Who Uses This Software?

US-based national and multi-national enterprises across all verticals that have PBX and VoIP call accounting needs.


Average Ratings

6 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Comview
  • www.comviewcorp.com
  • Founded 1997
  • United States

About Total Telecom Management

Comview provides cloud-based PBX & VoIP Call Accounting software and personalized service to enterprises with several hundred, to many thousands, of PBX or VoIP extensions. Access real-time usage data globally, with web-based tools to manage and report on personal calls, directory assistance, call duration, system efficiency, least cost routing, VoIP bandwidth, PBX trunk utilization and more. Keep tabs on your communications infrastructure and increase savings, productivity and security.


Total Telecom Management Features

  • By-Extension Reporting
  • Call Duration
  • Call Monitoring
  • Call Volume
  • Caller Identification
  • Inbound Reporting
  • Outbound Reporting
  • Unattended Call Management
  • Who Answered Log

Total Telecom Management Reviews Recently Reviewed!

Great product and business partner

Mar 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using Comview for TEM/WEM for several years now and they are a true partner to your business. Comview is not only an essential tool for our business but also responsible for identifying cost-savings for your organization which everyone can benefit from.

Analyst II

Jan 23, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Group/customer support great to work with, the app helps my group and I clean up and save. will work on extending for another year or two

I'm a believer!!

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Easy to use, accurate and reliable

Cons: None that I can think of! Great software.

Overall: I have used ComView in the last three institutions I've worked over the last 15 years. Incredible product and incredible support! ComView has saved us thousand of dollars in staff time and has made internal billing reports quick and easy.

Vendor Response

by Comview on January 23, 2017

Thank you, Keith, for being a loyal customer throughout the years. We glad we're doing the right thing by you, and appreciate your business and great review. We look forward to serving you and your Centre College colleagues now and in the future.

Information

Jan 17, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It just works.

Cons: Don't rally have one.

Overall: We use the tool to pull CDR records and it works great. Never had any issues and the support has been great. We found that the query would include names and general reports won't. We asked if the general reports could have that added and they added into the next release.

Recommendations to other buyers: Great CDR software.

Vendor Response

by Comview on January 23, 2017

Breck - Thank you for your kind review and for the confidence you and your colleagues at Central States Funds place in our software and team. We appreciate your business.

Excellent Product!

Aug 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Wide variety of reports. Our account rep notifies us immediately if one of our sites goes down so we can take action right away.

Cons: I sometimes have difficulty running queries. (user error) However I contact my account rep and he walks me thru the process so I get the information I need.

Overall: Our company has used this product for several years and will continue to use it for many more. The reporting capabilities are excellent and the support for the product is outstanding.

Vendor Response

by Comview on August 01, 2016

Thank you, Kelli, for being a valued customer and for allowing us to be an extension of your team. We truly appreciate your business and that you took the time to share your thoughts. We look forward to serving Shelter long into the future.

Senior Purchasing Analyst

Feb 03, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: controls my wireless devices very efficiently and can save the corporation money.

Cons: I can't think of one!

Overall: recommending this product to others. tried other companies and highly recommend this one insead!