Artisan Global Media

Artologik HelpDesk


Who Uses This Software?

Our Helpdesk software comes in different sizes and forms. It is suitable for small and big companies. The software is multilingual and very flexible. You can easily adjust it to your company's needs.


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Installed - Windows
  • Training
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Artisan Global Media
  • www.artisan.se
  • Founded 1988
  • Sweden

About Artologik HelpDesk

HelpDesk Web-based Support Software. HelpDesk lets you manage the entire support process in one tool, from registration to the closing of the ticket. This ticket management system also provides you with statistics and reports that make it easy to follow up on your support management. HelpDesk provides a well-organised overview of support matters and stores all related information in one place. The support tool has practical functions like an FAQ, delegation, a knowledge database and SLA.


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Artologik HelpDesk Features

  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Live Chat
  • Multi-Channel Communication
  • Network Monitoring
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking

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