# Artologik HelpDesk Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Artologik HelpDesk Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/38348/HelpDesk --- # Artologik HelpDesk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Artologik HelpDesk ## What is Artologik HelpDesk? Handle all types of support requests from questions to solutions, in one tool. Easily set up the workflows that best suit your organisation with the many settings and plug-ins of Artologik HelpDesk. Compile your own reports for following up and improving your products and services. We are here for you if questions arise. Get fast solutions with the help of our competent and committed support team. ## What is Artologik HelpDesk used for? [Help Desk](https://www.capterra.com/help-desk-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price SEK89 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Artologik HelpDesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.artologik.com&name=Artologik HelpDesk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Artologik HelpDesk 5.0 (1) VS. [4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price SEK89 Per User, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (1) Ease Of Use 4.5 (3,399) Value For Money 4.0 (1) Value For Money 4.4 (2,786) Customer Service 5.0 (1) Customer Service 4.5 (2,970) ## Artologik HelpDesk alternatives [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (753)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about Artologik HelpDesk Overview ### What company size and specific industries is Artologik HelpDesk built for? Artologik HelpDesk is designed for organisations of all sizes that need support management for product support, customer support, IT support, HR support, and similar service functions. It fits companies across many sectors rather than a single industry, making it suitable for general business, internal support, and customer service teams. Features and Usability ### What are the key features of Artologik HelpDesk? Artologik HelpDesk offers ticket management, multi-channel communication, and email management for handling support requests. It also includes a self-service portal, knowledge base management, and macros/templated responses for standard replies. Additional features include SLA management, alerts/escalation, reporting/analytics, interaction tracking, and an activity dashboard. Talk to an expert ### More questions? Ask our experts Getting Started and Support ### What training and onboarding options does Artologik HelpDesk offer? Artologik HelpDesk provides in person training, live online sessions, documentation, and videos to help teams get started. In person and live online formats support guided instruction, while documentation and videos offer self-paced reference and step-by-step learning materials for users reviewing features or setup tasks. Getting Started and Support ### What customer support options does Artologik HelpDesk offer? Artologik HelpDesk provides email/help desk, FAQ/forum, and phone support. Users can contact the team through ticket-based assistance, browse self-service help, or call for direct support. No reviewer feedback on support quality is available in the catalog data, so response speed and helpfulness cannot be described. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Escalation System alerts about the need to escalate an issue or request Collaboration Tools Provides a channel for team members to share AI models, media files, communicate, and work together Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. Customizable Branding Add customized logos and colors to align with company branding Knowledge Base Management Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Artologik HelpDesk 12 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities System alerts about the need to escalate an issue or request Provides a channel for team members to share AI models, media files, communicate, and work together A collection of customer information such as contact details, demographics, previous interactions, etc. Add customized logos and colors to align with company branding Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Templated responses for responding quickly to recurring support requests Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. View and track pertinent metrics to find patterns and gain insights from data Online portal through which end users can access the system, manage tasks, or obtain information Set and monitor service level agreements to ensure timely response and resolution Track, manage, or resolve user requests and IT incidents/issues Get Advice We can help you find the software with the features you need. Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Value for money 4.0 (1) Free Trial Basic SEK89.00 Per User,Per Month Value for money 4.0 (1) 4.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JB Josh B. Company Director Telecommunications ### "Assistance for easy customer support!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 20, 2022 I tested helpdesk some time ago, and got a lot of feedback from partners. Helpdesk was more of an opportunity for me to see a real customer service platform, but it is not a useful product for my current situation. Pros Allows for very good management of customer communications, it's quick and easy. There are useful filters and the possibility to have several users working on a problem. Simple, effective! Cons HelpDesk is a bit expensive for its content, it is a tool for medium and large companies, it lacks a bit of customization on redirects and the templates are too light which limits customization. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 23, 2022 Dear Josh B Many thanks for the kind words about Artologik HelpDesk! We are happy to hear that you found our tool simple and effective. For information: we have recently released a new web form engine for HelpDesk, which lets you create your own ticket forms with your own design. You can post the forms wherever you need them, for example on your website, to guide your customers in their communication with you. This tool together with the plugin HD-Advanced gives you vast configuration possibilities. Please feel free to contact us if you would like to learn more about these features of if you have any questions, we are happy to help. Kind regards, Linda Braunias CEO Artologik software - Artisan Global Media ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.