad-hoc tasks that come your way to ensure that you are always on top of billing and not giving service away for free when paying wages. - The team at HotH are incredibly attentive and resourceful, any issues I have had, problems that needed solving or features that needed adding have been dealt with promptly and professionally whilst establishing a strong relationship with the in house team there. - A full days training was provided in office (pre covid) by the HotH team to bring managers and operators up to speed on the use of the software - The platform can be run by a limited number of users and operators giving great utility to to small teams to manage large portfolios and volumes of work requests - The HotH library is full of descriptions on how to utilise certain aspects of the platform - Some features will need redeveloping for a users unique requirements, the product is not one size fits all however the team through Cons \- The user interface could use some modernization compared to other products it can seem quite 'last gen' at times - Creating forms and navigating the database of existing forms and possible inputs and combinations of the two can be very difficult, their is no visual que so figuring out 'what is what' takes trail and error and often a lot of time, this has introduced opportunities for human error resulting in me breaking some business critical forms and having to contact them to correct the error despite being 'tech savvy' - A similar issue exists for report generation, the interface can be dated, their are no visual cues as to what you are constructing or utilising and many options with unclear names. The interface for creating a report is confusing, it can be difficult to get the result you want without trial and error and an eventual call to the tech team to have the thing built for you. The reports themselves can look dated and are not attractive to clients. However the data can be extracted for formatting a styling after the report has been generated. - Always get the sensation that we could firstly get more out of the product and that their are features we are unable to access and utilise fully due to the UI and secondly that that with some UI/UX modernisation this could be an exceptionally valuable tool. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.