# Artologik HelpDesk Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Artologik HelpDesk Software - reviews, pricing plans, popular comparisons to other Help Desk products and more.

Source: https://www.capterra.com/p/38348/HelpDesk

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# 

 Artologik HelpDesk Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Artologik HelpDesk

## What is Artologik HelpDesk?

Handle all types of support requests from questions to solutions, in one tool. Easily set up the workflows that best suit your organisation with the many settings and plug-ins of Artologik HelpDesk. Compile your own reports for following up and improving your products and services. We are here for you if questions arise. Get fast solutions with the help of our competent and committed support team.

## What is Artologik HelpDesk used for?

[Help Desk](https://www.capterra.com/help-desk-software/)

Top alternative

Featured

Overall rating

Based on 1 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

SEK89

Per User, Per Month

Free trial  
available

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Our "Best of" badge program showcases products with the highest ratings...

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Do you work for Artologik HelpDesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.artologik.com&name=Artologik HelpDesk)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Artologik HelpDesk

5.0 (1)

VS.

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting Price

SEK89

Per User, Per Month

Starting Price

$39

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.0 (1)

Ease Of Use

4.3 (3,594)

Value For Money

4.0 (1)

Value For Money

4.2 (2,648)

Customer Service

5.0 (1)

Customer Service

4.3 (2,758)

## Artologik HelpDesk alternatives

[4.5 (3,407)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

Highest Rated

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

[4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting price

$20.00

Per User, Per Month

[4.6 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/)

Starting price

$25.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts/Escalation

System alerts about the need to escalate an issue or request

Collaboration Tools

Provides a channel for team members to share media files, communicate, and work together

Customer Database

A collection of customer information such as contact details, demographics, previous interactions, etc.

Customizable Branding

Add customized logos and colors to align with company branding

Knowledge Base Management

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Artologik HelpDesk 12 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

System alerts about the need to escalate an issue or request

Provides a channel for team members to share media files, communicate, and work together

A collection of customer information such as contact details, demographics, previous interactions, etc.

Add customized logos and colors to align with company branding

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Templated responses for responding quickly to recurring support requests

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

View and track pertinent metrics to find patterns and gain insights from data

Online portal through which end users can access the system, manage tasks, or obtain information

Set and monitor service level agreements to ensure timely response and resolution

Track, manage, or resolve user requests and IT incidents/issues

Get Advice

We can help you find the software with the features you need.

Features

4.0 (1)

4.0

Based on 1 reviews

## Pricing

Value for money

4.0 (1)

Free Trial

Basic

SEK89.00

Per User,Per Month

Value for money

4.0 (1)

4.0

Based on 1 reviews

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## Support, customer service and training options

Customer Service

5.0 (1)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (1)

5.0

Based on 1 reviews

## User reviews

Overall rating

5.0

Based on 1 reviews

Filter by rating

5(1)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

JB

Josh B.

Company Director

Telecommunications

### "Assistance for easy customer support!"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

August 20, 2022

I tested helpdesk some time ago, and got a lot of feedback from partners. Helpdesk was more of an opportunity for me to see a real customer service platform, but it is not a useful product for my current situation.

Pros

Allows for very good management of customer communications, it's quick and easy. There are useful filters and the possibility to have several users working on a problem. Simple, effective!

Cons

HelpDesk is a bit expensive for its content, it is a tool for medium and large companies, it lacks a bit of customization on redirects and the templates are too light which limits customization.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 23, 2022

Dear Josh B Many thanks for the kind words about Artologik HelpDesk! We are happy to hear that you found our tool simple and effective. For information: we have recently released a new web form engine for HelpDesk, which lets you create your own ticket forms with your own design. You can post the forms wherever you need them, for example on your website, to guide your customers in their communication with you. This tool together with the plugin HD-Advanced gives you vast configuration possibilities. Please feel free to contact us if you would like to learn more about these features of if you have any questions, we are happy to help. Kind regards, Linda Braunias CEO Artologik software - Artisan Global Media

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