# House-on-the-Hill Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about House-on-the-Hill Software - reviews, pricing plans, popular comparisons to other CRM products and more. Source: https://www.capterra.com/p/38289/SupportDesk/reviews --- # House-on-the-Hill Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) House-on-the-Hill ## What is House-on-the-Hill? House-on-the-Hill is a powerful, flexible and cost-friendly service desk software that enables excellent service management and customer support, across multiple business areas. Features include: Self-Service Portal, Automation, Worklfow Designer, Full Email Integration, Reports and KPIs, Mobile Ready, Drag & Drop, Network and discovery tool, Software Licence Manager, ITIL, CMDB, Knowledge Base, SLA Management, CRM, and more! ## What is House-on-the-Hill used for? [Help Desk](https://www.capterra.com/help-desk-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[ITSM](https://www.capterra.com/itsm-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $30 Per Feature, Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for House-on-the-Hill?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.houseonthehill.com&name=House-on-the-Hill) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### House-on-the-Hill 3.5 (2) VS. [4.5 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price $30 Per Feature, Per Year Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.5 (2) Ease Of Use 4.5 (3,347) Value For Money 4.5 (2) Value For Money 4.4 (2,735) Customer Service 5.0 (1) Customer Service 4.5 (2,921) ## House-on-the-Hill alternatives [4.5 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.5 (511)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.7 (256)](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Email Management 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Ticket Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Alerts/Escalation 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Automated Routing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Tickets are automatically assigned to specific agents based on predefined rules Customizable Branding 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Document Storage 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system House-on-the-Hill 16 features System alerts about the need to escalate an issue or request Manage assets throughout their lifecycle to optimize profit Tickets are automatically assigned to specific agents based on predefined rules Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Add customized logos and colors to align with company branding Store and organize documents in a centralized system Manage, store and organize emails within the system or via third-party apps Track interaction history by documenting conversations for contacts Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Engage in direct, instant messaging with customers, users, etc. Online portal through which end users can access the system, manage tasks, or obtain information Set and monitor service level agreements to ensure timely response and resolution Track, manage, or resolve user requests and IT incidents/issues Get Advice We can help you find the software with the features you need. Features 3.5 (2) 3.5 Based on 2 reviews ## Pricing Value for money 4.5 (2) Free Trial Basic $30.00 Per Feature,Per Year Value for money 4.5 (2) 4.5 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 3.5 Based on 2 reviews Filter by rating 5(0) 4(1) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent CL Craig L. DevOps Engineer Pharmaceuticals ### "HOTH Go web and skip the desktop version" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 3/10 June 6, 2023 Pros The desktop version worked and got the job done. Cons The desktop version is bulky, slow and crashes all the time. We made it a RemoteApp to put it in a more controlled environment under an older OS. You best stick to the web version. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JA Jamie A. Executive Assistant Facilities Services ### "Samson Security Fire and Facilities' Usage of House on the Hill's Helpdesk Solution" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 5, 2021 As it stands this products and the service that are provided are of an incredible standard, navigating the product and visualising/utilising easily its entire functionality can be difficult at times but the team at HotH are always there to provide support, take recommendations and respond exceptionally well to calls for help with tight deadlines. The team are highly personable and legitimate with many years of experience, they have a genuine interest in delivering the product to your specification and providing ongoing and continuous support throughout the duration of your use. Simple redesign for 'none tech savvy' users, more visual interaction with the various functions of the product and 'prettifying' anything that would be eventually distributed by the client to their own customer would make this an invaluable tool to many businesses. Pros \- Ease of uptake to a company that has not utilized this type of product before in the past. - The product act as a multitool, and can be sold as a service to your own clients, or used internally to allow your team and clients to communicate about ongoing work. - Incredibly useful to have in facilities to allow you to keep track of the multitude of ad-hoc tasks that come your way to ensure that you are always on top of billing and not giving service away for free when paying wages. - The team at HotH are incredibly attentive and resourceful, any issues I have had, problems that needed solving or features that needed adding have been dealt with promptly and professionally whilst establishing a strong relationship with the in house team there. - A full days training was provided in office (pre covid) by the HotH team to bring managers and operators up to speed on the use of the software - The platform can be run by a limited number of users and operators giving great utility to to small teams to manage large portfolios and volumes of work requests - The HotH library is full of descriptions on how to utilise certain aspects of the platform - Some features will need redeveloping for a users unique requirements, the product is not one size fits all however the team through Cons \- The user interface could use some modernization compared to other products it can seem quite 'last gen' at times - Creating forms and navigating the database of existing forms and possible inputs and combinations of the two can be very difficult, their is no visual que so figuring out 'what is what' takes trail and error and often a lot of time, this has introduced opportunities for human error resulting in me breaking some business critical forms and having to contact them to correct the error despite being 'tech savvy' - A similar issue exists for report generation, the interface can be dated, their are no visual cues as to what you are constructing or utilising and many options with unclear names. The interface for creating a report is confusing, it can be difficult to get the result you want without trial and error and an eventual call to the tech team to have the thing built for you. The reports themselves can look dated and are not attractive to clients. However the data can be extracted for formatting a styling after the report has been generated. - Always get the sensation that we could firstly get more out of the product and that their are features we are unable to access and utilise fully due to the UI and secondly that that with some UI/UX modernisation this could be an exceptionally valuable tool. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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